Windows 7 and Internet Explorer version 9
We are getting ready to upgrade to Windows 7 and Internet Explorer version 9. Does ARS 7.5 and ITSM 7.6 support these? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Windows 7 and Internet Explorer version 9
There have been posts that there are problems with ITSM 7.6.04 and IE 9 Whether ITSM 7.6.00 is compatible with IE 9... you may be the first one to find out! Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Spangler Robert C CIV USSTRATCOM/JWAC [rspan...@jwac.mil] Sent: Wednesday, October 12, 2011 2:30 PM To: arslist@ARSLIST.ORG Subject: Windows 7 and Internet Explorer version 9 ** We are getting ready to upgrade to Windows 7 and Internet Explorer version 9. Does ARS 7.5 and ITSM 7.6 support these? Thanks _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Windows 7 and Internet Explorer version 9
The "or higher" statement on the compatibility matrix is the answer: IE9 is supported :) BMC Support has tips to optimize performances. Take care, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 12 oct. 2011, at 20:54, Guillaume Rheault wrote: > ** > There have been posts that there are problems with ITSM 7.6.04 and IE 9 > Whether ITSM 7.6.00 is compatible with IE 9... you may be the first one to > find out! > > Guillaume > > From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on > behalf of Spangler Robert C CIV USSTRATCOM/JWAC [rspan...@jwac.mil] > Sent: Wednesday, October 12, 2011 2:30 PM > To: arslist@ARSLIST.ORG > Subject: Windows 7 and Internet Explorer version 9 > > ** > We are getting ready to upgrade to Windows 7 and Internet Explorer version 9. > Does ARS 7.5 and ITSM 7.6 support these? Thanks > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Windows 7 and Internet Explorer version 9
We have had numerous issues with IE9 and found you needed to set the
compatibility settings to resolve them
Stuart Schon
Team Leader
Fujitsu Australia Limited
2 Julius Avenue, North Ryde NSW 2113, Australia
T +61 2 9113 9435 M +61 458 592 245
stuart.sc...@au.fujitsu.com <mailto:stuart.sc...@au.fujitsu.com>
au.fujitsu.com <http://au.fujitsu.com>
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau
Sent: Thursday, 13 October 2011 06:30
To: arslist@ARSLIST.ORG
Subject: Re: Windows 7 and Internet Explorer version 9
**
The "or higher" statement on the compatibility matrix is the answer: IE9 is
supported :)
BMC Support has tips to optimize performances.
Take care,
Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau
On 12 oct. 2011, at 20:54, Guillaume Rheault wrote:
**
There have been posts that there are problems with ITSM 7.6.04 and IE 9
Whether ITSM 7.6.00 is compatible with IE 9... you may be the first one
to find out!
Guillaume
From: Action Request System discussion list(ARSList)
[arslist@ARSLIST.ORG] on behalf of Spangler Robert C CIV USSTRATCOM/JWAC
[rspan...@jwac.mil]
Sent: Wednesday, October 12, 2011 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Windows 7 and Internet Explorer version 9
**
We are getting ready to upgrade to Windows 7 and Internet Explorer
version 9. Does ARS 7.5 and ITSM 7.6 support these? Thanks
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Windows 7 and Internet Explorer version 9
Could these tips be added to a BMCDN document to make them available without having to open a support issue? Jason On Oct 12, 2011, at 12:30 PM, Matt Laurenceau wrote: > ** > The "or higher" statement on the compatibility matrix is the answer: IE9 is > supported :) > > BMC Support has tips to optimize performances. > > Take care, > > Matt Laurenceau > Senior Community Ambassador, BMC Communities > matthieu_laurenc...@bmc.com > Follow me @Matt_L > Skype: matt.laurenceau > > > On 12 oct. 2011, at 20:54, Guillaume Rheault wrote: > >> ** >> There have been posts that there are problems with ITSM 7.6.04 and IE 9 >> Whether ITSM 7.6.00 is compatible with IE 9... you may be the first one to >> find out! >> >> Guillaume >> >> From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] >> on behalf of Spangler Robert C CIV USSTRATCOM/JWAC [rspan...@jwac.mil] >> Sent: Wednesday, October 12, 2011 2:30 PM >> To: arslist@ARSLIST.ORG >> Subject: Windows 7 and Internet Explorer version 9 >> >> ** >> We are getting ready to upgrade to Windows 7 and Internet Explorer version >> 9. Does ARS 7.5 and ITSM 7.6 support these? Thanks >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Windows 7 and Internet Explorer version 9
