Re: [OSL | CCIE_Voice] Cisco Voice Home Lab

[LorenzLGRC]

I would suggest using mixed hw equipment.
such as 29xx with poe card and ps for just one site
28xx for the other two sites

CUCM/CUC/IMP/CUCX version 9




On Fri, Jul 26, 2013 at 8:29 PM,  wrote:

> Hi All,
>
> ** **
>
> Considering to build a home lab for the current version, however just
> wondering what if I am not able to pass the lab before Valentine’s Day next
> year, could the same gear be upgraded for the next version of the lab?
>
> ** **
>
> Please share your thoughts
>
> ** **
>
> Regards
>
> ** **
>
> Wilson Samuel |  East Region | BT Global Services | wilson.sam...@bt.com |
>  http://globalservices.bt.com/
>
> This e-mail contains information from BT which may be privileged or
> confidential. It's meant only for the individual(s) or entity named above.
> If you're not the intended recipient, note that disclosing, copying,
> distributing or using this information is prohibited. If you've received
> this e-mail in error, please let me know immediately on the e-mail address
> above. Thank you. We monitor our e-mail system, and may record your e-mails.
>
> BT Americas Inc., 150 Newport Avenue Ext., Quincy, MA 02171 USA
>
> BT Americas Inc. is a wholly owned subsidiary of British
> Telecommunications plc.
>
>
> Think before you print! Consider the environment before printing this
> email!
>
> ** **
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
> Are you a CCNP or CCIE and looking for a job? Check out
> www.PlatinumPlacement.com
>
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Re: [OSL | CCIE_Voice] Troubleshooting Cisco IP phone 7912

[LorenzLGRC]

check the css of the calling device has the pt of your 7912


On Tue, Jul 23, 2013 at 10:51 PM, Hesham Abdelkereem <
heshamcentr...@gmail.com> wrote:

> That has many possibilities
> 1-Make sure you have the correct Calling Search Space configured on the
> phone configuration page
> 2-Make sure that the phone has the correct Device Pool configured that is
> pointing to the Standard Local Route Group
> 3-Make sure the the phone has CSS that has access to the gateway that you
> will dial-out via it.
>
> Thanks,
> Hesham
>
>
> On 23 July 2013 13:27, cisco 2006  wrote:
>
>>
>>
>> Dear All ,
>>
>> I have a problem in my Cisco IP Phone 7912 . I can receive a call from
>> the outside , but I cannot place a call in my phone . Can anyone help me to
>> troubleshoot this problem as soon as possible , please .
>>
>> Best Regards,
>> Israa
>>
>>
>>
>> ___
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>> visit www.ipexpert.com
>>
>> Are you a CCNP or CCIE and looking for a job? Check out
>> www.PlatinumPlacement.com
>>
>
>
> ___
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> visit www.ipexpert.com
>
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> www.PlatinumPlacement.com
>
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Re: [OSL | CCIE_Voice] CUE problem

[sanity insanity]

typo : point 2 :- 2) The ports and cti route points are correctly added
under application user . The same is mention in the cue cli


On Wed, Jul 31, 2013 at 9:55 PM, sanity insanity <
networksanitytoinsan...@gmail.com> wrote:

> Hi All,
>
> Need to know how to recover from this issue if it occurs in the lab.
>
>
> 1) CUE can ping callmanger  . Also callmanger can ping cue .
>
> 2) The ports and route patterns are correctly added under application user
> . The same is mention in the cue cli
>
> 3) The ctiports are mentioned in the cue cli
>
> However the ports on the callmanger don't register ? why ?
>
> Even adding ip ospf network point - to -point under the loopback on R3
> does not resolve this .
>
> Any suggestions ?
>
> -MJ
>
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[OSL | CCIE_Voice] CUE problem

[sanity insanity]

Hi All,

Need to know how to recover from this issue if it occurs in the lab.


1) CUE can ping callmanger  . Also callmanger can ping cue .

2) The ports and route patterns are correctly added under application user
. The same is mention in the cue cli

3) The ctiports are mentioned in the cue cli

However the ports on the callmanger don't register ? why ?

Even adding ip ospf network point - to -point under the loopback on R3 does
not resolve this .

Any suggestions ?

-MJ
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Re: [OSL | CCIE_Voice] CUE problem

[Bill Lake]

Are the passwords correct on cue?

