Re: [asterisk-users] Queue Penalties not working properly
I am using asterisk 1.4.18. I cant at this stage upgrade to any latest version. Linear strategy for queues is not in asterisk 1.4.18. I have to use ringall instead. Is it possible Disabling call-waiting for my agents only?? While other sip users have call waiting functionality. regards -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robin Rodriguez Sent: Tuesday, August 05, 2008 11:23 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queue Penalties not working properly Syed Nasruddin wrote: > Hi, > > Actully the way I want the penalties functionality to behave it is not > doing it accordingly. I am right now using ringall. Set penalty 1 for > one agent and 2 for secnd agent. All the calls come in and go to first > agent#1 having penalty one. But the second call also go to agent#1 and > start waiting for it to be free rather it should have gone to penalty > two agent#2 > > I have added call-limit=1 for bot sip accounts. And started the > services. Still find the status wrong. > > nasr > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Atis > Lezdins > Sent: Tuesday, August 05, 2008 7:03 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Queue Penalties not working properly > > On Tue, Aug 5, 2008 at 5:27 PM, Syed Nasruddin <[EMAIL PROTECTED]> > wrote: > >> Cannot i use ringall strategy with penalties??? >> >> Will rrmemory will fullfil my requirement?? >> > > rrmemory isn't ringall, it won't ring all members. But yes - you can > use ringall with penalties. > > >> My requirements: >> >> >> 1. 10 Call Center Agents. >> >> 2. All the calls coming in will ALWAYS be routed to specific 5 >> > agents, > >> firstly. >> >> 3. IF ALL the first 5 agents are busy then ONLY then the call will be >> routed to next 5 Agents. >> >> >> Moreover why my queue status shows my agent as NOT IN USE while in >> > fact > >> it is busy answering the call?? >> > > What you are seeing is caused by status NOT IN USE. You have to set > call-limit in sip.conf for all your phones, to any value, so that > device states work correctly, and queue can know that those phones are > busy. Now you probably can see in CLI that queue is sending second > call to first agent(s). > > Regards, > Atis > > > > >> Thanks >> >> Syed nasr >> >> >> -Original Message- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Steve >> Totaro >> Sent: Tuesday, August 05, 2008 5:59 PM >> To: Asterisk Users Mailing List - Non-Commercial Discussion >> Subject: Re: [asterisk-users] Queue Penalties not working properly >> >> On Tue, Aug 5, 2008 at 8:47 AM, Robin Rodriguez >> <[EMAIL PROTECTED]> wrote: >> >>> Syed Nasruddin wrote: >>> >>>> Hi, >>>> >>>> I am using Asterisk 1.4.18. I am implementing Penalties for my >>>> >> agents. >> >>>> What is happening: two agents configuired one agent with penalty 1 >>>> >> and >> >>>> the other with penalty 2. All the calls must go first to Agent 1 and >>>> if his line is busy then only then agent 2 will get the call. >>>> > However > >>>> my queues are not behaving in this manner. I have impmemnted ringall >>>> strategy. Now when first call comes it ends up with agent 1, when >>>> secnd call comes it continue wait in queue and doesn't go to agent 2 >>>> and when agent one is free it goes to this agent. >>>> >>>> I have set penalties in queue.conf. I have monitered my queue and >>>> witnessed that my agent1 status shows Not In Use and Agent 2 also >>>> >> same >> >>>> status is this the reason behind this. I have copied my queue show >>>> results below.please help . how do I change this stauts problem >>>> >>>> callcenter*CLI> queue show >>>> >>>> myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s >>>> holdtime), W:0, C:2, A:0, SL:0.0% within 0s >>>> >>>> Members: >>>> >>>> SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was >>>> > 2233 > >>>> secs ago) >>>> &
Re: [asterisk-users] Queue Penalties not working properly
