Re: [b2g] ZTE Open-- bricked when updating OS
Hi, Sorry for the delayed response, the Mozilla liaison has requested that ZTE post images that are more loose about the key/signature to resolve this. I would add this to the request and appreciate your time to report it to us. Just to clarify, is your case a UK device? Thanks for your patience. Regards, Michelle Luna Mobile Firefox OS Support Manager Mozilla On 10/24/13 6:43 AM, andres@gmail.com wrote: I have tried the same procedure that Sven, and get the same message: -- Install /sdcard ... Finding update package... Opening update package... Verifying update package... E:failed to verify whole-file signature E:signature verification failed Installation aborted. I was very happy to have a new smartphone, but now I'm very pissed off and dissapointed with ZTE and Mozilla. El jueves, 17 de octubre de 2013 10:42:16 UTC-5, Sven Ehret escribió: I have a sort-of bricked UK ZTE Open. Recovery dialoge still works, but the update from http://www.ztedevices.com/support/smart_phone/cba40ed6-d3ab-44c0-bdee-3a15803dc187.html cannot be installed. It says verification failed. Maybe because I tried upgrading/flashing it before, copypasting things with boot.img. Can anyone help? Best, Sven. ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g
Re: [b2g] Updating ZTE Open to 1.1
Hi Jose, Thanks for using ZTE Open! Currently there is no update to v1.1 available for ZTE Open. Let us know what you are missing on v1.0, there might be some other options we can show you and we like to hear your feedback. Best regards, Michelle Luna Mozilla support On 7/27/13 8:54 AM, jose llopis wrote: is there any way to update zte open to v1.1? ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g
Re: [b2g] Updating ZTE Open to 1.1
Hi Rafal, As far as 'plans', those are with ZTE and Alcatel for their devices. Neither has 1.1 available at this time as far as I understand (1.1 version is only in developer preview/pre-release testing now). -Michelle On 7/27/13 9:42 AM, Rafał Piotrowski wrote: Hi Michelle, any plans for Alcatel One Toch Fire for 1.1? BR Rafał W dniu sobota, 27 lipca 2013 18:39:24 UTC+2 użytkownik Michelle Luna napisał: Hi Jose, Thanks for using ZTE Open! Currently there is no update to v1.1 available for ZTE Open. Let us know what you are missing on v1.0, there might be some other options we can show you and we like to hear your feedback. Best regards, Michelle Luna Mozilla support On 7/27/13 8:54 AM, jose llopis wrote: is there any way to update zte open to v1.1? ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g
Re: [b2g] I love my Keon with FirefoxOS + few issues
Hi Lucas Armen, Thanks for the cc, replies inline. On 7/12/13 1:43 PM, Lucas Adamski wrote: Hi Armen, Thank you for the great feedback! I've cc'ed Michelle Luna who heads up our support program for FXOS. Michelle, what is the best channel for collecting feedback like this? On the phone, you can go to Settings Improve Firefox OS Send Mozilla Feedback for a quick post about a problem You can send detailed email to fxos-feedb...@lists.mozilla.org Lucas. On Jul 12, 2013, at 12:14 PM, Armen Zambrano G. wrote: Hello all, I had an Unagi during the dogfooding program, however, I had a hard time using it as my main phone. The main matter was not having 3G but 2G which made using maps and tethering quite bad. Since I got my Keon this week I have been thrilled and keep on showing it to everyone. Nevertheless, I've found some issues and some answers in case they're useful. Issues: * I cannot import Facebook contacts [1] ** GP (Geeksphone) will be releasing soon the 1.1 builds that have this issue fixed * I cannot import Google contacts with Google Importer [2] ** a new version of the app was submitted and is waiting * Bluetooth on my car ** I saw the phone sync; I still have to test if I can pick up or make calls ** My voice commands through the car did not trigger a call on the phone ** The car does not detect the phone as an Audio Bluetooth device * Sharing files through Bluetooth with a Mac ** It worked! * Sharing files through Bluetooth with a Galaxy Nexus 2 (both ways) ** It worked! ** UX request: it would be nice to be offered from the sharing menu to search for a new device (since my phone was not yet paired) instead of just listing the existing ones * Push notifications ** In my Unagi I used to get email and calendar notifications; is my memory failing me? * Who's leading the dogfooding initiative? ** It used to be lsblakk, however, I'm not aware of a plan this time around Please contact c...