[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-04-14 Thread Launchpad Bug Tracker
[Expired for gnome-shell (Ubuntu) because there has been no activity for
60 days.]

** Changed in: gnome-shell (Ubuntu)
   Status: Incomplete => Expired

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-02-13 Thread Rob Frohne
An interesting and maybe useful thing I found when I log out and back in
again, it comes up in a very much different resolution, though the
settings say it is 1920x1080.  See the screenshot (not cropped).

So when I went to make changes back to what I prefer, I found the 200%
was on.  It wasn't at 200% before I relogged in.

I'll keep you posted.

Thanks,

Rob


** Attachment added: "Screenshot from 2020-02-14 17-13-34.png"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1859774/+attachment/5328117/+files/Screenshot%20from%202020-02-14%2017-13-34.png

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-02-13 Thread Daniel van Vugt
Thanks.

Those 3 extensions can be ignored as we do ship those by default.

The extra XML files you see sound like backup files I asked you to
create in comment #12. I think they are safe to keep and won't be used
unless named 'monitors.xml'.

As for xrandr, it looks better behaved now. At least you're running at
the native resolution. Only a little bit unusual you're not running at
the native refresh rate of the monitor:

  1920x1080 60.05 + 60.01 59.97 59.96* 59.93

  + means the hardware preferred mode
  * means the current mode

I don't think any of these most recent observations explain this bug,
but I would be interested to hear if the bug stays away for a while
after you remove monitors.xml and log out/in again.

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-02-13 Thread Rob Frohne
Thanks Daniel!

I looked and somehow the Gnome Extensions page and found the top extension in 
this screenshot enabled.  
I can't seem to figure out how to actually uninstall these three extensions.  
Are they perhaps enstalled by Ubuntu?  
I have rebooted and went back to straight gnome shell without wayland.  
The screenshot I put up from libeoffice presenter was not a whole thing.  I 
temporarily forgot how to get the whole thing, as I usually don't want the 
whole thing, so I just did most of it as you noted.
The settings has 1920x1080.
I removed the ~/.config/monitors.xml and while I was there I noted some similar 
files.  Could they be causing this?
(base) frohro@frohro-260:~/SAM/2018.11.11$ ls -lah ~/.config/monitors*
-rw-r--r-- 1 frohro frohro  17K May  1  2019 
/home/frohro/.config/monitors-office.xml
-rw-r--r-- 1 frohro frohro 3.6K Feb 25  2018 
/home/frohro/.config/monitors-v1-backup.xml
-rw-r--r-- 1 frohro frohro  934 Oct 24  2017 
/home/frohro/.config/monitors-v1-backup.xml~
-rw-r--r-- 1 frohro frohro 2.4K Feb 10 19:16 /home/frohro/.config/monitors.xml~
(base) frohro@frohro-260:~/SAM/2018.11.11$ 
Here is the output from xrandr.

(base) frohro@frohro-260:~/Downloads$ xrandr
Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 16384 x 16384
eDP-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y 
axis) 276mm x 155mm
   1920x1080 60.05 +  60.0159.9759.96*   59.93  
   1680x1050 59.9559.88  
   1600x1024 60.17  
   1400x1050 59.98  
   1600x900  59.9959.9459.9559.82  
   1280x1024 60.02  
   1440x900  59.89  
   1400x900  59.9659.88  
   1280x960  60.00  
   1440x810  60.0059.97  
   1368x768  59.8859.85  
   1360x768  59.8059.96  
   1280x800  59.9959.9759.8159.91  
   1152x864  60.00  
   1280x720  60.0059.9959.8659.74  
   1024x768  60.0460.00  
   960x720   60.00  
   928x696   60.05  
   896x672   60.01  
   1024x576  59.9559.9659.9059.82  
   960x600   59.9360.00  
   960x540   59.9659.9959.6359.82  
   800x600   60.0060.3256.25  
   840x525   60.0159.88  
   864x486   59.9259.57  
   800x512   60.17  
   700x525   59.98  
   800x450   59.9559.82  
   640x512   60.02  
   720x450   59.89  
   700x450   59.9659.88  
   640x480   60.0059.94  
   720x405   59.5158.99  
   684x384   59.8859.85  
   680x384   59.8059.96  
   640x400   59.8859.98  
   576x432   60.06  
   640x360   59.8659.8359.8459.32  
   512x384   60.00  
   512x288   60.0059.92  
   480x270   59.6359.82  
   400x300   60.3256.34  
   432x243   59.9259.57  
   320x240   60.05  
   360x202   59.5159.13  
   320x180   59.8459.32  
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
DP-2 disconnected (normal left inverted right x axis y axis)
HDMI-2 disconnected (normal left inverted right x axis y axis)
(base) frohro@frohro-260:~/Downloads$ 

Thanks Daniel!

Rob


** Attachment added: "Screenshot from 2020-02-14 14-48-24.png"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1859774/+attachment/5328103/+files/Screenshot%20from%202020-02-14%2014-48-24.png

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Title:
  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-02-13 Thread Daniel van Vugt
That screenshot is 1920x1034 so can I assume you cropped it by hand? If
not then that's part of the issue.

