Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

2016-12-22 Thread Motty Cruz
Yves, 

I have a SoundStation IP 6000:

My sip.conf

[1006]

type=friend

context=sip-phone

call-limit=1

trustrpid=no

callerid="Conference Room3" <1006>

disallow=all

allow=ulaw

allow=alaw

username=1006

secret=secret1

dtmfmode=rfc2833

host=dynamic

mailbox=1000

nat=yes

canreinvite=no

 

Asterisk server IP XX.XX.42.16 (Public)

Client IP: 192.168.1.56

 

I would look for typos in your configuration!

 

-Motty

 

From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Olivier
Sent: Thursday, December 22, 2016 6:31 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

 

Do you have any LLDP or CDP enabled anywhere ?

 

2016-12-21 19:50 GMT+01:00 Victor Villarreal <mefhigos...@gmail.com>:

Hi Yves,

Maybe your switch put your Polycom inside a Voice VLAN, based on the MAC of the 
phone. Maybe with the snom this not happen because your switch don't see the 
MAC of the Snom as a "supperted IP Phone".

 

2016-12-21 13:59 GMT-03:00 Yves <yves...@gmx.de>:

sorry... typo
the problematic phone has the 192.168.0.13
the asterisk has 192.168.1.211

when i connect a snom phone on the cable that was in the soundstation 6000 
before and configure the
phone to use 192.168.0.13 it does register on the asterisk via 5060/UDP...

it would be helpful if someone, that has a running soundstation ip 6000 could 
send the configuration... :-/

regards,
yves




Am 21.12.2016 um 15:13 schrieb Mauricio Tavares:

On Wed, Dec 21, 2016 at 7:50 AM, Yves <yves...@gmx.de> wrote:

Hi Mark,

yes, you are right... these are different VLANs
I configured the other phone to use the same IP (192.168.1.13)... and it
worked flawlessly... on the SAME Networkcable in the same plug...
so it must have something to do with the polycom phone config... remember...
when I use tcp the phone tries to register, but does not even try with
udp...

thank you,
yves

   I am a bit confused: is your problematic phone's IP 192.168.0.13
(what the error log is reporting below) or 192.168.1.13?

Am 21.12.2016 um 13:34 schrieb Mark Wiater:

Yves,

Didn't you say that

AsteriskServer: 192.168.1.211
SIP-user: 165

?

On 12/21/2016 4:24 AM, Yves wrote:

. It is sure for 100% that there is no firewall or something else mangeling
in between... another Hardphone works as expected using the same
Netzworkcable on the same Networkplug with UDP on Port 5060...


This other hardphone, what IP does it have?


50.848|cfg  |*|03|RT|Primary IP changed to 192.168.0.13 subnet mask
255.255.255.0

The line above suggests to me that your phone and your asterisk server are
on a different network, there has to be something that routes between those
two networks. Often what routes, can firewall.

000122.941|sip  |4|03|Registration failed User: 165, Error Code:480
Temporarily not available



Mark




--
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at:
https://community.asterisk.org/

New to Asterisk? Start here:
   https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users




-- 
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
 https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
  http://lists.digium.com/mailman/listinfo/asterisk-users





-- 

GnuPG Key ID: 0x39BCA9D8
https://www.github.com/mefhigoseth
...:::[ God Rulz ! ]:::...


--
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
  https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

 

-- 
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
  https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

2016-12-22 Thread Olivier
Do you have any LLDP or CDP enabled anywhere ?