@mozilla.com (Cheng Wang) * How can I know that I'm testing the right version/channel? * Minimalistic-Firefox-like-browser ** Is there a roadmap or to follow up with to get a better browsing experience? ** Where can I try a new version? * Theming? ** How can I change the look and feel of Gaia? * After a whole day without rebooting and using tethering the phone came to a crawl ** I needed to reboot to get it back in shape * I needed 2-step verification on my FxOS phone and I figured it out: ** http://armenzg.blogspot.ca/2013/07/google-2-step-verification-and-how-to.html Cool, thanks for doing this! We also welcome you to document this type of help on support.mozilla.org, register on the site and ping me if you want to get started. * Text message notifications come only in English ** I set my phone to Spanish and the only English strings that I see is when I get a new text saying that it arrived just now or X minutes ago. [3] I also forgot to mention that the HERE maps has a very weird behavior when I tap on the circle on the bottom left. At first it never works; eventually (I don't know when) tapping on the circle will actually geolocate me and will keep on working. I wish the UI will tell me what is going on. I will be updating the map article about this tomorrow, I have found that pressing the menu in the upper right and then tapping 'Route' is the best way to manually geolocate in Here maps. It takes a minute or so on my ZTE Open, but it will give a message 'Finding current location' until it gets the lock. Then, the button will turn green. Tap it to find your location. Best regards, Michelle Luna Thanks for all your help and making a phone I'm proud of showing to my friends. cheers, Armen [1] https://bugzilla.mozilla.org/show_bug.cgi?id=891045 [2] https://bugzilla.mozilla.org/show_bug.cgi?id=891050 [3] https://bugzilla.mozilla.org/show_bug.cgi?id=882466 ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g
Re: [b2g] error - geeksphone - just the splash screen
Hi, I'm sorry you are having this problem with your Geeksphone device. Could you provide me some more details about the issue, so we can help you to get a resolution? Please provide as much of the following information: Summary of problem: Component affected (can you describe the screen you are seeing?): Device make model (Peak or Keon?): What are the steps to reproduce? (if you can remember the steps): 1. 2. 3. What was the actual behavior?: What was the expected behavior?: What build were you using? (this is in Settings Device Information More information, if you can get there): SIM card provider?: Your location?: Thank you! Michelle Luna Mobile Firefox OS Support Manager On 5/15/13 12:25 PM, Priscila Mayumi Sato wrote: hey, guys! I have a geeksphone. So, it stopped in the splash screen and I can not to use that! I just try that ~~ https://groups.google.com/forum/?fromgroups=#!searchin/mozilla.dev.b2g/splash/mozilla.dev.b2g/q1Le484iQE0/V-f-rSatlswJ but not sucess. Another guy said for run a bit command, só, I have not acess to any shell for it. What can I do? ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g
Re: [b2g] Q: geekphone vendor responsibility
Hi Konstantin, I wrote to you in a separate email, so I will post here for the benefit of the group. I have sent this issue to my support contact at Geeksphone and was assured that this had been tested and should be working. However, he will send it along to his team for further checking after we receive more detailed information about the exact problem, make, model and additional details I requested of you (thanks in advance for those, they will help a lot!). I will get back to the list with more information as I have it. To your higher-level question, as we have one-off problems or issues of this kind during this developer preview, we can take them to our vendor contacts at regular intervals to request to have them addressed providing we have all of the details. When the volume of issues grows, we will assess the problems by-the-numbers and by the type (so, we will look first at issues with high volume of reports or issues with critical (as you say blocking) results as the top priority for escalation to the owners. Let me know if you have any questions at all and thanks again for bringing this to the list. Regards, Michelle Luna On 5/15/13 5:52 AM, Konstantin Lepikhov wrote: Greetings! Recently I've bought Peak phone for B2G hacking and app development. Also I'm interested in Gaia translation but it's not the point. The main problem is how to get vendor support from geekphone - for example, current modem Peak firmware doesn't work well with russian carriers (well, better say it doesn't support data transfer at all). modem firmware as the kernel it's vendor thing that must came from geekphone but there is no such things at Geekphone site (even links to support/download or direct contacts). It's reminds me chinese cheap phone makers - sell phones first, maybe support them in future (or not). So the question is how Mozilla as B2G inventor and promoter handle such situation with vendors? Right now it's blocker for project because phone remains closed at telephony part or even unsupported. ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g
[b2g] Document all the things!
