Re: [asterisk-users] Dynamic Agents in a queue

2013-03-04 Thread Ioan Indreias 
You could dynamically change the queue penalties (QUEUE_MIN_PENALTY and
QUEUE_MAX_PENALTY) through queuerules.conf - check [1].

HTH,
Ioan

[1]
http://www.asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/ACD_id288932.html
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[asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Gertjan Baarda 
Dear guru's

Hopefully someone can shed some light in my issue. I have created a queue
with a ringall strategy and all works fine. I want a caller to be able to
exit the queue so they can leave a message. I've added the H option in
queue command so callers can press * to exit. So far all well, on the cli
there is a message the caller pressed * and the extensions stops ringing.
But here's the thing: the caller stays in the queue and after a few seconds
the extensions starts to ring again. I want the call to leave the queue and
continue in the dialplan.

After extensively googling the issue, I've found everything (also bug
related), accept my answer. What am I missing here?

It's Asterisk 1.8 on a Debianbox.

Thanks!
Gertjan
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Re: [asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Bharat Lalcheta 
Hii,

Queue(testq,H) feature works once call connected with agent i.e. not
work during MOH.

Also once you disconnect call using H (*) option, it will not useful
to leave voicemail.

Instead you use, queue timeout option and ask caller to leave voice
mail if he wants else put back him to queue again.

Hope it helps you out.

Regards,

Bharat Lalcheta

On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda  wrote:
> Dear guru's
>
> Hopefully someone can shed some light in my issue. I have created a queue
> with a ringall strategy and all works fine. I want a caller to be able to
> exit the queue so they can leave a message. I've added the H option in queue
> command so callers can press * to exit. So far all well, on the cli there is
> a message the caller pressed * and the extensions stops ringing. But here's
> the thing: the caller stays in the queue and after a few seconds the
> extensions starts to ring again. I want the call to leave the queue and
> continue in the dialplan.
>
> After extensively googling the issue, I've found everything (also bug
> related), accept my answer. What am I missing here?
>
> It's Asterisk 1.8 on a Debianbox.
>
> Thanks!
> Gertjan
>
> --
> _
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>http://www.asterisk.org/hello
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Bharat Lalcheta

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Re: [asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Chris Bagnall 

On 4/3/13 12:27 pm, Gertjan Baarda wrote:

After extensively googling the issue, I've found everything (also bug
related), accept my answer. What am I missing here?


It sounds like the call is being caught by a retry cycle on the queue.

Try adding n to your queue command from your dialplan.
Also worth making sure you have retry=0 in your queue config.

Kind regards,

Chris
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Re: [asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Gertjan Baarda 
Ah.. thanks! That was the light I needed. When the caller is placed back in
the queue, I presume the caller remain it's position in the queue?

On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta wrote:

> Hii,
>
> Queue(testq,H) feature works once call connected with agent i.e. not
> work during MOH.
>
> Also once you disconnect call using H (*) option, it will not useful
> to leave voicemail.
>
> Instead you use, queue timeout option and ask caller to leave voice
> mail if he wants else put back him to queue again.
>
> Hope it helps you out.
>
> Regards,
>
> Bharat Lalcheta
>
> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda 
> wrote:
> > Dear guru's
> >
> > Hopefully someone can shed some light in my issue. I have created a queue
> > with a ringall strategy and all works fine. I want a caller to be able to
> > exit the queue so they can leave a message. I've added the H option in
> queue
> > command so callers can press * to exit. So far all well, on the cli
> there is
> > a message the caller pressed * and the extensions stops ringing. But
> here's
> > the thing: the caller stays in the queue and after a few seconds the
> > extensions starts to ring again. I want the call to leave the queue and
> > continue in the dialplan.
> >
> > After extensively googling the issue, I've found everything (also bug
> > related), accept my answer. What am I missing here?
> >
> > It's Asterisk 1.8 on a Debianbox.
> >
> > Thanks!
> > Gertjan
> >
> > --
> > _
> > -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> > New to Asterisk? Join us for a live introductory webinar every Thurs:
> >http://www.asterisk.org/hello
> >
> > asterisk-users mailing list
> > To UNSUBSCRIBE or update options visit:
> >http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
>
> --
> Bharat Lalcheta
>
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Re: [asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Gertjan Baarda 
That is correct, retry=15 and timeout=15 (for testingpurposes)

On Mon, Mar 4, 2013 at 1:51 PM, Chris Bagnall wrote:

> On 4/3/13 12:27 pm, Gertjan Baarda wrote:
>
>> After extensively googling the issue, I've found everything (also bug
>> related), accept my answer. What am I missing here?
>>
>
> It sounds like the call is being caught by a retry cycle on the queue.
>
> Try adding n to your queue command from your dialplan.
> Also worth making sure you have retry=0 in your queue config.
>
> Kind regards,
>
> Chris
> --
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Re: [asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Alex Kauffmann 

On 3/4/2013 6:27 AM, Gertjan Baarda wrote:

Dear guru's

Hopefully someone can shed some light in my issue. I have created a
queue with a ringall strategy and all works fine. I want a caller to be
able to exit the queue so they can leave a message. I've added the H
option in queue command so callers can press * to exit. So far all well,
on the cli there is a message the caller pressed * and the extensions
stops ringing. But here's the thing: the caller stays in the queue and
after a few seconds the extensions starts to ring again. I want the call
to leave the queue and continue in the dialplan.

