[AusNOG] Telstra is Disabling SIP ALG on CGNAT Platforms

[Russell Langton]

Hi AusNOGgers,

As part of our ongoing efforts to modernize our network and enhance service
reliability, we are implementing changes that will impact certain legacy
features, including SIP (Session Initiation Protocol) traffic handling.

Effective 9th of July 2024, Telstra is initiating the process of disabling
SIP ALG traffic from its CGNAT Platforms. This decision aligns with
industry standards and best practices in network security and performance
optimization.

SIP ALG was originally intended to assist in managing SIP traffic across
different network boundaries but has since been found to cause more issues
than benefits, including potential interference with VoIP (Voice over
Internet Protocol) services and other applications.


The typical SIP ALG use cases of VoIP solutions are as follows:

   - Customers using 3rd party legacy VOIP solutions.
   - Wireless subscribers running 3rd party VoIP SIP applications.


Disabling SIP ALG will have no negative impacts on TIPT services. If you
are using any services which are categorized as the two use cases above,
please check your router and application settings and use TLS for your SIP
applications to avoid any issues.

* time-frame *

We are planning to start the deployment on 9th July 2024 and 11th July 2024
in South Australia.

Further deployments in other states are planned by the end of July and will
be advised to the list.


* Things to be aware of *

- If you are using 3rd party legacy VOIP solutions, or a wireless
subscriber running 3rd party VoIP SIP applications using Telstra, please
make sure you check your settings prior to our deployment and use TLS
(Transport Layer Security Encryption) instead of SIP ALG to avoid any
possible impact. In some cases, you will need to check your router settings
for SIP ALG as well.

* Basic flow *

   - The purpose of the SIP ALG is to facilitate SIP signalling and related
   media through GGNAT by monitoring SIP exchanges and ensuring by-directional
   signalling and media flows are permitted and handled correctly.
   - Modern SIP implementations are NAT aware and do not require a SIP ALG
   on the Service Provider CGNAT to function.
   - Some SIP solutions (particularly legacy ones) may not be NAT aware or
   may not be configured for NAT-traversal by default.
   - Once Telstra disables the SIP ALG for Mobile Broadband, all SIP
   signalling and media flows will be treated as standard IP traffic and
   handled as normal CGNAT flows: It’s expected that most applications will
   handle this change gracefully, but some solutions (particularly legacy
   platforms) may need to be reconfigured for NAT-traversal using mechanisms
   such as STUN, ICE and TURN, to name a few.


*Work around *

For apps which appear broken, try to avoid SIP ALG. Another alternate would
be to use customer devices with ipv6 provision for VOIP applications.

Telstra has enabled Mobile Ipv6 for a while so any VOIP applications should
be using this in the first instance.


* Contacting us*

Telstra is exiting support for SIP ALG. We are aiming to work with
community forums like AusNOG and Whirlpool to ensure this is a smooth
rollout.

For any assistance, please contact your application support, or reach out
directly to ipv6wirelessdeploym...@team.telstra.com to directly contact our
CGNAT technical teams about this issue.
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[AusNOG] Vale Bruce Forster

[Russell Langton]

Hi All,

I've been advised that Bruce Forster passed away suddenly on Tuesday.

He was Ex-OTW,Ex-Superloop and currently Orgin.
I was lucky enough to enjoy a beer with him on GC at ausnog, but we kept
getting interrupted with all the people who wanted to say hi because he was
such an awesome human.

Bruce’s passing is a huge loss to the industry.

I will provide service details when received.

RIP.
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Re: [AusNOG] Kalgoorlie Outage

[Russell Langton]

PS - If anyone is impacted by the module failure, Let me know directly and
I can migrate services to restore.

On Thu, Jan 18, 2024 at 11:35 AM Russell Langton 
wrote:

> Hi Mitch,
>
> Power has been out in Kalgoorlie since 10pm last night
> Outages (westernpower.com.au) <https://www.westernpower.com.au/outages/>
>
> Telstra also has a module failure in the exchange (unrelated to power)
> which may be impacting some services.
>
> On Thu, Jan 18, 2024 at 11:32 AM Mitch Kelly 
> wrote:
>
>> Hi Folks.
>>
>> Hoping someone can shed some light on a widespread outage in Kalgoorlie
>> this morning.
>>
>> There has been reports of generators heading up there and emergency comms
>> trailers, Is anyone aware of the cause?
>>
>> Mitch
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Re: [AusNOG] Kalgoorlie Outage

[Russell Langton]

Hi Mitch,

Power has been out in Kalgoorlie since 10pm last night
Outages (westernpower.com.au) 

Telstra also has a module failure in the exchange (unrelated to power)
which may be impacting some services.

On Thu, Jan 18, 2024 at 11:32 AM Mitch Kelly  wrote:

> Hi Folks.
>
> Hoping someone can shed some light on a widespread outage in Kalgoorlie
> this morning.
>
> There has been reports of generators heading up there and emergency comms
> trailers, Is anyone aware of the cause?
>
> Mitch
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Re: [AusNOG] Email delivery issues to Bigpond

[Russell Langton]

Hi Tom/all,

Ive been advised this was fixed at 4:30pm qld time yesterday.

Are you able to advise if now working?

On Tue, 2 Jan 2024, 7:22 pm Russell Langton,  wrote:

> Hi Tom,
>
> I've made the team aware of a similiar case earlier today.
> I'll followup with them tomorrow and advise directly.
>
>
> On Tue, 2 Jan 2024, 2:59 pm Minchin, Tom (IM, Black Mountain), <
> tom.minc...@csiro.au> wrote:
>
>> Hi all,
>>
>>
>>
>> Is there a Telstra email operator on the list? We’re seeing email
>> delivery issues to Bigpond (SPF/DKIM failing allegedly).
>>
>>
>>
>> Started happening 29th of Dec.
>>
>>
>>
>> Impacting others (SPF & DKIM delivery failures to bigpond.com - Telstra
>> Broadband - Whirlpool Forums)
>>
>>
>>
>> Tom
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Re: [AusNOG] Email delivery issues to Bigpond

[Russell Langton]

Hi Tom,

I've made the team aware of a similiar case earlier today.
I'll followup with them tomorrow and advise directly.


On Tue, 2 Jan 2024, 2:59 pm Minchin, Tom (IM, Black Mountain), <
tom.minc...@csiro.au> wrote:

> Hi all,
>
>
>
> Is there a Telstra email operator on the list? We’re seeing email delivery
> issues to Bigpond (SPF/DKIM failing allegedly).
>
>
>
> Started happening 29th of Dec.
>
>
>
> Impacting others (SPF & DKIM delivery failures to bigpond.com - Telstra
> Broadband - Whirlpool Forums)
>
>
>
> Tom
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Re: [AusNOG] Telstra contact

[Russell Langton]

Hi Chad,
I'll reach to you directly.

On Wed, 20 Dec 2023, 10:07 pm Chad Kelly,  wrote:

> Hi Can someone from Telstra contact me off list please.
>
> I’ve got a customer issue that needs a mail admin / network engineer to
> take a look at as its out of the ordinary.
>
> Well to the extent that the normal call center staff can’t deal with it.
>
> In case you are aware of it and working on it the issue is Telstra appears
> to be rejecting mail from Microsoft365.
>
>
>
>
>
> Chad Kelly
>
> Manager
>
> CPK Web Services
>
> Phone 03 52730246
>
> Web https://www.cpkws.com.au
>
>
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Re: [AusNOG] Telstra postmaster

[Russell Langton]

Hi Chris,

I'll contact you directly and put you in contact with the right people.

On Tue, Oct 10, 2023 at 10:28 AM Chris ODonoghue  wrote:

> If someone on here can get the Telstra postmaster to contact me I'd
> greatly appreciate it.
>
> Telstra and (bigpond aapt etc) have recently updated their spam filters
> and they seem overzealous.
>
> Kind regards
> Chris
>
> --
>
>
>
> *Chris O’Donoghue *
>
> *Head Cloud Ops *
>
> +64 21 892 707
>
> chri...@airdocs.io 
>
> www.airdocs.io
>
>
>
>
>
>
>
> *Confidentiality Note:*  This email and any accompanying documents are
> confidential, may be privileged and are intended only for the use of the
> intended recipient. If you are not the intended recipient, any use,
> dissemination, forwarding, printing or copying of this email and any
> accompanying documents is strictly prohibited. Please let the sender know
> immediately if you have received this by mistake and delete it immediately.
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Re: [AusNOG] Bigpond whitelist assistance

[Russell Langton]

Hi brett,
I'll reachout shortly and we can fix this up quickly.



On Mon, 8 May 2023, 10:12 am Brett Franklin,  wrote:

> Hi all,
>
>
>
> Tried getting information out of Telstra with the usual success. Need
> assistance with getting a domain whitelisted on Bigpond spam filters,
> looking for an email address or phone number to start the process.
>
>
>
> Anyone here able to help?
>
>
>
> Thanks
>
> Brett
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Re: [AusNOG] Wifi Calling Telstra /23 allow

[Russell Langton]

Hi Steven,
I'll send you an email shortly to get the details.
Cheers.


On Thu, 3 Feb 2022, 5:06 pm Steven Waite, 
wrote:

> Good Afternoon
>
>
>
> Can someone from Telstra contact me off list about adding our CIR/23
> address space to the allowed list for wifi calling please
>
> It would seem our new block is not allowed
>
>
>
>
>
> Thanks Steve
>
>
>
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Re: [AusNOG] Telstra Mobile NAT64 Gateway dropping UDP?

[Russell Langton]

Hi Matthew,

As others have said, get that Ipv6 enabled asap ;)

Telstra is currently in shutdown mode for non-critical staff until next
week.

I'll reach out to you next week and we work together to see whats going on.

-Russell@Telstra.



