[asterisk-users] Queue log analyser / report
Hi, ANyone knows of a fully GPL/OpenSource queue report/analyser project ? Asterisk-stat uses Postgres and that's a no go for us + it's not open QueueMetrics is not Open at all. Any suggestion welcome. Andre ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Queue Log Analyser Build into IPS 0.123
IPSwitchBoard Version 0.123 - 17 July 2005 * Queue Analysis has been added to IPSwitchBoard. In order to properly manage ACD queues, it is important to be able to keep track of details of call setups and teardowns in much greater detail than traditional call detail records provide. In order to support this, extensive and detailed tracing of every queued call is stored in the queue log, located (by default) in /var/log/asterisk/queue_log. A Queue Log Analyser has now been build into IPSwitchBoard. Start IPSwitchBoard and the log file is retrieved automatically from Asterisk and there's a lot of reports you can enjoy: 1. Answered/unanswered Calls by Date, Hour or Weekday 2. Service Level by Date, Hour or Weekday 3. Agent calls - who received all those calls 4. Unanswered call - detail report with caller ID If you need any other reports, please drop me an e-mail on [EMAIL PROTECTED] FREE Download: http://ipswitchboard.thorben.dk ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Queue Log Analyser Build into IPS
IPSwitchBoard Version 0.123 - 17 July 2005 * Queue Analysis has been added to IPSwitchBoard. In order to properly manage ACD queues, it is important to be able to keep track of details of call setups and teardowns in much greater detail than traditional call detail records provide. In order to support this, extensive and detailed tracing of every queued call is stored in the queue log, located (by default) in /var/log/asterisk/queue_log. A Queue Log Analyser has now been build into IPSwitchBoard. Start IPSwitchBoard and the log file is retrieved automatically from Asterisk and there's a lot of reports you can enjoy: 1. Answered/unanswered Calls by Date, Hour or Weekday 2. Service Level by Date, Hour or Weekday 3. Agent calls - who received all those calls 4. Unanswered call - detail report with caller ID If you need any other reports, please drop me an e-mail on [EMAIL PROTECTED] FREE Download: http://ipswitchboard.thorben.dk ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] queue log analyser?
any chance of seeing some code soon? On Jan 20, 2005, at 12:17, Ben Merrills wrote: I've not released the source yet, I asked last week on the mailing list for people to send me over some example queue_logs, because so far I've only been able to test the software against my own. I have however made a lot of changes to it since last I posted about it. Template engine has been improved Allows for recursion of a directory of templates Allows for different output directories (so you can do a daily, weekly and monthly all from the same set of templates say) And quite a few other bits As soon as I get some sample data that people don't mind the results being posted for then I can show it off a bit more. Hope to get some sample data soon, Cheers, Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of João Amaro Sent: 20 January 2005 11:08 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] queue log analyser? -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Ben Merrills wrote: | There's a few (open source/free) ones in development. I myself am | developing one of them. | | Ben | Hi. Why not join all the project in just one ? Actually which queue log analyzers projects are beeing developed ? Check the mail from Ben Merrills sent to the list 14-10-2004 15:10. I don't know if he releases the source code, but, from the screenshots it seems to be a good one. Jo?o Amaro - -- Begin Mail | I've been doing some work on a queue log analyser for a while now, | getting the basics in place, an example of which you can find at | the URL below. However, just wondering what information people | think is most useful in a log analyser? | | At present it includes the following features: | | # Time periods - specify a period of days from the log which you | want to generate statistics for (e.g. only the last 14 days) # | Templating - allows the stats to be inserted into any html/text | template using specific tags to insert stats. This means you could | create a number of templates and execute the analyser against them | to give different information on different pages (quite flexible). | # Specify start and end dates - similar to the first feature, | except you can specify a tight period from your log, not just the | last x number of days # Channels/Agents to names - simple text file | allows you to specify a name, agent number and a channel - e.g. | Ben, Agent/1, Sip/ben. This is then used in the output # instead | of raw data # JPG graphs - includes a custom class to generate line | graphs of information (e.g. hourly call volumes etc) | | What I want to know though is, what output people would like. At | the moment there is an overview of all queues, which includes: | | Total Calls, total connected calls, total abandoned calls, calls | abandoned within x seconds, calls exited with key press, Average | hold time, max hold time, average talk time | | Agent overview includes: Calls taken, Average talk time | | Graph of call volume per hour of the day Graph of call volume per | day (over the period specified) | | Runs under windows (.NET or mono required) or any other OS that | support .NET/mono (Linux, Mac, BSD etc) | | http://muad.xdev.net/Projects/qig/sample.html | | | Not really done anything like this before, so as much input as | possible would be appreciated. | | Cheers, | | Ben -BEGIN PGP SIGNATURE- Version: GnuPG v1.2.4 (GNU/Linux) iD8DBQFB75EfJUm/Bor63CERAv/UAKCwiYZ96RLqX0m7Ks9eL1f7iG4IDQCcCWvK gafg+vLAgQpjl75Hp5y8tug= =PwR8 -END PGP SIGNATURE- ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] queue log analyser?
