Re: [slim] Worst customer service ever!
Altec;475049 Wrote: Yes Hans, I have an update: I have changed my opinion about Logitech customer service after a friendly person called me today. What a drastic contrast to my first experience! I now once again trust this company and their products, thanks to Peter from Logitech Customer Care in Switzerland, who btw is also Danish. Thanks to Logitech in California someone finally showed interest in solving my problem in a professional way. I am sure that my problem will be fixed very soon and I believe what they say, that I was the victim of several unfortunate incidents and that this sort of problems will be a thing of the past. I am now glad that I didn't gave up and bought something else instead because the squeezebox family seems to be one of the most innovative product lines I have tried, with lots of possibilities. Sure that means that once in a while something goes wrong, but when I think about it I rather have an advanced product than an expensive outdated boring product such as some of the other products I looked at before choosing Squeezebox (of course only if I know that someone from customer service will try to help me if something fails...). Once again I want to buy the Squeezebox Radio and Touch. And yes Hans, the Radio is also in the shops here in Denmark. I won't reply to this thread anymore unless something crazy happens (which I doubt). Thanks I'm ecstatic that you have things back on track with the help of CS ,congrats, It seems you are quite happy of how everything turned out. I like to hear stories like yours, and the redeeming qualities appearing from the big scary companies.I know you want these components to work as I did, and I happy that you have won pal..Take care..and enjoy Cheers Daniel -- Djoel Djoel's Profile: http://forums.slimdevices.com/member.php?userid=31632 View this thread: http://forums.slimdevices.com/showthread.php?t=69869 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] Worst customer service ever!
Altec;474179 Wrote: Thanks Djoel and good luck to you too! I expect to hear from someone at Logitech on Monday - I will have no problems with Logitech if they treat me well. I might even give them a good review in the future but lets see if they can change my mind... the Touch and Radio was on my wishlist but I think I wait (not even sure you can buy them here in Denmark?). I got the feeling that this product is so close to a perfect product so it is a shame that Logitech doesn't give this product line a higher priority. I find it hard to believe that whatever they have saved in the process will pay off in the end... Thanks Altec and hope you get your call on Monday and everything goes well, and no one scream at you. I sold my Transporter today,lost out on some cash but I least I have my sanity lol.. Just couldn't keep something that was giving me such a head ache every time I turned it on...Not to mention the changes, and the confusion with Squeeze box, Squeeze center, Squeeze network, etc...( my be child's pay for allot folks, but not me)I just want to enjoy some tunes..I can get my Ipod for what the Transporter was doing, besides I have Apple TV, I'll just get DAC for that.. Maybe in the near future once they smooth out these current issues and CS gets better at speaking to their customers, I might buy another Transporter or what ever incarnation they might be.. Take care Daniel -- Djoel Djoel's Profile: http://forums.slimdevices.com/member.php?userid=31632 View this thread: http://forums.slimdevices.com/showthread.php?t=69869 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
Re: [slim] Worst customer service ever!
Altec;473298 Wrote: Yes, good to see that someone cares - apology accepted. You do get frustrated when you spend your money on a product that should make your life more pleasant but instead steals your time and energy. I hope I will regain my trust in Logitech real soon... this is a good start. Hey Altec glad your issue is being fix, I have a similar situation same thing I got talked down by someone at CS, the issues I was having were never resolved.Then I got the same survey asking how did my experience go! I've posted here about a month ago and nothing, not a single answer from anyone..I'm a bit reluctant to call Logitech, with my luck I'll get the same CS person. So I love how a few members comes out say that they had nothing but great experiences which maybe true but you look around here you'll see that there's a lot of unhappy people whether the new system, non connections, etc. So don't feel your the only one.. Good luck Djoel -- Djoel Djoel's Profile: http://forums.slimdevices.com/member.php?userid=31632 View this thread: http://forums.slimdevices.com/showthread.php?t=69869 ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss
