RE: losts mails
Was it a message, or an appointment request? If he has his Outlook configured a particular way, as soon as he replies "accept/deny/tentative", Outlook puts the appointment on his calendar and *automatically* puts the request in the Deleted Items. -Original Message- From: Albert Charron [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 21, 2002 7:26 AM To: Exchange Discussions Subject: RE: losts mails No filters on mailbox, no defined view, user didn't delete the message. He only replied to a message, and both messages (from inbox and sent items) disapeared... We are using Exchange 2000 SP2 and Outlook 2000 SP2 I know I have some bandwidth problem here (my exchange server is on a distant network and I have a slow connection). It is possible that a network error caused this behaviour? Albert Charron Trisotech Inc. [EMAIL PROTECTED] -Original Message- From: Ed Crowley [mailto:[EMAIL PROTECTED]] Sent: 20 novembre 2002 11:35 To: Exchange Discussions Subject: RE: losts mails Does this user open his mail from his home (or other) computer with delivery set to a PST? If so, everything is in his PST on his home computer. Tell him to switch delivery back to the mailbox and he can then drag and drop everything back into its correct location (the mailbox). Ed Crowley MCSE+Internet MVP kcCC+I Tech Consultant hp Services Protecting the world from PSTs and Bricked Backups! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Albert Charron Sent: Wednesday, November 20, 2002 8:10 AM To: Exchange Discussions Subject: losts mails Hi all. I have a user complaining that he losts some of his e-mails from his Inbox if a lost email was a e-mail that he replied, he lost the copy from his sent items as well. I don't know how to track the problem. Any hints about this? Thank you. Albert Charron Trisotech Inc. [EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: losts mails
Nope. Messages do not just disappear. Identify one of the "missing" messages and do an Advanced Find for the subject. It should show up. > -Original Message- > From: Albert Charron [mailto:[EMAIL PROTECTED]] > Sent: Thursday, November 21, 2002 10:26 AM > To: Exchange Discussions > Subject: RE: losts mails > > > No filters on mailbox, no defined view, user didn't delete > the message. He only replied to a message, and both messages > (from inbox and sent items) disapeared... We are using > Exchange 2000 SP2 and Outlook 2000 SP2 > > I know I have some bandwidth problem here (my exchange server > is on a distant network and I have a slow connection). It is > possible that a network error caused this behaviour? > > > Albert Charron > Trisotech Inc. > [EMAIL PROTECTED] > > > > -Original Message- > From: Ed Crowley [mailto:[EMAIL PROTECTED]] > Sent: 20 novembre 2002 11:35 > To: Exchange Discussions > Subject: RE: losts mails > > > Does this user open his mail from his home (or other) computer with > delivery set to a PST? If so, everything is in his PST on his home > computer. Tell him to switch delivery back to the mailbox and he can > then drag and drop everything back into its correct location (the > mailbox). > > Ed Crowley MCSE+Internet MVP kcCC+I > Tech Consultant > hp Services > Protecting the world from PSTs and Bricked Backups! > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]] On Behalf Of > Albert Charron > Sent: Wednesday, November 20, 2002 8:10 AM > To: Exchange Discussions > Subject: losts mails > > > Hi all. > > I have a user complaining that he losts some of his e-mails from his > Inbox if a lost email was a e-mail that he replied, he lost the copy > from his sent items as well. > > I don't know how to track the problem. Any hints about this? > > Thank you. > > Albert Charron > Trisotech Inc. > [EMAIL PROTECTED] > > _ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin:[EMAIL PROTECTED] > > > _ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin:[EMAIL PROTECTED] > > _ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin:[EMAIL PROTECTED] > _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: losts mails
No filters on mailbox, no defined view, user didn't delete the message. He only replied to a message, and both messages (from inbox and sent items) disapeared... We are using Exchange 2000 SP2 and Outlook 2000 SP2 I know I have some bandwidth problem here (my exchange server is on a distant network and I have a slow connection). It is possible that a network error caused this behaviour? Albert Charron Trisotech Inc. [EMAIL PROTECTED] -Original Message- From: Ed Crowley [mailto:[EMAIL PROTECTED]] Sent: 20 novembre 2002 11:35 To: Exchange Discussions Subject: RE: losts mails Does this user open his mail from his home (or other) computer with delivery set to a PST? If so, everything is in his PST on his home computer. Tell him to switch delivery back to the mailbox and he can then drag and drop everything back into its correct location (the mailbox). Ed Crowley MCSE+Internet MVP kcCC+I Tech Consultant hp Services Protecting the world from PSTs and Bricked Backups! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Albert Charron Sent: Wednesday, November 20, 2002 8:10 AM To: Exchange Discussions Subject: losts mails Hi all. I have a user complaining that he losts some of his e-mails from his Inbox if a lost email was a e-mail that he replied, he lost the copy from his sent items as well. I don't know how to track the problem. Any hints about this? Thank you. Albert Charron Trisotech Inc. [EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: losts mails