Syed Nasruddin wrote: >> Actully the way I want the penalties functionality to behave it is not >> doing it accordingly. I am right now using ringall. Set penalty 1 for >> one agent and 2 for secnd agent. All the calls come in and go to first >> agent#1 having penalty one. But the second call also go to agent#1 and >> start waiting for it to be free rather it should have gone to penalty >> two agent#2 >> >> I have added call-limit=1 for bot sip accounts. And started the >> services. Still find the status wrong. >> >> nasr >> To do this the sip device must return a sip busy message from the device already on a call from the queue. Make sure that you disable call waiting on this line appearance. Anthony ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Penalties not working properly
Syed Nasruddin wrote: > Hi, > > Actully the way I want the penalties functionality to behave it is not > doing it accordingly. I am right now using ringall. Set penalty 1 for > one agent and 2 for secnd agent. All the calls come in and go to first > agent#1 having penalty one. But the second call also go to agent#1 and > start waiting for it to be free rather it should have gone to penalty > two agent#2 > > I have added call-limit=1 for bot sip accounts. And started the > services. Still find the status wrong. > > nasr > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Atis > Lezdins > Sent: Tuesday, August 05, 2008 7:03 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Queue Penalties not working properly > > On Tue, Aug 5, 2008 at 5:27 PM, Syed Nasruddin <[EMAIL PROTECTED]> > wrote: > >> Cannot i use ringall strategy with penalties??? >> >> Will rrmemory will fullfil my requirement?? >> > > rrmemory isn't ringall, it won't ring all members. But yes - you can > use ringall with penalties. > > >> My requirements: >> >> >> 1. 10 Call Center Agents. >> >> 2. All the calls coming in will ALWAYS be routed to specific 5 >> > agents, > >> firstly. >> >> 3. IF ALL the first 5 agents are busy then ONLY then the call will be >> routed to next 5 Agents. >> >> >> Moreover why my queue status shows my agent as NOT IN USE while in >> > fact > >> it is busy answering the call?? >> > > What you are seeing is caused by status NOT IN USE. You have to set > call-limit in sip.conf for all your phones, to any value, so that > device states work correctly, and queue can know that those phones are > busy. Now you probably can see in CLI that queue is sending second > call to first agent(s). > > Regards, > Atis > > > > >> Thanks >> >> Syed nasr >> >> >> -Original Message- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Steve >> Totaro >> Sent: Tuesday, August 05, 2008 5:59 PM >> To: Asterisk Users Mailing List - Non-Commercial Discussion >> Subject: Re: [asterisk-users] Queue Penalties not working properly >> >> On Tue, Aug 5, 2008 at 8:47 AM, Robin Rodriguez >> <[EMAIL PROTECTED]> wrote: >> >>> Syed Nasruddin wrote: >>> >>>> Hi, >>>> >>>> I am using Asterisk 1.4.18. I am implementing Penalties for my >>>> >> agents. >> >>>> What is happening: two agents configuired one agent with penalty 1 >>>> >> and >> >>>> the other with penalty 2. All the calls must go first to Agent 1 and >>>> if his line is busy then only then agent 2 will get the call. >>>> > However > >>>> my queues are not behaving in this manner. I have impmemnted ringall >>>> strategy. Now when first call comes it ends up with agent 1, when >>>> secnd call comes it continue wait in queue and doesn't go to agent 2 >>>> and when agent one is free it goes to this agent. >>>> >>>> I have set penalties in queue.conf. I have monitered my queue and >>>> witnessed that my agent1 status shows Not In Use and Agent 2 also >>>> >> same >> >>>> status is this the reason behind this. I have copied my queue show >>>> results below.please help . how do I change this stauts problem >>>> >>>> callcenter*CLI> queue show >>>> >>>> myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s >>>> holdtime), W:0, C:2, A:0, SL:0.0% within 0s >>>> >>>> Members: >>>> >>>> SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was >>>> > 2233 > >>>> secs ago) >>>> >>>> SIP/1000 with penalty 2 (Not in use) has taken no calls yet >>>> >>>> No Callers >>>> >>>> Syed nasr >>>> >>>> >>>> >>> You need to use the "linear" queue strategy, it is in 1.6 or there is >>> >> a >> >>> backport to 1.4 >>> >>> -- >>> Robin Rodriguez >>> VoIP/Telecom Engineer >>> Atlantic.net >>> 1-800-211-9496 >>> >>>
