Re: iPad App
Hello Andy, We offer a mobile platform for extending BMC Remedy AR System and have been mobilizing Remedy for 12+ years. This includes both Out of the box Remedy app templates as well as the ability to rapidly extend custom Remedy apps. The mobility space is a very rapidly changing environment and keeping pace can be very challenging with so many mobile platforms and devices. We support iOS, BlackBerry, Android, Windows and Windows Mobile and it is our job to stay on top of all the advancements to provide seamless solutions. You can actually test out a few examples of our Remedy apps below: Android: https://play.google.com/store/apps/details?id=com.mobilereach.splitwarefeature=nav_result#?t=W251bGwsMSwxLDMsImNvbS5tb2JpbGVyZWFjaC5zcGxpdHdhcmUiXQ IOS: https://itunes.apple.com/us/app/mobile-reach-splitware/id465769933?mt=8 Also I should mention that another division within your company already uses Mobile Reach so you may be able to use their footprint. Let us know if you have any questions, Justin Boeckler ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
This is not a recommendation at all. I have not used these. I have merely seen them. There are apps in the iTunes Store that claim to allow you access to your Remedy system. Search results: TouchAR Mobile ITSM HTH, Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Tuesday, March 05, 2013 3:06 PM To: arslist@ARSLIST.ORG Subject: iPad App ** Does anyone know if there's an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
iPad App
Does anyone know if there's an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
Are you looking to use Remedy from iOS..? We have Mobility for that. You can download app from iOS and use that if you have mobility configured for you Remedy. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Mayfield, Andy L. almay...@southernco.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 5 Mar 2013 14:05:51 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: iPad App Does anyone know if there's an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
Most of the new versions use flash and therefore will be an issue on Apple devices. Other than that you could try using Safari and pointing it to the Mid Tier On 5 Mar 2013, at 20:05, Mayfield, Andy L. almay...@southernco.com wrote: ** Does anyone know if there’s an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
There isn't a Remedy User client for iOS, but as mentioned there are iOS apps that enable you to interact with AR System powered applications. A good place to start is the main mobility web page on www.bmc.comhttp://www.bmc.com where you can learn more. http://www.bmc.com/products/mobile-help-desk/mobility-for-itsm.html -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Tuesday, March 05, 2013 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: iPad App ** ** Are you looking to use Remedy from iOS..? We have Mobility for that. You can download app from iOS and use that if you have mobility configured for you Remedy. Sent from my BlackBerry(r) smartphone from !DEA From: Mayfield, Andy L. almay...@southernco.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 5 Mar 2013 14:05:51 -0600 To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: iPad App Does anyone know if there's an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
Andy, We tried acquiring BMC Mobile app early last year/end of 2011; but at the time was not mature to handle a customized environment not the itsm suite. We don't even use approval engine; as I think our change systems was prior to that. That being said about our state, what we did, was using webservices, php and ios webkit.jquery we built an mobile interface to that does limited processes like, place an incident in progress/closed a request, a dash board of tickets based on sla's, and dashboard for change. We are looking a adding phase 2, re-assign requests and create request for Service managements. For change we will leave to dashboard, because of nerc, serc, ferc, sox, and other compliances. No attachments are viewed via this method, also. We use bigfix mdm to manage boyd and corporate devices and vpn that access our mobile interface. So based on you environment, BMC mobility may work. Good luck. Dee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
** Sent from my BlackBerry 10 smartphone.From: Easter, DavidSent: Tuesday, March 5, 2013 3:28 PMTo: arslist@ARSLIST.ORGReply To: arslist@ARSLIST.ORGSubject: Re: iPad App** There isnât a Remedy User client for iOS, but as mentioned there are iOS apps that enable you to interact with AR System powered applications. A good place to start is the main mobility web page on www.bmc.com where you can learn more.http://www.bmc.com/products/mobile-help-desk/mobility-for-itsm.html-David J. EasterManager of Product Management, AR SystemBSM Atrium Solutions ManagementBMC Software, Inc.The opinions, statements, and/or suggested courses of actionexpressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya SharmaSent: Tuesday, March 05, 2013 12:10 PMTo: arslist@ARSLIST.ORGSubject: Re: iPad App** ** Are you looking to use Remedy from iOS..?We have Mobility for that. You can download app from iOS and use that if you have mobility configured for you Remedy.Sent from my BlackBerry® smartphone from !DEAFrom: "Mayfield, Andy L." almay...@southernco.com Sender: "Action Request System discussion list(ARSList)" arslist@ARSLIST.ORG Date: Tue, 5 Mar 2013 14:05:51 -0600To: arslist@ARSLIST.ORGReplyTo: arslist@ARSLIST.ORG Subject: iPad AppDoes anyone know if thereâs an app that will work with BMC Remedy User, Action Request System?Andy L. MayfieldAlabama Power CompanyProtection Control Technician StaffLinc # 10*19140Cell # 205-288-9140Office # 205-226-1846_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: iPad App
Since we have Citrix in-house, I open up Citrix receiver in meetings and open it up IE in Citrix and go to the mid-tier. It really makes my users jealous to see me working on Remedy with my iPad. I actually did that at a RUG once and Doug Mueller was there. When he saw it he was dazzled that I had a Mid-tier up and running on my iPad connected to my office. Then I told him it was Citrix and he kind of scoffed. But he did think it was cool that I was running Remedy on the iPad, nonetheless. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Tuesday, March 05, 2013 2:06 PM To: arslist@ARSLIST.ORG Subject: iPad App ** Does anyone know if there's an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
