Re: [slim] Best way to make systems more available to the average Joe?

2008-02-19 Thread mikeswingler

Thanks autopilot and bobkoure for advice. Have now tried Softsqueeze,
but can't get it to work - it tries to connect to Slim Server, I have
been using Squeezecenter. In case it was a problem with Squeezecenter I
have downloaded the latest version, but can't get it to run. When I
check in My Computer it shows the original version I downloaded in
January. I suppose I should have waited until SC7 fully released.
Should I delete old SC7 before installing new SC7 ?
Mike


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-19 Thread bobkoure

Be sure you are using a version of softsqueeze that matches your server.
The easiest way to do that it to uninstall softsqueeze, re-download it
from your server and install it.
Once you're sure of that, try checking the firewall on your PC (the one
running softsqueeze). Make sure the server can access your PC via port
3483. When you run softsqueeze, your browser is connected from your PC
to your server - and then the server connects back to your PC, as
though it were a remote device (like, well, a Squeezebox), so it's an
-inbound- on 3483.
The easiest way to see if it's a firewall issue is to just disable /
turn off the firewall and test (note: only do this if you're not
connected directly to the internet, i.e. you're behind a hardware
firewall)


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-19 Thread jst1

mikeswingler;271008 Wrote: 
 Thanks autopilot and bobkoure for advice. Have now tried Softsqueeze,
 but can't get it to work - it tries to connect to Slim Server, I have
 been using Squeezecenter. In case it was a problem with Squeezecenter I
 have downloaded the latest version, but can't get it to run. When I
 check in My Computer it shows the original version I downloaded in
 January. I suppose I should have waited until SC7 fully released.
 Should I delete old SC7 before installing new SC7 ?
 Mike


Assuming you have Java installed on your computer, you can run
softsqueeze as an applet. Try this from your SlimServer web-gui; it
will run the applet from the webserver.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-19 Thread dSw

BlueWombat;269586 Wrote: 
 But here's still the other pieces where more can be done. For instance,
 though the software is getting better and more stable - 7.0 looks great
 - I still have enough glitches that I'm thinking of setting up a
 dedicated computer to run slimserver and act as a HTPC when needed. 
 This is where I see Slimdevices/Logitech extending the brand even
 further: a small, but powerful enough mini-pc that has Squeezecenter
 built in, probably mini-itx sized , but more powerful than something
 like a NAS (most of which don't seem have juice enough to run
 Squeezecenter competently), that has ripping software built in so that
 it is a one stop solution.  Maybe it's a box that even has a
 squeezebox receiver built in and you buy it as your primary
 squeezebox!

I've always thought that the addition of some kind of Slightly Fatter
Device with built-in SB, SC and ripping capability would be a great
idea. Make it easy to add music on external storage and integrate
iTunes and you could potentially open up a whole new market. The
requirement to have a separate PC is still a considerable barrier to
entry for many.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-19 Thread konut

I finally read this thread. I've been avoiding it as the premace of the
title seemed obviously wrong. An 'average Joe' listens to mp3 files.
Its only people who really care about the QUALITY of reproduction that
are the potential Slim Devices customers. Having said that, I agree
that there would be great advantage to having knowledgeable SB people
available for personal consultation.
Let me use myself as an example. I visit, on a daily basis,about 5
different audio, diy, audio manufacturers web sites/forums. I first
learned about SD on the Audiocircles forum when Vinnie Rossi of Red
Wine Audio started modding them. I subsequently bought a SB3 from him.
In preparation for this I bought a Windows laptop to use as a server as
the iBook I had had too many deal breaking pitfalls (flac support,
tagging support, etc.) to be used convieniently. Having read about the
grief many were having with wireless networking, I chose to use a
crossover cable. I managed to get everything working (EAC,Accuraterip)
to a degree. My albums appear as playlists, I have no albums or
generes, and what few artists show, were the ones already loaded on the
laptops Windows media player, and random ones from cds I've ripped. Some
albums have no tags at all, and I have to find the individual files for
playback. I know that I have a tagging 'problem' but I am loathe to try
and fix it as, and this is the key, THE SOUND QUALITY IS SO GOOD, I
don't want to muck up what useability I DO have. About 3 months ago,
all of a sudden, SS would not connect. Turned off the firewall and
bingo. About a month ago SS 6.2.2, my original, wouldn't boot up. I
uninstalled it and loaded 6.5.4. Everything working again, with the
firewall turned on. Do I have to tell you how much I dreaded making ANY
changes? I would be willing to pay someone a reasonable fee to help me
sort out my problems.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-18 Thread jst1

I've found the Buffalo LinkStation to be an ideal platform for a
SlimServer + Samba file server for a home / small office. It is a
technically complicated process to install this software (firmware
flash upgrade, Debian installation, compiling software,
configuration...But it requires no fiddling once installed and
operational. This platform is significantly more economical than the
other alternatives, both in purchase cost and ongoing operations (due
to extremely low power consumption). PM me if interested in learning
more or sharing ideas on this.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-17 Thread bl243

I think some simpler documentation would help.  The Wiki does have a
wealth of knowledge on it - but Wiki's are still quite geeky.  Sure
keep the wiki, but don't call it a wiki, just call it the Online
Manual (the average Joe might not know what a wiki is).  Also I
wouldn't describe the layout of the wiki as intuitive. 

Diagrams are very useful.  I haven't yet come across an overall
user-friendly diagram of how to setup a squeezebox.  A lot of people
see my squeezebox at home ask me how it works, and then are just
baffled by the explanation.  A small diagram that shows where your
music is, where the server is (why you need a server), where the
squeezebox is, where your wireless network fits in, where
squeezenetwork fits in - would make it much easier to get an overall
picture.

Also if you have no knowledge of the Squeezebox world, and you end up
at the slimdevices website, there is nothing that really tells you what
it all does.  For example - visit the slimdevices website and click on
product info and Squeezebox.  Nowhere does it mention that you can play
music that is stored on your PC. (It mentions that it plays digital
music files - but thats geek talk again) Nowhere does it say, in order
to play music from your PC you will need SlimServer.  

It does mention you can still play music when your computer is turned
off - but hang on, it hadn't even mentioned a computer until now - its
confusing.

I did a bit of reading before buying my first Squeezebox - but I still
had no idea what the difference was between using the Squeezenetwork
and a Slimserver.  Again, from the slimdevices homepage - where is the
information about what Squeezenetwork is and how it relates to the
squeezebox?

I think a slight redesign of the site and clarification of how it all
works would make all the difference.

Cheers,
Ben


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-17 Thread Mnyb

If one could make screen shots of everything, it would be a much better
wiki.
And also additional info with screenshots on the most common firewalls
and routers.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-17 Thread autopilot

I personally think the Wiki is fine the way it is, it's detailed and
contains info for people that want to get their hands dirty. Also, it's
a Wiki - user contributed, so by it's inherently never going to be that
simple, you would be over writing someone's work and effort trying to
do so.

Personally, i think a better, professionally written user guide and FAQ
is required in addition to the wiki. Something that takes just the
essentials and core elements, and lays them out in a step by step
manual. And not one thats user contributed, because thats a wiki and it
soon become over complicated.


-- 
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SLIMSERVER:[/B] 7.0 APLHA (WINDOWS XP) + ALIENBBC, SLIMSCROBBLER 
LAST.FM.
*AMP:* CAMBRIDGE AUDIO 640A (LIVING ROOM) / DENON MD30 (BEDROOM).
*SPEAKERS:* MISSION 701'S (LIVING ROOM) / KEF CRESTA 1'S (BEDROOM).
*REMOTE:* T-MOBILE MDA VARIO / HARMONY 525 (IR) / *BETA TESTING SB DUET
X 2 
[B]Clients:* 1 Squeezebox 3 + Softsqueeze + Squeezebox Receiver.

'LAST.FM' (http://www.last.fm/user/domrevans/)

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-17 Thread gbruzzo

autopilot;270037 Wrote: 
 Hi Mike. Napster is coming, although not sure when. 

Dear Autopilot,

you are sure of this? I would love it!  I asked the question before,
and received some bureaucratic answers by developers...never could
understand if they were actually working on the implementation, or
politely dismissing my query..

Regards, 

Giacomo


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-17 Thread autopilot

gbruzzo;270336 Wrote: 
 Dear Autopilot,
 
 you are sure of this? I would love it!  I asked the question before,
 and received some bureaucratic answers by developers...never could
 understand if they were actually working on the implementation, or
 politely dismissing my query..
 
 Regards, 
 
 Giacomo

In another thread, which i can't find (or be bothered to really, sorry)
Sean said that they were in the process of implementing the relevant DRM
code and it -should- follow that. Not for Squeeze Center 7.0, but not
far off. You have to read between the lines sometimes, they dont like
people to think it's official or dash expectations. But the hints where
blindingly obvious.


-- 
autopilot

SLIMSERVER:[/B] 7.0 APLHA (WINDOWS XP) + ALIENBBC, SLIMSCROBBLER 
LAST.FM.
*AMP:* CAMBRIDGE AUDIO 640A (LIVING ROOM) / DENON MD30 (BEDROOM).
*SPEAKERS:* MISSION 701'S (LIVING ROOM) / KEF CRESTA 1'S (BEDROOM).
*REMOTE:* T-MOBILE MDA VARIO / HARMONY 525 (IR) / *BETA TESTING SB DUET
X 2 
[B]Clients:* 1 Squeezebox 3 + Softsqueeze + Squeezebox Receiver.

'LAST.FM' (http://www.last.fm/user/domrevans/)

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-16 Thread autopilot

Pale Blue Ego;269956 Wrote: 
 Yes, and that same article strongly suggests having it professionally
 installed and configured! - even though the Klimax is pretty basic
 compared to the SB3 or Duet.


Well you would have to be so retarded to pay $20k for that, you would
need help installing it. And changing a light bulb.


-- 
autopilot

SLIMSERVER:[/B] 7.0 APLHA (WINDOWS XP) + ALIENBBC, SLIMSCROBBLER 
LAST.FM.
*AMP:* CAMBRIDGE AUDIO 640A (LIVING ROOM) / DENON MD30 (BEDROOM).
*SPEAKERS:* MISSION 701'S (LIVING ROOM) / KEF CRESTA 1'S (BEDROOM).
*REMOTE:* T-MOBILE MDA VARIO / HARMONY 525 (IR) / *BETA TESTING SB DUET
X 2 
[B]Clients:* 1 Squeezebox 3 + Softsqueeze + Squeezebox Receiver.

'LAST.FM' (http://www.last.fm/user/domrevans/)

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-16 Thread Phil Leigh

Pale Blue Ego;269956 Wrote: 
 Yes, and that same article strongly suggests having it professionally
 installed and configured! - even though the Klimax is pretty basic
 compared to the SB3 or Duet.

All high-end Linn gear is supposed to be dealer-installed (unless your
dealer decides you are capable of doing it yourself...this takes about
5 years of careful dealer-bonding and cartloads of money at regular
intervals IME)
:o)


-- 
Phil Leigh

You want to see the signal path BEFORE it gets onto a CD/vinyl...it
ain't what you'd call minimal...SB3+Stontronics PSU - Altmann
JISCO/UPCI - TACT RCS 2.2X with Good Vibrations S/W - MF X-DAC
V3/X-PSU/X-10 buffer (Audiocomm full mods)- Linn 5103 - Linn Aktiv 5.1
system (6x LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Townsend
Supertweeters, Kimber  Chord cables

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-16 Thread mikeswingler

As a recent newbie and a non- geek Joe, I have been following this
discussion with great interest. The first place I got stuck was ripping
100 cd's to mp3 using itunes, then discovering the sound quality was
poor. After looking at the forums I discovered EAC and also downloaded
Foobar (which I haven't used yet), but have now got all my cd's onto
the computer using EAC/FLAC. (had to buy a 500gb external hd when
computer full). My SB3 seems to work ok, although it often switches
itself off. As a UK resident my main problem is that the non-geek
facilities Rhapsody, Pandora and radio are all aimed at a US customer.
The UK equivalents Napster and Lastfm are not integrated and don't seem
to be able to be accessed as easily as the US ones. The SB3 is sold by
PCWORLD in the UK which is the main retail outlet in the country.
Logitech is an international brand. But your average newbie/non-geek
finds he has bought a piece of US technology that is not that easy to
set up and no one at his local store will know much about it. The
forums are a great support and its enjoyable joining in, but I find
I've got a new hobby, not a simple addition to my hifi system. (and I
still haven't discovered how to make a playlist yet - is that what
foobar does ??)
Mike Swingler
UK non-geek Joe


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-16 Thread autopilot

mikeswingler;270030 Wrote: 
 The UK equivalents Napster and Lastfm are not integrated and don't seem
 to be able to be accessed as easily as the US ones. 

Hi Mike. Napster is coming, although not sure when. Last.FM has been
working well with the SB3 for some time now using this plugin -
http://www.jamescraig.co.uk/SlimServer/lastfm.html. Pop into the
Plugins forum if you need help :)


-- 
autopilot

SLIMSERVER:[/B] 7.0 APLHA (WINDOWS XP) + ALIENBBC, SLIMSCROBBLER 
LAST.FM.
*AMP:* CAMBRIDGE AUDIO 640A (LIVING ROOM) / DENON MD30 (BEDROOM).
*SPEAKERS:* MISSION 701'S (LIVING ROOM) / KEF CRESTA 1'S (BEDROOM).
*REMOTE:* T-MOBILE MDA VARIO / HARMONY 525 (IR) / *BETA TESTING SB DUET
X 2 
[B]Clients:* 1 Squeezebox 3 + Softsqueeze + Squeezebox Receiver.

'LAST.FM' (http://www.last.fm/user/domrevans/)

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-16 Thread iwp

maggior;269945 Wrote: 
 
 Not to dimish the effort with this, but the real killer app would be to
 have a plugin like this for Windows since (for good or bad) most homes
 have a PC running some form of Windows and aren't prepared (at least
 initially) to dedicate a server to serving up music.

I completely agree! Windows support isn't useful to me personally so
it's pretty low on my own priority list, but if somebody wanted to try
making it work on Windows...

Ian


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-16 Thread bpa

I'm having a go a Windows version of CDImport. I put a CD player plugin
together using cdda2wav.exe so I'm using it again.

I've got the Info (and so got art work etc) and ripping to wav parts
working but I'm having trouble with flac and the tags.  Starting other
command from Perl under Windows has limitations  quirks which is
causing a few problems.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-16 Thread bobkoure

mikeswingler;270030 Wrote: 
 As a recent newbie and a non- geek Joe,...but I find I've got a new
 hobby, not a simple addition to my hifi system. (and I still haven't
 discovered how to make a playlist yet - is that what foobar does ??)
 Mike Swingler
 UK non-geek Joe
Mike - the easiest way to create a playlist is to just load all the
tunes you want, in the order you want, into your player (which could be
softsqueeze on your PC while something else is playing in the living
room) and then just click save - and you will be prompted for a
playlist name to save this list as - and you're done.
Judging from another thread here, if you have parties, have a list of
tunes you've created and let friends mess with the SB - save your list
to a playlist.
And... -treasure- your average-Joe-ness (or maybe, being in the UK
that'd be average-bloke-ness(?)). Once you get comfortable doing
something, you won't have that perspective any more.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread Peter

ModelCitizen wrote:
autopilot;269512 Wrote: 
  

My biggest fear has always been since the logitech acquisition that the
products could be 'dumbed' down to give them broader audience. Although
i would say that looking at Squeezecenter 7.0, thats not the case so
far.


You are looking in the wrong place then. Logitech's main UI focus is
the Jive Controller. Compared to the web interface and the old remote
this is very dumbed down (overall a lot simpler, less buttons, less
options). Which is just one of the things that makes is so brilliant.
  


