Re: [dev] Quick ticket search area?
OK it works...!! Indeed NOT for new tickets as in bug: http://bugs.otrs.org/show_bug.cgi?id=4238 "Include ticket number in Fulltext search" I noticed one little strange optical behavior: In Dashboard the search box is shown smaller than it is in the other modules (I use Google Chrome) Regards, Peter -Oorspronkelijk bericht- Van: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] Namens Dorp, Danny van Verzonden: vrijdag 4 december 2009 14:14 Aan: Development community of OTRS.org Onderwerp: Re: [dev] Quick ticket search area? Dear Michiel, This option also includes searching on ticket numbers. So if you enable this you have a complete search function in your navigation bar. Works great! Met vriendelijke groet / Best regards, Danny van Dorp Webmaster and ICT Officer Applications SNV Netherlands Development Organisation Dr. Kuyperstraat 5 2514 BA The Hague Tel: +31 (0)70 344 02 57 Fax: +31 (0)70 385 55 31 Email ICT: icthelpd...@snvworld.org Email personal and MSN: dvand...@snvworld.org -Original Message- From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Friday, December 04, 2009 13:58 To: Development community of OTRS.org Subject: Re: [dev] Quick ticket search area? Hi Peter, Sure it would! There's a similar option in SysConfig that enables a full-text search: Frontend::NavBarModule###1-Ticket::TicketSearchFulltext It would give you a full text search in the navbar. Unfortunately, it is not capable of searching on ticket numbers. There's a enhancement request for that: http://bugs.otrs.org/show_bug.cgi?id=4238 "Include ticket number in Fulltext search" I guess it would not be too difficult to implement behaviour like this. Since this is the developers' list: patches are welcome! If anybody would implement this, please share 'em and I'll gladly review them for inclusion in OTRS. -- ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! http://bit.ly/1rbdkT Peter van Beugen wrote: > > > Would be nice if there was a quick ticket search area in the main > navigation area: > > > > > > > > Incoming calls about existing tickets could quick and easy be searched. > > Numeric = ticketnumber search > > Email address = search on “from” email address > > > > > > Regards, > > Peter van Beugen > > > > > > > - > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ DISCLAIMER This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of SNV. SNV accepts no liability for any damage caused by any virus transmitted by this email. - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [dev] Quick ticket search area?
Ooh? Nice! I wonder that this is not default activated. I will try it right away! Regards, Peter van Beugen -Oorspronkelijk bericht- Van: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] Namens Dorp, Danny van Verzonden: vrijdag 4 december 2009 14:14 Aan: Development community of OTRS.org Onderwerp: Re: [dev] Quick ticket search area? Dear Michiel, This option also includes searching on ticket numbers. So if you enable this you have a complete search function in your navigation bar. Works great! Met vriendelijke groet / Best regards, Danny van Dorp Webmaster and ICT Officer Applications SNV Netherlands Development Organisation Dr. Kuyperstraat 5 2514 BA The Hague Tel: +31 (0)70 344 02 57 Fax: +31 (0)70 385 55 31 Email ICT: icthelpd...@snvworld.org Email personal and MSN: dvand...@snvworld.org -Original Message- From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Friday, December 04, 2009 13:58 To: Development community of OTRS.org Subject: Re: [dev] Quick ticket search area? Hi Peter, Sure it would! There's a similar option in SysConfig that enables a full-text search: Frontend::NavBarModule###1-Ticket::TicketSearchFulltext It would give you a full text search in the navbar. Unfortunately, it is not capable of searching on ticket numbers. There's a enhancement request for that: http://bugs.otrs.org/show_bug.cgi?id=4238 "Include ticket number in Fulltext search" I guess it would not be too difficult to implement behaviour like this. Since this is the developers' list: patches are welcome! If anybody would implement this, please share 'em and I'll gladly review them for inclusion in OTRS. -- ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! http://bit.ly/1rbdkT Peter van Beugen wrote: > > > Would be nice if there was a quick ticket search area in the main > navigation area: > > > > > > > > Incoming calls about existing tickets could quick and easy be searched. > > Numeric = ticketnumber search > > Email address = search on “from” email address > > > > > > Regards, > > Peter van Beugen > > > > > > > - > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ DISCLAIMER This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of SNV. SNV accepts no liability for any damage caused by any virus transmitted by this email. - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [dev] Quick ticket search area?
