Re: Order related inquiries
Thanks. This worked for me. I was using the state abbreviation along with the postal code. -Rukhsana William Lai wrote: On Jul 25, 2007, at 12:16 PM, Myk Melez wrote: rukhsana ansari wrote: Hi, I'd like to order another phone online but am unable to do so for the past several days. After I click on submit in step1, I don't get to step 2, just a blank page. Has anyone else encountered this problem? Any advice on how to proceed? That sounds like the problem folks in the US were having when they entered the full name of their state into the State/Province field instead of just the two-letter abbreviation (f.e. California instead of CA). If you're in the US, and you entered the full name of your state into that field, try entering its two-letter abbreviation. Otherwise, if you're in a different country, and you enter something into that field, try entering a variation of it (f.e. a standard postal abbreviation). Yes, this should work. Will ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
On Jul 25, 2007, at 12:16 PM, Myk Melez wrote: rukhsana ansari wrote: Hi, I'd like to order another phone online but am unable to do so for the past several days. After I click on submit in step1, I don't get to step 2, just a blank page. Has anyone else encountered this problem? Any advice on how to proceed? That sounds like the problem folks in the US were having when they entered the full name of their state into the State/Province field instead of just the two-letter abbreviation (f.e. California instead of CA). If you're in the US, and you entered the full name of your state into that field, try entering its two-letter abbreviation. Otherwise, if you're in a different country, and you enter something into that field, try entering a variation of it (f.e. a standard postal abbreviation). Yes, this should work. Will ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
rukhsana ansari wrote: Hi, I'd like to order another phone online but am unable to do so for the past several days. After I click on submit in step1, I don't get to step 2, just a blank page. Has anyone else encountered this problem? Any advice on how to proceed? That sounds like the problem folks in the US were having when they entered the full name of their state into the State/Province field instead of just the two-letter abbreviation (f.e. California instead of CA). If you're in the US, and you entered the full name of your state into that field, try entering its two-letter abbreviation. Otherwise, if you're in a different country, and you enter something into that field, try entering a variation of it (f.e. a standard postal abbreviation). -myk ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
Hi, I'd like to order another phone online but am unable to do so for the past several days. After I click on submit in step1, I don't get to step 2, just a blank page. Has anyone else encountered this problem? Any advice on how to proceed? Thanks, Rukhsana William Lai wrote: On Jul 24, 2007, at 6:00 PM, Dr. H. Nikolaus Schaller wrote: This gave me RT #3783 and there was no second YES_I_DO e-mail. Does this mean I have now to wait two more weeks or so because I just changed the destination of shipment? Unfortunately yes, that`s correct. If it gets more delay, I have to cancel the order and change the destination again because I am not there any more... Let me see what I can do.. I did also offer several times to help by opening an European Redistribution point because I run my own online shop for handheld linux devices, but did not get a response. We definitely appreciate the help. We just don`t have the resources to support distribution at this point. Perhaps for phase 2 we can do this. Thanks, Will ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
On Jul 24, 2007, at 6:00 PM, Dr. H. Nikolaus Schaller wrote: This gave me RT #3783 and there was no second YES_I_DO e-mail. Does this mean I have now to wait two more weeks or so because I just changed the destination of shipment? Unfortunately yes, that`s correct. If it gets more delay, I have to cancel the order and change the destination again because I am not there any more... Let me see what I can do.. I did also offer several times to help by opening an European Redistribution point because I run my own online shop for handheld linux devices, but did not get a response. We definitely appreciate the help. We just don`t have the resources to support distribution at this point. Perhaps for phase 2 we can do this. Thanks, Will ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
On Jul 24, 2007, at 4:36 PM, Andy Powell wrote: On Tuesday 24 July 2007 09:10, William Lai wrote: Dear Community, We`re getting a lot of customer inquiries with regards to order / payment processing. If you already received a 'Your credit card has been charged' notification from RT than I guess this doesn`t concern you, your phones will be shipped promptly. When you say 'promptly' what do you mean? Can you give us a timescale or the actual shipping? We`ll start to ship US domestic orders today (7/24), international shipping please wait another day. We`re just making sure we have all of the required documents in place. -Will ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
