RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
LOL! I certainly do. Those were definitely the good old days. We were all working toward a common goal and no one thought that their product was so awesome that you had to own a diamond mine to pay for it. What is so ironic is that my first copy of Declude was given to me by Scott in exchange for some advertising on my website and because I thought both he and his product rocked and sang his praises every chance I got. I was never really shot in the butt with IMail but it was light years ahead of the other Windows based products when we first went out looking for a mail server. Back then I was an IPSwitch “WebVar” and bought every piece of software they made for $495 dollars. I thought that it was a very good deal and set about to support them in every way I could … even going so far as to write IPlus Info Browser and give it away until someone told me I was an idiot for giving it away and really should start charging for it. I hate that Craig has had such a bad day that he needs to vent on me and perhaps he is right to some degree. I really should just give up on Declude and leave this list. The only reason I’m still on the lists is because I hang on to the slim hope that someone will catch on and take Declude back in the direction that it came from. I would support it if I thought it was a good product for a fair price but I feel that it has deviated from that path and just wanted to express my opinion and offer ASSP as an alternative that works well for me. I used to be very active in both IMail and Declude forums and would never have considered switching to ASSP had I not felt used by both companies. When a product price triples in a year and the bugs are still not getting fixed and they’re adding content that feels like they’re running off down a dead end path, it’s hard to stay positive. I won’t post anymore negative comments on this list but I may lurk around in hopes of a quantum shift in corporate policy. As for Craig, I hope he gets some good rest this weekend, gets some special attention from his special person, drinks a beer or two and comes to understand that what people post on an email list shouldn’t raise his blood pressure. He’ll live a longer, happier life if he can get that temper under control and quit popping off for nothing. Thanks for all the years of fun guys. Evans Martin From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T (Lists) Sent: Saturday, September 09, 2006 5:32 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Gee, I guess people miss the good ole days of shall we say heated discussions on the Imail list between Len and Scott or Len and Sandy that it needs to be revived here! John T eServices For You "Seek, and ye shall find!" -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe Raykiewicz Sent: Saturday, September 09, 2006 2:33 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Well craig, it seems you missed the point. I was simply trying to show you how silly you look for requesting someone to be removed from the list. It has been my exprience that this list works well because you have people that point out both the negative and the positive. If I follow your logic you seem to think that if I don't know there is a problem then there is no problem. That doesn't work in my world. I want to know the good the bad and the ugly. People always have differing opinions of everything. Without that we have hitler's dream world. Without that we only have 1/4th of the knowledge that we need to make sound decisions. Let Evans say what he wants. I find it informative. What makes me anymore right than you or vice versa? Joe From: "Craig Edmonds" <[EMAIL PROTECTED]> Sent: Saturday, September 09, 2006 8:04 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Yeah right, Joseph. Unlike Evans, I pay declude several thousand dollars a year for my declude licenses, and am absolutely thrilled with the declude product, no complaints here, it works great, its cut out nearly all the spam my 5,000 + email users used to get before. In addition, the declude customer support has been first class and I have been treated like a king by the new management team, probably because respect works both ways. There are a few people out there though who were unhappy with Barry's "departure" because it affected their pricing and continue to moan and complain and find things wrong with the product. I would say, based on Evans postings that he is certainly one of them and because he cant get his way, is just finding things to pick on. Evans actually admits that he is not a declude clie
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Gee, I guess people miss the good ole days of shall we say heated discussions on the Imail list between Len and Scott or Len and Sandy that it needs to be revived here! John T eServices For You "Seek, and ye shall find!" -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe Raykiewicz Sent: Saturday, September 09, 2006 2:33 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Well craig, it seems you missed the point. I was simply trying to show you how silly you look for requesting someone to be removed from the list. It has been my exprience that this list works well because you have people that point out both the negative and the positive. If I follow your logic you seem to think that if I don't know there is a problem then there is no problem. That doesn't work in my world. I want to know the good the bad and the ugly. People always have differing opinions of everything. Without that we have hitler's dream world. Without that we only have 1/4th of the knowledge that we need to make sound decisions. Let Evans say what he wants. I find it informative. What makes me anymore right than you or vice versa? Joe From: "Craig Edmonds" <[EMAIL PROTECTED]> Sent: Saturday, September 09, 2006 8:04 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Yeah right, Joseph. Unlike Evans, I pay declude several thousand dollars a year for my declude licenses, and am absolutely thrilled with the declude product, no complaints here, it works great, its cut out nearly all the spam my 5,000 + email users used to get before. In addition, the declude customer support has been first class and I have been treated like a king by the new management team, probably because respect works both ways. There are a few people out there though who were unhappy with Barry's "departure" because it affected their pricing and continue to moan and complain and find things wrong with the product. I would say, based on Evans postings that he is certainly one of them and because he cant get his way, is just finding things to pick on. Evans actually admits that he is not a declude client anymore but continues to post anti declude propoganda on this forum which I think every paying declude client will agree is completely unneccessary and uncalled for. Sure, I could just ignore his rantings and moaning but its not fair to all paying declude customers which includes myself. So, ummm, my contribution to paying customers in this forum, is that I am one. As for being argumentative, then abso-f*cking-lutely mate. You are spot on there. I will argue and debate until the cows come home on a hot topic such as this. This forum is not for slagging declude off which is what Evans is doing, its for discussing and arguing the finer points of the product in order to help declude themselves make it a better product. Kindest Regards Craig Edmonds 123 Marbella Internet W: www.123marbella.com E : [EMAIL PROTECTED] -Original Message- From: Joseph Raykiewicz [mailto:[EMAIL PROTECTED] Sent: Saturday, September 09, 2006 2:00 PM To: Craig Edmonds Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module can someone remove craig from this list? his posts are purely argumentative and offer nothing useful to help out a declude customer. thanks -- From:"Craig Edmonds" <[EMAIL PROTECTED]>Date:9/9/2006 04:12 AM Nice reply. You just made yourself look like a complete and utter muppet. Yes, I "was" a customer. I rest my case. hahahaha. Kindest Regards Craig Edmonds 123 Marbella Internet W: www.123marbella.com E : [EMAIL PROTECTED] _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evans Martin Sent: Saturday, September 09, 2006 10:34 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module You know, Craig, you were a customer of mine as recently as February when you ordered IPlus Info Browser from my website. You would think that a person who used to write software in support of this bunch of clowns MIGHT just have some insight into the direction that these companies are taking. I HAVE talked to MOST of the leaders of both Declude & IPSwitch and expressed my concern with their direction and have been told that it is in the best interest of the company to do that which I perceived as screwing their existing customer base. They made a choice. They're soaking you! They're bleeding you for ever penny and offering up software that just doesn't do the job as well as it used to because they are more concerned about the bottom line than they are about writing quality software anymore. When th