On Wed, 5 Jan 2022, 6:33 pm Andras Toth,  wrote:

> Hi Matthew,
>
> As long as you use a DNS hostname instead of an IPv4 literal address,
> things should work fine for both local apps or tethered/hotspot access
> because Telstra's DNS servers can do DNS64. Locally on the iPhone you can
> use a literal IPv4 too because iOS will do local address translation
> (CLAT), but it can't translate IPv4 literals to IPv6 for connections via
> the hotspot.
>
> I don't have any problems with UDP on Telstra IPv6-only connection, I just
> tried and I can send and receive UDP packets via the Telstra NAT64 gateway
> when visiting https://h2o.examp1e.net/ in a browser that supports QUIC
> (because that uses UDP) and since that hostname does not have an IPv6
> address, Telstra converts it to IPv6 via DNS64. You can see from the packet
> capture below that both src and dst addresses are Telstra (one is mine,
> other side is the DNS64 gateway).
>
> 18:25:12.424022 IP6 (flowlabel 0xd0300, hlim 64, next-header UDP (17)
> payload length: 1238) 2001:8004:c81:6820:f5b6:b0a:c39c:7cf.58910 >
> 2001:8004:11d0:4e2a::84e2:18c.443: [udp sum ok] UDP, length 1230
> 18:25:12.666177 IP6 (hlim 45, next-header UDP (17) payload length: 1288)
> 2001:8004:11d0:4e2a::84e2:18c.443 >
> 2001:8004:c81:6820:f5b6:b0a:c39c:7cf.58910: [udp sum ok] UDP, length 1280
> 18:25:12.667703 IP6 (flowlabel 0xd0300, hlim 64, next-header UDP (17)
> payload length: 1238) 2001:8004:c81:6820:f5b6:b0a:c39c:7cf.58910 >
> 2001:8004:11d0:4e2a::84e2:18c.443: [udp sum ok] UDP, length 1230
> 18:25:12.668868 IP6 (hlim 45, next-header UDP (17) payload length: 1288)
> 2001:8004:11d0:4e2a::84e2:18c.443 >
> 2001:8004:c81:6820:f5b6:b0a:c39c:7cf.58910: [udp sum ok] UDP, length 1280
>
> I would suggest trying to replicate the issue and gathering a packet
> capture to see what packets go through and what gets lost. It might be MTU
> related issues if too large packets can't go through but I can send 1410
> bytes packets via the cellular connection successfully.
>
> Regards,
> Andras
>
>
> On Tue, Jan 4, 2022 at 9:34 PM Matthew H  wrote:
>
>> Hi,
>>
>> The app works fine on other IPv6 only networks with NAT64 in place which
>> appears to satisfy Apple's requirements.
>>
>> We are looking into adding proxies with IPv6 support, however it's likely
>> to take some time and it would be good if we can find a fix / workaround in
>> the meantime
>>
>> Thanks
>>
>> On Tue, Jan 4, 2022 at 10:10 AM Troy  wrote:
>>
>>> Apologies for a non answer, but any app (at least with Apple) is
>>> required to support IPv6 only networks.
>>>
>>> https://developer.apple.com/support/ipv6/
>>>
>>> Rather than work on a 6 to 4 fix, why not put some energy into
>>> supporting IPv6?
>>>
>>> *Regards, Troy*
>>> Brevity is the elixir of life.
>>> Father Hector McGrath, Pixie 2020
>>>
>>>
>>>
>>>
>>>  Original Message 
>>> On 4 Jan 2022, 9:03 pm, Matthew H < matt...@marrold.co.uk> wrote:
>>>
>>>
>>> Hi,
>>>
>>> We are developing a WebRTC mobile app that sets up a media session via
>>> Web Socket and then sends the media via RTP over UDP. It's working on most
>>> networks but we've had users report issues with the app when their iPhone
>>> is connected to the Telstra Mobile network.
>>>
>>> Unfortunately our network only supports IPv4, and after examining the
>>> available logs it appears their iPhone only gets an IPv6 address. The Web
>>> Socket communication is able to reach us so I assume a NAT64 gateway is in
>>> use, but we don't see any RTP / UDP arrive at our network edge.
>>>
>>> We found a couple of posts that suggest users have had similar issues
>>> with UDP being dropped:
>>>
>>>
>>> https://crowdsupport.telstra.com.au/t5/network-roaming/unable-to-stream-video-over-udp-on-ipv6-only-connection/td-p/933472
>>>
>>> https://crowdsupport.telstra.com.au/t5/network-roaming/ios-and-ipv6/td-p/931449
>>>
>>> https://crowdsupport.telstra.com.au/t5/apple-ios/nordvpn-won-t-connect-on-4g-ios/td-p/932511
>>>
>>> Is anyone aware of Telstra's NAT64 gateway dropping UDP?
>>>
>>> Thanks
>>> Matthew
>>>
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Re: [AusNOG] Ongoing Telstra mobile internet outage in Darwin NT

[Russell Langton]

Hi Darren,

This is not an ideal experience
I checked the outage board for NT and there is nothing for the CBD there.

I'll reach out to you for more details so we can resolve this.



On Sun, Dec 19, 2021 at 3:29 PM Darren Moss 
wrote:

> Good Afternoon,
>
>
>
> There has been an ongoing outage for Telstra mobile internet services in
> Darwin CBD for more than 10 days now.
>
>
>
> We have staff in the territory deploying infrastructure who have no mobile
> internet access. We’ve recently ported them from Vodafone to Telstra.
>
>
>
> I’ve gone through the usual channels and today was told “not to worry the
> backend team is looking into this”.
>
>
>
> That’s great but can anyone shed some light on what the problem is and
> when service will be restored ?
>
>
>
> Thank you.
>
>
>
>
>
> Darren.
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[AusNOG] Telstra ATM/Frame/BDSL decommissioning

[Russell Langton]

Hi All,


Just a reminder that Telstra is seeking to decommission all ATM/Frame/BDSL
services by 31 Aug 2022.

See
https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/pdf/business-a-full/bg_atm.pdf



*ATM Cease Sale and Exit Notification*

*1.5 The ATM Service will not be available for purchase by new customers
from 9 April 2018.*

*1.6 From 30 June 2019, customers with existing ATM services will no longer
be allowed to add new ATM services, make external relocations of existing
ATM services, or recontract existing ATM services.*

*1.7 From 31 August 2022, we will exit ATM and cancel all remaining ATM
Services.*

ATM/Frame/BDSL services might be used in legacy parts of networks for
connectivity between sites, to TID, or to different platforms.

If you have any remaining ATM/Frame/BDSL services, please make sure
migration plans are in progress with your account teams. or if not in use
ensure cancellation orders are submitted

Reach out directly if any details need to be confirmed.
This message has been approved by Dave.

Thanks
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Re: [AusNOG] Telstra TID Ethernet service

[Russell Langton]

Hi shane, ive sent you an email.
Cheers

On Thu, 14 Oct 2021, 8:09 pm Shane Hart,  wrote:

> Sorry for the noise.
>
> I have a client that needs configuration details on their service to setup
> a new router.
> The 1800 066 594 number got me a tech that doesn't know how to setup the
> service or what pppoe means...
>
> If someone could contact me off list please I would appreciate it.
> Nice to close this one off before the weekend.
>
> Thanks
>
> Shane
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Re: [AusNOG] Telstra IPv6 Wireless Enablement - IPv6 Single Stack

[Russell Langton]

Hi AusNOG

Thank you for your on-going support.

Ipv6 Single-Stack is now rolling out for telstra.wap in VIC;

Current status;
SA/NT – Network changes completed
WA – Network changes completed
NSW – Network changes completed
VIC/TAS – Network changes currently being rolled out.
QLD – no work here as yet

We are aiming to complete before June 30 and will advise once completed.

Non-android customers using telstra.wap in SA,WA,NSW and VIC will
progressively be cutover to Ipv6 Single-Stack.
Android customers using new phones in SA,WA,NSW and VIC may start using
IPv6 Single-Stack out-of-the-box.

As always, please contact the team on
ipv6wirelessdeploym...@team.telstra.com for any issues or questions.

On Wed, Nov 25, 2020 at 4:08 PM Russell Langton 
wrote:

> Hi All,
>
> An Update with Telstra Ipv6 Single-Stack.
>
> The SA rollout has now been completed with no issues reported.
> Close monitoring of the network will continue in SA to ensure a smooth
> transition.
> We have now enabled it for a small amount of NSW nodes with further NSW
> nodes to be completed at the start of 2021.
>
> Thank you to the AusNog community for the on-going support.
>
> If any issues are seen, Please engage the team at
> ipv6wirelessdeploym...@team.telstra.com
>
> On Wed, Nov 11, 2020 at 2:25 PM Russell Langton 
> wrote:
>
>> Hi All,
>>
>>
>>
>> Our original deployment for Ipv6 Single-Stack in Feb 2020 was rolled back
>> in March/April 2020 due to COVID and some minor compatibility issues.
>>
>> These compatibility issues have been resolved by our technical teams.
>>
>>
>>
>> We are now re-starting the deployment in SA in a phased approach.
>>
>> We are aiming to complete the rollout in SA by 1st of December.
>>
>>
>>
>> The scope of this change will impact non-Android devices that are using
>> the latest version of the operating system, either out of the box or
>> through an OS update.
>> It will also impact Android devices which are configured for Telstra.wap
>> and manually configured for dual-stack.
>>
>>
>>
>> If any problems are seen, Please reach out to our technical teams at
>> ipv6wirelessdeploym...@team.telstra.com
>>
>>
>> 
>>
>> Thanks,
>>
>>
>> 
>>
>>
>> 
>>
>> On Thu, Feb 6, 2020 at 3:27 PM Russell Langton 
>> wrote:
>>
>>> Hi AusNOGgers,
>>>
>>> Following our dual-stack enablement in Aug 2016, Telstra is proud the
>>> announce the second step in our transition to IPv6 -  IPv6 Single-Stack
>>> deployment on Telstra wireless.
>>> This means shortly when you attach your mobile to Telstra.WAP APN it
>>> will only get an Ipv6 address NO Ipv4 address.
>>>
>>>  Note that the enablement is currently targeted at both pre and
>>> post-paid services.
>>>
>>> This deployment of Ipv6 Single-Stack is only for Telstra.WAP APN which
>>> is primarily used by handsets and tablets.
>>> Telstra.internet APN is primary used for dongles, BYOD tablets, modems
>>> etc. so this will remain as dual-stack.
>>>
>>>  * timeframe *
>>> We are planning to start the deployment on 10/2 and 13/2 in South
>>> Australia.
>>> Further deployments in other states are planned by the end of Feb and
>>> will be advised to the list.
>>>
>>> * device scope *
>>> Any Mobile device that is configured as Dual Stack for Telstra.wap,
>>> either default or manually configured.
>>> The scope of this change will impact devices that are using the latest
>>> version of the operating system, either out of the box or through an OS
>>> update.
>>> It will also impact Android devices which are configured for Telstra.wap
>>> and manually configured for dual-stack.
>>>
>>>  * Things to be aware of *
>>> - This is a network based solution, when it receives a dual-stack
>>> request it will only allocate a Ipv6 Address.
>>> - Services on Telstra.WAP APN will only get a Ipv6 address(No Ipv4)
>>> - This solution is using a DNS64+NAT64 setup.
>>> - If your website/content/other is advertising a  Ipv6 DNS
>>> record,
>>>=> This may cause problems if your website is not 100% Ipv6
>>> - Impact to apps is expected to be limited as all apps submitted to
>>> Apple store have been DNS64/NAT64 mandated since June 1 2016.
>>>
>>>  * Basic flow *
>>> - If Alice is connecting to a website with a Ipv6  DNS record, It
>>> will be a pure Ipv6 connection.
>>> - If Alice i

Re: [AusNOG] Telstra IPv6 Wireless Enablement - IPv6 Single Stack

[Russell Langton]

Hi All,

An Update with Telstra Ipv6 Single-Stack.