2016-12-21 19:50 GMT+01:00 Victor Villarreal :

> Hi Yves,
>
> Maybe your switch put your Polycom inside a Voice VLAN, based on the MAC
> of the phone. Maybe with the snom this not happen because your switch don't
> see the MAC of the Snom as a "supperted IP Phone".
>
> 2016-12-21 13:59 GMT-03:00 Yves :
>
>> sorry... typo
>> the problematic phone has the 192.168.0.13
>> the asterisk has 192.168.1.211
>>
>> when i connect a snom phone on the cable that was in the soundstation
>> 6000 before and configure the
>> phone to use 192.168.0.13 it does register on the asterisk via 5060/UDP...
>>
>> it would be helpful if someone, that has a running soundstation ip 6000
>> could send the configuration... :-/
>>
>> regards,
>> yves
>>
>>
>>
>> Am 21.12.2016 um 15:13 schrieb Mauricio Tavares:
>>
>>> On Wed, Dec 21, 2016 at 7:50 AM, Yves  wrote:
>>>
 Hi Mark,

 yes, you are right... these are different VLANs
 I configured the other phone to use the same IP (192.168.1.13)... and it
 worked flawlessly... on the SAME Networkcable in the same plug...
 so it must have something to do with the polycom phone config...
 remember...
 when I use tcp the phone tries to register, but does not even try with
 udp...

 thank you,
 yves

I am a bit confused: is your problematic phone's IP 192.168.0.13
>>> (what the error log is reporting below) or 192.168.1.13?
>>>
>>> Am 21.12.2016 um 13:34 schrieb Mark Wiater:

 Yves,

 Didn't you say that

 AsteriskServer: 192.168.1.211
 SIP-user: 165

 ?

 On 12/21/2016 4:24 AM, Yves wrote:

 . It is sure for 100% that there is no firewall or something else
 mangeling
 in between... another Hardphone works as expected using the same
 Netzworkcable on the same Networkplug with UDP on Port 5060...


 This other hardphone, what IP does it have?


 50.848|cfg  |*|03|RT|Primary IP changed to 192.168.0.13 subnet mask
 255.255.255.0

 The line above suggests to me that your phone and your asterisk server
 are
 on a different network, there has to be something that routes between
 those
 two networks. Often what routes, can firewall.

 000122.941|sip  |4|03|Registration failed User: 165, Error Code:480
 Temporarily not available



 Mark




 --
 _
 -- Bandwidth and Colocation Provided by http://www.api-digital.com --

 Check out the new Asterisk community forum at:
 https://community.asterisk.org/

 New to Asterisk? Start here:
https://wiki.asterisk.org/wiki/display/AST/Getting+Started

 asterisk-users mailing list
 To UNSUBSCRIBE or update options visit:
 http://lists.digium.com/mailman/listinfo/asterisk-users

>>>
>>
>>
>> --
>> _
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>
>> Check out the new Asterisk community forum at:
>> https://community.asterisk.org/
>>
>> New to Asterisk? Start here:
>>  https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>
>
>
> --
> GnuPG Key ID: 0x39BCA9D8
> https://www.github.com/mefhigoseth
> ...:::[ God Rulz ! ]:::...
>
> --
> _
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> Check out the new Asterisk community forum at: https://community.asterisk.
> org/
>
> New to Asterisk? Start here:
>   https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>http://lists.digium.com/mailman/listinfo/asterisk-users
>
-- 
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
  https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

2016-12-21 Thread Victor Villarreal
Hi Yves,

Maybe your switch put your Polycom inside a Voice VLAN, based on the MAC of
the phone. Maybe with the snom this not happen because your switch don't
see the MAC of the Snom as a "supperted IP Phone".

2016-12-21 13:59 GMT-03:00 Yves :

