Re: [OSL | CCIE_Voice] Gatekeeper back up

[Pavan K]

Check your retry interval on device -> gatekeeper
On Aug 10, 2013 6:42 PM, "Karen Johnson"  wrote:

> when we shut Gatekeeper, it always take time to go back up.
> is there any command to speed it up ?
>
> K
>
> ___
> For more information regarding industry leading CCIE Lab training, please
> visit www.ipexpert.com
>
> Are you a CCNP or CCIE and looking for a job? Check out
> www.PlatinumPlacement.com
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

Re: [OSL | CCIE_Voice] mva

[Somphol Boonjing]

On Sun, Aug 11, 2013 at 11:17 AM, Somphol Boonjing wrote:

> Reading through two thread originated by a candidate by the name
> "datucha"/"datoc", read through it both discussion threads, you will see
> how confusing this can be.
>
> http://ieoc.com/forums/p/18782/162049.aspx
> http://onlinestudylist.com/archives/ccie_voice/2012-February/079707.html



Having read through it one more time, I think there is no contradiction
there.   I would bet that "Calling Name (CNAM)" not showing up for call
originating through MVA IVR is expected.

Datoc said

> If anyone is interested:
>
> *Calling Number *is not supported for MVA calls into extenstions
> (or even any other destination).
> Got this answer from one of the CCIE Voice Instructors.
>

Note that Datoc misspell that while he actually meant to say "Calling
Name".  A typo which Mark's later on point out and hence his following
comment.

> Well, calling number shows up, only it will be what Cisco calls "rooted
in CDR" as the
> shared desk line. Just as any call in to UCM where calling number matches
the RD
> will show up as the shared desk line.

AND

> I think maybe you meant to say calling name (CNAM), not calling number
(CLID) -
> that's what both Juan and Vik mentioned to you on OSL.
>

To which Datoc later on agree.

Yes i mean Calling Name :)  Sorry for that, I just make a error in typing.

So, while there is no Bug ID whatsoever, credible sources suggestion seems
to be in line with real world experiment.

I would be highly interested to see anyone who can produce different result
for this paritcular case.  (Note: Strictly for call made through MVA IVR.)

Just an observation, there are a few points that worth discussing about,
but this is getting long, so perhaps we can discuss it at a later point.
Those topics are

- MVA DID (appeared in CUCM's Call Manager service parameters)  vs MVA DN
(appeared on one of the Media Resource sub-menu)
- The actual role of a Media Resource called "MVA DN".

Regards,
--Somphol.
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

Re: [OSL | CCIE_Voice] Live Record.

[Karen Johnson]

hi Mike, 
 
below is config.
-
 
telephony-service
   live-record 4250
 
ephone-dn 5 octo
   number 4250 no-reg-both
  call-forward all 4220
 
CUE :  voicmeial live-record pilot number 4250
 
K
 

From: "michael.se...@compucom.com" 
To: karen.johnson...@yahoo.ca; ccie_voice@onlinestudylist.com 
Sent: Saturday, August 10, 2013 7:02:38 PM
Subject: RE: Live Record.



Karen,
 
What does your telephony-service, ephone-dn and CUE configuration look like?  
If it worked don’t think is your configuration, maybe need to reset the CUE 
module.  --Michael
 
Michael Sears, CCIE(V)#38404, CCNA, CCNA-Voice, CCNP-Voice
Cisco Certified Unified Communications Computing Systems Specialist (UCS)
Cisco Certified Unified Communications Manager Express Specialist (CUCME)
E911 Infrastructure Specialist (CER)
“Designing and Implementing Cisco Unified Communications on Unified Computing 
Systems”
 
 
From:Karen Johnson [mailto:karen.johnson...@yahoo.ca] 
Sent: Saturday, August 10, 2013 6:13 PM
To: Sears, Michael (msears); ccie_voice@onlinestudylist.com
Subject: Re: Live Record.
 
hi Mike,
 
Thanks, I just tested. And when I ended Live record, it did end recording.
However when i try to call 4250 again or press LiveRecord again, it always busy.
 