After extensively googling the issue, I've found everything (also bug
related), accept my answer. What am I missing here?

It's Asterisk 1.8 on a Debianbox.

Thanks!
Gertjan


--


Look at context= in queues.conf.

Alex


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Re: [asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Bharat Lalcheta 
No its again place into queue so its start with new available position.

However, mostly all users remain in same position if he come again in
queue using below scenario.

Regards,

Bharat Lalcheta





On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda  wrote:
> Ah.. thanks! That was the light I needed. When the caller is placed back in
> the queue, I presume the caller remain it's position in the queue?
>
>
> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta 
> wrote:
>>
>> Hii,
>>
>> Queue(testq,H) feature works once call connected with agent i.e. not
>> work during MOH.
>>
>> Also once you disconnect call using H (*) option, it will not useful
>> to leave voicemail.
>>
>> Instead you use, queue timeout option and ask caller to leave voice
>> mail if he wants else put back him to queue again.
>>
>> Hope it helps you out.
>>
>> Regards,
>>
>> Bharat Lalcheta
>>
>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda 
>> wrote:
>> > Dear guru's
>> >
>> > Hopefully someone can shed some light in my issue. I have created a
>> > queue
>> > with a ringall strategy and all works fine. I want a caller to be able
>> > to
>> > exit the queue so they can leave a message. I've added the H option in
>> > queue
>> > command so callers can press * to exit. So far all well, on the cli
>> > there is
>> > a message the caller pressed * and the extensions stops ringing. But
>> > here's
>> > the thing: the caller stays in the queue and after a few seconds the
>> > extensions starts to ring again. I want the call to leave the queue and
>> > continue in the dialplan.
>> >
>> > After extensively googling the issue, I've found everything (also bug
>> > related), accept my answer. What am I missing here?
>> >
>> > It's Asterisk 1.8 on a Debianbox.
>> >
>> > Thanks!
>> > Gertjan
>> >
>> > --
>> > _
>> > -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>> > New to Asterisk? Join us for a live introductory webinar every Thurs:
>> >http://www.asterisk.org/hello
>> >
>> > asterisk-users mailing list
>> > To UNSUBSCRIBE or update options visit:
>> >http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>>
>>
>> --
>> Bharat Lalcheta
>>
>> --
>> _
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
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>
>
>
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Re: [asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Bharat Lalcheta 
yes,

context parameter in queue.conf is more likely option for you. It will
work during MOH too.


On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
 wrote:
> No its again place into queue so its start with new available position.
>
> However, mostly all users remain in same position if he come again in
> queue using below scenario.
>
> Regards,
>
> Bharat Lalcheta
>
>
>
>
>
> On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda  
> wrote:
>> Ah.. thanks! That was the light I needed. When the caller is placed back in
>> the queue, I presume the caller remain it's position in the queue?
>>
>>
>> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta 
>> wrote:
>>>
>>> Hii,
>>>
>>> Queue(testq,H) feature works once call connected with agent i.e. not
>>> work during MOH.
>>>
>>> Also once you disconnect call using H (*) option, it will not useful
>>> to leave voicemail.
>>>
>>> Instead you use, queue timeout option and ask caller to leave voice
>>> mail if he wants else put back him to queue again.
>>>
>>> Hope it helps you out.
>>>
>>> Regards,
>>>
>>> Bharat Lalcheta
>>>
>>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda 
>>> wrote:
>>> > Dear guru's
>>> >
>>> > Hopefully someone can shed some light in my issue. I have created a
>>> > queue
>>> > with a ringall strategy and all works fine. I want a caller to be able
>>> > to
>>> > exit the queue so they can leave a message. I've added the H option in
>>> > queue
>>> > command so callers can press * to exit. So far all well, on the cli
>>> > there is
>>> > a message the caller pressed * and the extensions stops ringing. But
>>> > here's
>>> > the thing: the caller stays in the queue and after a few seconds the
>>> > extensions starts to ring again. I want the call to leave the queue and
>>> > continue in the dialplan.
>>> >
>>> > After extensively googling the issue, I've found everything (also bug
>>> > related), accept my answer. What am I missing here?
>>> >
>>> > It's Asterisk 1.8 on a Debianbox.
>>> >
>>> > Thanks!
>>> > Gertjan
>>> >
>>> > --
>>> > _
>>> > -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>> > New to Asterisk? Join us for a live introductory webinar every Thurs:
>>> >http://www.asterisk.org/hello
>>> >
>>> > asterisk-users mailing list
>>> > To UNSUBSCRIBE or update options visit:
>>> >http://lists.digium.com/mailman/listinfo/asterisk-users
>>>
>>>
>>>
>>> --
>>> Bharat Lalcheta
>>>
>>> --
>>> _
>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>>>http://www.asterisk.org/hello
>>>
>>> asterisk-users mailing list
>>> To UNSUBSCRIBE or update options visit:
>>>http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>>
>>
>> --
>> _
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>>http://www.asterisk.org/hello
>>
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>> To UNSUBSCRIBE or update options visit:
>>http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
>
> --
> Bharat Lalcheta



-- 
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Re: [asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Gertjan Baarda 
ok, resumé: When I use the n option in the queue command I can let the
caller exit the queue and send the call to a IVR-ish context and ask if he
wants to leave a message. I can timeout this an then place the call back in
the queue. When I use this approach, what will the new position be of the
caller? Not back in line I hope?