I've not released the source yet, I asked last week on the mailing list for people to send me over some example queue_logs, because so far I've only been able to test the software against my own. I have however made a lot of changes to it since last I posted about it. How is the progress on this? Could I have a look, please? roy ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] queue log analyser?
hi could I have a look at this? I really need it, urgently, so please.. roy On Jan 20, 2005, at 12:17, Ben Merrills wrote: I've not released the source yet, I asked last week on the mailing list for people to send me over some example queue_logs, because so far I've only been able to test the software against my own. I have however made a lot of changes to it since last I posted about it. Template engine has been improved Allows for recursion of a directory of templates Allows for different output directories (so you can do a daily, weekly and monthly all from the same set of templates say) And quite a few other bits As soon as I get some sample data that people don't mind the results being posted for then I can show it off a bit more. Hope to get some sample data soon, Cheers, Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of João Amaro Sent: 20 January 2005 11:08 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] queue log analyser? -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Ben Merrills wrote: | There's a few (open source/free) ones in development. I myself am | developing one of them. | | Ben | Hi. Why not join all the project in just one ? Actually which queue log analyzers projects are beeing developed ? Check the mail from Ben Merrills sent to the list 14-10-2004 15:10. I don't know if he releases the source code, but, from the screenshots it seems to be a good one. Jo?o Amaro - -- Begin Mail | I've been doing some work on a queue log analyser for a while now, | getting the basics in place, an example of which you can find at | the URL below. However, just wondering what information people | think is most useful in a log analyser? | | At present it includes the following features: | | # Time periods - specify a period of days from the log which you | want to generate statistics for (e.g. only the last 14 days) # | Templating - allows the stats to be inserted into any html/text | template using specific tags to insert stats. This means you could | create a number of templates and execute the analyser against them | to give different information on different pages (quite flexible). | # Specify start and end dates - similar to the first feature, | except you can specify a tight period from your log, not just the | last x number of days # Channels/Agents to names - simple text file | allows you to specify a name, agent number and a channel - e.g. | Ben, Agent/1, Sip/ben. This is then used in the output # instead | of raw data # JPG graphs - includes a custom class to generate line | graphs of information (e.g. hourly call volumes etc) | | What I want to know though is, what output people would like. At | the moment there is an overview of all queues, which includes: | | Total Calls, total connected calls, total abandoned calls, calls | abandoned within x seconds, calls exited with key press, Average | hold time, max hold time, average talk time | | Agent overview includes: Calls taken, Average talk time | | Graph of call volume per hour of the day Graph of call volume per | day (over the period specified) | | Runs under windows (.NET or mono required) or any other OS that | support .NET/mono (Linux, Mac, BSD etc) | | http://muad.xdev.net/Projects/qig/sample.html | | | Not really done anything like this before, so as much input as | possible would be appreciated. | | Cheers, | | Ben -BEGIN PGP SIGNATURE- Version: GnuPG v1.2.4 (GNU/Linux) iD8DBQFB75EfJUm/Bor63CERAv/UAKCwiYZ96RLqX0m7Ks9eL1f7iG4IDQCcCWvK gafg+vLAgQpjl75Hp5y8tug= =PwR8 -END PGP SIGNATURE- ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] queue log analyser?
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Ben Merrills wrote: | There's a few (open source/free) ones in development. I myself am | developing one of them. | | Ben | Hi. Why not join all the project in just one ? Actually which queue log analyzers projects are beeing developed ? Check the mail from Ben Merrills sent to the list 14-10-2004 15:10. I don't know if he releases the source code, but, from the screenshots it seems to be a good one. Jo?o Amaro - -- Begin Mail | I've been doing some work on a queue log analyser for a while now, | getting the basics in place, an example of which you can find at | the URL below. However, just wondering what information people | think is most useful in a log analyser? | | At present it includes the following features: | | # Time periods - specify a period of days from the log which you | want to generate statistics for (e.g. only the last 14 days) # | Templating - allows the stats to be inserted into any html/text | template using specific tags to insert stats. This means you could | create a number of templates and execute the analyser against them | to give different information on different pages (quite flexible). | # Specify start and end dates - similar to the first feature, | except you can specify a tight period from your log, not just the | last x number of days # Channels/Agents to names - simple text file | allows you to specify a name, agent number and a channel - e.g. | Ben, Agent/1, Sip/ben. This is then used in the output # instead | of raw data # JPG graphs - includes a custom class to generate line | graphs of information (e.g. hourly call volumes etc) | | What I want to know though is, what output people would like. At | the moment there is an overview of all queues, which includes: | | Total Calls, total connected calls, total abandoned calls, calls | abandoned within x seconds, calls exited with key press, Average | hold time, max hold time, average talk time | | Agent overview includes: Calls taken, Average talk time | | Graph of call volume per hour of the day Graph of call volume per | day (over the period specified) | | Runs under windows (.NET or mono required) or any other OS that | support .NET/mono (Linux, Mac, BSD etc) | | http://muad.xdev.net/Projects/qig/sample.html | | | Not really done anything like this before, so as much input as | possible would be appreciated. | | Cheers, | | Ben -BEGIN PGP SIGNATURE- Version: GnuPG v1.2.4 (GNU/Linux) iD8DBQFB75EfJUm/Bor63CERAv/UAKCwiYZ96RLqX0m7Ks9eL1f7iG4IDQCcCWvK gafg+vLAgQpjl75Hp5y8tug= =PwR8 -END PGP SIGNATURE- ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] queue log analyser?
