Re: [IxDA Discuss] Sketching before the Wireframes

2010-02-02 Thread Melissa Casburn
To follow on Dave Malouf's point:

As someone who's working with many different clients who in turn
have many different perspectives on what's a valuable use of my
time, I feel your pain. We're always looking for ways to preserve
the integrity of our process while showing our clients concepts that
they can get their heads around. 

We ask our clients upfront about their openness to reviewing and
commenting on hand-drawn sketches; some are thrilled, some are
nervous, some are just not buying it. And it's not always worth it
to convert a client to wholehearted adoption of hand-drawn
sketches if it makes them uncomfortable. So in those cases, we
quickly transfer our sketches into low-fidelity thumbnails (6 or 8 to
a page) in a Visio doc, which we describe as 'concept sketches'
instead of 'wireframes'. 

So we still sketch by hand, the client still gets something that
looks slightly more finished but is ultimately still disposable. And
everybody's happy.


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[IxDA Discuss] Recruiting cold calling: pitfalls?

2010-01-25 Thread Melissa Casburn
A client has asked us to cold-call some existing customers to do some
fast research on purchasing decisions. This isn't an activity we
normally engage in, so I'm treading carefully. 

The survey is fairly short (about 15 questions) and includes a $50
incentive. The call script looks tidy, with the incentive called out
very quickly. We believe the questions are short and clear, and easy
to answer via the phone (as opposed to a readable format like paper
or web). Anybody have additional items we should double-check, or
basic guidance from past experience using this technique?

Thanks in advance

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Re: [IxDA Discuss] 2009 IA Salary and Benefits Survey is now open - Please participate

2009-10-01 Thread Melissa Casburn
Question: will the raw data be released this year? I'd love to
crunch-n-munch the 2008 data as well, to answer specific questions
about my own team relative to the industry, but the file wasn't
posted to the IAI site.

Any way I could get my hands on 2008, 2009, or both?


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Re: [IxDA Discuss] PaperThin/CommonSpot

2009-08-17 Thread Melissa Casburn
We (ISITE Design) do development work on this platform and have for
some time. Unfortunately, it's really hard to say whether any CMS is
the right choice without knowing about things like:

- The client's on-hand development staff   skills
- The required site features
- The nature of the content (static? dynamic? context-driven?)
- Localization requirements
- Tolerance for lack of formal support w/ open source
- Workflow requirements
- Need for marketing support
- Integration to other applications

We write about all aspects of CMS on our CMS Myth blog; here's an
article that may be of particular interest to you:
http://www.cmsmyth.com/blogs/cms_myth/archive/2009/05/30/does-your-cms-fit.aspx

Best,
Melissa


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Re: [IxDA Discuss] PaperThin/CommonSpot

2009-08-17 Thread Melissa Casburn
As much as I'd love to give you one, there's no one-size-fits-all
answer. Business and user needs drive the relative value of each
aspect of the CMS. 

For example, localization may mean nothing to a small chain of shoe
stores, but everything to a city library that needs to address both
English- and Spanish-speaking Americans. 

As another example, large companies often have many content
contributors. Other companies routinely publish high-risk content,
like medical information. These companies would place a far higher
value on sophisticated workflow and security.

I hope that helps. Here's another recent article about CMS selection
by J.Boye:
http://www.jboye.com/blogpost/who-should-be-on-your-cms-shortlist/

Best,
Melissa


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Re: [IxDA Discuss] IxD and humanitarian work

2009-07-16 Thread melissa casburn
Try the NetSquared community: http://www.netsquared.org/


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Re: [IxDA Discuss] Websites that remember you

2009-06-03 Thread Melissa Casburn
Zipcar (www.zipcar.com) cookies you when you select a city from the
Where can I drive? dropdown in the upper left. The site can then
display maps, rate plans and vehicle locations for your location.


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Re: [IxDA Discuss] UX Book Club - an update

2009-02-05 Thread Melissa Casburn
Thanks for the rundown. I'm teaming up with someone to start the Portland, OR 
chapter as well, and this will come in handy.





From: Steve Baty steveb...@gmail.com
To: disc...@ixda.org
Sent: Wednesday, February 4, 2009 4:45:01 PM
Subject: [IxDA Discuss] UX Book Club - an update

Back around Thanksgiving I floated the idea (here and elsewhere) of forming
a book club in Sydney to meet and discuss books about user experience
(broadly speaking). The idea resonated with a lot of other people and very
quickly UX Book Clubs were being formed around the world, thanks in no small
part to the efforts of people like Andrew Boyd and Will Evans. Having just
held our first meeting of the Sydney group, I thought I would take the
opportunity to provide an update on the progress of the initiative, and
report on some of the experiences people have had in the various meetings
around the world.

The UX Book Club site/wiki - uxbookclub.org - currently shows 39 groups in
various states of formation, several with over 50 participants and some just
with a single individual expressing an interest. Many groups continue to use
the wiki as their primary means of coordination, but a growing number have
set up Facebook or Google Groups, along with their own twitter accounts,
booksharing and miscellaneous other forms of communication. As such, it is
difficult to put an accurate figure on the total number of people interested
in participating, but those registered through the wiki number over 500.