The Controller is not what I'd call dumbed down.

It doesn't seem to be as customizable as the general SB3 menu though. 
I've simplified my manin SB3 menu by taking out all options I hardly 
ever use. I mostly browse by music folder. That seems to be impossible 
with the Controller.


Another annoyance is that the Controller doesn't remember the folders I 
accessed before. On the SB3 remote, when I browse to some subfolder, 
return to the main menu and try to get back to the same subfolder, it 
remembers the pathh I previously took, so I only have to press the right 
arrow to get back to the same spot. The Controller doesn't remember the 
path, which makes it a lot more work to get back. So, if I want to 
change shuffle or repeat mode, it's a lot more work to get back to where 
I was (not to mention that the SB3 remote has dedicated shuffle/repeat 
buttons which would've made the whole operation unnecessary in the first 
place.


To me it would be a big improvement if the Controller had some key 
combination that would take it to a quick settings screen where you 
could change things like shuffle and repeat so that the - button would 
take you back where you came from. This is similar to the rockbox 
software which also suffers from a lack of buttons.


Regards,
Peter

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread BlueWombat

I have to agree that one of the things that makes it difficult to sell
the Squeezebox et al. to friends is the need to be a partial geek to
use it. I got interested in the system because I have so many CDs, I
was ripping them to use for my ipod anyway and I saw a chance to
organize and simplify my life by having my music in one big CD
jukebox.  But the truth is this stuff runs on software, it's buggy and
the squeezebox's little display/remote combo just doesn't cut it for
sexy, user friendly, or non-geeky.  It has been very hard to even get
my wife to embrace it - For her, it just isn't as intuitive or easy as
popping in a CD.

That's why I'm excited about the new controller taking the geek factor
down a notch.  But here's still the other pieces where more can be
done. For instance, though the software is getting better and more
stable - 7.0 looks great - I still have enough glitches that I'm
thinking of setting up a dedicated computer to run slimserver and act
as a HTPC when needed.  This is where I see Slimdevices/Logitech
extending the brand even further: a small, but powerful enough mini-pc
that has Squeezecenter built in, probably mini-itx sized , but more
powerful than something like a NAS (most of which don't seem have
juice enough to run Squeezecenter competently), that has ripping
software built in so that it is a one stop solution.  Maybe it's a
box that even has a squeezebox receiver built in and you buy it as your
primary squeezebox!

In this scenario, the average Joe goes down to Best Buy, purchases the
super squeezebox with server/PC or a a package that includes a SB
receiver, a Logitech Squeezeserver box, plus the controller, plugs
the boxes in, goes through a simple setup routine, rips their first CD
straight to the box (or downloads straight to the box using the
controller to navigate to an music site!), and they are off playing
music.

I think having certified installers is OK, but only adds to the geek
factor.  What many potential users really want is a box they can
unpack, turn on and start using in minutes.  Not something with a ton
of required configuration. A Logitech server/squeezecenter/ripping box
could be designed to play well with the receivers/squeezeboxes out of
the box.

For the audiophiles in the bunch, there would still be the Transporter,
custom configurations, add-ons, etc.  You could still run everything off
of your own computer, etc, it would just give an option to those that
want to use something like Squeezecenter, but just want it to work.


-- 
BlueWombat

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread MuckleEck

As the title says is there any mileage in producing a book (pdf format
and/or physical) that covers the basic functionality of the
Squeezebox/Center, a simplistic guide to ripping (Windows/Mac/Linux),
how to integrate with itunes, musicIP etc etc...I know there are FAQs
and beginners guides, but it seems to me that the average Joe doesn't
visit these forums and would prefer to have a more simplistic guide.

Would logitech be able to put a link to such a guide on their website?

I for one am happy to help on the Windows side...


(CAVEAT)For those that may think I am being nasty or non-pc by using
the word dummies, I am only using this as in the titles of the popular
books already published, I am in no way stating that they are actually
dumb.(/CAVEAT)


-- 
MuckleEck

Alasdair

3 SB3s - Linn  - Acoustat - AudioEngine 2 - Cambridge Audio 640R - 
Mordaunt Short

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread amcluesent

Would logitech be able to put a link to such a guide on their
website?

There is the wiki...

Having two SB3 and a TP, I find that when the system fails it does so
without leaving many clues. I think Slimdevices would do themselves a
favour if they added more helpful guidance at the device end - having
the screen go off when there's a problem isn't too clever for noobs.

The problems seem to be -

a) Peeps don't RTFM/
b) Peeps have crocked wi-fi and then get grief when they add a streamer
on top
c) Peeps have crocked Windows installs (I assume Linux users are
tech-savvy)
d) DOA kit

Slimdevices should offer beer and pizza and get some noobs in, then ask
them to setup a system and observe what happens!


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread MuckleEck

amcluesent;269598 Wrote: 
 
 There is the wiki...
 


Agreed although I was thinking more of something along the lines of the
Sonos (mouth duly washed out) user guide, that is more graphical and
easy to understand.and I agree that the majority of linux users
are already tech-savvy enough not to need much.


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Alasdair

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread nacmacfeegle

Hi... Non-geek here, puters?-- fly them, I don't fix them..

The best thing I did in my Squeeze experience was to get a 'Network for
dummies' type book.  Prior to Squeezing up, I didn't know anyting about
this aspect and lets face it, setting up and understanding (if only on
basic terms) the network properly is key to a joyful relationship with
the Squeezies.

The book I got even had nice pictures, which is always good for the Non
Geek...

Instead of someone writing a manual, perhaps some recommendations on
good books, or sources of guidance


-- 
nacmacfeegle

Crusty old DellNetgear routerhomplug
Kitchen --- SB3AEgo M
Conservatory --- SB3Musical Fidelity TempestCanon S50

More Audiofool than Audiophile!

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread MuckleEck

I suppose I was looking at a combo book with the network info and
Squeeze info all in one...

macnacfeeglewhere is your 6 high blue scotsman wearing a kilt
avatar?


-- 
MuckleEck

Alasdair

3 SB3s - Linn  - Acoustat - AudioEngine 2 - Cambridge Audio 640R - 
Mordaunt Short

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread autopilot

ModelCitizen;269581 Wrote: 
 You are looking in the wrong place then. Logitech's main UI focus is the
 Jive Controller. Compared to the web interface and the old remote this
 is very dumbed down (overall a lot simpler, less buttons, less
 options). Which is just one of the things that makes is so brilliant.
 
 MC

I totally agree, but Squeeze Center is still there when you need more
finer control. So i dont think the overall 'package' have become dumbed
down, just had a less complicated element added to it. And it's
fantastic IMO :)


-- 
autopilot

SLIMSERVER:[/B] 7.0 APLHA (WINDOWS XP) + ALIENBBC, SLIMSCROBBLER 
LAST.FM.
*AMP:* CAMBRIDGE AUDIO 640A (LIVING ROOM) / DENON MD30 (BEDROOM).
*SPEAKERS:* MISSION 701'S (LIVING ROOM) / KEF CRESTA 1'S (BEDROOM).
*REMOTE:* T-MOBILE MDA VARIO / HARMONY 525 (IR) / *BETA TESTING SB DUET
X 2 
[B]Clients:* 1 Squeezebox 3 + Softsqueeze + Squeezebox Receiver.

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread Pale Blue Ego

I think this might be a great idea.  There are probably a lot of music
lovers who are reluctant to make the jump due to inexperience with
computers/networks/ripping/tagging/etc.  

Just as I believe there's a market for a 3rd-party PC builder to offer
systems designed to run slimserver, I think there's a market for
consulting services by local Squeezebox experts.  

Think of the different services a new buyer might require:

- Network design, including running cat-5 cable or setting up a wi-fi
router.

- installation and configuration of SqueezeCenter and SB hardware.

- Ripping and tagging of CD collections, or just an initial setup of a
proper workflow system to let the user do it themselves.

- along that same line, how about a backup service for music
collections?

