[Asterisk-Users] callers who don't press any keys
I've noticed that some callers listen to our main menu and don't press any keys. I have it set up to restart the menu a few times and eventually hang up. I'm wondering if these are wrong numbers (in that case, why don't they hang up) or they really want to speak to someone here but don't understand the menu (what's so hard about for the operator, press zero?). They couldn't still have rotary phones (or phones set to pulse dial), could they? I've been thinking of changing the menu so that if they don't press any keys, the eventually get the operator. Does anyone have any experience with this? -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. MailScanner thanks transtec Computers for their support. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] callers who don't press any keys
Warren Burstein wrote: I've noticed that some callers listen to our main menu and don't press any keys. I have it set up to restart the menu a few times and eventually hang up. I'm wondering if these are wrong numbers (in that case, why don't they hang up) or they really want to speak to someone here but don't understand the menu (what's so hard about for the operator, press zero?). They couldn't still have rotary phones (or phones set to pulse dial), could they? I've been thinking of changing the menu so that if they don't press any keys, the eventually get the operator. Does anyone have any experience with this? Yeah. I get the same thing. Not very often, but concerning none the less. I guess the best bet would be to send all of these people to a particular extension. I.E. if you have zap extensions, you could do a dial with r3 or r4 to change the ringing tone. That way you would know that they came to you because they didn't enter a number, and you could interrogate them as to what/how/why etc... -- Cheers, Matt Riddell ___ http://www.sineapps.com/news.php (Daily Asterisk News - html) http://www.sineapps.com/rssfeed.php (Daily Asterisk News - rss) ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] callers who don't press any keys
On Mon, 2005-01-17 at 19:32 -0500, Warren Burstein wrote: I've noticed that some callers listen to our main menu and don't press any keys. I have it set up to restart the menu a few times and eventually hang up. I'm wondering if these are wrong numbers (in that case, why don't they hang up) or they really want to speak to someone here but don't understand the menu (what's so hard about for the operator, press zero?). They couldn't still have rotary phones (or phones set to pulse dial), could they? I've been thinking of changing the menu so that if they don't press any keys, the eventually get the operator. Does anyone have any experience with this? Not specifically, though typically, the usual handling of this is to transfer to an operator if they do nothing You may want to modify your current hangup behaviour. You may not have disconnect notification, or detection working, and so the end user may have hung up, but your end doesn't realise, so it cycles through the menu before hanging up (if you change to transfer to an operator, then the operator should tell you they are getting lots of calls with some tone?? Some people don't actually bother listening to all the crap, and just wait for someone to answer... The number of people that ignore the announcement of our company name, etc, and still think they are talking to a different company... it surprises me Personally, it depends on how important the person contacting you is. If it is a home phone, then don't worry, it is probably a tele-marketer or something. If it is a problem, your mum/girlfriend/wife will tell you sooner or later that you kept hanging up on her... If it is a business, I'd strongly suggest changing to a default of 'send to an operator' and let a human decide whether to hangup or not. Just my 0.02c Regards, Adam -- -- Adam Goryachev Website Managers Ph: +61 2 8304 [EMAIL PROTECTED] Fax: +61 2 9345 4396www.websitemanagers.com.au ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] callers who don't press any keys
Warren Burstein wrote: I've noticed that some callers listen to our main menu and don't press any keys. I have it set up to restart the menu a few times and eventually hang up. I'm wondering if these are wrong numbers (in that case, why don't they hang up) or they really want to speak to someone here but don't understand the menu (what's so hard about for the operator, press zero?). They couldn't still have rotary phones (or phones set to pulse dial), could they? I've been thinking of changing the menu so that if they don't press any keys, the eventually get the operator. Does anyone have any experience with this? For me most of the times its due to the TDM400P not being able to recognize the caller had hung up (although sometimes it does, which is puzzling). What I normally do is have a global attempt counter, and increment it everytime the caller ends up in the t extension. Once it reaches a specified maxattempt value, decided via a GotoIf statement in the t extension, you just hang up the caller. Flynn ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] callers who don't press any keys
Warren Burstein wrote: I've noticed that some callers listen to our main menu and don't press any keys. snip Remember Rotary Phones? They are still in use in some homes/areas John M ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
