Hi Chris
Mid-Tier 7.5 patch 004 - am seeing problems where it will not render complex
forms but just gives a display of 'code' on a yellow background like
\n\n\n\n\n\n"),
4));highlight=false;;highlight=true;;F(799500148).S((F(900003570).G()));high
light=false;;ARACTExitGuide(0);}} function ARAL582(){if
((((((EQ(F(1070006).G(), new CharType("Dialog"))) || (EQ(ARKWGetByIdx(10),
new CharType("DIALOG")))) && (NE(F(700535013).G(), Null))) &&
(EQ(F(700535012).G(), new CharType("ABC:AssetWarranty")))) &&
(NE(F(700500052).G(), Null))) && (EQ(F(700500059).G(), new
CharType("Alert")))){var fq0_1 = new
FieldList();fq0_1.AddField(2,(ARKWGetByIdx(2)).ConvertForPushFields(4));fq0_
1.AddField(4,(ARKWGetByIdx(2)).ConvertForPushFields(4));fq0_1.AddField(7,(ne
w
EnumType(0)).ConvertForPushFields(6,{el:{0:"New",1:"Triggered"}}));fq0_1.Add
Field(8,(F(700535002).GP()).ConvertForPushFields(4));fq0_1.AddField(70003151
3,(new
Etc. - 524k worth of this.
So far, I have not seen any similar problems with the User Tool, even with
embedded flash files.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==========================
tel +44 1494 468980
mobile +44 7710 377761
email <mailto:david.sand...@westoverconsulting.co.uk>
david.sand...@westoverconsulting.co.uk
web <http://www.westoverconsulting.co.uk/>
http://www.westoverconsulting.co.uk
_____
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, February 17, 2010 1:14 AM
To: arslist@ARSLIST.ORG
Subject: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles
We started seeing very intermittent problems with the User Tool not
responding while testing 7.5.00.003a, mainly with the Incident Console and
form. This may have coincided with the recent update of Adobe Flash Player,
as well. It became a problem across the board after we installed
7.5.00.004.
Today I put 7.5.00.003a on a Vista vm with the older (Oct 2009) Flash
Player, and it loaded ALL consoles, no problem. As SOON as I updated it to
patch 004, it would hang immediately on Incident, Problem, Asset, CMDB,
sometimes Change. It still opens the Admin Consoles, SLM, AIE, Approval,
RKM (anything NOT part of ITSM) without hanging - these have never been
prone to hanging in any version. Updating the server to 7.5.00.004 from 003
did not help. It even hangs on the User Tool that is locally installed on
the AR Server. which doesn't even have Flash installed.
Anyone else seeing similar issues?
We have seen the problem with clients on:
XP Pro Sp3
Vista Ultimate Sp2
Windows 7 Ultimate
Windows Server 2003 Ent x64 Sp2
Windows Server 2008 R2 Ent x64
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
