Re: Upgrade to 7.1 and licenses
Thanks, Fred. Jennifer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, January 15, 2009 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses I believe the "apply them" comment was on keying them in to the console form. While you can import older license files you cannot key in the older type of license key you receive in the email from BMC. (I wish BMC would send a file attachment when you purchase a new or purge a server license so I could just do a quick import) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, January 15, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Just a few corrections on this: > If you have any unapplied 7.0 licenses lying around your desk, you will not > be able to apply them after the upgrade. Actually, you can import license files prior to 7.1.00 into 7.1.00. This is documented in the Configuring Guide, page 39. > In 7.1, you apply licenses ONLY through the User tool. To be technically correct, you can apply licenses through either the Remedy User client, the web client or any other client through the Administration Console. A savvy programmer could even apply licenses through other means by writing directly to the form (e.g. during installation of a deployable application). -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses The licensing format is profoundly different; HOWEVER, when you upgrade from 7.0 to 7.1 Remedy very kindly upgrades your licenses for you. Be aware that after your upgrade you will need to order new licenses in the 7.1 format. If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. You will have to purge them and apply 7.1 licenses. One more thing: Prior to 7.0 you applied licenses through the Admin tool. In 7.0 you could apply licenses through the User tool or the Admin tool. In 7.1, you apply licenses ONLY through the User tool. This is a shift in the way you'll think about licensing. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses To come to think of it thats exactly correct. The only place we had to purge was where we moved from Windows to Linux. We ddin't have to purge on our existing unix servers after an upgrade. Joe From: "Grooms, Frederick W" To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 2:04:58 PM Subject: Re: Upgrade to 7.1 and licenses When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses were imported automatically as part of the upgrade (ar_install) script From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Nall, Roger Sent: Wednesday, January 14, 2009 12:57 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Upgrade to 7.1 and licenses Joe, Is the format really different? We have upgraded a couple of non-production servers to 7.1 and did not purge licenses beforehand. When looking at the license information after the upgrade the only license that had a key was the server. All other entries just had quantities. I did not purge the licenses because there was no change of hardware. I assume that Remedy took the data in the license file and made entries in the license form. Is my thinking incorrect? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 12:46 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Upgrade to 7.1 and licenses 7.1 license format is different from 7.0 so yes a purge
Re: Upgrade to 7.1 and licenses
I believe the "apply them" comment was on keying them in to the console form. While you can import older license files you cannot key in the older type of license key you receive in the email from BMC. (I wish BMC would send a file attachment when you purchase a new or purge a server license so I could just do a quick import) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, January 15, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Just a few corrections on this: > If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. Actually, you can import license files prior to 7.1.00 into 7.1.00. This is documented in the Configuring Guide, page 39. > In 7.1, you apply licenses ONLY through the User tool. To be technically correct, you can apply licenses through either the Remedy User client, the web client or any other client through the Administration Console. A savvy programmer could even apply licenses through other means by writing directly to the form (e.g. during installation of a deployable application). -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses The licensing format is profoundly different; HOWEVER, when you upgrade from 7.0 to 7.1 Remedy very kindly upgrades your licenses for you. Be aware that after your upgrade you will need to order new licenses in the 7.1 format. If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. You will have to purge them and apply 7.1 licenses. One more thing: Prior to 7.0 you applied licenses through the Admin tool. In 7.0 you could apply licenses through the User tool or the Admin tool. In 7.1, you apply licenses ONLY through the User tool. This is a shift in the way you'll think about licensing. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses To come to think of it thats exactly correct. The only place we had to purge was where we moved from Windows to Linux. We ddin't have to purge on our existing unix servers after an upgrade. Joe From: "Grooms, Frederick W" To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 2:04:58 PM Subject: Re: Upgrade to 7.1 and licenses When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses were imported automatically as part of the upgrade (ar_install) script From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, January 14, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Joe, Is the format really different? We have upgraded a couple of non-production servers to 7.1 and did not purge licenses beforehand. When looking at the license information after the upgrade the only license that had a key was the server. All other entries just had quantities. I did not purge the licenses because there was no change of hardware. I assume that Remedy took the data in the license file and made entries in the license form. Is my thinking incorrect? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary
Re: Upgrade to 7.1 and licenses
Just a few corrections on this: > If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. Actually, you can import license files prior to 7.1.00 into 7.1.00. This is documented in the Configuring Guide, page 39. > In 7.1, you apply licenses ONLY through the User tool. To be technically correct, you can apply licenses through either the Remedy User client, the web client or any other client through the Administration Console. A savvy programmer could even apply licenses through other means by writing directly to the form (e.g. during installation of a deployable application). -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 15, 2009 6:31 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses ** The licensing format is profoundly different; HOWEVER, when you upgrade from 7.0 to 7.1 Remedy very kindly upgrades your licenses for you. Be aware that after your upgrade you will need to order new licenses in the 7.1 format. If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. You will have to purge them and apply 7.1 licenses. One more thing: Prior to 7.0 you applied licenses through the Admin tool. In 7.0 you could apply licenses through the User tool or the Admin tool. In 7.1, you apply licenses ONLY through the User tool. This is a shift in the way you'll think about licensing. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses To come to think of it thats exactly correct. The only place we had to purge was where we moved from Windows to Linux. We ddin't have to purge on our existing unix servers after an upgrade. Joe From: "Grooms, Frederick W" To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 2:04:58 PM Subject: Re: Upgrade to 7.1 and licenses When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses were imported automatically as part of the upgrade (ar_install) script From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, January 14, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Joe, Is the format really different? We have upgraded a couple of non-production servers to 7.1 and did not purge licenses beforehand. When looking at the license information after the upgrade the only license that had a key was the server. All other entries just had quantities. I did not purge the licenses because there was no change of hardware. I assume that Remedy took the data in the license file and made entries in the license form. Is my thinking incorrect? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the server before you begin the upgrade? If this is done, will the upgrade pick up the correct information for the all the licenses on the server? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html_Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___
Re: Upgrade to 7.1 and licenses
The licensing format is profoundly different; HOWEVER, when you upgrade from 7.0 to 7.1 Remedy very kindly upgrades your licenses for you. Be aware that after your upgrade you will need to order new licenses in the 7.1 format. If you have any unapplied 7.0 licenses lying around your desk, you will not be able to apply them after the upgrade. You will have to purge them and apply 7.1 licenses. One more thing: Prior to 7.0 you applied licenses through the Admin tool. In 7.0 you could apply licenses through the User tool or the Admin tool. In 7.1, you apply licenses ONLY through the User tool. This is a shift in the way you'll think about licensing. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses To come to think of it thats exactly correct. The only place we had to purge was where we moved from Windows to Linux. We ddin't have to purge on our existing unix servers after an upgrade. Joe From: "Grooms, Frederick W" To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 2:04:58 PM Subject: Re: Upgrade to 7.1 and licenses When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses were imported automatically as part of the upgrade (ar_install) script From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Nall, Roger Sent: Wednesday, January 14, 2009 12:57 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Upgrade to 7.1 and licenses Joe, Is the format really different? We have upgraded a couple of non-production servers to 7.1 and did not purge licenses beforehand. When looking at the license information after the upgrade the only license that had a key was the server. All other entries just had quantities. I did not purge the licenses because there was no change of hardware. I assume that Remedy took the data in the license file and made entries in the license form. Is my thinking incorrect? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 12:46 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Upgrade to 7.1 and licenses 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Nall, Roger To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the server before you begin the upgrade? If this is done, will the upgrade pick up the correct information for the all the licenses on the server? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Upgrade to 7.1 and licenses
To come to think of it thats exactly correct. The only place we had to purge was where we moved from Windows to Linux. We ddin't have to purge on our existing unix servers after an upgrade. Joe From: "Grooms, Frederick W" To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 2:04:58 PM Subject: Re: Upgrade to 7.1 and licenses When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses were imported automatically as part of the upgrade (ar_install) script From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, January 14, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Joe, Is the format really different? We have upgraded a couple of non-production servers to 7.1 and did not purge licenses beforehand. When looking at the license information after the upgrade the only license that had a key was the server. All other entries just had quantities. I did not purge the licenses because there was no change of hardware. I assume that Remedy took the data in the license file and made entries in the license form. Is my thinking incorrect? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the server before you begin the upgrade? If this is done, will the upgrade pick up the correct information for the all the licenses on the server? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Upgrade to 7.1 and licenses
