Re: cleaning up queue
** It might be a nice one for next year's magnetic words: 'clean up the queue'.btw i saw a picture of the 2005 edition of those, is there anyone who can post (a link to) a picture of the 2006 edition?--Michiel On 9/6/06, Susan Palmer <[EMAIL PROTECTED]> wrote: ** Mimi, How can you expect people here to know if 'cleaning the queue' should mean deleting records? You need to go back to the requester and ask him to be more specific about what he wants. This is not a Remedy issue, it is more of a process issue. Susan On 9/5/06, Mimi Lakew <[EMAIL PROTECTED] > wrote: ** Richard, You are getting very close. From my little understanding he wants the queue to be cleaned on the form where "Problem category" = "PM" and "status" = "Inactive". There are about 3000 records. Could deleting those records be cleaning the queue. If not what are the other ways to clean it? Gob bless you! Richard Crosby <[EMAIL PROTECTED]> wrote: ** I see lots of responses, but no answers…. Mimi, Normally, in incident/problem management, a "queue" is where a request is placed into for further processing. Wikipedia definition: "In providing services in computer science, transport, and operations research a queue is a buffer where various entities such as data, objects, persons, or events are stored and waiting to be processed." For example: Say I work at an inbound technical support center. I receive a call regarding a cracked laptop screen. I have 3 "queues" I can send the ticket to. There is a Network, Hardware and Telecomm queue. Naturally, a cracked screen falls under "Hardware", so I place the ticket in that queue. Now it is up to the Hardware queue owners to manage the ticket. In many cases, misinformation, poor training, lazy analysts, etc. will all attribute to improper queue assignment. Based on your information below, I am going to heavily assume that they want the PM queue cleaned out. Meaning someone needs to go through the cases/tickets in the PM queue and re-assign them to the appropriate queue. As far as "form" goes, this is the primary location where collected information is stored. If you are a Help Desk, then it is normally referred to a "Trouble Ticket" or "Help Desk Case". I would suggest getting with one of the Tier 1 Help Desk analysts to see how they process incoming tickets so you understand the triage process. Without, this knowledge, you won't get too far. Also, the Help Desk analyst, under much scrutiny from the supervisor, should be able to help you reroute misassigned tickets to the correct queue. Hope this helps, Richard From: Mimi Lakew [mailto:[EMAIL PROTECTED] ] Sent: Sunday, September 03, 2006 10:17 AMSubject: Re: cleaning up queue ** I am pasting the request directly if it help, "MD has designated routes that the tech run each month and it doesn't match up with what is produced in Remedy, causing the queue to be overfull. What I need is to have all the PM's cleaned out..." MD is one of the states we support but I my self doesn't know which specific form he is talking about. I wish I can give you more details. I deeply appreciate your effort and even general idea about the "queue" might lead me to something. __20060125___This posting was submitted with HTML in it___ Talk is cheap. Use Yahoo! Messenger to make PC-to-Phone calls. Great rates starting at 1¢/min. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** Mimi, How can you expect people here to know if 'cleaning the queue' should mean deleting records? You need to go back to the requester and ask him to be more specific about what he wants. This is not a Remedy issue, it is more of a process issue. Susan On 9/5/06, Mimi Lakew <[EMAIL PROTECTED]> wrote: ** Richard, You are getting very close. From my little understanding he wants the queue to be cleaned on the form where "Problem category" = "PM" and "status" = "Inactive". There are about 3000 records. Could deleting those records be cleaning the queue. If not what are the other ways to clean it? Gob bless you! Richard Crosby <[EMAIL PROTECTED]> wrote: ** I see lots of responses, but no answers…. Mimi, Normally, in incident/problem management, a "queue" is where a request is placed into for further processing. Wikipedia definition: "In providing services in computer science, transport, and operations research a queue is a buffer where various entities such as data, objects, persons, or events are stored and waiting to be processed." For example: Say I work at an inbound technical support center. I receive a call regarding a cracked laptop screen. I have 3 "queues" I can send the ticket to. There is a Network, Hardware and Telecomm queue. Naturally, a cracked screen falls under "Hardware", so I place the ticket in that queue. Now it is up to the Hardware queue owners to manage the ticket. In many cases, misinformation, poor training, lazy analysts, etc. will all attribute to improper queue assignment. Based on your information below, I am going to heavily assume that they want the PM queue cleaned out. Meaning someone needs to go through the cases/tickets in the PM queue and re-assign them to the appropriate queue. As far as "form" goes, this is the primary location where collected information is stored. If you are a Help Desk, then it is normally referred to a "Trouble Ticket" or "Help Desk Case". I would suggest getting with one of the Tier 1 Help Desk analysts to see how they process incoming tickets so you understand the triage process. Without, this knowledge, you won't get too far. Also, the Help Desk analyst, under much scrutiny from the supervisor, should be able to help you reroute misassigned tickets to the correct queue. Hope this helps, Richard From: Mimi Lakew [mailto:[EMAIL PROTECTED] ] Sent: Sunday, September 03, 2006 10:17 AMSubject: Re: cleaning up queue ** I am pasting the request directly if it help, "MD has designated routes that the tech run each month and it doesn't match up with what is produced in Remedy, causing the queue to be overfull. What I need is to have all the PM's cleaned out..." MD is one of the states we support but I my self doesn't know which specific form he is talking about. I wish I can give you more details. I deeply appreciate your effort and even general idea about the "queue" might lead me to something. __20060125___This posting was submitted with HTML in it___ Talk is cheap. Use Yahoo! Messenger to make PC-to-Phone calls. Great rates starting at 1¢/min. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** Richard, You are getting very close. From my little understanding he wants the queue to be cleaned on the form where "Problem category" = "PM" and "status" = "Inactive". There are about 3000 records. Could deleting those records be cleaning the queue. If not what are the other ways to clean it? Gob bless you! Richard Crosby <[EMAIL PROTECTED]> wrote: ** I see lots of responses, but no answers . Mimi, Normally, in incident/problem management, a queue is where a request is placed into for further processing. Wikipedia definition: In providing services in computer science, transport, and operations research a queue is a buffer where various entities such as data, objects, persons, or events are stored and waiting to be processed. For example: Say I work at an inbound technical support center. I receive a call regarding a cracked laptop screen. I have 3 queues I can send the ticket to. There is a Network, Hardware and Telecomm queue. Naturally, a cracked screen falls under Hardware, so I place the ticket in that queue. Now it is up to the Hardware queue owners to manage the ticket. In many cases, misinformation, poor training, lazy analysts, etc. will all attribute to improper queue assignment. Based on your information below, I am going to heavily assume that they want the PM queue cleaned out. Meaning someone needs to go through the cases/tickets in the PM queue and re-assign them to the appropriate queue. As far as form goes, this is the primary location where collected information is stored. If you are a Help Desk, then it is normally referred to a Trouble Ticket or Help Desk Case. I would suggest getting with one of the Tier 1 Help Desk analysts to see how they process incoming tickets so you understand the triage process. Without, this knowledge, you wont get too far. Also, the Help Desk analyst, under much scrutiny from the supervisor, should be able to help you reroute misassigned tickets to the correct queue. Hope this helps, Richard From: Mimi Lakew [mailto:[EMAIL PROTECTED] Sent: Sunday, September 03, 2006 10:17 AMSubject: Re: cleaning up queue ** I am pasting the request directly if it help, "MD has designated routes that the tech run each month and it doesn't match up with what is produced in Remedy, causing the queue to be overfull. What I need is to have all the PM's cleaned out..." MD is one of the states we support but I my self doesn't know which specific form he is talking about. I wish I can give you more details. I deeply appreciate your effort and even general idea about the "queue" might lead me to something. __20060125___This posting was submitted with HTML in it___ Talk is cheap. Use Yahoo! Messenger to make PC-to-Phone calls. Great rates starting at 1¢/min. __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** I see lots of responses, but no answers…. Mimi, Normally, in incident/problem management, a “queue” is where a request is placed into for further processing. Wikipedia definition: “In providing services in computer science, transport, and operations research a queue is a buffer where various entities such as data, objects, persons, or events are stored and waiting to be processed.” For example: Say I work at an inbound technical support center. I receive a call regarding a cracked laptop screen. I have 3 “queues” I can send the ticket to. There is a Network, Hardware and Telecomm queue. Naturally, a cracked screen falls under “Hardware”, so I place the ticket in that queue. Now it is up to the Hardware queue owners to manage the ticket. In many cases, misinformation, poor training, lazy analysts, etc. will all attribute to improper queue assignment. Based on your information below, I am going to heavily assume that they want the PM queue cleaned out. Meaning someone needs to go through the cases/tickets in the PM queue and re-assign them to the appropriate queue. As far as “form” goes, this is the primary location where collected information is stored. If you are a Help Desk, then it is normally referred to a “Trouble Ticket” or “Help Desk Case”. I would suggest getting with one of the Tier 1 Help Desk analysts to see how they process incoming tickets so you understand the triage process. Without, this knowledge, you won’t get too far. Also, the Help Desk analyst, under much scrutiny from the supervisor, should be able to help you reroute misassigned tickets to the correct queue. Hope this helps, Richard From: Mimi Lakew [mailto:[EMAIL PROTECTED] Sent: Sunday, September 03, 2006 10:17 AM Subject: Re: cleaning up queue ** I am pasting the request directly if it help, "MD has designated routes that the tech run each month and it doesn't match up with what is produced in Remedy, causing the queue to be overfull. What I need is to have all the PM's cleaned out..." MD is one of the states we support but I my self doesn't know which specific form he is talking about. I wish I can give you more details. I deeply appreciate your effort and even general idea about the "queue" might lead me to something. __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
The carburetor won't carb, the generator won't gen, and the pistons won't...work either. Fuel injectors are down a quart, halogen headlights needed topped off, too. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Sunday, September 03, 2006 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: cleaning up queue I think what he means is: "One of the crossbeams has gone out out of skew on the treadle." --Tim - Original Message From: Mimi Lakew To: arslist@ARSLIST.ORG Sent: Sunday, September 3, 2006 1:16:31 PM Subject: Re: [ARSLIST] cleaning up queue ** I am pasting the request directly if it help, "MD has designated routes that the tech run each month and it doesn't match up with what is produced in Remedy, causing the queue to be overfull. What I need is to have all the PM's cleaned out..." MD is one of the states we support but I my self doesn't know which specific form he is talking about. I wish I can give you more details. I deeply appreciate your effort and even general idea about the "queue" might lead me to something. Rick cook wrote: ** OK, start by telling us the name of the form or screen you're looking at, and try to describe the records you're wanting to deal with. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew Sent: Sunday, September 03, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: cleaning up queue ** Rick, As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question. Rick cook wrote: ** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew Sent: Sunday, September 03, 2006 8:05 AM To: arslist@ARSLIST.ORG Subject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!? Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messengers low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Stay in the know. Pulse on the new Yahoo.com. Check it out. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: cleaning up queue
I think what he means is: "One of the crossbeams has gone out out of skew on the treadle." --Tim - Original Message From: Mimi Lakew To: arslist@ARSLIST.ORG Sent: Sunday, September 3, 2006 1:16:31 PM Subject: Re: [ARSLIST] cleaning up queue ** I am pasting the request directly if it help, "MD has designated routes that the tech run each month and it doesn't match up with what is produced in Remedy, causing the queue to be overfull. What I need is to have all the PM's cleaned out..." MD is one of the states we support but I my self doesn't know which specific form he is talking about. I wish I can give you more details. I deeply appreciate your effort and even general idea about the "queue" might lead me to something. Rick cook wrote: ** OK, start by telling us the name of the form or screen you're looking at, and try to describe the records you're wanting to deal with. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew Sent: Sunday, September 03, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: cleaning up queue ** Rick, As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question. Rick cook wrote: ** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew Sent: Sunday, September 03, 2006 8:05 AM To: arslist@ARSLIST.ORG Subject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!? Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messengers low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Stay in the know. Pulse on the new Yahoo.com. Check it out. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: cleaning up queue
**
Yeah - I think you're going to have to have someone on site
to actually see what you're looking at, unless there's someone out there that
built or worked on the system in question. I don't know how I could help
you.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick
WSent: Sunday, September 03, 2006 10:32 AMTo:
arslist@ARSLIST.ORGSubject: Re: cleaning up
queue
**
Ah the joys of user requests... When our
support team gets a request like this the first thing we always have them do is
to request a screen shot from the user (Alt-PrintScreen will capture the active
window as a picture into the Windows clipboard so it can be pasted into a Word
Document or directly into an email).
About 1/3 of the time we find out that the "Queue" the
user is talking about is nothing more than a user-written macro query
and they didn't put things like ('Status' < "Closed") into their search
parameters.
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 12:17 PMTo:
arslist@ARSLIST.ORGSubject: Re: cleaning up
queue
**
I am pasting the request directly if it help, "MD has designated
routes that the tech run each month and it doesn't match up with what is
produced in Remedy, causing the queue to be overfull. What I need is to
have all the PM's cleaned out..." MD is one of the states we support but I
my self doesn't know which specific form he is talking about. I wish I can give
you more details.
I deeply appreciate your effort and even general idea about the "queue"
might lead me to something.
Rick cook
<[EMAIL PROTECTED]> wrote:
**
OK, start by telling us the name of the form or screen
you're looking at, and try to describe the records you're wanting to deal
with.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 8:32 AMTo:
arslist@ARSLIST.ORGSubject: Re: cleaning up
queue
**
Rick,
As I am new to Remedy as well as the job I am clueless about queue.