Do you know if any command i missed?
 
K
 
From:"michael.se...@compucom.com" 
To: ccie_voice@onlinestudylist.com 
Cc: karen.johnson...@yahoo.ca 
Sent: Friday, August 9, 2013 10:26:29 AM
Subject: RE: Live Record.

Karen,

To stop the live record session you should press the live record softkey again 
and it will end the recording and send to voicemail.  If you just disconnect 
the recording will continue.

--Michael

Message: 6
Date: Fri, 9 Aug 2013 07:27:47 -0700 (PDT)
From: Karen Johnson 
To: "ccie_voice@onlinestudylist.com" 
Subject: [OSL | CCIE_Voice] LiveRecord
Message-ID:
    <1376058467.46146.yahoomail...@web163906.mail.gq1.yahoo.com>
Content-Type: text/plain; charset="us-ascii"

hi folks.

After I press Live Record and press disconnected to end conversation , why the 
Live Record session still stay?
is this expected or any configuration we need?

K___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

Re: [OSL | CCIE_Voice] mva

[Somphol Boonjing]

This question is definitely one of those, one that seems very simple either
to confirm or deny.  Either "Yes" it is 100% support or "No" it is 100%
not.   But googling around, and it is very confusing.   Part of it may be
because this problem only happens to in-call via Mobile Voice Access IVR.
(The one you need to enter your PIN then press one to make a call.)

Reading through two thread originated by a candidate by the name
"datucha"/"datoc", read through it both discussion threads, you will see
how confusing this can be.

http://ieoc.com/forums/p/18782/162049.aspx
http://onlinestudylist.com/archives/ccie_voice/2012-February/079707.html


From
http://onlinestudylist.com/archives/ccie_voice/2012-February/079716.html,
Vik's answer is below:

*No- it's not supported.

Vik Malhi – CCIE #13890
Managing Partner - IPexpert, Inc.

Telephone: +1.810.326.1444 ext 420
Fax: +1.810.454.0130
Mailto: vmalhi at ipexpert.com
*

>From http://ieoc.com/forums/p/18782/162049.aspx, Mark's answer is

*> Well, calling number shows up, only it will be what Cisco calls "rooted
in CDR" as the shared desk line. Just as any call in to UCM where
calling number matches the RD will show up as the shared desk line.

*

*> Kind Regards,*
*> Mark Snow, CCIE #14073*


Even Cisco document on this particular topic is very very slicky.

*From CUCM 8.5.1 -
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsmobmgr.html
*

*> Caller ID—The system preserves and displays Caller
 ID on all calls. Users can take advantage of Mobile Connect with no
loss of expected IP phone features.*

*From CUCM 6.1.1 -
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmobmgr.html#wpxref99670
*

*> Caller ID—Caller ID is preserved and displayed on all calls. Users can
take advantage of Mobile Connect with no loss of expected IP phone
features.
*
Note that it says "Mobile Connect" and says nothing about Mobile Voice
Access.   Then you would assume it covers Mobile Voice Access too.

Earlier definition of Mobile Voice Access in the same doc, also seems to
suggest that MVA is indeed built on top of Mobile Connect, therefore
reading in passing one would expect this to work.

*> Mobile Voice Access—This feature extends Mobile Connect capabilities by
providing an
> interactive voice response (IVR) system to initiate two-stage dialed
calls through the
> enterprise and activate or deactivate Mobile Connect capabilities.
> See the "Mobile Voice Access" 
> sectionfor
>  a detailed discussion.
*

I think I will need to try to dig a bit deeper through Mobile Voice Access
trace on CUCM to see what actually is happening.My scenario is simple,
PSTN calls to MVA DID, Enter PIN, Press 1, then enter internal number with
#.Even with this simplest case, involving no SLRG, the *"**calling name
(CNAM)"* doesn't show up.Note also that my Remote Destination Number's
Directory Number settings is setup correctly with *Display (Internal Caller
ID) and **ASCII Display (Internal Caller ID)*. This values are
confirmed to be working because when calling from the Mobile Connect (i.e.
SNR) phone directly to one of the internal number, the number and name
shows correctly.