I've not released the source yet, I asked last week on the mailing list for people to send me over some example queue_logs, because so far I've only been able to test the software against my own. I have however made a lot of changes to it since last I posted about it. Template engine has been improved Allows for recursion of a directory of templates Allows for different output directories (so you can do a daily, weekly and monthly all from the same set of templates say) And quite a few other bits As soon as I get some sample data that people don't mind the results being posted for then I can show it off a bit more. Hope to get some sample data soon, Cheers, Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of João Amaro Sent: 20 January 2005 11:08 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] queue log analyser? -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Ben Merrills wrote: | There's a few (open source/free) ones in development. I myself am | developing one of them. | | Ben | Hi. Why not join all the project in just one ? Actually which queue log analyzers projects are beeing developed ? Check the mail from Ben Merrills sent to the list 14-10-2004 15:10. I don't know if he releases the source code, but, from the screenshots it seems to be a good one. Jo?o Amaro - -- Begin Mail | I've been doing some work on a queue log analyser for a while now, | getting the basics in place, an example of which you can find at | the URL below. However, just wondering what information people | think is most useful in a log analyser? | | At present it includes the following features: | | # Time periods - specify a period of days from the log which you | want to generate statistics for (e.g. only the last 14 days) # | Templating - allows the stats to be inserted into any html/text | template using specific tags to insert stats. This means you could | create a number of templates and execute the analyser against them | to give different information on different pages (quite flexible). | # Specify start and end dates - similar to the first feature, | except you can specify a tight period from your log, not just the | last x number of days # Channels/Agents to names - simple text file | allows you to specify a name, agent number and a channel - e.g. | Ben, Agent/1, Sip/ben. This is then used in the output # instead | of raw data # JPG graphs - includes a custom class to generate line | graphs of information (e.g. hourly call volumes etc) | | What I want to know though is, what output people would like. At | the moment there is an overview of all queues, which includes: | | Total Calls, total connected calls, total abandoned calls, calls | abandoned within x seconds, calls exited with key press, Average | hold time, max hold time, average talk time | | Agent overview includes: Calls taken, Average talk time | | Graph of call volume per hour of the day Graph of call volume per | day (over the period specified) | | Runs under windows (.NET or mono required) or any other OS that | support .NET/mono (Linux, Mac, BSD etc) | | http://muad.xdev.net/Projects/qig/sample.html | | | Not really done anything like this before, so as much input as | possible would be appreciated. | | Cheers, | | Ben -BEGIN PGP SIGNATURE- Version: GnuPG v1.2.4 (GNU/Linux) iD8DBQFB75EfJUm/Bor63CERAv/UAKCwiYZ96RLqX0m7Ks9eL1f7iG4IDQCcCWvK gafg+vLAgQpjl75Hp5y8tug= =PwR8 -END PGP SIGNATURE- ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] queue log analyser?
hi I really want a good queue_log analyser, but I don't want to waste EUR 1000 for something like that, so I thought starting a small project for it. I started off in php just creating a basic parser for the log, and I'll go on extending it. See http://karlsbakk.net/asterisk/scripts/queue_log_analyser-0.0.1- pre1.php.txt Does anyone want to join this effort? roy ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] queue log analyser?
There's a few (open source/free) ones in development. I myself am developing one of them. Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Roy Sigurd Karlsbakk Sent: 19 January 2005 15:33 To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] queue log analyser? hi I really want a good queue_log analyser, but I don't want to waste EUR 1000 for something like that, so I thought starting a small project for it. I started off in php just creating a basic parser for the log, and I'll go on extending it. See http://karlsbakk.net/asterisk/scripts/queue_log_analyser-0.0.1- pre1.php.txt Does anyone want to join this effort? roy ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] queue log analyser?
Where can I find this? På 19. jan. 2005 kl. 16.39 skrev Ben Merrills: There's a few (open source/free) ones in development. I myself am developing one of them. Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Roy Sigurd Karlsbakk Sent: 19 January 2005 15:33 To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] queue log analyser? hi I really want a good queue_log analyser, but I don't want to waste EUR 1000 for something like that, so I thought starting a small project for it. I started off in php just creating a basic parser for the log, and I'll go on extending it. See http://karlsbakk.net/asterisk/scripts/queue_log_analyser-0.0.1- pre1.php.txt Does anyone want to join this effort? roy ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