You can reset them vie CLI or GUI

Bill

Sent from my iPhone

On Jul 31, 2013, at 11:26 AM, sanity insanity 
 wrote:

> typo : point 2 :- 2) The ports and cti route points are correctly added under 
> application user . The same is mention in the cue cli
> 
> 
> On Wed, Jul 31, 2013 at 9:55 PM, sanity insanity 
>  wrote:
>> Hi All,
>> 
>> Need to know how to recover from this issue if it occurs in the lab.   
>> 
>> 
>> 1) CUE can ping callmanger  . Also callmanger can ping cue .
>> 
>> 2) The ports and route patterns are correctly added under application user . 
>> The same is mention in the cue cli
>> 
>> 3) The ctiports are mentioned in the cue cli
>> 
>> However the ports on the callmanger don't register ? why ?
>> 
>> Even adding ip ospf network point - to -point under the loopback on R3 does 
>> not resolve this . 
>> 
>> Any suggestions ?
>> 
>> -MJ
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com
> 
> Are you a CCNP or CCIE and looking for a job? Check out 
> www.PlatinumPlacement.com
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[OSL | CCIE_Voice] UCCX agent ready state

[Karen Johnson]

all,

when i call 4000, and it will ring agent 4101. if I did not pick up the call, 
call will go to "Not Readt" state

However it never come back to "Ready state"  

I have config CSQ  and  Resource Section in UCCX  to "Automatic Work = Enable"  
but still it won't go to Ready state until we manually do it from phone.

Is that expected or I need to do something in config ?

K
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Re: [OSL | CCIE_Voice] UCCX agent ready state

[sbartos]

That is expected behaviour.  The assumption is that if the agent did not pick up the phone the first time, they are probably not physically present, therefore no further calls are presented until the agent pushes the button when they return to the desk.Steve


 Original Message 
Subject: [OSL | CCIE_Voice] UCCX agent ready state
From: Karen Johnson 
Date: Wed, July 31, 2013 2:06 pm
To: "ccie_voice@onlinestudylist.com" 
Cc: "ccie_voice@onlinestudylist.com" 

all,when i call 4000, and it will ring agent 4101. if I did not pick up the call, call will go to "Not Readt" stateHowever it never come back to "Ready state"  I have config CSQ  and  Resource Section in UCCX  to "Automatic Work = Enable"  but still it won't go to Ready state until we manually do it from phone.Is that expected or I need to do something in config ?K   ___
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Re: [OSL | CCIE_Voice] Cisco Voice Home Lab

[Josh Petro]

Agreed. No reason  to rush an attempt at the current version.

Unless you've studied for the current track previously and feel confident,
I would highly suggest going for the Collaboration track. Im testing
tomorrow for the first time after 9 months of studying and if I were in
your shoes, I would wait for the Collaboration lab to be available. Just
start studying now. If you have the IPExpert VoDs, that's a great start and
helps cement concepts. I also created a notebook, segmented by topic that
I've been updating throughout my study time. Good luck
Josh
On Jul 31, 2013 11:37 AM, "LorenzLGRC"  wrote:

> I would suggest using mixed hw equipment.
> such as 29xx with poe card and ps for just one site
> 28xx for the other two sites
>
> CUCM/CUC/IMP/CUCX version 9
>
>
>
>
> On Fri, Jul 26, 2013 at 8:29 PM,  wrote:
>
>> Hi All,
>>
>> ** **
>>
>> Considering to build a home lab for the current version, however just
>> wondering what if I am not able to pass the lab before Valentine’s Day next
>> year, could the same gear be upgraded for the next version of the lab?***
>> *
>>
>> ** **
>>
>> Please share your thoughts
>>
>> ** **
>>
>> Regards
>>
>> ** **
>>
>> Wilson Samuel |  East Region | BT Global Services | wilson.sam...@bt.com |
>>  http://globalservices.bt.com/
>>
>> This e-mail contains information from BT which may be privileged or
>> confidential. It's meant only for the individual(s) or entity named above.
>> If you're not the intended recipient, note that disclosing, copying,
>> distributing or using this information is prohibited. If you've received
>> this e-mail in error, please let me know immediately on the e-mail address
>> above. Thank you. We monitor our e-mail system, and may record your e-mails.
>>
>> BT Americas Inc., 150 Newport Avenue Ext., Quincy, MA 02171 USA
>>
>> BT Americas Inc. is a wholly owned subsidiary of British
>> Telecommunications plc.
>>
>>
>> Think before you print! Consider the environment before printing this
>> email!
>>
>> ** **
>>
>> ___
>> For more information regarding industry leading CCIE Lab training, please
>> visit www.ipexpert.com
>>
>> Are you a CCNP or CCIE and looking for a job? Check out
>> www.PlatinumPlacement.com
>>
>
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
> Are you a CCNP or CCIE and looking for a job? Check out
> www.PlatinumPlacement.com
>
___
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Re: [OSL | CCIE_Voice] [OSL | CCIE_Voice] UCCX agent ready state