When we upgraded from 6.3.0 to 7.1.0 we did not do any purge and the licenses were imported automatically as part of the upgrade (ar_install) script From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, January 14, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Joe, Is the format really different? We have upgraded a couple of non-production servers to 7.1 and did not purge licenses beforehand. When looking at the license information after the upgrade the only license that had a key was the server. All other entries just had quantities. I did not purge the licenses because there was no change of hardware. I assume that Remedy took the data in the license file and made entries in the license form. Is my thinking incorrect? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the server before you begin the upgrade? If this is done, will the upgrade pick up the correct information for the all the licenses on the server? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Upgrade to 7.1 and licenses
David, Thank you for the clarification. That was my original thought. Regards, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, January 14, 2009 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses Actually, the answer is no. Licenses are automatically converted as part of the upgrade process. If multiple user licenses exist, they're all merged together into one total count (i.e. if you have licenses for 10, 15, 10, and 20 floating users, the upgrade would create an entry for 55 floating users). You can also import licenses from 7.x or 6.x and the system will convert them to the new license structure. More info is in the Configuring Guide. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses ** 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe From: "Nall, Roger" To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ** ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the server before you begin the upgrade? If this is done, will the upgrade pick up the correct information for the all the licenses on the server? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Upgrade to 7.1 and licenses
Actually, the answer is no. Licenses are automatically converted as part of the upgrade process. If multiple user licenses exist, they're all merged together into one total count (i.e. if you have licenses for 10, 15, 10, and 20 floating users, the upgrade would create an entry for 55 floating users). You can also import licenses from 7.x or 6.x and the system will convert them to the new license structure. More info is in the Configuring Guide. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses ** 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe From: "Nall, Roger" To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ** ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the server before you begin the upgrade? If this is done, will the upgrade pick up the correct information for the all the licenses on the server? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Upgrade to 7.1 and licenses
Joe, Is the format really different? We have upgraded a couple of non-production servers to 7.1 and did not purge licenses beforehand. When looking at the license information after the upgrade the only license that had a key was the server. All other entries just had quantities. I did not purge the licenses because there was no change of hardware. I assume that Remedy took the data in the license file and made entries in the license form. Is my thinking incorrect? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 14, 2009 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 7.1 and licenses 7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe From: "Nall, Roger" To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ** ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the server before you begin the upgrade? If this is done, will the upgrade pick up the correct information for the all the licenses on the server? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
AW: Upgrade to 7.1 and licenses
I've recently done some upgrades from 6.3 to 7.1
7.1 stores licenses in the database instead of operating system files.
With 7.1 comes some new forms bundled within a deployable application
("AR System Administration Console"). There is a form where you can
manage your licenses. You must import the arsystem.lic file from your
previous version using the new "Add or Remove Licenses" form.
HTH
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Nall, Roger
Gesendet: Mittwoch, 14. Januar 2009 19:28
An: arslist@ARSLIST.ORG
Betreff: Upgrade to 7.1 and licenses
Wichtigkeit: Hoch
**
ARS 7.01 patch 4
Oracle 10g
HPUnix
When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses
on the server before you begin the upgrade? If this is done, will the
upgrade pick up the correct information for the all the licenses on the
server?
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
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Re: Upgrade to 7.1 and licenses
7.1 license format is different from 7.0 so yes a purge is in order while considering an upgrade from 7.0 to 7.1. Joe From: "Nall, Roger" To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 1:27:47 PM Subject: Upgrade to 7.1 and licenses ** ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the server before you begin the upgrade? If this is done, will the upgrade pick up the correct information for the all the licenses on the server? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Upgrade to 7.1 and licenses
ARS 7.01 patch 4 Oracle 10g HPUnix When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses on the server before you begin the upgrade? If this is done, will the upgrade pick up the correct information for the all the licenses on the server? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