I have been using IE9 with Windows 7 with ITSM 7.6.04 without any problems for a while now. Shafqat Ayaz From: Jason Miller To: arslist@ARSLIST.ORG Sent: Wednesday, October 12, 2011 7:03 PM Subject: Re: Windows 7 and Internet Explorer version 9 ** Could these tips be added to a BMCDN document to make them available without having to open a support issue? Jason On Oct 12, 2011, at 12:30 PM, Matt Laurenceau wrote: ** >The "or higher" statement on the compatibility matrix is the answer: IE9 is >supported :) > > >BMC Support has tips to optimize performances. > > >Take care, > >Matt Laurenceau >Senior Community Ambassador, BMC Communities >matthieu_laurenc...@bmc.com >Follow me @Matt_L >Skype: matt.laurenceau > > >On 12 oct. 2011, at 20:54, Guillaume Rheault wrote: > > >** >>There have been posts that there are problems with ITSM 7.6.04 and IE 9 >>Whether ITSM 7.6.00 is compatible with IE 9... you may be the first one to >>find out! >> >>Guillaume >> >> >> >> >> >>From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on >>behalf of Spangler Robert C CIV USSTRATCOM/JWAC [rspan...@jwac.mil] >>Sent: Wednesday, October 12, 2011 2:30 PM >>To: arslist@ARSLIST.ORG >>Subject: Windows 7 and Internet Explorer version 9 >> >> >>** >>We are getting ready to upgrade to Windows 7 and Internet Explorer version >>9. Does ARS 7.5 and ITSM 7.6 support these? Thanks _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Windows 7 and Internet Explorer version 9
You're a lucky man.
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio Manager
Infrastructure - Service Management
Office: 631.858.7765
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: Friday, October 14, 2011 4:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Windows 7 and Internet Explorer version 9
**
I have been using IE9 with Windows 7 with ITSM 7.6.04 without any
problems for a while now.
Shafqat Ayaz
From: Jason Miller
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 12, 2011 7:03 PM
Subject: Re: Windows 7 and Internet Explorer version 9
**
Could these tips be added to a BMCDN document to make them available
without having to open a support issue?
Jason
On Oct 12, 2011, at 12:30 PM, Matt Laurenceau
wrote:
**
The "or higher" statement on the compatibility matrix is the
answer: IE9 is supported :)
BMC Support has tips to optimize performances.
Take care,
Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau
On 12 oct. 2011, at 20:54, Guillaume Rheault
wrote:
**
There have been posts that there are problems with ITSM
7.6.04 and IE 9
Whether ITSM 7.6.00 is compatible with IE 9... you may
be the first one to find out!
Guillaume
From: Action Request System discussion list(ARSList)
[arslist@ARSLIST.ORG] on behalf of Spangler Robert C CIV USSTRATCOM/JWAC
[rspan...@jwac.mil]
Sent: Wednesday, October 12, 2011 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Windows 7 and Internet Explorer version 9
**
We are getting ready to upgrade to Windows 7 and
Internet Explorer version 9. Does ARS 7.5 and ITSM 7.6 support these?
Thanks
_attend WWRUG11 www.wwrug.com ARSlist: "Where the
Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the
Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
**
This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely
for the use of the individual or entity to which it is addressed. If you are
not the intended recipient of this e-mail, or the employee or agent responsible
for delivering this e-mail to the intended recipient, you are hereby notified
that any dissemination, distribution, copying or action taken in relation to
the contents of and attachments to this e-mail is strictly prohibited and may
be unlawful. If you have received this e-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
e-mail and any printout.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Windows 7 and Internet Explorer version 9
I haven’t had any major problems either (both thick and thin client).. I did
have few ‘cosmetic’ issues with the thin clients on other browsers though..
What issues are you guys facing?