What I am trying to get is a starting point about it. Any info about
queue, if there are different kind of queue etc.. that gives me an idea will
help me to be specific and to narrow down my question.Rick cook
<[EMAIL PROTECTED]> wrote:
**
What queue are you talking about? Please be more
specific, using Remedy terms where you can.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 8:05 AMTo:
arslist@ARSLIST.ORGSubject: cleaning up
queue
**
Hi arslist,
I am requested to clean up the queue in some conditions. Is
this possible to view the queue and manage it, such as cleaning etc?
If it is how and where can I access the queue and manage
it. I don't seem to find any info about it.
I need your help or ideas pleaseee!
__20060125___This
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
**
Ah the joys of user requests... When our
support team gets a request like this the first thing we always have them do is
to request a screen shot from the user (Alt-PrintScreen will capture the active
window as a picture into the Windows clipboard so it can be pasted into a Word
Document or directly into an email).
About 1/3 of the time we find out that the "Queue" the
user is talking about is nothing more than a user-written macro query
and they didn't put things like ('Status' < "Closed") into their search
parameters.
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 12:17 PMTo:
arslist@ARSLIST.ORGSubject: Re: cleaning up
queue
**
I am pasting the request directly if it help, "MD has designated
routes that the tech run each month and it doesn't match up with what is
produced in Remedy, causing the queue to be overfull. What I need is to
have all the PM's cleaned out..." MD is one of the states we support but I
my self doesn't know which specific form he is talking about. I wish I can give
you more details.
I deeply appreciate your effort and even general idea about the "queue"
might lead me to something.
Rick cook
<[EMAIL PROTECTED]> wrote:
**
OK, start by telling us the name of the form or screen
you're looking at, and try to describe the records you're wanting to deal
with.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 8:32 AMTo:
arslist@ARSLIST.ORGSubject: Re: cleaning up
queue
**
Rick,
As I am new to Remedy as well as the job I am clueless about queue.
What I am trying to get is a starting point about it. Any info about
queue, if there are different kind of queue etc.. that gives me an idea will
help me to be specific and to narrow down my question.Rick cook
<[EMAIL PROTECTED]> wrote:
**
What queue are you talking about? Please be more
specific, using Remedy terms where you can.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 8:05 AMTo:
arslist@ARSLIST.ORGSubject: cleaning up
queue
**
Hi arslist,
I am requested to clean up the queue in some conditions. Is
this possible to view the queue and manage it, such as cleaning etc?
If it is how and where can I access the queue and manage
it. I don't seem to find any info about it.
I need your help or ideas pleaseee!
__20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** I am pasting the request directly if it help, "MD has designated routes that the tech run each month and it doesn't match up with what is produced in Remedy, causing the queue to be overfull. What I need is to have all the PM's cleaned out..." MD is one of the states we support but I my self doesn't know which specific form he is talking about. I wish I can give you more details. I deeply appreciate your effort and even general idea about the "queue" might lead me to something. Rick cook <[EMAIL PROTECTED]> wrote: ** OK, start by telling us the name of the form or screen you're looking at, and try to describe the records you're wanting to deal with. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi LakewSent: Sunday, September 03, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Re: cleaning up queue ** Rick, As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question.Rick cook <[EMAIL PROTECTED]> wrote: ** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi LakewSent: Sunday, September 03, 2006 8:05 AMTo: arslist@ARSLIST.ORGSubject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!?Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messengers low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Stay in the know. Pulse on the new Yahoo.com. Check it out. __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** Mimi, Could you be using Remedy Service Desk Express? It’s another product in the Remedy suite, but completely unrelated to ARS. In Service Desk Express (Magic), there is a job queue that can get filled up with failed executions and poorly written functions. If this is what you’re using, there is a yahoo group that is dedicated to that user community; you can access it by going to http://groups.yahoo.com/group/magicsolutions/. charles From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew Sent: Sunday, September 03, 2006 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] cleaning up queue ** Rick, As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question. Rick cook <[EMAIL PROTECTED]> wrote: ** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew Sent: Sunday, September 03, 2006 8:05 AM To: arslist@ARSLIST.ORG Subject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!? Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messenger’s low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** OK, start by telling us the name of the form or screen you're looking at, and try to describe the records you're wanting to deal with. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi LakewSent: Sunday, September 03, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Re: cleaning up queue ** Rick, As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question.Rick cook <[EMAIL PROTECTED]> wrote: ** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi LakewSent: Sunday, September 03, 2006 8:05 AMTo: arslist@ARSLIST.ORGSubject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!?Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messenger’s low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** Rick, As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question.Rick cook <[EMAIL PROTECTED]> wrote: ** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi LakewSent: Sunday, September 03, 2006 8:05 AMTo: arslist@ARSLIST.ORGSubject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!?Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messengers low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi LakewSent: Sunday, September 03, 2006 8:05 AMTo: arslist@ARSLIST.ORGSubject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!?Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
cleaning up queue
** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!? Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___