Hi all, Congratulations to everyone on a spectacular v1.0 effort, really the greatest project I've ever been part of. Now we document all the killer features, the little issues, and any workarounds that will be helpful guides to our users! Here's how to get involved: 0. If you have only one minute of time, just reply to me in email with a running blob of plain text and I'll be sure it gets into the wiki. 1. If you have a bit more time, pick something you like to document. 2. Register, log in and create a new help article on the wiki: https://support.mozilla.org/kb/new https://support.mozilla.org/kb/create-new-knowledge-base-article 3. Submit the draft article for review. That's it! You are now a contributor to support for Firefox OS! I'll be hosting a sprint all day tomorrow (and every other Thursday until the launch) to review articles and create new content. Keep it simple, just a 3-step article is perfect. Here is a sample with wiki markup you can cut/paste: https://support.mozilla.org/kb/add-contact-firefox-os Here are some of the Firefox OS apps that need more tips and tricks: Gallery Lock (home screen/passcode) Music SMS Video Calendar Dialer Utility tray Browser FM Radio Cost control Developer settings We also have a list of existing Firefox OS articles that need more changes: https://support.mozilla.org/en-US/contributors/need-changes If you like to make videos or animated content, we welcome those contributions to our gallery https://support.mozilla.org/en-US/gallery The Mozilla support wiki is what our users will see when they go to Settings Help User Guide, so this is your opportunity to influence the Firefox OS v1 support experience and give some simple tips for first-time users. Thank you! Michelle Luna ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g
Re: [b2g] performance/stability feedback summary
Hi David, On 11/14/12 2:00 AM, David Clarke wrote: Thanks michelle, Is any of this data actionable / reproducible. Yes, most of the dogfooding feedback is reproducible. In a sampling of 63 issues reported by dogfooders, 31 are reproducible, 11 are not, and 20 we haven't tried yet. We are working with QA to make sure bugs are on file for everything. The major perf concern/big opportunity is to resolve screens getting 'stuck'. These are often related to the card switcher and I see several bugs on file that appear to be investigating performance of the card switcher/eiditicker, but there probably need to be more filed. I call this out because I notice that in the various etherpads related to 'defining stability/performance', the home screen and card switcher perf are our top priorities. So, I would say the actionable part could be to ensure that no app puts junk in the path of switching or something similar. Maybe the path into and out of each switch needs to be cleared so there is no waiting to get into/out of cards or the home screen? I leave this to the experts to examine, but this is the feedback today: switching apps (and particularly homescreen) isn't performant enough. If we look only at performance issues, fixing the 'getting stuck/screen unresponsive to touch' problem is the biggest bang for our perf buck. Were you able to find any bugs as a result of the feedback ? In Cheng's testing, he has found that he can lock up things in a more cumulative way, where it just takes an amount of time to get things locked, so maybe the action is to look at heap or memory usage or some such. See https://bugzilla.mozilla.org/show_bug.cgi?id=811941 I think we should also ask dogfooders to count the number of restarts they do in a typical day, to get a sense of how often people are getting stuck and exactly where they get a frozen screen. We will solicit this testing, but even without soliciting, it already shows up clearly in the feedback--that is why I did the baseline yesterday. The related perf issue is users not knowing how to close an app (sometimes, you can close an app to get unstuck, but users don't easily learn how to do that), so I filed a UX issue for that: https://bugzilla.mozilla.org/show_bug.cgi?id=811903 A number of the apps in the firefox marketplace don't load well on Firefox OS and have a negative impact on performance, I filed a bug https://bugzilla.mozilla.org/show_bug.cgi?id=811903 for biolab disaster, because it is a good example of what can happen to the entire experience when one app is hogging. Just launching the app slows down everything, launching, loading, animations, everything is superslow if biolab disaster is loading. We should assess and determine a course of action for these in our perf work. More to come on crashes, I didn't have time to go through these today and file anything other than the reproducible e.me facebook crash, let me know what else is most important to you all to watch out for on perf/stability. Thanks! Michelle -David - Original Message - From: Michelle Luna ml...@mozilla.com To: dev-g...@lists.mozilla.org, dev-b2g@lists.mozilla.org Sent: Tuesday, November 13, 2012 5:19:14 PM Subject: performance/stability feedback summary Hi all, Here is a baseline report for our first month of dogfooding focused on stability and performance issues: We have 1088 feedback posts from ~130 dogfooders in this first month Oct 13-Nov 13 with 12% of the posts being related to performance issues. Of the 133 posts related to performance, here is the breakout: 50%-Restarts/reboots/pull battery/poweroff account for 64 posts (most of these are dogfooders reporting that they had to reboot the phone to fix a screen that got stuck, or to fix an update that didn't download). 27%-Slow/laggy accounts for 36 posts (we have reports on slow/laggy performance of keyboard input, home screen loading, task switching, email loading, everything.me loading, cost control app, touch latency, and general slowness). 23%-Hangs/freezing/crashing account for 33 posts, with 23 actually reporting a crash in their feedback (the reports of actual crashes are almost always associated with a particular app: radio, maps, email, everything.me, various games, camera, video, youtube, facebook, and dialer). From conversations with dogfooders, it is not obvious to users how to close an app or that you can close an app, so this will also impact performance perception negatively because people just keep opening apps and never close them. Let me know if this is helpful and what you need to know more about, etc. Thanks, Michelle ___ dev-gaia mailing list dev-g...@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-gaia ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g
[b2g] performance/stability feedback summary
Hi all, Here is a baseline report for our first month of dogfooding focused on stability and performance issues: We have 1088 feedback posts from ~130 dogfooders in this first month Oct 13-Nov 13 with 12% of the posts being related to performance issues. Of the 133 posts related to performance, here is the breakout: 50%-Restarts/reboots/pull battery/poweroff account for 64 posts (most of these are dogfooders reporting that they had to reboot the phone to fix a screen that got stuck, or to fix an update that didn't download). 27%-Slow/laggy accounts for 36 posts (we have reports on slow/laggy performance of keyboard input, home screen loading, task switching, email loading, everything.me loading, cost control app, touch latency, and general slowness). 23%-Hangs/freezing/crashing account for 33 posts, with 23 actually reporting a crash in their feedback (the reports of actual crashes are almost always associated with a particular app: radio, maps, email, everything.me, various games, camera, video, youtube, facebook, and dialer). From conversations with dogfooders, it is not obvious to users how to close an app or that you can close an app, so this will also impact performance perception negatively because people just keep opening apps and never close them. Let me know if this is helpful and what you need to know more about, etc. Thanks, Michelle ___ dev-b2g mailing list dev-b2g@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-b2g