> sorry... typo
> the problematic phone has the 192.168.0.13
> the asterisk has 192.168.1.211
>
> when i connect a snom phone on the cable that was in the soundstation 6000
> before and configure the
> phone to use 192.168.0.13 it does register on the asterisk via 5060/UDP...
>
> it would be helpful if someone, that has a running soundstation ip 6000
> could send the configuration... :-/
>
> regards,
> yves
>
>
>
> Am 21.12.2016 um 15:13 schrieb Mauricio Tavares:
>
>> On Wed, Dec 21, 2016 at 7:50 AM, Yves  wrote:
>>
>>> Hi Mark,
>>>
>>> yes, you are right... these are different VLANs
>>> I configured the other phone to use the same IP (192.168.1.13)... and it
>>> worked flawlessly... on the SAME Networkcable in the same plug...
>>> so it must have something to do with the polycom phone config...
>>> remember...
>>> when I use tcp the phone tries to register, but does not even try with
>>> udp...
>>>
>>> thank you,
>>> yves
>>>
>>>I am a bit confused: is your problematic phone's IP 192.168.0.13
>> (what the error log is reporting below) or 192.168.1.13?
>>
>> Am 21.12.2016 um 13:34 schrieb Mark Wiater:
>>>
>>> Yves,
>>>
>>> Didn't you say that
>>>
>>> AsteriskServer: 192.168.1.211
>>> SIP-user: 165
>>>
>>> ?
>>>
>>> On 12/21/2016 4:24 AM, Yves wrote:
>>>
>>> . It is sure for 100% that there is no firewall or something else
>>> mangeling
>>> in between... another Hardphone works as expected using the same
>>> Netzworkcable on the same Networkplug with UDP on Port 5060...
>>>
>>>
>>> This other hardphone, what IP does it have?
>>>
>>>
>>> 50.848|cfg  |*|03|RT|Primary IP changed to 192.168.0.13 subnet mask
>>> 255.255.255.0
>>>
>>> The line above suggests to me that your phone and your asterisk server
>>> are
>>> on a different network, there has to be something that routes between
>>> those
>>> two networks. Often what routes, can firewall.
>>>
>>> 000122.941|sip  |4|03|Registration failed User: 165, Error Code:480
>>> Temporarily not available
>>>
>>>
>>>
>>> Mark
>>>
>>>
>>>
>>>
>>> --
>>> _
>>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>>
>>> Check out the new Asterisk community forum at:
>>> https://community.asterisk.org/
>>>
>>> New to Asterisk? Start here:
>>>https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>>>
>>> asterisk-users mailing list
>>> To UNSUBSCRIBE or update options visit:
>>> http://lists.digium.com/mailman/listinfo/asterisk-users
>>>
>>
>
>
> --
> _
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> Check out the new Asterisk community forum at:
> https://community.asterisk.org/
>
> New to Asterisk? Start here:
>  https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>



-- 
GnuPG Key ID: 0x39BCA9D8
https://www.github.com/mefhigoseth
...:::[ God Rulz ! ]:::...
-- 
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
  https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

2016-12-21 Thread Yves

sorry... typo
the problematic phone has the 192.168.0.13
the asterisk has 192.168.1.211

when i connect a snom phone on the cable that was in the soundstation 
6000 before and configure the

phone to use 192.168.0.13 it does register on the asterisk via 5060/UDP...

it would be helpful if someone, that has a running soundstation ip 6000 
could send the configuration... :-/


regards,
yves


Am 21.12.2016 um 15:13 schrieb Mauricio Tavares:

On Wed, Dec 21, 2016 at 7:50 AM, Yves  wrote:

Hi Mark,

yes, you are right... these are different VLANs
I configured the other phone to use the same IP (192.168.1.13)... and it
worked flawlessly... on the SAME Networkcable in the same plug...
so it must have something to do with the polycom phone config... remember...
when I use tcp the phone tries to register, but does not even try with
udp...

thank you,
yves


   I am a bit confused: is your problematic phone's IP 192.168.0.13
(what the error log is reporting below) or 192.168.1.13?


Am 21.12.2016 um 13:34 schrieb Mark Wiater:

Yves,

Didn't you say that

AsteriskServer: 192.168.1.211
SIP-user: 165

?

On 12/21/2016 4:24 AM, Yves wrote:

. It is sure for 100% that there is no firewall or something else mangeling
in between... another Hardphone works as expected using the same
Netzworkcable on the same Networkplug with UDP on Port 5060...


This other hardphone, what IP does it have?


50.848|cfg  |*|03|RT|Primary IP changed to 192.168.0.13 subnet mask
255.255.255.0

The line above suggests to me that your phone and your asterisk server are
on a different network, there has to be something that routes between those
two networks. Often what routes, can firewall.

