View Field Problem
Hi All, I have got what is probably going to turn out to be a simple problem, but the resolution is eluding me at present. I created a view field with a simple bit of html text. The field has public permissions only. The text is - marquee behavior=alternatePlace your text here/marquee. On my dev box, it works perfectly but in production not. Anyone have any ideas. Our setup:- OS - Win 2000 Server SP4 AR - V6.3 Patch 22 Kind Regards, Basil Webster Siemens IT Solutions and Services (Pty) Ltd Remedy Developer Local Production Centre Infrastructure Operations Siemens Southern Africa Main : +27 11 652-2000 Direct : +27 11 652-7220 Fax : +27 11 6527501 Mobile : +27 82 4529389 E-mail : [EMAIL PROTECTED] www.siemens.co.za The information in this e-mail is confidential and is intended solely for the addressee. If you have received this e-mail in error, you are hereby notified that any review, copying or distribution is strictly prohibited. Please inform the sender immediately and destroy the original. Siemens Limited and/or its subsidiaries accepts no liability of whatever nature for any loss, liability, damage or expense resulting directly or indirectly from access to this message and any files or links that are attached hereto. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: View Field Problem - Resolved
The are no files being reference, only the text that I have mentioned. You did however jog my memory and I found a set fields that I used. Like I said, one of those things that was so simple, I shouldn't have taken it public. Thanks. Kind Regards, Basil Webster Siemens IT Solutions and Services (Pty) Ltd Remedy Developer Local Production Centre Infrastructure Operations Siemens Southern Africa Main : +27 11 652-2000 Direct : +27 11 652-7220 Fax : +27 11 6527501 Mobile : +27 82 4529389 E-mail : [EMAIL PROTECTED] www.siemens.co.za From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: 18 October 2007 22:32 To: arslist@ARSLIST.ORG Subject: Re: View Field Problem Does the user have sufficient permissions to the file that you want to set to your view field? What happens when you try to set it to that field? Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Webster, Basil Sent: Thursday, October 18, 2007 4:14 PM To: arslist@ARSLIST.ORG Subject: View Field Problem ** Hi All, I have got what is probably going to turn out to be a simple problem, but the resolution is eluding me at present. I created a view field with a simple bit of html text. The field has public permissions only. The text is - marquee behavior=alternatePlace your text here/marquee. On my dev box, it works perfectly but in production not. Anyone have any ideas. Our setup:- OS - Win 2000 Server SP4 AR - V6.3 Patch 22 Kind Regards, Basil Webster Siemens IT Solutions and Services (Pty) Ltd Remedy Developer Local Production Centre Infrastructure Operations Siemens Southern Africa Main : +27 11 652-2000 Direct : +27 11 652-7220 Fax : +27 11 6527501 Mobile : +27 82 4529389 E-mail : [EMAIL PROTECTED] www.siemens.co.za __20060125___This posting was submitted with HTML in it___ The information in this e-mail is confidential and is intended solely for the addressee. If you have received this e-mail in error, you are hereby notified that any review, copying or distribution is strictly prohibited. Please inform the sender immediately and destroy the original. Siemens Limited and/or its subsidiaries accepts no liability of whatever nature for any loss, liability, damage or expense resulting directly or indirectly from access to this message and any files or links that are attached hereto. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: View Field Problem
Does the user have sufficient permissions to the file that you want to set to your view field? What happens when you try to set it to that field? Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Webster, Basil Sent: Thursday, October 18, 2007 4:14 PM To: arslist@ARSLIST.ORG Subject: View Field Problem ** Hi All, I have got what is probably going to turn out to be a simple problem, but the resolution is eluding me at present. I created a view field with a simple bit of html text. The field has public permissions only. The text is - marquee behavior=alternatePlace your text here/marquee. On my dev box, it works perfectly but in production not. Anyone have any ideas. Our setup:- OS – Win 2000 Server SP4 AR – V6.3 Patch 22 Kind Regards, Basil Webster Siemens IT Solutions and Services (Pty) Ltd Remedy Developer Local Production Centre Infrastructure Operations Siemens Southern Africa Main : +27 11 652-2000 Direct : +27 11 652-7220 Fax : +27 11 6527501 Mobile : +27 82 4529389 E-mail : [EMAIL PROTECTED] www.siemens.co.za No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.15.0/1077 - Release Date: 10/18/2007 9:54 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: View Field Problem - Resolved