On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta wrote:

> yes,
>
> context parameter in queue.conf is more likely option for you. It will
> work during MOH too.
>
>
> On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
>  wrote:
> > No its again place into queue so its start with new available position.
> >
> > However, mostly all users remain in same position if he come again in
> > queue using below scenario.
> >
> > Regards,
> >
> > Bharat Lalcheta
> >
> >
> >
> >
> >
> > On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda 
> wrote:
> >> Ah.. thanks! That was the light I needed. When the caller is placed
> back in
> >> the queue, I presume the caller remain it's position in the queue?
> >>
> >>
> >> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta <
> bharatlalch...@gmail.com>
> >> wrote:
> >>>
> >>> Hii,
> >>>
> >>> Queue(testq,H) feature works once call connected with agent i.e. not
> >>> work during MOH.
> >>>
> >>> Also once you disconnect call using H (*) option, it will not useful
> >>> to leave voicemail.
> >>>
> >>> Instead you use, queue timeout option and ask caller to leave voice
> >>> mail if he wants else put back him to queue again.
> >>>
> >>> Hope it helps you out.
> >>>
> >>> Regards,
> >>>
> >>> Bharat Lalcheta
> >>>
> >>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda <
> gertjan.baa...@gmail.com>
> >>> wrote:
> >>> > Dear guru's
> >>> >
> >>> > Hopefully someone can shed some light in my issue. I have created a
> >>> > queue
> >>> > with a ringall strategy and all works fine. I want a caller to be
> able
> >>> > to
> >>> > exit the queue so they can leave a message. I've added the H option
> in
> >>> > queue
> >>> > command so callers can press * to exit. So far all well, on the cli
> >>> > there is
> >>> > a message the caller pressed * and the extensions stops ringing. But
> >>> > here's
> >>> > the thing: the caller stays in the queue and after a few seconds the
> >>> > extensions starts to ring again. I want the call to leave the queue
> and
> >>> > continue in the dialplan.
> >>> >
> >>> > After extensively googling the issue, I've found everything (also bug
> >>> > related), accept my answer. What am I missing here?
> >>> >
> >>> > It's Asterisk 1.8 on a Debianbox.
> >>> >
> >>> > Thanks!
> >>> > Gertjan
> >>> >
> >>> > --
> >>> > _
> >>> > -- Bandwidth and Colocation Provided by http://www.api-digital.com--
> >>> > New to Asterisk? Join us for a live introductory webinar every Thurs:
> >>> >http://www.asterisk.org/hello
> >>> >
> >>> > asterisk-users mailing list
> >>> > To UNSUBSCRIBE or update options visit:
> >>> >http://lists.digium.com/mailman/listinfo/asterisk-users
> >>>
> >>>
> >>>
> >>> --
> >>> Bharat Lalcheta
> >>>
> >>> --
> >>> _
> >>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> >>> New to Asterisk? Join us for a live introductory webinar every Thurs:
> >>>http://www.asterisk.org/hello
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> >>
> >>
> >>
> >> --
> >> _
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> >>http://www.asterisk.org/hello
> >>
> >> asterisk-users mailing list
> >> To UNSUBSCRIBE or update options visit:
> >>http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> >
> >
> > --
> > Bharat Lalcheta
>
>
>
> --
> Bharat Lalcheta
>
> --
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Re: [asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Bharat Lalcheta 
yes, its start with new position in queue, not in his actual position
earlier he gets in the queue.

As i mentioned earlier, if you dont want to put user back in queue,
then use context parameter in you queues.conf file. On pressing any
digit caller redirects to that context where he can leave voicemail
and hangsup the call.

If you want to give option to user for select voicemail or come back
to queue, you can use time out option.

