Re: [asterisk-users] OT: headsets
On Sun, Oct 5, 2008 at 3:30 PM, Bill Michaelson [EMAIL PROTECTED] wrote: The IP330 has a subminiature jack for headset/mic combos. Are there quality headsets anyone would recommend for in-office use for heavy users with these phones? Using any wiring path? I've tried a cell phone earphone/mic, and it sounds OK, but it's flimsy for this application. We've started switching out our Plantronics M-series amplifiers and headsets with headsets from Jabra. Some of our agents have a problem with their M-series amps where they get no audio when they pick up using the phone's headset button, and they have to quickly go on-hook and off-hook again with the amp. We also had some S11 sets, with which we experienced horrible echo. The main upshot for us is that the Jabra headsets don't require an external amp, so they're simpler to install and cost less. We're using them on Polycom 330, 550, and 650 sets, and the audio quality is great. The have the usual quick-disconnect, so they're appropriate for a call center (though the connector is not compatible with Plantronics). They have adapters for both 2.5mm and RJ-8 modular plugs, so they can be used on any Polycom IP phone with a dedicated headset jack. Feel free to contact me off-list if you'd like the part numbers we're using. -James ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] OT: headsets
- Bill Michaelson [EMAIL PROTECTED] wrote: The IP330 has a subminiature jack for headset/mic combos. Are there quality headsets anyone would recommend for in-office use for heavy users with these phones? Using any wiring path? I've tried a cell phone earphone/mic, and it sounds OK, but it's flimsy for this application. In our call center (250 agents), we use Panasonic KX-TCA60 headsets, which I think we get for 7 or 8 bucks apiece, and sell to the agents at cost. They have covered gooseneck tubes, decent padding on the earpiece, and are fairly sturdy. Turnover being what it is, we don't have to replace too many of them for breakage. They have 2.5mm plugs, and really good audio -- I've plugged mine into my Nextel/RIM BlackBerry 7100i, and called my best friend, who is almost as picky as I am... his opinion is that it not only sounds better than my Plantronics Voyager 510, it sounds better than the mic inside the phone. My opinion is the converse: receive audio is nice too. Recommended. Cheers, -- jra -- Jay R. Ashworth Baylink [EMAIL PROTECTED] Designer The Things I Think RFC 2100 Ashworth Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 Those who cast the vote decide nothing. Those who count the vote decide everything. -- (Josef Stalin) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] OT: headsets
Jay R. Ashworth wrote: In our call center (250 agents), we use Panasonic KX-TCA60 headsets, which I think we get for 7 or 8 bucks apiece, and sell to the agents at cost. Thanks for that - they look good, and I found several recommendations for them after I got yours and started looking for them. Further to this, I'm in the client office today and dealing directly with the users who are reporters and editors for a periodical and conduct many telephone interviews. They want to use their old recording devices with the new phones, but are finding unpleasant audio experiences when they switch them over from the Nortel meridians to the Polycom IP330s. So I'm looking for kit to use here as well. Recommendations most welcome. And in the case of one user, she is adamant she not be required to use a different recording device. I don't know how to approach this except to try a different telephone or mess with Polycom gain settings that the manual advises not to touch. Anybody been down this road - have any wisdom? ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] OT: headsets
Two options worth considering: 1. Use a soft phone that supports call recording. The convenience of recording directly to the PC might win some converts. X-Lite and Ebeybeam do this nicely, amongst others. 2. Using the Polycom IP650 which has onboard call recording to a USB device when the optional software productivity suite is installed. It's an extra $12/phone. The phones are great! But more costly. Street prices running around $260 each. Michael On Mon, 06 Oct 2008 12:35:18 -0400, Bill Michaelson wrote: Jay R. Ashworth wrote: In our call center (250 agents), we use Panasonic KX-TCA60 headsets, which I think we get for 7 or 8 bucks apiece, and sell to the agents at cost. Thanks for that - they look good, and I found several recommendations for them after I got yours and started looking for them. Further to this, I'm in the client office today and dealing directly with the users who are reporters and editors for a periodical and conduct many telephone interviews. They want to use their old recording devices with the new phones, but are finding unpleasant audio experiences when they switch them over from the Nortel meridians to the Polycom IP330s. So I'm looking for kit to use here as well. Recommendations most welcome. And in the case of one user, she is adamant she not be required to use a different recording device. I don't know how to approach this except to try a different telephone or mess with Polycom gain settings that the manual advises not to touch. Anybody been down this road - have any wisdom? ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Michael Graves mgravesatmstvp.com http://blog.mgraves.org o713-861-4005 c713-201-1262 sip:[EMAIL PROTECTED] skype mjgraves fwd 54245 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] OT: headsets
- Bill Michaelson [EMAIL PROTECTED] wrote: Further to this, I'm in the client office today and dealing directly with the users who are reporters and editors for a periodical and conduct many telephone interviews. They want to use their old recording devices with the new phones, but are finding unpleasant audio experiences when they switch them over from the Nortel meridians to the Polycom IP330s. So I'm looking for kit to use here as well. Recommendations most welcome. Are you switching from Nortel kit to Asterisk? Why not set up a user function that starts a recording of the call inside Asterisk itself and save the results to a Samba share where the users can drag them to their desktops? Or not. And in the case of one user, she is adamant she not be required to use a different recording device. I don't know how to approach this except to try a different telephone or mess with Polycom gain settings that the manual advises not to touch. Anybody been down this road - have any wisdom? What is she using now? Some kind of analog recording adapter in the 4p4c handset cord? You may need to leave her for last, get a good solution going and prove it out with others, and then sell it to her boss and let *him* sell it to her. Asterisk will do a *much* better job of recording than anything on the analog side, I would expect. Cheers, -- jra -- Jay R. Ashworth Baylink [EMAIL PROTECTED] Designer The Things I Think RFC 2100 Ashworth Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 Those who cast the vote decide nothing. Those who count the vote decide everything. -- (Josef Stalin) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] OT: headsets
