Re: [discuss] OpenOffice.org Knowledgebase FAQ
On Wed, 2005-05-04 at 10:20 +0300, Alexandro Colorado wrote: Wow great stuff I threw some questions at it and it handled very good. I wish this tool get spread out within the community. Many thanks Jonathon Thanks for your support Alexandro. Feel free to add any content you think is suitable :) Regards Jonathon -- OOo Tips (RSS) - http://mindmeld.cybersite.com.au/tips.rss OOo Knowledgebase - http://mindmeld.cybersite.com.au/ Cybersite Consulting - http://www.cybersite.com.au/ Training4Linux - http://www.training4linux.com - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [discuss] OpenOffice.org Knowledgebase FAQ
On Wed, 2005-05-04 at 16:43, Jonathon Coombes wrote: [snip] I have put together some basic information regarding the OpenOffice.org knowledgebase. [snip] On Wed, 2005-05-04 at 19:55, Louis Suarez-Potts wrote: What technology is being used here? Also, perhaps we can begin to think of sending people to the KB once it is formally up. I too think the knowledgebase fantastic! Between sessions at the Canberra conference the following idea was floated with those present and was very positively received: * That the knowledge base system be presented as the first point of call when asking for help. (First page of OpenOffice.org? Information in OpenOffice.org help?) *Greater integration between the current FAQs and the knowledgebase system. But the FAQs still be browsable. * That if the knowledge base doesn't answer the problem then a message gets sent to the users list. * The users list could then have a greater degree of coordination, and formal updating of the knowledge base. * Those responsible for answering queries on the users list (now that fewer queries would be coming through) would be better able to identify those issues that should be requests for enhancements or bug fixes and put them into Issue Tracker. In my opinion, such a system would: * Save users having to be on a mailing list receiving 100+ emails a day when all they wanted was an answer to a question. * It would better utilise the volunteer effort. * Be a great marketing point. Depending on how the system works it might even be possible to give guaranteed response times. As I understand it the technical issues are: * Integrating the FAQ and knowledgebase so that one update works in both places. * Limiting access rights to updating the knowledgebase. Thanks, Ian - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [discuss] OpenOffice.org Knowledgebase FAQ
On Wednesday 04 May 2005 03:23, Jonathon Coombes wrote: On Wed, 2005-05-04 at 00:55 -0700, Louis Suarez-Potts wrote: Jonathan, * Hi All, I have put together some basic information regarding the OpenOffice.org knowledgebase. I am intending to post this once a month at the most, to let people know of its availability. Please feel free to send comments on any of the materials or suggestions for improvements. This is terrific news! [big snip][ 8. What if there is no match for my question? Contribute the question anyway so that it can be added to the knowledgebase. Then submit your question to the users mailing list at www.openoffice.org. This functionality is in the process of being automated to make it simpler for new users. What technology is being used here? Also, perhaps we can begin to think of sending people to the KB once it is formally up. The technology for managing mailing to the user list etc will be my own invention. :) The technology in the actual knowledgebase in a synaptic network model which functions parallel that of our understanding of the brain's functionality. It takes some effort to setup, but once going, it seems to work well. Hi Jonathan, Thanks for this very brilliant website. As luck would have it, the website did not correctly answer my two questions (How do I make a header? or How do I turn off autocorect?) but the interesting thing is that it *did* answer some other questions that had been bothering me, such as how to turn manually formatted text into a style. So not only was the program useful, but it is also clear even to a simple end user like me that this program probably has the ability to learn, and will get better as it is used! So I think that this is fantastic! Does Microsoft offer a free service like this for Office? I am betting that this is a service that we have that Microsoft does NOT have! If someone could answer this question, I would really appreciate it, because I am going to link Jonathan's Marvelous Machine to the Digital Tipping Point when Jonathan says that it is ready. - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
Re: [discuss] OpenOffice.org Knowledgebase FAQ
On Wed, 2005-05-04 at 16:43, Jonathon Coombes wrote: [snip] I have put together some basic information regarding the OpenOffice.org knowledgebase. [snip] On Wed, 2005-05-04 at 19:55, Louis Suarez-Potts wrote: What technology is being used here? Also, perhaps we can begin to think of sending people to the KB once it is formally up. I too think the knowledgebase fantastic! Between sessions at the Canberra conference the following idea was floated with those present and was very positively received: Yes... it's been discussed for a while; Scott Carr had set up a trial one on OOoDocs a couple of years ago, and we had tried to do something like that with users list. But this latest foray by Jonathan is more complete. * That the knowledge base system be presented as the first point of call when asking for help. (First page of OpenOffice.org? Information in OpenOffice.org help?) At the least, from the Support page. *Greater integration between the current FAQs and the knowledgebase system. But the FAQs still be browsable. Yes. * That if the knowledge base doesn't answer the problem then a message gets sent to the users list. yes. In this way, we can take some of the load off of the users@ list. It was never meant to handle so many posts! * The users list could then have a greater degree of coordination, and formal updating of the knowledge base. yes. * Those responsible for answering queries on the users list (now that fewer queries would be coming through) would be better able to identify those issues that should be requests for enhancements or bug fixes and put them into Issue Tracker. yes, that was the original idea. In my opinion, such a system would: * Save users having to be on a mailing list receiving 100+ emails a day when all they wanted was an answer to a question. yep. * It would better utilise the volunteer effort. yep. * Be a great marketing point. Who cares? :-) Depending on how the system works it might even be possible to give guaranteed response times. Oh, no. Down that path we are not going. This is a free project, not a company! :-) As I understand it the technical issues are: * Integrating the FAQ and knowledgebase so that one update works in both places. yes. The same ones as before. Cheers Louis - To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