000122.941|sip  |4|03|Registration failed User: 165, Error Code:480
Temporarily not available



Mark




--
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at:
https://community.asterisk.org/

New to Asterisk? Start here:
   https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users




--
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
 https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
  http://lists.digium.com/mailman/listinfo/asterisk-users


Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

2016-12-21 Thread Mauricio Tavares
On Wed, Dec 21, 2016 at 7:50 AM, Yves  wrote:
> Hi Mark,
>
> yes, you are right... these are different VLANs
> I configured the other phone to use the same IP (192.168.1.13)... and it
> worked flawlessly... on the SAME Networkcable in the same plug...
> so it must have something to do with the polycom phone config... remember...
> when I use tcp the phone tries to register, but does not even try with
> udp...
>
> thank you,
> yves
>
  I am a bit confused: is your problematic phone's IP 192.168.0.13
(what the error log is reporting below) or 192.168.1.13?

>
> Am 21.12.2016 um 13:34 schrieb Mark Wiater:
>
> Yves,
>
> Didn't you say that
>
> AsteriskServer: 192.168.1.211
> SIP-user: 165
>
> ?
>
> On 12/21/2016 4:24 AM, Yves wrote:
>
> . It is sure for 100% that there is no firewall or something else mangeling
> in between... another Hardphone works as expected using the same
> Netzworkcable on the same Networkplug with UDP on Port 5060...
>
>
> This other hardphone, what IP does it have?
>
>
> 50.848|cfg  |*|03|RT|Primary IP changed to 192.168.0.13 subnet mask
> 255.255.255.0
>
> The line above suggests to me that your phone and your asterisk server are
> on a different network, there has to be something that routes between those
> two networks. Often what routes, can firewall.
>
> 000122.941|sip  |4|03|Registration failed User: 165, Error Code:480
> Temporarily not available
>
>
>
> Mark
>
>
>
>
> --
> _
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> Check out the new Asterisk community forum at:
> https://community.asterisk.org/
>
> New to Asterisk? Start here:
>   https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>http://lists.digium.com/mailman/listinfo/asterisk-users

-- 
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
  https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users


Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

2016-12-21 Thread Yves

Hi Mark,

yes, you are right... these are different VLANs
I configured the other phone to use the same IP (192.168.1.13)... and it 
worked flawlessly... on the SAME Networkcable in the same plug...
so it must have something to do with the polycom phone config... 
remember... when I use tcp the phone tries to register, but does not 
even try with udp...


thank you,
yves


Am 21.12.2016 um 13:34 schrieb Mark Wiater:

Yves,

Didn't you say that


AsteriskServer: 192.168.1.211
SIP-user: 165

?

On 12/21/2016 4:24 AM, Yves wrote:
. It is sure for 100% that there is no firewall or something else 
mangeling
in between... another Hardphone works as expected using the same 
Netzworkcable on the same Networkplug with UDP on Port 5060...


This other hardphone, what IP does it have?



50.848|cfg  |*|03|RT|Primary IP changed to 192.168.0.13 subnet 
mask 255.255.255.0


The line above suggests to me that your phone and your asterisk server 
are on a different network, there has to be something that routes 
between those two networks. Often what routes, can firewall.


000122.941|sip |4|03|Registration failed User: 165, Error Code:480 
Temporarily not available





Mark




-- 
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
  https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

2016-12-21 Thread Mark Wiater

Yves,

Didn't you say that


AsteriskServer: 192.168.1.211
SIP-user: 165

?

On 12/21/2016 4:24 AM, Yves wrote:
. It is sure for 100% that there is no firewall or something else 
mangeling
in between... another Hardphone works as expected using the same 
Netzworkcable on the same Networkplug with UDP on Port 5060...


This other hardphone, what IP does it have?