The SA rollout has now been completed with no issues reported.
Close monitoring of the network will continue in SA to ensure a smooth
transition.
We have now enabled it for a small amount of NSW nodes with further NSW
nodes to be completed at the start of 2021.

Thank you to the AusNog community for the on-going support.

If any issues are seen, Please engage the team at
ipv6wirelessdeploym...@team.telstra.com

On Wed, Nov 11, 2020 at 2:25 PM Russell Langton 
wrote:

> Hi All,
>
>
>
> Our original deployment for Ipv6 Single-Stack in Feb 2020 was rolled back
> in March/April 2020 due to COVID and some minor compatibility issues.
>
> These compatibility issues have been resolved by our technical teams.
>
>
>
> We are now re-starting the deployment in SA in a phased approach.
>
> We are aiming to complete the rollout in SA by 1st of December.
>
>
>
> The scope of this change will impact non-Android devices that are using
> the latest version of the operating system, either out of the box or
> through an OS update.
> It will also impact Android devices which are configured for Telstra.wap
> and manually configured for dual-stack.
>
>
>
> If any problems are seen, Please reach out to our technical teams at
> ipv6wirelessdeploym...@team.telstra.com
>
>
> 
>
> Thanks,
>
>
> 
>
>
> 
>
> On Thu, Feb 6, 2020 at 3:27 PM Russell Langton 
> wrote:
>
>> Hi AusNOGgers,
>>
>> Following our dual-stack enablement in Aug 2016, Telstra is proud the
>> announce the second step in our transition to IPv6 -  IPv6 Single-Stack
>> deployment on Telstra wireless.
>> This means shortly when you attach your mobile to Telstra.WAP APN it will
>> only get an Ipv6 address NO Ipv4 address.
>>
>>  Note that the enablement is currently targeted at both pre and post-paid
>> services.
>>
>> This deployment of Ipv6 Single-Stack is only for Telstra.WAP APN which is
>> primarily used by handsets and tablets.
>> Telstra.internet APN is primary used for dongles, BYOD tablets, modems
>> etc. so this will remain as dual-stack.
>>
>>  * timeframe *
>> We are planning to start the deployment on 10/2 and 13/2 in South
>> Australia.
>> Further deployments in other states are planned by the end of Feb and
>> will be advised to the list.
>>
>> * device scope *
>> Any Mobile device that is configured as Dual Stack for Telstra.wap,
>> either default or manually configured.
>> The scope of this change will impact devices that are using the latest
>> version of the operating system, either out of the box or through an OS
>> update.
>> It will also impact Android devices which are configured for Telstra.wap
>> and manually configured for dual-stack.
>>
>>  * Things to be aware of *
>> - This is a network based solution, when it receives a dual-stack request
>> it will only allocate a Ipv6 Address.
>> - Services on Telstra.WAP APN will only get a Ipv6 address(No Ipv4)
>> - This solution is using a DNS64+NAT64 setup.
>> - If your website/content/other is advertising a  Ipv6 DNS
>> record,
>>=> This may cause problems if your website is not 100% Ipv6
>> - Impact to apps is expected to be limited as all apps submitted to Apple
>> store have been DNS64/NAT64 mandated since June 1 2016.
>>
>>  * Basic flow *
>> - If Alice is connecting to a website with a Ipv6  DNS record, It
>> will be a pure Ipv6 connection.
>> - If Alice is connecting to a website with only a A DNS record, our DNS
>> will spoof the website address with a Well Known Prefix (WKP) so it routes
>> to the NAT64 gateway to Ipv4 internet.
>> - If Alice is connecting to a Ipv4 address literal(x.x.x.x), It may fail.
>>
>>  * Why is AusNOG hearing about this now *
>> This is a major step in Telstra's Ipv6 journey, and with all things there
>> will be teething issues when we launch.
>> We are aiming to work with community forums like AusNOG and Whirlpool to
>> ensure this is a smooth transition.
>>
>>   *Contacting us*
>> For any assistance, Please refer to;
>> For apps which appear broken, it may not support ipv6 DNS64+NAT64,
>> contact your application support
>> CrowdSupport -
>> https://crowdsupport.telstra.com.au/t5/Telstra-IPv6-Wireless-Network/bd-p/IPv6
>> or reach out directly to Telstra Ipv6 Engineering team -
>> ipv6wirelessdeploym...@team.telstra.com
>>
>
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Re: [AusNOG] Telstra IPv6 Wireless Enablement - IPv6 Single Stack

[Russell Langton]

Hi All,



Our original deployment for Ipv6 Single-Stack in Feb 2020 was rolled back
in March/April 2020 due to COVID and some minor compatibility issues.

These compatibility issues have been resolved by our technical teams.



We are now re-starting the deployment in SA in a phased approach.

We are aiming to complete the rollout in SA by 1st of December.



The scope of this change will impact non-Android devices that are using the
latest version of the operating system, either out of the box or through an
OS update.
It will also impact Android devices which are configured for Telstra.wap
and manually configured for dual-stack.



If any problems are seen, Please reach out to our technical teams at
ipv6wirelessdeploym...@team.telstra.com




Thanks,







On Thu, Feb 6, 2020 at 3:27 PM Russell Langton 
wrote:

> Hi AusNOGgers,
>
> Following our dual-stack enablement in Aug 2016, Telstra is proud the
> announce the second step in our transition to IPv6 -  IPv6 Single-Stack
> deployment on Telstra wireless.
> This means shortly when you attach your mobile to Telstra.WAP APN it will
> only get an Ipv6 address NO Ipv4 address.
>
>  Note that the enablement is currently targeted at both pre and post-paid
> services.
>
> This deployment of Ipv6 Single-Stack is only for Telstra.WAP APN which is
> primarily used by handsets and tablets.
> Telstra.internet APN is primary used for dongles, BYOD tablets, modems
> etc. so this will remain as dual-stack.
>
>  * timeframe *
> We are planning to start the deployment on 10/2 and 13/2 in South
> Australia.
> Further deployments in other states are planned by the end of Feb and will
> be advised to the list.
>
> * device scope *
> Any Mobile device that is configured as Dual Stack for Telstra.wap, either
> default or manually configured.
> The scope of this change will impact devices that are using the latest
> version of the operating system, either out of the box or through an OS
> update.
> It will also impact Android devices which are configured for Telstra.wap
> and manually configured for dual-stack.
>
>  * Things to be aware of *
> - This is a network based solution, when it receives a dual-stack request
> it will only allocate a Ipv6 Address.
> - Services on Telstra.WAP APN will only get a Ipv6 address(No Ipv4)
> - This solution is using a DNS64+NAT64 setup.
> - If your website/content/other is advertising a  Ipv6 DNS
> record,
>=> This may cause problems if your website is not 100% Ipv6
> - Impact to apps is expected to be limited as all apps submitted to Apple
> store have been DNS64/NAT64 mandated since June 1 2016.
>
>  * Basic flow *
> - If Alice is connecting to a website with a Ipv6  DNS record, It will
> be a pure Ipv6 connection.
> - If Alice is connecting to a website with only a A DNS record, our DNS
> will spoof the website address with a Well Known Prefix (WKP) so it routes
> to the NAT64 gateway to Ipv4 internet.
> - If Alice is connecting to a Ipv4 address literal(x.x.x.x), It may fail.
>
>  * Why is AusNOG hearing about this now *
> This is a major step in Telstra's Ipv6 journey, and with all things there
> will be teething issues when we launch.
> We are aiming to work with community forums like AusNOG and Whirlpool to
> ensure this is a smooth transition.
>
>   *Contacting us*
> For any assistance, Please refer to;
> For apps which appear broken, it may not support ipv6 DNS64+NAT64, contact
> your application support
> CrowdSupport -
> https://crowdsupport.telstra.com.au/t5/Telstra-IPv6-Wireless-Network/bd-p/IPv6
> or reach out directly to Telstra Ipv6 Engineering team -
> ipv6wirelessdeploym...@team.telstra.com
>
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Re: [AusNOG] Urgent: Telstra NOC

[Russell Langton]

Hi all,

Telstra blog post on issue is now live -
http://exchange.telstra.com.au/an-update-on-our-september-30-bgp-issue/

On Thu, 1 Oct 2020, 8:32 am James Gray,  wrote:

> On 30 Sep 2020, at 8:24 pm, Paul Gear  wrote:
>
> > That escalated quickly... :-)
> >
> >
> https://honestnetworker.net/2020/09/29/telstra-engineer-managing-prefix-lists/
>
> CRIKEY!!
>
> Gold :) I mean, Telstra is the perpetual “whipping boy” but this is kinda
> funny in a harmless way, and I don’t mind that.
>
> —
> James___
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> http://lists.ausnog.net/mailman/listinfo/ausnog
>
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Re: [AusNOG] Urgent: Telstra NOC

[Russell Langton]

Hi job,
Root cause investigations are underway with the teams.

Thanks.