Re: [asterisk-users] Queue Penalties not working properly
Hi, Actully the way I want the penalties functionality to behave it is not doing it accordingly. I am right now using ringall. Set penalty 1 for one agent and 2 for secnd agent. All the calls come in and go to first agent#1 having penalty one. But the second call also go to agent#1 and start waiting for it to be free rather it should have gone to penalty two agent#2 I have added call-limit=1 for bot sip accounts. And started the services. Still find the status wrong. nasr -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Atis Lezdins Sent: Tuesday, August 05, 2008 7:03 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queue Penalties not working properly On Tue, Aug 5, 2008 at 5:27 PM, Syed Nasruddin <[EMAIL PROTECTED]> wrote: > > > Cannot i use ringall strategy with penalties??? > > Will rrmemory will fullfil my requirement?? rrmemory isn't ringall, it won't ring all members. But yes - you can use ringall with penalties. > > My requirements: > > > 1. 10 Call Center Agents. > > 2. All the calls coming in will ALWAYS be routed to specific 5 agents, > firstly. > > 3. IF ALL the first 5 agents are busy then ONLY then the call will be > routed to next 5 Agents. > > > Moreover why my queue status shows my agent as NOT IN USE while in fact > it is busy answering the call?? What you are seeing is caused by status NOT IN USE. You have to set call-limit in sip.conf for all your phones, to any value, so that device states work correctly, and queue can know that those phones are busy. Now you probably can see in CLI that queue is sending second call to first agent(s). Regards, Atis > > Thanks > > Syed nasr > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Steve > Totaro > Sent: Tuesday, August 05, 2008 5:59 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Queue Penalties not working properly > > On Tue, Aug 5, 2008 at 8:47 AM, Robin Rodriguez > <[EMAIL PROTECTED]> wrote: >> Syed Nasruddin wrote: >>> >>> Hi, >>> >>> I am using Asterisk 1.4.18. I am implementing Penalties for my > agents. >>> What is happening: two agents configuired one agent with penalty 1 > and >>> the other with penalty 2. All the calls must go first to Agent 1 and >>> if his line is busy then only then agent 2 will get the call. However >>> my queues are not behaving in this manner. I have impmemnted ringall >>> strategy. Now when first call comes it ends up with agent 1, when >>> secnd call comes it continue wait in queue and doesn't go to agent 2 >>> and when agent one is free it goes to this agent. >>> >>> I have set penalties in queue.conf. I have monitered my queue and >>> witnessed that my agent1 status shows Not In Use and Agent 2 also > same >>> status is this the reason behind this. I have copied my queue show >>> results below.please help . how do I change this stauts problem >>> >>> callcenter*CLI> queue show >>> >>> myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s >>> holdtime), W:0, C:2, A:0, SL:0.0% within 0s >>> >>> Members: >>> >>> SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233 >>> secs ago) >>> >>> SIP/1000 with penalty 2 (Not in use) has taken no calls yet >>> >>> No Callers >>> >>> Syed nasr >>> >>> >> You need to use the "linear" queue strategy, it is in 1.6 or there is > a >> backport to 1.4 >> >> -- >> Robin Rodriguez >> VoIP/Telecom Engineer >> Atlantic.net >> 1-800-211-9496 >> > > Robin, round robin > > ___ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > ___ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Atis Lezdins, VoIP Project Manager / Developer, [EMAIL PROTECTED] Skype: atis.lezdins C
Re: [asterisk-users] Queue Penalties not working properly