Dear Michiel, This option also includes searching on ticket numbers. So if you enable this you have a complete search function in your navigation bar. Works great! Met vriendelijke groet / Best regards, Danny van Dorp Webmaster and ICT Officer Applications SNV Netherlands Development Organisation Dr. Kuyperstraat 5 2514 BA The Hague Tel: +31 (0)70 344 02 57 Fax: +31 (0)70 385 55 31 Email ICT: icthelpd...@snvworld.org Email personal and MSN: dvand...@snvworld.org -Original Message- From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Friday, December 04, 2009 13:58 To: Development community of OTRS.org Subject: Re: [dev] Quick ticket search area? Hi Peter, Sure it would! There's a similar option in SysConfig that enables a full-text search: Frontend::NavBarModule###1-Ticket::TicketSearchFulltext It would give you a full text search in the navbar. Unfortunately, it is not capable of searching on ticket numbers. There's a enhancement request for that: http://bugs.otrs.org/show_bug.cgi?id=4238 "Include ticket number in Fulltext search" I guess it would not be too difficult to implement behaviour like this. Since this is the developers' list: patches are welcome! If anybody would implement this, please share 'em and I'll gladly review them for inclusion in OTRS. -- ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! http://bit.ly/1rbdkT Peter van Beugen wrote: > > > Would be nice if there was a quick ticket search area in the main > navigation area: > > > > > > > > Incoming calls about existing tickets could quick and easy be searched. > > Numeric = ticketnumber search > > Email address = search on “from” email address > > > > > > Regards, > > Peter van Beugen > > > > > > > - > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ DISCLAIMER This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of SNV. SNV accepts no liability for any damage caused by any virus transmitted by this email. - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [dev] Quick ticket search area?
Hi, i think it should be easy to implement a ticket-search module: 1. click module 2. widget with input line opens 3. enter either numerical or email 4. do sql search in tickets... kind regards Cornelius Peter van Beugen schrieb: > > > > Would be nice if there was a quick ticket search area in the main > navigation area: > > > > > > > > Incoming calls about existing tickets could quick and easy be searched. > > Numeric = ticketnumber search > > Email address = search on “from” email address > > > > > > Regards, > > Peter van Beugen > > > > > > - > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ -- Cornelius Kölbel (Senior Security Consultant, Head of Product Management), http://www.lsexperts.de LSE Leading Security Experts GmbH, Postfach 100121, 64201 Darmstadt Tel: +49 6151 9067-252, Fax: -299, Mobil: +49 160 96307089 Unternehmenssitz: Weiterstadt, Amtsgericht Darmstadt: HRB8649 Geschaeftsfuehrer: Oliver Michel, Sven Walther signature.asc Description: OpenPGP digital signature - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [dev] Quick ticket search area?
Hi Peter, Sure it would! There's a similar option in SysConfig that enables a full-text search: Frontend::NavBarModule###1-Ticket::TicketSearchFulltext It would give you a full text search in the navbar. Unfortunately, it is not capable of searching on ticket numbers. There's a enhancement request for that: http://bugs.otrs.org/show_bug.cgi?id=4238 "Include ticket number in Fulltext search" I guess it would not be too difficult to implement behaviour like this. Since this is the developers' list: patches are welcome! If anybody would implement this, please share 'em and I'll gladly review them for inclusion in OTRS. -- ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! http://bit.ly/1rbdkT Peter van Beugen wrote: > > > Would be nice if there was a quick ticket search area in the main > navigation area: > > > > > > > > Incoming calls about existing tickets could quick and easy be searched. > > Numeric = ticketnumber search > > Email address = search on “from” email address > > > > > > Regards, > > Peter van Beugen > > > > > > > - > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
