Re: [Asterisk-Users] VoiPSupply Dot Com
On 6/3/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: Let's clear this up once and for all... Yeah it was cleared of before, you fucking idiot liar, politician, go sun bath with your Nazi friend Kennedy and don't bore us with your lies and rantings. Cry baby. FIRST OFF: It was *NOT* a credit card purchase, so that argument is totally invalid. After about 6 emails you decided to say that it wasn't a CC purchase, so I'm going to believe you.. Company check, delivered in person on Monday, and they do clear next-day. Federal Law mandates that a check clear within 24 hours in-state or out of state. Should your financial institutions policy be different, get it in writing and send it to the US Attorney General. I believe that legislation passed late 2004, October / November if I'm not mistaken. Passed in Oct/2004, called 'Check 21' all it says is that if you (the collecting bank, or financial institution) do Digital copies of checks they (issuing bank) have to honor it, it does NOT mandate 24 hour check clearing, all it does is allow the collecting bank to collect it with a digital copy of the original and they can destroy the original, they are NOT required to give it to the customer anytime sooner than they had to before 'Check 21' even thought they have it already. Again you are lying, you ignorant lying SOB. Why do I see here the same type of arguments Senator Kennedy makes in the senate??? FUCKING IDIOTS. SECONDLY: After I was told that IT HAD SHIPPED is when I purchased the plane tickets. If I recall correctly I think that was Tuesday. AND FURTHERMORE: It was shipped to the WRONG address... They shipped to the Bill-To address instead of the Ship-To address without even making a phone call or sending an e-mail expressing concern or reluctance to send it to the Ship-To address. Andrew answered on these, IDIOT, you have been given the answer already don't reply. SHUT THE FUCK UP. SUMMARY: Their technical support is AWESOME, went WAAAY above the call of duty. I've ordered small things in the past personally, and everything went fine. BUT! If you're a business, and you want to deal with someone who knows how to do business with businesses, you're probably best to look elsewhere and pay the extra $$$ for things like NET Terms, prompt shipments, and reliable shipping practices. At 08:00 AM 6/2/2005, you wrote: He is right Karl. Without the ship-to being on file with the bank.. the company can be held responsible for fraudulant purchases. On 5/31/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had BIG BOLD LETTERS - Ship To: I'm unaware of any practices with the bank that requiring Ship-To addresses to be on file with them. Perhaps your financial institution is a bit different? 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank. Where do you get this Ship-To on file w/ Bank idea? Anyhow, you were already answered before that it had to do because YOU didn't have the address on file with your bank. Why are you repeating this lie that it is voipsupply.coms fault? Be repeating it you make yourself look more like a politician or media person, but certainly not someone that is in the electronic engineering business. No I will not believe it because I read it
Re: [Asterisk-Users] VoiPSupply Dot Com
On Sunday 05 June 2005 15:34, C F wrote: On 6/3/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: Let's clear this up once and for all... Yeah it was cleared of before, you fucking idiot liar, politician, go sun bath with your Nazi friend Kennedy and don't bore us with your lies and rantings. Cry baby. Alright! I've not bothered to keep up with this thread but it's surely getting out of line with this kind of language. I'm sure 98% here, including Digium, did not put up the list for this kind of verbal abuse from anyone. It's true we can delete it, but not until after it's too late. So please spare us, be so kind as to take it off list. Both of you. -- Steve Szmidt They that would give up essential liberty for temporary safety deserve neither liberty nor safety. Benjamin Franklin ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: E911 Legislation (was) Re: [Asterisk-Users] VoiPSupply Dot Com
I know I shouldn't feed a troll, but... Personally, I think that it is completely reasonable for people offering VOIP to PSTN termination services to pay for E911 when they offer such termination services to customers as primary telephone lines. I know taxes are unpopular with some people, but our emergency response infrastructure needs to be supported somehow. Now, you might have a point if you pointed out that you may have too many tax juristictions involved to make it work. But this is a matter of implimentation, not a matter of the concept. Maybe we need some reform in how this is handled to accomodate VOIP but saying that those who provide gateway services to the PSTN are not responsible for helping support our emergency services on the PSTN is simply crazy. We are not talking about "VOIP" here per se, but rather the connectivity to and from the PSTN. Secondly, I assume that you want fair competition. In that case, you can either get rid of E911 service entirely or force non-traditional telecoms to comply. Best Wishes, Chris Travers Metatron Technology Consulting - Original Message - From: Karl J. Vesterling To: Matt ; Asterisk Users Mailing List - Non-Commercial Discussion Sent: Saturday, June 04, 2005 4:07 AM Subject: E911 Legislation (was) Re: [Asterisk-Users] VoiPSupply Dot Com E911 legislation has no business being applied to VOIP... That gets the FCC involved, and is a foot in the door to legislating the internet itself.Nope... I'll have none of that... Get a junk cell phone and keep it handy if you want E911 service. It doesn't even have to be active on anyones network. Any cell phone, whether active or inactive is able to place an E911 call.At 08:02 AM 6/2/2005, you wrote: Yes.. you should have spent 16 hours browsing the small print andTerms of Service (if it took you that long). Good Grief man! Youmust be one of those people sueing Vonage because their 9-1-1 setupprocedure isn't clear! [snip]Best Regards, Karl J. VesterlingE-Mail: [EMAIL PROTECTED] Telephone:Washington DC: (202) 448-3009 Extension 0Annapolis MD: (240) 524-6706 Extension 0Bethesda MD: (301) 576-3014 Extension 0Niagara Falls NY: (716) 286-9175 Extension 0Buffalo NY: (716) 608-1121 Extension 0 Yahoo Messenger: karl_vesterlingICQ: 1548052AOL Instant Messenger: n2vqm ___Asterisk-Users mailing listAsterisk-Users@lists.digium.comhttp://lists.digium.com/mailman/listinfo/asterisk-usersTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
On Friday 03 June 2005 17:04, Karl J. Vesterling wrote: Let's clear this up once and for all... FUCK OFF ALREADY. Jesus Christ. They fucked up. They apologized. You continue to nitpick. They nitpick back. DROP THE FUCKING THREAD ALREADY BUT! If you're a business, and you want to deal with someone who knows how to do business with businesses, you're probably best to look elsewhere and pay the extra $$$ for things like NET Terms, prompt shipments, and reliable shipping practices. It was a fuckup, plain and simple. Companies who do business with hundreds of other businesses can fuck up something this simple. The fact that you continue to harp on it endlessly tells me that that I, as a business, do not want to do business with you. Nobody's demanding you do business with VoipSupply. You've made your points very clearly, now for the love of God and the 1+ people on this list, just drop it already. Finally, to be perfectly frank, I couldn't give a shit about who you are seen with in pictures and in videos. Name-dropping pricks like you are typically the worst to deal with because of your inflated sense of importance. The people whose names you drop are only too happy to shake your hand and move on as quickly as possible because there is nothing more aggravating than the Look ma, I am with $IMPORTANT_PERSON! types -- they typically have nothing of interest to say and only want a photo op in order to feed their own egos. I may be way off here, but this is *EXACTLY* what you come across as on this list. Seriously. Take this as constructive criticism, I have no idea who you are so I have no axe to grind. -A. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
On 5/18/05, Wilson Pickett [EMAIL PROTECTED] wrote: The turnaround on email support was almost immediate. The RMA request, once that decision was made, was easy. I'll come back in a few days with the end of the story :) The phone went to a test area for a day or two, the decision was confirmed to replace it and the new unit sent out. The replacement phone was delivered yesterday. (Happy) end of story (I hope!) ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
Karl J. Vesterling wrote: I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout It's every companies choice, who to trade with and on what rules. If you don't like the soup, dine elsewhere. Anyhow voipsupply.com is NOT CDW, Ingram Micro, Meisel or Digi-Key. So why should they not be allowed to want that extra bit security and less business risk, that keeps there price around the lowest on the marked for a retailer ? Slán Leat, Martin List-Petersen Mulrook, Co. Galway, Eire smime.p7s Description: S/MIME Cryptographic Signature ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
Let's clear this up once and for all... FIRST OFF: It was *NOT* a credit card purchase, so that argument is totally invalid. Company check, delivered in person on Monday, and they do clear next-day. Federal Law mandates that a check clear within 24 hours in-state or out of state. Should your financial institutions policy be different, get it in writing and send it to the US Attorney General. I believe that legislation passed late 2004, October / November if I'm not mistaken. SECONDLY: After I was told that IT HAD SHIPPED is when I purchased the plane tickets. If I recall correctly I think that was Tuesday. AND FURTHERMORE: It was shipped to the WRONG address... They shipped to the Bill-To address instead of the Ship-To address without even making a phone call or sending an e-mail expressing concern or reluctance to send it to the Ship-To address. SUMMARY: Their technical support is AWESOME, went WAAAY above the call of duty. I've ordered small things in the past personally, and everything went fine. BUT! If you're a business, and you want to deal with someone who knows how to do business with businesses, you're probably best to look elsewhere and pay the extra $$$ for things like NET Terms, prompt shipments, and reliable shipping practices. At 08:00 AM 6/2/2005, you wrote: He is right Karl. Without the ship-to being on file with the bank.. the company can be held responsible for fraudulant purchases. On 5/31/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had BIG BOLD LETTERS - Ship To: I'm unaware of any practices with the bank that requiring Ship-To addresses to be on file with them. Perhaps your financial institution is a bit different? 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank. Where do you get this Ship-To on file w/ Bank idea? Anyhow, you were already answered before that it had to do because YOU didn't have the address on file with your bank. Why are you repeating this lie that it is voipsupply.coms fault? Be repeating it you make yourself look more like a politician or media person, but certainly not someone that is in the electronic engineering business. No I will not believe it because I read it twice, so stop it. No lie... Fact. There is a difference... So, what we have here is one problem compounded by another, none on behalf of the courier. Exactly, but on behalf of the ordered. If you give a Ship-To address that is NOT on file with your bank, you will NOT get it to that address, and it WILL delay shipping. Gosh dang spin doctors... Where does it state this??? Prove it. Best Regards, Karl J. Vesterling E-Mail: [EMAIL PROTECTED] Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 Extension 0 Yahoo Messenger: karl_vesterling ICQ: 1548052 AOL Instant Messenger: n2vqm ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit:
E911 Legislation (was) Re: [Asterisk-Users] VoiPSupply Dot Com
E911 legislation has no business being applied to VOIP... That gets the FCC involved, and is a foot in the door to legislating the internet itself. Nope... I'll have none of that... Get a junk cell phone and keep it handy if you want E911 service. It doesn't even have to be active on anyones network. Any cell phone, whether active or inactive is able to place an E911 call. At 08:02 AM 6/2/2005, you wrote: Yes.. you should have spent 16 hours browsing the small print and Terms of Service (if it took you that long). Good Grief man! You must be one of those people sueing Vonage because their 9-1-1 setup procedure isn't clear! [snip] Best Regards, Karl J. Vesterling E-Mail: [EMAIL PROTECTED] Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 Extension 0 Yahoo Messenger: karl_vesterling ICQ: 1548052 AOL Instant Messenger: n2vqm ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
He is right Karl. Without the ship-to being on file with the bank.. the company can be held responsible for fraudulant purchases. On 5/31/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had BIG BOLD LETTERS - Ship To: I'm unaware of any practices with the bank that requiring Ship-To addresses to be on file with them. Perhaps your financial institution is a bit different? 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank. Where do you get this Ship-To on file w/ Bank idea? Anyhow, you were already answered before that it had to do because YOU didn't have the address on file with your bank. Why are you repeating this lie that it is voipsupply.coms fault? Be repeating it you make yourself look more like a politician or media person, but certainly not someone that is in the electronic engineering business. No I will not believe it because I read it twice, so stop it. No lie... Fact. There is a difference... So, what we have here is one problem compounded by another, none on behalf of the courier. Exactly, but on behalf of the ordered. If you give a Ship-To address that is NOT on file with your bank, you will NOT get it to that address, and it WILL delay shipping. Gosh dang spin doctors... Where does it state this??? Prove it. Best Regards, Karl J. Vesterling E-Mail: [EMAIL PROTECTED] Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 Extension 0 Yahoo Messenger: karl_vesterling ICQ: 1548052 AOL Instant Messenger: n2vqm ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