Thanks Tom. I have now learned my one thing for the day. Can I go home now? -Original Message- From: Tom Meunier [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 21, 2002 7:28 AM To: Exchange Discussions Subject: RE: losts mails You mean like the user dragged them into Outlook Today, at which point they couldn't see them from Outlook? Right-click on Outlook today, select Properties, click "Home Page" and turn off the "show home page" thingy, then you can see them and move them back. -Original Message- From: Couch, Nate [mailto:[EMAIL PROTECTED]] Posted At: Thursday, November 21, 2002 6:28 AM Posted To: MSExchange Mailing List Conversation: losts mails Subject: RE: losts mails Something else I have seen recently is that the presence of emails at the top level of the mailbox. The only way I know to find these is to log into the users mailbox asa secondary mailbox to your own. Then select his "Mailbox" listing in your Folder list view (the middle column). If you see some emails on the right hand side then the mystery is solved except how they got there in the first place. Nate Couch EDS Messaging > -- > From: Nikki Peterson > Reply To: [EMAIL PROTECTED] > Sent: Wednesday, November 20, 2002 15:09 > To: [EMAIL PROTECTED] > Subject: RE: losts mails > > Yes, but assume that he has another machine at home that he VPN's in > with, his Outlook at home is set to use OST, but no sync happens > because it takes too long. > > Now he has worked with his OST at home, logged off, and didn't sync > back up to the server. He gets to work, and none of his sent are in > sent, none of his new mail is in the inbox... > > I'm bracedShoot > > Nikki > > > OST settings wouldn't be at issue unless the user deleted the items > > while offline, and I think he might know he did that. OST > > synchronizes and doesn't move messages. > > > > Ed Crowley MCSE+Internet MVP kcCC+I > > Tech Consultant > > hp Services > > Protecting the world from PSTs and Bricked Backups! > > > > > > -Original Message- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED]] On Behalf Of Nikki > > Peterson > > Sent: Wednesday, November 20, 2002 9:40 AM > > To: Exchange Discussions > > Subject: RE: losts mails > > > > > > Check for OST sync settings (or could another machine > >be involved, then look for some messages in other OST), PST > > delivery (If more than one machine is involved), Auto Archive > > settings, Rule Wizard set to move, In options, Save my sent with the > > original...(not in Sent) > > > > Just off the top of my head... > > > > Nikki > > > > > > > Check that a rule (client or server) didn't move or delete the > > > messages. > > > > > > Check that a view isn't being applied that may filter the messages. > > > > > > Another test: Send a message to the user with an easily > > > identifiable subject (like "Andy and Shania in the server room") > > > and then use the Advanced Find (Tools menu, Advanced Find) feature > > > to locate it. Make sure you are searching from the top folder of > > > the mailbox and that you > > > > > are searching all subfolders. > > > > > > > > > * > > > * Erik Sojka, MOS, MCSE * > > > * Asst. VP, Technology Services * > > > * [EMAIL PROTECTED] * > > > * > > > > > > > -Original Message- > > > > From: Albert Charron [mailto:[EMAIL PROTECTED]] > > > > Sent: Wednesday, November 20, 2002 11:10 AM > > > > To: Exchange Discussions > > > > Subject: losts mails > > > > > > > > > > > > Hi all. > > > > > > > > I have a user complaining that he losts some of his e-mails from > > > > his Inbox if a lost email was a e-mail that he replied, he lost > > > > the copy from his sent items as well. > > > > > > > > I don't know how to track the problem. Any hints about this? > > > > > > > > Thank you. > > > > > > > > Albert Charron > > > > Trisotech Inc. > > > > [EMAIL PROTECTED] > > > > > > > > _ > > > > List posting FAQ: http://www.swinc.com/resource/exch_
RE: losts mails
You mean like the user dragged them into Outlook Today, at which point they couldn't see them from Outlook? Right-click on Outlook today, select Properties, click "Home Page" and turn off the "show home page" thingy, then you can see them and move them back. -Original Message- From: Couch, Nate [mailto:[EMAIL PROTECTED]] Posted At: Thursday, November 21, 2002 6:28 AM Posted To: MSExchange Mailing List Conversation: losts mails Subject: RE: losts mails Something else I have seen recently is that the presence of emails at the top level of the mailbox. The only way I know to find these is to log into the users mailbox asa secondary mailbox to your own. Then select his "Mailbox" listing in your Folder list view (the middle column). If you see some emails on the right hand side then the mystery is solved except how they got there in the first place. Nate Couch EDS Messaging > -- > From: Nikki Peterson > Reply To: [EMAIL PROTECTED] > Sent: Wednesday, November 20, 2002 15:09 > To: [EMAIL PROTECTED] > Subject: RE: losts mails > > Yes, but assume that he has another machine at home that he VPN's in > with, his Outlook at home is set to use OST, but no sync happens > because it takes too long. > > Now he has worked with his OST at home, logged off, and didn't sync > back up to the server. He gets to work, and none of his sent are in > sent, none of his new mail is in the inbox... > > I'm bracedShoot > > Nikki > > > OST settings wouldn't be at issue unless the user deleted the items > > while offline, and I think he might know he did that. OST > > synchronizes and doesn't move messages. > > > > Ed Crowley MCSE+Internet MVP kcCC+I > > Tech Consultant > > hp Services > > Protecting the world from PSTs and Bricked Backups! > > > > > > -Original Message- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED]] On Behalf Of Nikki > > Peterson > > Sent: Wednesday, November 20, 2002 9:40 AM > > To: Exchange Discussions > > Subject: RE: losts mails > > > > > > Check for OST sync settings (or could another machine > >be involved, then look for some messages in other OST), PST > > delivery (If more than one machine is involved), Auto Archive > > settings, Rule Wizard set to move, In options, Save my sent with the > > original...(not in Sent) > > > > Just off the top of my head... > > > > Nikki > > > > > > > Check that a rule (client or server) didn't move or delete the > > > messages. > > > > > > Check that a view isn't being applied that may filter the messages. > > > > > > Another test: Send a message to the user with an easily > > > identifiable subject (like "Andy and Shania in the server room") > > > and then use the Advanced Find (Tools menu, Advanced Find) feature > > > to locate it. Make sure you are searching from the top folder of > > > the mailbox and that you > > > > > are searching all subfolders. > > > > > > > > > * > > > * Erik Sojka, MOS, MCSE * > > > * Asst. VP, Technology Services * > > > * [EMAIL PROTECTED] * > > > * > > > > > > > -Original Message- > > > > From: Albert Charron [mailto:[EMAIL PROTECTED]] > > > > Sent: Wednesday, November 20, 2002 11:10 AM > > > > To: Exchange Discussions > > > > Subject: losts mails > > > > > > > > > > > > Hi all. > > > > > > > > I have a user complaining that he losts some of his e-mails from > > > > his Inbox if a lost email was a e-mail that he replied, he lost > > > > the copy from his sent items as well. > > > > > > > > I don't know how to track the problem. Any hints about this? > > > > > > > > Thank you. > > > > > > > > Albert Charron > > > > Trisotech Inc. > > > > [EMAIL PROTECTED] > > > > > > > > _ > > > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > > To unsubscribe: mailto:[EMAIL PROTECTED] > > > > Exchange List admin:[EMAIL PROTECTED] > > > > > &
RE: losts mails
Or if you don't want to add it as a second mailbox, just set off the web page view from properties. Cheers Paul Standards are like toothbrushes, everyone wants one but not yours -Original Message- From: Couch, Nate [mailto:[EMAIL PROTECTED]] Sent: 21 November 2002 12:28 To: Exchange Discussions Subject: RE: losts mails Something else I have seen recently is that the presence of emails at the top level of the mailbox. The only way I know to find these is to log into the users mailbox asa secondary mailbox to your own. Then select his "Mailbox" listing in your Folder list view (the middle column). If you see some emails on the right hand side then the mystery is solved except how they got there in the first place. Nate Couch EDS Messaging > -- > From: Nikki Peterson > Reply To: [EMAIL PROTECTED] > Sent: Wednesday, November 20, 2002 15:09 > To: [EMAIL PROTECTED] > Subject: RE: losts mails > > Yes, but assume that he has another machine at home that he VPN's > in with, his Outlook at home is set to use OST, but no sync happens > because it takes too long. > > Now he has worked with his OST at home, logged off, and didn't sync back > up to the server. He gets to work, and none of his sent are in sent, none > of his new mail is in the inbox... > > I'm bracedShoot > > Nikki > > > OST settings wouldn't be at issue unless the user deleted the items > > while offline, and I think he might know he did that. OST synchronizes > > and doesn't move messages. > > > > Ed Crowley MCSE+Internet MVP kcCC+I > > Tech Consultant > > hp Services > > Protecting the world from PSTs and Bricked Backups! > > > > > > -Original Message- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED]] On Behalf Of Nikki Peterson > > Sent: Wednesday, November 20, 2002 9:40 AM > > To: Exchange Discussions > > Subject: RE: losts mails > > > > > > Check for OST sync settings (or could another machine > >be involved, then look for some messages in other OST), > > PST delivery (If more than one machine is involved), > > Auto Archive settings, > > Rule Wizard set to move, > > In options, Save my sent with the original...(not in Sent) > > > > Just off the top of my head... > > > > Nikki > > > > > > > Check that a rule (client or server) didn't move or delete the > > > messages. > > > > > > Check that a view isn't being applied that may filter the messages. > > > > > > Another test: Send a message to the user with an easily identifiable > > > subject (like "Andy and Shania in the server room") and then use the > > > Advanced Find (Tools menu, Advanced Find) feature to locate it. Make > > > sure you are searching from the top folder of the mailbox and that you > > > > > are searching all subfolders. > > > > > > > > > * > > > * Erik Sojka, MOS, MCSE * > > > * Asst. VP, Technology Services * > > > * [EMAIL PROTECTED] * > > > * > > > > > > > -Original Message- > > > > From: Albert Charron [mailto:[EMAIL PROTECTED]] > > > > Sent: Wednesday, November 20, 2002 11:10 AM > > > > To: Exchange Discussions > > > > Subject: losts mails > > > > > > > > > > > > Hi all. > > > > > > > > I have a user complaining that he losts some of his e-mails > > > > from his Inbox if a lost email was a e-mail that he replied, > > > > he lost the copy from his sent items as well. > > > > > > > > I don't know how to track the problem. Any hints about this? > > > > > > > > Thank you. > > > > > > > > Albert Charron > > > > Trisotech Inc. > > > > [EMAIL PROTECTED] > > > > > > > > _ > > > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > > To unsubscribe: mailto:[EMAIL PROTECTED] > > > > Exchange List admin:[EMAIL PROTECTED] > > > > > > > > _ > > List posting FAQ: h
RE: losts mails
Something else I have seen recently is that the presence of emails at the top level of the mailbox. The only way I know to find these is to log into the users mailbox asa secondary mailbox to your own. Then select his "Mailbox" listing in your Folder list view (the middle column). If you see some emails on the right hand side then the mystery is solved except how they got there in the first place. Nate Couch EDS Messaging > -- > From: Nikki Peterson > Reply To: [EMAIL PROTECTED] > Sent: Wednesday, November 20, 2002 15:09 > To: [EMAIL PROTECTED] > Subject: RE: losts mails > > Yes, but assume that he has another machine at home that he VPN's > in with, his Outlook at home is set to use OST, but no sync happens > because it takes too long. > > Now he has worked with his OST at home, logged off, and didn't sync back > up to the server. He gets to work, and none of his sent are in sent, none > of his new mail is in the inbox... > > I'm bracedShoot > > Nikki > > > OST settings wouldn't be at issue unless the user deleted the items > > while offline, and I think he might know he did that. OST synchronizes > > and doesn't move messages. > > > > Ed Crowley MCSE+Internet MVP kcCC+I > > Tech Consultant > > hp Services > > Protecting the world from PSTs and Bricked Backups! > > > > > > -Original Message- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED]] On Behalf Of Nikki Peterson > > Sent: Wednesday, November 20, 2002 9:40 AM > > To: Exchange Discussions > > Subject: RE: losts mails > > > > > > Check for OST sync settings (or could another machine > >be involved, then look for some messages in other OST), > > PST delivery (If more than one machine is involved), > > Auto Archive settings, > > Rule Wizard set to move, > > In options, Save my sent with the original...(not in Sent) > > > > Just off the top of my head... > > > > Nikki > > > > > > > Check that a rule (client or server) didn't move or delete the > > > messages. > > > > > > Check that a view isn't being applied that may filter the messages. > > > > > > Another test: Send a message to the user with an easily identifiable > > > subject (like "Andy and Shania in the server room") and then use the > > > Advanced Find (Tools menu, Advanced Find) feature to locate it. Make > > > sure you are searching from the top folder of the mailbox and that you > > > > > are searching all subfolders. > > > > > > > > > * > > > * Erik Sojka, MOS, MCSE * > > > * Asst. VP, Technology Services * > > > * [EMAIL PROTECTED] * > > > * > > > > > > > -Original Message- > > > > From: Albert Charron [mailto:[EMAIL PROTECTED]] > > > > Sent: Wednesday, November 20, 2002 11:10 AM > > > > To: Exchange Discussions > > > > Subject: losts mails > > > > > > > > > > > > Hi all. > > > > > > > > I have a user complaining that he losts some of his e-mails > > > > from his Inbox if a lost email was a e-mail that he replied, > > > > he lost the copy from his sent items as well. > > > > > > > > I don't know how to track the problem. Any hints about this? > > > > > > > > Thank you. > > > > > > > > Albert Charron > > > > Trisotech Inc. > > > > [EMAIL PROTECTED] > > > > > > > > _ > > > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > > To unsubscribe: mailto:[EMAIL PROTECTED] > > > > Exchange List admin:[EMAIL PROTECTED] > > > > > > > > _ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin:[EMAIL PROTECTED] > > _ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin:[EMAIL PROTECTED] > > _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: losts mails
Wouldn't matter -- when the Inbox syncs to an .OST the messages are not deleted from the Inbox; just copied. Those messages would still be in the Inbox. The only way a .OST removes messages from an Exchange mailbox is if the user (or maybe a client-side rule acting on his behalf) deletes them. Presumably the user would remember deleting them...though users are funny critters that way sometimes. Aloha, -Ben- Ben M. Schorr, MVP-Outlook, CNA, MCPx3 Director of Information Services Damon Key Leong Kupchak Hastert http://www.hawaiilawyer.com > > > -Original Message- > From: Nikki Peterson [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, November 20, 2002 11:59 AM > To: Exchange Discussions > > Unless, only his inbox had time to sync before the connection > was killed...? Or am I twilight zoning now? > > Nikki > > > His new mail would have had to have passed through the > Inbox to get to > > his .OST to begin with. > > > > I see your point about sent items; if he's working offline > and didn't > > sync then his sent items are still sitting in the Outbox of > his .OST > > file at home. > > > > But new inbound items are delivered to the server Inbox and only > > replicated to the .OST file when he syncs up. Then if he goes > > off-line, deletes them or whatever, but doesn't resync > they'll still > > appear in the Inbox as if nothing happened. Only if he > synced those > > messages to his .OST file, deleted or moved them from there, then > > resynced would they disappear from the server Inbox. As Ed > pointed out > > it seems likely that the user would know if he had deleted > the items himself. > > > > That can't explain what's happening to those items. > > > > Aloha, > > > > -Ben- > > Ben M. Schorr, MVP-Outlook, CNA, MCPx3 Director of Information > > Services Damon Key Leong Kupchak Hastert http://www.hawaiilawyer.com > > > > > > > > > -Original Message- > > > From: Nikki Peterson [mailto:[EMAIL PROTECTED]] > > > Sent: Wednesday, November 20, 2002 11:10 AM > > > To: Exchange Discussions > > > > > > Yes, but assume that he has another machine at home that > he VPN's in > > > with, his Outlook at home is set to use OST, but no sync happens > > > because it takes too long. > > > > > > Now he has worked with his OST at home, logged off, and > didn't sync > > > back up to the server. He gets to work, and none of his > sent are in > > > sent, none of his new mail is in the inbox... > > > > > > I'm bracedShoot > > > > > > Nikki > > > > > > > OST settings wouldn't be at issue unless the user deleted the > > > > items while offline, and I think he might know he did > that. OST > > > > synchronizes and doesn't move messages. > > > > > > > > Ed Crowley MCSE+Internet MVP kcCC+I Tech Consultant hp Services > > > > Protecting the world from PSTs and Bricked Backups! > > > > > > > > > > > > -Original Message- > > > > From: [EMAIL PROTECTED] > > > > [mailto:[EMAIL PROTECTED]] On Behalf Of Nikki > > > > Peterson > > > > Sent: Wednesday, November 20, 2002 9:40 AM > > > > To: Exchange Discussions > > > > Subject: RE: losts mails > > > > > > > > > > > > Check for OST sync settings (or could another machine > > > >be involved, then look for some messages in other OST), PST > > > > delivery (If more than one machine is involved), Auto Archive > > > > settings, Rule Wizard set to move, In options, Save my sent > > > with the > > > > original...(not in Sent) > > > > > > > > Just off the top of my head... > > > > > > > > Nikki > > > > > > > > > > > > > Check that a rule (client or server) didn't move or > delete the > > > > > messages. > > > > > > > > > > Check that a view isn't being applied that may filter the > > > messages. > > > > > > > > > > Another test: Send a message to the user with an easily > > > identifiable > > > > > subject (like "Andy and Shania in the server room") and > > > then use the > > > > > Advanced Find (Tools menu, Advanced Find) feature to > locate it. > > > >
RE: losts mails
Unless, only his inbox had time to sync before the connection was killed...? Or am I twilight zoning now? Nikki > His new mail would have had to have passed through the Inbox to get to his > .OST to begin with. > > I see your point about sent items; if he's working offline and didn't sync > then his sent items are still sitting in the Outbox of his .OST file at > home. > > But new inbound items are delivered to the server Inbox and only replicated > to the .OST file when he syncs up. Then if he goes off-line, deletes them > or whatever, but doesn't resync they'll still appear in the Inbox as if > nothing happened. Only if he synced those messages to his .OST file, > deleted or moved them from there, then resynced would they disappear from > the server Inbox. As Ed pointed out it seems likely that the user would know > if he had deleted the items himself. > > That can't explain what's happening to those items. > > Aloha, > > -Ben- > Ben M. Schorr, MVP-Outlook, CNA, MCPx3 > Director of Information Services > Damon Key Leong Kupchak Hastert > http://www.hawaiilawyer.com > > > > > > -Original Message- > > From: Nikki Peterson [mailto:[EMAIL PROTECTED]] > > Sent: Wednesday, November 20, 2002 11:10 AM > > To: Exchange Discussions > > > > Yes, but assume that he has another machine at home that he > > VPN's in with, his Outlook at home is set to use OST, but no > > sync happens because it takes too long. > > > > Now he has worked with his OST at home, logged off, and > > didn't sync back up to the server. He gets to work, and none > > of his sent are in sent, none of his new mail is in the inbox... > > > > I'm bracedShoot > > > > Nikki > > > > > OST settings wouldn't be at issue unless the user deleted the items > > > while offline, and I think he might know he did that. OST > > > synchronizes and doesn't move messages. > > > > > > Ed Crowley MCSE+Internet MVP kcCC+I > > > Tech Consultant > > > hp Services > > > Protecting the world from PSTs and Bricked Backups! > > > > > > > > > -Original Message- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED]] On Behalf Of Nikki > > > Peterson > > > Sent: Wednesday, November 20, 2002 9:40 AM > > > To: Exchange Discussions > > > Subject: RE: losts mails > > > > > > > > > Check for OST sync settings (or could another machine > > >be involved, then look for some messages in other OST), PST > > > delivery (If more than one machine is involved), Auto Archive > > > settings, Rule Wizard set to move, In options, Save my sent > > with the > > > original...