I think the other part of the issue is/was the use of non-native
(emulated) modes. This might not have been your choice, but might be
caused by the applications themselves... Can you please:

 * Confirm your chosen settings are 1920x1080
 * Confirm you cropped the above screenshot by hand
 * Attach fresh output from 'xrandr'?
 * Try removing ~/.config/monitors.xml again.

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-02-13 Thread Daniel van Vugt
Please also keep all gnome-shell extensions uninstalled while
reproducing this bug. We need to ensure they're not clouding the
situation.

** Changed in: gnome-shell (Ubuntu)
   Status: New => Incomplete

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-02-13 Thread Rob Frohne
This is still happening, so I decided to see if using wayland would
help, but it is the same.  Here I'm enclosing an interesting screen shot
(partial screen only) showing that when you hit f5 in libreoffice
presenter, it thinks the screen is the upper left part of the screen.  I
thought this might be a hint, because, you could look at what routines
libreoffice was calling for the slide show, and it might give a hint as
to where the problem lies.

Rob

** Attachment added: "gnome_bug_2020-02-14_05-22.png"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1859774/+attachment/5328056/+files/gnome_bug_2020-02-14_05-22.png

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-19 Thread Daniel van Vugt
** No longer affects: thunderbird (Ubuntu)

** Changed in: gnome-shell (Ubuntu)
   Status: Incomplete => New

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  Full screen window becomes "small" in the upper left of the screen...

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Re: [Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-19 Thread Rob Frohne
Yes, it happens in evince, and some others.  Funny thing is that chrome 
seems immune, except for viewing pdf applications, and they end up in 
the upper left hand corner of chrome, but the whole chrome window is 
there.  You just can't scroll them back to the center of the window.

Rob

On 1/20/20 12:24 PM, Daniel van Vugt wrote:
> Does the bug happen in any app other than Thunderbird?
>
> ** Also affects: thunderbird (Ubuntu)
> Importance: Undecided
> Status: New
>
> ** Changed in: thunderbird (Ubuntu)
> Status: New => Incomplete
>
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E. F. Cross School of Engineering
Walla Walla University
100 SW 4th Street
College Place, WA 99362
(509) 527-2075

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-19 Thread Daniel van Vugt
Does the bug happen in any app other than Thunderbird?

** Also affects: thunderbird (Ubuntu)
   Importance: Undecided
   Status: New

** Changed in: thunderbird (Ubuntu)
   Status: New => Incomplete

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-19 Thread Rob Frohne
It is still happening occasionally. Next time it does, I'll take a full
screen shot.

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-19 Thread Rob Frohne
(base) frohro@frohro-260:~$ gsettings list-recursively | grep scal
GLib-GIO-Message: 18:45:20.155: Using the 'memory' GSettings backend.  Your 
settings will not be saved or shared with other applications.
org.gnome.eog.fullscreen upscale true
org.yorba.shotwell.preferences.ui photo-thumbnail-scale 128
org.gnome.mutter.x11 fractional-scale-mode 'scale-ui-down'
org.gnome.desktop.interface scaling-factor uint32 0
org.gnome.desktop.interface text-scaling-factor 1.0
com.ubuntu.user-interface.desktop scaling-factor uint32 0
com.ubuntu.user-interface.desktop text-scaling-factor 1.0
org.yorba.shotwell.preferences.export scale 1200
com.ubuntu.user-interface scale-factor @a{si} {}
org.yorba.shotwell.sharing.publishing-gallery3 scaling-constraint-id 0
org.yorba.shotwell.sharing.publishing-gallery3 scaling-pixels 1024
org.mate.interface window-scaling-factor 0
org.mate.interface window-scaling-factor-qt-sync true

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-19 Thread Rob Frohne
Hi Daniel,

The issues with the screenshot size is probably because I'm using
Flameshot and was selecting with the mouse the screen, instead of doing
a screenshot of the whole thing.

I uninstalled GSConnect and Onscreen Keyboard Button, and Sound Input
and Output Device Chooser.  I'll restart and see what transpires.

Thanks,

Rob

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-16 Thread Daniel van Vugt
Can you please run:

  gsettings list-recursively | grep scal

and share the output?

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-16 Thread Daniel van Vugt
Thanks. It's very strange that the dimensions of neither image match
actual screen resolutions. I guess that's one possible reason why
they're not staying full screen -- the window size is not supportable.

Another issue I notice from your screenshots is the unusual panel and
icons hanging down. This makes me think you might be using some
extensions(?). Please try uninstalling all gnome-shell extensions,
reboot and retest. We need to uninstall extensions and not just disable
them because broken extensions might also fail to honour the disable
request.

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-16 Thread Rob Frohne
The screenshot was not done perfectly, and it is a tad difficult to get
it that way, because it is uncertain how much of the window title bar to
include. The dimensions I get are 764x436 on the inset part.  (See
attachments.)