It would put this issue to a final rest too if we can find a relevenat Bug
ID, if that is the case.

Regards,
--Somphol.



On Sun, Aug 11, 2013 at 5:43 AM, Todd Carswell  wrote:

> The internal phone is "known" based on the remote destination configured
> for the user.  To meet this requirement, the remote destination needs to be
> 10digits.  For SNR calls outbound, strip off the area code, prepend a '9',
> and send to the appropriate gateway.  Do not use SLRG.
>
> --Todd
>
> On Aug 10, 2013, at 11:51 AM, IE Target  wrote:
>
> > I am curious to know this mystery.
> >
> > As we are told that MVA caller should be able to call internal calls
> > and it should appear as if it is coming form internal Phone.
> >
> > So if internal Phone calls it display caller id and calling name
> >
> > So MVA calls should also be displaying calling name.
> >
> > I heard it has also some thing to do with H.323 Display name, Fast/Slow
> start calls ?
> >
> > Any comments
> >
> >
> > ___
> > For more information regarding industry leading CCIE Lab training,
> please visit www.ipexpert.com
> >
> > Are you a CCNP or CCIE and looking for a job? Check out
> www.PlatinumPlacement.com
>
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

Re: [OSL | CCIE_Voice] Live Record.

[Michael.Sears]

Karen,

What does your telephony-service, ephone-dn and CUE configuration look like?  
If it worked don't think is your configuration, maybe need to reset the CUE 
module.  --Michael

Michael Sears, CCIE(V)#38404, CCNA, CCNA-Voice, CCNP-Voice
Cisco Certified Unified Communications Computing Systems Specialist (UCS)
Cisco Certified Unified Communications Manager Express Specialist (CUCME)
E911 Infrastructure Specialist (CER)
"Designing and Implementing Cisco Unified Communications on Unified Computing 
Systems"


From: Karen Johnson [mailto:karen.johnson...@yahoo.ca]
Sent: Saturday, August 10, 2013 6:13 PM
To: Sears, Michael (msears); ccie_voice@onlinestudylist.com
Subject: Re: Live Record.

hi Mike,

Thanks, I just tested. And when I ended Live record, it did end recording.
However when i try to call 4250 again or press LiveRecord again, it always busy.

Do you know if any command i missed?

K

From: "michael.se...@compucom.com" 
mailto:michael.se...@compucom.com>>
To: ccie_voice@onlinestudylist.com
Cc: karen.johnson...@yahoo.ca
Sent: Friday, August 9, 2013 10:26:29 AM
Subject: RE: Live Record.

Karen,

To stop the live record session you should press the live record softkey again 
and it will end the recording and send to voicemail.  If you just disconnect 
the recording will continue.

--Michael

Message: 6
Date: Fri, 9 Aug 2013 07:27:47 -0700 (PDT)
From: Karen Johnson 
mailto:karen.johnson...@yahoo.ca>>
To: "ccie_voice@onlinestudylist.com" 
mailto:ccie_voice@onlinestudylist.com>>
Subject: [OSL | CCIE_Voice] LiveRecord
Message-ID:

<1376058467.46146.yahoomail...@web163906.mail.gq1.yahoo.com>
Content-Type: text/plain; charset="us-ascii"

hi folks.

After I press Live Record and press disconnected to end conversation , why the 
Live Record session still stay?
is this expected or any configuration we need?

K


___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

Re: [OSL | CCIE_Voice] Live Record.

[Karen Johnson]

hi Mike,
 
Thanks, I just tested. And when I ended Live record, it did end recording.
However when i try to call 4250 again or press LiveRecord again, it always busy.
 
Do you know if any command i missed?
 
K

From: "michael.se...@compucom.com" 
To: ccie_voice@onlinestudylist.com 
Cc: karen.johnson...@yahoo.ca 
Sent: Friday, August 9, 2013 10:26:29 AM
Subject: RE: Live Record.


Karen,

To stop the live record session you should press the live record softkey again 
and it will end the recording and send to voicemail.  If you just disconnect 
the recording will continue.

--Michael

Message: 6
Date: Fri, 9 Aug 2013 07:27:47 -0700 (PDT)
From: Karen Johnson 
To: "ccie_voice@onlinestudylist.com" 
Subject: [OSL | CCIE_Voice] LiveRecord
Message-ID:
    <1376058467.46146.yahoomail...@web163906.mail.gq1.yahoo.com>
Content-Type: text/plain; charset="us-ascii"

hi folks.

After I press Live Record and press disconnected to end conversation , why the 
Live Record session still stay?
is this expected or any configuration we need?

K___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

Re: [OSL | CCIE_Voice] BACD limit max 2 call

[Karen Johnson]

yes i also question about the "greeting time" , not sure if they do anything.


From: IE Target 
To: heshamcentr...@gmail.com; Karen Johnson ; 
"ccie_voice@onlinestudylist.com"  
Sent: Saturday, August 10, 2013 10:39:03 AM
Subject: BACD limit max 2 call



ccm-manager music-on-hold
ephone-hunt 1 longest-idle
pilot 4500
list 4101,4102
timeout 10,10
auto logout 2 dynamic <
   ===> But  if agent gets logged out then subsequent calls will 
directly go to Voice mail even though there are zero calls in the queue ??

application
service app-b-acd
param number-of-hunt-grps 1
param second-greeting-time 40 << 

===>I don't understand or see any difference due to this 
command plz clarify?? Why
is it 40 here and 32 in the aa script that is really confusing??


param aa-hunt1 4500
param queue-len 2
param queue-manager-debugs 1
!___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

[OSL | CCIE_Voice] Gatekeeper back up

[Karen Johnson]

when we shut Gatekeeper, it always take time to go back up.
is there any command to speed it up ?
 
K___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

Re: [OSL | CCIE_Voice] mva

[Todd Carswell]

The internal phone is "known" based on the remote destination configured for 
the user.  To meet this requirement, the remote destination needs to be 
10digits.  For SNR calls outbound, strip off the area code, prepend a '9', and 
send to the appropriate gateway.  Do not use SLRG.

--Todd

On Aug 10, 2013, at 11:51 AM, IE Target  wrote:

> I am curious to know this mystery.
> 
> As we are told that MVA caller should be able to call internal calls
> and it should appear as if it is coming form internal Phone.
> 
> So if internal Phone calls it display caller id and calling name
> 
> So MVA calls should also be displaying calling name.
> 
> I heard it has also some thing to do with H.323 Display name, Fast/Slow start 
> calls ? 
> 
> Any comments
> 
> 
> ___
> For more information regarding industry leading CCIE Lab training, please 
> visit www.ipexpert.com
> 
> Are you a CCNP or CCIE and looking for a job? Check out 
> www.PlatinumPlacement.com
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

[OSL | CCIE_Voice] BACD limit max 2 call

[IE Target]

ccm-manager music-on-hold
ephone-hunt 1 longest-idle
pilot 4500
list 4101,4102
timeout 10,10
auto logout 2 dynamic *<*
  * ===> But  if agent gets logged out then subsequent calls will
directly go to Voice mail even though there are zero calls in the queue ??*

application
service app-b-acd
param number-of-hunt-grps 1
param second-greeting-time 40 <<
*
*
*===>I don't understand or see any difference due to
this command plz clarify?? Why*
*is it 40 here and 32 in the aa script that is really confusing??*


param aa-hunt1 4500
param queue-len 2
param queue-manager-debugs 1
!
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com

[OSL | CCIE_Voice] mva

[IE Target]

I am curious to know this mystery.

As we are told that MVA caller should be able to call internal calls
and it should appear as if it is coming form internal Phone.

So if internal Phone calls it display caller id and calling name

So MVA calls should also be displaying calling name.

I heard it has also some thing to do with H.323 Display name, Fast/Slow
start calls ?

Any comments
___
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com

Are you a CCNP or CCIE and looking for a job? Check out 
www.PlatinumPlacement.com