> > I hate to sound angry and impatient but what I'd like to know is > > why you > > aren't processing orders based on RT numbers. I kind of busted my > > ass to > > make sure I had one of the first orders in and I got order number > > 1843. > > We are processing orders based on RT numbers. With that assertion, I'd say AmEx is really slow (or at least the Company Card which I have). I'm 1844 and got the Payment Received email only this morning. On a sidenote, AmEx doesn't show any amount deducted amount on my private webpage. Nor the FIC amount, neither the (much higher) conference fee I paid yesterday. PS: I ordered before Mastercard was enabled, or I would have used my Mastercard :) PS2: and now, I can finally relax, knowing FIC received&processed my order. The Payment Received mail made my day! Early morning :) ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
Oops - wasn't thought to be a public response. That is another reason why I would perfer a Web based forum because you can delete or modify messages there. Am 24.07.2007 um 12:00 schrieb Dr. H. Nikolaus Schaller: Dear OpenMoko Orders Team, I originally did have Order #1883 and answered YES_I_DO for a black/ silver. Then I decided to change the delivery address and got the information that I should cancel the order and place a new one because your systems can't handle that directly. This gave me RT #3783 and there was no second YES_I_DO e-mail. ... ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
> I didn't get an ARE_YOU_SURE email for the new order - I assume the checkbox was in place of this, and orders like mine will still be > processed. Could I get some confirmation of this please? Yes, this is correct. ARE_YOU_SURE emails are for pre-checkbox orders. -Will On Jul 24, 2007, at 5:55 PM, Justyn Butler wrote: I had to make a change to my order after the ARE_YOU_SURE emails were sent out so I canceled it and made a new one. At that point the order process had a checkbox saying "I have been warned!" I didn't get an ARE_YOU_SURE email for the new order - I assume the checkbox was in place of this, and orders like mine will still be processed. Could I get some confirmation of this please? Thank you, Justyn. On 24/07/07, William Lai <[EMAIL PROTECTED]> wrote: Dear Community, We`re getting a lot of customer inquiries with regards to order / payment processing. If you already received a 'Your credit card has been charged' notification from RT than I guess this doesn`t concern you, your phones will be shipped promptly. Here are some notes for those who have not yet received a response: 1) If you did not reply with a YES_I_DO to our 'Developer Release' confirmation request, your order will not be processed. 2) We are only processing orders for the first batch of available phones. If you replied with a YES_I_DO and still haven`t heard from us, this means that your order will be shipped from a second batch of phones that will arrive in Fremont, CA, next week. 3) If you ordered an ORANGE phone, this will also be shipped from the second batch of phones arriving next week. No one is being left behind. We have phones for everyone. Hope this helps, OpenMoko Orders Team ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
Dear OpenMoko Orders Team, I originally did have Order #1883 and answered YES_I_DO for a black/ silver. Then I decided to change the delivery address and got the information that I should cancel the order and place a new one because your systems can't handle that directly. This gave me RT #3783 and there was no second YES_I_DO e-mail. Does this mean I have now to wait two more weeks or so because I just changed the destination of shipment? If it gets more delay, I have to cancel the order and change the destination again because I am not there any more... I did also offer several times to help by opening an European Redistribution point because I run my own online shop for handheld linux devices, but did not get a response. With best regards, Nikolaus Schaller The Handheld-Linux Shop http://www.handheld-linux.com Make the customer come back and not the product Am 24.07.2007 um 10:10 schrieb William Lai: Dear Community, We`re getting a lot of customer inquiries with regards to order / payment processing. If you already received a 'Your credit card has been charged' notification from RT than I guess this doesn`t concern you, your phones will be shipped promptly. Here are some notes for those who have not yet received a response: 1) If you did not reply with a YES_I_DO to our 'Developer Release' confirmation request, your order will not be processed. 2) We are only processing orders for the first batch of available phones. If you replied with a YES_I_DO and still haven`t heard from us, this means that your order will be shipped from a second batch of phones that will arrive in Fremont, CA, next week. 3) If you ordered an ORANGE phone, this will also be shipped from the second batch of phones arriving next week. No one is being left behind. We have phones for everyone. ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
