Re: [Elecraft] Order status query goes unanswered
Eric has asked that the tread be closed. He's also given alternatives to making this kind of complaint in public. I can think of at least one other way to get through to Elecraft that doesn't involve the list or an overseas call. Thanks everyone for your consideration. 73 -- Lynn On 3/6/2015 2:35 PM, Stewart wrote: Eric, I have made enquires about my order status using sal...@elecraft.com and sa...@elecraft.com addresses. To date I have yet to receive an answer from either... 73 Stewart G3RXQ On Fri, 06 Mar 2015 13:07:18 -0800, Eric Swartz - WA6HHQ, Elecraft wrote: Thread closed. __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
Eric, I have made enquires about my order status using sal...@elecraft.com and sa...@elecraft.com addresses. To date I have yet to receive an answer from either... 73 Stewart G3RXQ On Fri, 06 Mar 2015 13:07:18 -0800, Eric Swartz - WA6HHQ, Elecraft wrote: Thread closed. In the future, if you have problem like this, please immediately give us a call. We'll certainly help you right out. I wasn't aware the automated reply said to email sales3 - While we do read that daily, we'll see if we can correct that to sa...@elecraft.com Lastly, Guys - it is in violation of list guidelines to -personally- criticize other's postings with negative, overly critical or snide remarks. Keep it polite. If you have a problem with a posting, please email the moderator. (me) .. Do not privately -or- publicly chastize the poster. Doing so is rude and risks being removed from the list. If you can't keep it polite, don't send the email. 73, Eric moderator, co-owner and the buck-stops-here guy.. elecraft.com On 3/4/2015 1:28 PM, David Cole wrote: Too bad, everyone knows what happened, everyone knows how Elecraft handled it, everyone knows what will happen, and everyone knows Elecraft will do good to make this right... Everything beyond that is just drama... __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to stew...@twinwood.me __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
Hi Stewart, Lisa (sa...@elecraft.com) sent you a reply in response to your original email inquiry. She also just sent you another email on this shortly after you posted the email below. Have you received her latest reply? Our replies frequently get caught inadvertently in customer spam filters. You might also want to check there. (I'm answering you directly and via the list to make sure you get the reply.) 73, Eric elecraft.com On 3/6/2015 2:35 PM, Stewart wrote: Eric, I have made enquires about my order status using sal...@elecraft.com and sa...@elecraft.com addresses. To date I have yet to receive an answer from either... 73 Stewart G3RXQ __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
Lynn, I can read. It was not a complaint, but a statement... However, my post was directed straight to Eric with others on the reflector being included. Stewart G3RXQ On Fri, 06 Mar 2015 14:47:41 -0800, Lynn W. Taylor, WB6UUT wrote: Eric has asked that the tread be closed. He's also given alternatives to making this kind of complaint in public. I can think of at least one other way to get through to Elecraft that doesn't involve the list or an overseas call. Thanks everyone for your consideration. 73 -- Lynn On 3/6/2015 2:35 PM, Stewart wrote: Eric, I have made enquires about my order status using sal...@elecraft.com and sa...@elecraft.com addresses. To date I have yet to receive an answer from either... 73 Stewart G3RXQ On Fri, 06 Mar 2015 13:07:18 -0800, Eric Swartz - WA6HHQ, Elecraft wrote: Thread closed. __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to stew...@twinwood.me __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
Thread closed. In the future, if you have problem like this, please immediately give us a call. We'll certainly help you right out. I wasn't aware the automated reply said to email sales3 - While we do read that daily, we'll see if we can correct that to sa...@elecraft.com Lastly, Guys - it is in violation of list guidelines to -personally- criticize other's postings with negative, overly critical or snide remarks. Keep it polite. If you have a problem with a posting, please email the moderator. (me) . Do not privately -or- publicly chastize the poster. Doing so is rude and risks being removed from the list. If you can't keep it polite, don't send the email. 73, Eric moderator, co-owner and the buck-stops-here guy.. elecraft.com On 3/4/2015 1:28 PM, David Cole wrote: Too bad, everyone knows what happened, everyone knows how Elecraft handled it, everyone knows what will happen, and everyone knows Elecraft will do good to make this right... Everything beyond that is just drama... __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