You generally need to do a set fields and set the view to $DEFAULT$ to get it to display. Whether a URL or text entered in the field, that should get it going. Craig Carter, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Webster, Basil Sent: Thursday, October 18, 2007 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: View Field Problem - Resolved The are no files being reference, only the text that I have mentioned. You did however jog my memory and I found a set fields that I used. Like I said, one of those things that was so simple, I shouldn't have taken it public. Thanks. Kind Regards, Basil Webster Siemens IT Solutions and Services (Pty) Ltd Remedy Developer Local Production Centre Infrastructure Operations Siemens Southern Africa Main : +27 11 652-2000 Direct : +27 11 652-7220 Fax : +27 11 6527501 Mobile : +27 82 4529389 E-mail : [EMAIL PROTECTED] www.siemens.co.za From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: 18 October 2007 22:32 To: arslist@ARSLIST.ORG Subject: Re: View Field Problem Does the user have sufficient permissions to the file that you want to set to your view field? What happens when you try to set it to that field? Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Webster, Basil Sent: Thursday, October 18, 2007 4:14 PM To: arslist@ARSLIST.ORG Subject: View Field Problem ** Hi All, I have got what is probably going to turn out to be a simple problem, but the resolution is eluding me at present. I created a view field with a simple bit of html text. The field has public permissions only. The text is - marquee behavior=alternatePlace your text here/marquee. On my dev box, it works perfectly but in production not. Anyone have any ideas. Our setup:- OS - Win 2000 Server SP4 AR - V6.3 Patch 22 Kind Regards, Basil Webster Siemens IT Solutions and Services (Pty) Ltd Remedy Developer Local Production Centre Infrastructure Operations Siemens Southern Africa Main : +27 11 652-2000 Direct : +27 11 652-7220 Fax : +27 11 6527501 Mobile : +27 82 4529389 E-mail : [EMAIL PROTECTED] www.siemens.co.za __ The information in this e-mail is confidential and is intended solely for the addressee. If you have received this e-mail in error, you are hereby notified that any review, copying or distribution is strictly prohibited. Please inform the sender immediately and destroy the original. Siemens Limited and/or its subsidiaries accepts no liability of whatever nature for any loss, liability, damage or expense resulting directly or indirectly from access to this message and any files or links that are attached hereto. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
View Field Problem?
Hello We are trying to implement a CHAT capability from our home grown help desk application. We have a simplifeid submit web form where the user keys in his id number and hits enter and we populate most of the rest of the form from LDAP. The customer then selects a product and a description of the problem. If the customer selects a partcular product and is a member of a particular organizationl, we popup a dialog telling his that we have CHAT help for this product and asks him if he wants to use it. If he selects No, the ticket gets entered and the customer is through with the form. If he selects yes, we close that dialog and open another dialog, passing the name of the customer and his email address. The form that comes up contains a view field. It accepts the information passed to it and formulates a URL that we set the View Field to. Nothing out of the ordinary at this point. In Firefox 1.5+, when the dialog opens, the URL opens in the space desgnated for the View Field starting at the upper left hand corner. This work greats. It is just what my customers want to see. However, in Internet Explorer, the URL moves itself to the lower right hand corner of the View Field almost entirely off the field. No scroll bars or anything to adjust to it. I can extend the View Field to accommodate the url but it really look stupid with it being off the screen and the customer having to scroll down and to the right to see the url. Have any of you used View Fields before and have experience a similar problem? We are trying to go live with this at the middle of the month but I cannot get passed this positioning issue. Pertinent Information: We are using ARS 7.0.1 patch 3 for arserver and MidTier We are using a Sun V440 server running Solaris 9 and Oracle 10 for the arserver and a V240 server with Solaris 9 and WebLogic 8.1.3 for MidTier. We have Sun Java 1.4.2 running on the Web Server We have tried several versions of Firefox with several versions of Sun Java on the workstations. They all seem to work. We have tried several versions of Internet Explorer from 6.1 to 7.0 with Microsoft JVM and with several versions of Sun Java up to 1.6.1. It all works the same. IE moves the URL off the vield field, down and to the right. Any help or suggestions would be most appreciated. By the way, the url we are trying to displace is this: https://tichd.webex.com/tichd/webacd.wbx?AT=pqformQID=4552UID=0SK=5ce 49ae1097bc01582e2ea86c230e317f_4912=Danf_4917=Wanglerf_4922=myemailad [EMAIL PROTECTED] The url accesses Webex's WebACD chat feature. Thanks Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: View Field Problem?
