Re: [Blind-Computing] Error Loading IE 6-XP Home
Hi All, My tech doesn't know what happened and he and his other techs spent a lot of time working on the XP. First with a remote key fix they have and that didn't work. He had to take the machine to the shop to work on. Things after my last post went from bad to worse. I think I had asked about suggestions for a corded keyboard board since I thought the expensive one I had was seven and a half years old and keys would periodically stop working but I was able to wiggle waggle them and them getting working again, but I had the feeling the keyboard was on its last legs. The Insert key on the num pad totally died over the weekend. The one on the 6 pack helped, but having to do several keystrokes 2 handed that were normally performed one handed was a royal pain. I got a message on boot that the firewall was disabled and, with all the problems I had performing computer maintenance, I gave up and let my tech try. They couldn't get the PC maintenance to work either, so I don't feel totally stupid. They spent 10-12 hours trying to solve the validation and maintenance problems and couldn't. They wiped everything off the hard drive, installed a new hard drive and gave me a keyboard to try. They installed IE 7 instead of 6. One good thing is that the old hard drive was 40 GB and the new one is 80 GB and the latest version of JAWS 8 is installed in addition to the other JFW versions I had on the old machine. I stuck with XP. The machine was in the shop for several days and I just got it back this afternoon. Thanks to everyone who tried to help with the IE Error message and my PC maintenance problems last week. Kindly forgive any typos spell check doesn't catch. I'm not used to this new to me keyboard yet and some of the keys don't seem to respond to JAWS key and 1 for keyboard help. Margaret - Original Message - From: Margaret Thomas [EMAIL PROTECTED] To: blind-computing@jaws-users.com Sent: Wednesday, August 15, 2007 10:52 PM Subject: Re: [Blind-Computing] Error Loading IE 6-XP Home Hi Ricque, I seem to be in a loop trying to download the file. It seems MS has to certify that my copy of XP and/or Office is genuine before it will let me download it. It then said something about the genuine advantage version having expired and I haven't been able to find out how to get an unexpired one yet. I may have messed up since at least the first I was asked if I wanted to run Publisher I said no since I didn't understand that it was needed to run the validation process. The expired thing may mean that I've exceeded my allotted attempts. I'm hoping I can try again later. I could swear that I've downloaded the genuine advantage thing every time it has come up with updates. The machine is 2 years old and the copy XP is legal as far as I know. My tech built the machine and I don't know if it was already on there or if he installed it. Anyway, I need a break. Margaret Ricque wrote: Hi Margaret, Go ahead and download the file from Microsoft. Run the file, it will install where it belongs. No, you do not want the service pack 1 package. The search companion is basically the Windows search utility. HTH, Richard Justice www.blind-computing.com - Original Message - From: Margaret Thomas To: blind-computing@jaws-users.com Sent: Wednesday, August 15, 2007 8:36 PM Subject: [Blind-Computing] Error Loading IE 6-XP Home Hi All, I got the following error message every time I loaded IE 6 today: Error A file that is required to run Search Companion cannot be found. You may need to run setup. and there was an okay button to press. I did a Google search and found a Microsoft article that seems to give a resolution to the problem, but I wanted to make sure I didn't get myself into a mess and have a couple of questions. SYMPTOMS After you connect to a Web site, you may receive the following error message: A file that is required to run search companion cannot be found. You may need to run setup. After you receive this error message, you cannot use Search Companion to search for files or folders, or to search the Internet. The options to search for files or folders, or to search the Internet, are unavailable. Back to the top CAUSE This behavior can occur if a file required to run Search Companion is missing or damaged. Note that this problem affects only the English-language version of Windows XP. NOTE: Search Companion files may be damaged if you have Search Companion open when you connect to certain Internet Service Providers. Back to the top RESOLUTION To resolve this problem, use one of the following methods. Back to the top Method 1: Install Windows XP SP1 Back to the top Method 2: Download and Install the Hotfix The following file is available for download from the Microsoft Download Center: Download Download the Q319949 package now http
Re: [Blind-Computing] Error Loading IE 6-XP Home