Yes.. you should have spent 16 hours browsing the small print and Terms of Service (if it took you that long). Good Grief man! You must be one of those people sueing Vonage because their 9-1-1 setup procedure isn't clear! On 5/31/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: Garrett, evidently there is some verbage to that effect on the site. But just to let you know, no other business that we've done business with requires anything like that. Not a one. Also worthy of note is that the purchase was not a credit card order, so I'm rather surprised your terms regarding credit cards would apply. In retrospect, I guess I should have spent the 16 hours browsing your site looking for the fine print instead of waiting for a prompt shipment. But, alas... We found someone that knows how to do business with businesses. -- BEGIN EXCERPT -- - Original Message - From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Sent: Tuesday, May 31, 2005 3:10 PM Subject: Re: Your request for a Cisco pricing quote from Myriad Supply thanks :) lisa our bookeeper will fill this out tomorrow and fax it back! thanks in advance - Original Message - From: Hilary DeCourcey - Myriad Supply [EMAIL PROTECTED] To: 'Joe Scinta' [EMAIL PROTECTED] Sent: Tuesday, May 31, 2005 1:04 PM Subject: RE: Your request for a Cisco pricing quote from Myriad Supply Hi Joe, No problem. I'd just need you to fill out our credit application (as required by our accounting department) and we can get you set up w/ NET 1 terms. We're getting a very large shipment of the 7960gs within the next 2 weeks - so after we get your credit app you can just send over a PO to reserve one, or however many you need. Best, Hilary Myriad Supply Company, LLC 212.366.6996 phone x114 212.859.7329 fax [EMAIL PROTECTED] AIM: MyriadHilary www.myriadsupply.com -Original Message- From: Joe Scinta [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 31, 2005 12:55 PM To: [EMAIL PROTECTED] Subject: Re: Your request for a Cisco pricing quote from Myriad Supply great hilary and will we be able to accomplish terms (net1) with your company? Joseph A. Scinta President KEN-TON Electronics Inc. 187 Greenacres Rd. Tonawanda, NY 14150 (716-837-9168) PRODUCTION Facility: KEN-TON ELECTRONICS INC 2256 Sheridan Drive BUFFALO NY 14223 (716-875-5114) - Original Message - From: Hilary DeCourcey - Myriad Supply [EMAIL PROTECTED] To: 'joe scinta' [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Sent: Tuesday, May 31, 2005 12:46 PM Subject: RE: Your request for a Cisco pricing quote from Myriad Supply Hi Joe, Thank you for contacting Myriad Supply for your Cisco needs. This is what we have for you: CP-7960G @ $299 (New) - requires 2 week lead CP-PWR-CUBE @ $38/ea (New Cisco) CP-PWR-CUBE @ $22/ea (New OEM) All phones are backed by a One Year Warranty. Extended warranties and Cisco SMARTnets are also available. A standard Cisco SMARTnet for this phone would be $20. Please let me know if you have any questions or would like to place an order. Best, Hilary Myriad Supply Company, LLC 212.366.6996 phone x114 212.859.7329 fax [EMAIL PROTECTED] AIM: MyriadHilary www.myriadsupply.com -- END EXCERPT -- At 03:00 PM 5/31/2005, you wrote: Karl: http://www.voipsupply.com/credit_authorization/ If you read the second paragraph it explains our policy as it refers to the billing and shipping addresses. **PLEASE NOTE** If your billing address and shipping address are different you should call your credit card company and have your shipping address added as a valid address. If you do not do this your order may be delayed or possibly cancelled. This is where everyone is getting their information from. Thanks, Garrett Smith [EMAIL PROTECTED] 716-250-3408 Direct 716-903-9495 Cell From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Karl J. Vesterling Sent: Tuesday, May 31, 2005 12:30 PM To: C F; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address
RE: [Asterisk-Users] VoiPSupply Dot Com
I know I'm running the risk of fanning the flames on an already belabored thread here, but there is some misinformation flying around. Credit card fraud is an unfortunate fact of life, and it costs everyone who isn't perpetrating it money. There is no single universally agreed on process that will guarantee a merchant protection. If there was, somebody would figure out how to game it. Different banks have different merchant account requirements, e-businesses use different procedures to protect themselves, and of course different businesses tolerate different levels of fraud. Some vendors require that items be shipped to an address on file to protect themselves. Others (like us) do not. We have a process for validating the card for these cases which our bank has agreed is adequate in most cases. It's a little more time consuming but it is something that many of our customers require. There was a misunderstanding, let's move on. I am really tired of seeing VoiPSupply Dot Com every time I open a digest email... Michael Crown Managing Partner www.thevoipconnection.com 321.989.6728 ext. 611 sip:[EMAIL PROTECTED] -Original Message- From: Matt [mailto:[EMAIL PROTECTED] Sent: Thursday, June 02, 2005 8:00 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com He is right Karl. Without the ship-to being on file with the bank.. the company can be held responsible for fraudulant purchases. On 5/31/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, butrather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had BIG BOLD LETTERS - Ship To: I'm unaware of any practices with the bank that requiring Ship-To addresses to be on file with them. Perhaps your financial institution is a bit different? 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank. Where do you get this Ship-To on file w/ Bank idea? Anyhow, you were already answered before that it had to do because YOU didn't have the address on file with your bank. Why are you repeating this lie that it is voipsupply.coms fault? Be repeating it you make yourself look more like a politician or media person, but certainly not someone that is in the electronic engineering business. No I will not believe it because I read it twice, so stop it. No lie... Fact. There is a difference... So, what we have here is one problem compounded by another, none on behalf of the courier. Exactly, but on behalf of the ordered. If you give a Ship-To address that is NOT on file with your bank, you will NOT get it to that address, and it WILL delay shipping. Gosh dang spin doctors... Where does it state this??? Prove it. Best Regards, Karl J. Vesterling E-Mail: [EMAIL PROTECTED] Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 Extension 0 Yahoo Messenger: karl_vesterling ICQ: 1548052 AOL Instant Messenger: n2vqm ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE
RE: [Asterisk-Users] VoiPSupply Dot Com
Karl has already stated more that once that this was NOT a credit card purchase. If a credit card was not used for the purchase, why would you need a Ship To address on file with the credit card company? Cory Andrews from VOIPSupply has also admitted that the sales rep who took the order made a mistake and failed to notice that a Ship To address had been supplied. On Thursday, June 02, 2005 9:04 AM, The VoIP Connection [SMTP:[EMAIL PROTECTED] wrote: I know I'm running the risk of fanning the flames on an already belabored thread here, but there is some misinformation flying around. Credit card fraud is an unfortunate fact of life, and it costs everyone who isn't perpetrating it money. There is no single universally agreed on process that will guarantee a merchant protection. If there was, somebody would figure out how to game it. Different banks have different merchant account requirements, e-businesses use different procedures to protect themselves, and of course different businesses tolerate different levels of fraud. Some vendors require that items be shipped to an address on file to protect themselves. Others (like us) do not. We have a process for validating the card for these cases which our bank has agreed is adequate in most cases. It's a little more time consuming but it is something that many of our customers require. There was a misunderstanding, let's move on. I am really tired of seeing VoiPSupply Dot Com every time I open a digest email... Michael Crown Managing Partner www.thevoipconnection.com 321.989.6728 ext. 611 sip:[EMAIL PROTECTED] -Original Message- From: Matt [mailto:[EMAIL PROTECTED] Sent: Thursday, June 02, 2005 8:00 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com He is right Karl. Without the ship-to being on file with the bank.. the company can be held responsible for fraudulant purchases. On 5/31/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, butrather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had BIG BOLD LETTERS - Ship To: I'm unaware of any practices with the bank that requiring Ship-To addresses to be on file with them. Perhaps your financial institution is a bit different? 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank. Where do you get this Ship-To on file w/ Bank idea? Anyhow, you were already answered before that it had to do because YOU didn't have the address on file with your bank. Why are you repeating this lie that it is voipsupply.coms fault? Be repeating it you make yourself look more like a politician or media person, but certainly not someone that is in the electronic engineering business. No I will not believe it because I read it twice, so stop it. No lie... Fact. There is a difference... So, what we have here is one problem compounded by another, none on behalf of the courier. Exactly, but on behalf of the ordered. If you give a Ship-To address that is NOT on file with your bank, you will NOT get it to that address, and it WILL delay shipping. Gosh dang spin doctors... Where does it state this??? Prove it. Best Regards, Karl J. Vesterling E-Mail: [EMAIL PROTECTED] Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240
RE: [Asterisk-Users] VoiPSupply Dot Com
And the point is that this should be a dead issue. The vendor resolved the problem as quickly as possible and took responsibility for the mistake. This really should not be an issue that has to keep going for another week W -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Neal Walton Sent: Thursday, June 02, 2005 9:53 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] VoiPSupply Dot Com Karl has already stated more that once that this was NOT a credit card purchase. If a credit card was not used for the purchase, why would you need a Ship To address on file with the credit card company? Cory Andrews from VOIPSupply has also admitted that the sales rep who took the order made a mistake and failed to notice that a Ship To address had been supplied. On Thursday, June 02, 2005 9:04 AM, The VoIP Connection [SMTP:[EMAIL PROTECTED] wrote: I know I'm running the risk of fanning the flames on an already belabored thread here, but there is some misinformation flying around. Credit card fraud is an unfortunate fact of life, and it costs everyone who isn't perpetrating it money. There is no single universally agreed on process that will guarantee a merchant protection. If there was, somebody would figure out how to game it. Different banks have different merchant account requirements, e-businesses use different procedures to protect themselves, and of course different businesses tolerate different levels of fraud. Some vendors require that items be shipped to an address on file to protect themselves. Others (like us) do not. We have a process for validating the card for these cases which our bank has agreed is adequate in most cases. It's a little more time consuming but it is something that many of our customers require. There was a misunderstanding, let's move on. I am really tired of seeing VoiPSupply Dot Com every time I open a digest email... Michael Crown Managing Partner www.thevoipconnection.com 321.989.6728 ext. 611 sip:[EMAIL PROTECTED] -Original Message- From: Matt [mailto:[EMAIL PROTECTED] Sent: Thursday, June 02, 2005 8:00 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com He is right Karl. Without the ship-to being on file with the bank.. the company can be held responsible for fraudulant purchases. On 5/31/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, butrather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had BIG BOLD LETTERS - Ship To: I'm unaware of any practices with the bank that requiring Ship-To addresses to be on file with them. Perhaps your financial institution is a bit different? 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank. Where do you get this Ship-To on file w/ Bank idea? Anyhow, you were already answered before that it had to do because YOU didn't have the address on file with your bank. Why are you repeating this lie that it is voipsupply.coms fault? Be repeating it you make yourself look more like a politician or media person, but certainly not someone that is in the electronic engineering business. No I will not believe it because I read it twice, so stop it. No lie... Fact. There is a difference... So, what we have here is one problem compounded by another, none
RE: [Asterisk-Users] VoiPSupply Dot Com