Joe
From: Chowdhury, Tauf
Sent: Friday, October 14, 2011 9:31 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Windows 7 and Internet Explorer version 9
**
You’re a lucky man.
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio Manager
Infrastructure – Service Management
Office: 631.858.7765
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: Friday, October 14, 2011 4:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Windows 7 and Internet Explorer version 9
**
I have been using IE9 with Windows 7 with ITSM 7.6.04 without any problems for
a while now.
Shafqat Ayaz
From: Jason Miller
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 12, 2011 7:03 PM
Subject: Re: Windows 7 and Internet Explorer version 9
**
Could these tips be added to a BMCDN document to make them available without
having to open a support issue?
Jason
On Oct 12, 2011, at 12:30 PM, Matt Laurenceau wrote:
**
The "or higher" statement on the compatibility matrix is the answer: IE9 is
supported :)
BMC Support has tips to optimize performances.
Take care,
Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau
On 12 oct. 2011, at 20:54, Guillaume Rheault wrote:
**
There have been posts that there are problems with ITSM 7.6.04 and IE 9
Whether ITSM 7.6.00 is compatible with IE 9... you may be the first one to
find out!
Guillaume
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
on behalf of Spangler Robert C CIV USSTRATCOM/JWAC [rspan...@jwac.mil]
Sent: Wednesday, October 12, 2011 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Windows 7 and Internet Explorer version 9
**
We are getting ready to upgrade to Windows 7 and Internet Explorer version
9. Does ARS 7.5 and ITSM 7.6 support these? Thanks
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely
for the use of the individual or entity to which it is addressed. If you are
not the intended recipient of this e-mail, or the employee or agent responsible
for delivering this e-mail to the intended recipient, you are hereby notified
that any dissemination, distribution, copying or action taken in relation to
the contents of and attachments to this e-mail is strictly prohibited and may
be unlawful. If you have received this e-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
e-mail and any printout.
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Windows 7 and Internet Explorer version 9
You must never use the process flow bar or one of the Next Stage or Resolve buttons on the Incident form. Any of those will open the HPD:Help Desk Dialogs form... after a 45 second to 1 minute delay. The same delay occurs when you Save and Close that dialog. This is exclusively an IE9 "feature." Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Friday, October 14, 2011 3:22 AM To: arslist@ARSLIST.ORG Subject: Re: Windows 7 and Internet Explorer version 9 ** I have been using IE9 with Windows 7 with ITSM 7.6.04 without any problems for a while now. Shafqat Ayaz From: Jason Miller To: arslist@ARSLIST.ORG Sent: Wednesday, October 12, 2011 7:03 PM Subject: Re: Windows 7 and Internet Explorer version 9 ** Could these tips be added to a BMCDN document to make them available without having to open a support issue? Jason On Oct 12, 2011, at 12:30 PM, Matt Laurenceau mailto:matt.laurenc...@gmail.com>> wrote: ** The "or higher" statement on the compatibility matrix is the answer: IE9 is supported :) BMC Support has tips to optimize performances. Take care, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com<mailto:matthieu_laurenc...@bmc.com> Follow me @Matt_L Skype: matt.laurenceau On 12 oct. 2011, at 20:54, Guillaume Rheault mailto:guilla...@dcshq.com>> wrote: ** There have been posts that there are problems with ITSM 7.6.04 and IE 9 Whether ITSM 7.6.00 is compatible with IE 9... you may be the first one to find out! Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] on behalf of Spangler Robert C CIV USSTRATCOM/JWAC [rspan...@jwac.mil<mailto:rspan...@jwac.mil>] Sent: Wednesday, October 12, 2011 2:30 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Windows 7 and Internet Explorer version 9 ** We are getting ready to upgrade to Windows 7 and Internet Explorer version 9. Does ARS 7.5 and ITSM 7.6 support these? Thanks _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Windows 7 and Internet Explorer version 9