Why are you presenting the URL to the user at all? Does the user have to click the URL to initiate the chat session? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan Sent: Monday, October 01, 2007 4:32 PM To: arslist@ARSLIST.ORG Subject: View Field Problem? ** Hello We are trying to implement a CHAT capability from our home grown help desk application. We have a simplifeid submit web form where the user keys in his id number and hits enter and we populate most of the rest of the form from LDAP. The customer then selects a product and a description of the problem. If the customer selects a partcular product and is a member of a particular organizationl, we popup a dialog telling his that we have CHAT help for this product and asks him if he wants to use it. If he selects No, the ticket gets entered and the customer is through with the form. If he selects yes, we close that dialog and open another dialog, passing the name of the customer and his email address. The form that comes up contains a view field. It accepts the information passed to it and formulates a URL that we set the View Field to. Nothing out of the ordinary at this point. In Firefox 1.5+, when the dialog opens, the URL opens in the space desgnated for the View Field starting at the upper left hand corner. This work greats. It is just what my customers want to see. However, in Internet Explorer, the URL moves itself to the lower right hand corner of the View Field almost entirely off the field. No scroll bars or anything to adjust to it. I can extend the View Field to accommodate the url but it really look stupid with it being off the screen and the customer having to scroll down and to the right to see the url. Have any of you used View Fields before and have experience a similar problem? We are trying to go live with this at the middle of the month but I cannot get passed this positioning issue. Pertinent Information: We are using ARS 7.0.1 patch 3 for arserver and MidTier We are using a Sun V440 server running Solaris 9 and Oracle 10 for the arserver and a V240 server with Solaris 9 and WebLogic 8.1.3 for MidTier. We have Sun Java 1.4.2 running on the Web Server We have tried several versions of Firefox with several versions of Sun Java on the workstations. They all seem to work. We have tried several versions of Internet Explorer from 6.1 to 7.0 with Microsoft JVM and with several versions of Sun Java up to 1.6.1. It all works the same. IE moves the URL off the vield field, down and to the right. Any help or suggestions would be most appreciated. By the way, the url we are trying to displace is this: https://tichd.webex.com/tichd/webacd.wbx?AT=pqformQID=4552UID=0SK=5ce 49ae1097bc01582e2ea86c230e317f_4912=Danf_4917=Wanglerf_4922=myemailad [EMAIL PROTECTED] The url accesses Webex's WebACD chat feature. Thanks Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: View Field Problem?
Dan, I would be very surprised if the issue your having has anything to do with the version of Java on the client. It sounds like a pure browser display issue to me. Validate the HTML page that you are putting into the view field. (Either via setting the view field with a URL, or by pushing an HTML doc into the field.) Verify that your using the proper CSS/HTML layout for the browser in question. I have seen IE do some very strange things when you do something silly like forget to put a closing table tag somewhere. It just guesses where it thinks it should be and then you end up with a broken row(s) after where it things it should have stopped. (But that is just a WAG.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/1/07, Wangler, Dan [EMAIL PROTECTED] wrote: ** Hello We are trying to implement a CHAT capability from our home grown help desk application. We have a simplifeid submit web form where the user keys in his id number and hits enter and we populate most of the rest of the form from LDAP. The customer then selects a product and a description of the problem. If the customer selects a partcular product and is a member of a particular organizationl, we popup a dialog telling his that we have CHAT help for this product and asks him if he wants to use it. If he selects No, the ticket gets entered and the customer is through with the form. If he selects yes, we close that dialog and open another dialog, passing the name of the customer and his email address. The form that comes up contains a view field. It accepts the information passed to it and formulates a URL that we set the View Field to. Nothing out of the ordinary at this point. In Firefox 1.5+, when the dialog opens, the URL opens in the space desgnated for the View Field starting at the upper left hand corner. This work greats. It is just what my customers want to see. However, in Internet Explorer, the URL moves itself to the lower right hand corner of the View Field almost entirely off the field. No scroll bars or anything to adjust to it. I can extend the View Field to accommodate the url but it really look stupid with it being off the screen and the customer having to scroll down and to the right to see the url. Have any of you used View Fields before and have experience a similar problem? We are trying to go live with this at the middle of the month but I cannot get passed this positioning issue. Pertinent Information: We are using ARS 7.0.1 patch 3 for arserver and MidTier We are using a Sun V440 server running Solaris 9 and Oracle 10 for the arserver and a V240 server with Solaris 9 and WebLogic 8.1.3 for MidTier. We have Sun Java 1.4.2 running on the Web Server We have tried several versions of Firefox with several versions of Sun Java on the workstations. They all seem to work. We have tried several versions of Internet Explorer from 6.1 to 7.0 with Microsoft JVM and with several versions of Sun Java up to 1.6.1. It all works the same. IE moves the URL off the vield field, down and to the right. Any help or suggestions would be most appreciated. By the way, the url we are trying to displace is this: https://tichd.webex.com/tichd/webacd.wbx?AT=pqformQID=4552UID=0SK=5ce49ae1097bc01582e2ea86c230e317f_4912=Danf_4917=Wangler[EMAIL PROTECTED] The url accesses Webex's WebACD chat feature. Thanks Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