I understand all that. I just wanted to try and clear up some of the confusion with respect to credit cards and merchant accounts in hopes that it might save somebody from some frustration in the future. Michael Crown Managing Partner www.thevoipconnection.com 321.989.6728 ext. 611 sip:[EMAIL PROTECTED] -Original Message- From: Neal Walton [mailto:[EMAIL PROTECTED] Sent: Thursday, June 02, 2005 12:53 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] VoiPSupply Dot Com Karl has already stated more that once that this was NOT a credit card purchase. If a credit card was not used for the purchase, why would you need a Ship To address on file with the credit card company? Cory Andrews from VOIPSupply has also admitted that the sales rep who took the order made a mistake and failed to notice that a Ship To address had been supplied. On Thursday, June 02, 2005 9:04 AM, The VoIP Connection [SMTP:[EMAIL PROTECTED] wrote: I know I'm running the risk of fanning the flames on an already belabored thread here, but there is some misinformation flying around. Credit card fraud is an unfortunate fact of life, and it costs everyone who isn't perpetrating it money. There is no single universally agreed on process that will guarantee a merchant protection. If there was, somebody would figure out how to game it. Different banks have different merchant account requirements, e-businesses use different procedures to protect themselves, and of course different businesses tolerate different levels of fraud. Some vendors require that items be shipped to an address on file to protect themselves. Others (like us) do not. We have a process for validating the card for these cases which our bank has agreed is adequate in most cases. It's a little more time consuming but it is something that many of our customers require. There was a misunderstanding, let's move on. I am really tired of seeing VoiPSupply Dot Com every time I open a digest email... Michael Crown Managing Partner www.thevoipconnection.com 321.989.6728 ext. 611 sip:[EMAIL PROTECTED] -Original Message- From: Matt [mailto:[EMAIL PROTECTED] Sent: Thursday, June 02, 2005 8:00 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com He is right Karl. Without the ship-to being on file with the bank.. the company can be held responsible for fraudulant purchases. On 5/31/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, butrather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had BIG BOLD LETTERS - Ship To: I'm unaware of any practices with the bank that requiring Ship-To addresses to be on file with them. Perhaps your financial institution is a bit different? 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank. Where do you get this Ship-To on file w/ Bank idea? Anyhow, you were already answered before that it had to do because YOU didn't have the address on file with your bank. Why are you repeating this lie that it is voipsupply.coms fault? Be repeating it you make yourself look more like a politician or media person, but certainly not someone that is in the electronic engineering business
Re: [Asterisk-Users] VoiPSupply Dot Com
On May 31, 2005, at 4:30 PM, Karl J. Vesterling wrote: Garrett, evidently there is some verbage to that effect on the site. But just to let you know, no other business that we've done business with requires anything like that. Not a one. Also worthy of note is that the purchase was not a credit card order, so I'm rather surprised your terms regarding credit cards would apply. In retrospect, I guess I should have spent the 16 hours browsing your site looking for the fine print instead of waiting for a prompt shipment. But, alas... We found someone that knows how to do business with businesses. Since you're compelled to send us evidence of your other business dealings, why don't you send the list some pictures of yourself with some completely unimportant politicians to further validate your sense of self-righteousness? Listen: you obviously have no understanding of merchant accounts nor business risk management in general, so there's no amount of explaining a seller's right to uphold any and all terms in efforts of mitigating said risk. Go back to your workbench and sniff some solder fumes. /rg ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] VoiPSupply Dot Com
Give it a break you freakin Cry Baby Race the Tyrant Vanderdecken -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Karl J. Vesterling Sent: Tuesday, May 31, 2005 8:05 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] VoiPSupply Dot Com Interesting... Seems the first portion of the message of the previous post got chopped... Garrett, evidently there is some verbage to that effect on the site. But just to let you know, no other business that we've done business with requires anything like that. Not a one. Also worthy of note is that the purchase was not a credit card order, so I'm rather surprised your terms regarding credit cards would apply. In retrospect, I guess I should have spent the 16 hours browsing your site looking for the fine print instead of waiting for a prompt shipment. But, alas... We found someone that knows how to do business with businesses. At 07:30 PM 5/31/2005, you wrote: www.myriadsupply.com -Original Message- From: Joe Scinta [mailto:[EMAIL PROTECTED]] Sent: Tuesday, May 31, 2005 12:55 PM To: [EMAIL PROTECTED] Subject: Re: Your request for a Cisco pricing quote from Myriad Supply great hilary and will we be able to accomplish terms (net1) with your company? Joseph A. Scinta President KEN-TON Electronics Inc. 187 Greenacres Rd. Tonawanda, NY 14150 (716-837-9168) PRODUCTION Facility: KEN-TON ELECTRONICS INC 2256 Sheridan Drive BUFFALO NY 14223 (716-875-5114) - Original Message - From: Hilary DeCourcey - Myriad Supply [EMAIL PROTECTED] To: 'joe scinta' [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Sent: Tuesday, May 31, 2005 12:46 PM Subject: RE: Your request for a Cisco pricing quote from Myriad Supply Hi Joe, Thank you for contacting Myriad Supply for your Cisco needs. This is what we have for you: CP-7960G @ $299 (New) - requires 2 week lead CP-PWR-CUBE @ $38/ea (New Cisco) CP-PWR-CUBE @ $22/ea (New OEM) All phones are backed by a One Year Warranty. Extended warranties and Cisco SMARTnets are also available. A standard Cisco SMARTnet for this phone would be $20. Please let me know if you have any questions or would like to place an order. Best, Hilary Myriad Supply Company, LLC 212.366.6996 phone x114 212.859.7329 fax [EMAIL PROTECTED] AIM: MyriadHilary www.myriadsupply.com -- END EXCERPT -- At 03:00 PM 5/31/2005, you wrote: Karl: http://www.voipsupply.com/credit_authorization/ If you read the second paragraph it explains our policy as it refers to the billing and shipping addresses. **PLEASE NOTE** If your billing address and shipping address are different you should call your credit card company and have your shipping address added as a valid address. If you do not do this your order may be delayed or possibly cancelled. This is where everyone is getting their information from. Thanks, Garrett Smith [EMAIL PROTECTED] 716-250-3408 Direct 716-903-9495 Cell From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Karl J. Vesterling Sent: Tuesday, May 31, 2005 12:30 PM To: C F; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had BIG BOLD LETTERS - Ship To: I'm unaware of any practices with the bank that requiring Ship-To addresses to be on file with them. Perhaps your financial institution is a bit different? 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank
Re: [Asterisk-Users] VoiPSupply Dot Com
Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, Fuc*ing idiot, On 5/31/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: Interesting... Seems the first portion of the message of the previous post got chopped... Garrett, evidently there is some verbage to that effect on the site. But just to let you know, no other business that we've done business with requires anything like that. Not a one. Also worthy of note is that the purchase was not a credit card order, so I'm rather surprised your terms regarding credit cards would apply. In retrospect, I guess I should have spent the 16 hours browsing your site looking for the fine print instead of waiting for a prompt shipment. But, alas... We found someone that knows how to do business with businesses. At 07:30 PM 5/31/2005, you wrote: www.myriadsupply.com -Original Message- From: Joe Scinta [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 31, 2005 12:55 PM To: [EMAIL PROTECTED] Subject: Re: Your request for a Cisco pricing quote from Myriad Supply great hilary and will we be able to accomplish terms (net1) with your company? Joseph A. Scinta President KEN-TON Electronics Inc. 187 Greenacres Rd. Tonawanda, NY 14150 (716-837-9168) PRODUCTION Facility: KEN-TON ELECTRONICS INC 2256 Sheridan Drive BUFFALO NY 14223 (716-875-5114) - Original Message - From: Hilary DeCourcey - Myriad Supply [EMAIL PROTECTED] To: 'joe scinta' [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Sent: Tuesday, May 31, 2005 12:46 PM Subject: RE: Your request for a Cisco pricing quote from Myriad Supply Hi Joe, Thank you for contacting Myriad Supply for your Cisco needs. This is what we have for you: CP-7960G @ $299 (New) - requires 2 week lead CP-PWR-CUBE @ $38/ea (New Cisco) CP-PWR-CUBE @ $22/ea (New OEM) All phones are backed by a One Year Warranty. Extended warranties and Cisco SMARTnets are also available. A standard Cisco SMARTnet for this phone would be $20. Please let me know if you have any questions or would like to place an order. Best, Hilary Myriad Supply Company, LLC 212.366.6996 phone x114 212.859.7329 fax [EMAIL PROTECTED] AIM: MyriadHilary www.myriadsupply.com -- END EXCERPT -- At 03:00 PM 5/31/2005, you wrote: Karl: http://www.voipsupply.com/credit_authorization/ If you read the second paragraph it explains our policy as it refers to the billing and shipping addresses. **PLEASE NOTE** If your billing address and shipping address are different you should call your credit card company and have your shipping address added as a valid address. If you do not do this your order may be delayed or possibly cancelled. This is where everyone is getting their information from. Thanks, Garrett Smith [EMAIL PROTECTED] 716-250-3408 Direct 716-903-9495 Cell From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Karl J. Vesterling Sent: Tuesday, May 31, 2005 12:30 PM To: C F; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank
Re: [Asterisk-Users] VoiPSupply Dot Com
I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had BIG BOLD LETTERS - Ship To: I'm unaware of any practices with the bank that requiring Ship-To addresses to be on file with them. Perhaps your financial institution is a bit different? 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank. Where do you get this Ship-To on file w/ Bank idea? Anyhow, you were already answered before that it had to do because YOU didn't have the address on file with your bank. Why are you repeating this lie that it is voipsupply.coms fault? Be repeating it you make yourself look more like a politician or media person, but certainly not someone that is in the electronic engineering business. No I will not believe it because I read it twice, so stop it. No lie... Fact. There is a difference... So, what we have here is one problem compounded by another, none on behalf of the courier. Exactly, but on behalf of the ordered. If you give a Ship-To address that is NOT on file with your bank, you will NOT get it to that address, and it WILL delay shipping. Gosh dang spin doctors... Where does it state this??? Prove it. Best Regards, Karl J. Vesterling E-Mail: [EMAIL PROTECTED] Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 Extension 0 Yahoo Messenger: karl_vesterling ICQ: 1548052 AOL Instant Messenger: n2vqm ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
On 5/31/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: I'm amazed that this thread keeps going... So am I, but you keep it up :) About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? Last time I checked this was an item you ordered from VoipSupply, and VoipSupply DOES require you to have the Ship-To address on file with your bank (BTW, so do others, so you got some that don't, wow), and yes VoipSupply does clearly state that, when you go thru the process of checking out the items on their web site. We accept packages every day with the same Ship-To address specified to Voip-Supply... WOW, really a nice accomplishment. But I don't think that if you don't have that ship to address on file with your bank, and you order things from voipsupply.com thru their web site, that they arrive as well. Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had BIG BOLD LETTERS - Ship To: Again, you love beating around the bush, it doesn't matter if it was PayPal or not, it was VoipSupply.com but you know what (listen to this because I think you never heard about it before) VoipSupply.com has a policy that you can't ship to an address that you don't have on file with your bank, and VoipSupply.com makes you aware of this when you check out. I'm unaware of any practices with the bank that requiring Ship-To addresses to be on file with them. You are not saying the truth here, since you are aware, I told you about it at least 4 days ago. BTW, it might not be the bank, but the merchant in our case (yep you guessed it, no not PayPal, not CDW, yeah you got it) VoipSupply.com might be the one requiring it. Perhaps your financial institution is a bit different? 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank. Where do you get this Ship-To on file w/ Bank idea? I have it all the time, here are 2 that require that: www.voipsupply.com www.thenerds.com I get the following when checking out from thenerds.com: Note: To help prevent credit card fraud, TheNerds.Net can only ship orders to a verifiable address. If you choose an alternate shipping address you will be required to make this address verifiable with your credit card company. This will involve placing a call to your credit card company at the Customer Service number listed on the back of your credit card to have an alternate address memo notated on your account. The credit card company must enter the name and address of the person to whom you are requesting your package be sent. TheNerds.Net's order processing department will phone your credit card company to confirm you have set up the alternate address memo. TheNerds.net's Order Processing Department usually confirms all orders with an alternate shipping address within 24 hours. If your Credit Card company is unable to set up this alternate address memo, please call our order processing department with your order confirmation number at [1-888-566-6373]. Anyhow, you were already answered before that it had to do because YOU didn't have the address on file with your bank. Why are you repeating this lie that it is voipsupply.coms fault? Be repeating it you make yourself look more like a politician or media person, but certainly not someone that is in the electronic engineering business. No I will not believe it because I read it twice, so stop it. No lie... Fact. There is a difference... So, what we have here is one problem compounded by another, none on behalf of the courier. Exactly, but on behalf of the ordered. If you give a Ship-To address that is NOT on file with your bank, you will NOT get it to that address, and it WILL delay shipping. Gosh dang spin doctors... Where does it state this??? Prove it. Here
Re: [Asterisk-Users] VoiPSupply Dot Com
Karl J. Vesterling wrote: I'm amazed that this thread keeps going... All of us are amazed, too: Karl is going to get the last word in here, no matter what. I would recommend you move on; this is a pissing contest and I am relatively certain I speak for others in saying that you are coming out on the worst end of this with your endless nitpicking and whining. We've all made up our minds long ago as to the likely underlying truth in this matter, and you reinforce it by refusing to let it go. B. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] VoiPSupply Dot Com