Regards,

Bharat Lalcheta


On Mon, Mar 4, 2013 at 6:57 PM, Gertjan Baarda  wrote:
> ok, resumé: When I use the n option in the queue command I can let the
> caller exit the queue and send the call to a IVR-ish context and ask if he
> wants to leave a message. I can timeout this an then place the call back in
> the queue. When I use this approach, what will the new position be of the
> caller? Not back in line I hope?
>
>
> On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta 
> wrote:
>>
>> yes,
>>
>> context parameter in queue.conf is more likely option for you. It will
>> work during MOH too.
>>
>>
>> On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
>>  wrote:
>> > No its again place into queue so its start with new available position.
>> >
>> > However, mostly all users remain in same position if he come again in
>> > queue using below scenario.
>> >
>> > Regards,
>> >
>> > Bharat Lalcheta
>> >
>> >
>> >
>> >
>> >
>> > On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda
>> >  wrote:
>> >> Ah.. thanks! That was the light I needed. When the caller is placed
>> >> back in
>> >> the queue, I presume the caller remain it's position in the queue?
>> >>
>> >>
>> >> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta
>> >> 
>> >> wrote:
>> >>>
>> >>> Hii,
>> >>>
>> >>> Queue(testq,H) feature works once call connected with agent i.e. not
>> >>> work during MOH.
>> >>>
>> >>> Also once you disconnect call using H (*) option, it will not useful
>> >>> to leave voicemail.
>> >>>
>> >>> Instead you use, queue timeout option and ask caller to leave voice
>> >>> mail if he wants else put back him to queue again.
>> >>>
>> >>> Hope it helps you out.
>> >>>
>> >>> Regards,
>> >>>
>> >>> Bharat Lalcheta
>> >>>
>> >>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda
>> >>> 
>> >>> wrote:
>> >>> > Dear guru's
>> >>> >
>> >>> > Hopefully someone can shed some light in my issue. I have created a
>> >>> > queue
>> >>> > with a ringall strategy and all works fine. I want a caller to be
>> >>> > able
>> >>> > to
>> >>> > exit the queue so they can leave a message. I've added the H option
>> >>> > in
>> >>> > queue
>> >>> > command so callers can press * to exit. So far all well, on the cli
>> >>> > there is
>> >>> > a message the caller pressed * and the extensions stops ringing. But
>> >>> > here's
>> >>> > the thing: the caller stays in the queue and after a few seconds the
>> >>> > extensions starts to ring again. I want the call to leave the queue
>> >>> > and
>> >>> > continue in the dialplan.
>> >>> >
>> >>> > After extensively googling the issue, I've found everything (also
>> >>> > bug
>> >>> > related), accept my answer. What am I missing here?
>> >>> >
>> >>> > It's Asterisk 1.8 on a Debianbox.
>> >>> >
>> >>> > Thanks!
>> >>> > Gertjan
>> >>> >
>> >>> > --
>> >>> >
>> >>> > _
>> >>> > -- Bandwidth and Colocation Provided by http://www.api-digital.com
>> >>> > --
>> >>> > New to Asterisk? Join us for a live introductory webinar every
>> >>> > Thurs:
>> >>> >http://www.asterisk.org/hello
>> >>> >
>> >>> > asterisk-users mailing list
>> >>> > To UNSUBSCRIBE or update options visit:
>> >>> >http://lists.digium.com/mailman/listinfo/asterisk-users
>> >>>
>> >>>
>> >>>
>> >>> --
>> >>> Bharat Lalcheta
>> >>>
>> >>> --
>> >>> _
>> >>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>> >>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>> >>>http://www.asterisk.org/hello
>> >>>
>> >>> asterisk-users mailing list
>> >>> To UNSUBSCRIBE or update options visit:
>> >>>http://lists.digium.com/mailman/listinfo/asterisk-users
>> >>
>> >>
>> >>
>> >> --
>> >> _
>> >> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>> >> New to Asterisk? Join us for a live introductory webinar every Thurs:
>> >>http://www.asterisk.org/hello
>> >>
>> >> asterisk-users mailing list
>> >> To UNSUBSCRIBE or update options visit:
>> >>http://lists.digium.com/mailman/listinfo/asterisk-users
>> >
>> >
>> >
>> > --
>> > Bharat Lalcheta
>>
>>
>>
>> --
>> Bharat Lalcheta
>>
>> --
>> _
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>>http://www.

Re: [asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Alex Kauffmann 

On 3/4/2013 7:27 AM, Gertjan Baarda wrote:

ok, resumé: When I use the n option in the queue command I can let the
caller exit the queue and send the call to a IVR-ish context and ask if
he wants to leave a message. I can timeout this an then place the call
back in the queue. When I use this approach, what will the new position
be of the caller? Not back in line I hope?


On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta
mailto:bharatlalch...@gmail.com>> wrote:

yes,

context parameter in queue.conf is more likely option for you. It will
work during MOH too.