On Wed, 30 Sep 2020, 6:49 am Job Snijders,  wrote:

> Dear Russell,
>
> Thank you for this update.
>
> Do you have any information on what transpired?
>
> Kind regards,
>
> Job
>
> On Wed, Sep 30, 2020 at 06:47:00AM +1000, Russell Langton wrote:
> > Hi,
> > This should be resolved now.
> > Please advise if any further issues.
> >
> >
> > On Wed, 30 Sep 2020, 5:48 am Russell Langton, 
> wrote:
> >
> > > Hi,
> > > I'm on leave but getting the right teams to review asap.
> > >
> > >
> > > On Wed, 30 Sep 2020, 4:44 am Sadiq Saif,  wrote:
> > >
> > >> Can somebody from Telstra's NOC contact me off list please?
> > >>
> > >> Y'all are leaking the following prefixes:
> > >> 208.100.53.0/24, 67.202.70.0/24, 69.162.134.0/24, 208.117.38.0/24,
> > >> 50.31.98.0/24
> > >>
> > >> Correct origin is AS32748, not AS1221.
> > >>
> > >> I am contacting on behalf of my employer who is a Steadfast customer.
> > >>
> > >> --
> > >>   Sadiq Saif
> > >> ___
> > >> AusNOG mailing list
> > >> AusNOG@lists.ausnog.net
> > >> http://lists.ausnog.net/mailman/listinfo/ausnog
> > >>
> > >
>
> > ___
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> > AusNOG@lists.ausnog.net
> > http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
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Re: [AusNOG] Urgent: Telstra NOC

[Russell Langton]

Hi,
This should be resolved now.
Please advise if any further issues.


On Wed, 30 Sep 2020, 5:48 am Russell Langton,  wrote:

> Hi,
> I'm on leave but getting the right teams to review asap.
>
>
> On Wed, 30 Sep 2020, 4:44 am Sadiq Saif,  wrote:
>
>> Can somebody from Telstra's NOC contact me off list please?
>>
>> Y'all are leaking the following prefixes:
>> 208.100.53.0/24, 67.202.70.0/24, 69.162.134.0/24, 208.117.38.0/24,
>> 50.31.98.0/24
>>
>> Correct origin is AS32748, not AS1221.
>>
>> I am contacting on behalf of my employer who is a Steadfast customer.
>>
>> --
>>   Sadiq Saif
>> ___
>> AusNOG mailing list
>> AusNOG@lists.ausnog.net
>> http://lists.ausnog.net/mailman/listinfo/ausnog
>>
>
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Re: [AusNOG] Urgent: Telstra NOC

[Russell Langton]

Hi,
I'm on leave but getting the right teams to review asap.


On Wed, 30 Sep 2020, 4:44 am Sadiq Saif,  wrote:

> Can somebody from Telstra's NOC contact me off list please?
>
> Y'all are leaking the following prefixes:
> 208.100.53.0/24, 67.202.70.0/24, 69.162.134.0/24, 208.117.38.0/24,
> 50.31.98.0/24
>
> Correct origin is AS32748, not AS1221.
>
> I am contacting on behalf of my employer who is a Steadfast customer.
>
> --
>   Sadiq Saif
> ___
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> AusNOG@lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
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Re: [AusNOG] Replies off list regarding a small problem regarding bigpond email password recovery

[Russell Langton]

Hi Phil,
This is a difficult one as it needs to be an authorized request for
resetting any user passwords as it could be your mum, cousin or someone you
are emailing.
I'll send you an email so we can start some discussions on how this user
could go though the correct procedure to ensure this is completed in a
secure authorized manner.

On Mon, Aug 24, 2020 at 1:34 PM Phil Memery 
wrote:

> Greetings All
>
> I know this is low a grade request. But I have exhausted my attempts to
> assist this client, and I ask for replies of list please.
>
> I have an aged customer who has lost his email password and following
> the system we get to a solution of "a password reset will be emailed"
> and it has his email address (that he obviously can not access). I could
> not find a method to talk to a human.
>
> Regards
>
> --
> Phil Memery www.clevernetit.com.au  A.B.N: 66 146 234 648
>  DELL PartnerDirect Registered
> +61 3 5721 7232   www.hillclimbracing.com
> +61 417 315 935
>
> ___
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>
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Re: [AusNOG] Telstra DNS Zone File Removal

[Russell Langton]

Hi ,
I'll send you an email in the morning to get sorted.
We will need to some checks to ensure a valid request.


On Wed, 29 Jul 2020, 6:02 pm TWIG Security,  wrote:

> Hi Noggers,
>Having issues trying to get a zone file removed from and old Telstra
> client who has migrated away.
>
> I have spoken to the Marketplace support, but I don't think he really
> understood the requirement, and he only remove hosts from the zone file.
>
> Anyone on list have a good local contact at Telstra?  NS's in question are
> are ns1.telstradns.net and ns2.telstradns.net since they have so many.
>
>
> Cheers,
>
> Mal
>
>
>
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>
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Re: [AusNOG] Telstra outage - Vic/Koo Wee Rup to Inverloch area

[Russell Langton]

Hi james,
I'll reach out to you this morning for some service details so i can get
some straight answers.


On Thu, 9 Jul 2020, 9:48 pm James Morgan, 
wrote:

> Hi all,
>
> I hope your various lockdowns/relative freedom are going along swimmingly.
> I was hoping to touch base with anyone else who may be affected by a
> Telstra problem in the area of Koo Wee Rup through to Inverloch
> (Victoria).  We service a hospital in the area with an MLL and they have
> been without their primary comms since Monday.  We've been back and forth
> with T Wholesale ever since and have responses ranging from "it's all fixed
> now" through "30km of fibre is damaged" to "we're waiting on a part but
> don't know when it's coming".  Four days in we are getting nowhere, fast,
> and we look like the bad guys for not being able to tell a straight story
> about what the hold-up is.  Naturally as a hospital in the middle of a
> pandemic we are keen to see them back at full strength pretty quickly.  If
> anyone else is tracking the same issue and has more information I'd be glad
> to hear from you to help piece things together.
>
> Cheers, and stay safe.
> --
> James.
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[AusNOG] Telstra IPv6 Wireless Enablement - IPv6 Single Stack

[Russell Langton]

Hi AusNOGgers,

Following our dual-stack enablement in Aug 2016, Telstra is proud the
announce the second step in our transition to IPv6 -  IPv6 Single-Stack
deployment on Telstra wireless.
This means shortly when you attach your mobile to Telstra.WAP APN it will
only get an Ipv6 address NO Ipv4 address.

 Note that the enablement is currently targeted at both pre and post-paid
services.

This deployment of Ipv6 Single-Stack is only for Telstra.WAP APN which is
primarily used by handsets and tablets.
Telstra.internet APN is primary used for dongles, BYOD tablets, modems etc.
so this will remain as dual-stack.

 * timeframe *
We are planning to start the deployment on 10/2 and 13/2 in South Australia.
Further deployments in other states are planned by the end of Feb and will
be advised to the list.

* device scope *
Any Mobile device that is configured as Dual Stack for Telstra.wap, either
default or manually configured.
The scope of this change will impact devices that are using the latest
version of the operating system, either out of the box or through an OS
update.
It will also impact Android devices which are configured for Telstra.wap
and manually configured for dual-stack.

 * Things to be aware of *
- This is a network based solution, when it receives a dual-stack request
it will only allocate a Ipv6 Address.
- Services on Telstra.WAP APN will only get a Ipv6 address(No Ipv4)
- This solution is using a DNS64+NAT64 setup.
- If your website/content/other is advertising a  Ipv6 DNS
record,
   => This may cause problems if your website is not 100% Ipv6
- Impact to apps is expected to be limited as all apps submitted to Apple
store have been DNS64/NAT64 mandated since June 1 2016.

 * Basic flow *
- If Alice is connecting to a website with a Ipv6  DNS record, It will
be a pure Ipv6 connection.
- If Alice is connecting to a website with only a A DNS record, our DNS
will spoof the website address with a Well Known Prefix (WKP) so it routes
to the NAT64 gateway to Ipv4 internet.
- If Alice is connecting to a Ipv4 address literal(x.x.x.x), It may fail.

 * Why is AusNOG hearing about this now *
This is a major step in Telstra's Ipv6 journey, and with all things there
will be teething issues when we launch.
We are aiming to work with community forums like AusNOG and Whirlpool to
ensure this is a smooth transition.

  *Contacting us*
For any assistance, Please refer to;
For apps which appear broken, it may not support ipv6 DNS64+NAT64, contact
your application support
CrowdSupport -
https://crowdsupport.telstra.com.au/t5/Telstra-IPv6-Wireless-Network/bd-p/IPv6
or reach out directly to Telstra Ipv6 Engineering team -
ipv6wirelessdeploym...@team.telstra.com
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Re: [AusNOG] Telstra.Extranet and IPv6.

[Russell Langton]

Hi James,
Can you email the problem and Sim details to
ipv6wirelessdeploym...@team.telstra.com

This is a direct line to operations and engineering for Ipv6 issues.

Response may be next week due to time of year.

Thanks.


On Tue, 14 Jan. 2020, 8:39 am James Liakos,  wrote:

> Thanks Troy,
>
> Fault is open with Telstra, see what they come back with.
>
>
> On 14/1/20, 07:49, "Troy Kelly"  wrote:
>
> We are using GPTEXB3 telstra.extranet for a few SIM's and WERE getting
> IPv6.
> I thought I would just check before emailing - and we no longer get it
> - last I can remember it working was end of December.
>
>
> Sent with ProtonMail Secure Email.
>
> ‐‐‐ Original Message ‐‐‐
> On Tuesday, 14 January 2020 6:53 AM, James Liakos 
> wrote:
>
> > Hi.
> > I have a few SIM's under a Telstra Business Account. They all have
> the MICA code of GPTEXB3 so they can get a public dynamic public IP address
> which is working fine.
> > The Issue is when they are joined to the APN Telstra.Extranet they
> don't get an IPv6 address.
> > When I join the to the standard APN I can a CGNAT address
> 1.xxx.xxx.xxx but I do get an IPv6 address.
> > Has Telstra maybe not enabled IPv6 on Telstra.Extranet?
> >
>
> > I found this document on ASNOG but it was posted in 2016 so would
> have thought 4yrs on it would have been enabled by now?
> >
>
> > http://lists.ausnog.net/pipermail/ausnog/2016-August/036117.html
> >
>
> > Thanks.
> > James.
> >
>
> > AusNOG mailing list
> > AusNOG@lists.ausnog.net
> > http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
>
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Re: [AusNOG] Telstra/Bigpond/TMNS hosting contact

[Russell Langton]

Hi Graham,
I've reached out to you directly.