Karl: http://www.voipsupply.com/credit_authorization/ If you read the second paragraph it explains our policy as it refers to the billing and shipping addresses. **PLEASE NOTE** If your billing address and shipping address are different you should call your credit card company and have your shipping address added as a valid address. If you do not do this your order may be delayed or possibly cancelled. This is where everyone is getting their information from. Thanks, Garrett Smith [EMAIL PROTECTED] 716-250-3408 Direct 716-903-9495 Cell From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Karl J. Vesterling Sent: Tuesday, May 31, 2005 12:30 PM To: C F; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had BIG BOLD LETTERS - Ship To: I'm unaware of any practices with the bank that requiring Ship-To addresses to be on file with them. Perhaps your financial institution is a bit different? 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank. Where do you get this Ship-To on file w/ Bank idea? Anyhow, you were already answered before that it had to do because YOU didn't have the address on file with your bank. Why are you repeating this lie that it is voipsupply.coms fault? Be repeating it you make yourself look more like a politician or media person, but certainly not someone that is in the electronic engineering business. No I will not believe it because I read it twice, so stop it. No lie... Fact. There is a difference... So, what we have here is one problem compounded by another, none on behalf of the courier. Exactly, but on behalf of the ordered. If you give a Ship-To address that is NOT on file with your bank, you will NOT get it to that address, and it WILL delay shipping. Gosh dang spin doctors... Where does it state this??? Prove it. Best Regards, Karl J. Vesterling E-Mail: [EMAIL PROTECTED] Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 Extension 0 Yahoo Messenger: karl_vesterling ICQ: 1548052 AOL Instant Messenger: n2vqm ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] VoiPSupply Dot Com
On Tue, 31 May 2005, Garrett Smith wrote: **PLEASE NOTE** If your billing address and shipping address are different you should call your credit card company and have your shipping address added as a valid address. If you do not do this your order may be delayed or possibly cancelled. People need to understand the risks that companies take when they accept credit cards. Especially when they do not have a physical signature. Essentially if they ship something on a fraudulently used card, they will lose: - what they ship - _and_ a substantial charge from the credit card company when the true owner of the card repudiates the charge. Steve ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] VoiPSupply Dot Com
Well spoken Brian. Karl, let it rest for the sake of Pete. You made your complaints. It was heard by all. The facts were laid out about 6 times now. Everyone has figured out the how and whys of the problem you experienced. You have been apologized to and as far as I can see the problem was corrected. You got your stuff. The vendor made good and went to the trouble if following up with you and the list. These things happen. I hope they don't happen again but seriously... It happens. How the vendor responds is the important thing. They did right by you so please save the rest of us any more time on this issue and drop it. Cheers, Wiley -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Capouch Sent: Tuesday, May 31, 2005 11:28 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com Karl J. Vesterling wrote: I'm amazed that this thread keeps going... All of us are amazed, too: Karl is going to get the last word in here, no matter what. I would recommend you move on; this is a pissing contest and I am relatively certain I speak for others in saying that you are coming out on the worst end of this with your endless nitpicking and whining. We've all made up our minds long ago as to the likely underlying truth in this matter, and you reinforce it by refusing to let it go. B. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] VoiPSupply Dot Com
Garrett, evidently there is some verbage to that effect on the site. But just to let you know, no other business that we've done business with requires anything like that. Not a one. Also worthy of note is that the purchase was not a credit card order, so I'm rather surprised your terms regarding credit cards would apply. In retrospect, I guess I should have spent the 16 hours browsing your site looking for the fine print instead of waiting for a prompt shipment. But, alas... We found someone that knows how to do business with businesses. -- BEGIN EXCERPT -- - Original Message - From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Sent: Tuesday, May 31, 2005 3:10 PM Subject: Re: Your request for a Cisco pricing quote from Myriad Supply thanks :) lisa our bookeeper will fill this out tomorrow and fax it back! thanks in advance - Original Message - From: Hilary DeCourcey - Myriad Supply [EMAIL PROTECTED] To: 'Joe Scinta' [EMAIL PROTECTED] Sent: Tuesday, May 31, 2005 1:04 PM Subject: RE: Your request for a Cisco pricing quote from Myriad Supply Hi Joe, No problem. I'd just need you to fill out our credit application (as required by our accounting department) and we can get you set up w/ NET 1 terms. We're getting a very large shipment of the 7960gs within the next 2 weeks - so after we get your credit app you can just send over a PO to reserve one, or however many you need. Best, Hilary Myriad Supply Company, LLC 212.366.6996 phone x114 212.859.7329 fax [EMAIL PROTECTED] AIM: MyriadHilary www.myriadsupply.com -Original Message- From: Joe Scinta [mailto:[EMAIL PROTECTED]] Sent: Tuesday, May 31, 2005 12:55 PM To: [EMAIL PROTECTED] Subject: Re: Your request for a Cisco pricing quote from Myriad Supply great hilary and will we be able to accomplish terms (net1) with your company? Joseph A. Scinta President KEN-TON Electronics Inc. 187 Greenacres Rd. Tonawanda, NY 14150 (716-837-9168) PRODUCTION Facility: KEN-TON ELECTRONICS INC 2256 Sheridan Drive BUFFALO NY 14223 (716-875-5114) - Original Message - From: Hilary DeCourcey - Myriad Supply [EMAIL PROTECTED] To: 'joe scinta' [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Sent: Tuesday, May 31, 2005 12:46 PM Subject: RE: Your request for a Cisco pricing quote from Myriad Supply Hi Joe, Thank you for contacting Myriad Supply for your Cisco needs. This is what we have for you: CP-7960G @ $299 (New) - requires 2 week lead CP-PWR-CUBE @ $38/ea (New Cisco) CP-PWR-CUBE @ $22/ea (New OEM) All phones are backed by a One Year Warranty. Extended warranties and Cisco SMARTnets are also available. A standard Cisco SMARTnet for this phone would be $20. Please let me know if you have any questions or would like to place an order. Best, Hilary Myriad Supply Company, LLC 212.366.6996 phone x114 212.859.7329 fax [EMAIL PROTECTED] AIM: MyriadHilary www.myriadsupply.com -- END EXCERPT -- At 03:00 PM 5/31/2005, you wrote: Karl: http://www.voipsupply.com/credit_authorization/ If you read the second paragraph it explains our policy as it refers to the billing and shipping addresses. **PLEASE NOTE** If your billing address and shipping address are different you should call your credit card company and have your shipping address added as a valid address. If you do not do this your order may be delayed or possibly cancelled. This is where everyone is getting their information from. Thanks, Garrett Smith [EMAIL PROTECTED] 716-250-3408 Direct 716-903-9495 Cell From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Karl J. Vesterling Sent: Tuesday, May 31, 2005 12:30 PM To: C F; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had
RE: [Asterisk-Users] VoiPSupply Dot Com
Interesting... Seems the first portion of the message of the previous post got chopped... Garrett, evidently there is some verbage to that effect on the site. But just to let you know, no other business that we've done business with requires anything like that. Not a one. Also worthy of note is that the purchase was not a credit card order, so I'm rather surprised your terms regarding credit cards would apply. In retrospect, I guess I should have spent the 16 hours browsing your site looking for the fine print instead of waiting for a prompt shipment. But, alas... We found someone that knows how to do business with businesses. At 07:30 PM 5/31/2005, you wrote: www.myriadsupply.com -Original Message- From: Joe Scinta [mailto:[EMAIL PROTECTED]] Sent: Tuesday, May 31, 2005 12:55 PM To: [EMAIL PROTECTED] Subject: Re: Your request for a Cisco pricing quote from Myriad Supply great hilary and will we be able to accomplish terms (net1) with your company? Joseph A. Scinta President KEN-TON Electronics Inc. 187 Greenacres Rd. Tonawanda, NY 14150 (716-837-9168) PRODUCTION Facility: KEN-TON ELECTRONICS INC 2256 Sheridan Drive BUFFALO NY 14223 (716-875-5114) - Original Message - From: Hilary DeCourcey - Myriad Supply [EMAIL PROTECTED] To: 'joe scinta' [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Sent: Tuesday, May 31, 2005 12:46 PM Subject: RE: Your request for a Cisco pricing quote from Myriad Supply Hi Joe, Thank you for contacting Myriad Supply for your Cisco needs. This is what we have for you: CP-7960G @ $299 (New) - requires 2 week lead CP-PWR-CUBE @ $38/ea (New Cisco) CP-PWR-CUBE @ $22/ea (New OEM) All phones are backed by a One Year Warranty. Extended warranties and Cisco SMARTnets are also available. A standard Cisco SMARTnet for this phone would be $20. Please let me know if you have any questions or would like to place an order. Best, Hilary Myriad Supply Company, LLC 212.366.6996 phone x114 212.859.7329 fax [EMAIL PROTECTED] AIM: MyriadHilary www.myriadsupply.com -- END EXCERPT -- At 03:00 PM 5/31/2005, you wrote: Karl: http://www.voipsupply.com/credit_authorization/ If you read the second paragraph it explains our policy as it refers to the billing and shipping addresses. **PLEASE NOTE** If your billing address and shipping address are different you should call your credit card company and have your shipping address added as a valid address. If you do not do this your order may be delayed or possibly cancelled. This is where everyone is getting their information from. Thanks, Garrett Smith [EMAIL PROTECTED] 716-250-3408 Direct 716-903-9495 Cell From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Karl J. Vesterling Sent: Tuesday, May 31, 2005 12:30 PM To: C F; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com I'm amazed that this thread keeps going... About the claim of Ship-To being on file with bank... CDW doesn't have a problem with it... Ingram Micro doesn't have a problem with it. Merisel doesn't have a problem with it. Digi-Key doesn't have a problem with it... Why would Voip-Supply??? We accept packages every day with the same Ship-To address specified to Voip-Supply... Additional comments dispursed throughout At 02:32 PM 5/27/2005, you wrote: On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. This was not a paypal transaction. The PO had BIG BOLD LETTERS - Ship To: I'm unaware of any practices with the bank that requiring Ship-To addresses to be on file with them. Perhaps your financial institution is a bit different? 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank. Where do you get this Ship-To on file w/ Bank idea? Anyhow, you were already answered before that it had to do because YOU didn't have the address on file with your bank. Why are you repeating this lie that it is voipsupply.coms fault? Be repeating it you make yourself look more like a politician or media person, but certainly not someone that is in the electronic
Re: [Asterisk-Users] VoiPSupply Dot Com
See below... At 07:29 PM 5/26/2005, you wrote: It's not the licenses, that's like 10% of the problem. One can always buy licenses... But the 16 man hours I wasted waiting for the across-town overnight shipment vastly outweighed the cost of the licenses. To mitigate risk, why didn't you ask to pick up the product in person? It's cheaper to pay the $85.00 to send the equipment than it is to pull someone off the assembly line at KTE to act as the gopher. The main gripe is: It's the fact that the next-day delivery for across town was two days late. Add to that the fact that it was shipped to the Bill-To address and not the Ship-To address. Thereby causing me to bill out 16 hours of my time (which isn't cheap), for sitting on my hands. THAT IS THE PROBLEM! I don't have any feelings about Voipsupply.com one way or another, but you're really beating a dead horse here about something that should be common sense. Like Ronald Reagan said about the Soviets: Trust But Verify. Translation: get a tracking confirmation number before you travel and waste your valuable time next time. Sh*t happens with shipping no matter how diligent the supplier is. Yup... Had that... Got the tracking number when I got on the flight, but it didn't scan in until Thursday AM. br div___/div divAsterisk-Users mailing list/div divAsterisk-Users@lists.digium.com/div diva href="" href="http://lists.digium.com/mailman/listinfo/asterisk-users" eudora="autourl">http://lists.digium.com/mailman/listinfo/asterisk-users EUDORA=AUTOURLhttp://lists.digium.com/mailman/listinfo/asterisk-users/a/div divTo UNSUBSCRIBE or update options visit:/div nbsp;nbsp; a href="" EUDORA=AUTOURLhttp://lists.digium.com/mailman/listinfo/asterisk-users/a /blockquote/x-html Best Regards, Karl J. Vesterling E-Mail: [EMAIL PROTECTED] Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 Extension 0 Yahoo Messenger: karl_vesterling ICQ: 1548052 AOL Instant Messenger: n2vqm ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
On May 27, 2005 08:15 am, Karl J. Vesterling wrote: It's cheaper to pay the $85.00 to send the equipment than it is to pull someone off the assembly line at KTE to act as the gopher. Fair enough. Yup... Had that... Got the tracking number when I got on the flight, but it didn't scan in until Thursday AM. I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? -A. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. So, what we have here is one problem compounded by another, none on behalf of the courier. -A. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Best Regards, Karl J. Vesterling E-Mail: [EMAIL PROTECTED] Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 Extension 0 Yahoo Messenger: karl_vesterling ICQ: 1548052 AOL Instant Messenger: n2vqm ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] VoiPSupply Dot Com