50.848|cfg  |*|03|RT|Primary IP changed to 192.168.0.13 subnet 
mask 255.255.255.0


The line above suggests to me that your phone and your asterisk server 
are on a different network, there has to be something that routes 
between those two networks. Often what routes, can firewall.


000122.941|sip |4|03|Registration failed User: 165, Error Code:480 
Temporarily not available





Mark
-- 
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
  https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

2016-12-21 Thread Yves

Hi,

I do not have a switch to mirror the traffic... I am only remotely 
connected to the office, where all is set up.
I have full control over asterisk and the phone and I tcpdumped the 
traffic coming from the phone.
The weird thing is... if I configure the SIP-Server Setting to use TCP 
on Port 80, I see REGISTER requests.
If I configure to use UDP only on Port 5060, I do not see nothing at 
all... not a single Request coming
from the phone... and, yes... It is sure for 100% that there is no 
firewall or something else mangeling
in between... another Hardphone works as expected using the same 
Netzworkcable on the same Networkplug

with UDP on Port 5060...
Meanwhile I tried all available firmware-Versions, with and without 
provisioning. I am wondering about
downloads, the phone is trying to receive from downloads.polycom.com 
that constantly fail (yes, these

files do not exists there, the phone can communicate with the internet...)
On the other hand, I don´t think that this has something to do with the 
problem, as the phone tries to

REGISTER when I use TCP / 80

Olivier, would you mind and mail me your config-files and some 
screenshots from the phone-webconfig?

Which software-versions are you using?

thank you,
yves

if someone wants to take a look at the phone-logs:

boot-log
02.335|so   |*|01|-- Initial log entry --
02.335|so   |*|01|+++ Note that Updater log times are in GMT +++
02.335|boot |*|01|Initial log entry. Current logging level 3
02.335|copy |*|01|Initial log entry. Current logging level 3
02.335|utilm|*|01|Initial log entry. Current logging level 4
02.335|hw   |*|01|Initial log entry. Current logging level 4
02.335|ethf |*|01|Initial log entry. Current logging level 4
02.335|dns  |*|01|Initial log entry. Current logging level 3
02.335|curl |*|01|Initial log entry. Current logging level 3
02.335|sec  |*|01|Initial log entry. Current logging level 4
02.641|wdog |*|01|Initial log entry. Current logging level 4
02.641|lldp |*|01|Initial log entry. Current logging level 3
02.641|cdp  |*|01|Initial log entry. Current logging level 3
02.641|key  |*|01|Initial log entry. Current logging level 4
02.642|so   |3|01|Platform: Model=SoundStation IP 6000, 
Assembly=3111-15600-001 Rev=W Region=

02.642|so   |3|01|Platform: Board=3111-15600-001 B 0
02.642|so   |3|01|Platform: MAC=0004f2070cd3
02.643|so   |3|01|Platform: BootBlock=3.0.4.0001 (15600-001) 
11-Jul-12 08:53

02.644|so   |*|01|Platform: BootL1=Standalone.0008 26-Feb-08 14:11:56
02.644|so   |3|01|Application, main: Label=Updater, Version=Azurite 
5.0.5.2324 09-Dec-13 15:31

02.644|so   |3|01|Application, main: P/N=-Y-YYY
02.644|log  |*|01|Install file upload callback for 'Updater'

02.644|app1 |*|01|Initial log entry. Current logging level 3
02.645|cfg  |*|01|Initial log entry. Current logging level 2
02.651|app1 |3|01|Application, load: Type=SIP, Version=4.0.4.2906 
18-Apr-13 01:11

02.652|boot |*|01|Using TFFS for flash load
02.652|boot |*|01|Code length: 0x0097A585
02.652|boot |*|01|Code checksum:   0x4B86ABFB
03.631|so   |3|01|Link status is Net up Speed 100 full Duplex.
17.497|app1 |4|01|Loaded application sip.ld from local system 
successfully.