On Mon, Aug 5, 2019 at 10:27 AM Graham Maltby  wrote:

> Hi,
>
> Can someone from Telstra/Bigpond/TMNS able to assist with removing a stale
> hosting contact me off list please.  EU is making no progress after many
> weeks.
>
> Thanks.
> Graham
>
>
> 
>  Virus-free.
> www.avast.com
> 
> <#m_1199930760616409858_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
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Re: [AusNOG] Hotmail / Outlook Issues on Telstra

[Russell Langton]

Hi Lachlan,
I've tested account.live.com from all Bigpond and TID resolvers and it's
resolving okay
It's resolving to various akadns.net addresses which is assume is the
nearest akamai pop.
I'll reach for more information.

On Mon, Jul 15, 2019 at 12:30 PM Lachlan Gilmour <
lachlan.gilm...@surfpacific.com.au> wrote:

> Hello,
>
> Could someone in the Telstra DNS team ping me off list? Support aren't
> able to assist, and I believe this may be a issue affecting more than just
> our account.
>
> I am having issues resolving account.live.com on a business line using
> Telstra's DNS. Issue has been resolved by swapping to DNS to Google.
> Using Telstra looking glass I am seeing a Query Error when trying to view
> BGP routes to that address. ( only on the Syd pop)
>
>
> Kind regards,
>
> Lachlan
>
> --
>
> Lachlan Gilmour
> ICT Support Technician
>
>
> w : surfpacific.com.au
> p : +61 7 5571 1161 <+61755711161>
> f : +61 7 5676 6652
> e : lachlan.gilm...@surfpacific.com.au
> a
>
> : Suite 30307, Level 3, Tower 3 Southport Central Commercial,
>   9 Lawson Street, Southport, Queensland 4215, Australia.
>
> 
> --
> *Legal Notice:* If this email message is received by other than the named
> addressee(s), then the recipient is requested immediately to notify us and
> delete the email from the recipient’s computer memory and to destroy all
> hard and other copies of it. Privilege is not waived or lost by reason of a
> mistaken delivery or transmission to other than the addressee. Please
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Re: [AusNOG] Telstra Internet Direct NBN > 100/40

[Russell Langton]

Hi Matt,
100/40 is the max currently.

On Wed, Apr 10, 2019 at 1:58 PM Matt Selbst  wrote:

> Have been trying the usual sales drones and getting no answers. I'm
> calling on behalf of a customer.
>
> Does anyone know if Telstra Internet Direct (or whatever they're calling
> it now) offers NBN services faster than 100/40 (obviously on FTTP).
>
> Thanks!
>
> -Matt
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Re: [AusNOG] Telstra blocking ICMP

[Russell Langton]

Hi James,

That doesn't sounds good at all, I'll flick you are direct email to get
sorted.

On Thu, Mar 21, 2019 at 8:25 PM James Loh  wrote:

> Hey Ross,
>
> That’s pretty much exactly what we see. SSH works fine but ICMP just
> fails. They do flap a bit but even resetting the dialout interface and
> getting a new IP doesn’t resolve it.
>
> Cheers,
> James
>
> On Thu, 21 Mar 2019 at 4:55 pm, Ross [Eve IT]  wrote:
>
>> Hi James,
>>
>> We also have Opengear OOB devices around the country (Telstra 3G/4G on
>> the telstra.extranet APN) and have noticed that they bounce quite often and
>> actually remain down.
>> Yet 9 out of 10 times we can still pass ssh through to the consoles.
>>
>> It's pretty recent, and I haven't been able to get a straight answer from
>> Telstra.
>> I think they may be doing some kind of rate limiting and blocking for a
>> certain amount of time.
>>
>> Have not been able to confirm.
>>
>> Regards,
>> Ross.
>>
>>
>> On Thu, Mar 21, 2019 at 2:54 PM James Loh  wrote:
>>
>>> Hi all,
>>>
>>> Sorry for the noise but I'm not sure who to reach out to and we don't
>>> have an account manager or anything (only a few SIMs).
>>>
>>> We've got a standard Telstra service that we use in Opengear devices for
>>> OOB access. Recently (~6th of March) we've seen ICMP traffic completely
>>> dropped and it never reaches the device. TCP port 22 works fine however
>>> which is a bit weird!
>>>
>>> Anyone ran into anything like this before?
>>>
>>> Cheers,
>>> James
>>> ___
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Re: [AusNOG] FNN preservation for client during port

[Russell Langton]

Hi Ross,
I'll reach out directly to see if we can help solve this mystery.

On Mon, Feb 4, 2019 at 3:04 PM Ross Marston  wrote:

> Hi,
> Can someone please contact me (off list is fine if you'd prefer) with a
> contact within Telstra to speak to please.  We have wasted weeks on this
> and a dead-line is looming.  What we are trying to achieve is as follows...
>  - A Client has contacted us (2 weeks ago) to tell us that their copper
> lines are being disconnected on the 8th Feb 19.
>  - We Submitted Class 'A' port request for the client's main number to a
> new carrier, as nothing funky on the PSTN service.
>  - Port request has been rejected as a complex service (but they won’t
> tell us what the complexity is)
>  - Disconnect Date is looming, and we stand the chance of the client's
> main advertised number being lost, and if the new port request also fails
> (and a Class 'C' takes 6 weeks) we have no control over the number.
> Catastrophe for the client, and we seem powerless to change it.
>
> How do we find out what complex services are on the number to allow a
> Class 'A' port to proceed quickly and preserve the number for the client.
> We have spoken to just about everyone we can find (literally 50-60 phone
> calls) in Telstra with no joy what-so-ever.
>
> Any (urgent) help, greatly appreciated.
>
> Kind regards
>
> Ross Marston
> Ramtech
>
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Re: [AusNOG] Telstra outage this morning

[Russell Langton]

Hi All,
The incorrect routes have been corrected a couple of moment ago.
Please make contact if not restored.
We are investigating the root cause.

On Thu, Nov 15, 2018 at 8:56 AM Mark Duffell  wrote:

> Hi Ben,
>
> Will contact you/others off-list but this is being investigated Telstra
> side currently.
>
> Regards,
>
> Mark
>
> Sent from my iPhone
>
> > On 15 Nov 2018, at 08:19, Ben Cooper  wrote:
> >
> > Morning Folks,
> >
> > Anyone else seeing issues with Telstra grabbing prefixes and miss
> routing them this morning?
> >
> > Cheers
> >
> > Ben
> > ___
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Re: [AusNOG] Telstra Broadband Protect

[Russell Langton]

Hi Jamie,

I'll flick you a direct email tomorrow to address this.
On 13/11/2018 5:16 PM, "Jamie Le"  wrote:

> Hi team,
>
> Does anyone have a contact at Telstra who managed their Broadband Protect
> product?
>
> We've had some major issues recently with getting a domain removed.
>
> Thanks
>
> Jamie
>
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Re: [AusNOG] Telstra CSX cloud

[Russell Langton]

Hi Brett,
everything should be back, I'll flicked you a direct email to get more
details.

On Thu, Nov 1, 2018 at 8:15 AM Brett Franklin  wrote:

> I had someone tell me this was all resolved at about 5pm Melbourne time
> last night, sip services are still down.
>
> Anyone else still having problems this morning?
>
> Brett
> BFrank ICT
>
> Get Outlook for Android 
>
> --
> *From:* AusNOG  on behalf of Dave
> Browning 
> *Sent:* Wednesday, October 31, 2018 2:41:59 PM
> *To:* 
> *Subject:* Re: [AusNOG] Telstra CSX cloud
>
> Received at 1336 BNE time via the wholesale portal
>
> --
> Update
> Investigations into the root cause has found a network anomaly, and a
> workaround has been applied and testing is in progress. We will keep you
> updated as we hear more.
>
> Next Update 31-10-2018 16:30
>
> --
>
> Cheers,
>
> Dave Browning | Senior Network Engineer
> P 1300 791 678 D 07 3708 0008
> Level 1, 12 Railway Tce, Milton QLD 4064
>
> From: AusNOG  On Behalf Of Jay Dixon
> Sent: Wednesday, 31 October 2018 12:42 PM
> To: j...@alwaysnever.net
> Cc:  
> Subject: Re: [AusNOG] Telstra CSX cloud
>
> it's affecting our messaging platform too (http://tim.telstra.com) so we
> can't send out SMS 2-factor auth codes at the moment.
> have confirmed with our account manager that it's the CSX outage causing
> the issues and there's no ETA for resolution at the moment
>
> On Wed, Oct 31, 2018 at 1:24 PM Jim Woodward  > wrote:
> Hi All,
>
> I have heard that the issues are as wide spread as Tasmania as well, with
> Government Agencies yet to be given an ETA on the fix, has been said to be
> affecting VoIP Telephony (Telstra TIPT) as well as data services to varying
> degrees.
>
> There hasn’t been an update in the last hour as yet.
>
> Kind Regards,
> Jim.
>
>
>
> From: AusNOG  > On Behalf Of James Harmey
> Sent: Wednesday, 31 October 2018 12:46 PM
> To: mailto:e...@evandent.com 
> Cc: mailto:ausnog@lists.ausnog.net 
> Subject: Re: [AusNOG] Telstra CSX cloud
>
> Last feedback I have seen;
>
> Wednesday 31/10/2018 12:00pm – Update
> There is no ETA for incident resolution
> Telstra Cloud are still troubleshooting the issues
>
> On Wed, 31 Oct 2018 at 12:30, Evan Dent  > wrote:
> Any more of an update on this one? Things still are down by the looks.
>
> On Wed, Oct 31, 2018 at 8:33 AM Ashlea Gagnon <
> mailto:ashlea.gag...@premiertech.com.au >
> wrote:
> Yes. Called and they were unable to provide an ETA on resolution however.
>
>
>
> From: AusNOG  > On Behalf Of Dino Sosic
> Sent: Wednesday, 31 October 2018 8:58 AM
> To: mailto:ausnog@lists.ausnog.net 
> Subject: [AusNOG] Telstra CSX cloud
>
> Hi,
>
> Anyone else experiencing issues with Telstra CSX? We have multiple
> customers down and affected in SA.
>
> Cheers
> Dino
> Sent from http://www.9folders.com/
>
> Confidentiality and Privilege Notice
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> contained in the pages is confidential and contains legally privileged
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>
> MESSAGE PROTECTED BY http://www.premiertech.com.au - POWERED BY
> http://www.mailguard.com.au/mg.
> https://console.mailguard.com.au/ras/1Up81WVdXP/7jNARxwHldFrn1hwwm6xxD/-0.6
>
>
>
> MESSAGE PROTECTED BY http://www.premiertech.com.au - POWERED BY
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Re: [AusNOG] Telstra NOC contact (IPv6 fun again)?