Oh Matt...here we go again my friend, Unfortunately, this compatibility matrix answer falls into the all to familiar category of "latest versions and higher are supported." This was also the answer to Windows 2008 server 64 bit. Because the compatibility matrix states as long as the VENDOR does not significantly change their software higher versions are supported. When is their a higher version not supported? Answer - there isn't a time. Respectfully, this falls under the SDLC of release it and the community will find the bugs. I never used to see this happen before the exponential growth of ARS into the BMC movement. Mostly, after 7.6. I understand with growth, this happens. But at what point to engineers tell management this type of reasoning does not work in the technical world? I appreciate the need to grow. Certainly, but at what cost? Why did Firefox become a replacement for IE? IE had much larger growth. The answer is because Firefox was engineered better and due to this performed better on javascript. Sometimes, it is not always about growth. In the case of Windows 2008 server 64 bit the OS location for the ODBC drivers (folder location) were changed. This was not caught when you would think, during testing of the product. We (the customer) caught this after the official release. We filed an RFE, which has been out in RFE land somewhere since. The official explanation and fix was blamed on Microsoft because, you guessed it, they changed the software. My question is, when is it ever BMC's responsibility to test the software for complete compatibility prior to release. Not just operational compatibility? Since this fell under the statement "compatible unless the vendor has any significant changes" we fell under the party line of "it's compatible". When we demonstrated the incompatibility with the ODBC we were met with silence. As seems to be a popular technique currently employed by premier support. I mean no disrespect because I know those engineers are doing the best they can. But they are handcuffed. I am not trying to sandbag here. What I am trying to say is that statement on the compatibility matrix is a catch all and an example of a greater problem. If you use that statement, one could logically say that as long as the date/version of the vendor's release is a higher more current version, BMC is compatible. Which is extremely presumptuous and the flaw with that logic is demonstrated above. That is just one of so many examples. This is the unfortunate case with the compatibility matrix and strategically, BMC currently. I understand your explanation Matt. I respect it. However, it's just not technically sound from an engineer standpoint. It is sales and management coating over a technical flaw with the system. A wise salesman once told me, never invite engineers to a demo. Why? Because sales explanations are not compatible with engineers. Back to the point. In order for this compatibility matrix statement to really work, Microsoft, Oracle/Sun and Red Hat would need to go to BMC and explain every change that was made to the OS (and DB's etc). I don't believe that will happen and honestly, BMC has probably realized this too. BMC is a one customer among millions to these companies. However, in lue of this, complete and correctly engineered test scenarios would catch things like ODBC folders simply being placed in a different directory. Instead this compatibility matrix is the fix. I am not trying to be blunt or short in any way but I have seen this become the standard answer from BMC during 7.5 and after 7.6 release. Unfortunately, it appears the user community is becoming the test engineers for BMC. Matt, this is one of the specific problems we spoke about in the other posts. From: "Chowdhury, Tauf" To: arslist@ARSLIST.ORG Sent: Friday, October 14, 2011 8:31 AM Subject: Re: Windows 7 and Internet Explorer version 9 ** You’re a lucky man. TaufChowdhury |ForestLaboratories, Inc. Service Portfolio Manager Infrastructure – Service Management Office: 631.858.7765 From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Friday, October 14, 2011 4:22 AM To: arslist@ARSLIST.ORG Subject: Re: Windows 7 and Internet Explorer version 9 ** I have been using IE9 with Windows 7 with ITSM 7.6.04 without any problems for a while now. Shafqat Ayaz From:Jason Miller To: arslist@ARSLIST.ORG Sent: Wednesday, October 12, 2011 7:03 PM Subject: Re: Windows 7 and Internet Explorer version 9 ** Could these tips be added to a BMCDN document to make them available without having to open a support issue? Jason On Oct 12, 2011, at 12:30 PM, Matt Laurenceau wrote: ** &
Re: Windows 7 and Internet Explorer version 9
