Re: Building a support ticket system
Or simply use something like MantisBT. Jeremy Burns Class Outfit http://www.classoutfit.com On 13 Dec 2011, at 11:32:04, MetZ wrote: > Hi all! > > I am in the process of building a simple support ticket system for my > web application, and I would like some input and/or suggestions on how > to get the functionality I am looking for. > > 1) Add Email adresses (example: supp...@domain.com) > 2) Retrieve emails via pop3 from mailserver (I do not want to use > imap, I want to empty the mailbox) > 3) Save emails to database (structure? suggestions on how to do this?) > 4) Reply to sender with "you message has been received, your ticket > number is 123456" > 5) Online handling of tickets items (unique url for user to be able to > modify/write more info to the ticket) > example: domain.com/support/ticket?823e9d923dm3m403dm3409fj340fr34 > 6) Ticket status (Waiting, Replied, Closed) > > So, any suggestions, know of any plugins or something that will help > me out making this, I will as always, appreciate any input ;) > > Thanks all! > -Tom > > -- > Our newest site for the community: CakePHP Video Tutorials > http://tv.cakephp.org > Check out the new CakePHP Questions site http://ask.cakephp.org and help > others with their CakePHP related questions. > > > To unsubscribe from this group, send email to > cake-php+unsubscr...@googlegroups.com For more options, visit this group at > http://groups.google.com/group/cake-php -- Our newest site for the community: CakePHP Video Tutorials http://tv.cakephp.org Check out the new CakePHP Questions site http://ask.cakephp.org and help others with their CakePHP related questions. To unsubscribe from this group, send email to cake-php+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/cake-php
Re: Building a support ticket system
Hey, - Imap can delete emails too. - You can save the emails as plaintext, or parse them. That depends on your needs. - Use CakeEmail to send the reply - Use a UUID for your tickets, guaranteed unique for use in URLs, or generate a hash based on the initial content and store it. Cheers, Graham Weldon http://grahamweldon.com e. gra...@grahamweldon.com p. (+61) 0407 017 293 Skype: grahamweldon On Tuesday, 13 December 2011 at 10:32 PM, MetZ wrote: > Hi all! > > I am in the process of building a simple support ticket system for my > web application, and I would like some input and/or suggestions on how > to get the functionality I am looking for. > > 1) Add Email adresses (example: supp...@domain.com > (mailto:supp...@domain.com)) > 2) Retrieve emails via pop3 from mailserver (I do not want to use > imap, I want to empty the mailbox) > 3) Save emails to database (structure? suggestions on how to do this?) > 4) Reply to sender with "you message has been received, your ticket > number is 123456" > 5) Online handling of tickets items (unique url for user to be able to > modify/write more info to the ticket) > example: domain.com/support/ticket?823e9d923dm3m403dm3409fj340fr34 > (http://domain.com/support/ticket?823e9d923dm3m403dm3409fj340fr34) > 6) Ticket status (Waiting, Replied, Closed) > > So, any suggestions, know of any plugins or something that will help > me out making this, I will as always, appreciate any input ;) > > Thanks all! > -Tom > > -- > Our newest site for the community: CakePHP Video Tutorials > http://tv.cakephp.org > Check out the new CakePHP Questions site http://ask.cakephp.org and help > others with their CakePHP related questions. > > > To unsubscribe from this group, send email to > cake-php+unsubscr...@googlegroups.com For more options, visit this group at > http://groups.google.com/group/cake-php > > -- Our newest site for the community: CakePHP Video Tutorials http://tv.cakephp.org Check out the new CakePHP Questions site http://ask.cakephp.org and help others with their CakePHP related questions. To unsubscribe from this group, send email to cake-php+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/cake-php
Building a support ticket system
Hi all! I am in the process of building a simple support ticket system for my web application, and I would like some input and/or suggestions on how to get the functionality I am looking for. 1) Add Email adresses (example: supp...@domain.com) 2) Retrieve emails via pop3 from mailserver (I do not want to use imap, I want to empty the mailbox) 3) Save emails to database (structure? suggestions on how to do this?) 4) Reply to sender with "you message has been received, your ticket number is 123456" 5) Online handling of tickets items (unique url for user to be able to modify/write more info to the ticket) example: domain.com/support/ticket?823e9d923dm3m403dm3409fj340fr34 6) Ticket status (Waiting, Replied, Closed) So, any suggestions, know of any plugins or something that will help me out making this, I will as always, appreciate any input ;) Thanks all! -Tom -- Our newest site for the community: CakePHP Video Tutorials http://tv.cakephp.org Check out the new CakePHP Questions site http://ask.cakephp.org and help others with their CakePHP related questions. To unsubscribe from this group, send email to cake-php+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/cake-php