On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
mailto:bharatlalch...@gmail.com>> wrote:
 > No its again place into queue so its start with new available
position.
 >
 > However, mostly all users remain in same position if he come again in
 > queue using below scenario.
 >
 > Regards,
 >
 > Bharat Lalcheta
 >
 >
 >
 >
 >
 > On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda
mailto:gertjan.baa...@gmail.com>> wrote:
 >> Ah.. thanks! That was the light I needed. When the caller is
placed back in
 >> the queue, I presume the caller remain it's position in the queue?
 >>
 >>
 >> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta
mailto:bharatlalch...@gmail.com>>
 >> wrote:
 >>>
 >>> Hii,
 >>>
 >>> Queue(testq,H) feature works once call connected with agent
i.e. not
 >>> work during MOH.
 >>>
 >>> Also once you disconnect call using H (*) option, it will not
useful
 >>> to leave voicemail.
 >>>
 >>> Instead you use, queue timeout option and ask caller to leave voice
 >>> mail if he wants else put back him to queue again.
 >>>
 >>> Hope it helps you out.
 >>>
 >>> Regards,
 >>>
 >>> Bharat Lalcheta
 >>>
 >>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda
mailto:gertjan.baa...@gmail.com>>
 >>> wrote:
 >>> > Dear guru's
 >>> >
 >>> > Hopefully someone can shed some light in my issue. I have
created a
 >>> > queue
 >>> > with a ringall strategy and all works fine. I want a caller
to be able
 >>> > to
 >>> > exit the queue so they can leave a message. I've added the H
option in
 >>> > queue
 >>> > command so callers can press * to exit. So far all well, on
the cli
 >>> > there is
 >>> > a message the caller pressed * and the extensions stops
ringing. But
 >>> > here's
 >>> > the thing: the caller stays in the queue and after a few
seconds the
 >>> > extensions starts to ring again. I want the call to leave the
queue and
 >>> > continue in the dialplan.
 >>> >
 >>> > After extensively googling the issue, I've found everything
(also bug
 >>> > related), accept my answer. What am I missing here?
 >>> >
 >>> > It's Asterisk 1.8 on a Debianbox.
 >>> >
 >>> > Thanks!
 >>> > Gertjan
 >>> >
 >>> > --
 >>> >
_
 >>> > -- Bandwidth and Colocation Provided by
http://www.api-digital.com --
 >>> > New to Asterisk? Join us for a live introductory webinar
every Thurs:
 >>> > http://www.asterisk.org/hello
 >>> >
 >>> > asterisk-users mailing list
 >>> > To UNSUBSCRIBE or update options visit:
 >>> > http://lists.digium.com/mailman/listinfo/asterisk-users
 >>>
 >>>
 >>>
 >>> --
 >>> Bharat Lalcheta
 >>>
 >>> --
 >>>
_
 >>> -- Bandwidth and Colocation Provided by
http://www.api-digital.com --
 >>> New to Asterisk? Join us for a live introductory webinar every
Thurs:
 >>> http://www.asterisk.org/hello
 >>>
 >>> asterisk-users mailing list
 >>> To UNSUBSCRIBE or update options visit:
 >>> http://lists.digium.com/mailman/listinfo/asterisk-users
 >>
 >>
 >>
 >> --
 >>
_
 >> -- Bandwidth and Colocation Provided by
http://www.api-digital.com --
 >> New to Asterisk? Join us for a live introductory webinar every
Thurs:
 >> http://www.asterisk.org/hello
 >>
 >> asterisk-users mailing list
 >> To UNSUBSCRIBE or update options visit:
 >> http://lists.digium.com/mailman/listinfo/asterisk-users
 >
 >
 >
 > --
 > Bharat Lalcheta



--
Bharat Lalcheta

Why not set context=  and use periodic announcement to say 
"You may press * at any time to leave us a message".  You can also  play 
the message before entering the queue (only once and caller may forget 
what key to press).  This way the caller looses their position in the 
queue only if they choose to leave a message.


Alex




--
_
-- Bandwidth and

Re: [asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Gertjan Baarda 
This will only work with the n option in the queue command and retry=0 in
queue.conf. Is it not?

On Mon, Mar 4, 2013 at 2:55 PM, Alex Kauffmann wrote:

> On 3/4/2013 7:27 AM, Gertjan Baarda wrote:
>
>> ok, resumé: When I use the n option in the queue command I can let the
>> caller exit the queue and send the call to a IVR-ish context and ask if
>> he wants to leave a message. I can timeout this an then place the call
>> back in the queue. When I use this approach, what will the new position
>> be of the caller? Not back in line I hope?
>>
>>
>> On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta
>> > >
>> wrote:
>>
>> yes,
>>
>> context parameter in queue.conf is more likely option for you. It will
>> work during MOH too.
>>
>>
>> On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
>> > >
>> wrote:
>>  > No its again place into queue so its start with new available
>> position.
>>  >
>>  > However, mostly all users remain in same position if he come again
>> in
>>  > queue using below scenario.
>>  >
>>  > Regards,
>>  >
>>  > Bharat Lalcheta
>>  >
>>  >
>>  >
>>  >
>>  >
>>  > On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda
>> > >
>> wrote:
>>  >> Ah.. thanks! That was the light I needed. When the caller is
>> placed back in
>>  >> the queue, I presume the caller remain it's position in the queue?
>>  >>
>>  >>
>>  >> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta
>> > > >>
>>
>>  >> wrote:
>>  >>>
>>  >>> Hii,
>>  >>>
>>  >>> Queue(testq,H) feature works once call connected with agent
>> i.e. not
>>  >>> work during MOH.
>>  >>>
>>  >>> Also once you disconnect call using H (*) option, it will not
>> useful
>>  >>> to leave voicemail.
>>  >>>
>>  >>> Instead you use, queue timeout option and ask caller to leave
>> voice
>>  >>> mail if he wants else put back him to queue again.
>>  >>>
>>  >>> Hope it helps you out.
>>  >>>
>>  >>> Regards,
>>  >>>
>>  >>> Bharat Lalcheta
>>  >>>
>>  >>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda
>> > > >>
>>
>>  >>> wrote:
>>  >>> > Dear guru's
>>  >>> >
>>  >>> > Hopefully someone can shed some light in my issue. I have
>> created a
>>  >>> > queue
>>  >>> > with a ringall strategy and all works fine. I want a caller
>> to be able
>>  >>> > to
>>  >>> > exit the queue so they can leave a message. I've added the H
>> option in
>>  >>> > queue
>>  >>> > command so callers can press * to exit. So far all well, on
>> the cli
>>  >>> > there is
>>  >>> > a message the caller pressed * and the extensions stops
>> ringing. But
>>  >>> > here's
>>  >>> > the thing: the caller stays in the queue and after a few
>> seconds the
>>  >>> > extensions starts to ring again. I want the call to leave the
>> queue and
>>  >>> > continue in the dialplan.
>>  >>> >
>>  >>> > After extensively googling the issue, I've found everything
>> (also bug
>>  >>> > related), accept my answer. What am I missing here?
>>  >>> >
>>  >>> > It's Asterisk 1.8 on a Debianbox.
>>  >>> >
>>  >>> > Thanks!
>>  >>> > Gertjan
>>  >>> >
>>  >>> > --
>>  >>> >
>> __**__**
>> _
>>  >>> > -- Bandwidth and Colocation Provided by
>> http://www.api-digital.com --
>>  >>> > New to Asterisk? Join us for a live introductory webinar
>> every Thurs:
>>  >>> > http://www.asterisk.org/hello
>>  >>> >
>>  >>> > asterisk-users mailing list
>>  >>> > To UNSUBSCRIBE or update options visit:
>>  >>> > 
>> http://lists.digium.com/**mailman/listinfo/asterisk-**users
>>  >>>
>>  >>>
>>  >>>
>>  >>> --
>>  >>> Bharat Lalcheta
>>  >>>
>>  >>> --
>>  >>>
>> __**__**
>> _
>>  >>> -- Bandwidth and Colocation Provided by
>> http://www.api-digital.com --
>>  >>> New to Asterisk? Join us for a live introductory webinar every
>> Thurs:
>>  >>> http://www.asterisk.org/hello
>>  >>>
>>  >>> asterisk-users mailing list
>>  >>> To UNSUBSCRIBE or update options visit:
>>  >>> 
>> http://lists.digium.com/**mailman/listinfo/asterisk-**users
>>  >>
>>  >>
>>  >>
>>  >> --
>>  >>
>> __**__**
>> _
>>  >> -- Bandwidth and Colocation Provided by
>> http://www.api-digital.com --
>>  >> New to Aster

Re: [asterisk-users] Exiting the queue doesn't work

2013-03-04 Thread Alex Kauffmann 

On 3/4/2013 8:00 AM, Gertjan Baarda wrote:

This will only work with the n option in the queue command and retry=0
in queue.conf. Is it not?

On Mon, Mar 4, 2013 at 2:55 PM, Alex Kauffmann mailto:akauf...@prodigy.net.mx>> wrote:

On 3/4/2013 7:27 AM, Gertjan Baarda wrote:

ok, resumé: When I use the n option in the queue command I can
let the
caller exit the queue and send the call to a IVR-ish context and
ask if
he wants to leave a message. I can timeout this an then place
the call
back in the queue. When I use this approach, what will the new
position
be of the caller? Not back in line I hope?


On Mon, Mar 4, 2013 at 2:12 PM, Bharat Lalcheta
mailto:bharatlalch...@gmail.com>
>> wrote:

 yes,

 context parameter in queue.conf is more likely option for
you. It will
 work during MOH too.


 On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
 mailto:bharatlalch...@gmail.com>
>> wrote:
  > No its again place into queue so its start with new
available
 position.
  >
  > However, mostly all users remain in same position if he
come again in
  > queue using below scenario.
  >
  > Regards,
  >
  > Bharat Lalcheta
  >
  >
  >
  >
  >
  > On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda
 mailto:gertjan.baa...@gmail.com>
>> wrote:
  >> Ah.. thanks! That was the light I needed. When the
caller is
 placed back in
  >> the queue, I presume the caller remain it's position in
the queue?
  >>
  >>
  >> On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta
 mailto:bharatlalch...@gmail.com>
>>

  >> wrote:
  >>>
  >>> Hii,
  >>>
  >>> Queue(testq,H) feature works once call connected with
agent
 i.e. not
  >>> work during MOH.
  >>>
  >>> Also once you disconnect call using H (*) option, it
will not
 useful
  >>> to leave voicemail.
  >>>
  >>> Instead you use, queue timeout option and ask caller
to leave voice
  >>> mail if he wants else put back him to queue again.
  >>>
  >>> Hope it helps you out.
  >>>
  >>> Regards,
  >>>
  >>> Bharat Lalcheta
  >>>
  >>> On Mon, Mar 4, 2013 at 5:57 PM, Gertjan Baarda
 mailto:gertjan.baa...@gmail.com>
>>

