Re: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles
Hi Chris
Mid-Tier 7.5 patch 004 - am seeing problems where it will not render complex
forms but just gives a display of 'code' on a yellow background like
\n\n\n\n\n\n),
4));highlight=false;;highlight=true;;F(799500148).S((F(93570).G()));high
light=false;;ARACTExitGuide(0);}} function ARAL582(){if
((EQ(F(1070006).G(), new CharType(Dialog))) || (EQ(ARKWGetByIdx(10),
new CharType(DIALOG (NE(F(700535013).G(), Null)))
(EQ(F(700535012).G(), new CharType(ABC:AssetWarranty
(NE(F(700500052).G(), Null))) (EQ(F(700500059).G(), new
CharType(Alert{var fq0_1 = new
FieldList();fq0_1.AddField(2,(ARKWGetByIdx(2)).ConvertForPushFields(4));fq0_
1.AddField(4,(ARKWGetByIdx(2)).ConvertForPushFields(4));fq0_1.AddField(7,(ne
w
EnumType(0)).ConvertForPushFields(6,{el:{0:New,1:Triggered}}));fq0_1.Add
Field(8,(F(700535002).GP()).ConvertForPushFields(4));fq0_1.AddField(70003151
3,(new
Etc. - 524k worth of this.
So far, I have not seen any similar problems with the User Tool, even with
embedded flash files.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
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From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, February 17, 2010 1:14 AM
To: arslist@ARSLIST.ORG
Subject: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles
We started seeing very intermittent problems with the User Tool not
responding while testing 7.5.00.003a, mainly with the Incident Console and
form. This may have coincided with the recent update of Adobe Flash Player,
as well. It became a problem across the board after we installed
7.5.00.004.
Today I put 7.5.00.003a on a Vista vm with the older (Oct 2009) Flash
Player, and it loaded ALL consoles, no problem. As SOON as I updated it to
patch 004, it would hang immediately on Incident, Problem, Asset, CMDB,
sometimes Change. It still opens the Admin Consoles, SLM, AIE, Approval,
RKM (anything NOT part of ITSM) without hanging - these have never been
prone to hanging in any version. Updating the server to 7.5.00.004 from 003
did not help. It even hangs on the User Tool that is locally installed on
the AR Server. which doesn't even have Flash installed.
Anyone else seeing similar issues?
We have seen the problem with clients on:
XP Pro Sp3
Vista Ultimate Sp2
Windows 7 Ultimate
Windows Server 2003 Ent x64 Sp2
Windows Server 2008 R2 Ent x64
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
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Re: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles
I actually reported a similar issue to BMC last week with the User Tool. Patch 004 would hang whenever I tried to load a form containing a flashboard. Issue just seems to be with the User Tool though. Dev studio has been working fine at the new patch level. I only tested this against Windows 7 Pro x64, Vista Business x86, and XP Pro SP3 x86, since that is what I had handy at the moment. Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edumailto:rfu...@fiu.edu http://uts.fiu.edu From: strauss [mailto:stra...@unt.edu] Sent: Tuesday, February 16, 2010 8:14 PM Subject: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles ** We started seeing very intermittent problems with the User Tool not responding while testing 7.5.00.003a, mainly with the Incident Console and form. This may have coincided with the recent update of Adobe Flash Player, as well. It became a problem across the board after we installed 7.5.00.004. Today I put 7.5.00.003a on a Vista vm with the older (Oct 2009) Flash Player, and it loaded ALL consoles, no problem. As SOON as I updated it to patch 004, it would hang immediately on Incident, Problem, Asset, CMDB, sometimes Change. It still opens the Admin Consoles, SLM, AIE, Approval, RKM (anything NOT part of ITSM) without hanging - these have never been prone to hanging in any version. Updating the server to 7.5.00.004 from 003 did not help. It even hangs on the User Tool that is locally installed on the AR Server... which doesn't even have Flash installed. Anyone else seeing similar issues? We have seen the problem with clients on: XP Pro Sp3 Vista Ultimate Sp2 Windows 7 Ultimate Windows Server 2003 Ent x64 Sp2 Windows Server 2008 R2 Ent x64 Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles
Thanks; that's two votes for the 7.5.00.004 User Tool is dead on arrival. If I want to be able to keep working, I'll have to remove them all and reinstall 003a. And here I thought that my wife's 2010 Prius was the only thing having software quality problems this year... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Robert Fults [mailto:rfu...@fiu.edu] Sent: Wednesday, February 17, 2010 7:40 AM To: strauss Cc: arslist@arslist.org Subject: RE: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles I actually reported a similar issue to BMC last week with the User Tool. Patch 004 would hang whenever I tried to load a form containing a flashboard. Issue just seems to be with the User Tool though. Dev studio has been working fine at the new patch level. I only tested this against Windows 7 Pro x64, Vista Business x86, and XP Pro SP3 x86, since that is what I had handy at the moment. Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edumailto:rfu...@fiu.edu http://uts.fiu.edu From: strauss [mailto:stra...@unt.edu] Sent: Tuesday, February 16, 2010 8:14 PM Subject: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles ** We started seeing very intermittent problems with the User Tool not responding while testing 7.5.00.003a, mainly with the Incident Console and form. This may have coincided with the recent update of Adobe Flash Player, as well. It became a problem across the board after we installed 7.5.00.004. Today I put 7.5.00.003a on a Vista vm with the older (Oct 2009) Flash Player, and it loaded ALL consoles, no problem. As SOON as I updated it to patch 004, it would hang immediately on Incident, Problem, Asset, CMDB, sometimes Change. It still opens the Admin Consoles, SLM, AIE, Approval, RKM (anything NOT part of ITSM) without hanging - these have never been prone to hanging in any version. Updating the server to 7.5.00.004 from 003 did not help. It even hangs on the User Tool that is locally installed on the AR Server... which doesn't even have Flash installed. Anyone else seeing similar issues? We have seen the problem with clients on: XP Pro Sp3 Vista Ultimate Sp2 Windows 7 Ultimate Windows Server 2003 Ent x64 Sp2 Windows Server 2008 R2 Ent x64 Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles
We started seeing very intermittent problems with the User Tool not responding while testing 7.5.00.003a, mainly with the Incident Console and form. This may have coincided with the recent update of Adobe Flash Player, as well. It became a problem across the board after we installed 7.5.00.004. Today I put 7.5.00.003a on a Vista vm with the older (Oct 2009) Flash Player, and it loaded ALL consoles, no problem. As SOON as I updated it to patch 004, it would hang immediately on Incident, Problem, Asset, CMDB, sometimes Change. It still opens the Admin Consoles, SLM, AIE, Approval, RKM (anything NOT part of ITSM) without hanging - these have never been prone to hanging in any version. Updating the server to 7.5.00.004 from 003 did not help. It even hangs on the User Tool that is locally installed on the AR Server... which doesn't even have Flash installed. Anyone else seeing similar issues? We have seen the problem with clients on: XP Pro Sp3 Vista Ultimate Sp2 Windows 7 Ultimate Windows Server 2003 Ent x64 Sp2 Windows Server 2008 R2 Ent x64 Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