[Russell Langton]

Hi Jen,

I'll shoot you a direct email to resolve.

On Wed, Oct 3, 2018 at 10:35 AM Jen Linkova  wrote:

> It looks like IPv6 connectivity to www.telstra.com.au is broken (for
> *some* clients) in quite amusing way...Looking for right contact to
> report and troubleshoot it.
>
> --
> SY, Jen Linkova aka Furry
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Re: [AusNOG] Problem sending mail to bigpond mail servers

[Russell Langton]

Hi Darren,
I'll send you a direct email to resolve.

On Mon, Oct 1, 2018 at 11:18 AM Darren Moss 
wrote:

> Happy Monday!
>
>
>
> Our outbound mail queues are filling up with bigpond mail that can’t be
> delivered.
>
>
>
> Can an admin please touch base off-list.
>
>
>
> Many thanks,
>
>
>
>
>
> Darren.
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Re: [AusNOG] IPsec VPN over 4G telstra issue

[Russell Langton]

Hi All,
Fix was successfully deployed this morning.
This should fix any IPsec IKE issues.
CPE may need to be rebooted if not automatically restored.

Let me know if any further issues.


On Thu, 20 Sep. 2018, 12:46 pm Dino Sosic, 
wrote:

> Hi,
>
>
>
> Telstra is putting a fix to this issue with a change order tonight. Should
> be fixed after that.
>
> Cheers
>
> Dino
>
>
>
>
>
> *From:* Alex Samad 
> *Sent:* Thursday, 20 September 2018 10:34 AM
> *To:* russell3...@gmail.com
> *Cc:* m...@mimp.com; Ausnog ; Dino Sosic <
> dino.so...@datacom.com.au>
> *Subject:* Re: [AusNOG] IPsec VPN over 4G telstra issue
>
>
>
> Do we know what the issue is ?
>
> Is it just the IKE packets or are there other packets disappearing
>
>
>
> We use PA's ipsec vpn tech so ipsec inside udp from memory - wondering if
> they are filter / intercepting or ?
>
>
>
> A
>
>
>
> On Thu, 20 Sep 2018 at 09:46, Russell Langton 
> wrote:
>
> Thanks Mat, its being worked on.
>
>
>
> On Thu, 20 Sep. 2018, 9:32 am Mat van den Hoogen,  wrote:
>
> We are experiencing the same on a few of our services, nothing has come
> back up though for us yet :(
>
> —Mat
>
>
> On 19 Sep 2018, at 8:11 pm, Russell Langton  wrote:
>
> Hi All,
>
> I'll reach out to some of you for details of the services impacted and get
> it in front of the right people to progress.
>
>
>
> On Wed, Sep 19, 2018 at 5:20 PM Peter Tiggerdine 
> wrote:
>
> ROFL! THAT'S GOLD!!
>
>
>
> Dutton Button!!
>
>
>
> Regards,
>
>
>
> Peter Tiggerdine
>
>
>
> GPG Fingerprint: 2A3F EA19 F6C2 93C1 411D 5AB2 D5A8 E8A8 0E74 6127
>
>
>
>
>
> On Wed, Sep 19, 2018 at 5:18 PM Matt Palmer  wrote:
>
> On 19 Sep 2018, at 4:33 pm, Dino Sosic  wrote:
> > Apparently Telstra confirmed today that there are issues with forming VPN
> > IPsecs over 4G SIMs on telstra.internet APN. Anyone experiencing the same
> > or knows anything about it? I have multiple sites down. IKE packets
> simply
> > not making it to the other side.
>
> Uh oh, looks like someone accidentally lent on the Dutton Button.
>
> - Matt
>
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> This document is intended solely for the named addressee. The information
> contained in the pages is confidential and contains legally privileged
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Re: [AusNOG] IPsec VPN over 4G telstra issue

[Russell Langton]

Thanks Mat, its being worked on.

On Thu, 20 Sep. 2018, 9:32 am Mat van den Hoogen,  wrote:

> We are experiencing the same on a few of our services, nothing has come
> back up though for us yet :(
>
> —Mat
>
> On 19 Sep 2018, at 8:11 pm, Russell Langton  wrote:
>
> Hi All,
>
> I'll reach out to some of you for details of the services impacted and get
> it in front of the right people to progress.
>
> On Wed, Sep 19, 2018 at 5:20 PM Peter Tiggerdine 
> wrote:
>
>> ROFL! THAT'S GOLD!!
>>
>> Dutton Button!!
>>
>> Regards,
>>
>> Peter Tiggerdine
>>
>> GPG Fingerprint: 2A3F EA19 F6C2 93C1 411D 5AB2 D5A8 E8A8 0E74 6127
>>
>>
>> On Wed, Sep 19, 2018 at 5:18 PM Matt Palmer  wrote:
>>
>>> On 19 Sep 2018, at 4:33 pm, Dino Sosic 
>>> wrote:
>>> > Apparently Telstra confirmed today that there are issues with forming
>>> VPN
>>> > IPsecs over 4G SIMs on telstra.internet APN. Anyone experiencing the
>>> same
>>> > or knows anything about it? I have multiple sites down. IKE packets
>>> simply
>>> > not making it to the other side.
>>>
>>> Uh oh, looks like someone accidentally lent on the Dutton Button.
>>>
>>> - Matt
>>>
>>> ___
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Re: [AusNOG] IPsec VPN over 4G telstra issue

[Russell Langton]

Hi All,

I'll reach out to some of you for details of the services impacted and get
it in front of the right people to progress.

On Wed, Sep 19, 2018 at 5:20 PM Peter Tiggerdine 
wrote:

> ROFL! THAT'S GOLD!!
>
> Dutton Button!!
>
> Regards,
>
> Peter Tiggerdine
>
> GPG Fingerprint: 2A3F EA19 F6C2 93C1 411D 5AB2 D5A8 E8A8 0E74 6127
>
>
> On Wed, Sep 19, 2018 at 5:18 PM Matt Palmer  wrote:
>
>> On 19 Sep 2018, at 4:33 pm, Dino Sosic  wrote:
>> > Apparently Telstra confirmed today that there are issues with forming
>> VPN
>> > IPsecs over 4G SIMs on telstra.internet APN. Anyone experiencing the
>> same
>> > or knows anything about it? I have multiple sites down. IKE packets
>> simply
>> > not making it to the other side.
>>
>> Uh oh, looks like someone accidentally lent on the Dutton Button.
>>
>> - Matt
>>
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Re: [AusNOG] Telstra MLL - Regional WA

[Russell Langton]

Hi Daniel,
I'll email you directly for further information.

On Tue, Sep 18, 2018 at 7:00 PM Daniel Hooper  wrote:

> Hi All,
>
>
>
> Wondering if anyone from Telstra is able to assist, currently in hour 9 of
> a fault with a Telstra wholesale ethernet MLL service, service was
> apparently protected, but is not.
>
>
>
> Telstra Wholesale Network Team is now advising they’re ordering
> replacement equipment from the vendor and cant give us an ETA on when they
> expect to receive equipment.
>
>
>
> They’re suggesting it’s a failure with an NTU on-site, I suspect it’s a
> configuration error as they’ve been making changes to the service and
> suddenly we could see a small amount of (under 1mbps) traffic active.
>
>
>
> Any help appreciated, getting nowhere with the off-shore wholesale support
> staff.
>
>
>
> Regards,
>
>
>
> *Daniel Hooper* | Network Manager | Goldnet | ph +61 8 9080 5111 | fax
> +61 8 9021 0222 | Shop 1, 97 Forrest St, Kalgoorlie WA 6430 | PO Box 2080,
> Kardinya WA 6150 | dhoo...@gold.net.au
>
>
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[AusNOG] Strange NBN reports from Baldivis area (WA)

[Russell Langton]

Hi All,

I'm seeing some strange NBN fault reports come in from Baldivis area (WA)
on South Coogee 6CGE POI using FTTP.
The client will connect, but will have timeouts and degraded service.
When connected via VPN service the service is perfect.

There are reports of multiple ISPs being impacted but so far they are being
treated as single faults.

If anyone else has similar customer reports from this area, can you please
contact me off-list so we can approach NBN Co in a united manner to
expedite resolution.

Thanks,
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Re: [AusNOG] Approx downtime when moving fromTelstra to another internet provider ? for email , route etc

[Russell Langton]

Hi Qui,

For pure routing - If Telstra removed it correctly , and the new provider
added it correctly straight away, It should only be as long for the routing
tables to propagate and update - ~30 seconds.
Without knowing the details of the cutover procedure, the 2 hours may be
required for OSS systems to update network, or DNS ttl to expire or other
factors.
2 hours time-frame may also be given as a worst case to give enough time to
fix any errors.

On Fri, Jul 20, 2018 at 3:59 PM, Qui Le  wrote:

>
>
> Hello All,
>
>
>
> We are moving from Telstra to another internet provider.
>
> We will cut over at midnight next week ie remove static route in Telstra
> Cloud , inject new BGP route  etc  and was told around  2 hours downtime
> before new Internet service kick in.
>
> Just want to know the mechanic of how it works -how long normally take for
> the new route advertised and redirect to the new internet provider ?
>
> Any insight are much appreciated.
>
>
>
> Thanks in advance.
>
> Qui Lee
>
>
>
>
>
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Re: [AusNOG] Bigpond/Telstra mail server contact

[Russell Langton]

Hi Matt,
Replied.