  >>> wrote:
  >>> > Dear guru's
  >>> >
  >>> > Hopefully someone can shed some light in my issue. I
have
 created a
  >>> > queue
  >>> > with a ringall strategy and all works fine. I want a
caller
 to be able
  >>> > to
  >>> > exit the queue so they can leave a message. I've
added the H
 option in
  >>> > queue
  >>> > command so callers can press * to exit. So far all
well, on
 the cli
  >>> > there is
  >>> > a message the caller pressed * and the extensions stops
 ringing. But
  >>> > here's
  >>> > the thing: the caller stays in the queue and after a few
 seconds the
  >>> > extensions starts to ring again. I want the call to
leave the
 queue and
  >>> > continue in the dialplan.
  >>> >
  >>> > After extensively googling the issue, I've found
everything
 (also bug
  >>> > related), accept my answer. What am I missing here?
  >>> >
  >>> > It's Asterisk 1.8 on a Debianbox.
  >>> >
  >>> > Thanks!
  >>> > Gertjan
  >>> >
  >>> > --
  >>> >


_
  >>> > -- Bandwidth and Colocation Provided by
http://www.api-digital.com --
  >>> > New to Asterisk? Join us for a live introductory webinar
 every Thurs:
  >>> > http://www.asterisk.org/h

[asterisk-users] Asterisk 11 - How to trim the number of modules to minimum ?

2013-03-04 Thread Olivier 
Hi,

I've got a brand new Asterisk 11 setup for which I would like to keep the
number of loaded modules to a minimum.
My goal is to this setup in a pure SIP environment, for switching incoming
calls to outgoing tSIP trunks.

When I leave autoload=yes in /etc/asterisk/modules.conf, I can handle an
incoming SIP call with a Playback app.
When I leave autoload=no in /etc/asterisk/modules.conf, it fails with with
messages I'm not familiar with.

My question:
with autoload=no, which (efficient) method shall I use to trim the number
of modules to a minimum ?


Here is my modules.conf :

[modules]
autoload=yes

load => pbx_config.so
load => pbx_spool.so

load => chan_local.so
load => chan_iax2.so
load => chan_sip.so

load => app_authenticate.so
load => app_cdr.so
load => app_dial.so
load => app_dumpchan.so
load => app_echo.so
load => app_exec.so
load => app_hangup.so
load => app_macro.so
load => app_originate.so
load => app_playback.so
load => app_playtones.so
load => app_record.so
load => app_userevent.so

load => codec_adpcm.so
load => codec_alaw.so
load => codec_a_mu.sothe number of modules to minimum ?
load => codec_g722.so
load => codec_g726.so
load => codec_gsm.so
load => codec_lpc10.so
load => codec_ulaw.so

load => format_gsm.so
load => format_pcm.so
load => format_wav.so
load => format_wav_gsm.so

load => res_agi.so
load => res_clioriginate.so
load => res_fax.so
load => res_musiconhold.so
load => res_timing_timerfd.so

load => func_callerid.so
load => func_cdr.so
load => func_channel.so
load => func_cut.so
load => func_math.so
load => func_rand.so
load => func_strings.so
load => func_global.so

load => cdr_csv.so


Regards
--
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Re: [asterisk-users] Asterisk 11 - How to trim the number of modules to minimum ?

2013-03-04 Thread Gertjan Baarda 
Can you post the message when it fails?

On Mon, Mar 4, 2013 at 4:37 PM, Olivier  wrote:

> Hi,
>
> I've got a brand new Asterisk 11 setup for which I would like to keep the
> number of loaded modules to a minimum.
> My goal is to this setup in a pure SIP environment, for switching incoming
> calls to outgoing tSIP trunks.
>
> When I leave autoload=yes in /etc/asterisk/modules.conf, I can handle an
> incoming SIP call with a Playback app.
> When I leave autoload=no in /etc/asterisk/modules.conf, it fails with with
> messages I'm not familiar with.
>
> My question:
> with autoload=no, which (efficient) method shall I use to trim the number
> of modules to a minimum ?
>
>
> Here is my modules.conf :
>
> [modules]
> autoload=yes
>
> load => pbx_config.so
> load => pbx_spool.so
>
> load => chan_local.so
> load => chan_iax2.so
> load => chan_sip.so
>
> load => app_authenticate.so
> load => app_cdr.so
> load => app_dial.so
> load => app_dumpchan.so
> load => app_echo.so
> load => app_exec.so
> load => app_hangup.so
> load => app_macro.so
> load => app_originate.so
> load => app_playback.so
> load => app_playtones.so
> load => app_record.so
> load => app_userevent.so
>
> load => codec_adpcm.so
> load => codec_alaw.so
> load => codec_a_mu.sothe number of modules to minimum ?
> load => codec_g722.so
> load => codec_g726.so
> load => codec_gsm.so
> load => codec_lpc10.so
> load => codec_ulaw.so
>
> load => format_gsm.so
> load => format_pcm.so
> load => format_wav.so
> load => format_wav_gsm.so
>
> load => res_agi.so
> load => res_clioriginate.so
> load => res_fax.so
> load => res_musiconhold.so
> load => res_timing_timerfd.so
>
> load => func_callerid.so
> load => func_cdr.so
> load => func_channel.so
> load => func_cut.so
> load => func_math.so
> load => func_rand.so
> load => func_strings.so
> load => func_global.so
>
> load => cdr_csv.so
>
>
> Regards
>
> --
> _
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>http://lists.digium.com/mailman/listinfo/asterisk-users
>
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Re: [asterisk-users] Asterisk 11 - How to trim the number of modules to minimum ?