Hi Margaret, Somewhere during that process, it should mention the windows validation tool. I can understand your frustration, so take a break. You can go back to it later, when you are fresh, you'll get it. Richard Justice www.blind-computing.com - Original Message - From: Margaret Thomas To: blind-computing@jaws-users.com Sent: Wednesday, August 15, 2007 10:52 PM Subject: Re: [Blind-Computing] Error Loading IE 6-XP Home Hi Ricque, I seem to be in a loop trying to download the file. It seems MS has to certify that my copy of XP and/or Office is genuine before it will let me download it. It then said something about the genuine advantage version having expired and I haven't been able to find out how to get an unexpired one yet. I may have messed up since at least the first I was asked if I wanted to run Publisher I said no since I didn't understand that it was needed to run the validation process. The expired thing may mean that I've exceeded my allotted attempts. I'm hoping I can try again later. I could swear that I've downloaded the genuine advantage thing every time it has come up with updates. The machine is 2 years old and the copy XP is legal as far as I know. My tech built the machine and I don't know if it was already on there or if he installed it. Anyway, I need a break. Margaret Ricque wrote: Hi Margaret, Go ahead and download the file from Microsoft. Run the file, it will install where it belongs. No, you do not want the service pack 1 package. The search companion is basically the Windows search utility. HTH, Richard Justice www.blind-computing.com - Original Message - From: Margaret Thomas To: blind-computing@jaws-users.com Sent: Wednesday, August 15, 2007 8:36 PM Subject: [Blind-Computing] Error Loading IE 6-XP Home Hi All, I got the following error message every time I loaded IE 6 today: Error A file that is required to run Search Companion cannot be found. You may need to run setup. and there was an okay button to press. I did a Google search and found a Microsoft article that seems to give a resolution to the problem, but I wanted to make sure I didn't get myself into a mess and have a couple of questions. SYMPTOMS After you connect to a Web site, you may receive the following error message: A file that is required to run search companion cannot be found. You may need to run setup. After you receive this error message, you cannot use Search Companion to search for files or folders, or to search the Internet. The options to search for files or folders, or to search the Internet, are unavailable. Back to the top CAUSE This behavior can occur if a file required to run Search Companion is missing or damaged. Note that this problem affects only the English-language version of Windows XP. NOTE: Search Companion files may be damaged if you have Search Companion open when you connect to certain Internet Service Providers. Back to the top RESOLUTION To resolve this problem, use one of the following methods. Back to the top Method 1: Install Windows XP SP1 Back to the top Method 2: Download and Install the Hotfix The following file is available for download from the Microsoft Download Center: Download Download the Q319949 package now http://support.microsoft.com/kb/319949 If I go ahead and download and try to install the Hotfix, will XP automatically put it in the right place for me since I have no idea of where it belongs? I have SP 2, so I don't think I want to install SP 1. Also, where is the Search Companion? I downloaded and installed the Microsoft updates yesterday and wonder if one of them might have corrupted this Search Companion. The computer is XP Home with IE 6 and I'm running JAWS 7.0. Any help in straightening this out would be greatly appreciated. Margaret Visit the Blind Computing List home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.blind-computing.com/contact.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED] Visit the Blind Computing List home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.blind
Re: [Blind-Computing] Error Loading IE 6-XP Home
I disabled my info bar so Now all I have is the download boxes to worrie about. Those ar easier. SAG : Hi Margaret John R. here : that's a problem I used to have trouble with but I'll tell you now : that : alt+n doesn't get rid of the bar the steps are below and there isn't : many of : them. : : when you hear the sound to say that something is being blocked from : you then : you do the following. : press Alt+n : this focuses you on the part of the bar that has it on then : press your Applications key, or right click on it if you can see the : screan. : the applications key is found the key next to the right control key : and the : applications key is one left of the control key if you went right you : would : find the left arrow key then coming left the right control key then : left one : more and this is the applications key this key does the same thing as : clicking the right mouse button on an item and once you've done that : the : menu will pop up and you arrow down to download this file and this : isn't : nothing to be affrade of this just means download that same page : again and : activate any automatic starting of downloads or make available : download : buttons or links again I hope this helps if you need help with the : active x : window tools options and I can walk you through them as well if you : wish : please let me know : : from John and guide dog Iris : - Original Message - : From: Margaret Thomas [EMAIL PROTECTED] : To: blind-computing@jaws-users.com : Sent: Thursday, August 16, 2007 2:54 PM : Subject: Re: [Blind-Computing] Error Loading IE 6-XP Home : : : Ricque,,, : : I ended up spending more time on this last night and still didn't : have any luck. : : I did find a diagnostic center that was supposed to evaluate the : system as to why the genuine advantage couldn't be validated which : seems to need to happen before the file can be downloaded. One item : failed and I think Active X controls may need to be activated for the : test to be completed. I think Microsoft offered to do this for me, : but I kept running into problems with the information bar. It said to : click on install when the information bar came up, and JAWS said click : to install, but I couldn't find a way of clicking on it. I thought : alt-n got rid of the information bar if the page didn't load properly, : but I couldn't get that to work either. : : I thought I could try to activate X controls before I start from : scratch in hopes of avoiding the information stone wall and I found a : post from '06 from another list that I think tells how to do it, but I : don't know what the default is supposed to be. I thought having them : turned on is dangerous. : : Open Internet Explorer then open the tools menu and from there, the : options dialog. Control tab to advanced. It will take about six : control : tabs to get to this property sheet. Start looking through the options : and : see how things dealing with Active X controls are set. If you want to : do : this the easy way, set everything to the defaults in this dialog : unless : there are specific settings you don't want set to the defaults. : : I had called my tech yesterday afternoon when I panicked when I : got the error message and he hasn't gotten back to me. I'd like to be : able to fix this by myself if possible, but I don't want to get in : more trouble and wonder if I should throw in the towel and give him : another call? : : Thanks, : : Margaret : : : : : Ricque wrote: : : : Hi Margaret, : Somewhere during that process, it should mention the windows : validation tool. : I can understand your frustration, so take a break. : You can go back to it later, when you are fresh, you'll get it. : Richard Justice : www.blind-computing.com : - Original Message - : From: Margaret Thomas : To: blind-computing@jaws-users.com : Sent: Wednesday, August 15, 2007 10:52 PM : Subject: Re: [Blind-Computing] Error Loading IE 6-XP Home : : : Hi Ricque, : : I seem to be in a loop trying to download the file. It seems MS : has to certify that my copy of XP and/or Office is genuine before it : will let me download it. It then said something about the genuine : advantage version having expired and I haven't been able to find out : how to get an unexpired one yet. I may have messed up since at least : the first I was asked if I wanted to run Publisher I said no since I : didn't understand that it was needed to run the validation process. : The expired thing may mean that I've exceeded my allotted attempts. : I'm hoping I can try again later. : : I could swear that I've downloaded the genuine advantage thing : every time it has come up with updates. The machine is 2 years old : and the copy XP : is legal as far as I know. My tech built the machine and I don't know : if it was already on there or if he installed it. Anyway, I need a : break. : : Margaret : : : Ricque wrote: : : : Hi
Re: [Blind-Computing] Error Loading IE 6-XP Home
Hi Margaret, Just to add to what John said, once you press the alt+N to go to the information bar, you need simply press the spacebar to activate the menu choices, at which point, you can arrow up and down through the choice to what you want to do. Hope this helps. Victor Visit the Blind Computing List home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.blind-computing.com/contact.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED]
Re: [Blind-Computing] Error Loading IE 6-XP Home