On Fri, Jul 20, 2018 at 2:20 PM, Matthew Enger  wrote:

> Hello,
>
>
>
> If anyone has a Telstra/bigpond email server contact could they contact me
> off list please.
>
>
>
>
>
> [image: [image]]
>
>
> Matthew Enger | Managing Director
> PO Box 3279, The Pines, Victoria, 3109
> T 1300 789 299 D 03 9909 3104 *M* 0406 532 792 F 03 8611 7946
> m.en...@xi.com.au | www.xi.com.au
>
>
>
>
>
>
>
> This email message and any attachments are the property of X Integration.
> The contents of this email are copyright and may also be confidential
> and/or legally privileged. They are intended solely for the addressee and
> it is not intended that either confidentiality or privilege be waived or
> lost by mistaken delivery to you. Please notify us immediately and delete
> this communication if received in error. Consider the environment before
> printing this email.
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Re: [AusNOG] Telstra/Bigpond email

[Russell Langton]

Hi Chris,
I'll contact you off list.

On Sat, Jul 7, 2018 at 12:50 PM, Chris O'Donoghue 
wrote:

> Hi,
>
> if there are any Telstra/Bigpond email admins lurking can they contact me
> off list?
>
> Or alternatively if you know of a good way to contact their mail admins,
> then can you let me know off list?
>
> Ta
>
> Chris
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Re: [AusNOG] possible Telstra issues WA

[Russell Langton]

Hi All,

The issue appears to be between the TID edge and the WAIA router.
Telstra has reached out to Joe from WAIA to help resolve.

On Tue, Jul 3, 2018 at 5:39 PM, Russell Brooks 
wrote:

> Hi Nathan,
>
> Sorry the screenshot had cut off some details.
> I just did a pathping from my desktop to give an example to as it pings
> each hop to try and identify packet loss for each hop along the way and it
> started at the telstra kit.
> This was obviously from an iinet link and still showed some packet loss of
> ~12% on the telstra kit
>
>
>
> *Russell  Brooks*
> Head of Infrastructure
>
>
>
> Central Data Systems Pty Ltd
> 88 Havelock St.,West Perth, WA 6005
> Phone: 08 9481 4010
>
> www.central-data.net
>
> --
> *From: *"Nathan Brookfield" 
> *To: *"Russell Brooks" 
> *Cc: *"Brad Peczka" , "ausnog" <
> ausnog@lists.ausnog.net>
> *Sent: *Tuesday, July 3, 2018 3:27:06 PM
> *Subject: *Re: [AusNOG] possible Telstra issues WA
>
> Hi Russell,
>
> So that’s showing it’s the destination they are tracing too, that third
> last hop visible that you mentioned is a Telstra Internet CE interface or a
> Transit service or similar.
>
> They should contact the end user who looks to be the Internet Association
> of Australia possibly or at least Joe or Tim may be able to help you figure
> out why/how.
>
> Nathan Brookfield
> Chief Executive Officer
>
> Simtronic Technologies Pty Ltd
> http://www.simtronic.com.au
>
> On 3 Jul 2018, at 17:24, Russell Brooks  wrote:
>
> Hi,
>
> This is what a customer sent me, (they are on a telstra link) but it
> appears to be coming out of their connection ok and starts to drop further
> upstream
>
> <96862530>
>
>
> *Russell  Brooks*
> Head of Infrastructure
>
>
>
> Central Data Systems Pty Ltd
> 88 Havelock St.,West Perth, WA 6005
> Phone: 08 9481 4010
>
> www.central-data.net
>
> --
> *From: *"Brad Peczka" 
> *To: *"Russell Brooks" , "ausnog" <
> ausnog@lists.ausnog.net>
> *Sent: *Tuesday, July 3, 2018 3:18:39 PM
> *Subject: *Re: possible Telstra issues WA
>
> ​That looks like the CE address of a TID service. Are you sure the
> issue is not something on the customer side of the link?
>
>
> Regards,
>
> -Brad.
>
>
> --
> *From:* AusNOG  on behalf of Russell
> Brooks 
> *Sent:* Tuesday, 3 July 2018 2:53 PM
> *To:* ausnog@lists.ausnog.net
> *Subject:* [AusNOG] possible Telstra issues WA
>
> Hey,
>
> Having some issues with packet drops starting at
> wes2260191.lnk.telstra.net [139.130.102.246]   confirmed from a couple of
> connection i have
> Nothing on Telstra status pages that i can see and causing some connection
> issues between sites.
> Anyone aware of these issues?
>
> *Russell  Brooks*
> Head of Infrastructure
>
>
>
> Central Data Systems Pty Ltd
> 88 Havelock St.,West Perth, WA 6005
> Phone: 08 9481 4010
>
> www.central-data.net
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[AusNOG] TNT hardware including power supplies

[Russell Langton]

Hi All,

Did anyone have a need for any MAX TNT hardware including cards/DC power
supplies?
else they will be recycled.

#tuesdaythrowback.

Thanks,
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Re: [AusNOG] Telstra Internet Direct routing issue

[Russell Langton]

Hi Tim,
I've sent you a direct email.

On Mon, Feb 12, 2018 at 4:34 PM, Timothy Neilen 
wrote:

> Can someone from Telstra please contact me off list regarding a routing
> issue to Akamai?
>
> *Timothy Neilen*
> Systems Engineer
> +61 7 3123 7929 <+61%207%203123%207929>
> 6/192 Evans Road
> Salisbury QLD 4107
>
>
> 
> [image: Answers IT]
> 
>  [image:
> Answers IT]
> 
>  [image:
> Answers IT]
> 
>
> 
>
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[AusNOG] Connectivity issues with 1.0.0.0/8 address space again.

[Russell Langton]

Hi All,

As most people would be aware, Telstra has been using the 1.0.0.0/8 range
since 2011 on 3G/4G networks.
This caused some issues with bogon filtering which needed to be chased up.

Telstra will soon start using portions of the 1.0.0.0/8 range for NBN
services.

I doubt anybody on AusNOG hasn't updated their bogon filters but it's
something to be aware for end-user issues.

Thanks,
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Re: [AusNOG] Telstra Mobile sending bad time in Pyrmont or Ultimo NSW

[Russell Langton]

All,

A config issue has been resolved for a small number of nodebs.
Please let me know directly if any further occurrences.

On Thu, Nov 2, 2017 at 8:11 AM, Adrian De Santi <adrian.desa...@vocus.com.au
> wrote:

> Just had this in Parramatta CBD twice in 24 Hrs. Going back an hour like
> the Tower has been reset to non daylight savings time. Came back to normal
> as I moved to different tower east or west. No reboot required.
>
> Get Outlook for Android <https://aka.ms/ghei36>
>
> --
> *From:* AusNOG <ausnog-boun...@lists.ausnog.net> on behalf of Robert
> Hudson <hud...@gmail.com>
> *Sent:* Thursday, November 2, 2017 7:24:49 AM
> *To:* Reuben Farrelly
> *Cc:* ausnog@lists.ausnog.net
>
> *Subject:* Re: [AusNOG] Telstra Mobile sending bad time in Pyrmont or
> Ultimo NSW
>
> I had this at Equinix SY4 a week or two ago. A reboot of my phone sorted
> it out, I thought it was perhaps just a glitch with my phone, but with the
> data you're sharing, I'm not so sure of that now...
>
> On 1 Nov. 2017 11:02 pm, "Reuben Farrelly" <reuben-aus...@reub.net> wrote:
>
>> This is still an ongoing issue.
>>
>> The same thing happened to me on Saturday at Mascot near Botany
>> Road/Gardeners Road, as well as this afternoon (Wednesday 1/11) when
>> visiting SY2 (NSW).  I thought it would have been fixed by now.  It appears
>> to be only specific areas, because it doesn't appear to be a problem in the
>> CBD nor down near Campbelltown where I live.
>>
>> I have a Telstra SGS8, so Telstra can't claim it's "unsupported".
>>
>> I'm trying to build up the courage to call their support team about it
>> but I am skeptical that they are going to know what to do or how to
>> escalate it.
>>
>> I can't think of a better place to have the wrong time appearing on
>> peoples phones but near a Data Centre where Techies are 100% certain to
>> notice ;-)
>>
>> Reuben
>>
>> On 31/10/2017 7:26 AM, Tony de Francesco wrote:
>>
>> It wasn't just Pyrmont/Ultimo.  This happened in Kingsgrove over Saturday
>> night and Sunday.
>>
>>
>> Regards
>>
>> Tony de Francesco
>>
>> On 31 Oct. 2017 07:06, "Luke Fong" <l...@lateralplains.com> wrote:
>>
>> + 1 for 3350
>>
>>
>>
>> [image: sig]
>>
>> Kind Regards,
>>
>> Luke Fong
>>
>> Chief Executive Officer
>>
>> Lateral Plains Pty Ltd
>>
>> PO Box 549
>>
>> Ballarat ,Vic 3353
>>
>> Tel : 03 5317 7123
>>
>>
>>
>> *From:* AusNOG [mailto:ausnog-boun...@lists.ausnog.net] *On Behalf Of 
>> *Christopher
>> Hawker
>> *Sent:* Monday, 30 October 2017 7:40 PM
>> *To:* Russell Langton <russell3...@gmail.com>; Julien Goodwin <
>> aus...@studio442.com.au>
>> *Cc:* aus...@ausnog.net
>>
>> *Subject:* Re: [AusNOG] Telstra Mobile sending bad time in Pyrmont or
>> Ultimo NSW
>>
>>
>>
>> Now that this is mentioned, has jogged my memory. This is occurring in
>> Ballarat 3350 as well. Could you possibly shed some light on this as well?
>>
>>
>>
>> Regards,
>>
>> CH.
>> --
>>
>> *From:* AusNOG <ausnog-boun...@lists.ausnog.net> on behalf of Russell
>> Langton <russell3...@gmail.com>
>> *Sent:* Monday, 30 October 2017 7:35:12 PM
>> *To:* Julien Goodwin
>> *Cc:* aus...@ausnog.net
>> *Subject:* Re: [AusNOG] Telstra Mobile sending bad time in Pyrmont or
>> Ultimo NSW
>>
>>
>>
>> Hi Julien,
>>
>>
>>
>> I'll send you a direct email about this.
>>
>> Time traveling nodeb's should only located in hill valley ;)
>>
>>
>>
>>
>>
>> On 30 Oct. 2017 7:29 pm, "Julien Goodwin" <aus...@studio442.com.au>
>> wrote:
>>
>> Yes I know this is AusNOG, but hopefully some of the Telstra folk know
>> who to pass this on to, and can either do so or let me know.
>>
>> Some Telstra cell tower in Pyrmont or Ultimo (my guess is somewhere
>> around the NE side of Globalswitch, to the south end of Harbourside) is
>> sending bad network time, one hour behind (so not DST).
>>
>> This has hit my phone several times over the last few days, and I know
>> it's affecting a bunch of coworkers.
>>
>> Happy to provide more details off-list.
>> ___
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>>
>>
>>
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Re: [AusNOG] Telstra Mobile sending bad time in Pyrmont or Ultimo NSW

[Russell Langton]

Hi Julien,

I'll send you a direct email about this.
Time traveling nodeb's should only located in hill valley ;)


On 30 Oct. 2017 7:29 pm, "Julien Goodwin"  wrote:

Yes I know this is AusNOG, but hopefully some of the Telstra folk know
who to pass this on to, and can either do so or let me know.

