Re: 911: Upgrade to 8.1.2
Check migrator's preferences. Tools - Options- Required Objects ... If you haven't already, you would need to turn off most, if not all of these options, to disable the behavior you're talking about ... -Andy On May 19, 2015 11:22 AM, KathyMorris kathymorris...@aol.com wrote: ** Thanks LJ. Our admin created a Custom Form A in 7.0.3 ITSM that is associated with the OOB Help Desk form in 7.0.3. Is there any reason why when I use Remedy Migrator 8.1.2 to migrate the Custom Form A – the tool brings all the related forms associated with Help Desk plus the Custom Form A? In Remedy Migrator, I checked the box to migrate “form only” ? Every time I check form only, Migrator migrates all the related objects. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, May 19, 2015 12:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 911: Upgrade to 8.1.2 ** The delta data tool migrated data, not forms/workflow On May 19, 2015 9:59 AM, KathyMorris kathymorris...@aol.com wrote: ** Hi all, When upgrading from AR System 7.5 /ITSM 7.0.3, oracle 11 G – we are running into some challenges bringing the forms/AL/Filters over. When using Remedy Migrator 8.1.2, I do not want to bring the related objects – I just wanted to migrate about 10 custom forms that we built in 7.0.3. Therefore I checked “form only”, however all of the related objects migrated over also, which wiped out important workflow. With the Delta Data Migration tool, I am not finding enough documentation. Perhaps I missed the URL for this. With the Delta Data tool, can I bring over the objects without wiping out the related workflow? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 911: Upgrade to 8.1.2
Kathy, Welcome to the wonderful world of Migrator.. :-) Migrator does some funky things sometimes when migrating forms and fields. First, when using Migrator, even though you select the forms, and then right click and select Form Only, you'll also want to check to make sure that under your preferences (Tools/Options/Migration/Required Objects) you have the related objects unchecked. Second, if I REALLY want to be sure I'm only migrating the forms, I usually export them to a file first. You can use the Export feature of Dev Studio to export to a .def (which Migrator will convert) or use Migrator to export to a migrator file. Either way, I am then able to check the file for any unwanted objects before migrating. HTH, Tim Powell From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Tuesday, May 19, 2015 11:50 AM To: arslist@ARSLIST.ORG Subject: 911: Upgrade to 8.1.2 ** Hi all, When upgrading from AR System 7.5 /ITSM 7.0.3, oracle 11 G - we are running into some challenges bringing the forms/AL/Filters over. When using Remedy Migrator 8.1.2, I do not want to bring the related objects - I just wanted to migrate about 10 custom forms that we built in 7.0.3. Therefore I checked form only, however all of the related objects migrated over also, which wiped out important workflow. With the Delta Data Migration tool, I am not finding enough documentation. Perhaps I missed the URL for this. With the Delta Data tool, can I bring over the objects without wiping out the related workflow? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 911: Upgrade to 8.1.2
The delta data tool migrated data, not forms/workflow On May 19, 2015 9:59 AM, KathyMorris kathymorris...@aol.com wrote: ** Hi all, When upgrading from AR System 7.5 /ITSM 7.0.3, oracle 11 G – we are running into some challenges bringing the forms/AL/Filters over. When using Remedy Migrator 8.1.2, I do not want to bring the related objects – I just wanted to migrate about 10 custom forms that we built in 7.0.3. Therefore I checked “form only”, however all of the related objects migrated over also, which wiped out important workflow. With the Delta Data Migration tool, I am not finding enough documentation. Perhaps I missed the URL for this. With the Delta Data tool, can I bring over the objects without wiping out the related workflow? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 911: Upgrade to 8.1.2