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Jo, I am nearing the end of a 20 hour day and dont have much left in me right now. I have nothing against you and I will forgive your attempt to make me look silly by calling me argumentative and nothing to offer paying declude customers as well as saying I am thick by assuming I "missed the point" and accusing me of not having a clue in the world. No harm done mate. For your info, I have managed to make myself look silly on many occasions on this forum with the daft Imail/declude questions, so I am in need of no assistance in that area, but thanks anyway. Something I will not do is feel sorry for myself and tell everyone about it and by painting good people's names in black, like Evans has done this week to Declude. If he has got a gripe and wants revenge, he should create his own forum/blog and talk about it there, not on this forum where PAYING CUSTOMERS ARE. If he wants to be proactive and contribute to the forum in a postive way, then by all means but if he is going to bring a postive slant to the whole thing, then he should just piss right off and leave us all alone to concentrate on running our successful businesses. I am allowed to say that right? The piss off bit I mean. At the end of the day its my opinon right? Craig Edmonds123 Marbella InternetW: www.123marbella.comE : [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe RaykiewiczSent: Saturday, September 09, 2006 11:33 PMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Well craig, it seems you missed the point. I was simply trying to show you how silly you look for requesting someone to be removed from the list.It has been my exprience that this list works well because you have people that point out both the negative and the positive. If I follow your logic you seem to think that if I don't know there is a problem then there is no problem. That doesn't work in my world. I want to know the good the bad and the ugly.People always have differing opinions of everything. Without that we have hitler's dream world. Without that we only have 1/4th of the knowledge that we need to make sound decisions.Let Evans say what he wants. I find it informative. What makes me anymore right than you or vice versa?Joe From: "Craig Edmonds" <[EMAIL PROTECTED]>Sent: Saturday, September 09, 2006 8:04 AMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Yeah right, Joseph.Unlike Evans, I pay declude several thousand dollars a year for my decludelicenses, and am absolutely thrilled with the declude product, no complaintshere, it works great, its cut out nearly all the spam my 5,000 + email usersused to get before. In addition, the declude customer support has been first class and I havebeen treated like a king by the new management team, probably becauserespect works both ways.There are a few people out there though who were unhappy with Barry's"departure" because it affected their pricing and continue to moan andcomplain and find things wrong with the product. I would say, based on Evanspostings that he is certainly one of them and because he cant get his way,is just finding things to pick on.Evans actually admits that he is not a declude client anymore but continuesto post anti declude propoganda on this forum which I think every payingdeclude client will agree is completely unneccessary and uncalled for.Sure, I could just ignore his rantings and moaning but its not fair to allpaying declude customers which includes myself. So, ummm, my contribution to paying customers in this forum, is that I amone. As for being argumentative, then abso-f*cking-lutely mate. You are spot onthere. I will argue and debate until the cows come home on a hot topic suchas this.This forum is not for slagging declude off which is what Evans is doing, itsfor discussing and arguing the finer points of the product in order to helpdeclude themselves make it a better product.Kindest RegardsCraig Edmonds123 Marbella InternetW: www.123marbella.comE : [EMAIL PROTECTED]-Original Message-From: Joseph Raykiewicz [mailto:[EMAIL PROTECTED] Sent: Saturday, September 09, 2006 2:00 PMTo: Craig EdmondsSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new casemanagement modulecan someone remove craig from this list?his posts are purely argumentative and offer nothing useful to help out adeclude customer.thanks--From:"Craig Edmonds" <[EMAIL PROTECTED]>Date:9/9/2006 04:12 AM Nice reply.You just made yourself look like a complete and utter muppet.Yes, I "was" a customer.I rest my case.hahahaha.Kindest RegardsCraig Edmonds123 Marbella InternetW: www.123marbella.com E :[EMAIL PROTECTED]_ From: [EMAIL PROTECTED] [mailto:[
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Well craig, it seems you missed the point. I was simply trying to show you how silly you look for requesting someone to be removed from the list.It has been my exprience that this list works well because you have people that point out both the negative and the positive. If I follow your logic you seem to think that if I don't know there is a problem then there is no problem. That doesn't work in my world. I want to know the good the bad and the ugly.People always have differing opinions of everything. Without that we have hitler's dream world. Without that we only have 1/4th of the knowledge that we need to make sound decisions.Let Evans say what he wants. I find it informative. What makes me anymore right than you or vice versa?Joe From: "Craig Edmonds" <[EMAIL PROTECTED]>Sent: Saturday, September 09, 2006 8:04 AMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Yeah right, Joseph.Unlike Evans, I pay declude several thousand dollars a year for my decludelicenses, and am absolutely thrilled with the declude product, no complaintshere, it works great, its cut out nearly all the spam my 5,000 + email usersused to get before. In addition, the declude customer support has been first class and I havebeen treated like a king by the new management team, probably becauserespect works both ways.There are a few people out there though who were unhappy with Barry's"departure" because it affected their pricing and continue to moan andcomplain and find things wrong with the product. I would say, based on Evanspostings that he is certainly one of them and because he cant get his way,is just finding things to pick on.Evans actually admits that he is not a declude client anymore but continuesto post anti declude propoganda on this forum which I think every payingdeclude client will agree is completely unneccessary and uncalled for.Sure, I could just ignore his rantings and moaning but its not fair to allpaying declude customers which includes myself. So, ummm, my contribution to paying customers in this forum, is that I amone. As for being argumentative, then abso-f*cking-lutely mate. You are spot onthere. I will argue and debate until the cows come home on a hot topic suchas this.This forum is not for slagging declude off which is what Evans is doing, itsfor discussing and arguing the finer points of the product in order to helpdeclude themselves make it a better product.Kindest RegardsCraig Edmonds123 Marbella InternetW: www.123marbella.comE : [EMAIL PROTECTED]-Original Message-From: Joseph Raykiewicz [mailto:[EMAIL PROTECTED] Sent: Saturday, September 09, 2006 2:00 PMTo: Craig EdmondsSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new casemanagement modulecan someone remove craig from this list?his posts are purely argumentative and offer nothing useful to help out adeclude customer.thanks--From:"Craig Edmonds" <[EMAIL PROTECTED]>Date:9/9/2006 04:12 AM Nice reply.You just made yourself look like a complete and utter muppet.Yes, I "was" a customer.I rest my case.hahahaha.Kindest RegardsCraig Edmonds123 Marbella InternetW: www.123marbella.com E :[EMAIL PROTECTED]_ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of EvansMartinSent: Saturday, September 09, 2006 10:34 AMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new