Re: [asterisk-users] Wait in Queue for 120 seconds for agent A to become free, THEN ring next agent
Don't worry - I paste this leink becaus eyou should have e good understanding about what the queue() cmd does to be safe in implementation phase: http://www.voip-info.org/wiki-Asterisk+cmd+Queue See also: http://astrecipes.net/index.php?n=118 Thanks l. On Tue, 05 Feb 2008 06:31:16 +0100, Kev S [EMAIL PROTECTED] wrote: Sorry to be painful, But how do i set the queue timeout? Regards Kev -- Loway Research - Home of QueueMetrics http://queuemetrics.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Wait in Queue for 120 seconds for agent A to become free, THEN ring next agent
On 2/4/08, Kev S [EMAIL PROTECTED] wrote:
Hi all
Just trying to set up a queue and wondering if this is possible.
We have 3 agents, One of them is sort of the first point of contact
What i am looking to do is
1. Someone rings the queue.
2. It rings Agent A.. If Agent A is on the phone then put them on hold
for 120 seconds, and if Agent A gets off the phone within those 120
seconds, put the call to them.
3. If 120 seconds expires, then call agent B, if B rings out, Call agent C
So all i need is for the call to wait 120 seconds for agent A to get off
the phone. Then progress the call if they dont.
Is this possible? If so, any pointers?
I think you should have penalty for agent B, and dial to them trough
local channels - so that busy status gets sent to queue by your own
dialplan. In 1.6 this would mean that you shouldn't use
state_interface - so app_queue can't automatically check that A is
busy.
Then it would go something like this:
Set(started=${EPOCH});
Set(remaining_time=${EPOCH}-started+120);
while(${remaining_time}0) {
Dial(SIP/a,${remaining_time});
If (${DIALSTATUS}=ANSWERED) {
break;
}
Wait(1); // wait so that this loop doesn't eat much CPU.
Set(remaining_time=${EPOCH}-started+120);
}
if (${DIALSTATUS}!=ANSWERED) {
Busy();
}
Regards,
Atis
--
Atis Lezdins
VoIP Developer,
IQ Labs Inc.
[EMAIL PROTECTED]
Skype: atis.lezdins
Cell Phone: +371 28806004
Work phone: +1 800 7502835
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Re: [asterisk-users] Wait in Queue for 120 seconds for agent A to become free, THEN ring next agent
You create three queues: queue A has only agent A, queue B only agent B, and queue C only agent C. You call the firts queue witha timeout of 120 seconds; if call timed out, you call queue B with a timeout of 120 seconds and so on. One note: this does not sound great from a service-level point of view :-) l. On Mon, 04 Feb 2008 06:13:17 +0100, Kev S [EMAIL PROTECTED] wrote: Hi all Just trying to set up a queue and wondering if this is possible. We have 3 agents, One of them is sort of the first point of contact What i am looking to do is 1. Someone rings the queue. 2. It rings Agent A.. If Agent A is on the phone then put them on hold for 120 seconds, and if Agent A gets off the phone within those 120 seconds, put the call to them. 3. If 120 seconds expires, then call agent B, if B rings out, Call agent C So all i need is for the call to wait 120 seconds for agent A to get off the phone. Then progress the call if they dont. Is this possible? If so, any pointers? Cheers - Kev -- Loway Research - Home of QueueMetrics http://queuemetrics.com ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Wait in Queue for 120 seconds for agent A to become free, THEN ring next agent
Sorry to be painful, But how do i set the queue timeout? Regards Kev Lenz wrote: You create three queues: queue A has only agent A, queue B only agent B, and queue C only agent C. You call the firts queue witha timeout of 120 seconds; if call timed out, you call queue B with a timeout of 120 seconds and so on. One note: this does not sound great from a service-level point of view :-) l. On Mon, 04 Feb 2008 06:13:17 +0100, Kev S [EMAIL PROTECTED] wrote: Hi all Just trying to set up a queue and wondering if this is possible. We have 3 agents, One of them is sort of the first point of contact What i am looking to do is 1. Someone rings the queue. 2. It rings Agent A.. If Agent A is on the phone then put them on hold for 120 seconds, and if Agent A gets off the phone within those 120 seconds, put the call to them. 3. If 120 seconds expires, then call agent B, if B rings out, Call agent C So all i need is for the call to wait 120 seconds for agent A to get off the phone. Then progress the call if they dont. Is this possible? If so, any pointers? Cheers - Kev -- This message has been scanned for viruses and dangerous content by Mail Call antivirus software, and is believed to be clean. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Wait in Queue for 120 seconds for agent A to become free, THEN ring next agent
Hi all Just trying to set up a queue and wondering if this is possible. We have 3 agents, One of them is sort of the first point of contact What i am looking to do is 1. Someone rings the queue. 2. It rings Agent A.. If Agent A is on the phone then put them on hold for 120 seconds, and if Agent A gets off the phone within those 120 seconds, put the call to them. 3. If 120 seconds expires, then call agent B, if B rings out, Call agent C So all i need is for the call to wait 120 seconds for agent A to get off the phone. Then progress the call if they dont. Is this possible? If so, any pointers? Cheers - Kev -- This message has been scanned for viruses and dangerous content by Mail Call antivirus software, and is believed to be clean. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