Thanks LJ. Our admin created a Custom Form A in 7.0.3 ITSM that is associated with the OOB Help Desk form in 7.0.3. Is there any reason why when I use Remedy Migrator 8.1.2 to migrate the Custom Form A – the tool brings all the related forms associated with Help Desk plus the Custom Form A? In Remedy Migrator, I checked the box to migrate “form only” ? Every time I check form only, Migrator migrates all the related objects. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, May 19, 2015 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: 911: Upgrade to 8.1.2 ** The delta data tool migrated data, not forms/workflow On May 19, 2015 9:59 AM, KathyMorris kathymorris...@aol.com wrote: ** Hi all, When upgrading from AR System 7.5 /ITSM 7.0.3, oracle 11 G – we are running into some challenges bringing the forms/AL/Filters over. When using Remedy Migrator 8.1.2, I do not want to bring the related objects – I just wanted to migrate about 10 custom forms that we built in 7.0.3. Therefore I checked “form only”, however all of the related objects migrated over also, which wiped out important workflow. With the Delta Data Migration tool, I am not finding enough documentation. Perhaps I missed the URL for this. With the Delta Data tool, can I bring over the objects without wiping out the related workflow? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
911: Upgrade to 8.1.2
Hi all, When upgrading from AR System 7.5 /ITSM 7.0.3, oracle 11 G - we are running into some challenges bringing the forms/AL/Filters over. When using Remedy Migrator 8.1.2, I do not want to bring the related objects - I just wanted to migrate about 10 custom forms that we built in 7.0.3. Therefore I checked form only, however all of the related objects migrated over also, which wiped out important workflow. With the Delta Data Migration tool, I am not finding enough documentation. Perhaps I missed the URL for this. With the Delta Data tool, can I bring over the objects without wiping out the related workflow? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 911: Upgrade to 8.1.2
Thank you! Yes I tried changing the options and it worked. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Tuesday, May 19, 2015 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: 911: Upgrade to 8.1.2 ** Kathy, Welcome to the wonderful world of Migrator.. :-) Migrator does some funky things sometimes when migrating forms and fields. First, when using Migrator, even though you select the forms, and then right click and select Form Only, you'll also want to check to make sure that under your preferences (Tools/Options/Migration/Required Objects) you have the related objects unchecked. Second, if I REALLY want to be sure I'm only migrating the forms, I usually export them to a file first. You can use the Export feature of Dev Studio to export to a .def (which Migrator will convert) or use Migrator to export to a migrator file. Either way, I am then able to check the file for any unwanted objects before migrating. HTH, Tim Powell From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Tuesday, May 19, 2015 11:50 AM To: arslist@ARSLIST.ORG Subject: 911: Upgrade to 8.1.2 ** Hi all, When upgrading from AR System 7.5 /ITSM 7.0.3, oracle 11 G - we are running into some challenges bringing the forms/AL/Filters over. When using Remedy Migrator 8.1.2, I do not want to bring the related objects - I just wanted to migrate about 10 custom forms that we built in 7.0.3. Therefore I checked form only, however all of the related objects migrated over also, which wiped out important workflow. With the Delta Data Migration tool, I am not finding enough documentation. Perhaps I missed the URL for this. With the Delta Data tool, can I bring over the objects without wiping out the related workflow? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade to 8.1.2
We are in the same boat and would also be interested in other people's recommendations and experiences with the ITSM 8.1.x upgrade. I'm leaning towards upgrading in place because I'm not at all familiar with using scripts to bring over the latest production data - and what about the data in stored in custom forms, not to mention all of the background forms? I guess the big question is, how long does it actually take? (I guess we'll find out soon as we prepare to run it in Test.) Thanks for your help. Carol ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade to 8.1.2
We have successfully helped may large and medium size companies tackle upgrades and migrations through the years. It is important to understand this question is more complex than the actual implementation. We have a article on ITSM Migration methodology on our site. http://www.effect-tech.com/migration_onboarding-_upgrade/ Our methodologies and Transport tool has won the RUG Product of the year twice for 2012 and 2013. Hope this finds you well, Effective Technologies | www.effect-tech.com 408-834-7554 On 4/9/2015 11:57:31 AM, Jason Miller jason.mil...@gmail.com wrote: ** Personally I am a fan of new builds and migrating data when it comes to ITSM. So much changes (and breaks) over the years and it is a great time to evaluate customizations and if they are still needed. Have you looked into the AMIGO Program for ITSM Applications Suite [https://communities.bmc.com/docs/DOC-28417]? Also see: https://communities.bmc.com/groups/customer-support-community/blog/2014/09/19/amigo-program [https://communities.bmc.com/groups/customer-support-community/blog/2014/09/19/amigo-program] for more info. Jason On Wed, Apr 8, 2015 at 8:17 AM, Koyb P. Liabt tekkyto...@aol.com [mailto:tekkyto...@aol.com] wrote: ** Hi, Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2. We are trying to figure out if we should do: a) implement new 8.1.2 install on a separate server, and bring selected customizations over (after we modify them via Dev Studio) OR b) upgrade in place the AR System and ITSM to 8.1.2 Any ideas/thoughts? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade to 8.1.2
