Re: [cisco-voip] digitized voice quality
Hy @ all we have this on normal Jabber and Jabber for VDI on some Devices with BiB Recording enabled. Interessting would be this i think https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/212176-How-to-collect-an-Audio-Capture-Dump-wit.html cheers On 15. Jul 2020, 17:12 +0200, Palmer, Brian via cisco-voip , wrote: > Call recording might be one mechanism to verify what the user is experiencing > unless you have experienced the same. Quality of service is always a thought > as well. Just throwing additional thoughts into what everybody else > mentioned.. all of which are great. > > > > > From: cisco-voip On Behalf Of Scott Voll > Sent: Monday, July 13, 2020 10:49 AM > To: cisco-voip@puck.nether.net > Subject: [cisco-voip] digitized voice quality > > All-- > > we are using Jabber 12.8 with CM 12.5 in a voice only mode. we have users > reporting digitized voice call quality. has anyone else been dealing with > this? > > we have had multiple users say if they add Video to the call it makes it > better. Anyone else seeing that? Any ideas why that would be better? > > what else can we do to make this work better? TAC has not been able to help > with this after multiple weeks of engagement. > > any thoughts? > > TIA > > Scott > > We comply with applicable Federal civil rights laws and do not discriminate. > You may access the Non-Discrimination and Accessibility Notice here. > Language Assistance Available: > Español, Kreyol Ayisien, Tiếng Việt, Português, 中文, français, Tagalog, > русский, italiano, Deutsche, 한국어, Polskie, Gujarati, ไทย, العربية, 日本語, فارسی > Florida Blue is a trade name of Blue Cross and Blue Shield of Florida, Inc. > Blue Cross and Blue Shield of Florida, Inc., and its subsidiary and affiliate > companies are not responsible for errors or omissions in this e-mail message. > Any personal comments made in this e-mail do not reflect the views of Blue > Cross and Blue Shield of Florida, Inc. The information contained in this > document may be confidential and intended solely for the use of the > individual or entity to whom it is addressed. This document may contain > material that is privileged or protected from disclosure under applicable > law. If you are not the intended recipient or the individual responsible for > delivering to the intended recipient, please (1) be advised that any use, > dissemination, forwarding, or copying of this document IS STRICTLY > PROHIBITED; and (2) notify sender immediately by telephone and destroy the > document. THANK YOU. > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] digitized voice quality
Call recording might be one mechanism to verify what the user is experiencing unless you have experienced the same. Quality of service is always a thought as well. Just throwing additional thoughts into what everybody else mentioned.. all of which are great. From: cisco-voip On Behalf Of Scott Voll Sent: Monday, July 13, 2020 10:49 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] digitized voice quality All-- we are using Jabber 12.8 with CM 12.5 in a voice only mode. we have users reporting digitized voice call quality. has anyone else been dealing with this? we have had multiple users say if they add Video to the call it makes it better. Anyone else seeing that? Any ideas why that would be better? what else can we do to make this work better? TAC has not been able to help with this after multiple weeks of engagement. any thoughts? TIA Scott We comply with applicable Federal civil rights laws and do not discriminate. You may access the Non-Discrimination and Accessibility Notice here <http://floridablue.com/ndnotice>. Language Assistance Available: Español, Kreyol Ayisien, Tiếng Việt, Português, 中文, français, Tagalog, русский, italiano, Deutsche, 한국어, Polskie, Gujarati, ไทย, العربية, 日本語, فارسی <http://floridablue.com/languageservices> Florida Blue is a trade name of Blue Cross and Blue Shield of Florida, Inc. Blue Cross and Blue Shield of Florida, Inc., and its subsidiary and affiliate companies are not responsible for errors or omissions in this e-mail message. Any personal comments made in this e-mail do not reflect the views of Blue Cross and Blue Shield of Florida, Inc. The information contained in this document may be confidential and intended solely for the use of the individual or entity to whom it is addressed. This document may contain material that is privileged or protected from disclosure under applicable law. If you are not the intended recipient or the individual responsible for delivering to the intended recipient, please (1) be advised that any use, dissemination, forwarding, or copying of this document IS STRICTLY PROHIBITED; and (2) notify sender immediately by telephone and destroy the document. THANK YOU. ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] digitized voice quality