[Karen Johnson]

ah ok great thanks





 From: "sbar...@mystictraveler.net" 
To: Karen Johnson ; "ccie_voice@onlinestudylist.com" 
 
Sent: Wednesday, July 31, 2013 12:18:50 PM
Subject: RE: [OSL | CCIE_Voice] UCCX agent ready state
 


That is expected behaviour.  

The assumption is that if the agent did not pick up the phone the first time, 
they are probably not physically present, therefore no further calls are 
presented until the agent pushes the button when they return to the desk.

Steve

 Original Message 
>Subject: [OSL | CCIE_Voice] UCCX agent ready state
>From: Karen Johnson 
>Date: Wed, July 31, 2013 2:06 pm
>To: "ccie_voice@onlinestudylist.com" 
>Cc: "ccie_voice@onlinestudylist.com" 
>
>
>
>all,
>
>when i call 4000, and it will ring agent 4101. if I did not pick up the call, 
>call will go to "Not Readt" state
>
>However it never come back to "Ready state"  
>
>I have config CSQ  and  Resource Section in UCCX  to "Automatic Work = Enable" 
> but still it won't go to Ready state until we manually do it from phone.
>
>Is that expected or I need to do something in config ?
>
>K
>
>
>___
>For more information regarding industry leading CCIE Lab training, please 
>visit www.ipexpert.com
>
>Are you a CCNP or CCIE and looking for a job? Check out 
>www.PlatinumPlacement.com ___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
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[OSL | CCIE_Voice] upgrade CUE license

[Karen Johnson]

folks,

in lab  , what is the option aside from typing this "cue-vm-license_12mbx.pkg"  
to "software clean install "

can we copy paste the file name  so we not mis-type here?    Do they have ftp 
client in the student PC?

K
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Re: [OSL | CCIE_Voice] Cisco Voice Home Lab

[sbartos]

If you are building a lab at this point,  no matter which version of the test you are going to attempt I would build to the new Collaboration spec.  For example, to tun the specified code for the vgwys, you must have at least 29xx hardware, but to run the correct train for the Voice spec you need 28xx hardware.Seems that since most everyone does a few attempts (including me, getting ready for my 3rd) that ultimately you will end up with the Collaboration at some point unless you pass the first time.All of that being said, 28xx hardware is getting pretty cheap.  I think I am going to add a single 29xx platform to learn the differences and the leave the rest on the 28xx equipment.Steve


 Original Message 
Subject: Re: [OSL | CCIE_Voice] Cisco Voice Home Lab
From: Josh Petro 
Date: Wed, July 31, 2013 2:24 pm
To: LorenzLGRC 
Cc: CCIE Voice Study List 

Agreed. No reason  to rush an attempt at the current version.  Unless you've studied for the current track previously and feel confident, I would highly suggest going for the Collaboration track. Im testing tomorrow for the first time after 9 months of studying and if I were in your shoes, I would wait for the Collaboration lab to be available. Just start studying now. If you have the IPExpert VoDs, that's a great start and helps cement concepts. I also created a notebook, segmented by topic that I've been updating throughout my study time. Good luck Josh On Jul 31, 2013 11:37 AM, "LorenzLGRC"  wrote: I would suggest using mixed hw equipment.such as 29xx with poe card and ps for just one site28xx for the other two sitesCUCM/CUC/IMP/CUCX version 9 On Fri, Jul 26, 2013 at 8:29 PM,  wrote: Hi All,  Considering to build a home lab for the current version, however just wondering what if I am not able to pass the lab before Valentine’s Day next year, could the same gear be upgraded for the next version of the lab?  Please share your thoughts Regards  Wilson Samuel |  East Region | BT Global Services | wilson.sam...@bt.com |  http://globalservices.bt.com/  This e-mail contains information from BT which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this e-mail in error, please let me know immediately on the e-mail address above. Thank you. We monitor our e-mail system, and may record your e-mails.  BT Americas Inc., 150 Newport Avenue Ext., Quincy, MA 02171 USA                   BT Americas Inc. is a wholly owned subsidiary of British Telecommunications plc.   Think before you print! Consider the environment before printing this email!  ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com  Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com  Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com ___
For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com