Hey Joe, Interesting. 7.6.04 client is not completely supported. They have started phasing out the client with this release. Change Management works for you in the client, 7.6.04? It's never worked for me. It must just be my environment. From: Joe Martin D'Souza To: arslist@ARSLIST.ORG Sent: Friday, October 14, 2011 9:05 AM Subject: Re: Windows 7 and Internet Explorer version 9 ** I haven’t had any major problems either (both thick and thin client).. I did have few ‘cosmetic’ issues with the thin clients on other browsers though.. What issues are you guys facing? Joe From: Chowdhury, Tauf Sent: Friday, October 14, 2011 9:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Windows 7 and Internet Explorer version 9 ** You’re a lucky man. TaufChowdhury |ForestLaboratories, Inc. Service Portfolio Manager Infrastructure – Service Management Office: 631.858.7765 From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Friday, October 14, 2011 4:22 AM To: arslist@ARSLIST.ORG Subject: Re: Windows 7 and Internet Explorer version 9 ** I have been using IE9 with Windows 7 with ITSM 7.6.04 without any problems for a while now. Shafqat Ayaz From:Jason Miller To: arslist@ARSLIST.ORG Sent: Wednesday, October 12, 2011 7:03 PM Subject: Re: Windows 7 and Internet Explorer version 9 ** Could these tips be added to a BMCDN document to make them available without having to open a support issue? Jason On Oct 12, 2011, at 12:30 PM, Matt Laurenceau wrote: ** >The "or higher" statement on the compatibility matrix is the answer: IE9 is >supported :) > >BMC Support has tips to optimize performances. > >Take care, > >Matt Laurenceau >Senior Community Ambassador, BMC Communities >matthieu_laurenc...@bmc.com >Follow me @Matt_L >Skype: matt.laurenceau > > >On 12 oct. 2011, at 20:54, Guillaume Rheault wrote: >** >>There have been posts that there are problems with ITSM 7.6.04 and IE 9 >>Whether ITSM 7.6.00 is compatible with IE 9... you may be the first one to find out! >> >>Guillaume >> >> >> >>From:Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on >>behalf of Spangler Robert C CIV USSTRATCOM/JWAC [rspan...@jwac.mil] >>Sent: Wednesday, October 12, 2011 2:30 PM >>To: arslist@ARSLIST.ORG >>Subject: Windows 7 and Internet Explorer version 9 >>** >>We are getting ready to upgrade to Windows 7 and Internet Explorer version >>9. Does ARS 7.5 and ITSM 7.6 support these? Thanks >>_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >>_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Windows 7 and Internet Explorer version 9
The ITSM app consoles are not supported.. Let me clarify what I meant it works
on both..
I had no problems with the tool itself.. For performing other regular User Tool
tasks such as viewing forms or reporting data etc...
The ITSM consoles are not supported.. There is a statement of directive
somewhere either in the release notes or some place else I don’t recall where
BMC claimed these consoles were not designed to work on the User Tool..
Joe
From: John Doe
Sent: Friday, October 14, 2011 10:32 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Windows 7 and Internet Explorer version 9
**
Hey Joe,
Interesting. 7.6.04 client is not completely supported. They have started
phasing out the client with this release. Change Management works for you in
the client, 7.6.04? It's never worked for me. It must just be my environment.
From: Joe Martin D'Souza
To: arslist@ARSLIST.ORG
Sent: Friday, October 14, 2011 9:05 AM
Subject: Re: Windows 7 and Internet Explorer version 9
**
I haven’t had any major problems either (both thick and thin client).. I did
have few ‘cosmetic’ issues with the thin clients on other browsers though..
What issues are you guys facing?
Joe
From: Chowdhury, Tauf
Sent: Friday, October 14, 2011 9:31 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Windows 7 and Internet Explorer version 9
**
You’re a lucky man.
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio Manager
Infrastructure – Service Management
Office: 631.858.7765
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: Friday, October 14, 2011 4:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Windows 7 and Internet Explorer version 9
**
I have been using IE9 with Windows 7 with ITSM 7.6.04 without any problems for
a while now.
Shafqat Ayaz
From: Jason Miller
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 12, 2011 7:03 PM
Subject: Re: Windows 7 and Internet Explorer version 9
**
Could these tips be added to a BMCDN document to make them available without
having to open a support issue?
Jason
On Oct 12, 2011, at 12:30 PM, Matt Laurenceau wrote:
**
The "or higher" statement on the compatibility matrix is the answer: IE9 is
supported :)
BMC Support has tips to optimize performances.
Take care,
Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau
On 12 oct. 2011, at 20:54, Guillaume Rheault wrote:
**
There have been posts that there are problems with ITSM 7.6.04 and IE 9
Whether ITSM 7.6.00 is compatible with IE 9... you may be the first one to
find out!