- demo of consultant's existing system.  Seeing a whole-house SB
system in action makes a compelling case for the whole idea of the
Squeezebox.

Maybe the Support section of this website could include a list of
willing consultants, which services they offer, how far they'll travel,
how much they charge, etc.

I don't think it would paint the product as too complex or geeky. 
Anyone contemplating a Squeezebox will already have a pretty good idea
of the *concept* of storing songs as files on a computer and playing
them back elsewhere in the home.  But the devil's in the details, and
that's where experience and/or a bit of hand-holding can really help.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread Pat Farrell
Pale Blue Ego wrote:
 I think this might be a great idea.
 [snip]

 - Network design, including running cat-5 cable or setting up a wi-fi
 router.

And firewalls and anti-malware, making all the PCs, iTouch, etc. in the 
house all work seamlessly.

 - along that same line, how about a backup service for music
 collections?

and more general backup. Backup of quickbooks, taxes, email, etc.

Sadly, while lots of average joe users need this stuff, they don't like 
to pay for it.

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread robroe

maggior;269755 Wrote: 
 My point is that even the iPod, which is held in such high regard for
 its usability, isn't grasped easily by some.  I wonder how many iPods
 sit idle in the homes of people that were never able to figure out
 really how to use them.  There are probably a lot more than you would
 think.
My guess is quite a few. And even more which have been loaded up with
songs once by a relative or friend and then never updated again.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread autopilot

You know what causes a lot of problems for new users is the fact that
ISP's give away free crappy wireless routers, with super cheap generic
chipsets and odd configurations. Thats an issue that really needs to be
addressed too, because our friend 'Joe' assumes a wireless network is a
wireless network and he's quite happy with his uber cheap router - it's
they silly Squeezebox thats at fault, really!. I know people that are
seriously bot technically competent that had no problems at all with
their SB's. I know a guy who is about 70 that was given a second-hand
SB2 and he only started using PC's about 4 years ago, he had it working
in less than an hour (or so his son tells me). Complete novices who have
no problems at all - all because they have (admittedly by co-incidence)
reasonable working networks. Thats why i take such issue with SB's
being so complicated - i mean, are they really any harder than setting
up an iPod? My old VCR was harder. The issue is with networking, not
the SB per say. 80% of people who come on here who say MY Squeezebox
is not working usually find out that they should be saying my
wireless network is crap!. And finally, if it's down to bugs in the
software (and lets be honest yet diplomatic) it's had it's fair share -
some kind of certificate does nothing to address that, possibly just
muddies the waters further.

Still, it's a good discussion - cheers bobkoure :)


-- 
autopilot

SLIMSERVER:[/B] 7.0 APLHA (WINDOWS XP) + ALIENBBC, SLIMSCROBBLER 
LAST.FM.
*AMP:* CAMBRIDGE AUDIO 640A (LIVING ROOM) / DENON MD30 (BEDROOM).
*SPEAKERS:* MISSION 701'S (LIVING ROOM) / KEF CRESTA 1'S (BEDROOM).
*REMOTE:* T-MOBILE MDA VARIO / HARMONY 525 (IR) / *BETA TESTING SB DUET
X 2 
[B]Clients:* 1 Squeezebox 3 + Softsqueeze + Squeezebox Receiver.

'LAST.FM' (http://www.last.fm/user/domrevans/)

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread maggior

pfarrell;269716 Wrote: 
 
 This is why I recommend finding a geek friend and buying him/her a
 couple of beers.

I have had a good number of beers at my brother's place helping him
with his technology issues! :-).  Good advice.


-- 
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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread bobkoure

I like the notion of usergroups. There must be folks here old enough to
remember computer clubs. BTW I got my first PC (an Altair) that way,
and likely would never have spent money on such a thing if there hadn't
been a club that I could rely on as a support network.
Anyway, AFAICT there are quite a few of us who either have or are
willing to help new users get setup. I wonder if there's a way for
Logitech to encourage that. If it's goodies, I -have- noticed that
coffee mugs are more effective advertising than t-shirts, as the mugs
get taken to work and spark questions. Of course, I've worked in high
tech for so long that I may have a very skewed idea of the workplace.
Anyway, again, not being a marketing guy, I'm thinking of a mug with a
SqueezeBox on one side and something like
Sure! I'll help you set it up - you buy the
(and then a list with un-checked checkboxes):
[ ] dinner
[ ] lunch
[ ] beer
[ ] whatever.
But, like I said, I'm not a marketing guy...


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread autopilot

maggior;269755 Wrote: 
 I think it is interesting that you bring up the iPod as an example of a
 non-geek product that everybody can use.  When I bought my iPod, I was
 taken back when the salesperson informed me of a class that the store
 sponsored to help people get their CDs into iTunes, get their tunes
 onto their iPod, and then use their iPod.  A friend of mine's wife, who
 is an intelligent person, gave up on using an iPod.
 
 My point is that even the iPod, which is held in such high regard for
 its usability, isn't grasped easily by some.  I wonder how many iPods
 sit idle in the homes of people that were never able to figure out
 really how to use them.  There are probably a lot more than you would
 think.  
 
 So, if the SB becomes anywhere near as ubiquitous as the iPod, I think
 there would be a need for techies to assist people set up their SBs.
 
 The idea put forth is interesting.  I'm not sure that a certifcation
 would be necessary, but some sort of qualifications would be necessary.
 It's not as simple as just knowing networking, you have to know and
 understand CD ripping, transcoding, tagging, etc.  
 
 People regularly call in the Geek Squad (techies for hire from Best Buy
 here in the US) to set up their wireless networks and stuff.  Why not
 the SB squad? :-).
 
 If Logitech starts selling these in many large retail stores, perhaps
 it would be good to have knowledgable local users on hand to help with
 advice and/or offer services to set up and configure the devices. 
 Maybe these users would be from a Logitech sponsored user's club or
 something.
 
 This is a really good discussion.  It's very interesting to read
 everybody's viewpoints on this.

Points well made. Unfortunately, nothing personal, but i do completely
disagree :)

Firstly, i people want the Geek Squad to come to their house, fair
enough - there is obviously a market for them (they are in the UK now
too, at least the name is). But specifically for SB's? 

Secondly, iPod's are different in that they are stand alone items that
all basically all the same. SB's on the other hand are integrated into
another system, you home network, which is different for each person.
Would that sales person have said we have a class learning to use
SB's, we will also come around your house and configure your flaky
network? Ipod Vs SB - neither is more complicated than the other, it
is all about the networking. It's only a sales ploy anyway. That's why,
in my opinion, having a geek squad is a good idea, a 'squeezebox
certificate' is not (amounts other reasons). 

Finding qualified and experienced personal is all well and good, but
thats what the Yellow Pages are for (or whatever they call them in the
US).


-- 
autopilot

SLIMSERVER:[/B] 7.0 APLHA (WINDOWS XP) + ALIENBBC, SLIMSCROBBLER 
LAST.FM.
*AMP:* CAMBRIDGE AUDIO 640A (LIVING ROOM) / DENON MD30 (BEDROOM).
*SPEAKERS:* MISSION 701'S (LIVING ROOM) / KEF CRESTA 1'S (BEDROOM).
*REMOTE:* T-MOBILE MDA VARIO / HARMONY 525 (IR) / *BETA TESTING SB DUET
X 2 
[B]Clients:* 1 Squeezebox 3 + Softsqueeze + Squeezebox Receiver.

'LAST.FM' (http://www.last.fm/user/domrevans/)

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread conorm1

I thought I'd add my own opinion to this discussion (which I think is a
good one).

It seems to me that slimserver/squeezecentre exists primarily as
software to serve digital music to hardware over a network, wired or
unwired. In its vanilla form it does exactly this and it does it well
(in my experience on a number of platforms.) The difficulties that
occur are more normally to do with networking, mapping drives and
installing the software on platforms that aren't necessarily
appropriately powerful or configured - this isn't slimdevices problem
but more an issue of the technical environment.