The first meeting was held in Silicon Valley in mid-December (they held
there second meeting earlier today), followed by meetings in New York and
Los Angeles, Philadelphia, Chicago, Canberra, Sydney  Austin. Over the next
few weeks there will be meeting held in Atlanta, Minnesota, Melbourne, Tel
Aviv, Brisbane, Toronto, London and Chicago.

All of which is nice, but doesn't tell the full tale. The full tale includes
a look at what the meetings are actually like, and what the attendees get
out of them.

The Sydney meeting this past Tuesday seems to have been fairly typical of
the experiences across the board - with local variations in terms of
weather, location, and numbers. But the stories seem to have a consistent
theme: great discussion; lots of energy; a good time had by all.

Our meeting in Sydney was held at the offices of the News Digital Media team
(usit.com.au) in their New York Lounge. Their hospitality was greatly
appreciated, and the space was perfect for the event. 24 people attended,
which was a very good turnout, and we hope to see a similar (or better!)
turnout at the next event in April.

The event was structured along the same lines as that used by New York City
(thanks to Cindy Chastain) and applied successfully in Los Angeles. We
opened with a brief welcome and introduction (from me), and then a volunteer
from the group gave a 5-minute overview of the book (in our case Bill
Buxton's Sketching User Experiences). We then broke into two groups (10  13
with me floating) and headed to opposite ends of the Lounge to discuss the
book in detail. Cindy's rationale for the smaller groups was that they give
everyone a much better opportunity to contribute to the discussion - and
this was borne out by the comments I received afterwards.

After a good solid hour or so of group discussion we came back together, had
a bit of a recap; thanked everyone for attending; thanked our hosts; and
relocated to a nearby pub to carry on. The 'official' proceedings kicked off
at 6pm and ended just after 8pm. The 'after-hours' discussions wound up a
couple of hours after that.

The entire event was terribly uncomplicated, and I highly recommend it.
Better yet, the discussion highlighted areas of the book I hadn't really
considered important on first reading, but has encouraged me to go back and
re-read those parts, armed with some real-world anecdotes to help make it
more concrete.

I'm already looking forward to the next one.

-- 
Steve 'Doc' Baty | Principal | Meld Consulting | P: +61 417 061 292 | E:
stevebaty at meld.com.au | Twitter: docbaty | LinkedIn:
www.linkedin.com/in/stevebaty

Blog: http://docholdsfourth.blogspot.com
Contributor: UXMatters - www.uxmatters.com
UX Australia: 26-28 August, http://uxaustralia.com.au
UX Book Club: http://uxbookclub.org/ - Read, discuss, connect.



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Re: [IxDA Discuss] twitter and IxDA once again

2008-08-22 Thread Melissa Casburn
Depends on how you define microblog: as a dedicated app or a component within a 
larger site? Facebook and MySpace have integrated current status into their 
apps. LiveJournal and other blog sites use the mood field to create the same 
sense of right here, right now. Twitter and Plurk are focused solely on this 
idea, and I'd argue that Twitter has first-mover advantage in the category, as 
people now have their networks established (what else could explain why people 
have stuck with the Fail Whale this often and this long?). I also think that 
Twitter nailed the brand... what the heck does plurk even mean?

Here's why it works for me:
- Their open API means lots of people get to build new ways to interact with 
it, and lots of people do... so I get to pick the experiences that work best 
for me on my laptop and my iPhone.
- I love that I can follow someone without forcing them to follow me. It lets 
me glean info from Jared Spool, Kathy Sierra and Jeremiah Owyang that I'd never 
have access to if everything had to even-steven.
- When I'm alone in the airport and my plane is delayed and I'm tearing my hair 
out, the constant, lightweight flow of tweets connects me to my home and my 
people. Twitter calms me down.
- My tweetstream is made up of friends, colleagues and family; tweets aimed at 
certain segments of my followers are likely irrelevant (and possibly even 
annoying) to the rest. This raises interesting questions in my mind about the 
nature of networks and of communication and about the relative value of the 
info we release into the wild. Twitter, in its utter simplicity, feeds 
complicated internal dialogues that I find valuable.

(Hi! I'm an Information Architect/User Experience Designer/Interaction 
Designer/Call It What You Will with a faboo interactive agency in Portland, OR 
called ISITE Design, and I've just joined IxDA.)



- Original Message 
From: Eric Scheid [EMAIL PROTECTED]
To: IxD [EMAIL PROTECTED]
Sent: Wednesday, August 20, 2008 7:20:24 PM
Subject: Re: [IxDA Discuss] twitter and IxDA once again

On 20/8/08 11:48 AM, David Malouf [EMAIL PROTECTED] wrote:

 So why does it work? What makes Twitter work? I'm not interested in
 what makes it fail. I'm interested in analyzing the positives.
 
 What makes twitter work where other micro-blogs fall short?


  

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