(not in Sent) > > > > > > Just off the top of my head... > > > > > > Nikki > > > > > > > > > > Check that a rule (client or server) didn't move or delete the > > > > messages. > > > > > > > > Check that a view isn't being applied that may filter the > > messages. > > > > > > > > Another test: Send a message to the user with an easily > > identifiable > > > > subject (like "Andy and Shania in the server room") and > > then use the > > > > Advanced Find (Tools menu, Advanced Find) feature to locate it. > > > > Make sure you are searching from the top folder of the > > mailbox and > > > > that you > > > > > > > are searching all subfolders. > > > > > > > > > > > > * > > > > * Erik Sojka, MOS, MCSE * > > > > * Asst. VP, Technology Services * > > > > * [EMAIL PROTECTED] * > > > > * > > > > > > > > > -Original Message- > > > > > From: Albert Charron [mailto:[EMAIL PROTECTED]] > > > > > Sent: Wednesday, November 20, 2002 11:10 AM > > > > > To: Exchange Discussions > > > > > Subject: losts mails > > > > > > > > > > > > > > > Hi all. > > > > > > > > > > I have a user complaining that he losts some of his > > e-mails from > > > > > his Inbox if a lost email was a e-mail that he replied, he lost > > > > > the copy from his sent items as well. > > > > > > > > >
RE: losts mails
His new mail would have had to have passed through the Inbox to get to his .OST to begin with. I see your point about sent items; if he's working offline and didn't sync then his sent items are still sitting in the Outbox of his .OST file at home. But new inbound items are delivered to the server Inbox and only replicated to the .OST file when he syncs up. Then if he goes off-line, deletes them or whatever, but doesn't resync they'll still appear in the Inbox as if nothing happened. Only if he synced those messages to his .OST file, deleted or moved them from there, then resynced would they disappear from the server Inbox. As Ed pointed out it seems likely that the user would know if he had deleted the items himself. That can't explain what's happening to those items. Aloha, -Ben- Ben M. Schorr, MVP-Outlook, CNA, MCPx3 Director of Information Services Damon Key Leong Kupchak Hastert http://www.hawaiilawyer.com > > > -Original Message- > From: Nikki Peterson [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, November 20, 2002 11:10 AM > To: Exchange Discussions > > Yes, but assume that he has another machine at home that he > VPN's in with, his Outlook at home is set to use OST, but no > sync happens because it takes too long. > > Now he has worked with his OST at home, logged off, and > didn't sync back up to the server. He gets to work, and none > of his sent are in sent, none of his new mail is in the inbox... > > I'm bracedShoot > > Nikki > > > OST settings wouldn't be at issue unless the user deleted the items > > while offline, and I think he might know he did that. OST > > synchronizes and doesn't move messages. > > > > Ed Crowley MCSE+Internet MVP kcCC+I > > Tech Consultant > > hp Services > > Protecting the world from PSTs and Bricked Backups! > > > > > > -Original Message- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED]] On Behalf Of Nikki > > Peterson > > Sent: Wednesday, November 20, 2002 9:40 AM > > To: Exchange Discussions > > Subject: RE: losts mails > > > > > > Check for OST sync settings (or could another machine > >be involved, then look for some messages in other OST), PST > > delivery (If more than one machine is involved), Auto Archive > > settings, Rule Wizard set to move, In options, Save my sent > with the > > original...(not in Sent) > > > > Just off the top of my head... > > > > Nikki > > > > > > > Check that a rule (client or server) didn't move or delete the > > > messages. > > > > > > Check that a view isn't being applied that may filter the > messages. > > > > > > Another test: Send a message to the user with an easily > identifiable > > > subject (like "Andy and Shania in the server room") and > then use the > > > Advanced Find (Tools menu, Advanced Find) feature to locate it. > > > Make sure you are searching from the top folder of the > mailbox and > > > that you > > > > > are searching all subfolders. > > > > > > > > > * > > > * Erik Sojka, MOS, MCSE * > > > * Asst. VP, Technology Services * > > > * [EMAIL PROTECTED] * > > > * > > > > > > > -Original Message- > > > > From: Albert Charron [mailto:[EMAIL PROTECTED]] > > > > Sent: Wednesday, November 20, 2002 11:10 AM > > > > To: Exchange Discussions > > > > Subject: losts mails > > > > > > > > > > > > Hi all. > > > > > > > > I have a user complaining that he losts some of his > e-mails from > > > > his Inbox if a lost email was a e-mail that he replied, he lost > > > > the copy from his sent items as well. > > > > > > > > I don't know how to track the problem. Any hints about this? > > > > > > > > Thank you. > > > > > > > > Albert Charron > > > > Trisotech Inc. > > > > [EMAIL PROTECTED] > > > > > > > > > _ > > > > List posting FAQ: > http://www.swinc.com/resource/exch_faq.htm > > > > Archives: > http://www.swynk.com/sitesearch/search.asp > > > > To unsubscribe: mailto:[EMAIL PROTECTED] &g