It is also open source and this is both its great strength and
weakness. It's open source nature means that it is highly flexible and
the community, together with Slimdevices/Logitech, are able to make it
do additional stuff. This flexibility though means that many
technically illiterate people (I would class myself as a semi-geek in
that I am willing to tinker, and enjoy doing so, but I don't know much
about programming, perl, chroot, CLI etc) see all the cool stuff that
is possible but don't have the skills, or interest, to dabble. It is
frustrating to see that you can do X but when you try it doesn't work
because it is not just a case of downloading software and it self
installing.

In terms of hardware I believe that the Squeezebox is an awesome bit of
kit and the introduction of Transporter and now the Controller and
Receiver makes a great all round package that suits all sorts of people
with different needs - I can see a need for all of these in my home.I
also suspect that Squeezebox 4 (is there such a thing?) will also be
innovative and further compliment the range.

Whats my point? Well I suppose it is that you can't keep all of the
people happy all of the time but the core software and hardware is
fantastic and does what it is supposed to do and has the added
advantage of being organic in its ability to evolve and meet the needs
of us, the community. So as long as the core functionality exists, and
works well, I am happy.

Finally I would like to thank Logotech/Slimdevices because they
genuinley take an interest in their product and, in my opinion, stay
focussed on what it is that they should and shouldn't do. It is also to
their credit that senior staff often reply in these forums to both
criticism and praise and make their views be known in an objective and
sensible manner. As a user I appreciate that.

Regards,

C


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread maggior

autopilot;269726 Wrote: 
 
 snip
 less than an hour (or so his son tells me). Complete novices who have
 no problems at all - all because they have (admittedly usually by
 co-incidence) reasonable working networks. Thats why i take such issue
 with SB's being so complicated and being a 'geeks' toy - i mean, are
 they really any harder than setting up an iPod? My old VCR was harder.
 People need to differentiate between 'problematic' and 'difficult',
 bcause the two seem to be getting confused. The issue is almost always
 with networking in general, not the SB per say. 80% of people who come
 on here who say MY Squeezebox is not working! usually find out that
 they should be saying my wireless network is crap!. 
 
 snip
 Still, it's a good discussion - cheers bobkoure :)

I think it is interesting that you bring up the iPod as an example of a
non-geek product that everybody can use.  When I bought my iPod, I was
taken back when the salesperson informed me of a class that the store
sponsored to help people get their CDs into iTunes, get their tunes
onto their iPod, and then use their iPod.  A friend of mine's wife, who
is an intelligent person, gave up on using an iPod.

My point is that even the iPod, which is held in such high regard for
its usability, isn't grasped easily by some.  I wonder how many iPods
sit idle in the homes of people that were never able to figure out
really how to use them.  There are probably a lot more than you would
think.  

So, if the SB becomes anywhere near as ubiquitous as the iPod, I think
there would be a need for techies to assist people set up their SBs.

The idea put forth is interesting.  I'm not sure that a certifcation
would be necessary, but some sort of qualifications would be necessary.
It's not as simple as just knowing networking, you have to know and
understand CD ripping, transcoding, tagging, etc.  

People regularly call in the Geek Squad (techies for hire from Best Buy
here in the US) to set up their wireless networks and stuff.  Why not
the SB squad? :-).

If Logitech starts selling these in many large retail stores, perhaps
it would be good to have knowledgable local users on hand to help with
advice and/or offer services to set up and configure the devices. 
Maybe these users would be from a Logitech sponsored user's club or
something.

This is a really good discussion.  It's very interesting to read
everybody's viewpoints on this.


-- 
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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread maggior

Others have brought up that there are really 2 key areas where newbies
stumble - getting the networking issues cleared up and getting the
music on the CDs onto the computer.

It seems to me that there is a need for a music management piece to the
SB offering to simplify things for the user.  Certainly this shouldn't
preclude the use of other tools, but should be a way to get going for
those that don't care to do a ton of research and become an expert in
digital music management and transcoding.  Support 2 formats (mp3 and
FLAC - one lossy and one lossless).  You want others - go get your
tools of choice.

Yes, that opens up a whole can of worms and certainly would not be an
easy project to take on, but imagine how this would differentiate the
SB and SC from other offerings.  What does Sonos offer to music
management?  Rocku?


-- 
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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread iwp

maggior;269851 Wrote: 
 It seems to me that there is a need for a music management piece to the
 SB offering to simplify things for the user.  Certainly this shouldn't
 preclude the use of other tools, but should be a way to get going for
 those that don't care to do a ton of research and become an expert in
 digital music management and transcoding.  Support 2 formats (mp3 and
 FLAC - one lossy and one lossless).  You want others - go get your
 tools of choice.

I'm trying to build pretty much what you've described, starting with
importing CDs. See http://forums.slimdevices.com/showthread.php?t=42564
. If you're brave and geeky there's updated code in SVN at
http://sourceforge.net/projects/squimport/ but nothing easy to install
yet.

And, frankly, I wasn't even going to offer mp3 as an option! Well...
maybe eventually it'll integrate with Robin's flac2mp3 script to
maintain an ipod-friendly shadow directory.

Ian


-- 
iwp

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread pfarrell

slimkid;269715 Wrote: 
 Just out of curiosity, how much do you think a reasonable charge should
 be? I'm assuming it requires travel.

House calls about $100 to do anything. Call a plumber, HVAC,
electrician, etc. 

I would guess it really would take two visits, one to talk about what
the customer wants, and a second to do the work.

This is why I recommend finding a geek friend and buying him/her a
couple of beers.


-- 
pfarrell

Pat 
http://www.pfarrell.com/music/slimserver/slimsoftware.html

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread slimkid

Pale Blue Ego;269701 Wrote: 
 I think this might be a great idea.  There are probably a lot of music
 lovers who are reluctant to make the jump due to inexperience with
 computers/networks/ripping/tagging/etc.  
 
 Just as I believe there's a market for a 3rd-party PC builder to offer
 systems designed to run slimserver, I think there's a market for
 consulting services by local Squeezebox experts.  
 
 Think of the different services a new buyer might require:
 
 - Network design, including running cat-5 cable or setting up a wi-fi
 router.
 
 - installation and configuration of SqueezeCenter and SB hardware.
 
 - Ripping and tagging of CD collections, or just an initial setup of a
 proper workflow system to let the user do it themselves.
 
 - along that same line, how about a backup service for music
 collections?
 
 - demo of consultant's existing system.  Seeing a whole-house SB
 system in action makes a compelling case for the whole idea of the
 Squeezebox.
 
 Maybe the Support section of this website could include a list of
 willing consultants, which services they offer, how far they'll travel,
 how much they charge, etc.
 
 I don't think it would paint the product as too complex or geeky. 
 Anyone contemplating a Squeezebox will already have a pretty good idea
 of the *concept* of storing songs as files on a computer and playing
 them back elsewhere in the home.  But the devil's in the details, and
 that's where experience and/or a bit of hand-holding can really help.


Just out of curiosity, how much do you think a reasonable charge should
be? I'm assuming it requires travel.

This year I had two house visits, by heating system guy and washer
machine guy. Just to come and diagnose, they charge $130 in average.
One doesn't think twice about paying it on a cold Canadian Sunday
morning. However, I 'm having hard time imagining somebody paying that
kind of money for the set up of the device that costs $300.


-- 
slimkid

The sound stage will open up, bass will tighten and the imaging will
improve. DVD performance will also increase substantially.
http://www.youtube.com/watch?v=7iAj2aPdQnk or 
http://www.youtube.com/watch?v=VvMNuuFSvN0

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread maggior

autopilot;269765 Wrote: 
 Points well made. Unfortunately, nothing personal, but i do completely
 disagree :)

:-)

autopilot;269765 Wrote: 
 Firstly, i people want the Geek Squad to come to their house, fair
 enough - there is obviously a market for them (they are in the UK now
 too, at least the name is). But specifically for SB's?

