[ACFUG Discuss] HostMySite observations?
For those of you who have been hosting your or your clients' sites on HostMySite for a number of years, how would you describe their quality trend over time? Thanks in advance for your replies. Respectfully, Adam Churvis Productivity Enhancement
RE: [ACFUG Discuss] HostMySite observations?
Dusty, And your new VPS provider is...? Inquiring minds want to know! Paul Morton From: ad...@acfug.org [mailto:ad...@acfug.org] On Behalf Of Dusty Hale Sent: Friday, February 01, 2013 9:15 AM To: discussion@acfug.org Subject: Re: [ACFUG Discuss] HostMySite observations? From total hosting stardom to complete has-been. I used to think they were the best thing since sliced bread but now they're just plain difficult to deal with and just not the same HostMySite that developers used to love. I use them only because I still have a few shared sites left there and I plan to move those eventually. I also had to move my Windows VPS and CF setup because they just suddenly discontinued the service on it and tried to force me to moving to their new cloud service at more than double the cost. We found another reliable VPS provider for almost half of the original cost of their VPS service they discontinued and the new provider we found has not only saved us a ton of money but they've done a far better job than HMS has done since they went downhill. Ironically I think about 1 year after killing my VPS service, they started offering it again but it's too late it was too much work to move it and the new provider is better and the cost is only half what I was paying HMS. Dusty On Fri, Feb 1, 2013 at 9:58 AM, Adam Churvis a...@productivityenhancement.com wrote: For those of you who have been hosting your or your clients' sites on HostMySite for a number of years, how would you describe their quality trend over time? Thanks in advance for your replies. Respectfully, Adam Churvis Productivity Enhancement -- Dusty Hale Email: du...@dustyhale.com Phone (USA): +1.850.387.2321 Skype (World Wide): dustyhale CONFIDENTIALITY NOTICE: This transmission and any accompanying information are intended exclusively for the addressee. Information may be proprietary, privileged, and confidential or otherwise legally exempt from disclosure. The authorized recipient of this information is prohibited from disclosing this information to any other unauthorized party and is required to maintain the privacy/security of the information. If you are not the addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it. If you have received this message in error, please contact the sender immediately and, unless instructed otherwise by sender, destroy or delete the message and accompanying information completely from all systems and within standards required by State or Federal law. - To unsubscribe from this list, manage your profile @ http://www.acfug.org?fa=login.edituserform For more info, see http://www.acfug.org/mailinglists Archive @ http://www.mail-archive.com/discussion%40acfug.org/ List hosted by http://www.fusionlink.com -
Re: [ACFUG Discuss] HostMySite observations?
While I do know one person who is happy with Hosting.com (previously HostMyCF ). I think he is only happy because he doesn't ever need their pathetic customer support. I personally have one client on hosting.com (VPS) and I find that the support is horrible. Their mail servers have been hacked multiple times over the 6 months leading to the servers being blacklisted and having my client's email rejected as spam. There customer service is horrible, and they went to an automated ticket process that will only let you get support through said system. (i.e. they dropped phone and email support, you need to use their poorly implemented website.) They promised to support CF and we were paying them to install all OS service packs and CF hotfixes. My client was forced (by his clients) to start running regular vulnerability scans. When that happen in October, we subscribed to HackMyCF.com. When the first scans came out, we found out that only one CF Hotfix was ever installed, and I spent an entire weekend bringing the server up to date myself. So hosting.com never delivered on what was promised... For good support Try Fusionlink (with personal ties to ACFUG) or for really cheap hosting try Viviotech. --Frank On 02/01/2013 11:44 AM, Tom McNeer wrote: As far as trend goes, I completely agree with Dusty. I have had two clients who had either a dedicated server or VPS at Hosting.com (as they're now called). Both used a shared database server to save money. Over the last two years, the service and support has become horrendous. Both of the above accounts qualified for Entourage support - which used to mean that you'd get someone who would help with your problem, regardless of what it was. As the shared database server performance began to decline precipitously (I saw drops of several thousand percent in response time, which is ridiculous in my book, even on a shared service), I attempted to find out what was up. The Entourage support team now cannot even see the shared servers. All they could do was switch me to their shared support, who (in essence) told me, It's a shared database server. That's what you get. I've moved both clients, of course. In one case, we asked out of a contract several months back because of the declining service. We were told we could leave if we paid about 90% of the remaining contract cost. -- Thanks, Tom Tom McNeer MediumCool http://www.mediumcool.com 1735 Johnson Road NE Atlanta, GA 30306 404.589.0560 - To unsubscribe from this list, manage your profile @ http://www.acfug.org?fa=login.edituserform For more info, see http://www.acfug.org/mailinglists Archive @ http://www.mail-archive.com/discussion%40acfug.org/ List hosted by http://www.fusionlink.com -