Guillaume
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
on behalf of Spangler Robert C CIV USSTRATCOM/JWAC [rspan...@jwac.mil]
Sent: Wednesday, October 12, 2011 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Windows 7 and Internet Explorer version 9
**
We are getting ready to upgrade to Windows 7 and Internet Explorer version
9. Does ARS 7.5 and ITSM 7.6 support these? Thanks
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Re: Windows 7 and Internet Explorer version 9
Don’t get me started about testing.. Basic functionality sometimes that worked in previous versions did not work in many of the release 1’s of a new version.. And these were functionalities that sometimes hindered development efforts. And sometimes even new features added did not work in some scenarios (at least this is somewhat excusable as they are new features).. But old known to be working functionality that just stops working? Some of it very basic functionality that is used in almost everyday development such as writing queries in workflow and saving that piece of workflow.. The lamest one I had seen was in version 7.6.3 initial release.. Using a field in a qualification that didn’t belong to the primary form, wouldn’t allow you to save that piece of workflow after complaining about unidentified field referenced This worked since the world began as far as the ARS is concerned (or at least since I started working on it on version 3.2).. So you could no longer create dynamic kind of menus like the CTI menus that used field ID’s from another form to make a comparison.. As a workaround, I used a temporary field from the current form, saved the workflow – exported it and edited the defs to fix the ID so it would reference that other form and then import in place.. I remember similar bugs in the initial release of version 7 too, for eg the Verify button on the AIE console.. never worked and complained about your job having some errors in its definitions, when it was actually a valid job. Also try adding a column to a table field after overlaying OTB forms and creating a field in one and adding a column to a table field in the other which points to the new field on the source table.. When saving the form the studio throws up.. This seemed to have been fixed in the new release that was available for demo at the RUG, which I guess is the current release 2.. These kind of bugs are indicative of either the ‘quality’ or ‘quantity’ of testing done before official release... I suspect its more a problem with the ‘quality’ and not the ‘quantity’.. Joe From: John Doe Sent: Friday, October 14, 2011 10:29 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Windows 7 and Internet Explorer version 9 ** Oh Matt...here we go again my friend, Unfortunately, this compatibility matrix answer falls into the all to familiar category of "latest versions and higher are supported." This was also the answer to Windows 2008 server 64 bit. Because the compatibility matrix states as long as the VENDOR does not significantly change their software higher versions are supported. When is their a higher version not supported? Answer - there isn't a time. Respectfully, this falls under the SDLC of release it and the community will find the bugs.I never used to see this happen before the exponential growth of ARS into the BMC movement. Mostly, after 7.6. I understand with growth, this happens. But at what point to engineers tell management this type of reasoning does not work in the technical world? I appreciate the need to grow. Certainly, but at what cost? Why did Firefox become a replacement for IE? IE had much larger growth. The answer is because Firefox was engineered better and due to this performed better on javascript. Sometimes, it is not always about growth. In the case of Windows 2008 server 64 bit the OS location for the ODBC drivers (folder location) were changed. This was not caught when you would think, during testing of the product. We (the customer) caught this after the official release. We filed an RFE, which has been out in RFE land somewhere since. The official explanation and fix was blamed on Microsoft because, you guessed it, they changed the software. My question is, when is it ever BMC's responsibility to test the software for complete compatibility prior to release. Not just operational compatibility? Since this fell under the statement "compatible unless the vendor has any significant changes" we fell under the party line of "it's compatible". When we demonstrated the incompatibility with the ODBC we were met with silence. As seems to be a popular technique currently employed by premier support. I mean no disrespect because I know those engineers are doing the best they can. But they are handcuffed. I am not trying to sandbag here. What I am trying to say is that statement on the compatibility matrix is a catch all and an example of a greater problem. If you use that statement, one could logically say that as long as the date/version of the vendor's release is a higher more current version, BMC is compatible. Which is extremely presumptuous and the flaw with that logic is demonstrated above. That is just one of so many examples. This is the unfortunate case with the compatibility matrix and strategically, BMC currentl