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Re: [OSL | CCIE_Voice] UCCX agent ready state

[Karen Johnson]

Thank you, so in exam better to use this or not ?





 From: Anthony Holloway 
To: Karen Johnson  
Cc: "ccie_voice@onlinestudylist.com"  
Sent: Wednesday, July 31, 2013 1:29:01 PM
Subject: Re: [OSL | CCIE_Voice] UCCX agent ready state
 


There is a System Parameter in UCCX to change this behavior, but it's an "all 
or nothing" setting.  Use it with caution in the real world, as Most Skilled 
Routing combined with this setting can keep a caller stuck on the most skilled 
Agent and never seek a lower skilled Agent.





Anthony Holloway


On Wed, Jul 31, 2013 at 1:06 PM, Karen Johnson  
wrote:


>all,
>
>when i call 4000, and it will ring agent 4101. if I did not pick up the call, 
>call will go to "Not Readt" state
>
>However it never come back to "Ready state"  
>
>I have config CSQ  and  Resource Section in UCCX  to "Automatic Work = Enable" 
> but still it won't go to Ready state until we manually do it from phone.
>
>Is that expected or I need to do something in config ?
>
>K
>
>___
>For more information regarding industry leading CCIE Lab training, please 
>visit www.ipexpert.com
>
>Are you a CCNP or CCIE and looking for a job? Check out 
>www.PlatinumPlacement.com
>___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

Re: [OSL | CCIE_Voice] UCCX agent ready state

[Karen Johnson]

ok thanks for info





 From: Anthony Holloway 
To: Karen Johnson  
Cc: "ccie_voice@onlinestudylist.com"  
Sent: Wednesday, July 31, 2013 2:14:11 PM
Subject: Re: [OSL | CCIE_Voice] UCCX agent ready state
 


I would say never to use it.  It's a terrible feature.  If your Agent Ring No 
Answers it's probably because they're not available to take the call, so why 
make the assumption that they are available and place them back in to the Ready 
state?  Lab or Production, don't change this value.  I was only bringing it up 
to make you aware of its existence.



Anthony Holloway


On Wed, Jul 31, 2013 at 3:01 PM, Karen Johnson  
wrote:

Thank you, so in exam better to use this or not ?
>
>
>
>
>
>
>
> From: Anthony Holloway 
>To: Karen Johnson  
>Cc: "ccie_voice@onlinestudylist.com"  
>Sent: Wednesday, July 31, 2013 1:29:01 PM
>Subject: Re: [OSL | CCIE_Voice] UCCX agent ready state
> 
>
>
>There is a System Parameter in UCCX to change this behavior, but it's an "all 
>or nothing" setting.  Use it with caution in the real world, as Most Skilled 
>Routing combined with this setting can keep a caller stuck on the most skilled 
>Agent and never seek a lower skilled Agent.
>
>
>
>
>
>Anthony Holloway
>
>
>On Wed, Jul 31, 2013 at 1:06 PM, Karen Johnson  
>wrote:
>
>
>>all,
>>
>>when i call 4000, and it will ring agent 4101. if I did not pick up the call, 
>>call will go to "Not Readt" state
>>
>>However it never come back to "Ready state"  
>>
>>I have config CSQ  and  Resource Section in UCCX  to "Automatic Work = 
>>Enable"  but still it won't go to Ready state until we manually do it from 
>>phone.
>>
>>Is that expected or I need to do something in config ?
>>
>>K
>>
>>___
>>For more information regarding industry leading CCIE Lab training, please 
>>visit www.ipexpert.com
>>
>>Are you a CCNP or CCIE and looking for a job? Check out 
>>www.PlatinumPlacement.com
>>
>
>
>___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

[OSL | CCIE_Voice] SRST TCL not reaching vm...

