Re: [Asterisk-Users] Can asterisk detect BUSY signal?
Andrew Kohlsmith wrote: On Tuesday 31 August 2004 17:36, Kevin Walsh wrote: Spam-dialling should be made illegal. I, for one, wouldn't spend two seconds adding features to support this sort of usage. I can think of at least one legitimate use for this -- reverse spam dialling, or at least "real person" detection. I hate sitting in hold queues and my usual method is to put the phone on speaker and listen to Muzak while I wait. Wouldn't it also be a legtimate use when instances arise (I had one two weeks ago) where one would need to contact a set (or subset) of customers in a timely fashion? We had to do an emergency router swap, and something like that would sure have been nice compared to the way I had to do it. Not all automated dialing is evil. B. ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Can asterisk detect BUSY signal?
Lol reverse hold! I can't see that working ever though, I tried it once and the agent at the other end hung up on me... I had to wait another hour in the queue... - Original Message - From: "Andrew Kohlsmith" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, August 31, 2004 2:53 PM Subject: Re: [Asterisk-Users] Can asterisk detect BUSY signal? > On Tuesday 31 August 2004 17:36, Kevin Walsh wrote: > > Spam-dialling should be made illegal. I, for one, wouldn't spend two > > seconds adding features to support this sort of usage. > > I can think of at least one legitimate use for this -- reverse spam dialling, > or at least "real person" detection. I hate sitting in hold queues and my > usual method is to put the phone on speaker and listen to Muzak while I wait. > > -A. > ___ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: >http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Can asterisk detect BUSY signal?
On Tuesday 31 August 2004 17:36, Kevin Walsh wrote: > Spam-dialling should be made illegal. I, for one, wouldn't spend two > seconds adding features to support this sort of usage. I can think of at least one legitimate use for this -- reverse spam dialling, or at least "real person" detection. I hate sitting in hold queues and my usual method is to put the phone on speaker and listen to Muzak while I wait. -A. ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Can asterisk detect BUSY signal?
> suppose I have agents waiting on a queue and I configure asterisk to dial > out and to forward the call to the first agent enqueued. Asterisk will do > it even if the answer to the call is "busy". > > Is it possible to configure asterisk to detect the busy signal and, in > that case, dial another number, without wasting agent's time? > Spam-dialling should be made illegal. I, for one, wouldn't spend two seconds adding features to support this sort of usage. -- _/ _/ _/_/_/_/ _/_/ _/_/_/ _/_/ _/_/_/ _/_/ _/_/_/_/_/ _/ K e v i n W a l s h _/ _/_/ _/ _/ _/_/ _/_/[EMAIL PROTECTED] _/ _/ _/_/_/_/ _/_/_/_/ _/_/ ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Can asterisk detect BUSY signal?
Nope, Asterisk will not do this, at least not without some serious busy-detect action going on and some tinkering with the dial and agents code, in which case any call that is not busy will have to wait a second or two for Asterisk to say that it isn't busy. Another way to go is to look into what the shady-dial people have done with agents/queues, they have probably already figured that part out. Or, you can try a different Asterisk-based predictive dialer: VICIDIAL, which is a part of the astGUIclient suite: http://astguiclient.sf.net/ It's got web-based management, a cross-platform GUI client, it'll run across multiple Asterisk servers and it's also free. MATT--- -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, August 31, 2004 2:12 PM To: [EMAIL PROTECTED] Subject: [Asterisk-Users] Can asterisk detect BUSY signal? Hi, suppose I have agents waiting on a queue and I configure asterisk to dial out and to forward the call to the first agent enqueued. Asterisk will do it even if the answer to the call is "busy". Is it possible to configure asterisk to detect the busy signal and, in that case, dial another number, without wasting agent's time? Thanks ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Can asterisk detect BUSY signal?
[EMAIL PROTECTED] wrote: > Hi, > suppose I have agents waiting on a queue and I configure asterisk to > dial out > and to forward the call to the first agent enqueued. Asterisk will do > it even if > the answer to the call is "busy". > > Is it possible to configure asterisk to detect the busy signal and, > in that > case, dial another number, without wasting agent's time? Are you asking a "is this how it works" question, or have you tried using queue's and are not getting the intended results? It should be fairly easy to test, and determine what asterisk's response is. - Andrew Thompson http://aktzero.com/ ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