App-log
001139.870|app1 |*|03|Manual Reboot
001139.870|so   |5|03|soAudioChannel compiledOffsetsApply error: 
unrecognized verAudio 11 for headset

001140.026|so   |*|03|SoNcasC::procMsg: Client service shutdown complete
001144.025|wdog |*|03|Watchdog Expired: tSup
04.975|log  |*|03|-- Initial log entry --
04.975|so   |*|03|Platform: Model=SoundStation IP 6000, 
Assembly=3111-15600-001 Rev=W Region=

04.975|so   |*|03|Platform: Interfaceeth0 MAC=0004f2070cd3
04.977|so   |*|03|Platform: BootBlock=3.0.4.0001 (15600-001) 
11-Jul-12 08:53

04.977|so   |*|03|Platform: BootL1=Standalone.0008 26-Feb-08 14:11:56
04.977|so   |*|03|Platform: Updater=5.0.5.2324 09-Dec-13 15:31
04.977|so   |*|03|Application, main: Label=SIP, Version=Mink 
4.0.4.2906 18-Apr-13 01:11

04.977|so   |*|03|Application, main: P/N=3150-11530-404
04.977|rdisk|*|03|RAM disk created, size: 8,388,608 bytes
04.978|ocsp |*|03|O.C.S.P. Enabled = 0
04.978|tls  |*|03|Initial log entry. Current logging level 4
04.998|pmt  |*|03|Initial log entry. Current logging level 4
04.998|wdog |*|03|Initial log entry. Current logging level 4
04.998|ethf |*|03|Initial log entry. Current logging level 4
04.998|hw   |*|03|Initial log entry. Current logging level 4
04.998|ares |*|03|Initial log entry. Current logging level 4
04.998|dns  |*|03|Initial log entry. Current logging level 4
04.998|cfg  |*|03|Initial log entry. Current logging level 4
04.998|dot1x|*|03|Initial log entry. Current logging level 4
05.000|cfg  |*|03|RT|Network eth0 link went up
05.000|cfg  

Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

2016-12-19 Thread Mark Wiater



On 12/19/2016 10:26 AM, Yves wrote:
There are no SIP Packets arriving at my asterisk at all... and it has 
nothing to do with a firewall or similar...



I can ping the phone from the asterisk,


If both of these items are true, then I'd look at the phone 
configurations. Does the provisioning file contain an address for the 
phone to contact?


Mine has voIpProt.server.1.address, but I think you can also use a 
reg.x.address in the provisioning files too.


Mark

--
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
 https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
  http://lists.digium.com/mailman/listinfo/asterisk-users


Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

2016-12-19 Thread Motty Cruz
can you provide the configuration on sip.conf file? Do you have the following 
settings under the account number or ext number? 

 

host=dynamic

nat=yes

 

for instance my configuration sip.conf file is as follow: 

[1005]

type=friend

context=sip-phone

call-limit=1

trustrpid=no

callerid="iuser 1005"

disallow=all

allow=ulaw

allow=alaw

username=1005

auth=md5

secret=819c8ebd2d1525235235325235

dtmfmode=rfc2833

host=dynamic

nat=yes

canreinvite=no

 

Thanks, 
Motty

 

From: asterisk-users-boun...@lists.digium.com 
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Olivier
Sent: Monday, December 19, 2016 9:51 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

 

 

 

2016-12-19 16:26 GMT+01:00 Yves <yves...@gmx.de>:

Hi,

I am pulling my hair for days now...

I can´t get a PolyCom SoundStation IP 6000 (Conferencephone) to register with 
my Asterisk.

There are no SIP Packets arriving at my asterisk at all... and it has nothing 
to do with a firewall or similar...

Simple Question:
Does anybody have a running SoundStation IP 6000 registerd with asterisk?

 

yes, I've got several of them running.
 

If so... would you please be so kind to tell me whats wrong with my setup?

AsteriskServer: 192.168.1.211
SIP-user: 165

(the SIP-Settings on asterisk-side are OK, tested with a normal Softphone... 
registering and placing calls is no problem...)

