Re: [Elecraft] Elecraft's 1-Year Limited K3 Warranty?

2007-07-30 Thread Neal Campbell
I have been friends with previous employees/manager of the ham gear
stores and all is not what it seems to the user community. They make
very little markup today on rigs, they make their money on the small
things (cables, plugs, books, etc) so their profit incentive is to get
you into their store to look at rigs and then buy the accessories.

Who doesn't think that the K3 would draw a crowd?

The second dynamic is where Yaesu and Icom are headed. They seem to be
invested in the 10K rigs (FTDX9000, IC7800). The Yaesu rig isn't even
sold at the stores, you order it at the store and then its made and
shipped from Yaesu. Not many (any?) stores can afford to stock these
for their sales floor so they do not even get you into the store to
buy other stuff. I do not see the ham chain stores pushing these
radios much (they don't have any real experience with them unless they
own them). So the FT2000, IC-7000, k3 rig price class is their premium
rig market. I think they would enjoy having them all stocked.

All in all its a worthwhile experiment (and it wouldn't either hurt
the Elecraft image nor the buyer).

Neal k3nc

On 7/30/07, Rick Dettinger <[EMAIL PROTECTED]> wrote:
>
> > That "first consumer purchase" wording is informative - it could
> > indicate that sometime in the future I may be able to buy a new Elecraft
> > product over the counter at HRO and other ham gear stores.
> >
> > I really don't know if Elecraft is looking at the sales outlet
> > possibility seriously, but if it occurs, the warranty now covers it.
> >
> > 73,
> > Don W3FPR
> =
>
> I was thinking that HRO couldn't be happy about the K3 as there will be
> little reason to buy any other rig.  But if they can sell them, that is
> another matter.   I don't know if there is enough markup in the K3 to
> support second party retail sales.  It seems like we are getting alot of
> radio for the dollar.
> 73
> Rick Dettinger
> K7MW
>
>
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Re: [Elecraft] Elecraft's 1-Year Limited K3 Warranty?

2007-07-30 Thread Rick Dettinger

> That "first consumer purchase" wording is informative - it could
> indicate that sometime in the future I may be able to buy a new Elecraft
> product over the counter at HRO and other ham gear stores.
>
> I really don't know if Elecraft is looking at the sales outlet
> possibility seriously, but if it occurs, the warranty now covers it.
>
> 73,
> Don W3FPR
=

I was thinking that HRO couldn't be happy about the K3 as there will be
little reason to buy any other rig.  But if they can sell them, that is
another matter.   I don't know if there is enough markup in the K3 to
support second party retail sales.  It seems like we are getting alot of
radio for the dollar.
73
Rick Dettinger
K7MW


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Re: [Elecraft] Elecraft's 1-Year Limited K3 Warranty?

2007-07-30 Thread Don Wilhelm

Eric Swartz - WA6HHQ, Elecraft wrote:

Fixed! We always intended this to reflect the date we ship to a customer.

The new wording is:

**" This warranty is effective as of the date of first consumer purchase 
(or if shipped from factory, date product is shipped to customer)."


73, Eric  WA6HHQ
Elecraft

That "first consumer purchase" wording is informative - it could 
indicate that sometime in the future I may be able to buy a new Elecraft 
product over the counter at HRO and other ham gear stores.


I really don't know if Elecraft is looking at the sales outlet 
possibility seriously, but if it occurs, the warranty now covers it.


73,
Don W3FPR
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[Elecraft] Elecraft's 1-Year Limited K3 Warranty?

2007-07-30 Thread Fred (FL)
Eric -

Thanks for clarifying the "warranty" thing, for
our purchases of the future K3.  I figured it
was a typo.

to unknown 

Lost no sleep, not a big deal - just a normal
thing us customer types, ask.  I'm not into
mojo - rather a guy who has been burned in
more than a few transactions over the years 

 %50 to Water System guy, cancelled order for
"magic water treatment ozone" thingy - never got $50
back. (1985)

 $2700 lost, for co-sign 3 of us did, for
co-worker, who's nephew had brain cancer.  Never got
our $2700 back. (1986)

 $700 lost, for "like new Chevy Caprice", that
instead of 100K miles, had 300K well-hidden miles.
I paid for motor. (1973)  Shoe salesman sold his car.

 $550 lost, for "new motor" we had to put in
ourselves, into our pickup truck we loaned to a
nice couple we barely knew, for church activities -
they burnt motor out, and busted block in their
moving activities.  Returned truck to us "
sorry about that". (1991)

 $3700 Insurance Claim we had to cover on our
car, for "commercial park tent" blowing onto our
car.  ". we have no insurance like that".
(July 2007)

 $100 lost for repairing "clutch" in motorscooter,
bought from a good friend, for his like-new
no-problems never used Honda Scooter.  Bought scooter,
he's got mojo. (May 2007)

I tend to give the other guy, the break.  And normally
had been always a trusting soul. These
dissapointments happen, and to some they are not
seen, from their position in the sand.  It WILL
happen to the best of us!