And, it is much more common that those automated replies -never- have anyone read a response, should the recipient of the auto-response happen to reply to it. The fact that someone from Elecraft -does- scan the account for possible replies is very unusual. So... bottom line: if you want a timely response email sales, not sales3. Or, give them a phone call. 73 de Ray K2ULR KX3 #211 On Mar 4, 2015, at 10:28 AM, Chester Alderman wrote: Wes, I don't think anyone should be questioning your intelligence because you wanted to know the status of your order, especially after hearing nothing from Elecraft! I have a similar issue wherein my bank account was depleted by some $4000 the day after I placed an order for a new K3 and for six days never heard a peep from Elecraft. In my case, I goofed up and sent my question to 'sales' instead of 'sales3' and instantly got a helpful response from 'Mike', who has since kept me pretty much informed (of the parts issue) of the status of my order. For me, I understand the 'delay in shipment' of my new K3 (because of the huge order of synthesizers) and easily accept it, what ruffled my feathers was not hearing anything about a delay or even acceptance with my order. IMO, when one spends their money, they have the right to be kept informed on the order status. 73, Tom - W4BQF -Original Message- From: Elecraft [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Wes (N7WS) Sent: Wednesday, March 4, 2015 9:27 AM To: elecraft@mailman.qth.net Subject: Re: [Elecraft] Order status query goes unanswered For those who have written to question my intelligence here is a direct cut and paste from the original email: This is an automated message acknowledging successful initial processing of your order placed on our website. You may check your order status by writing to: sal...@elecraft.com For inquiries, please reference order# 2374-2754- On 3/3/2015 6:34 PM, Wes (N7WS) wrote: Does sal...@elecraft.com not work? __ __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to alderm...@windstream.net __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to raysil...@verizon.net __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
I see. I should just ignore the message content and do it your way. Gotcha. On 3/4/2015 8:44 AM, Ray Sills wrote: And, it is much more common that those automated replies -never- have anyone read a response, should the recipient of the auto-response happen to reply to it. The fact that someone from Elecraft -does- scan the account for possible replies is very unusual. So... bottom line: if you want a timely response email sales, not sales3. Or, give them a phone call. 73 de Ray K2ULR KX3 #211 On Mar 4, 2015, at 10:28 AM, Chester Alderman wrote: Wes, I don't think anyone should be questioning your intelligence because you wanted to know the status of your order, especially after hearing nothing from Elecraft! I have a similar issue wherein my bank account was depleted by some $4000 the day after I placed an order for a new K3 and for six days never heard a peep from Elecraft. In my case, I goofed up and sent my question to 'sales' instead of 'sales3' and instantly got a helpful response from 'Mike', who has since kept me pretty much informed (of the parts issue) of the status of my order. For me, I understand the 'delay in shipment' of my new K3 (because of the huge order of synthesizers) and easily accept it, what ruffled my feathers was not hearing anything about a delay or even acceptance with my order. IMO, when one spends their money, they have the right to be kept informed on the order status. 73, Tom - W4BQF -Original Message- From: Elecraft [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Wes (N7WS) Sent: Wednesday, March 4, 2015 9:27 AM To: elecraft@mailman.qth.net Subject: Re: [Elecraft] Order status query goes unanswered For those who have written to question my intelligence here is a direct cut and paste from the original email: This is an automated message acknowledging successful initial processing of your order placed on our website. You may check your order status by writing to: sal...@elecraft.com For inquiries, please reference order# 2374-2754- On 3/3/2015 6:34 PM, Wes (N7WS) wrote: Does sal...@elecraft.com not work? __ __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
Please take this off list... -- Thanks and 73's, For equipment, and software setups and reviews see: www.nk7z.net for MixW support see; http://groups.yahoo.com/neo/groups/mixw/info for Dopplergram information see: http://groups.yahoo.com/neo/groups/dopplergram/info for MM-SSTV see: http://groups.yahoo.com/neo/groups/MM-SSTV/info __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
HECK NO! It certainly is more related to Elecraft than most of the off topic issues that go on here! Tom - W4BQF -Original Message- From: Elecraft [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of David Cole Sent: Wednesday, March 4, 2015 1:38 PM To: elecraft@mailman.qth.net Subject: Re: [Elecraft] Order status query goes unanswered Please take this off list... -- Thanks and 73's, For equipment, and software setups and reviews see: www.nk7z.net for MixW support see; http://groups.yahoo.com/neo/groups/mixw/info for Dopplergram information see: http://groups.yahoo.com/neo/groups/dopplergram/info for MM-SSTV see: http://groups.yahoo.com/neo/groups/MM-SSTV/info __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to alderm...@windstream.net __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