casemanagement moduleYou know, Craig, you were a customer of mine as recently as February whenyou ordered IPlus Info Browser from my website. You would think that aperson who used to write software in support of this bunch of clowns MIGHTjust have some insight into the direction that these companies are taking.I HAVE talked to MOST of the leaders of both Declude & IPSwitch andexpressed my concern with their direction and have been told that it is inthe best interest of the company to do that which I perceived as screwingtheir existing customer base. They made a choice.They're soaking you! They're bleeding you for ever penny and offering upsoftware that just doesn't do the job as well as it used to because they aremore concerned about the bottom line than they are about writing qualitysoftware anymore. When the user community is crying out for one feature andthey deliver something completely different, it is obvious that they justdon't care about my business or yours anymore. When the same bug hangsaround for two years and doesn't get fixed that bugs me. When they jack theprice up so high that it runs the little guy right out of business, itconcerns me. Doesn't that offend you in the least little bit?If you want to call me a muppet and demand that I be removed from this listfor that reason than so be it but I think you're the one being the muppet.Why don't you lighten up and allow others to express their opinions withou
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Yeah right, Joseph. Unlike Evans, I pay declude several thousand dollars a year for my declude licenses, and am absolutely thrilled with the declude product, no complaints here, it works great, its cut out nearly all the spam my 5,000 + email users used to get before. In addition, the declude customer support has been first class and I have been treated like a king by the new management team, probably because respect works both ways. There are a few people out there though who were unhappy with Barry's "departure" because it affected their pricing and continue to moan and complain and find things wrong with the product. I would say, based on Evans postings that he is certainly one of them and because he cant get his way, is just finding things to pick on. Evans actually admits that he is not a declude client anymore but continues to post anti declude propoganda on this forum which I think every paying declude client will agree is completely unneccessary and uncalled for. Sure, I could just ignore his rantings and moaning but its not fair to all paying declude customers which includes myself. So, ummm, my contribution to paying customers in this forum, is that I am one. As for being argumentative, then abso-f*cking-lutely mate. You are spot on there. I will argue and debate until the cows come home on a hot topic such as this. This forum is not for slagging declude off which is what Evans is doing, its for discussing and arguing the finer points of the product in order to help declude themselves make it a better product. Kindest Regards Craig Edmonds 123 Marbella Internet W: www.123marbella.com E : [EMAIL PROTECTED] -Original Message- From: Joseph Raykiewicz [mailto:[EMAIL PROTECTED] Sent: Saturday, September 09, 2006 2:00 PM To: Craig Edmonds Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module can someone remove craig from this list? his posts are purely argumentative and offer nothing useful to help out a declude customer. thanks -- From:"Craig Edmonds" <[EMAIL PROTECTED]> Date:9/9/2006 04:12 AM Nice reply. You just made yourself look like a complete and utter muppet. Yes, I "was" a customer. I rest my case. hahahaha. Kindest Regards Craig Edmonds 123 Marbella Internet W: www.123marbella.com <http://www.123marbella.com/> E : [EMAIL PROTECTED] _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evans Martin Sent: Saturday, September 09, 2006 10:34 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module You know, Craig, you were a customer of mine as recently as February when you ordered IPlus Info Browser from my website. You would think that a person who used to write software in support of this bunch of clowns MIGHT just have some insight into the direction that these companies are taking. I HAVE talked to MOST of the leaders of both Declude & IPSwitch and expressed my concern with their direction and have been told that it is in the best interest of the company to do that which I perceived as screwing their existing customer base. They made a choice. They're soaking you! They're bleeding you for ever penny and offering up software that just doesn't do the job as well as it used to because they are more concerned about the bottom line than they are about writing quality software anymore. When the user community is crying out for one feature and they deliver something completely different, it is obvious that they just don't care about my business or yours anymore. When the same bug hangs around for two years and doesn't get fixed that bugs me. When they jack the price up so high that it runs the little guy right out of business, it concerns me. Doesn't that offend you in the least little bit? If you want to call me a muppet and demand that I be removed from this list for that reason than so be it but I think you're the one being the muppet. Why don't you lighten up and allow others to express their opinions without your BS threats. After all, that's what a forum is all about. If an announce list is what you want, why don't you be our leader and start by unsubscribing yourself. Evans Martin _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Craig Edmonds Sent: Friday, September 08, 2006 3:36 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Importance: High Can someone please remove this absolute muppet from this newsgroup? Kindest Regards Craig Edmonds 123 Marbella Internet W: www.123marbella.com <http://www.123marbella.com/> E : [EMAIL PROTECTED] _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evans Martin Sent: Friday, September 08, 2006
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Nice reply. You just made yourself look like a complete and utter muppet. Yes, I "was" a customer. I rest my case. hahahaha. Kindest RegardsCraig Edmonds123 Marbella InternetW: www.123marbella.comE : [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evans MartinSent: Saturday, September 09, 2006 10:34 AMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module You know, Craig, you were a customer of mine as recently as February when you ordered IPlus Info Browser from my website. You would think that a person who used to write software in support of this bunch of clowns MIGHT just have some insight into the direction that these companies are taking. I HAVE talked to MOST of the leaders of both Declude & IPSwitch and expressed my concern with their direction and have been told that it is in the best interest of the company to do that which I perceived as screwing their existing customer base. They made a choice. They’re soaking you! They’re bleeding you for ever penny and offering up software that just doesn’t do the job as well as it used to because they are more concerned about the bottom line than they are about writing quality software anymore. When the user community is crying out for one feature and they deliver something completely different, it is obvious that they just don’t care about my business or yours anymore. When the same bug hangs around for two years and doesn’t get fixed that bugs me. When they jack the price up so high that it runs the little guy right out of business, it concerns me. Doesn’t that offend you in the least little bit? If you want to call me a muppet and demand that I be removed from this list for that reason than so be it but I think you’re the one being the muppet. Why don’t you lighten up and allow others to express their opinions without your BS threats. After all, that’s what a forum is all about. If an announce list is what you want, why don’t you be our leader and start by unsubscribing yourself. Evans Martin From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Craig EdmondsSent: Friday, September 08, 2006 3:36 PMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management moduleImportance: High Can someone please remove this absolute muppet from this newsgroup? Kindest RegardsCraig Edmonds123 Marbella InternetW: www.123marbella.comE : [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evans MartinSent: Friday, September 08, 2006 7:40 PMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Wow! Yet another company goes the way of IPSwitch. I'm so glad that I found ASSP. I just wish I hadn't wasted all that money and time on Declude.Does anyone want to buy my company and run off all of my customers? I'm beginning to feel like I need to go back to business school. Maybe I have missed the bus somewhere since it seems to be the way of thing among mid-sized technology based companies. Help!Evans Martin From: "Gerry Comeau" <[EMAIL PROTECTED]>Sent: Friday, September 08, 2006 8:16 AMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Valued customers,I made the decision to suspend the acceptance of cases via email([EMAIL PROTECTED]). The email function will continue to be availableuntil we're ready to "flip the switch". The reply you receive after yousend an email to the support address was modified in an attempt to educateyou that change was in the air. The date of August 28th was published andit's obviously wrong. That was the planned date. You will have adequatewarning before we make the change. Additionally, you'll continue to receiveemail notices from case submissions via the web.I'd like to say, in closing, that one of the goals of this change is toensure we're supporting our paying customers. Let's say you're a payingcustomer and you're unable to get our attention and unbeknown to you we'reworking with customers that have expired agreements or general salesquestions, I don't think you'd like that, I wouldn't. Another goal is totrack the number of cases, the time it takes to solve and case patterns.This data will be used for staffing purposes as well as informing ProductMarketing of what we see as new feature/functionality items. Naturally,bugs will be expedited to Engineering, another benefit of using the CRMsystem as they will be using the same case management tool. Lastly we willbe implementing a severity and priority process to ensure the inbound webcases are treated on a FIFO and severity/priority basis. If you have
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
You know, Craig, you were a customer of mine as recently as February when you ordered IPlus Info Browser from my website. You would think that a person who used to write software in support of this bunch of clowns MIGHT just have some insight into the direction that these companies are taking. I HAVE talked to MOST of the leaders of both Declude & IPSwitch and expressed my concern with their direction and have been told that it is in the best interest of the company to do that which I perceived as screwing their existing customer base. They made a choice. They’re soaking you! They’re bleeding you for ever penny and offering up software that just doesn’t do the job as well as it used to because they are more concerned about the bottom line than they are about writing quality software anymore. When the user community is crying out for one feature and they deliver something completely different, it is obvious that they just don’t care about my business or yours anymore. When the same bug hangs around for two years and doesn’t get fixed that bugs me. When they jack the price up so high that it runs the little guy right out of business, it concerns me. Doesn’t that offend you in the least little bit? If you want to call me a muppet and demand that I be removed from this list for that reason than so be it but I think you’re the one being the muppet. Why don’t you lighten up and allow others to express their opinions without your BS threats. After all, that’s what a forum is all about. If an announce list is what you want, why don’t you be our leader and start by unsubscribing yourself. Evans Martin From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Craig Edmonds Sent: Friday, September 08, 2006 3:36 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Importance: High Can someone please remove this absolute muppet from this newsgroup? Kindest Regards Craig Edmonds 123 Marbella Internet W: www.123marbella.com E : [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evans Martin Sent: Friday, September 08, 2006 7:40 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Wow! Yet another company goes the way of IPSwitch. I'm so glad that I found ASSP. I just wish I hadn't wasted all that money and time on Declude. Does anyone want to buy my company and run off all of my customers? I'm beginning to feel like I need to go back to business school. Maybe I have missed the bus somewhere since it seems to be the way of thing among mid-sized technology based companies. Help! Evans Martin From: "Gerry Comeau" <[EMAIL PROTECTED]> Sent: Friday, September 08, 2006 8:16 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Valued customers, I made the decision to suspend the acceptance of cases via email ([EMAIL PROTECTED]). The email function will continue to be available until we're ready to "flip the switch". The reply you receive after you send an email to the support address was modified in an attempt to educate you that change was in the air. The date of August 28th was published and it's obviously wrong. That was the planned date. You will have adequate warning before we make the change. Additionally, you'll continue to receive email notices from case submissions via the web. I'd like to say, in closing, that one of the goals of this change is to ensure we're supporting our paying customers. Let's say you're a paying customer and you're unable to get our attention and unbeknown to you we're working with customers that have expired agreements or general sales questions, I don't think you'd like that, I wouldn't. Another goal is to track the number of cases, the time it takes to solve and case patterns. This data will be used for staffing purposes as well as informing Product Marketing of what we see as new feature/functionality items. Naturally, bugs will be expedited to Engineering, another benefit of using the CRM system as they will be using the same case management tool. Lastly we will be implementing a severity and priority process to ensure the inbound web cases are treated on a FIFO and severity/priority basis. If you have a situation that can't wait, please use the phone. My apologies for the length of this message, however I do think you're entitled to why we're making the change as well as components of the near to long term support plan. Regards, Gerry Comeau From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Friday, September 08, 2006 12:12 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED]
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Can someone please remove this absolute muppet from this newsgroup? Kindest RegardsCraig Edmonds123 Marbella InternetW: www.123marbella.comE : [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Evans MartinSent: Friday, September 08, 2006 7:40 PMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Wow! Yet another company goes the way of IPSwitch. I'm so glad that I found ASSP. I just wish I hadn't wasted all that money and time on Declude.Does anyone want to buy my company and run off all of my customers? I'm beginning to feel like I need to go back to business school. Maybe I have missed the bus somewhere since it seems to be the way of thing among mid-sized technology based companies. Help!Evans Martin From: "Gerry Comeau" <[EMAIL PROTECTED]>Sent: Friday, September 08, 2006 8:16 AMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Valued customers,I made the decision to suspend the acceptance of cases via email([EMAIL PROTECTED]). The email function will continue to be availableuntil we're ready to "flip the switch". The reply you receive after yousend an email to the support address was modified in an attempt to educateyou that change was in the air. The date of August 28th was published andit's obviously wrong. That was the planned date. You will have adequatewarning before we make the change. Additionally, you'll continue to receiveemail notices from case submissions via the web.I'd like to say, in closing, that one of the goals of this change is toensure we're supporting our paying customers. Let's say you're a payingcustomer and you're unable to get our attention and unbeknown to you we'reworking with customers that have expired agreements or general salesquestions, I don't think you'd like that, I wouldn't. Another goal is totrack the number of cases, the time it takes to solve and case patterns.This data will be used for staffing purposes as well as informing ProductMarketing of what we see as new feature/functionality items. Naturally,bugs