I think you are right on this.  If this were to become a real need in
the marketplace, the GeekSquad would probably just get up to speed on
PC based music management on top of their networking knowledge.  From
that perspective, it's just another networked device like many other.


autopilot;269765 Wrote: 
 Secondly, iPod's are different in that they are stand alone items that
 all basically all the same. SB's on the other hand are integrated into
 another system, you home network, which is different for each person.
 Would that sales person have said we have a class learning to use
 SB's, we will also come around your house and configure your flaky
 network? Ipod Vs SB - neither is more complicated than the other, it
 is all about the networking. It's only a sales ploy anyway. That's why,
 in my opinion, having a geek squad is a good idea, a 'squeezebox
 certificate' is not (amounts other reasons). 
 

Yeah, but iPods do integrate onto the person's PC.  Though most users
probably don't care where the music files are put and what directory
structure they are put in, etc.  Here the integration is certainly
simpler.  But if people can't wrap their heads around dealing with a
simple iPod, how are they going to deal with the SB?

The class for the SB could be a networking basics class discussing
typcial and optimal network setups.  Then move into installing and
configuring SC.  Then getting your SB to talk to SC over the network. 
Then you have another host of things to talk about regarding ripping
CDs and stuff.  Then 5 minutes could be spent on using the SB itself.
:-)  This is the easy part.

autopilot;269765 Wrote: 
 Finding qualified and experienced personal is all well and good, but
 thats what the Yellow Pages are for (or whatever they call them in the
 US).

Yeah, we still have the yellow pages here.  But what would you look
under?  Audio enthusiest with networking experience?  Audio engineer
with some networking experience?  Probably professional audio
installation outfits will get up to speed on this stuff, much like they
have with HDTVs, home theaters, etc.

Somebody mentioned the old computer clubs.  That was a bit before my
time, but I do remember when OS/2 was up against Windows 95 in the mid
90's and you had groups of OS/2 users evangelizing the wonders of OS/2,
kind of like a fan club of knowledgable users.  

In the end, the simplest solution is usually the best - bribe a geek
with beer and pizza.


-- 
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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread Pat Farrell
maggior wrote:
   What does Sonos offer to music management?  Rocku?

The current (March 2008) issue of Stereophile talks about the Linn 
Klimax DS which is apparently Linn's Transporter clone. Altho it costs 
ten times as much.

There is a passing reference to a Linn labeled music server, with 
comments that it is a preloaded NAS.

For $20K, I'll personally fly anywhere in the US and install a preloaded 
SlimCenter server. For an extra $5K, you can have it any color you want.

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread Nostromo

maggior;269851 Wrote: 
 Others have brought up that there are really 2 key areas where newbies
 stumble - getting the networking issues cleared up and getting the
 music on the CDs onto the computer.
 
 It seems to me that there is a need for a music management piece to the
 SB offering to simplify things for the user.  Certainly this shouldn't
 preclude the use of other tools, but should be a way to get going for
 those that don't care to do a ton of research and become an expert in
 digital music management and transcoding.  Support 2 formats (mp3 and
 FLAC - one lossy and one lossless).  You want others - go get your
 tools of choice.
 
 Yes, that opens up a whole can of worms and certainly would not be an
 easy project to take on, but imagine how this would differentiate the
 SB and SC from other offerings.  What does Sonos offer to music
 management?  Rocku?

For the non-geeks, there's always the iTunes integration. It works
pretty well, AFAIK.  

But if you don't want to use iTunes, you have to go through a long
process I call fishing for the right apps. You then you have to
configure those apps (like EAC, for example). Maybe someone could put
together a SqueezeCenter distribution that would come with everything
you need.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread maggior

iwp;269857 Wrote: 
 I'm trying to build pretty much what you've described, starting with
 importing CDs. See http://forums.slimdevices.com/showthread.php?t=42564
 . If you're brave and geeky there's updated code in SVN at
 http://sourceforge.net/projects/squimport/ but nothing easy to install
 yet.
 
 And, frankly, I wasn't even going to offer mp3 as an option! Well...
 maybe eventually it'll integrate with Robin's flac2mp3 script to
 maintain an ipod-friendly shadow directory.
 
 Ian

I took a peek at the other thread.  Very cool effort.  Guess I didn't
exactly have an original idea :-).  Combine this with the slimcd and
you have a complete one-disc install solution for the server end!  That
would really be cool.

As another comment mentions, iTunes could be used too since they do
integrate.  But since it won't do FLAC, it wouldn't be consitent with
the Linux solution.

Not to dimish the effort with this, but the real killer app would be to
have a plugin like this for Windows since (for good or bad) most homes
have a PC running some form of Windows and aren't prepared (at least
initially) to dedicate a server to serving up music.


-- 
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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread maggior

Nostromo;269867 Wrote: 
 
 
 snip
 But if you don't want to use iTunes, you have to go through a long
 process I call fishing for the right apps. You then have to configure
 those apps (like EAC, for example). Maybe someone could put together a
 SqueezeCenter distribution that would come with everything you need.

Yeah, the fishing expedition can be fun.  I guess we've all been
through that.

Regarding the SC distribution idea, there is actually some really
good info that can be found on this site (with some digging) that
directs you to some tools like EAC and foobar2000.  Perhaps it would be
a good idea to forumlate some specific recommendations and put them into
a document that is included in the box.  Yes, many don't RTFM, but I
think even less read the maufacturer's website.  

The issue that I see with the info as it is presented today is that
there are many choices presented.  This is fine for somebody that has a
bit of a clue about what they are doing, but for the average joe, too
many choices can be daunting.


-- 
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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread Pale Blue Ego

Pat Farrell;269856 Wrote: 
 The current (March 2008) issue of Stereophile talks about the Linn
 Klimax DS which is apparently Linn's Transporter clone. Altho it costs
 ten times as much.

Yes, and that same article strongly suggests having it professionally
installed and configured! - even though the Klimax is pretty basic
compared to the SB3 or Duet.


-- 
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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-15 Thread BlueWombat

maggior;269851 Wrote: 
 
 It seems to me that there is a need for a music management piece to the
 SB offering to simplify things for the user.  Certainly this shouldn't
 preclude the use of other tools, but should be a way to get going for
 those that don't care to do a ton of research and become an expert in
 digital music management and transcoding.  Support 2 formats (mp3 and
 FLAC - one lossy and one lossless).  You want others - go get your
 tools of choice.

This is similar to what I was talking about - what my wife wants is
something that is as easy as loading a CD into the CD player, turning
on the receiver, and pressing play.  I think the new controller will go
a long ways to getting her there now that the system is set up...

Where I think there is an opportunity is at the beginning for new users
- I still like the idea of a small, attractive, server box with built-in
wifi, a CD Rom for ripping and Squeezecenter plus an integrated ripping
program.  Buy it, plug it in along with your receiver and controller,
they talk to each other because they are preset to do so (you can tweak
after the fact), you rip you music and play through the receiver, all in
a few minutes.  What kills neophytes is set up, things not working, and
confusing technical details.  These things don't bother me so much
because I am a semi-geek, but for so many others too many technical
details make it a non-starter - People want stuff that just plays. 
Maybe it's a bit like the Apple/Windows/Linux debates -  some people
want to get into the details of the operating system and some don't -
I'm hoping Slim Devices can straddle multiple needs.

Many on these forums wouldn't want the Squeezecenter-in-a-box solution,
but as I said before, as an open source product, they could still
develop their own server platform, use transporters, etc. to extend and
customize the product.


-- 
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[slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread bobkoure

First off, I love my Squeezebox and SqueezeCenter to death (so long as I
haven't done something to break 'em)
But... I'm a geek. I've written drivers and firmware and applications -
so the fact that I find installation dead easy means, well, nothing.

We've been getting more-than-occasional posts on the forums with fairly
inflammatory titles. I read that as average-Joes pissed off that
something isn't just working for them.
IMHO, the problem here is that they blame the product - and then tell
their friends (you know, that old saw about if you like something you
tell a friend, if you hate it you tell everyone you know).
I'm sure that SD and Logitech see this as a problem, but we have a
group of very smart people here, who, so long as they remember that the
rest of the world isn't necessarily as technically adept as they are,
may actually have a brilliant idea or two as to what to do.

