Why are these lists suddenly getting a lot of crap mail?
just curious...
On Sun, Jul 16, 2000 at 07:33:40PM +0800, [EMAIL PROTECTED] wrote:
Please forward this e-mail to the person responsible for overseeing
customer service, technical support or your call center. Please
consider FirstRing, Inc. as you explore ways to maintain your high
standards of customer service in the face of rapidly increasing
growth.
FirstRing has established a call center in India to provide general
customer care and technical Help Desk solutions for companies in North
America. FirstRing's India call center agents have the capacity to
handle voice communication to and from North America, process e-mails,
engage in interactive chat, process faxes and mail, and provide data
entry services. Because of the large pool of technical talent
available in India, we can deliver very high quality technical support
as well. In fact, our Vice President for Call Center Operations in
India managed a 500 person technical support center for Dell Computer
Corporation before relocating to India to head our operations there.
By using state of the art technology and access to a highly educated
English speaking work force in Bangalore, India, FirstRing is able to
deliver higher quality service at SIGNIFICANTLY lower costs. Savings
of up to 40-50% over internal call centers or major domestic
outsourcers can be achieved. Moreover,employee turnover rates are a
fraction of what call centers in the U.S. experience, leading to
better retention and consequently, enhanced service quality levels.
Here is a recent article from Voice and Data Communications Magazine
which discusses the growing use of Indian work force to service North
America.It mentions HealthScribe, the medical transcription company we
started prior to establishing FirstRing, and discusses the expected
growth of call centers in India.
Sincerely,
Sat Want S. Khalsa
Vice President
FirstRing, Inc.
Suite 200
22570 Markey Court
Sterling, VA 20166
703-480-8000 main
703-480-8013 direct
703-480-8113 fax
[1]www.firstring.com
+
REMOTE PROCESSING: Enter India
A host of new business and employment opportunities await as India
becomes the hotbed for offshore remote processing.With distance being
almost dead and geography all set to become a history, India is poised
to develop into the largest offshore remote processing centre in the
world. The global trend among companies is towards outsourcing
non-core areas.This has spawned a whole range of outsourcing of remote
processing services to India. Services include medical and legal
transcription, data processing, HR, remote customer interaction (call
centre), data digitization and GIS, back-office operation, revenue
accounting, insurance processing, and animation. This has opened a
huge employment opportunity in India besides the valuable foreign
exchange that will accrue to the national exchequer.
Why India?
The unbundling of the largely labour-intensive activities is driven by
cost advantages, making India the hottest outsourcing destination
world-wide. Setting an offshore remote processing centre in India and
executing the project involve a cost savings of about 40 percent.
India has the additional advantage of being the second largest
English-speaking IT manpower in the world.The improved satellite-based
telecommunication network, which has enabled almost instantaneous
high-speed transfer of voice and data, has been one of the
contributory factors. In most of the centres, the operations are being
run on a round-the-clock basis. The time zone difference is also in
India's favour. Above all, the removal of trade barriers has added the
needed impetus to the offshore outsourcing services.
What Future Holds for India?
According to a recent Nasscom-McKinsey report, over the next eight
years, India could corner about 12 percent of the projected $142
billion global market for IT-enabled services. The study projects that
India could be making as much as $9 billion from these services by
2004 and by 2008, it could be earning $17 billion a year. Addressing
the recently concluded IT Asia conference in Delhi, Prof. Dertouzos of
Massachusetts Institute of Technology said that the total manpower
that can deliver quality back-office work or information services in
India is around 50 million. He has taken into consideration the
emerging new services in the field of education, native medicine, and
counseling.
The Players