will be expedited to Engineering, another benefit of using the CRMsystem as they will be using the same case management tool. Lastly we willbe implementing a severity and priority process to ensure the inbound webcases are treated on a FIFO and severity/priority basis. If you have asituation that can't wait, please use the phone. My apologies for the length of this message, however I do think you'reentitled to why we're making the change as well as components of the near tolong term support plan.Regards,Gerry Comeau From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of GarySteinerSent: Friday, September 08, 2006 12:12 AMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new casemanagement moduleIt's a catch-22. You send a message to [EMAIL PROTECTED] and get a replyback saying that they will no longer pay attention to messages sent to[EMAIL PROTECTED]What does it mean when customers have to try to get in touch with Declude sothat they "flip the switch" so that the customer can get in touch withDeclude? Original Message > From: "Kevin Bilbee" <[EMAIL PROTECTED]>> Sent: Thursday, September 07, 2006 9:32 PM> To: declude.junkmail@declude.com> Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new casemanagement module> > Then I would contact customer service to have them flip the switch so you> can place support tickets.> > > Kevin> > > -Original Message-> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > > Behalf Of Gary Steiner> > Sent: Thursday, September 07, 2006 5:17 PM> > To: declude.junkmail@declude.com> > Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new > > case management module> > > > > > Interesting. If I log in to my account on the Declude web > > site, there is no option listed for the new CRM module. It > > is not that it is grayed out as described below. It just > > isn't there. And I do have a current service agreement.> > > > So, since according to this message we can no longer use > > [EMAIL PROTECTED], and the supposed new CRM module doesn't > > seem to be available, how do we contact Declude support?> > > > By the way, the reason I was trying to contact Declude > > support is that I was investigating the latest all_list.dat > > file, and found that the download link on the Declude web > > site is now no longer valid. (The download link for the > > Declude GUI didn't work either
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Wow! Yet another company goes the way of IPSwitch. I'm so glad that I found ASSP. I just wish I hadn't wasted all that money and time on Declude.Does anyone want to buy my company and run off all of my customers? I'm beginning to feel like I need to go back to business school. Maybe I have missed the bus somewhere since it seems to be the way of thing among mid-sized technology based companies. Help!Evans Martin From: "Gerry Comeau" <[EMAIL PROTECTED]>Sent: Friday, September 08, 2006 8:16 AMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Valued customers,I made the decision to suspend the acceptance of cases via email([EMAIL PROTECTED]). The email function will continue to be availableuntil we're ready to "flip the switch". The reply you receive after yousend an email to the support address was modified in an attempt to educateyou that change was in the air. The date of August 28th was published andit's obviously wrong. That was the planned date. You will have adequatewarning before we make the change. Additionally, you'll continue to receiveemail notices from case submissions via the web.I'd like to say, in closing, that one of the goals of this change is toensure we're supporting our paying customers. Let's say you're a payingcustomer and you're unable to get our attention and unbeknown to you we'reworking with customers that have expired agreements or general salesquestions, I don't think you'd like that, I wouldn't. Another goal is totrack the number of cases, the time it takes to solve and case patterns.This data will be used for staffing purposes as well as informing ProductMarketing of what we see as new feature/functionality items. Naturally,bugs will be expedited to Engineering, another benefit of using the CRMsystem as they will be using the same case management tool. Lastly we willbe implementing a severity and priority process to ensure the inbound webcases are treated on a FIFO and severity/priority basis. If you have asituation that can't wait, please use the phone. My apologies for the length of this message, however I do think you'reentitled to why we're making the change as well as components of the near tolong term support plan.Regards,Gerry Comeau From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of GarySteinerSent: Friday, September 08, 2006 12:12 AMTo: declude.junkmail@declude.comSubject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new casemanagement moduleIt's a catch-22. You send a message to [EMAIL PROTECTED] and get a replyback saying that they will no longer pay attention to messages sent to[EMAIL PROTECTED]What does it mean when customers have to try to get in touch with Declude sothat they "flip the switch" so that the customer can get in touch withDeclude? Original Message > From: "Kevin Bilbee" <[EMAIL PROTECTED]>> Sent: Thursday, September 07, 2006 9:32 PM> To: declude.junkmail@declude.com> Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new casemanagement module> > Then I would contact customer service to have them flip the switch so you> can place support tickets.> > > Kevin> > > -Original Message-> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > > Behalf Of Gary Steiner> > Sent: Thursday, September 07, 2006 5:17 PM> > To: declude.junkmail@declude.com> > Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new > > case management module> > > > > > Interesting. If I log in to my account on the Declude web > > site, there is no option listed for the new CRM module. It > > is not that it is grayed out as described below. It just > > isn't there. And I do have a current service agreement.> > > > So, since according to this message we can no longer use > > [EMAIL PROTECTED], and the supposed new CRM module doesn't > > seem to be available, how do we contact Declude support?> > > > By the way, the reason I was trying to contact Declude > > support is that I was investigating the latest all_list.dat > > file, and found that the download link on the Declude web > > site is now no longer valid. (The download link for the > > Declude GUI didn't work either, as well as the link for the > > demo copy of Sniffer.) Seems that when Declude updated their > > web site they forgot to check the one thing on the web site > > that an existing customer is most likely to use, such as all > > their download links.> > > > And they wonder why we get upset.> > > > > > Original Message > > > From: [EMAIL PROTECTED]> > > Sent: Thursd
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Valued customers, I made the decision to suspend the acceptance of cases via email ([EMAIL PROTECTED]). The email function will continue to be available until we're ready to "flip the switch". The reply you receive after you send an email to the support address was modified in an attempt to educate you that change was in the air. The date of August 28th was published and it's obviously wrong. That was the planned date. You will have adequate warning before we make the change. Additionally, you'll continue to receive email notices from case submissions via the web. I'd like to say, in closing, that one of the goals of this change is to ensure we're supporting our paying customers. Let's say you're a paying customer and you're unable to get our attention and unbeknown to you we're working with customers that have expired agreements or general sales questions, I don't think you'd like that, I wouldn't. Another goal is to track the number of cases, the time it takes to solve and case patterns. This data will be used for staffing purposes as well as informing Product Marketing of what we see as new feature/functionality items. Naturally, bugs will be expedited to Engineering, another benefit of using the CRM system as they will be using the same case management tool. Lastly we will be implementing a severity and priority process to ensure the inbound web cases are treated on a FIFO and severity/priority basis. If you have a situation that can't wait, please use the phone. My apologies for the length of this message, however I do think you're entitled to why we're making the change as well as components of the near to long term support plan. Regards, Gerry