Title: Message -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cory AndrewsSent: Thursday, May 26, 2005 6:33 PMTo: Asterisk Users Mailing List - Non-Commercial DiscussionSubject: RE: [Asterisk-Users] VoiPSupply Dot Com Karl, first off I apologize for any inconvenience on your recent order. I will take a look at your transaction to see where things may have gone awry. We do make mistakes, but we strive to not make the same mistake more than once. Secondly, I apologize to the list moderator for the pseudo-commercial nature of this post. The grievance was aired on this list, and I felt compelled to respond to this list and I realize much of this may be more appropriate for the BIZ list. Cory, You sir, are a class act. The message quoted above (snipped, for brevity) is an excellent example of how customer relations should be handled. While it appears that thethe issue was, at leastin part, dueto some less than effective business processes on your end, as well as a partially clueless customer,you handled the customer with courtesy and respect; the hallmark of a company thattruly VALUES their customers. Clearly, you understand that it is the interest of the business to make those customers happy. Some of the other vendors on these lists would do well to pay attention to the lesson that Cory just gave. -- Internal Virus Database is out-of-date. Checked by AVG Anti-Virus. Version: 7.0.322 / Virus Database: 266.11.14 - Release Date: 05/20/2005 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
On 5/27/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. This screw up has to do with the person that ordered it, because they didn't have the ship to address on file with their bank. 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. See above, again this is a screw up that happened because of the one that ordered it, by NOT having the ship to address on file with their bank. Anyhow, you were already answered before that it had to do because YOU didn't have the address on file with your bank. Why are you repeating this lie that it is voipsupply.coms fault? Be repeating it you make yourself look more like a politician or media person, but certainly not someone that is in the electronic engineering business. No I will not believe it because I read it twice, so stop it. So, what we have here is one problem compounded by another, none on behalf of the courier. Exactly, but on behalf of the ordered. If you give a Ship-To address that is NOT on file with your bank, you will NOT get it to that address, and it WILL delay shipping. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com: Epilogue
I promise this will be the last chapter in the story, at least from my end. If we could only get George Lucas to say the same thing about the godawful new Star Wars movies he keeps cranking out. I did some research this morning, interviewed the involved parties on our end, and have come to the following conclusions. We did indeed make an error on our end. When the sales rep received the purchase order from Ken-Ton, he failed to notice they had supplied an alternate shipping address, and the order was put in with their default shipping address on file. By the time the error was realized, perhaps a day's delay was incurred, and then we moved swiftly to correct the error. All through this process, Darren claims to have been in constant contact with Ken-Ton Electronics to advise them of the situation. Even in lieu of our poor performance, the customer did see fit to purchase additional equipment from us. On their next order, Darren (the sales rep who committed the clerical error on the mis-shipped earlier order) took it upon himself to hand deliver the equipment to the customer site, and to offer his personal apology for the less than perfect service the first go-round. In the course of Darren's conversation with the customer, the subject of credit terms arose. Darren relayed to the customer that we generally do not offer terms to our customers, which is, for the most part, a true statement. I suspect that the principals at Ken-Ton Electronics may have taken personal offense to our broad policy of not offering credit, and may in fact have concluded that we did not find them worthy of credit. Unfortunately, due to the volatile nature of technology business, it is exceedingly difficult for us to make sound decision regarding the extension of credit to customers. We are a quite large company, with annual sales for 2005 projected to approach $30 million in hardware sales, but at the same time we are privately funded and do not rely at this point on outside investment or venture capital. Having written down signifigant bad debt at the end of 2004 from customers who had stellar DB scores but still managed to find ways to bankrupt their companies, we made a decision only to extend credit to very large accounts, and only those we felt were completely risk free. We knew we would perhaps lose or alienate some customers in the transition, but the long term pros far outweighed the short term cons. In summary, we are still a bit amazed that the situation resulted in such a lengthy, public diatribe from Mr. Vesterling. Karl is and important and very busy fellow, and he has taken the liberty of sending me some photos of himself hobnobbing with other very important and very busy people, reminding me *_Look... You're in my hometown, and I'm not your average Buffalo Ambassador: _*I'm not sure what the point is there either, but here they are for your viewing pleasure. Karl with former house speaker Newt Gingrich http://www.voipsupply.com/images/karl1.jpg Karl with luminary Jack Quinn http://www.voipsupply.com/images/karl2.jpg We realize that time is money, and we will continue to improve our process with the ultimate goal of 100% customer satisfaction. Cory Andrews Senior Partner VOIPSupply.com + V: 800.398.VOIP X22 F: 716.630.1548 E: [EMAIL PROTECTED] Karl J. Vesterling wrote: At 08:59 AM 5/27/2005, you wrote: [ snip for brevity ] I just wanted to clarify ... this isn't a voipsupply.com problem at all, but rather a courier screwup... which happens anywhere and at anytime... right? TWO screw ups in the shipment. 1.) It was shipped to the Bill-To address. Since there is no one there during the day I had to sit and wait for it lest it not be delivered. 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's priority overnight, and it's across town, and the tracking number was supplied on Wednesday one would expect that it would show up Thursday, not Friday. So, what we have here is one problem compounded by another, none on behalf of the courier. -A. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Best Regards, Karl J. Vesterling *E-Mail:* [EMAIL PROTECTED] *Telephone: Washington DC:* (202) 448-3009 Extension 0 *Annapolis MD:* (240) 524-6706 Extension 0 *Bethesda MD:* (301) 576-3014 Extension 0 *Niagara Falls NY:* (716) 286-9175 Extension 0 *Buffalo NY:* (716) 608-1121 Extension 0 *Yahoo Messenger:* karl_vesterling *ICQ: *1548052 *AOL Instant Messenger:* n2vqm
RE: [Asterisk-Users] VoiPSupply Dot Com: Epilogue
LOL - You mean he actually 'met' Newt Gingrich? How dare you not extend him credit!!! I mean seriously... For such a distinguished individual... Hey, not only have I met the heads of several multi-billion dollar corps, I have gotten absolutely blasted drunk with them. So I should get credit, a 40% discount, and your daughters phone number, right??? LOL Seriously, though. I think it is a sigh of relief that this hopefully will be all over and off the list. I for one have seen enough positive comments to know that your company is a quality player. The fact that you have followed up with the community and been so forthright also says a lot. Mistakes happen. Sometimes people get inconvenienced. The quality companies address the issue and fix it as best they can. I don't think we can ask for much more than that. Keep up the good work and keep that pricing aggressive... 8) Cheers, Wiley Siler Who has been drunk with important people ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com: Epilogue
Maybe I should my pictures in with me and supermodels. :-) Cheers, -Scott - Original Message - From: Wiley Siler [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Friday, May 27, 2005 12:26 PM Subject: RE: [Asterisk-Users] VoiPSupply Dot Com: Epilogue LOL - You mean he actually 'met' Newt Gingrich? How dare you not extend him credit!!! I mean seriously... For such a distinguished individual... Hey, not only have I met the heads of several multi-billion dollar corps, I have gotten absolutely blasted drunk with them. So I should get credit, a 40% discount, and your daughters phone number, right??? LOL Seriously, though. I think it is a sigh of relief that this hopefully will be all over and off the list. I for one have seen enough positive comments to know that your company is a quality player. The fact that you have followed up with the community and been so forthright also says a lot. Mistakes happen. Sometimes people get inconvenienced. The quality companies address the issue and fix it as best they can. I don't think we can ask for much more than that. Keep up the good work and keep that pricing aggressive... 8) Cheers, Wiley Siler Who has been drunk with important people ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] VoiPSupply Dot Com: Epilogue
-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Scott Wolfe Sent: Friday, May 27, 2005 4:07 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com: Epilogue Maybe I should my pictures in with me and supermodels. :-) Cheers, -Scott SNIP Only if you have your clothes on and they don't... ;-) ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com: Epilogue
Only if you have your clothes on and they don't... ;-) I should _hope_ they don't have your clothes on :) Andrew -- Linux supports the notion of a command line or a shell for the same reason that only children read books with only pictures in them. Language, be it English or something else, is the only tool flexible enough to accomplish a sufficiently broad range of tasks. -- Bill Garrett ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] VoiPSupply Dot Com
I agree that voipsupply is great! Now can we end this thread? So they had phone problems, so what. As for the license issues, that is not their problem. If cisco is a pain about licenses it's cisco's issue. Sometimes I have secretaries that just fail to show up. I think we can live with it and admit that voipsupply is a decent reseller. I have seen some ship delays, but in reality they are a business and want to make customers happy. How often has there been an open source project with real companies involved in support and sales? I cannot recall any that survived the dot com boom. If you look at some of the voip service companies out there reselling termination, you will find that voipsupply is on a much better track. They are running their operation like a professional catalog company. I forsee they will be around for a long time. Just my 2 cents. Greg -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom Hayden Sent: Wednesday, May 25, 2005 9:12 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] VoiPSupply Dot Com VoIPSupply has given me some of the best customer service I've ever received ANYWHERE. period. I called their 800 number and spoke with Dave (David?) and he advised me on purchases and hooked me up with everything I wanted/needed! Thanks VoIPSupply! -- Tom Hayden On 5/25/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: VoipSupply tech support is awesome... I'll second that observation. At 06:51 PM 5/25/2005, you wrote: I have followed this thread but didn't say anything until I read this one, since I think that the problems he had with VoipSupply.com were the writers fault and not voipsupply.coms. So here I start, I have purchased from voipsupply.com over 120 phones (Polycom, Cisco, Sipura, Uniden) the last few weeks. I have never had a technical or other sales problem with them, not even shipping, of course when I order large quantities I don't expect next day delivery, it's more like 10 days. But whenever I ordered smaller quantities they were shipped the day they were ordered. I even tried by ordering direct from their site without calling the sale rep I usually use, so that I don't get special attention, and viola it was shipped that same day. As for technical support, I can only say that I couldn't ask for something better, they are very good in supporting as much as they have to go (new firmwares, deployment examples, and so on). On 5/25/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: We just bought (a couple weeks ago) Qty 6 Cisco Phones from them. There was no licenses with the phones... Go figure... So, evidently they're supposed to be new, and one would expect they come with the license, but alas no license. Really, since when does it come with a license? http://www.voipsupply.com/product_info.php?manufacturers_id=10product s_id=356 They don't even say that it comes with the license. Anyhow why do you want the license? It's only needed for call manager. Try dealing with Cisco and they will tell you $300 + without the license. I'm coming from there. We discovered this during our initial purchase of a few Sipura Units and (2) Cisco 7960 Phones. So if you went ahead and purchased 6 more, you obviously knew whats going on. When we purchased the (6) additional Cisco 7960's it would seem that no only was there no license (as expected), as your ignorance expected. But the phone itself was configured with an unknown password and they weren't consistent with the Firmware versions installed. Needless to say upgrading these to the latest SIP Firmware was quite the difficult task. Cisco ships them with SCCP, so why to you expect voipsupply.com to change it? Nowhere is it mentioned that it will be preloaded with sip. http://www.voipsupply.com/product_info.php?manufacturers_id=10product s_id=356 Difficult task? really? so is eating and sleeping, if you haven't got the time (I haven't, at least not always). Also worthy of note is that I flew to the location where we were deploying these units (Buffalo NY, which oddly enough is the home town of Voip-Supply) and they had shipped the purchased items to the Bill-To address instead of the Ship-To address. This makes me think that you didn't either: Ask them to ship to another place, or the Ship-To address wasn't registered with your bank, before you check out the web site clearly states, that if your shipping address is not on file with your bank it will be shipped to your bill to address. Add to that the packages were a day late, and since the Bill-To address is residential they didn't arrive until 4:55PM on a Friday. So why didn't you call UPS or Fedex to fight about this, nothing to do with Voipsupply.com, unless you ordered it way early