Hi, Everybody, I think I got everything related to active x controls turned on and I tried it again from the beginning. It seemed to try to validate the genuine advantage, but I got another error: Validation Incomplete Why didn't my machine complete validation? You have encountered an unknown error. Please contact your local product support team for further assistance with this issue. [0x80080299] I haven't tried the frequently asked questions again which I think is where I found the diagnostic center last night where I kept running into the problem with the information bar. I need some lunch and more caffeine and will see if I can find it again or call my tech. Margaret Victor Gouveia wrote: Hi Margaret, Just to add to what John said, once you press the alt+N to go to the information bar, you need simply press the spacebar to activate the menu choices, at which point, you can arrow up and down through the choice to what you want to do. Hope this helps. Victor Visit the Blind Computing List home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.blind-computing.com/contact.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED]
[Blind-Computing] Error Loading IE 6-XP Home
Hi All, I got the following error message every time I loaded IE 6 today: Error A file that is required to run Search Companion cannot be found. You may need to run setup. and there was an okay button to press. I did a Google search and found a Microsoft article that seems to give a resolution to the problem, but I wanted to make sure I didn't get myself into a mess and have a couple of questions. SYMPTOMS After you connect to a Web site, you may receive the following error message: A file that is required to run search companion cannot be found. You may need to run setup. After you receive this error message, you cannot use Search Companion to search for files or folders, or to search the Internet. The options to search for files or folders, or to search the Internet, are unavailable. Back to the top CAUSE This behavior can occur if a file required to run Search Companion is missing or damaged. Note that this problem affects only the English-language version of Windows XP. NOTE: Search Companion files may be damaged if you have Search Companion open when you connect to certain Internet Service Providers. Back to the top RESOLUTION To resolve this problem, use one of the following methods. Back to the top Method 1: Install Windows XP SP1 Back to the top Method 2: Download and Install the Hotfix The following file is available for download from the Microsoft Download Center: Download Download the Q319949 package now http://support.microsoft.com/kb/319949 If I go ahead and download and try to install the Hotfix, will XP automatically put it in the right place for me since I have no idea of where it belongs? I have SP 2, so I don't think I want to install SP 1. Also, where is the Search Companion? I downloaded and installed the Microsoft updates yesterday and wonder if one of them might have corrupted this Search Companion. The computer is XP Home with IE 6 and I'm running JAWS 7.0. Any help in straightening this out would be greatly appreciated. Margaret Visit the Blind Computing List home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.blind-computing.com/contact.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED]
Re: [Blind-Computing] Error Loading IE 6-XP Home
Hi Margaret, Go ahead and download the file from Microsoft. Run the file, it will install where it belongs. No, you do not want the service pack 1 package. The search companion is basically the Windows search utility. HTH, Richard Justice www.blind-computing.com - Original Message - From: Margaret Thomas To: blind-computing@jaws-users.com Sent: Wednesday, August 15, 2007 8:36 PM Subject: [Blind-Computing] Error Loading IE 6-XP Home Hi All, I got the following error message every time I loaded IE 6 today: Error A file that is required to run Search Companion cannot be found. You may need to run setup. and there was an okay button to press. I did a Google search and found a Microsoft article that seems to give a resolution to the problem, but I wanted to make sure I didn't get myself into a mess and have a couple of questions. SYMPTOMS After you connect to a Web site, you may receive the following error message: A file that is required to run search companion cannot be found. You may need to run setup. After you receive this error message, you cannot use Search Companion to search for files or folders, or to search the Internet. The options to search for files or folders, or to search the Internet, are unavailable. Back to the top CAUSE This behavior can occur if a file required to run Search Companion is missing or damaged. Note that this problem affects only the English-language version of Windows XP. NOTE: Search Companion files may be damaged if you have Search Companion open when you connect to certain Internet Service Providers. Back to the top RESOLUTION To resolve this problem, use one of the following methods. Back to the top Method 1: Install Windows