2013-03-04 Thread Eric Wieling 
Unless you need every byte of memory available, the easiest thing to is have 
autoload enabled and specifically noload => the modules you know you don't need.

-Original Message-
From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Olivier
Sent: Monday, March 04, 2013 10:37 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Asterisk 11 - How to trim the number of modules to 
minimum ?

Hi,

I've got a brand new Asterisk 11 setup for which I would like to keep the 
number of loaded modules to a minimum.
My goal is to this setup in a pure SIP environment, for switching incoming 
calls to outgoing tSIP trunks.

When I leave autoload=yes in /etc/asterisk/modules.conf, I can handle an 
incoming SIP call with a Playback app.
When I leave autoload=no in /etc/asterisk/modules.conf, it fails with with 
messages I'm not familiar with.

My question:
with autoload=no, which (efficient) method shall I use to trim the number of 
modules to a minimum ?


Here is my modules.conf :

[modules]
autoload=yes

load => pbx_config.so
load => pbx_spool.so

load => chan_local.so
load => chan_iax2.so
load => chan_sip.so

load => app_authenticate.so
load => app_cdr.so
load => app_dial.so
load => app_dumpchan.so
load => app_echo.so
load => app_exec.so
load => app_hangup.so
load => app_macro.so
load => app_originate.so
load => app_playback.so
load => app_playtones.so
load => app_record.so
load => app_userevent.so

load => codec_adpcm.so
load => codec_alaw.so
load => codec_a_mu.sothe number of modules to minimum ?
load => codec_g722.so
load => codec_g726.so
load => codec_gsm.so
load => codec_lpc10.so
load => codec_ulaw.so

load => format_gsm.so 
load => format_pcm.so
load => format_wav.so
load => format_wav_gsm.so

load => res_agi.so
load => res_clioriginate.so
load => res_fax.so
load => res_musiconhold.so
load => res_timing_timerfd.so

load => func_callerid.so
load => func_cdr.so
load => func_channel.so
load => func_cut.so
load => func_math.so
load => func_rand.so
load => func_strings.so
load => func_global.so

load => cdr_csv.so


Regards


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[asterisk-users] red alarm on span - do channels in the group automatically get skipped over?

2013-03-04 Thread Hose 
Hello,

If I put two spans' worth of channels, say 1-23 from span 1 and 25-47 in
span 2, in one group, but only span 2 was showing OK and the other was
down / showing a RED alarm, would asterisk automatically skip over
trying to use channels 1-23 when doing outbound calls? e.g.,
dial(dahdi/g1/(number) would just jump to channel 25? 

Testing seems to bear this out, but I'm not positive about it.

hose

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Re: [asterisk-users] red alarm on span - do channels in the group automatically get skipped over?

2013-03-04 Thread Tzafrir Cohen 
On Tue, Mar 05, 2013 at 12:31:09AM -0600, Hose wrote:
> Hello,
> 
> If I put two spans' worth of channels, say 1-23 from span 1 and 25-47 in
> span 2, in one group, but only span 2 was showing OK and the other was
> down / showing a RED alarm, would asterisk automatically skip over
> trying to use channels 1-23 when doing outbound calls? e.g.,
> dial(dahdi/g1/(number) would just jump to channel 25? 

Yes.

-- 
   Tzafrir Cohen
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+972-50-7952406   mailto:tzafrir.co...@xorcom.com
http://www.xorcom.com  iax:gu...@local.xorcom.com/tzafrir

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Re: [asterisk-users] red alarm on span - do channels in the group automatically get skipped over?

2013-03-04 Thread Yves A. 

hi,

yes, this is the way, asterisk / the channeldriver handles it.
you can simulate the failure of one span by just pulling out the cable 
and see what happens..

on top, you can influence the order, the channels are used by using
dahdi/g1 or dahdi/G1...
regards,
yves

Am 05.03.2013 07:31, schrieb Hose:

Hello,

If I put two spans' worth of channels, say 1-23 from span 1 and 25-47 in
span 2, in one group, but only span 2 was showing OK and the other was
down / showing a RED alarm, would asterisk automatically skip over
trying to use channels 1-23 when doing outbound calls? e.g.,
dial(dahdi/g1/(number) would just jump to channel 25?

Testing seems to bear this out, but I'm not positive about it.

hose

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