On Tue, Aug 5, 2008 at 5:27 PM, Syed Nasruddin <[EMAIL PROTECTED]> wrote: > > > Cannot i use ringall strategy with penalties??? > > Will rrmemory will fullfil my requirement?? rrmemory isn't ringall, it won't ring all members. But yes - you can use ringall with penalties. > > My requirements: > > > 1. 10 Call Center Agents. > > 2. All the calls coming in will ALWAYS be routed to specific 5 agents, > firstly. > > 3. IF ALL the first 5 agents are busy then ONLY then the call will be > routed to next 5 Agents. > > > Moreover why my queue status shows my agent as NOT IN USE while in fact > it is busy answering the call?? What you are seeing is caused by status NOT IN USE. You have to set call-limit in sip.conf for all your phones, to any value, so that device states work correctly, and queue can know that those phones are busy. Now you probably can see in CLI that queue is sending second call to first agent(s). Regards, Atis > > Thanks > > Syed nasr > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Steve > Totaro > Sent: Tuesday, August 05, 2008 5:59 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Queue Penalties not working properly > > On Tue, Aug 5, 2008 at 8:47 AM, Robin Rodriguez > <[EMAIL PROTECTED]> wrote: >> Syed Nasruddin wrote: >>> >>> Hi, >>> >>> I am using Asterisk 1.4.18. I am implementing Penalties for my > agents. >>> What is happening: two agents configuired one agent with penalty 1 > and >>> the other with penalty 2. All the calls must go first to Agent 1 and >>> if his line is busy then only then agent 2 will get the call. However >>> my queues are not behaving in this manner. I have impmemnted ringall >>> strategy. Now when first call comes it ends up with agent 1, when >>> secnd call comes it continue wait in queue and doesn't go to agent 2 >>> and when agent one is free it goes to this agent. >>> >>> I have set penalties in queue.conf. I have monitered my queue and >>> witnessed that my agent1 status shows Not In Use and Agent 2 also > same >>> status is this the reason behind this. I have copied my queue show >>> results below.please help . how do I change this stauts problem >>> >>> callcenter*CLI> queue show >>> >>> myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s >>> holdtime), W:0, C:2, A:0, SL:0.0% within 0s >>> >>> Members: >>> >>> SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233 >>> secs ago) >>> >>> SIP/1000 with penalty 2 (Not in use) has taken no calls yet >>> >>> No Callers >>> >>> Syed nasr >>> >>> >> You need to use the "linear" queue strategy, it is in 1.6 or there is > a >> backport to 1.4 >> >> -- >> Robin Rodriguez >> VoIP/Telecom Engineer >> Atlantic.net >> 1-800-211-9496 >> > > Robin, round robin > > ___ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > ___ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Atis Lezdins, VoIP Project Manager / Developer, [EMAIL PROTECTED] Skype: atis.lezdins Cell Phone: +371 28806004 Cell Phone: +1 800 7300689 Work phone: +1 800 7502835 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Penalties not working properly
Cannot i use ringall strategy with penalties??? Will rrmemory will fullfil my requirement?? My requirements: 1. 10 Call Center Agents. 2. All the calls coming in will ALWAYS be routed to specific 5 agents, firstly. 3. IF ALL the first 5 agents are busy then ONLY then the call will be routed to next 5 Agents. Moreover why my queue status shows my agent as NOT IN USE while in fact it is busy answering the call?? Thanks Syed nasr -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Totaro Sent: Tuesday, August 05, 2008 5:59 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queue Penalties not working properly On Tue, Aug 5, 2008 at 8:47 AM, Robin Rodriguez <[EMAIL PROTECTED]> wrote: > Syed Nasruddin wrote: >> >> Hi, >> >> I am using Asterisk 1.4.18. I am implementing Penalties for my agents. >> What is happening: two agents configuired one agent with penalty 1 and >> the other with penalty 2. All the calls must go first to Agent 1 and >> if his line is busy then only then agent 2 will get the call. However >> my queues are not behaving in this manner. I have impmemnted ringall >> strategy. Now when first call comes it ends up with agent 1, when >> secnd call comes it continue wait in queue and doesn't go to agent 2 >> and when agent one is free it goes to this agent. >> >> I have set penalties in queue.conf. I have monitered my queue and >> witnessed that my agent1 status shows Not In Use and Agent 2 also same >> status is this the reason behind this. I have copied my queue show >> results below.please help . how do I change this stauts problem >> >> callcenter*CLI> queue show >> >> myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s >> holdtime), W:0, C:2, A:0, SL:0.0% within 0s >> >> Members: >> >> SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233 >> secs ago) >> >> SIP/1000 with penalty 2 (Not in use) has taken no calls yet >> >> No Callers >> >> Syed nasr >> >> > You need to use the "linear" queue strategy, it is in 1.6 or there is a > backport to 1.4 > > -- > Robin Rodriguez > VoIP/Telecom Engineer > Atlantic.net > 1-800-211-9496 > Robin, round robin ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Penalties not working properly
On Tue, Aug 5, 2008 at 8:47 AM, Robin Rodriguez <[EMAIL PROTECTED]> wrote: > Syed Nasruddin wrote: >> >> Hi, >> >> I am using Asterisk 1.4.18. I am implementing Penalties for my agents. >> What is happening: two agents configuired one agent with penalty 1 and >> the other with penalty 2. All the calls must go first to Agent 1 and >> if his line is busy then only then agent 2 will get the call. However >> my queues are not behaving in this manner. I have impmemnted ringall >> strategy. Now when first call comes it ends up with agent 1, when >> secnd call comes it continue wait in queue and doesn't go to agent 2 >> and when agent one is free it goes to this agent. >> >> I have set penalties in queue.conf. I have monitered my queue and >> witnessed that my agent1 status shows Not In Use and Agent 2 also same >> status is this the reason behind this. I have copied my queue show >> results below.please help . how do I change this stauts problem >> >> callcenter*CLI> queue show >> >> myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s >> holdtime), W:0, C:2, A:0, SL:0.0% within 0s >> >> Members: >> >> SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233 >> secs ago) >> >> SIP/1000 with penalty 2 (Not in use) has taken no calls yet >> >> No Callers >> >> Syed nasr >> >> > You need to use the "linear" queue strategy, it is in 1.6 or there is a > backport to 1.4 > > -- > Robin Rodriguez > VoIP/Telecom Engineer > Atlantic.net > 1-800-211-9496 > Robin, round robin ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Queue Penalties not working properly
Syed Nasruddin wrote: > > Hi, > > I am using Asterisk 1.4.18. I am implementing Penalties for my agents. > What is happening: two agents configuired one agent with penalty 1 and > the other with penalty 2. All the calls must go first to Agent 1 and > if his line is busy then only then agent 2 will get the call. However > my queues are not behaving in this manner. I have impmemnted ringall > strategy. Now when first call comes it ends up with agent 1, when > secnd call comes it continue wait in queue and doesn’t go to agent 2 > and when agent one is free it goes to this agent. > > I have set penalties in queue.conf. I have monitered my queue and > witnessed that my agent1 status shows Not In Use and Agent 2 also same > status is this the reason behind this. I have copied my queue show > results below.please help . how do I change this stauts problem > > callcenter*CLI> queue show > > myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s > holdtime), W:0, C:2, A:0, SL:0.0% within 0s > > Members: > > SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233 > secs ago) > > SIP/1000 with penalty 2 (Not in use) has taken no calls yet > > No Callers > > Syed nasr > > You need to use the "linear" queue strategy, it is in 1.6 or there is a backport to 1.4 -- Robin Rodriguez VoIP/Telecom Engineer Atlantic.net 1-800-211-9496 ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