Some users at a new Asterisk installation with Polycom IP330 phones are complaining about echo with the amplified headsets they used to use with their Nortel phones. I listened myself, and I here my own voice annoyingly loudly, and no headset/phone combination of volume control manipulation produces a very good experience. I've avoided messing with the Polycom internal settings for gain. So I tried a Plantronics M10 device with the phone, and I think it works fine. I'm going to bring this to the client tomorrow. They've been using the headsets by unplugging the handsets and putting the headset box between the handset and the phone. So I'm also going to bring an IP430 phone which has an extra RJ11 jack for a more elegant wiring setup and intelligent mode control directly from the phone (trying to stroke a fickle user). This all leads to the general question: The IP330 has a subminiature jack for headset/mic combos. Are there quality headsets anyone would recommend for in-office use for heavy users with these phones? Using any wiring path? I've tried a cell phone earphone/mic, and it sounds OK, but it's flimsy for this application. smime.p7s Description: S/MIME Cryptographic Signature ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] OT - Headsets for Cisco 7940/7960
This is Off-Topic for Asterisk, but I wanted to get some feedback on headsets for Cisco 7940/7960 phones. We have about 10-20 people who wants/needs a headset for their phone was hoping to collect some real-world input. Thanks!! ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] OT - Headsets for Cisco 7940/7960
I converted my Cisco 7960 to SIP. I did not try the headset port because I was told that Cisco did not enable the headset port for SIP. Erik -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of DUSTIN WILDES Sent: Wednesday, September 03, 2003 8:02 AM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] OT - Headsets for Cisco 7940/7960 This is Off-Topic for Asterisk, but I wanted to get some feedback on headsets for Cisco 7940/7960 phones. We have about 10-20 people who wants/needs a headset for their phone was hoping to collect some real-world input. Thanks!! ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] OT - Headsets for Cisco 7940/7960
Someone told you wrong. Works fine, volume is a little low however without powered headsets. Erik Anderson wrote: I converted my Cisco 7960 to SIP. I did not try the headset port because I was told that Cisco did not enable the headset port for SIP. Erik -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of DUSTIN WILDES Sent: Wednesday, September 03, 2003 8:02 AM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] OT - Headsets for Cisco 7940/7960 This is Off-Topic for Asterisk, but I wanted to get some feedback on headsets for Cisco 7940/7960 phones. We have about 10-20 people who wants/needs a headset for their phone was hoping to collect some real-world input. Thanks!! ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] OT - Headsets for Cisco 7940/7960
Thanks for all the great info!!! That's great about the adapter for existing headsets!! I have several that went to some Nortel phones. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 03, 2003 11:09 AM To: [EMAIL PROTECTED] Subject: Re: [Asterisk-Users] OT - Headsets for Cisco 7940/7960 There are two options that I've used: 1) Build a headset adapter so you can use a cheap computer headset. Instructions here: http://www.rvs.uni-hannover.de/people/einhorn/headset/index_e.html 2) Buy an adapter: http://shop.store.yahoo.com/founderstelecom/dirconcabfor.html and the a compatible plantronics headset. Both of these options plug into the back headset jack of the phone. The easiest, but not cheapest option is #2. The sound quality was slightly better with option #2, but this is probably cause I am not very talented with a soldering iron. - Justin On Wed, 3 Sep 2003, DUSTIN WILDES wrote: This is Off-Topic for Asterisk, but I wanted to get some feedback on headsets for Cisco 7940/7960 phones. We have about 10-20 people who wants/needs a headset for their phone was hoping to collect some real-world input. Thanks!! ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] OT - Headsets for Cisco 7940/7960
The headset port on the back of the Cisco is of marginal use. There are special Plantronics headsets which work in those ports, but they're very expensive and not too nice, in my opinion. Any phone with a normal handset can simply have a headset put in-line with it. The Cisco fits that bill, and I have been using my Hello Direct Pro amplifier and headset for several years on different phones including the Cisco 79xx series. They work well, and aren't specific to the Cisco and thus can be moved around. The Cisco handset can be removed entirely, and the phone is smart enough to know what's going on with the buttons. These also work on the Grandstream, and pretty much any other standard phone ever made. Ignore Cisco's silly headset jack - it's just proprietary gimmick to sell headsets (yes, you do lose the little headset button as a function - so what?) http://www.hellodirect.com/catalog/Product.jhtml?CATID=15782PRODID=1 Expensive, but very much worth it. One of these is the first thing I've ordered at the last four companies I've worked with, for myself and anyone who works for/with me on the phone. I can't tell you how many help desks I've seen where the whole staff walks around with their heads slightly tilted due to muscle fatigue from holding a handset with their shoulder... JT There are two options that I've used: 1) Build a headset adapter so you can use a cheap computer headset. Instructions here: http://www.rvs.uni-hannover.de/people/einhorn/headset/index_e.html 2) Buy an adapter: http://shop.store.yahoo.com/founderstelecom/dirconcabfor.html and the a compatible plantronics headset. Both of these options plug into the back headset jack of the phone. The easiest, but not cheapest option is #2. The sound quality was slightly better with option #2, but this is probably cause I am not very talented with a soldering iron. - Justin On Wed, 3 Sep 2003, DUSTIN WILDES wrote: This is Off-Topic for Asterisk, but I wanted to get some feedback on headsets for Cisco 7940/7960 phones. We have about 10-20 people who wants/needs a headset for their phone was hoping to collect some real-world input. Thanks!! ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