...good luck
Fred, de N3CSY


   

Pinpoint customers who are looking for what you sell. 
http://searchmarketing.yahoo.com/
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[Elecraft] Elecraft's 1-Year Limited K3 Warranty?

2007-07-29 Thread Don Rasmussen
Please - a raise of hands of those that were losing
sleep over this. Anyone - anyone? ;-)

Personally, I wound each one of the toroids in both of
my K2 kits 12 times. I know this because there is
double the amount of magnet wire you need in the box
and I got free red and green wire from them 5 times. 

Yes, I exaggerate, but four times - honest. I sent
back a front panel because I didn't like the paint job
and the first manual because the binder put some of
the pages in wrong. All that was fixed for free,
immediately, and without regard to the purchase date.

Hehe - of all the challenges I had with the K2 and
accessories - getting help, even on outrageous
requests has been the least of my concern.

But thanks to Eric - this will reassure the newbies to
the den of mojo.  

====

[Elecraft] Elecraft's 1-Year Limited K3 Warranty?
Eric Swartz - WA6HHQ, Elecraft eric at elecraft.com 
Sun Jul 29 19:08:29 EDT 2007 


Fixed! We always intended this to reflect the date we
ship to a customer.

The new wording is:

**" This warranty is effective as of the date of first
consumer purchase 
(or if shipped from factory, date product is shipped
to customer)."

73, Eric  WA6HHQ
Elecraft


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Re: [Elecraft] Elecraft's 1-Year Limited K3 Warranty?

2007-07-29 Thread Eric Swartz - WA6HHQ, Elecraft

Fixed! We always intended this to reflect the date we ship to a customer.

The new wording is:

**" This warranty is effective as of the date of first consumer purchase 
(or if shipped from factory, date product is shipped to customer)."


73, Eric  WA6HHQ
Elecraft


Tom Hammond wrote:

Fred:

Don't worry, pal... they'll make it 'right'..

Tom Hammond   N0SS

At 09:39 07/27/2007, Fred (FL) wrote:

I suggest that Elecraft START their K3 WARRANTY,
at shipment date.  Wording on Elecraft site,
talks about order-date.  But with the initial
waiting periods, and now another 4-week delay
in shipments - it makes much more sense, to
start our K3 rig warranties, from the day
the units ship.

I realize Elecraft has a great customer
satisfaction program - but it just makes
sense to date our K3 Warranties, from date
Elecraft actually shipped it to us.





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Re: [Elecraft] Elecraft's 1-Year Limited K3 Warranty?

2007-07-27 Thread Ken Kopp

"Warranty" isn't an issue for me, given Elecraft's reputation.

As others have said in one way or another ... there aren't
many (any?) manufacturers/dealers that we'd stand in line to
say, "Here, please take my money and ship when you can." (:-))

73! Ken Kopp - K0PP
[EMAIL PROTECTED]

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Re: [Elecraft] Elecraft's 1-Year Limited K3 Warranty?

2007-07-27 Thread Tom Hammond

Fred:

Don't worry, pal... they'll make it 'right'..

Tom Hammond   N0SS

At 09:39 07/27/2007, Fred (FL) wrote:

I suggest that Elecraft START their K3 WARRANTY,
at shipment date.  Wording on Elecraft site,
talks about order-date.  But with the initial
waiting periods, and now another 4-week delay
in shipments - it makes much more sense, to
start our K3 rig warranties, from the day
the units ship.

I realize Elecraft has a great customer
satisfaction program - but it just makes
sense to date our K3 Warranties, from date
Elecraft actually shipped it to us.

Fred, N3CSY, NY/FL
. snowbird, a'waiting




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[Elecraft] Elecraft's 1-Year Limited K3 Warranty?

2007-07-27 Thread Fred (FL)
I suggest that Elecraft START their K3 WARRANTY,
at shipment date.  Wording on Elecraft site, 
talks about order-date.  But with the initial
waiting periods, and now another 4-week delay
in shipments - it makes much more sense, to
start our K3 rig warranties, from the day
the units ship.

I realize Elecraft has a great customer
satisfaction program - but it just makes
sense to date our K3 Warranties, from date
Elecraft actually shipped it to us.  

Fred, N3CSY, NY/FL
. snowbird, a'waiting


   

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protection.
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