[Amit Sharma]

can anyone tell me what is issue with this log and config?

ul 31 23:43:14.446: //142//TCL :/tcl_PutsObjCmd: TCL AA: >>> Destination
Huntgroup = 4888 <<<
Jul 31 23:43:14.458: //35//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE
IS {TclModule_498EB2F0_0_3103288 {CALL_PROGRESS} {1375314194}} <<<
SiteC-RTR#
Jul 31 23:43:15.042: %ISDN-6-CONNECT: Interface Serial0/0/0:0 is now
connected to 8522535 N/A
SiteC-RTR#
Jul 31 23:43:24.434: //35//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE
IS {TclModule_498EB2F0_0_3103288 {CALL_PROGRESS} {1375314204}} <<<
Jul 31 23:43:24.434: //35//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Received
HELLO from TclModule_498EB2F0_0_3103288 <<<
SiteC-RTR#
Jul 31 23:43:27.130: //35//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> B-ACD
Service Running <<<
Jul 31 23:43:27.130: //35//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>>
{TclModule_498EB2F0_0_3103288 {CALL_PROGRESS} {1375314204}} <<<
SiteC-RTR#
Jul 31 23:43:34.434: //35//TCL :/tcl_PutsObjCmd: TCL B-ACD:  >>> THE QUEUE
IS {TclModule_498EB2F0_0_3103288 {CALL_PROGRESS} {1375314214}} <<<
Jul 31 23:43:34.434: //35//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> Received
HELLO from TclModule_498EB2F0_0_3103288 <<<
Jul 31 23:43:34.502: //142//TCL :/tcl_PutsObjCmd:
 proc act_CallSetupDone
Jul 31 23:43:34.502:
Jul 31 23:43:34.502: //142//TCL :/tcl_PutsObjCmd:
 IP IVR Leg Setup Status = ls_002
Jul 31 23:43:34.502:
Jul 31 23:43:34.506: //142//TCL :/tcl_PutsObjCmd: TCL AA: >> Agent did not
answer; Received Call NOAN <<
Jul 31 23:43:34.510: //35//TCL :/tcl_PutsObjCmd:
SiteC-RTR#TCL B-ACD:  >>> THE QUEUE IS {TclModule_498EB2F0_0_3103288
{CALL_NOAN} {1375314214}} <<<
SiteC-RTR#
Jul 31 23:43:43.963: //142//TCL :/tcl_PutsObjCmd: TCL AA: -- MEDIA STATUS =
ms_000 --
Jul 31 23:43:43.983: //142//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM
inside Tcl modulespace. code=1 code=ERROR
Jul 31 23:43:43.983: TCL script failure
Result:
 Play Failed
Jul 31 23:43:43.983:TCL script failure errorInfo:
Play Failed
while executing
"media play leg_incoming moh:livemoh"
(procedure "act_EvMediaDone" line 19)
invoked from within
"act_EvMediaDone"
SiteC-RTR#



application
 service app-b-acd-aa
  param voice-mail *4001
  paramspace english index 0
  param max-time-call-retry 55
  param service-name app-b-acd
  param number-of-hunt-grps 1
  param drop-through-option 1
  paramspace english language en
  param handoff-string app-b-acd-aa
  param max-time-vm-retry 1
  paramspace english location flash:
  param aa-pilot 4000
  param second-greeting-time 30
  param drop-through-prompt _bacd_welcome.au
  param call-retry-timer 10
 !
 service app-b-acd
  param queue-len 2
  param aa-hunt1 4888
  param queue-manager-debugs 1
  param number-of-hunt-grps 1
!
dial-peer voice 4000 voip
 service app-b-acd-aa
 destination-pattern 4000
 session target ipv4:142.102.66.254
 incoming called-number 4000
 dtmf-relay h245-alphanumeric
 codec g711ulaw
!
dial-peer voice 4001 pots
 service app-b-acd-aa
 incoming called-number 4000
!
telephony-service
moh en_bacd_music-on-hold.au
!
ccm-manager music-on-hold
!
ephone-hunt 1 longest-idle
 pilot 4888
 list 4101, 4102
 timeout 10, 10
 auto logout 2 dynamic
!


-- 
Thanks & Regard's
Amit Sharma
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