** Attachment added: "gnome-shell-bug_inset3.png"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1859774/+attachment/5321008/+files/gnome-shell-bug_inset3.png

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-16 Thread Rob Frohne
Here is the whole window showing the inset.

** Attachment added: "gnome-shell-bug_3.png.png"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1859774/+attachment/5321009/+files/gnome-shell-bug_3.png.png

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-16 Thread Rob Frohne
I'm not so sure about the waking from suspend triggering it now.  I just
tried three times, with no problem.

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-16 Thread Daniel van Vugt
Thanks.

That shows your screen is natively 1920x1080 but the current mode is
1600x900. Can you please take a screenshot and tell us the dimensions of
the screenshot image vs the dimensions of the the small fullscreen
window within it?

   1920x1080 60.05 +  60.0159.9759.9659.93  
   1680x1050 59.9559.88  
   1600x1024 60.17  
   1400x1050 59.98  
   1600x900  59.9959.9459.9559.82*

Also, if the problem continues then please try to write down the steps
required to reproduce it.

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-16 Thread Rob Frohne
Unfortunately it is back.  I did notice this time that it happened just
after waking from suspend, and I think that has been the pattern.  This
should be useful.  Here is the xrandr output.

** Attachment added: "xrandr.txt"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1859774/+attachment/5320968/+files/xrandr.txt

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Daniel van Vugt
This does still mean it's a bug in mutter/gnome-shell somewhere, but
probably not one we can realistically reproduce and fix any time soon.
Hopefully the bug stays away with a fresh monitors.xml, or with none at
all.

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Rob Frohne
Thanks for working on this Daniel.  Your supposition is likely an the
right track.  Before I started on this consulting assignment (the
beginning of this year) I was using two external monitors, one on my
desk at home, and one at school.  They were different.  I also was using
some projectors in classrooms that were different yet.  It really
behaves like some part of the system thinks the screen is smaller than
it is. Last year I was using 1920x1080, because I could put smaller text
on the external monitor.  Now I have just this laptop, and so I changed
the resolution to 1600x900.  I think that is about when I started
noticing this.  I moved the monitors.xml, and rebooted.  It hasn't
reappeared, and it sometimes took a little time before I noticed it, so
I'm not ready to say that fixed it.  I'll let you know if it didn't and
supply you with the xrandr output then too.

Again, thanks for looking at this.  It was kind of annoying, though I
could expand and contract the window, and that one would be good for a
while.

Rob

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Daniel van Vugt
Also, if the problem continues then please try to write down the steps
required to reproduce it.

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Daniel van Vugt
Thanks.

The only strange graphics-related issue I can see is that this system
has 22 (twenty two) known monitor layouts stored mentioning dozens of
different monitors. It's a mess and could easily cause this bug. Please
try moving the file ~/.config/monitors.xml to a different directory and
restart the system. You might then need to reconfigure the monitor
layout in Settings.

If the problem reoccurs then next please run:

  xrandr > xrandr.txt

and then attach the file 'xrandr.txt' here.

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Title:
  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Rob Frohne
Here are the files:

** Attachment added: "here"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1859774/+attachment/5320676/+files/here

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Rob Frohne
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Title:
  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Rob Frohne
** Attachment added: "journal.txt"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1859774/+attachment/5320677/+files/journal.txt

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Rob Frohne
** Attachment added: "dmesg.txt"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1859774/+attachment/5320682/+files/dmesg.txt

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Rob Frohne
** Attachment added: "lspcik.txt"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1859774/+attachment/5320681/+files/lspcik.txt

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Daniel van Vugt
Please also run these commands on the machine:

  dmesg > dmesg.txt
  lspci -k > lspcik.txt
  journalctl -b0 > journal.txt

and then attach all three resulting files to this bug, as well as the
resulting file from comment #5.

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Daniel van Vugt
If that doesn't work then please run:

  apport-cli -p gnome-shell -f --save=here

and attach the file 'here' to this bug.

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Daniel van Vugt
Please run:

  apport-collect 1859774

as we need more information about the affected system.

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Rob Frohne
Here is another photo.

** Attachment added: "Another photo of the problem..."
   
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1859774/+attachment/5320654/+files/gnome-shell-bug1.png

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  Full screen window becomes "small" in the upper left of the screen...

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[Bug 1859774] Re: Full screen window becomes "small" in the upper left of the screen...

2020-01-15 Thread Daniel van Vugt
Thank you for taking the time to report this bug and helping to make
Ubuntu better. Please execute the following command only once, as it
will automatically gather debugging information, in a terminal:

apport-collect 1859774

When reporting bugs in the future please use apport by using 'ubuntu-
bug' and the name of the package affected. You can learn more about this
functionality at https://wiki.ubuntu.com/ReportingBugs.

** Tags added: eoan

** Changed in: gnome-shell (Ubuntu)
   Status: New => Incomplete

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  Full screen window becomes "small" in the upper left of the screen...

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