Some Telstra cell tower in Pyrmont or Ultimo (my guess is somewhere
around the NE side of Globalswitch, to the south end of Harbourside) is
sending bad network time, one hour behind (so not DST).

This has hit my phone several times over the last few days, and I know
it's affecting a bunch of coworkers.

Happy to provide more details off-list.
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Re: [AusNOG] Telstra 3G/4G Citrix, VPN Issues

[Russell Langton]

Hi Jarryd,

There has been some recent changes how Ipsec traffic is handed on Telstra
Mobile PoPs.
I'll reach out to get further details as we may need to open specific ports.

On Fri, Oct 27, 2017 at 10:17 AM, Jarryd Sullivan <
jarryd.sulli...@area9.com.au> wrote:

> G'day, wondering if anyone else here has recently been experiencing issues
> with any of their customers running Telstra 3G/4G services using Citrix or
> VPN's? We've got a number of customers experiencing issues where these no
> longer work, Citrix apps won't launch, VPN's won't establish etc. and we've
> been discussing on the phone with Telstra no one seems to be aware of any
> issues so trying to find out if it's just isolated to our customers. I've
> got a few customers at remote sites which rely upon 3G/4G services as their
> only internet connection method as nothing else is available in the area.
> If we test using other providers 3G/4G services there seem to be no issues.
>
> (I am awaiting a reply from my customers Telstra account manager, just
> thought I'd check here at the same time)
>
> Jarryd Sullivan
>
>
>
> 
>
> The information contained in this message and any attachments may be
> confidential information. If you are not the intended recipient, you must
> not use or forward the information contained in these documents. If you
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> sender.
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Re: [AusNOG] Source IP's for telstra.internet APN

[Russell Langton]

Hi Scott,

I'll shoot you a direct email to discuss further.

On Mon, Oct 2, 2017 at 2:42 PM, Scott Wilson  wrote:

> Hi All,
>
> Does anyone have a source IP list for the tesltra.internet APN? We're
> seeing some nasty traffic coming through to our prod servers, was hoping to
> filter to only allow traffic from our field SIM cards through the pipe.
>
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Re: [AusNOG] Telstra level 3 help contact

[Russell Langton]

Hi Chris,

I've flicked you a direct email with my details to discuss further.

On Fri, Sep 22, 2017 at 11:20 PM, Chris Hurley 
wrote:

> Hi all,
>
> Hoping someone can put me in contact with Telstra level 3 help/tech
> support. We have a Telstra TID 50M/50M fibre link in Clayton that has
> worked fine since March but in the past 24 hours it’s become unusable
> except  for 5 minutes bursts at random times.
>
> All support says is the link is up. Until they finally admitted it is
> flapping, “we can’t help so need to escalate. Please leave a laptop
> connected and we’ll get someone to call you back. Beside it so you can help
> diagnose”.
>
> I’ve already spent hours waiting for non-existent call backs. I don’t feel
> like spending another night on site waiting for a mystery call back. Though
> I will be hip all night on a different project so if any one has any ideas
> drop me an email or phone call 0407533109.
>
> Network config is Telstra fibre > Cisco 3845 router > Netgear switch(s)
>
> The network has public Telstra IP to Class C on Cisco router. No changes
> to config on router. Have tried swooping switches, even put  TP-LINK
> Ethernet router in place of the Cisco to check if it was faulty. No luck,
> though the servers on our side of the Cisco do see the usual port scanning
> attempts.
>
>
>
>
> Regards,
>
> Chris Hurley
>
> **
> Dragon Rail Pty Ltd Phone: 1300 730 531
> 74 Allanfield Crescent
> Boronia,  3155 Victoria
> Australia
>
> **
>
>
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Re: [AusNOG] TBB NBN Issue (Duplicate FNN)

[Russell Langton]

Hi Jarryd,

I've sent you are direct email to get this circus sorted.

On Tue, Aug 29, 2017 at 12:33 PM, Jarryd Sullivan <
jarryd.sulli...@area9.com.au> wrote:

> G'day, wondering if anyone has ever heard of Telstra accidently allocating
> a customer's new TBB NBN installation a different FNN than that of their
> existing Telstra account? The one that was allocated is a duplicate of
> another Telstra customer (not related in any way shape or form) in SA
> apparently, which has caused my customer to get allocated an IP address
> which is the same as the SA customers ADSL service. This is causing no
> dataflow.
>
> We've spoken with the Telstra support multiple times, they've had tech
> visits and those techs spoke to the "NBN Back of House team" which
> confirmed it's a duplicate IP issue hence why we have no data flow on the
> TBB NBN service. So the process was meant to be get a new FNN and IP
> address which has apparently been done, but now Telstra are telling us that
> we need to configure our router correctly to get the new IP we've been
> allocated working. The router is configured to get a DHCP lease (as has
> always been the requirement by Telstra NBN services) and we're still being
> allocated the old IP.
>
> We've spoken with the account manager whom keeps getting tech support to
> call us back but we're going around in circles with a customer that's had
> absolutely no internet since the 21st of this month.
>
> Hoping someone has come across this before or has any idea as to where we
> can go next above the account manager who doesn't seem to be putting us in
> touch with the right people.
>
> Replies off list please, thanks
>
> Jarryd Sullivan
>
>
>
>
> 
>
> The information contained in this message and any attachments may be
> confidential information. If you are not the intended recipient, you must
> not use or forward the information contained in these documents. If you
> have received this message in error, please delete the email and notify the
> sender.
>
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> for any loss or damage which may result from your receipt of this message
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Re: [AusNOG] Routing /24 over Telstra NBN HFC

[Russell Langton]

Hi Peter,

I've sent you an email about this.
It's a busy day ;)

On Thu, Jul 20, 2017 at 3:48 PM, Peter J. Cherny 
wrote:

> I've rung around the shop and no-one seems to know, so AUSNOG ...
> A few of us have (always) had a /24 or two routed
> down a Telstra TID/BB ADSL service. (and now a /56 too)
>
> With RFS of NBN HFC, the clock is ticking BUT no-one seems
> to know if and how this will work ... L2TPv3 perhaps ?
>
> Anyone know what Telstra uses or will use in the future,
> or who to ask ?
>
> pjc
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Re: [AusNOG] Anyconnect over Telstra issues

[Russell Langton]

Hi Dino,

I've sent you an direct email to resolve


On Thu, Jul 20, 2017 at 9:19 AM, Dino Sosic 
wrote:

> Hi gents,
>
>
>
> Since yesterday, anyconnect VPN to our Datacom public ranges stop working
> when coming from Telstra mobile. :/ Other traffic works, and other mobile
> providers work, just telstra. Any chance anyone out here could assist with
> this? Raising this with Telstra will be…difficult.
>
> Did anyone else observe similar issues?
>
> Cheers
>
> Dino
>
>
>
>
> *Confidentiality and Privilege Notice*
>
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Re: [AusNOG] Telstra Air Outage

[Russell Langton]

Hi Skeeve,

Ive checked with our incident mangement teams and we are not aware of any
large Air outages, let alone since June 22.
There is a couple of APs down, but thats pretty normal with the size/range
of Air.

I've sent you a direct email to get some specifics.
On 9 Jul 2017 5:36 AM, "Skeeve Stevens" <
skeeve+aus...@eintellegonetworks.com> wrote:

> Hi all,
>
> The (useless) Filipino call centre at Telstra is trying to tell me that
> Telstra Air has been down in the whole of Sydney since June 22.
>
> Given I was using it a few days ago, and last week, and and and they
> are full of it.
>
> There is nothing on the Service Status page, in Current, past, or
> scheduled - that I can see for postcode 2000
>
> They have zero restoration information and will only say that "Someone is
> looking into it".
>
> Is someone from Telstra on here who knows the status of Telstra Air, and
> can explain what is going on and what the "Something went wrong" page.
>
> ...Skeeve
>
> *Skeeve Stevens - Founder & The Architect* - eintellego Networks Pty Ltd
> Email: ske...@eintellegonetworks.com ; Web: eintellegonetworks.com
>
> Cell +61 (0)414 753 383 <+61%20414%20753%20383> ; Skype: skeeve ;
> LinkedIn: /in/skeeve  ; Expert360: Profile
>  ; Keybase: https://keybase.io/skeeve
>
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Re: [AusNOG] Need to reach a Telstra person

[Russell Langton]

Hi Ismail,

Ive sent you a direct email to work though this.
On 8 Jul 2017 10:50 PM, "Ismail Haleem (AE)" 
wrote:

> Hi,
>
>
> I am from AS7642​.
>
>
> Having a bit of an issue reaching to a specific block 202.127.74.0/24​.
>
>
> If anyone from Telstra could reach out to me off-list, that would be great
> :)
>
>
> Regards
>
> Ismail
>
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Re: [AusNOG] Required Telstra contact re: mobile DAS system

[Russell Langton]

Hi Tim,

I've sent you an direct email so this can be chased up.

On Thu, Jul 6, 2017 at 6:24 PM, Tim Jackson  wrote:

> Hoping someone maybe here or have a contact to share with me please.
>
> Need assistance for locating someone @ Telstra to activate an
> existing/installed Telstra DAS in-building system.
> Any phone number called that's all over their equipment say they have no
> record of it existing or no idea what it is even when quoting asset numbers.
>
>
>
> Direct replies please
>
>
>
>
> Thanks in advance,
> Tim
>
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