Re: [OSL | CCIE_Voice] Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited)
Hello, Please refer to the following blog entry, http://blog.ipexpert.com/cti-phone-control-from-cupc/#more-2272 hth, On Thu, Apr 8, 2010 at 11:16 PM, vccie2010 vccie2...@gmail.com wrote: I am doing Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited). I have followed the steps in verbatim. I am labbing it on IPX remote laba nd have CUPC on my laptop. I use SW VPN. Am I missing something here or is it becoz of VPN. thanks for your help... -M ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Regards, Otto Sanchez CCIE #25592 (Voice) Support Engineer - IPexpert, Inc. URL: http://www.IPexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
[OSL | CCIE_Voice] Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited)
I am doing Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited). I have followed the steps in verbatim. I am labbing it on IPX remote laba nd have CUPC on my laptop. I use SW VPN. Am I missing something here or is it becoz of VPN. thanks for your help... -M ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited)
Try setting the CTI Gateway under User Settings to the HQ-TCP one (I think) on the Presence server. That's needed to get softphone mode going, so it's worth a try. It's definitely not the VPN that's breaking things - I use the VPN often. On Fri, Apr 9, 2010 at 2:16 PM, vccie2010 vccie2...@gmail.com wrote: I am doing Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited). I have followed the steps in verbatim. I am labbing it on IPX remote laba nd have CUPC on my laptop. I use SW VPN. Am I missing something here or is it becoz of VPN. thanks for your help... -M ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited)
I do have this CTI Gateway under User Settings to the HQ-TCP but still no luck :) On Thu, Apr 8, 2010 at 8:26 PM, Roger Henderson rhender...@gmail.comwrote: Try setting the CTI Gateway under User Settings to the HQ-TCP one (I think) on the Presence server. That's needed to get softphone mode going, so it's worth a try. It's definitely not the VPN that's breaking things - I use the VPN often. On Fri, Apr 9, 2010 at 2:16 PM, vccie2010 vccie2...@gmail.com wrote: I am doing Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited). I have followed the steps in verbatim. I am labbing it on IPX remote laba nd have CUPC on my laptop. I use SW VPN. Am I missing something here or is it becoz of VPN. thanks for your help... -M ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited)
Your phone user must have CTI enabled privileges for deskphone to work. Ash On 09/04/2010 05:43, vccie2010 wrote: I do have this CTI Gateway under User Settings to the HQ-TCP but still no luck :) On Thu, Apr 8, 2010 at 8:26 PM, Roger Henderson rhender...@gmail.com mailto:rhender...@gmail.com wrote: Try setting the CTI Gateway under User Settings to the HQ-TCP one (I think) on the Presence server. That's needed to get softphone mode going, so it's worth a try. It's definitely not the VPN that's breaking things - I use the VPN often. On Fri, Apr 9, 2010 at 2:16 PM, vccie2010 vccie2...@gmail.com mailto:vccie2...@gmail.com wrote: I am doing Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited). I have followed the steps in verbatim. I am labbing it on IPX remote laba nd have CUPC on my laptop. I use SW VPN. Am I missing something here or is it becoz of VPN. thanks for your help... -M ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com http://www.ipexpert.com/ ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Thanks, Ashar Siddiqui ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Re: [OSL | CCIE_Voice] Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited)
Just a couple of other things to verify. Application Deskphone Control Settings and set the CtiGw password and enter the PUB/SUB IP addresses Application Deskphone Control User Assignment and Enable Deskphone Control User Management End User and verify the expected extension shows up under Associated Lines and also verify that it sees you signed in. The first time you login through the CUPS client and click Desk Phone mode it will let you click on it but may not switch to the right mode. In this case I completely shutdown the CUPS client and reload it and it comes up in Desk Phone mode. On Apr 8, 2010, at 9:43 PM, vccie2010 wrote: I do have this CTI Gateway under User Settings to the HQ-TCP but still no luck :) On Thu, Apr 8, 2010 at 8:26 PM, Roger Henderson rhender...@gmail.com wrote: Try setting the CTI Gateway under User Settings to the HQ-TCP one (I think) on the Presence server. That's needed to get softphone mode going, so it's worth a try. It's definitely not the VPN that's breaking things - I use the VPN often. On Fri, Apr 9, 2010 at 2:16 PM, vccie2010 vccie2...@gmail.com wrote: I am doing Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited). I have followed the steps in verbatim. I am labbing it on IPX remote laba nd have CUPC on my laptop. I use SW VPN. Am I missing something here or is it becoz of VPN. thanks for your help... -M ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com ___ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