Personally I am a fan of new builds and migrating data when it comes to ITSM. So much changes (and breaks) over the years and it is a great time to evaluate customizations and if they are still needed. Have you looked into the AMIGO Program for ITSM Applications Suite https://communities.bmc.com/docs/DOC-28417? Also see: https://communities.bmc.com/groups/customer-support-community/blog/2014/09/19/amigo-program for more info. Jason On Wed, Apr 8, 2015 at 8:17 AM, Koyb P. Liabt tekkyto...@aol.com wrote: ** Hi, Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2. We are trying to figure out if we should do: a) implement new 8.1.2 install on a separate server, and bring selected customizations over (after we modify them via Dev Studio) OR b) upgrade in place the AR System and ITSM to 8.1.2 Any ideas/thoughts? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade to 8.1.2
Hi Koyb, I think you will find that there is no upgrade in place facility for 7.0.3, so I would recommend you stand up a new server. We offer a Data Migration Script package http://www.softwaretoolhouse.com/product/PkgMigItsm/index.html or even a fixed price data migration service http://www.softwaretoolhouse.com/services/srv_migration_details.html solution that will bring all your data over (Foundation, Transaction, Templates, CIs, etc) and allow a high degree of changes – such as Operational and Product Catalogues, Support Organization and Structures, even Operating companies. It will also move Changes of type Release to the Release module. Let me know if you are interested in a presentation or a trial. Trials are free and limited only by time. Cheers Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: April-08-15 17:17 To: arslist@ARSLIST.ORG Subject: Upgrade to 8.1.2 ** Hi, Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2. We are trying to figure out if we should do: a) implement new 8.1.2 install on a separate server, and bring selected customizations over (after we modify them via Dev Studio) OR b) upgrade in place the AR System and ITSM to 8.1.2 Any ideas/thoughts? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Upgrade to 8.1.2
Fwiw, I'm having enough issues with a clean install that I wouldn't want to try this over live code and data. 8.1.2 is the first version using a new install package, and it has issues. I can neither fully install nor fully uninstall ITSM. Rick On Apr 9, 2015 12:34 PM, Scott Buntin sco...@effect-tech.com wrote: ** We have successfully helped may large and medium size companies tackle upgrades and migrations through the years. It is important to understand this question is more complex than the actual implementation. We have a article on ITSM Migration methodology on our site. http://www.effect-tech.com/migration_onboarding-_upgrade/ Our methodologies and Transport tool has won the RUG Product of the year twice for 2012 and 2013. Hope this finds you well, Effective Technologies | www.effect-tech.com 408-834-7554 On 4/9/2015 11:57:31 AM, Jason Miller jason.mil...@gmail.com wrote: ** Personally I am a fan of new builds and migrating data when it comes to ITSM. So much changes (and breaks) over the years and it is a great time to evaluate customizations and if they are still needed. Have you looked into the AMIGO Program for ITSM Applications Suite https://communities.bmc.com/docs/DOC-28417? Also see: https://communities.bmc.com/groups/customer-support-community/blog/2014/09/19/amigo-program for more info. Jason On Wed, Apr 8, 2015 at 8:17 AM, Koyb P. Liabt tekkyto...@aol.com wrote: ** Hi, Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2. We are trying to figure out if we should do: a) implement new 8.1.2 install on a separate server, and bring selected customizations over (after we modify them via Dev Studio) OR b) upgrade in place the AR System and ITSM to 8.1.2 Any ideas/thoughts? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade to 8.1.2