RE: [Asterisk-Users] VoiPSupply Dot Com
OMG! Has anyone tried to visit www.ken-ton.com? It's a laugh! Explains his whole email. Heh... Greg From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Karl J. VesterlingSent: Wednesday, May 25, 2005 1:29 PMTo: Asterisk Users Mailing List - Non-Commercial DiscussionCc: [EMAIL PROTECTED]Subject: Re: [Asterisk-Users] VoiPSupply Dot Com We just bought (a couple weeks ago) Qty 6 Cisco Phones from them.There was no licenses with the phones... Go figure... So, evidently they're supposed to be new, and one would expect they come with the license, but alas no license.We discovered this during our initial purchase of a few Sipura Units and (2) Cisco 7960 Phones.When we purchased the (6) additional Cisco 7960's it would seem that no only was there no license (as expected), but the phone itself was configured with an unknown password and they weren't consistent with the Firmware versions installed. Needless to say upgrading these to the latest SIP Firmware was quite the difficult task.Also worthy of note is that I flew to the location where we were deploying these units (Buffalo NY, which oddly enough is the home town of Voip-Supply) and they had shipped the purchased items to the Bill-To address instead of the Ship-To address.Add to that the packages were a day late, and since the Bill-To address is residential they didn't arrive until 4:55PM on a Friday.I had arrived, and anticipated their arrival Thursday AM.In short, I wound up sitting on my hands with my thumb stuck in an extremely uncomfortable place for 16 hours eagerly anticipating the arrival of the purchased items.Here's the kicker. Since we purchased two MediaTrix 1204's I was expecting to be able to get in touch with their technical support if I had difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri Eastern. No dice there... Can you say "Show Stopper" ???So, not only did I sit on my hands for 16 hours, but this caused me TONS of grief since my regular 9 - 5 job here in DC occupies that spectrum of my time, and the Thursday and Friday when I was expecting delivery was personal time that I took off from work to do this side project.SUMMARY:If you call Voip-Supply and the person that answers the call is named Damon, ask for someone else.On the other hand, feel free to recommend Damons incredibly astounding and unique customer service abilities to all your competitors.At 12:37 AM 5/18/2005, you wrote: I tried calling their toll free number and toll number last week in the morning and afternoon and was handed a recording saying this number is no longer in service. The web site was up but there was no message on the site as to why the phone numbers were not working.I just called the number now and it is working. Being around the internet for a quite a long time this gives me an uneasy feeling. I have seen companys start to go under and pull the plug when they get into financial trouble(not being able to pay the bills) and run with the customers money. I have had this happen to me on 2 occasions. Just the woes of doing business on the net.Being in Canada it makes it very difficult to find companies that will ship COD from the US. If I was to order I would only order COD from now on from VoipSupply.I have ordered product from VoipSupply and received the product. I will not be ordering more product do to this outage of the phones with no explanation.Just my 2cents.___Asterisk-Users mailing listAsterisk-Users@lists.digium.comhttp://lists.digium.com/mailman/listinfo/asterisk-usersTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Best Regards, Karl J. VesterlingE-Mail: [EMAIL PROTECTED] Telephone:Washington DC: (202) 448-3009 Extension 0Annapolis MD: (240) 524-6706 Extension 0Bethesda MD: (301) 576-3014 Extension 0Niagara Falls NY: (716) 286-9175 Extension 0Buffalo NY: (716) 608-1121 Extension 0 Yahoo Messenger: karl_vesterlingICQ: 1548052AOL Instant Messenger: n2vqm ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] VoiPSupply Dot Com
About this business with the distraction of the Cisco licenses... Seems most have put the brunt of the focus of my gripe on that. It's not the licenses, that's like 10% of the problem. One can always buy licenses... But the 16 man hours I wasted waiting for the across-town overnight shipment vastly outweighed the cost of the licenses. The main gripe is: It's the fact that the next-day delivery for across town was two days late. Add to that the fact that it was shipped to the Bill-To address and not the Ship-To address. Thereby causing me to bill out 16 hours of my time (which isn't cheap), for sitting on my hands. THAT IS THE PROBLEM! I thought it was worth mentioning the SIP licenses so others would be in the know as well. Seems Gregory reckons himself an expert on HTML design... About the KTE site: I don't author the ken-ton.com site. Ken-Ton doesn't specialize in HTML authoring, graphics, or the like. What Ken-Ton does specialize in is electronics engineering and research. We've been using VOIP since 1995 combined with Wireless to link the two facilities. Ken-Ton.com has been on the Internet as early as 1992, a subdomain of exucom.com at the time. So, yes... The web page is a might bit outdated, matter of fact I doubt that it's been touched or updated since 1996. But... With that ugly page, it's still been in business since 1975, and is doing quite well I might add. PS: Ken-Ton is currently looking for someone to re-vamp the site, but it's not a real high priority. However, if someone reading this has a web portfolio with some references you might try contacting Joe about it. He's mentioned it to me several times this year, but I have bigger fish to fry than look for some HTML authors. SUMMARY: Voip Supply - Good, however if your project is time critical your mileage may vary. Tech Support is awesome. They don't do 30 day terms, so if you're thinking of quantity purchases you may consider another distributor. I'll still buy stuff from them, and I'll still recommend them for the occasional user who wants to get a Sipura, or Digium card to play with. But if it's time critical I can't recommend them. Does that clear things up any??? At 02:35 AM 5/26/2005, you wrote: Content-class: urn:content-classes:message Content-Type: multipart/alternative; boundary=_=_NextPart_001_01C561BD.0B0A3F02 OMG! Has anyone tried to visit www.ken-ton.com? It's a laugh! Explains his whole email. Heh... Greg From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Karl J. Vesterling Sent: Wednesday, May 25, 2005 1:29 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: [EMAIL PROTECTED] Subject: Re: [Asterisk-Users] VoiPSupply Dot Com We just bought (a couple weeks ago) Qty 6 Cisco Phones from them. There was no licenses with the phones... Go figure... So, evidently they're supposed to be new, and one would expect they come with the license, but alas no license. We discovered this during our initial purchase of a few Sipura Units and (2) Cisco 7960 Phones. When we purchased the (6) additional Cisco 7960's it would seem that no only was there no license (as expected), but the phone itself was configured with an unknown password and they weren't consistent with the Firmware versions installed. Needless to say upgrading these to the latest SIP Firmware was quite the difficult task. Also worthy of note is that I flew to the location where we were deploying these units (Buffalo NY, which oddly enough is the home town of Voip-Supply) and they had shipped the purchased items to the Bill-To address instead of the Ship-To address. Add to that the packages were a day late, and since the Bill-To address is residential they didn't arrive until 4:55PM on a Friday. I had arrived, and anticipated their arrival Thursday AM. In short, I wound up sitting on my hands with my thumb stuck in an extremely uncomfortable place for 16 hours eagerly anticipating the arrival of the purchased items. Here's the kicker. Since we purchased two MediaTrix 1204's I was expecting to be able to get in touch with their technical support if I had difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri Eastern. No dice there... Can you say Show Stopper ??? So, not only did I sit on my hands for 16 hours, but this caused me TONS of grief since my regular 9 - 5 job here in DC occupies that spectrum of my time, and the Thursday and Friday when I was expecting delivery was personal time that I took off from work to do this side project. SUMMARY: If you call Voip-Supply and the person that answers the call is named Damon, ask for someone else. On the other hand, feel free to recommend Damons incredibly astounding and unique customer service abilities to all your competitors. At 12:37 AM 5/18/2005, you wrote: I tried calling their toll free number and toll number last week in the morning and afternoon and was handed a recording saying this number is no longer in service. The web site was up but there was no message
Re: [Asterisk-Users] VoiPSupply Dot Com
It's not the licenses, that's like 10% of the problem. One can always buy licenses... But the 16 man hours I wasted waiting for the across-town overnight shipment vastly outweighed the cost of the licenses. To mitigate risk, why didn't you ask to pick up the product in person? The main gripe is: It's the fact that the next-day delivery for across town was two days late. Add to that the fact that it was shipped to the Bill-To address and not the Ship-To address. Thereby causing me to bill out 16 hours of my time (which isn't cheap), for sitting on my hands. THAT IS THE PROBLEM! I don't have any feelings about Voipsupply.com one way or another, but you're really beating a dead horse here about something that should be common sense. Like Ronald Reagan said about the Soviets: Trust But Verify. Translation: get a tracking confirmation number before you travel and waste your valuable time next time. Sh*t happens with shipping no matter how diligent the supplier is. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] VoiPSupply Dot Com
Karl, first off I apologize for any inconvenience on your recent order. I will take a look at your transaction to see where things may have gone awry. We do make mistakes, but we strive to not make the same mistake more than once. Secondly, I apologize to the list moderator for the pseudo-commercial nature of this post. The grievance was aired on this list, and I felt compelled to respond to this list and I realize much of this may be more appropriate for the BIZ list. With respect to Cisco phone licensing, I myself sometimes become confused. Cisco has retooled this program a few times. Different resellers have access to various licensed versions, including CallManager (CH1) ,CallManager Express (CCME) and the newer SIP licensed units. We turn over stock on Cisco phones very rapidly and sourcestock from all over the globe. If we happen to have a large stock position of phones that include a particular type of license, we try to be proactive in updating the individual product page to reflect the version of the phones we are currently selling. So you are not disappointed in the future, unless we are specifically advertising that the phones include a specific version license, best to assume you are going to get the Spare (unlicensed) version. To my knowledge, none of the Cisco models come with SIP preloaded, as Cisco's vested interest lies in SCCP the native protocol of their CallManager platform. Better yet, call one of our inside sales reps and ask us to ship or source the specific version of phone you require for your application. If you get someone named "Damon", hang up, check to make sure you are dialing the rightnumber, and call again. We have a lot of new hires, and I have trouble keeping track of all the new faces, but I am certain there is no one in our employ by the name of Damon. We do have a Ramon and a Darren. If you can give me a positive id here I will see to it they are firedby 9:05AM tomorrow. Just kidding, That being said, due to the growth of the VOIP industry, and the resultant growth of our company and customer base, we spend a great deal of time retooling our infrastructure and instituting the necessary manpower, policies and procedures to efficiently and correctly process larger volumes of customer orders. It is a challenge to orchestrate the logistics sometimes but I can assure you we want our customers to value our service. It is our policy to only ship credit card orders to an address that is on file with with the card issuing bank. If we relied solely on our merchant clearing house to authorize credit card transactions, we would be out of business in short order. We receive countless fraudulent transactions, and therefore we must manually verify the identity of the card holder in many cases. If the ship to: address is not on file with the card issuing bank, we quickly contact the customer and ask them to call their issuing bank and get the alternate address on file. Once that has been completed, the order is released to shipping. If your order fits this scenario, that may have accounted for the unfortunate, but necessary, delay. Many of our customers have had to endure some lengthy backorder/delays on popular products because of supply issues with our vendors. We have great relationships with our vendors and I spend most of my day on the phone performing minor miracles in an effort to keep the supply chain moving. We appreciate the kind words from what appear to be the majority of respondents to Karl's post. To any and all who feel we may have dropped the ball, we hope you'll give us a second look. In appreciation for the positive reinforcement from our customers on the list, and with respect to Karl's grievance and constructive criticism, I have created a discount code which will remain active until the end of the month. If anyone reading this has equipment needs, and wants to save 10% , simply enter the discount code SORRYKARL in the appropriate field during the checkout procedure. Like I said, this code will be valid until the end of the month, good for WEB ORDERS ONLY (please don't ask your sales rep to honor the discount if you are phoning in your order, these guys rely on commissions for a portion of their income). The discount code is case sensitive so make sure you lock the caps. I wish you all continued success in your telephony endeavors! Cory AndrewsPartner / PurchasingVOIPSupply.com++454 Sonwil DriveBuffalo, NY 14225++v - 800.398.VOIP Ext 22f - 716.630.1548e - [EMAIL PROTECTED] -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Karl J. VesterlingSent: Thursday, May 26, 2005 6:08 PMTo: Asterisk Users Mailing List - Non-Commercial DiscussionSubject: RE: [Asterisk-Users] VoiPSupply Dot ComAbout this business with the distraction of the Cisco licenses... Seems most have put the brunt of