RE: losts mails
Yes, but assume that he has another machine at home that he VPN's in with, his Outlook at home is set to use OST, but no sync happens because it takes too long. Now he has worked with his OST at home, logged off, and didn't sync back up to the server. He gets to work, and none of his sent are in sent, none of his new mail is in the inbox... I'm bracedShoot Nikki > OST settings wouldn't be at issue unless the user deleted the items > while offline, and I think he might know he did that. OST synchronizes > and doesn't move messages. > > Ed Crowley MCSE+Internet MVP kcCC+I > Tech Consultant > hp Services > Protecting the world from PSTs and Bricked Backups! > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]] On Behalf Of Nikki Peterson > Sent: Wednesday, November 20, 2002 9:40 AM > To: Exchange Discussions > Subject: RE: losts mails > > > Check for OST sync settings (or could another machine >be involved, then look for some messages in other OST), > PST delivery (If more than one machine is involved), > Auto Archive settings, > Rule Wizard set to move, > In options, Save my sent with the original...(not in Sent) > > Just off the top of my head... > > Nikki > > > > Check that a rule (client or server) didn't move or delete the > > messages. > > > > Check that a view isn't being applied that may filter the messages. > > > > Another test: Send a message to the user with an easily identifiable > > subject (like "Andy and Shania in the server room") and then use the > > Advanced Find (Tools menu, Advanced Find) feature to locate it. Make > > sure you are searching from the top folder of the mailbox and that you > > > are searching all subfolders. > > > > > > * > > * Erik Sojka, MOS, MCSE * > > * Asst. VP, Technology Services * > > * [EMAIL PROTECTED] * > > * > > > > > -Original Message- > > > From: Albert Charron [mailto:[EMAIL PROTECTED]] > > > Sent: Wednesday, November 20, 2002 11:10 AM > > > To: Exchange Discussions > > > Subject: losts mails > > > > > > > > > Hi all. > > > > > > I have a user complaining that he losts some of his e-mails > > > from his Inbox if a lost email was a e-mail that he replied, > > > he lost the copy from his sent items as well. > > > > > > I don't know how to track the problem. Any hints about this? > > > > > > Thank you. > > > > > > Albert Charron > > > Trisotech Inc. > > > [EMAIL PROTECTED] > > > > > > _ > > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > To unsubscribe: mailto:[EMAIL PROTECTED] > > > Exchange List admin:[EMAIL PROTECTED] > > > > > _ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: losts mails
OST settings wouldn't be at issue unless the user deleted the items while offline, and I think he might know he did that. OST synchronizes and doesn't move messages. Ed Crowley MCSE+Internet MVP kcCC+I Tech Consultant hp Services Protecting the world from PSTs and Bricked Backups! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Nikki Peterson Sent: Wednesday, November 20, 2002 9:40 AM To: Exchange Discussions Subject: RE: losts mails Check for OST sync settings (or could another machine be involved, then look for some messages in other OST), PST delivery (If more than one machine is involved), Auto Archive settings, Rule Wizard set to move, In options, Save my sent with the original...(not in Sent) Just off the top of my head... Nikki > Check that a rule (client or server) didn't move or delete the > messages. > > Check that a view isn't being applied that may filter the messages. > > Another test: Send a message to the user with an easily identifiable > subject (like "Andy and Shania in the server room") and then use the > Advanced Find (Tools menu, Advanced Find) feature to locate it. Make > sure you are searching from the top folder of the mailbox and that you > are searching all subfolders. > > > * > * Erik Sojka, MOS, MCSE * > * Asst. VP, Technology Services * > * [EMAIL PROTECTED] * > * > > > -Original Message- > > From: Albert Charron [mailto:[EMAIL PROTECTED]] > > Sent: Wednesday, November 20, 2002 11:10 AM > > To: Exchange Discussions > > Subject: losts mails > > > > > > Hi all. > > > > I have a user complaining that he losts some of his e-mails > > from his Inbox if a lost email was a e-mail that he replied, > > he lost the copy from his sent items as well. > > > > I don't know how to track the problem. Any hints about this? > > > > Thank you. > > > > Albert Charron > > Trisotech Inc. > > [EMAIL PROTECTED] > > > > _ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin:[EMAIL PROTECTED] > > _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: losts mails