Please setup new environment , install present version products and then import DB from PRODUCTION. After that, I will recommend you to use config checker which is packaged with AR Installer zip file. The tool has ability to find most of configuration and unique ID violation issues due to which remedy upgrades can fail. It will save your efforts. Note : no need to revert DB if upgrade fails. We can fix the issue and re-run installer….You can prepare a document with all issues you encounter during the process. Additional documentation : 1] https://kb.bmc.com/infocenter/index?page=contentid=KA400850 this KB mentions all important links and documents related to pre and post 8.1 upgrade. Refer cook book attached to KB for solutions on upgrade issues. 2] You may find msm arx failures. We can fix them after upgrade. 3] asi_MSM_MigrationTasks_cfg.arx during ITSM upgrade import may take long time if data 200. This increases upgrade time .. if you have multiple environments then we can share the workaround to save 10 hrs. We skip those 2-3 arx imports and execute a direct SQL command to update required data. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Wednesday, April 08, 2015 8:47 PM To: arslist@ARSLIST.ORG Subject: Upgrade to 8.1.2 ** Hi, Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2. We are trying to figure out if we should do: a) implement new 8.1.2 install on a separate server, and bring selected customizations over (after we modify them via Dev Studio) OR b) upgrade in place the AR System and ITSM to 8.1.2 Any ideas/thoughts? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade to 8.1.2
That's what we did. A complete server, database , and Remedy upgrade. Went from 7.6.4 to 8.1. Went very smoothly. We're 100% custom, so your ITSM mileage may very. Regards. Dave Fincher Lead Technologist Booz Allen Hamilton P.S. LJ don't have a cow because I actually posted something. :-) Sent from my HTC on T-Mobile 4G LTE - Reply message - From: LJ LongWing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Subject: Upgrade to 8.1.2 Date: Wed, Apr 8, 2015 9:25 AM The most common way I have seen discussed is actually an 'upgrade in place on new hardware' That meaning, to standup a new server, install the current version of Remedy onto it, restore the prod DB to it, and follow the recommend upgrade path to bring it to the latest version/patch that you are moving to, then do vigorous testing to ensure that everything is cool...then do a DDM of data from current prod over to 'new prod'and release it back into the wild. On Wed, Apr 8, 2015 at 9:17 AM, Koyb P. Liabt tekkyto...@aol.com wrote: ** Hi, Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2. We are trying to figure out if we should do: a) implement new 8.1.2 install on a separate server, and bring selected customizations over (after we modify them via Dev Studio) OR b) upgrade in place the AR System and ITSM to 8.1.2 Any ideas/thoughts? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade to 8.1.2
I would suggest standing up a new server and using exports and the DMT to migrate data over. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Wednesday, April 08, 2015 10:17 AM To: arslist@ARSLIST.ORG Subject: Upgrade to 8.1.2 ** Hi, Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2. We are trying to figure out if we should do: a) implement new 8.1.2 install on a separate server, and bring selected customizations over (after we modify them via Dev Studio) OR b) upgrade in place the AR System and ITSM to 8.1.2 Any ideas/thoughts? _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Upgrade to 8.1.2
Hi, Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2. We are trying to figure out if we should do: a) implement new 8.1.2 install on a separate server, and bring selected customizations over (after we modify them via Dev Studio) OR b) upgrade in place the AR System and ITSM to 8.1.2 Any ideas/thoughts? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade to 8.1.2
The most common way I have seen discussed is actually an 'upgrade in place on new hardware' That meaning, to standup a new server, install the current version of Remedy onto it, restore the prod DB to it, and follow the recommend upgrade path to bring it to the latest version/patch that you are moving to, then do vigorous testing to ensure that everything is cool...then do a DDM of data from current prod over to 'new prod'and release it back into the wild. On Wed, Apr 8, 2015 at 9:17 AM, Koyb P. Liabt tekkyto...@aol.com wrote: ** Hi, Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2. We are trying to figure out if we should do: a) implement new 8.1.2 install on a separate server, and bring selected customizations over (after we modify them via Dev Studio) OR b) upgrade in place the AR System and ITSM to 8.1.2 Any ideas/thoughts? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