Re: [Asterisk-Users] VoiPSupply Dot Com
Fellow Canadians: Please excuse this brief bit of self-promotion but in my defence it does pertain to this thread. Being in Canada it makes it very difficult to find companies that will ship COD from the US. If I was to order I would only order COD from now on from VoipSupply. We are in Canada; we are authorised Digium, Grandstream, Sipura, and Snom resellers; and we ship COD (within Canada). -- George Pajari, netVOICE communications604 484 VOIP (484 8647 x102) Open Source VoIP/Telephony Specialists 1 877 NET VOIP (638 8647 x102) www.netvoice.ca www.ip-centrex.ca www.digium.ca www.grandstream.ca www.sipura.ca www.snom.ca ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] VoiPSupply Dot Com
Being in Canada it makes it very difficult to find companies that will ship COD from the US. If I was to order I would only order COD from now on from VoipSupply. We are in Canada; we are authorised Digium, Grandstream, Sipura, and Snom resellers; and we ship COD (within Canada). I have never done business with netVOICE but have heard only good things about them. At the same time, we carry most of the same products and would be happy to help any Canadians out :) Check us out at www.voipdepot.ca. Competition is great, isn't it? -- Nabeel Jafferali X2 Networks www.x2n.ca T: 1.647.722.6900 1.877.VOIP.X2N F: 1.866.655.6698 FWD: 46990 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
I feel I need to stand behind voipsupply.com here as well.We have ordered several ATAs as we are starting up our VoIP business, and just recently became a reseller with them.. so far we've had nothing but success with them and love them. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
I buy stuff from VoipSupply online, and will continue, they all were smooth transactions. Not need to flame them here. Canadian setup? ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
We just bought (a couple weeks ago) Qty 6 Cisco Phones from them. There was no licenses with the phones... Go figure... So, evidently they're supposed to be new, and one would expect they come with the license, but alas no license. We discovered this during our initial purchase of a few Sipura Units and (2) Cisco 7960 Phones. When we purchased the (6) additional Cisco 7960's it would seem that no only was there no license (as expected), but the phone itself was configured with an unknown password and they weren't consistent with the Firmware versions installed. Needless to say upgrading these to the latest SIP Firmware was quite the difficult task. Also worthy of note is that I flew to the location where we were deploying these units (Buffalo NY, which oddly enough is the home town of Voip-Supply) and they had shipped the purchased items to the Bill-To address instead of the Ship-To address. Add to that the packages were a day late, and since the Bill-To address is residential they didn't arrive until 4:55PM on a Friday. I had arrived, and anticipated their arrival Thursday AM. In short, I wound up sitting on my hands with my thumb stuck in an extremely uncomfortable place for 16 hours eagerly anticipating the arrival of the purchased items. Here's the kicker. Since we purchased two MediaTrix 1204's I was expecting to be able to get in touch with their technical support if I had difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri Eastern. No dice there... Can you say Show Stopper ??? So, not only did I sit on my hands for 16 hours, but this caused me TONS of grief since my regular 9 - 5 job here in DC occupies that spectrum of my time, and the Thursday and Friday when I was expecting delivery was personal time that I took off from work to do this side project. SUMMARY: If you call Voip-Supply and the person that answers the call is named Damon, ask for someone else. On the other hand, feel free to recommend Damons incredibly astounding and unique customer service abilities to all your competitors. At 12:37 AM 5/18/2005, you wrote: I tried calling their toll free number and toll number last week in the morning and afternoon and was handed a recording saying this number is no longer in service. The web site was up but there was no message on the site as to why the phone numbers were not working. I just called the number now and it is working. Being around the internet for a quite a long time this gives me an uneasy feeling. I have seen companys start to go under and pull the plug when they get into financial trouble(not being able to pay the bills) and run with the customers money. I have had this happen to me on 2 occasions. Just the woes of doing business on the net. Being in Canada it makes it very difficult to find companies that will ship COD from the US. If I was to order I would only order COD from now on from VoipSupply. I have ordered product from VoipSupply and received the product. I will not be ordering more product do to this outage of the phones with no explanation. Just my 2cents. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Best Regards, Karl J. Vesterling E-Mail: [EMAIL PROTECTED] Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 Extension 0 Yahoo Messenger: karl_vesterling ICQ: 1548052 AOL Instant Messenger: n2vqm ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
Perhaps your first issue was getting CISCO phones.. Why anyone would give money to Cisco for phones is beyond me.. try some Sipura stuff.. Cisco just wants licenses for this.. licenses for that.. sorry.. no support without license.. $15,000 for a 7200 VXR?!?! On 5/25/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: We just bought (a couple weeks ago) Qty 6 Cisco Phones from them. There was no licenses with the phones... Go figure... So, evidently they're supposed to be new, and one would expect they come with the license, but alas no license. We discovered this during our initial purchase of a few Sipura Units and (2) Cisco 7960 Phones. When we purchased the (6) additional Cisco 7960's it would seem that no only was there no license (as expected), but the phone itself was configured with an unknown password and they weren't consistent with the Firmware versions installed. Needless to say upgrading these to the latest SIP Firmware was quite the difficult task. Also worthy of note is that I flew to the location where we were deploying these units (Buffalo NY, which oddly enough is the home town of Voip-Supply) and they had shipped the purchased items to the Bill-To address instead of the Ship-To address. Add to that the packages were a day late, and since the Bill-To address is residential they didn't arrive until 4:55PM on a Friday. I had arrived, and anticipated their arrival Thursday AM. In short, I wound up sitting on my hands with my thumb stuck in an extremely uncomfortable place for 16 hours eagerly anticipating the arrival of the purchased items. Here's the kicker. Since we purchased two MediaTrix 1204's I was expecting to be able to get in touch with their technical support if I had difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri Eastern. No dice there... Can you say Show Stopper ??? So, not only did I sit on my hands for 16 hours, but this caused me TONS of grief since my regular 9 - 5 job here in DC occupies that spectrum of my time, and the Thursday and Friday when I was expecting delivery was personal time that I took off from work to do this side project. SUMMARY: If you call Voip-Supply and the person that answers the call is named Damon, ask for someone else. On the other hand, feel free to recommend Damons incredibly astounding and unique customer service abilities to all your competitors. At 12:37 AM 5/18/2005, you wrote: I tried calling their toll free number and toll number last week in the morning and afternoon and was handed a recording saying this number is no longer in service. The web site was up but there was no message on the site as to why the phone numbers were not working. I just called the number now and it is working. Being around the internet for a quite a long time this gives me an uneasy feeling. I have seen company's start to go under and pull the plug when they get into financial trouble(not being able to pay the bills) and run with the customers money. I have had this happen to me on 2 occasions. Just the woes of doing business on the net. Being in Canada it makes it very difficult to find companies that will ship COD from the US. If I was to order I would only order COD from now on from VoipSupply. I have ordered product from VoipSupply and received the product. I will not be ordering more product do to this outage of the phones with no explanation. Just my 2cents. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Best Regards, Karl J. Vesterling E-Mail: [EMAIL PROTECTED] Telephone: Washington DC: (202) 448-3009 Extension 0 Annapolis MD: (240) 524-6706 Extension 0 Bethesda MD: (301) 576-3014 Extension 0 Niagara Falls NY: (716) 286-9175 Extension 0 Buffalo NY: (716) 608-1121 Extension 0 Yahoo Messenger: karl_vesterling ICQ: 1548052 AOL Instant Messenger: n2vqm ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
I have followed this thread but didn't say anything until I read this one, since I think that the problems he had with VoipSupply.com were the writers fault and not voipsupply.coms. So here I start, I have purchased from voipsupply.com over 120 phones (Polycom, Cisco, Sipura, Uniden) the last few weeks. I have never had a technical or other sales problem with them, not even shipping, of course when I order large quantities I don't expect next day delivery, it's more like 10 days. But whenever I ordered smaller quantities they were shipped the day they were ordered. I even tried by ordering direct from their site without calling the sale rep I usually use, so that I don't get special attention, and viola it was shipped that same day. As for technical support, I can only say that I couldn't ask for something better, they are very good in supporting as much as they have to go (new firmwares, deployment examples, and so on). On 5/25/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: We just bought (a couple weeks ago) Qty 6 Cisco Phones from them. There was no licenses with the phones... Go figure... So, evidently they're supposed to be new, and one would expect they come with the license, but alas no license. Really, since when does it come with a license? http://www.voipsupply.com/product_info.php?manufacturers_id=10products_id=356 They don't even say that it comes with the license. Anyhow why do you want the license? It's only needed for call manager. Try dealing with Cisco and they will tell you $300 + without the license. I'm coming from there. We discovered this during our initial purchase of a few Sipura Units and (2) Cisco 7960 Phones. So if you went ahead and purchased 6 more, you obviously knew whats going on. When we purchased the (6) additional Cisco 7960's it would seem that no only was there no license (as expected), as your ignorance expected. But the phone itself was configured with an unknown password and they weren't consistent with the Firmware versions installed. Needless to say upgrading these to the latest SIP Firmware was quite the difficult task. Cisco ships them with SCCP, so why to you expect voipsupply.com to change it? Nowhere is it mentioned that it will be preloaded with sip. http://www.voipsupply.com/product_info.php?manufacturers_id=10products_id=356 Difficult task? really? so is eating and sleeping, if you haven't got the time (I haven't, at least not always). Also worthy of note is that I flew to the location where we were deploying these units (Buffalo NY, which oddly enough is the home town of Voip-Supply) and they had shipped the purchased items to the Bill-To address instead of the Ship-To address. This makes me think that you didn't either: Ask them to ship to another place, or the Ship-To address wasn't registered with your bank, before you check out the web site clearly states, that if your shipping address is not on file with your bank it will be shipped to your bill to address. Add to that the packages were a day late, and since the Bill-To address is residential they didn't arrive until 4:55PM on a Friday. So why didn't you call UPS or Fedex to fight about this, nothing to do with Voipsupply.com, unless you ordered it way early in the day, and they shipped it the day afterwards. Residential address? I don't see how this is voipsupply.coms fault. Looks more like your fault to me. I had arrived, and anticipated their arrival Thursday AM. No ones fault what you thought, anticipated, or ate that morning. In short, I wound up sitting on my hands with my thumb stuck in an extremely uncomfortable place for 16 hours eagerly anticipating the arrival of the purchased items. I really want to know where that thumb was stuck, any chase of you revealing that? Please?? Here's the kicker. Since we purchased two MediaTrix 1204's I was expecting to be able to get in touch with their technical support if I had difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri Eastern. No dice there... Can you say Show Stopper ??? I thought this was a voipsupply dot com thread. So, not only did I sit on my hands for 16 hours, but this caused me TONS of OK, this gives me some clue at where you thumb was, oh my god for 16 hours? that really hurts. Can you still type with 10 fingers? grief since my regular 9 - 5 job here in DC occupies that spectrum of my time, and the Thursday and Friday when I was expecting delivery was personal time that I took off from work to do this side project. Well I thought that the grief was because of the uncomfortable position with your thumb and hands, but never mind. SUMMARY: If you call Voip-Supply and the person that answers the call is named Damon, ask for someone else. On the other hand, feel free to recommend Damons incredibly astounding and unique customer service abilities to all your competitors.