Re: Windows 7 and Internet Explorer version 9
What does my login ID have to do with the subject matter, sir? Please do not harass fellow posters or it will be reported. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Windows 7 and Internet Explorer version 9
LJ has been known to this forum for a few years and I can assure you he doesn’t harass people participating on here.. It is one of the forums etiquette if you are not aware, to identify yourself instead of coming in as John Smith. Dan Bloom the founder of this list had compiled a few list etiquette a few years ago, and identifying yourself was one of them. If you do not wish to identify because it may be against your corporation policies or whatever other reasons, you could say so and we all understand that, but its presumptions to assume that a long timer such as LJ is harassing you by asking to identify yourself.. Its an attempt to keep this list not just rich in its technical content, but to build a true social circle of Remedy professionals.. I do understand you may be relatively new on here so may not be aware of this lists etiquettes, but I’m sure Dan would be happy to send them to you if you do wish to go through them.. Cheers Joe From: John Doe Sent: Friday, October 14, 2011 12:59 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Windows 7 and Internet Explorer version 9 ** What does my login ID have to do with the subject matter, sir? Please do not harass fellow posters or it will be reported. Thank you. From: LJ LongWing ; To: ; Subject: RE: Windows 7 and Internet Explorer version 9 Sent: Fri, Oct 14, 2011 3:29:30 PM John, I noticed your name on the list a few days ago, and thought to myself ‘who is that, why are they trying to hide’…so I looked back through the archives and found posts going back to Feb timeframe…and all of the post I found are well worded and such….just wondering if your name really is John Doe, or if you have a different name that you are hiding for some reason. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Doe Sent: Friday, October 14, 2011 8:29 AM To: arslist@ARSLIST.ORG Subject: Re: Windows 7 and Internet Explorer version 9 ** Oh Matt...here we go again my friend, Unfortunately, this compatibility matrix answer falls into the all to familiar category of "latest versions and higher are supported." This was also the answer to Windows 2008 server 64 bit. Because the compatibility matrix states as long as the VENDOR does not significantly change their software higher versions are supported. When is their a higher version not supported? Answer - there isn't a time. Respectfully, this falls under the SDLC of release it and the community will find the bugs.I never used to see this happen before the exponential growth of ARS into the BMC movement. Mostly, after 7.6. I understand with growth, this happens. But at what point to engineers tell management this type of reasoning does not work in the technical world? I appreciate the need to grow. Certainly, but at what cost? Why did Firefox become a replacement for IE? IE had much larger growth. The answer is because Firefox was engineered better and due to this performed better on javascript. Sometimes, it is not always about growth. In the case of Windows 2008 server 64 bit the OS location for the ODBC drivers (folder location) were changed. This was not caught when you would think, during testing of the product. We (the customer) caught this after the official release. We filed an RFE, which has been out in RFE land somewhere since. The official explanation and fix was blamed on Microsoft because, you guessed it, they changed the software. My question is, when is it ever BMC's responsibility to test the software for complete compatibility prior to release. Not just operational compatibility? Since this fell under the statement "compatible unless the vendor has any significant changes" we fell under the party line of "it's compatible". When we demonstrated the incompatibility with the ODBC we were met with silence. As seems to be a popular technique currently employed by premier support. I mean no disrespect because I know those engineers are doing the best they can. But they are handcuffed. I am not trying to sandbag here. What I am trying to say is that statement on the compatibility matrix is a catch all and an example of a greater problem. If you use that statement, one could logically say that as long as the date/version of the vendor's release is a higher more current version, BMC is compatible. Which is extremely presumptuous and the flaw with that logic is demonstrated above. That is just one of so many examples. This is the unfortunate case with the compatibility matrix and strategically, BMC currently. I understand your explanation Matt. I respect it. However, it's just not technically sound from an e
Re: Windows 7 and Internet Explorer version 9