So... all that said, and, just to start:
It seems to me that maybe SD had ought to think about having some kind
of installer certification , including training and testing - and a
way for those certified installers to get published - maybe here on
SD. I'd guess that'd help the loves music, has money, but technically
clueless part of the market. (Note - I'm not saying that this is a
brilliant idea - but it might help you think of one).

Or is this kind of thread a really dumb idea? (self-doubt creeps in...
guess I'd have tried product marketing if I didn't have that problem
:-) )


-- 
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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread autopilot

I think it's a daft idea personally. Giving a product a 'installer
certificate' would just make the product even more complicated to
average Joe. It's would not help sales, possibly harm them.

If people can's get on with the product, maybe they need to look
elsewhere. Apple or Sono's for example - really simple to install and
use, but at the expensive of functionality, customisability,
flexibility and community plugins, etc etc. But most people cant accept
that something might be a little difficult for them and blame the
product.

Also, if someone is so technically incompetent that they need a
professional installation, you could argue that they should not bother
at all - as how are they going to cope with maintaining it, trouble
shooting network issues and ripping and tagging music etc when the
'certified installer' is not around? Slimserver/Squeeeze Center is far
from perfect, but I would in fact argue that the initial installation
is not actually that hard, most problems people have are with their
existing Wifi network, PC or badly tagged music, not the Squeezebox
specifically.

My biggest fear has always been since the logitech acquisition that the
products could be 'dumbed' down to give them broader audience.


-- 
autopilot

SLIMSERVER:[/B] 7.0 APLHA (WINDOWS XP) + ALIENBBC, SLIMSCROBBLER 
LAST.FM.
*AMP:* CAMBRIDGE AUDIO 640A (LIVING ROOM) / DENON MD30 (BEDROOM).
*SPEAKERS:* MISSION 701'S (LIVING ROOM) / KEF CRESTA 1'S (BEDROOM).
*REMOTE:* T-MOBILE MDA VARIO / HARMONY 525 (IR) / *BETA TESTING SB DUET
X 2 
[B]Clients:* 1 Squeezebox 3 + Softsqueeze + Squeezebox Receiver.

'LAST.FM' (http://www.last.fm/user/domrevans/)

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread Pat Farrell
autopilot wrote:
 I think it's a daft idea personally.

I think its decent, and creative idea.

I would agree that requiring a certified installer is a daft idea.
But the world has many people who would like music and are technophobic.

Offering a list of 'qualified, honest and nice' folks to help with the 
setup could be a nice way to widen the population.


 My biggest fear has always been since the logitech acquisition that the
 products could be 'dumbed' down to give them broader audience.

You mean that they might make the product usable enough that many folks 
can enjoy the great features without being geeks themselves?


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread autopilot

Pat Farrell;269514 Wrote: 
 
 You mean that they might make the product usable enough that many folks
 
 can enjoy the great features without being geeks themselves?
 

No, i mean exactly what i said.


-- 
autopilot

SLIMSERVER:[/B] 7.0 APLHA (WINDOWS XP) + ALIENBBC, SLIMSCROBBLER 
LAST.FM.
*AMP:* CAMBRIDGE AUDIO 640A (LIVING ROOM) / DENON MD30 (BEDROOM).
*SPEAKERS:* MISSION 701'S (LIVING ROOM) / KEF CRESTA 1'S (BEDROOM).
*REMOTE:* T-MOBILE MDA VARIO / HARMONY 525 (IR) / *BETA TESTING SB DUET
X 2 
[B]Clients:* 1 Squeezebox 3 + Softsqueeze + Squeezebox Receiver.

'LAST.FM' (http://www.last.fm/user/domrevans/)

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread autopilot

Pat Farrell;269514 Wrote: 
 
 I think its decent, and creative idea.

Having the idea was decent and creative, thats what forums should be
for (not all the bitching of late), it's the idea itself i dont agree
with.


-- 
autopilot

SLIMSERVER:[/B] 7.0 APLHA (WINDOWS XP) + ALIENBBC, SLIMSCROBBLER 
LAST.FM.
*AMP:* CAMBRIDGE AUDIO 640A (LIVING ROOM) / DENON MD30 (BEDROOM).
*SPEAKERS:* MISSION 701'S (LIVING ROOM) / KEF CRESTA 1'S (BEDROOM).
*REMOTE:* T-MOBILE MDA VARIO / HARMONY 525 (IR) / *BETA TESTING SB DUET
X 2 
[B]Clients:* 1 Squeezebox 3 + Softsqueeze + Squeezebox Receiver.

'LAST.FM' (http://www.last.fm/user/domrevans/)

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread Pat Farrell
autopilot wrote:
 Pat Farrell;269514 Wrote: 
 You mean that they might make the product usable enough that many folks
 can enjoy the great features without being geeks themselves?
 
 No, i mean exactly what i said.

Being dumbed down is how you make it widely usable.

Clearly you are not the target audience for the idea.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread autopilot

Pat Farrell;269519 Wrote: 
 
 Being dumbed down is how you make it widely usable.
 
 Clearly you are not the target audience for the idea.

Your right, but thats not why i dont think it would be good. Having a
'certified network engineer' help you out maybe, because the vast
majority of peoples problems are network related and could have
happened with any product.


-- 
autopilot

SLIMSERVER:[/B] 7.0 APLHA (WINDOWS XP) + ALIENBBC, SLIMSCROBBLER 
LAST.FM.
*AMP:* CAMBRIDGE AUDIO 640A (LIVING ROOM) / DENON MD30 (BEDROOM).
*SPEAKERS:* MISSION 701'S (LIVING ROOM) / KEF CRESTA 1'S (BEDROOM).
*REMOTE:* T-MOBILE MDA VARIO / HARMONY 525 (IR) / *BETA TESTING SB DUET
X 2 
[B]Clients:* 1 Squeezebox 3 + Softsqueeze + Squeezebox Receiver.

'LAST.FM' (http://www.last.fm/user/domrevans/)

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread JimC

bobkoure;269505 Wrote: 
 First off, I love my Squeezebox and SqueezeCenter to death (so long as I
 haven't done something to break 'em)
 But... I'm a geek. I've written drivers and firmware and applications -
 so the fact that I find installation dead easy means, well, nothing.
 
 We've been getting more-than-occasional posts on the forums with fairly
 inflammatory titles. I read that as average-Joes pissed off that
 something isn't just working for them.
 IMHO, the problem here is that they blame the product - and then tell
 their friends (you know, that old saw about if you like something you
 tell a friend, if you hate it you tell everyone you know).
 I'm sure that SD and Logitech see this as a problem, but we have a
 group of very smart people here, who, so long as they remember that the
 rest of the world isn't necessarily as technically adept as they are,
 may actually have a brilliant idea or two as to what to do.
 
 So... all that said, and, just to start:
 It seems to me that maybe SD had ought to think about having some kind
 of installer certification , including training and testing - and a
 way for those certified installers to get published - maybe here on
 SD. I'd guess that'd help the loves music, has money, but technically
 clueless part of the market. (Note - I'm not saying that this is a
 brilliant idea - but it might help you think of one).
 
 Or is this kind of thread a really dumb idea? (self-doubt creeps in...
 guess I'd have tried product marketing if I didn't have that problem
 :-) )

It's not a bad idea, but it really wouldn't solve the problem we'd
eventually like to solve; that is, a simple to install and use whole
home music system that can be tailored to your specific requirements.

Right now, the single biggest stumbling block is the fact that
networking sucks, and we need a network to function.  However, I can,
without reservation, say that networking is LIGHT YEARS ahead of where
is was 15 or so years ago (anyone remember GENOS and GENSH for Netware,
for example?).  As it continues to get easier to install,
and--hopefully--more robust, it will get easier and easier to use our
products.