Re: [Asterisk-Users] VoiPSupply Dot Com
VoipSupply tech support is awesome... I'll second that observation. At 06:51 PM 5/25/2005, you wrote: I have followed this thread but didn't say anything until I read this one, since I think that the problems he had with VoipSupply.com were the writers fault and not voipsupply.coms. So here I start, I have purchased from voipsupply.com over 120 phones (Polycom, Cisco, Sipura, Uniden) the last few weeks. I have never had a technical or other sales problem with them, not even shipping, of course when I order large quantities I don't expect next day delivery, it's more like 10 days. But whenever I ordered smaller quantities they were shipped the day they were ordered. I even tried by ordering direct from their site without calling the sale rep I usually use, so that I don't get special attention, and viola it was shipped that same day. As for technical support, I can only say that I couldn't ask for something better, they are very good in supporting as much as they have to go (new firmwares, deployment examples, and so on). On 5/25/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: We just bought (a couple weeks ago) Qty 6 Cisco Phones from them. There was no licenses with the phones... Go figure... So, evidently they're supposed to be new, and one would expect they come with the license, but alas no license. Really, since when does it come with a license? http://www.voipsupply.com/product_info.php?manufacturers_id=10products_id=356 They don't even say that it comes with the license. Anyhow why do you want the license? It's only needed for call manager. Try dealing with Cisco and they will tell you $300 + without the license. I'm coming from there. We discovered this during our initial purchase of a few Sipura Units and (2) Cisco 7960 Phones. So if you went ahead and purchased 6 more, you obviously knew whats going on. When we purchased the (6) additional Cisco 7960's it would seem that no only was there no license (as expected), as your ignorance expected. But the phone itself was configured with an unknown password and they weren't consistent with the Firmware versions installed. Needless to say upgrading these to the latest SIP Firmware was quite the difficult task. Cisco ships them with SCCP, so why to you expect voipsupply.com to change it? Nowhere is it mentioned that it will be preloaded with sip. http://www.voipsupply.com/product_info.php?manufacturers_id=10products_id=356 Difficult task? really? so is eating and sleeping, if you haven't got the time (I haven't, at least not always). Also worthy of note is that I flew to the location where we were deploying these units (Buffalo NY, which oddly enough is the home town of Voip-Supply) and they had shipped the purchased items to the Bill-To address instead of the Ship-To address. This makes me think that you didn't either: Ask them to ship to another place, or the Ship-To address wasn't registered with your bank, before you check out the web site clearly states, that if your shipping address is not on file with your bank it will be shipped to your bill to address. Add to that the packages were a day late, and since the Bill-To address is residential they didn't arrive until 4:55PM on a Friday. So why didn't you call UPS or Fedex to fight about this, nothing to do with Voipsupply.com, unless you ordered it way early in the day, and they shipped it the day afterwards. Residential address? I don't see how this is voipsupply.coms fault. Looks more like your fault to me. I had arrived, and anticipated their arrival Thursday AM. No ones fault what you thought, anticipated, or ate that morning. In short, I wound up sitting on my hands with my thumb stuck in an extremely uncomfortable place for 16 hours eagerly anticipating the arrival of the purchased items. I really want to know where that thumb was stuck, any chase of you revealing that? Please?? Here's the kicker. Since we purchased two MediaTrix 1204's I was expecting to be able to get in touch with their technical support if I had difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri Eastern. No dice there... Can you say Show Stopper ??? I thought this was a voipsupply dot com thread. So, not only did I sit on my hands for 16 hours, but this caused me TONS of OK, this gives me some clue at where you thumb was, oh my god for 16 hours? that really hurts. Can you still type with 10 fingers? grief since my regular 9 - 5 job here in DC occupies that spectrum of my time, and the Thursday and Friday when I was expecting delivery was personal time that I took off from work to do this side project. Well I thought that the grief was because of the uncomfortable position with your thumb and hands, but never mind. SUMMARY: If you call Voip-Supply and the person that answers the call is named Damon, ask for someone else. On the other hand, feel free to recommend Damons incredibly astounding and unique customer service abilities to
Re: [Asterisk-Users] VoiPSupply Dot Com
VoIPSupply has given me some of the best customer service I've ever received ANYWHERE. period. I called their 800 number and spoke with Dave (David?) and he advised me on purchases and hooked me up with everything I wanted/needed! Thanks VoIPSupply! -- Tom Hayden On 5/25/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: VoipSupply tech support is awesome... I'll second that observation. At 06:51 PM 5/25/2005, you wrote: I have followed this thread but didn't say anything until I read this one, since I think that the problems he had with VoipSupply.com were the writers fault and not voipsupply.coms. So here I start, I have purchased from voipsupply.com over 120 phones (Polycom, Cisco, Sipura, Uniden) the last few weeks. I have never had a technical or other sales problem with them, not even shipping, of course when I order large quantities I don't expect next day delivery, it's more like 10 days. But whenever I ordered smaller quantities they were shipped the day they were ordered. I even tried by ordering direct from their site without calling the sale rep I usually use, so that I don't get special attention, and viola it was shipped that same day. As for technical support, I can only say that I couldn't ask for something better, they are very good in supporting as much as they have to go (new firmwares, deployment examples, and so on). On 5/25/05, Karl J. Vesterling [EMAIL PROTECTED] wrote: We just bought (a couple weeks ago) Qty 6 Cisco Phones from them. There was no licenses with the phones... Go figure... So, evidently they're supposed to be new, and one would expect they come with the license, but alas no license. Really, since when does it come with a license? http://www.voipsupply.com/product_info.php?manufacturers_id=10products_id=356 They don't even say that it comes with the license. Anyhow why do you want the license? It's only needed for call manager. Try dealing with Cisco and they will tell you $300 + without the license. I'm coming from there. We discovered this during our initial purchase of a few Sipura Units and (2) Cisco 7960 Phones. So if you went ahead and purchased 6 more, you obviously knew whats going on. When we purchased the (6) additional Cisco 7960's it would seem that no only was there no license (as expected), as your ignorance expected. But the phone itself was configured with an unknown password and they weren't consistent with the Firmware versions installed. Needless to say upgrading these to the latest SIP Firmware was quite the difficult task. Cisco ships them with SCCP, so why to you expect voipsupply.com to change it? Nowhere is it mentioned that it will be preloaded with sip. http://www.voipsupply.com/product_info.php?manufacturers_id=10products_id=356 Difficult task? really? so is eating and sleeping, if you haven't got the time (I haven't, at least not always). Also worthy of note is that I flew to the location where we were deploying these units (Buffalo NY, which oddly enough is the home town of Voip-Supply) and they had shipped the purchased items to the Bill-To address instead of the Ship-To address. This makes me think that you didn't either: Ask them to ship to another place, or the Ship-To address wasn't registered with your bank, before you check out the web site clearly states, that if your shipping address is not on file with your bank it will be shipped to your bill to address. Add to that the packages were a day late, and since the Bill-To address is residential they didn't arrive until 4:55PM on a Friday. So why didn't you call UPS or Fedex to fight about this, nothing to do with Voipsupply.com, unless you ordered it way early in the day, and they shipped it the day afterwards. Residential address? I don't see how this is voipsupply.coms fault. Looks more like your fault to me. I had arrived, and anticipated their arrival Thursday AM. No ones fault what you thought, anticipated, or ate that morning. In short, I wound up sitting on my hands with my thumb stuck in an extremely uncomfortable place for 16 hours eagerly anticipating the arrival of the purchased items. I really want to know where that thumb was stuck, any chase of you revealing that? Please?? Here's the kicker. Since we purchased two MediaTrix 1204's I was expecting to be able to get in touch with their technical support if I had difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri Eastern. No dice there... Can you say Show Stopper ??? I thought this was a voipsupply dot com thread. So, not only did I sit on my hands for 16 hours, but this caused me TONS of OK, this gives me some clue at where you thumb was, oh my god for 16 hours? that really hurts. Can you still type with 10 fingers?
Re: [Asterisk-Users] VoiPSupply Dot Com
All: First let me thank everyone for the good words. It is much appreciated by all of us at VoIPSupply.com. All of our numbers are up and working. There are instances from time to time, when T's or PRI go down and we are without phones services for a few minutes, but this is always kept to a minimum. If there was a problem it certainly was not on our side. There is now way we would go an entire day without our toll free numbers working. This is one of our life lines. To those who are wary of purchasing from VoIPSupply.com, we offer the following information to you. We have been in business since 2002. We are North America largest VoIP Equipment VAR. We are currently generating over 1 million dollars per month in revenue. We are an industry leader. We are here for the long haul. We do not ship COD, as it is does not exist for international shipments. I for one have done a large amount of business with the Atserisk community. I am constantly offering specials, and discounts to the community, above and beyond our low web prices. It is sad to hear that you will not be purchasing from us. I do not understand though, why we owe you an explanation for our toll free number being down. Lastly, we do charge for technical support. We are hear to help, but the low margins on ATA's etc certainly does not leave us room to give away free support. All of you that are ITSP's know exactly what I am talking about. If you order something, and you can't get it to work, you can pay for us to make it work for you. If you order the wrong product, then that is your mistake not ours. There is an open invite to all to call or email me at any time to discuss or business. Constructive criticism is always welcomed. Thank you all for business and we look for more in the future! Garrett Smith VoIPSupply.com [EMAIL PROTECTED] 716-250-3408 Direct mr. barker wrote: I tried calling their toll free number and toll number last week in the morning and afternoon and was handed a recording saying this number is no longer in service. The web site was up but there was no message on the site as to why the phone numbers were not working. I just called the number now and it is working. Being around the internet for a quite a long time this gives me an uneasy feeling. I have seen companys start to go under and pull the plug when they get into financial trouble(not being able to pay the bills) and run with the customers money. I have had this happen to me on 2 occasions. Just the woes of doing business on the net. Being in Canada it makes it very difficult to find companies that will ship COD from the US. If I was to order I would only order COD from now on from VoipSupply. I have ordered product from VoipSupply and received the product. I will not be ordering more product do to this outage of the phones with no explanation. Just my 2cents. Maybe the tollfree provider was responsible for the outage and maybe it only affected service from Canada. They accept credit cards and paypal. I believe you would have some recourse if they ran with your money. I quit shipping anything COD to anywhere a few years ago. If the customer refuses delivery the vendor loses money. When UPS instituted a policy of not handling cash payment for COD, I quit for good. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
Lastly, we do charge for technical support. We are hear to help, but the low margins on ATA's etc certainly does not leave us room to give away free support. All of you that are ITSP's know exactly what I am talking about. If you order something, and you can't get it to work, you can pay for us to make it work for you. If you order the wrong product, then that is your mistake not ours. You would think this is just common sense Personally if I buy something like an ATA, The only thing I expect is for the product to be as advertised, not to be defective, and to include adequate documentation to make it work. And the more bleeding edge the product, the less 'adequate' I expect the documentation to be. Chris ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
Being around the internet for a quite a long time this gives me an uneasy feeling. I have seen companys start to go under and pull the plug when they get into financial trouble(not being able to pay the bills) and run with the customers money. I have had this happen to me on 2 occasions. Just the woes of doing business on the net. Being in Canada it makes it very difficult to find companies that will ship COD from the US. If I was to order I would only order COD from now on from VoipSupply. I have ordered product from VoipSupply and received the product. I will not be ordering more product do to this outage of the phones with no explanation. Just my 2cents. Maybe the tollfree provider was responsible for the outage and maybe it only affected service from Canada. Or, maybe they were using Broadvoice. ;) ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] VoiPSupply Dot Com
. Snip It is sad to hear that you will not be purchasing from us. I do not understand though, why we owe you an explanation for our toll free number being down. ^^ You are right you don't owe any explanation at all for your numbers being down. It was your Toll Free and Your Toll number! Not just your Toll Free. For me personally once I find a company to deal with I usually stick with them. I have ordered in an excess of $3000.00 from your company. When I did call last week I tried on numerous ocassions and had the same result. I even call the information and there was no listing for B2 Technologies nor VoipSupply (this doesn't mean much though as you must subscribe to the listing service). What strikes me very odd is that I tried to call the numbers from work and from home same results no longer in service. I also called through the my VOIP provider (which routes down to the US) and the local teleco here. I wanted to make sure that something was not up so I asked my brother to try placing a call (he lives in a different province) and he had the same no long in service. This is not just one isolated incident involving one call! I was going to post something last week but decided to not as I wanted to see how your response was in the community. As I predicated there would be someone posting a something to the effect about how is VoipSupply to deal with then followed by people saying that the service is reliable ... etc. Now I may be just a bit over cautious when it comes to dealing with internet based businesses because of being burnt before along with 1000's of others. This is just my 2cents. Lastly, we do charge for technical support. We are hear to help, but the low margins on ATA's etc certainly does not leave us room to give away free support. All of you that are ITSP's know exactly what I am talking about. If you order something, and you can't get it to work, you can pay for us to make it work for you. If you order the wrong product, then that is your mistake not ours. There is an open invite to all to call or email me at any time to discuss or business. Constructive criticism is always welcomed. Thank you all for business and we look for more in the future! Garrett Smith VoIPSupply.com [EMAIL PROTECTED] 716-250-3408 Direct mr. barker wrote: I tried calling their toll free number and toll number last week in the morning and afternoon and was handed a recording saying this number is no longer in service. The web site was up but there was no message on the site as to why the phone numbers were not working. I just called the number now and it is working. Being around the internet for a quite a long time this gives me an uneasy feeling. I have seen company's start to go under and pull the plug when they get into financial trouble(not being able to pay the bills) and run with the customers money. I have had this happen to me on 2 occasions. Just the woes of doing business on the net. Being in Canada it makes it very difficult to find companies that will ship COD from the US. If I was to order I would only order COD from now on from VoipSupply. I have ordered product from VoipSupply and received the product. I will not be ordering more product do to this outage of the phones with no explanation. Just my 2cents. Maybe the tollfree provider was responsible for the outage and maybe it only affected service from Canada. They accept credit cards and paypal. I believe you would have some recourse if they ran with your money. I quit shipping anything COD to anywhere a few years ago. If the customer refuses delivery the vendor loses money. When UPS instituted a policy of not handling cash payment for COD, I quit for good. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
As I predicated there would be someone posting a something to the effect about how is VoipSupply to deal with then followed by people saying that the service is reliable ... etc. As it happens, I just ordered from them a few weeks ago. Sales, calling the tollfree, was helpful (duh, that *is* what sales is for, to incite orders). Got the order, and it had one defective item in it. The turnaround on email support was almost immediate. The RMA request, once that decision was made, was easy. So far, so good. I'll come back in a few days with the end of the story :) ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] VoiPSupply Dot Com
mr. barker wrote: I tried calling their toll free number and toll number last week in the morning and afternoon and was handed a recording saying this number is no longer in service. The web site was up but there was no message on the site as to why the phone numbers were not working. I just called the number now and it is working. Being around the internet for a quite a long time this gives me an uneasy feeling. I have seen companys start to go under and pull the plug when they get into financial trouble(not being able to pay the bills) and run with the customers money. I have had this happen to me on 2 occasions. Just the woes of doing business on the net. Being in Canada it makes it very difficult to find companies that will ship COD from the US. If I was to order I would only order COD from now on from VoipSupply. I have ordered product from VoipSupply and received the product. I will not be ordering more product do to this outage of the phones with no explanation. Just my 2cents. Maybe the tollfree provider was responsible for the outage and maybe it only affected service from Canada. They accept credit cards and paypal. I believe you would have some recourse if they ran with your money. I quit shipping anything COD to anywhere a few years ago. If the customer refuses delivery the vendor loses money. When UPS instituted a policy of not handling cash payment for COD, I quit for good. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