Is part of the call going over analog or tdm circuit (pri) or dsp resources used? I’ve heard of digitized (robotic) voice across the above and sometimes physical hard phones with dsp issues mostly. On Mon, Jul 13, 2020 at 11:49 AM Jason Aarons wrote: > What codec is in use in capture of bad call? Diagnostic CDRs aka Severely > Concealed Seconds (SCCR) shows what? How are users connected? Packetloss or > high delay usually causes poor audio. I don't like G729 as in packet loss > sounds worse, wish CUBE had OPUS (coming). > > > https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/white-paper-c11-735409.html > > > > On Mon, Jul 13, 2020, 10:51 AM Scott Voll wrote: > >> All-- >> >> we are using Jabber 12.8 with CM 12.5 in a voice only mode. we have >> users reporting digitized voice call quality. has anyone else been dealing >> with this? >> >> we have had multiple users say if they add Video to the call it makes it >> better. Anyone else seeing that? Any ideas why that would be better? >> >> what else can we do to make this work better? TAC has not been able to >> help with this after multiple weeks of engagement. >> >> any thoughts? >> >> TIA >> >> Scott >> >> ___ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] digitized voice quality
What codec is in use in capture of bad call? Diagnostic CDRs aka Severely Concealed Seconds (SCCR) shows what? How are users connected? Packetloss or high delay usually causes poor audio. I don't like G729 as in packet loss sounds worse, wish CUBE had OPUS (coming). https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/white-paper-c11-735409.html On Mon, Jul 13, 2020, 10:51 AM Scott Voll wrote: > All-- > > we are using Jabber 12.8 with CM 12.5 in a voice only mode. we have users > reporting digitized voice call quality. has anyone else been dealing with > this? > > we have had multiple users say if they add Video to the call it makes it > better. Anyone else seeing that? Any ideas why that would be better? > > what else can we do to make this work better? TAC has not been able to > help with this after multiple weeks of engagement. > > any thoughts? > > TIA > > Scott > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] digitized voice quality
That and what the regional bandwidth/codec lists are set to Perhaps some calls are using g729 or something which would sound pretty gross on a PC headset in comparison to opus or even g711 From: cisco-voip On Behalf Of Anthony Holloway Sent: Monday, July 13, 2020 11:08 AM To: Scott Voll Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] digitized voice quality Who is hearing the poor audio, the jabber user? the person the jabber user is speaking to? is this jabber to jabber only? is this over wlan or lan? One idea for why audio sucks but audio+video doesn't is that your priority queue is dropping packets and when video is added both audio and video are af41 and therefore circumvents the priority queue. Can you confirm the dscp values on the voice stream for a voice only versus voice+video call? On Mon, Jul 13, 2020 at 9:51 AM Scott Voll mailto:svoll.v...@gmail.com>> wrote: All-- we are using Jabber 12.8 with CM 12.5 in a voice only mode. we have users reporting digitized voice call quality. has anyone else been dealing with this? we have had multiple users say if they add Video to the call it makes it better. Anyone else seeing that? Any ideas why that would be better? what else can we do to make this work better? TAC has not been able to help with this after multiple weeks of engagement. any thoughts? TIA Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: [cisco-voip] digitized voice quality
Who is hearing the poor audio, the jabber user? the person the jabber user is speaking to? is this jabber to jabber only? is this over wlan or lan? One idea for why audio sucks but audio+video doesn't is that your priority queue is dropping packets and when video is added both audio and video are af41 and therefore circumvents the priority queue. Can you confirm the dscp values on the voice stream for a voice only versus voice+video call? On Mon, Jul 13, 2020 at 9:51 AM Scott Voll wrote: > All-- > > we are using Jabber 12.8 with CM 12.5 in a voice only mode. we have users > reporting digitized voice call quality. has anyone else been dealing with > this? > > we have had multiple users say if they add Video to the call it makes it > better. Anyone else seeing that? Any ideas why that would be better? > > what else can we do to make this work better? TAC has not been able to > help with this after multiple weeks of engagement. > > any thoughts? > > TIA > > Scott > > ___ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
[cisco-voip] digitized voice quality
All-- we are using Jabber 12.8 with CM 12.5 in a voice only mode. we have users reporting digitized voice call quality. has anyone else been dealing with this? we have had multiple users say if they add Video to the call it makes it better. Anyone else seeing that? Any ideas why that would be better? what else can we do to make this work better? TAC has not been able to help with this after multiple weeks of engagement. any thoughts? TIA Scott ___ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