We're already working on simplifying SqueezeCenter, improving
SqueezeNetwork, etc.  We just need the network infrastructure side to
get easier too, and then we will be well positioned for broader
success.

We're running a marathon, not a sprint, and while we may not be as fast
as everyone would like, we're still getting miles under our feet.  As we
continue to broaden the product portfolio, improve the software, and see
networking improve, I think you'll see that we are on the right track to
deliver a broadly appealing consumer product; without having to
compromise the core things that make this architecture great.


-= Jim


-- 
JimC

well, she wasn't all of that, but she sure was some of that.  --
BKlaas' college buddy

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread Pat Farrell
JimC wrote:
 Right now, the single biggest stumbling block is the fact that
 networking sucks, and we need a network to function.  However, I can,
 without reservation, say that networking is LIGHT YEARS ahead of where
 is was 15 or so years ago (anyone remember GENOS and GENSH for Netware,
 for example?).

Networking is far ahead of where it was. I started serious networking 
work in the early 1970s. Ethernet was invented in 1973but didn't 
make it out of the labs until much later. Metcalfe started 3Com about 79.

If you read the Beginners forum, you see two main topics for problems: 
networking and ripping.

It seems to me that folks who are interested in non-mainline stuff, like 
running SqueezeCenter on Linux, are already fairly facile computer 
users, even if their experience is with just Windows or Macs.

I am sure that networking will be the major problem area ten years from 
now, while we are all listening to our Transporter 5 and SqueezeBox 17s.

I'd be willing to bet it will still be a problem 20 years out.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread peejay

I don't think the certification holds much water, but there are a number
of organisations locally here who perform audio/video system
installations for people who either don't know enough about it or have
enough money not to be concerned with it themselves. 
This idea seems to be a simple extension of that service, with extra
skills from the installers around wireles/wired networks and software
installation and configuration. 
Ripping and tagging can be tedious for the meticulous, but generally I
find when I buy a new album I simply pop it in the CD drive, and run
EAC, which automatically populates the album/song detail tags for me. I
check the tags quickly, and burn it to flac which results in the album
being exactly where I want it on the file system, correctly tagged. I
then run an album art down-loader for the art. This again is semi
automated after configuring the software for the location of the songs.

Then click rescan in the SS interface and away you go. I expect you
could even (I haven't researched this) trigger this from a daemon which
watches for changes in your music file system. 
Of course this describes the 'happy path' for loading music onto your
systemthere are other paths down which I have traveled as well.

So, to perform an installation to put all this in place for the
non-technical is a reasonable idea, I think (I've done it myself for
friends who see my SB and want one immediately). 

There will always be something which comes up for software users for
which they'll require assistance, but in the end this is common to all
installed applications. Will this provide a satisfactory income stream 
for you if you focus just on Logitech streaming media devices, maybe
not...
My two cents


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You got a squeeze box on your knee
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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread smc2911

autopilot;269512 Wrote: 
 Giving a product an 'installer certificate' would just make the product
 be perceived as being even more complicated to average Joe. It would
 not help sales, possibly harm them. And it certainly not help the
 'average joe', maybe just scare them. And how much would it cost to
 have someone install a $300 system?.I tend to agree with this point. While 
 there is doubtless always room
for product improvement to make SB products easier for the
tech-challenged, if this type of offering were to exist and be
advertised, it could send the signal that the product is just too
difficult for the average user.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread Pat Farrell
smc2911 wrote:
  if this type of offering were to exist and be
 advertised, it could send the signal that the product is just too
 difficult for the average user.

Yes, that is the fundamental assumption: that there is at least one 
barrier to the average Joe

I'm not in SD/Logi marketing, I don't know if this is a real or imagined 
problem.

Then again, nearly all of my friends are geeks, and I've recommended SB 
to many, and they all love it. So my world is not typical.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread peejay

So in the Sonos so much more friendly to the non-techincal user? Does it
have similar teething problems?


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I've got a fever above my waist
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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread smc2911

Based on anecdotal experience of friends/colleagues (3 sonos owners, 5
SB users), I would say that there is some simplicity with the Sonos,
but it comes at a significant cost. The reasons are:

(1) Sonos runs its own proprietary wireless network, whereas the SB
pigggy-backs on your own wifi network. The drawback for SB is the
challenge of dealing with such a diversity of hardware, the drawback
for sonos is more hardware and the risk of interference with your
existing network.

(2) Sonos effectively provides a server box too, albeit one that it far
less customisable than the Slimserver or SqueezeCenter. The advantage
for SB is that they don't charge you for that hardware as you already
have it (your PC/NAS/whatever), the drawback again is dealing with
diverse infrastructure.

For me the SB advantages are far greater, but for some the ease of the
Sonos is worth the extra $$. Logitech/SD are clearly aware of these
issues and are working hard to close the gap while retaining the
benefits of flexibility that their system provides.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread bobkoure

Hmm... I brought up installer certification more as an example idea,
hoping that if folks threw out enough different ideas, some of those
might spark a bright idea...


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread Pat Farrell
bobkoure wrote:
 Hmm... I brought up installer certification more as an example idea,
 hoping that if folks threw out enough different ideas, some of those
 might spark a bright idea...

You might be seeing the result of the thread title.
If you want ideas, a more open title would be Wanted: ideas to make 
system more accessible. When you start with best... it causes a lot 
of folks to react with:

This is not best, its not even good, let me shoot it down first.

You also need to figure out if you are trying to make it usable by 
average existing SB customers, or average computer users or average 
music lovers. My guess is that these are three different universes of 
potential customers.

The ancient jokes about calls to tech support asking which is the ANY 
key, I see this message saying press any key to continue are far too real.

To me the idea SqueezeBox is an Advent table radio, plug it in, and it 
works. I just want all my music, all of internet radio, and anything yet 
to be invented to work on it.

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread smc2911

Not trying to pour cold water here as I think that the underlying idea
is actually spot on and, I suspect, common in practice in an informal
way (an extension of the way I am sure many of us provide help desk
support to friends and family for the PCs and other technology).
Encouraging that and expanding it is worthwhile. What I'm less sure
about is formalising it, which is where I see the risk that the implied
message is great device but you need a PhD to work it. These forums
themselves provide a form of informal support as does the wiki and I'm
all for ideas to further extend the effectiveness of this extremely
knowledgable user community.


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread slimkid

smc2911;269567 Wrote: 
 Not trying to pour cold water here as I think that the underlying idea
 is actually spot on and, I suspect, common in practice in an informal
 way (an extension of the way I am sure many of us provide help desk
 support to friends and family for the PCs and other technology).
 Encouraging that and expanding it is worthwhile. What I'm less sure
 about is formalising it, which is where I see the risk that the implied
 message is great device but you need a PhD to work it. These forums
 themselves provide a form of informal support as does the wiki and I'm
 all for ideas to further extend the effectiveness of this extremely
 knowledgable user community.

So, how about making yourself available to the local dealer, to help
out with customers in trouble? See where that leads you.

K


-- 
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The sound stage will open up, bass will tighten and the imaging will
improve. DVD performance will also increase substantially.
http://www.youtube.com/watch?v=7iAj2aPdQnk or 
http://www.youtube.com/watch?v=VvMNuuFSvN0

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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread smc2911

That's not a bad idea. Also, if Logitech were planning any promotions in
local stores, they could let the community know who could attend to show
off enhanced features (plugins etc).


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Re: [slim] Best way to make systems more available to the average Joe?

2008-02-14 Thread ModelCitizen

autopilot;269512 Wrote: 
 My biggest fear has always been since the logitech acquisition that the
 products could be 'dumbed' down to give them broader audience. Although
 i would say that looking at Squeezecenter 7.0, thats not the case so
 far.
You are looking in the wrong place then. Logitech's main UI focus is
the Jive Controller. Compared to the web interface and the old remote
this is very dumbed down (overall a lot simpler, less buttons, less
options). Which is just one of the things that makes is so brilliant.

MC


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It's the music, stupid.
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