XP SP1 Back to the top Method 2: Download and Install the Hotfix The following file is available for download from the Microsoft Download Center: Download Download the Q319949 package now http://support.microsoft.com/kb/319949 If I go ahead and download and try to install the Hotfix, will XP automatically put it in the right place for me since I have no idea of where it belongs? I have SP 2, so I don't think I want to install SP 1. Also, where is the Search Companion? I downloaded and installed the Microsoft updates yesterday and wonder if one of them might have corrupted this Search Companion. The computer is XP Home with IE 6 and I'm running JAWS 7.0. Any help in straightening this out would be greatly appreciated. Margaret Visit the Blind Computing List home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.blind-computing.com/contact.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED] Visit the Blind Computing List home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.blind-computing.com/contact.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED]
Re: [Blind-Computing] Error Loading IE 6-XP Home
Hi Ricque, I seem to be in a loop trying to download the file. It seems MS has to certify that my copy of XP and/or Office is genuine before it will let me download it. It then said something about the genuine advantage version having expired and I haven't been able to find out how to get an unexpired one yet. I may have messed up since at least the first I was asked if I wanted to run Publisher I said no since I didn't understand that it was needed to run the validation process. The expired thing may mean that I've exceeded my allotted attempts. I'm hoping I can try again later. I could swear that I've downloaded the genuine advantage thing every time it has come up with updates. The machine is 2 years old and the copy XP is legal as far as I know. My tech built the machine and I don't know if it was already on there or if he installed it. Anyway, I need a break. Margaret Ricque wrote: Hi Margaret, Go ahead and download the file from Microsoft. Run the file, it will install where it belongs. No, you do not want the service pack 1 package. The search companion is basically the Windows search utility. HTH, Richard Justice www.blind-computing.com - Original Message - From: Margaret Thomas To: blind-computing@jaws-users.com Sent: Wednesday, August 15, 2007 8:36 PM Subject: [Blind-Computing] Error Loading IE 6-XP Home Hi All, I got the following error message every time I loaded IE 6 today: Error A file that is required to run Search Companion cannot be found. You may need to run setup. and there was an okay button to press. I did a Google search and found a Microsoft article that seems to give a resolution to the problem, but I wanted to make sure I didn't get myself into a mess and have a couple of questions. SYMPTOMS After you connect to a Web site, you may receive the following error message: A file that is required to run search companion cannot be found. You may need to run setup. After you receive this error message, you cannot use Search Companion to search for files or folders, or to search the Internet. The options to search for files or folders, or to search the Internet, are unavailable. Back to the top CAUSE This behavior can occur if a file required to run Search Companion is missing or damaged. Note that this problem affects only the English-language version of Windows XP. NOTE: Search Companion files may be damaged if you have Search Companion open when you connect to certain Internet Service Providers. Back to the top RESOLUTION To resolve this problem, use one of the following methods. Back to the top Method 1: Install Windows XP SP1 Back to the top Method 2: Download and Install the Hotfix The following file is available for download from the Microsoft Download Center: Download Download the Q319949 package now http://support.microsoft.com/kb/319949 If I go ahead and download and try to install the Hotfix, will XP automatically put it in the right place for me since I have no idea of where it belongs? I have SP 2, so I don't think I want to install SP 1. Also, where is the Search Companion? I downloaded and installed the Microsoft updates yesterday and wonder if one of them might have corrupted this Search Companion. The computer is XP Home with IE 6 and I'm running JAWS 7.0. Any help in straightening this out would be greatly appreciated. Margaret Visit the Blind Computing List home page at: http://www.blind-computing.com Address for the list archives: http://www.mail-archive.com/blind-computing@jaws-users.com/ To post to this group, send email to blind-computing@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.blind-computing.com/contact.php If you wish to join the JAWS Users List send a blank email to the following address: [EMAIL PROTECTED]