Check for OST sync settings (or could another machine be involved, then look for some messages in other OST), PST delivery (If more than one machine is involved), Auto Archive settings, Rule Wizard set to move, In options, Save my sent with the original...(not in Sent) Just off the top of my head... Nikki > Check that a rule (client or server) didn't move or delete the messages. > > Check that a view isn't being applied that may filter the messages. > > Another test: Send a message to the user with an easily identifiable subject > (like "Andy and Shania in the server room") and then use the Advanced Find > (Tools menu, Advanced Find) feature to locate it. Make sure you are > searching from the top folder of the mailbox and that you are searching all > subfolders. > > > * > * Erik Sojka, MOS, MCSE * > * Asst. VP, Technology Services * > * [EMAIL PROTECTED] * > * > > > -Original Message- > > From: Albert Charron [mailto:[EMAIL PROTECTED]] > > Sent: Wednesday, November 20, 2002 11:10 AM > > To: Exchange Discussions > > Subject: losts mails > > > > > > Hi all. > > > > I have a user complaining that he losts some of his e-mails > > from his Inbox if a lost email was a e-mail that he replied, > > he lost the copy from his sent items as well. > > > > I don't know how to track the problem. Any hints about this? > > > > Thank you. > > > > Albert Charron > > Trisotech Inc. > > [EMAIL PROTECTED] > > > > _ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin:[EMAIL PROTECTED] > > _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: losts mails
Your user's an idiot that can't admit/doesn't remember moving it to his .pst file or deleting it. Show him how to search his .pst files for the e-mail in question and I'll bet you find it. Or...as Andy would say...QUACK! -Original Message- From: Albert Charron [mailto:[EMAIL PROTECTED]] Sent: Wednesday, November 20, 2002 8:10 AM To: Exchange Discussions Subject: losts mails Hi all. I have a user complaining that he losts some of his e-mails from his Inbox if a lost email was a e-mail that he replied, he lost the copy from his sent items as well. I don't know how to track the problem. Any hints about this? Thank you. Albert Charron Trisotech Inc. [EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: losts mails
Does this user open his mail from his home (or other) computer with delivery set to a PST? If so, everything is in his PST on his home computer. Tell him to switch delivery back to the mailbox and he can then drag and drop everything back into its correct location (the mailbox). Ed Crowley MCSE+Internet MVP kcCC+I Tech Consultant hp Services Protecting the world from PSTs and Bricked Backups! -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Albert Charron Sent: Wednesday, November 20, 2002 8:10 AM To: Exchange Discussions Subject: losts mails Hi all. I have a user complaining that he losts some of his e-mails from his Inbox if a lost email was a e-mail that he replied, he lost the copy from his sent items as well. I don't know how to track the problem. Any hints about this? Thank you. Albert Charron Trisotech Inc. [EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: losts mails
Does he have any filters applied that might be hiding the emails? Greg Householder [EMAIL PROTECTED] -Original Message- From: Albert Charron [mailto:[EMAIL PROTECTED]] Sent: Wednesday, November 20, 2002 11:10 AM To: Exchange Discussions Subject: losts mails Hi all. I have a user complaining that he losts some of his e-mails from his Inbox if a lost email was a e-mail that he replied, he lost the copy from his sent items as well. I don't know how to track the problem. Any hints about this? Thank you. Albert Charron Trisotech Inc. [EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: losts mails
Sounds to me that they searched for an item through the mailbox and then deleted them all. Have you checked the recoverable deleted items? Tris - Tristan Gayford Deputy Systems & Network Manager Cranfield University at Silsoe -Original Message- From: Albert Charron [mailto:[EMAIL PROTECTED]] Sent: 20 November 2002 16:10 To: Exchange Discussions Subject: losts mails Hi all. I have a user complaining that he losts some of his e-mails from his Inbox if a lost email was a e-mail that he replied, he lost the copy from his sent items as well. I don't know how to track the problem. Any hints about this? Thank you. Albert Charron Trisotech Inc. [EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
RE: losts mails
Check that a rule (client or server) didn't move or delete the messages. Check that a view isn't being applied that may filter the messages. Another test: Send a message to the user with an easily identifiable subject (like "Andy and Shania in the server room") and then use the Advanced Find (Tools menu, Advanced Find) feature to locate it. Make sure you are searching from the top folder of the mailbox and that you are searching all subfolders. * * Erik Sojka, MOS, MCSE * * Asst. VP, Technology Services * * [EMAIL PROTECTED] * * > -Original Message- > From: Albert Charron [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, November 20, 2002 11:10 AM > To: Exchange Discussions > Subject: losts mails > > > Hi all. > > I have a user complaining that he losts some of his e-mails > from his Inbox if a lost email was a e-mail that he replied, > he lost the copy from his sent items as well. > > I don't know how to track the problem. Any hints about this? > > Thank you. > > Albert Charron > Trisotech Inc. > [EMAIL PROTECTED] > > _ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin:[EMAIL PROTECTED] > _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
losts mails
Hi all. I have a user complaining that he losts some of his e-mails from his Inbox if a lost email was a e-mail that he replied, he lost the copy from his sent items as well. I don't know how to track the problem. Any hints about this? Thank you. Albert Charron Trisotech Inc. [EMAIL PROTECTED] _ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin:[EMAIL PROTECTED]