I had to make a change to my order after the ARE_YOU_SURE emails were sent out so I canceled it and made a new one. At that point the order process had a checkbox saying "I have been warned!" I didn't get an ARE_YOU_SURE email for the new order - I assume the checkbox was in place of this, and orders like mine will still be processed. Could I get some confirmation of this please? Thank you, Justyn. On 24/07/07, William Lai <[EMAIL PROTECTED]> wrote: Dear Community, We`re getting a lot of customer inquiries with regards to order / payment processing. If you already received a 'Your credit card has been charged' notification from RT than I guess this doesn`t concern you, your phones will be shipped promptly. Here are some notes for those who have not yet received a response: 1) If you did not reply with a YES_I_DO to our 'Developer Release' confirmation request, your order will not be processed. 2) We are only processing orders for the first batch of available phones. If you replied with a YES_I_DO and still haven`t heard from us, this means that your order will be shipped from a second batch of phones that will arrive in Fremont, CA, next week. 3) If you ordered an ORANGE phone, this will also be shipped from the second batch of phones arriving next week. No one is being left behind. We have phones for everyone. Hope this helps, OpenMoko Orders Team ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
I hate to sound angry and impatient but what I'd like to know is why you aren't processing orders based on RT numbers. I kind of busted my ass to make sure I had one of the first orders in and I got order number 1843. We are processing orders based on RT numbers. Now, even though it should be first come first serve, I'm being told I need to wait until next week. Again, sorry if I come off as being rude and impatient but it's just the way I see it. No need to apologize, it makes perfect sense. Let me check your ticket and get back to you. -Will On Jul 24, 2007, at 4:23 PM, Richard Reichenbacher wrote: I hate to sound angry and impatient but what I'd like to know is why you aren't processing orders based on RT numbers. I kind of busted my ass to make sure I had one of the first orders in and I got order number 1843. Now, even though it should be first come first serve, I'm being told I need to wait until next week. Again, sorry if I come off as being rude and impatient but it's just the way I see it. Richard Reichenbacher -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of William Lai Sent: Tuesday, July 24, 2007 1:10 AM To: community@lists.openmoko.org Subject: Order related inquiries Dear Community, We`re getting a lot of customer inquiries with regards to order / payment processing. If you already received a 'Your credit card has been charged' notification from RT than I guess this doesn`t concern you, your phones will be shipped promptly. Here are some notes for those who have not yet received a response: 1) If you did not reply with a YES_I_DO to our 'Developer Release' confirmation request, your order will not be processed. 2) We are only processing orders for the first batch of available phones. If you replied with a YES_I_DO and still haven`t heard from us, this means that your order will be shipped from a second batch of phones that will arrive in Fremont, CA, next week. 3) If you ordered an ORANGE phone, this will also be shipped from the second batch of phones arriving next week. No one is being left behind. We have phones for everyone. Hope this helps, OpenMoko Orders Team ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
On Tuesday 24 July 2007 09:10, William Lai wrote: > Dear Community, > > We`re getting a lot of customer inquiries with regards to order / > payment processing. If you already received a 'Your credit card has > been charged' notification from RT than I guess this doesn`t concern > you, your phones will be shipped promptly. > When you say 'promptly' what do you mean? Can you give us a timescale or the actual shipping? Thanks for keeping us updated. Andy ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Order related inquiries
Thanks for the update. I'll keep playing in software for a little while longer ;) -Pete p.s. sorry about pm. brain not working... On 24/07/07, William Lai <[EMAIL PROTECTED]> wrote: Dear Community, We`re getting a lot of customer inquiries with regards to order / payment processing. If you already received a 'Your credit card has been charged' notification from RT than I guess this doesn`t concern you, your phones will be shipped promptly. Here are some notes for those who have not yet received a response: 1) If you did not reply with a YES_I_DO to our 'Developer Release' confirmation request, your order will not be processed. 2) We are only processing orders for the first batch of available phones. If you replied with a YES_I_DO and still haven`t heard from us, this means that your order will be shipped from a second batch of phones that will arrive in Fremont, CA, next week. 3) If you ordered an ORANGE phone, this will also be shipped from the second batch of phones arriving next week. No one is being left behind. We have phones for everyone. Hope this helps, OpenMoko Orders Team ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community ___ OpenMoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