Too bad, everyone knows what happened, everyone knows how Elecraft handled it, everyone knows what will happen, and everyone knows Elecraft will do good to make this right... Everything beyond that is just drama... -- Thanks and 73's, For equipment, and software setups and reviews see: www.nk7z.net for MixW support see; http://groups.yahoo.com/neo/groups/mixw/info for Dopplergram information see: http://groups.yahoo.com/neo/groups/dopplergram/info for MM-SSTV see: http://groups.yahoo.com/neo/groups/MM-SSTV/info On Wed, 2015-03-04 at 13:55 -0500, Chester Alderman wrote: HECK NO! It certainly is more related to Elecraft than most of the off topic issues that go on here! Tom - W4BQF -Original Message- From: Elecraft [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of David Cole Sent: Wednesday, March 4, 2015 1:38 PM To: elecraft@mailman.qth.net Subject: Re: [Elecraft] Order status query goes unanswered Please take this off list... __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
A question was asked about an email address to elecraft. One of the Elecraft owners replied and answered in detail. There is no further value in this thread continuing. Gary KA1J HECK NO! It certainly is more related to Elecraft than most of the off topic issues that go on here! Tom - W4BQF -Original Message- From: Elecraft [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of David Cole Sent: Wednesday, March 4, 2015 1:38 PM To: elecraft@mailman.qth.net Subject: Re: [Elecraft] Order status query goes unanswered Please take this off list... -- Thanks and 73's, --- This email has been checked for viruses by Avast antivirus software. http://www.avast.com __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
Wes, I don't think anyone should be questioning your intelligence because you wanted to know the status of your order, especially after hearing nothing from Elecraft! I have a similar issue wherein my bank account was depleted by some $4000 the day after I placed an order for a new K3 and for six days never heard a peep from Elecraft. In my case, I goofed up and sent my question to 'sales' instead of 'sales3' and instantly got a helpful response from 'Mike', who has since kept me pretty much informed (of the parts issue) of the status of my order. For me, I understand the 'delay in shipment' of my new K3 (because of the huge order of synthesizers) and easily accept it, what ruffled my feathers was not hearing anything about a delay or even acceptance with my order. IMO, when one spends their money, they have the right to be kept informed on the order status. 73, Tom - W4BQF -Original Message- From: Elecraft [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Wes (N7WS) Sent: Wednesday, March 4, 2015 9:27 AM To: elecraft@mailman.qth.net Subject: Re: [Elecraft] Order status query goes unanswered For those who have written to question my intelligence here is a direct cut and paste from the original email: This is an automated message acknowledging successful initial processing of your order placed on our website. You may check your order status by writing to: sal...@elecraft.com For inquiries, please reference order# 2374-2754- On 3/3/2015 6:34 PM, Wes (N7WS) wrote: Does sal...@elecraft.com not work? __ __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to alderm...@windstream.net __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
For those who have written to question my intelligence here is a direct cut and paste from the original email: This is an automated message acknowledging successful initial processing of your order placed on our website. You may check your order status by writing to: sal...@elecraft.com For inquiries, please reference order# 2374-2754- On 3/3/2015 6:34 PM, Wes (N7WS) wrote: Does sal...@elecraft.com not work? __ __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
Re: [Elecraft] Order status query goes unanswered
Hi Wes, Its working great. sal...@elecraft.com is our automated web sales order confirmation send address. If you reply to that message, we will eventually see it, but the reply from may take up to the following day to occur, depending on when you send the email and what our incoming order load is that day. For urgent inquiries, please use our regular sa...@elecraft.com email address. Lisa and I just now independently checked the sales3 mailbox, but we can not find any requests from you in the last several days. Lisa is emailing you now to see what you need. 73, Eric elecraft.com On 3/3/2015 5:34 PM, Wes (N7WS) wrote: Does sal...@elecraft.com not work? __ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