The phone-log only says: "Registration failed User: 165, Error Code:480 
Temporarily not available"

I tried with newest firmware, resetting to factory 100 times, using a 
provisionig file (which the SoundStation correctly downloads)
but it is always the same... the SoundStation does not contact the asterisk for 
registering...


1. Do you have any switch able to mirror traffic sent and received by Polycom 
phone ?

Capturing such traffic would help to understand what's happening.

2. Some phones support zero touch config with which they download their config 
files from the Internet.

Are you sure this doesn't happen ?

3. Is SNTP/NTP correctly configured on the phone ?



 

 


Phoneversion:


Telefoninformationen 


Telefonmodell 

SoundStation IP 6000 


Teilenummer 

3111-15600-001 Rev:W 


MAC-Adresse 

00:04:F2:07:0C:D3 


IP-Adresse 

192.168.0.13 


UC-Softwareversion 

4.0.11.0583 


BootROM-Softwareversion 

5.0.5.2324 


I can ping the phone from the asterisk, the phone can reach the asterisk server 
(as it downloads the tftp files, if used with
a provisioning profile), so the route and everything is correct... I even 
connected another Hardphone on the same cable
that stuck in the Polycom... no problem... the other phone can register and 
works, so there is really no cable or firewall
related problem here... it must be a setting!

thank you





--
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
  https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

 

-- 
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
  https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

Re: [asterisk-users] Polycom SoundStation IP 6000 does not register

2016-12-19 Thread Olivier
2016-12-19 16:26 GMT+01:00 Yves :

> Hi,
>
> I am pulling my hair for days now...
>
> I can´t get a PolyCom SoundStation IP 6000 (Conferencephone) to register
> with my Asterisk.
>
> There are no SIP Packets arriving at my asterisk at all... and it has
> nothing to do with a firewall or similar...
>
> Simple Question:
> Does anybody have a running SoundStation IP 6000 registerd with asterisk?
>

yes, I've got several of them running.


> If so... would you please be so kind to tell me whats wrong with my setup?
>
> AsteriskServer: 192.168.1.211
> SIP-user: 165
>
> (the SIP-Settings on asterisk-side are OK, tested with a normal
> Softphone... registering and placing calls is no problem...)
>
> The phone-log only says: "Registration failed User: 165, Error Code:480
> Temporarily not available"
>
> I tried with newest firmware, resetting to factory 100 times, using a
> provisionig file (which the SoundStation correctly downloads)
> but it is always the same... the SoundStation does not contact the
> asterisk for registering...
>

1. Do you have any switch able to mirror traffic sent and received by
Polycom phone ?
Capturing such traffic would help to understand what's happening.

2. Some phones support zero touch config with which they download their
config files from the Internet.
Are you sure this doesn't happen ?

3. Is SNTP/NTP correctly configured on the phone ?





>
> Phoneversion:
> Telefoninformationen
> Telefonmodell SoundStation IP 6000
> Teilenummer 3111-15600-001 Rev:W
> MAC-Adresse 00:04:F2:07:0C:D3
> IP-Adresse 192.168.0.13
> UC-Softwareversion 4.0.11.0583
> BootROM-Softwareversion 5.0.5.2324
> I can ping the phone from the asterisk, the phone can reach the asterisk
> server (as it downloads the tftp files, if used with
> a provisioning profile), so the route and everything is correct... I even
> connected another Hardphone on the same cable
> that stuck in the Polycom... no problem... the other phone can register
> and works, so there is really no cable or firewall
> related problem here... it must be a setting!
>
> thank you
>
>
>
>
> --
> _
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> Check out the new Asterisk community forum at: https://community.asterisk.
> org/
>
> New to Asterisk? Start here:
>   https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>http://lists.digium.com/mailman/listinfo/asterisk-users
>
-- 
_
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

Check out the new Asterisk community forum at: https://community.asterisk.org/

New to Asterisk? Start here:
  https://wiki.asterisk.org/wiki/display/AST/Getting+Started

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users