Comeau From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Friday, September 08, 2006 12:12 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module It's a catch-22. You send a message to [EMAIL PROTECTED] and get a reply back saying that they will no longer pay attention to messages sent to [EMAIL PROTECTED] What does it mean when customers have to try to get in touch with Declude so that they "flip the switch" so that the customer can get in touch with Declude? Original Message > From: "Kevin Bilbee" <[EMAIL PROTECTED]> > Sent: Thursday, September 07, 2006 9:32 PM > To: declude.junkmail@declude.com > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module > > Then I would contact customer service to have them flip the switch so you > can place support tickets. > > > Kevin > > > -Original Message- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > > Behalf Of Gary Steiner > > Sent: Thursday, September 07, 2006 5:17 PM > > To: declude.junkmail@declude.com > > Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new > > case management module > > > > > > Interesting. If I log in to my account on the Declude web > > site, there is no option listed for the new CRM module. It > > is not that it is grayed out as described below. It just > > isn't there. And I do have a current service agreement. > > > > So, since according to this message we can no longer use > > [EMAIL PROTECTED], and the supposed new CRM module doesn't > > seem to be available, how do we contact Declude support? > > > > By the way, the reason I was trying to contact Declude > > support is that I was investigating the latest all_list.dat > > file, and found that the download link on the Declude web > > site is now no longer valid. (The download link for the > > Declude GUI didn't work either, as well as the link for the > > demo copy of Sniffer.) Seems that when Declude updated their > > web site they forgot to check the one thing on the web site > > that an existing customer is most likely to use, such as all > > their download links. > > > > And they wonder why we get upset. > > > > > > Original Message > > > From: [EMAIL PROTECTED] > > > Sent: Thursday, September 07, 2006 7:44 PM > > > To: [EMAIL PROTECTED] > > > Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat > > > > > > Thank you for submitting a ticket to support. Your ticket number is > > > [17D-0C9324FF-DB7C]. > > > > > > Please keep this ticket number for your records and include > > it in the > > > subject (including brackets) of all future emails regarding this > > > issue. > > > > > > The response time during business hours is
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
I agree. Give the guys a break. At least you can phone them in the meantime. There are many other providers I use and they only offer support by online ticket, no phone, no [EMAIL PROTECTED] Kindest Regards Craig Edmonds 123 Marbella Internet W: www.123marbella.com E : [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Bilbee Sent: Friday, September 08, 2006 9:03 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module Give them a break they, are switching systems and you have found a glitch/bug/annoyance. Pick up the phone and call them. They are good people and will honor your support contract. Kevin Bilbee > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Gary Steiner > Sent: Thursday, September 07, 2006 10:46 PM > To: declude.junkmail@declude.com > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case > management module > > > I saw the phone number in the original message, but that doesn't > change the rest of the message. The point is how can a company whose > business is email and the internet exclude all forms of communication > except for the telephone? And even an automated message from their > [former] support communication method did not come out and say that. > What it says is if you haven't heard from them in 24 hours after you > have tried to contact them via the web or email, then call them. It > doesn't say anything about flipping switches. > > If they wish to limit all customer communication to the telephone, > then why don't they just come out and say "we refuse to talk to any of > our customers unless they call us" ? > It is Declude's fault for encouraging us to use email as the primary > form of communication all this time, and now arbitrarily cutting it > off. > > The real question is when we pay for an annual service contract, > exactly what are we getting? Apparently a lot less than we were > receiving before August 28th. > > > Original Message > > From: "Jay Sudowski - Handy Networks LLC" <[EMAIL PROTECTED]> > > Sent: Friday, September 08, 2006 12:57 AM > > To: declude.junkmail@declude.com > > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case > > management module > > > > I think it means you have to pick up the phone and call them. > > > > > > -Original Message- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > > Gary Steiner > > Sent: Friday, September 08, 2006 12:12 AM > > To: declude.junkmail@declude.com > > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case > > management module > > > > It's a catch-22. You send a message to [EMAIL PROTECTED] > and get a > > reply back saying that they will no longer pay attention to > messages > > sent to [EMAIL PROTECTED] > > > > What does it mean when customers have to try to get in touch with > > Declude so that they "flip the switch" so that the customer > can get in > > touch with Declude? > > > > > > Original Message > > > From: "Kevin Bilbee" <[EMAIL PROTECTED]> > > > Sent: Thursday, September 07, 2006 9:32 PM > > > To: declude.junkmail@declude.com > > > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] > versus new case > > management module > > > > > > Then I would contact customer service to have them flip > the switch > > > so > > you > > > can place support tickets. > > > > > > > > > Kevin > > > > > > > -Original Message- > > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > > > > Of Gary Steiner > > > > Sent: Thursday, September 07, 2006 5:17 PM > > > > To: declude.junkmail@declude.com > > > > Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new case > > > > management module > > > > > > > > > > > > Interesting. If I log in to my account on the Declude web site, > > > > there is no option listed for the new CRM module. It is not > > > > that it is grayed out as described below. It just isn't there. > > > > And I do have a current service agreement. > > > > > > > > So, since according to this message we can no longer use > > > > [EMAIL PROTECTED], and the supposed new CRM module doesn't > > >
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Give them a break they, are switching systems and you have found a glitch/bug/annoyance. Pick up the phone and call them. They are good people and will honor your support contract. Kevin Bilbee > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Gary Steiner > Sent: Thursday, September 07, 2006 10:46 PM > To: declude.junkmail@declude.com > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus > new case management module > > > I saw the phone number in the original message, but that > doesn't change the rest of the message. The point is how can > a company whose business is email and the internet exclude > all forms of communication except for the telephone? And > even an automated message from their [former] support > communication method did not come out and say that. What it > says is if you haven't heard from them in 24 hours after you > have tried to contact them via the web or email, then call > them. It doesn't say anything about flipping switches. > > If they wish to limit all customer communication to the > telephone, then why don't they just come out and say "we > refuse to talk to any of our customers unless they call us" ? > It is Declude's fault for encouraging us to use email as the > primary form of communication all this time, and now > arbitrarily cutting it off. > > The real question is when we pay for an annual service > contract, exactly what are we getting? Apparently a lot less > than we were receiving before August 28th. > > > Original Message > > From: "Jay Sudowski - Handy Networks LLC" <[EMAIL PROTECTED]> > > Sent: Friday, September 08, 2006 12:57 AM > > To: declude.junkmail@declude.com > > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case > > management module > > > > I think it means you have to pick up the phone and call them. > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > > Gary Steiner > > Sent: Friday, September 08, 2006 12:12 AM > > To: declude.junkmail@declude.com > > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case > > management module > > > > It's a catch-22. You send a message to [EMAIL PROTECTED] > and get a > > reply back saying that they will no longer pay attention to > messages > > sent to [EMAIL PROTECTED] > > > > What does it mean when customers have to try to get in touch with > > Declude so that they "flip the switch" so that the customer > can get in > > touch with Declude? > > > > > > Original Message > > > From: "Kevin Bilbee" <[EMAIL PROTECTED]> > > > Sent: Thursday, September 07, 2006 9:32 PM > > > To: declude.junkmail@declude.com > > > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] > versus new case > > management module > > > > > > Then I would contact customer service to have them flip > the switch > > > so > > you > > > can place support tickets. > > > > > > > > > Kevin > > > > > > > -Original Message- > > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > > > > Behalf Of Gary Steiner > > > > Sent: Thursday, September 07, 2006 5:17 PM > > > > To: declude.junkmail@declude.com > > > > Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new > > > > case management module > > > > > > > > > > > > Interesting. If I log in to my account on the Declude web > > > > site, there is no option listed for the new CRM module. It > > > > is not that it is grayed out as described below. It just > > > > isn't there. And I do have a current service agreement. > > > > > > > > So, since according to this message we can no longer use > > > > [EMAIL PROTECTED], and the supposed new CRM module doesn't > > > > seem to be available, how do we contact Declude support? > > > > > > > > By the way, the reason I was trying to contact Declude > > > > support is that I was investigating the latest all_list.dat > > > > file, and found that the download link on the Declude web > > > > site is now no longer valid. (The download link for the > > > > Declude GUI didn't work either, as well as the link for the > > > > demo copy of Sniffer.) Seems tha
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
I saw the phone number in the original message, but that doesn't change the rest of the message. The point is how can a company whose business is email and the internet exclude all forms of communication except for the telephone? And even an automated message from their [former] support communication method did not come out and say that. What it says is if you haven't heard from them in 24 hours after you have tried to contact them via the web or email, then call them. It doesn't say anything about flipping switches. If they wish to limit all customer communication to the telephone, then why don't they just come out and say "we refuse to talk to any of our customers unless they call us" ? It is Declude's fault for encouraging us to use email as the primary form of communication all this time, and now arbitrarily cutting it off. The real question is when we pay for an annual service contract, exactly what are we getting? Apparently a lot less than we were receiving before August 28th. Original Message > From: "Jay Sudowski - Handy Networks LLC" <[EMAIL PROTECTED]> > Sent: Friday, September 08, 2006 12:57 AM > To: declude.junkmail@declude.com > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management > module > > I think it means you have to pick up the phone and call them. > > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary > Steiner > Sent: Friday, September 08, 2006 12:12 AM > To: declude.junkmail@declude.com > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case > management module > > It's a catch-22. You send a message to [EMAIL PROTECTED] and get a > reply back saying that they will no longer pay attention to messages > sent to [EMAIL PROTECTED] > > What does it mean when customers have to try to get in touch with > Declude so that they "flip the switch" so that the customer can get in > touch with Declude? > > > Original Message ---- > > From: "Kevin Bilbee" <[EMAIL PROTECTED]> > > Sent: Thursday, September 07, 2006 9:32 PM > > To: declude.junkmail@declude.com > > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case > management module > > > > Then I would contact customer service to have them flip the switch so > you > > can place support tickets. > > > > > > Kevin > > > > > -Original Message- > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > > > Behalf Of Gary Steiner > > > Sent: Thursday, September 07, 2006 5:17 PM > > > To: declude.junkmail@declude.com > > > Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new > > > case management module > > > > > > > > > Interesting. If I log in to my account on the Declude web > > > site, there is no option listed for the new CRM module. It > > > is not that it is grayed out as described below. It just > > > isn't there. And I do have a current service agreement. > > > > > > So, since according to this message we can no longer use > > > [EMAIL PROTECTED], and the supposed new CRM module doesn't > > > seem to be available, how do we contact Declude support? > > > > > > By the way, the reason I was trying to contact Declude > > > support is that I was investigating the latest all_list.dat > > > file, and found that the download link on the Declude web > > > site is now no longer valid. (The download link for the > > > Declude GUI didn't work either, as well as the link for the > > > demo copy of Sniffer.) Seems that when Declude updated their > > > web site they forgot to check the one thing on the web site > > > that an existing customer is most likely to use, such as all > > > their download links. > > > > > > And they wonder why we get upset. > > > > > > > > > Original Message > > > > From: [EMAIL PROTECTED] > > > > Sent: Thursday, September 07, 2006 7:44 PM > > > > To: [EMAIL PROTECTED] > > > > Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat > > > > > > > > Thank you for submitting a ticket to support. Your ticket number > is > > > > [17D-0C9324FF-DB7C]. > > > > > > > > Please keep this ticket number for your records and include > > > it in the > > > > subject (including brackets) of all future emails regarding this > > > > issue. > > >
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
I think it means you have to pick up the phone and call them. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Steiner Sent: Friday, September 08, 2006 12:12 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module It's a catch-22. You send a message to [EMAIL PROTECTED] and get a reply back saying that they will no longer pay attention to messages sent to [EMAIL PROTECTED] What does it mean when customers have to try to get in touch with Declude so that they "flip the switch" so that the customer can get in touch with Declude? Original Message > From: "Kevin Bilbee" <[EMAIL PROTECTED]> > Sent: Thursday, September 07, 2006 9:32 PM > To: declude.junkmail@declude.com > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module > > Then I would contact customer service to have them flip the switch so you > can place support tickets. > > > Kevin > > > -Original Message- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > > Behalf Of Gary Steiner > > Sent: Thursday, September 07, 2006 5:17 PM > > To: declude.junkmail@declude.com > > Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new > > case management module > > > > > > Interesting. If I log in to my account on the Declude web > > site, there is no option listed for the new CRM module. It > > is not that it is grayed out as described below. It just > > isn't there. And I do have a current service agreement. > > > > So, since according to this message we can no longer use > > [EMAIL PROTECTED], and the supposed new CRM module doesn't > > seem to be available, how do we contact Declude support? > > > > By the way, the reason I was trying to contact Declude > > support is that I was investigating the latest all_list.dat > > file, and found that the download link on the Declude web > > site is now no longer valid. (The download link for the > > Declude GUI didn't work either, as well as the link for the > > demo copy of Sniffer.) Seems that when Declude updated their > > web site they forgot to check the one thing on the web site > > that an existing customer is most likely to use, such as all > > their download links. > > > > And they wonder why we get upset. > > > > > > Original Message > > > From: [EMAIL PROTECTED] > > > Sent: Thursday, September 07, 2006 7:44 PM > > > To: [EMAIL PROTECTED] > > > Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat > > > > > > Thank you for submitting a ticket to support. Your ticket number is > > > [17D-0C9324FF-DB7C]. > > > > > > Please keep this ticket number for your records and include > > it in the > > > subject (including brackets) of all future emails regarding this > > > issue. > > > > > > The response time during business hours is usually within > > 24 hours, if > > > you have had no response in this time please do not > > hesitate to call > > > our support number 1-866-332-5833 > > > > > > IMPORTANT NOTICE > > > > > > Declude is migrating to a new CRM business solution which > > includes a > > > new case management module. We will begin using this feature > > > beginning the week of 28 August, the result of this action > > means that > > > Declude will no longer accept and create support cases > > using the email > > > address [EMAIL PROTECTED] > > > > > > You will need to login into your Declude account to submit > > a case. If > > > you can not submit a case due to the option being "grayed out" this > > > means that you do not have an active service agreement. > > Call customer > > > care 866-332-5822 #3 to purchase or renew a service agreement. > > > > > > > > > We understand that this will be awkward and/or unwanted, > > however our > > > goal is to continue servicing our paying customers. > > > > > > Thank You. > > > Declude Technical Support > > > > > > > > > > > > --- > > This E-mail came from the Declude.JunkMail mailing list. To > > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > > type "unsubscribe Declude.JunkMail". The archives can be found > > at http://www.mail-archive.com. > > > > > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
It's a catch-22. You send a message to [EMAIL PROTECTED] and get a reply back saying that they will no longer pay attention to messages sent to [EMAIL PROTECTED] What does it mean when customers have to try to get in touch with Declude so that they "flip the switch" so that the customer can get in touch with Declude? Original Message > From: "Kevin Bilbee" <[EMAIL PROTECTED]> > Sent: Thursday, September 07, 2006 9:32 PM > To: declude.junkmail@declude.com > Subject: RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management > module > > Then I would contact customer service to have them flip the switch so you > can place support tickets. > > > Kevin > > > -Original Message- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > > Behalf Of Gary Steiner > > Sent: Thursday, September 07, 2006 5:17 PM > > To: declude.junkmail@declude.com > > Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new > > case management module > > > > > > Interesting. If I log in to my account on the Declude web > > site, there is no option listed for the new CRM module. It > > is not that it is grayed out as described below. It just > > isn't there. And I do have a current service agreement. > > > > So, since according to this message we can no longer use > > [EMAIL PROTECTED], and the supposed new CRM module doesn't > > seem to be available, how do we contact Declude support? > > > > By the way, the reason I was trying to contact Declude > > support is that I was investigating the latest all_list.dat > > file, and found that the download link on the Declude web > > site is now no longer valid. (The download link for the > > Declude GUI didn't work either, as well as the link for the > > demo copy of Sniffer.) Seems that when Declude updated their > > web site they forgot to check the one thing on the web site > > that an existing customer is most likely to use, such as all > > their download links. > > > > And they wonder why we get upset. > > > > > > Original Message > > > From: [EMAIL PROTECTED] > > > Sent: Thursday, September 07, 2006 7:44 PM > > > To: [EMAIL PROTECTED] > > > Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat > > > > > > Thank you for submitting a ticket to support. Your ticket number is > > > [17D-0C9324FF-DB7C]. > > > > > > Please keep this ticket number for your records and include > > it in the > > > subject (including brackets) of all future emails regarding this > > > issue. > > > > > > The response time during business hours is usually within > > 24 hours, if > > > you have had no response in this time please do not > > hesitate to call > > > our support number 1-866-332-5833 > > > > > > IMPORTANT NOTICE > > > > > > Declude is migrating to a new CRM business solution which > > includes a > > > new case management module. We will begin using this feature > > > beginning the week of 28 August, the result of this action > > means that > > > Declude will no longer accept and create support cases > > using the email > > > address [EMAIL PROTECTED] > > > > > > You will need to login into your Declude account to submit > > a case. If > > > you can not submit a case due to the option being "grayed out" this > > > means that you do not have an active service agreement. > > Call customer > > > care 866-332-5822 #3 to purchase or renew a service agreement. > > > > > > > > > We understand that this will be awkward and/or unwanted, > > however our > > > goal is to continue servicing our paying customers. > > > > > > Thank You. > > > Declude Technical Support > > > > > > > > > > > > --- > > This E-mail came from the Declude.JunkMail mailing list. To > > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > > type "unsubscribe Declude.JunkMail". The archives can be found > > at http://www.mail-archive.com. > > > > > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
RE: [Declude.JunkMail] [EMAIL PROTECTED] versus new case management module
Then I would contact customer service to have them flip the switch so you can place support tickets. Kevin > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Gary Steiner > Sent: Thursday, September 07, 2006 5:17 PM > To: declude.junkmail@declude.com > Subject: [Declude.JunkMail] [EMAIL PROTECTED] versus new > case management module > > > Interesting. If I log in to my account on the Declude web > site, there is no option listed for the new CRM module. It > is not that it is grayed out as described below. It just > isn't there. And I do have a current service agreement. > > So, since according to this message we can no longer use > [EMAIL PROTECTED], and the supposed new CRM module doesn't > seem to be available, how do we contact Declude support? > > By the way, the reason I was trying to contact Declude > support is that I was investigating the latest all_list.dat > file, and found that the download link on the Declude web > site is now no longer valid. (The download link for the > Declude GUI didn't work either, as well as the link for the > demo copy of Sniffer.) Seems that when Declude updated their > web site they forgot to check the one thing on the web site > that an existing customer is most likely to use, such as all > their download links. > > And they wonder why we get upset. > > > Original Message > > From: [EMAIL PROTECTED] > > Sent: Thursday, September 07, 2006 7:44 PM > > To: [EMAIL PROTECTED] > > Subject: re: [17D-0C9324FF-DB7C] Latest all_list.dat > > > > Thank you for submitting a ticket to support. Your ticket number is > > [17D-0C9324FF-DB7C]. > > > > Please keep this ticket number for your records and include > it in the > > subject (including brackets) of all future emails regarding this > > issue. > > > > The response time during business hours is usually within > 24 hours, if > > you have had no response in this time please do not > hesitate to call > > our support number 1-866-332-5833 > > > > IMPORTANT NOTICE > > > > Declude is migrating to a new CRM business solution which > includes a > > new case management module. We will begin using this feature > > beginning the week of 28 August, the result of this action > means that > > Declude will no longer accept and create support cases > using the email > > address [EMAIL PROTECTED] > > > > You will need to login into your Declude account to submit > a case. If > > you can not submit a case due to the option being "grayed out" this > > means that you do not have an active service agreement. > Call customer > > care 866-332-5822 #3 to purchase or renew a service agreement. > > > > > > We understand that this will be awkward and/or unwanted, > however our > > goal is to continue servicing our paying customers. > > > > Thank You. > > Declude Technical Support > > > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. > > --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