Joe, You logic is off. How do I know your real name is Joe? I don't and neither of you know if my real name is NOT Jonathan Doe. There are a few people who have that name. But see I don't accuse you of this as you both have now done. If your way of saying hello is accusing someone of hiding their real name when it might be their real name then you have some serious problems. This has nothing to do with the subject matter, sorry. I have identified myself and you continually harass me. It doesn't matter how senior you are harassment is harassement and I am asking nicely to please stop. Thank you, Jonathan Doe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Windows 7 and Internet Explorer version 9
"John", you go right ahead and report long time, valued posters on this list for insisting on etiquette of which you are apparently both ignorant and uncaring. I would love to see how that turns out. Rick On Oct 15, 2011 9:49 AM, "John Doe" wrote: > ** > Joe, > > You logic is off. How do I know your real name is Joe? I don't and neither > of you know if my real name is NOT Jonathan Doe. There are a few people who > have that name. But see I don't accuse you of this as you both have now > done. > > If your way of saying hello is accusing someone of hiding their real name > when it might be their real name then you have some serious problems. This > has nothing to do with the subject matter, sorry. > > I have identified myself and you continually harass me. It doesn't matter > how senior you are harassment is harassement and I am asking nicely to > please stop. > > Thank you, > Jonathan Doe > > -------------- > * From: * Joe Martin D'Souza ; > * To: * ; > * Subject: * Re: Windows 7 and Internet Explorer version 9 > * Sent: * Fri, Oct 14, 2011 5:30:41 PM > > > LJ has been known to this forum for a few years and I can assure you he > doesn’t harass people participating on here.. > > It is one of the forums etiquette if you are not aware, to identify > yourself instead of coming in as John Smith. Dan Bloom the founder of this > list had compiled a few list etiquette a few years ago, and identifying > yourself was one of them. If you do not wish to identify because it may be > against your corporation policies or whatever other reasons, you could say > so and we all understand that, but its presumptions to assume that a long > timer such as LJ is harassing you by asking to identify yourself.. Its an > attempt to keep this list not just rich in its technical content, but to > build a true social circle of Remedy professionals.. > > I do understand you may be relatively new on here so may not be aware of > this lists etiquettes, but I’m sure Dan would be happy to send them to you > if you do wish to go through them.. > > Cheers > > Joe > > *From:* John Doe > *Sent:* Friday, October 14, 2011 12:59 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Windows 7 and Internet Explorer version 9 > > ** > What does my login ID have to do with the subject matter, sir? > Please do not harass fellow posters or it will be reported. > Thank you. > > -- > *From: *LJ LongWing ; > *To: *; > *Subject: *RE: Windows 7 and Internet Explorer version 9 > *Sent: *Fri, Oct 14, 2011 3:29:30 PM > >John, > > I noticed your name on the list a few days ago, and thought to myself ‘who > is that, why are they trying to hide’…so I looked back through the archives > and found posts going back to Feb timeframe…and all of the post I found are > well worded and such….just wondering if your name really is John Doe, or if > you have a different name that you are hiding for some reason. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *John Doe > *Sent:* Friday, October 14, 2011 8:29 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Windows 7 and Internet Explorer version 9 > > > > ** > > Oh Matt...here we go again my friend, > > > > Unfortunately, this compatibility matrix answer falls into the all to > familiar category of "latest versions and higher are supported." This was > also the answer to Windows 2008 server 64 bit. Because the compatibility > matrix states as long as the VENDOR does not significantly change their > software higher versions are supported. When is their a higher version not > supported? Answer - there isn't a time. Respectfully, this falls under the > SDLC of release it and the community will find the bugs.I never used to > see this happen before the exponential growth of ARS into the BMC movement. > Mostly, after 7.6. I understand with growth, this happens. But at what > point to engineers tell management this type of reasoning does not work in > the technical world? I appreciate the need to grow. Certainly, but at what > cost? Why did Firefox become a replacement for IE? IE had much larger > growth. The answer is because Firefox was engineered better and due to this > performed better on javascript. Sometimes, it is not always about growth. > > > > In the case of Windows 2008 server 64 bit the OS location for the ODBC > drivers (folder location) were changed. This was not caught when you would > think, during testing of the product. We (the customer) caught this after > the o
Re: Windows 7 and Internet Explorer version 9
Robert, will you be using ADDM? Drew Shuller Soto Cano Air Base, Honduras On Wed, Oct 12, 2011 at 12:30 PM, Spangler Robert C CIV USSTRATCOM/JWAC wrote: > ** > > We are getting ready to upgrade to Windows 7 and Internet Explorer version > 9. Does ARS 7.5 and ITSM 7.6 support these? Thanks > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
