RE: Attachments Disappearing
More details, please. -Original Message- From: technical [mailto:[EMAIL PROTECTED]] Sent: Sunday, March 31, 2002 22:26 To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing What ever happened to this problem? This is the same problem I have. Please do help. List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm _ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
What version of exchange, service pack, antivirus and outlook, and are you using word as your e-mail editor? -Original Message- From: technical [mailto:[EMAIL PROTECTED]] Sent: Sunday, March 31, 2002 8:26 PM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing What ever happened to this problem? This is the same problem I have. Please do help. List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
What ever happened to this problem? This is the same problem I have. Please do help. List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
I'm not going anywhere. But, I spent too many hours tracking down a stupid striped attachment problem with a POP3 gateway in a Brazilian ISP. John Matteson; Exchange Manager Geac Corporate Infrastructure Systems and Standards (404) 239 - 2981 My toys! My toys! I can't do this job without my toys! -Original Message- From: Clark, Steve [mailto:[EMAIL PROTECTED]] Sent: Thursday, March 07, 2002 5:37 PM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing Oh boy, here we go. Steve Clark Clark Systems Support, LLC AVIEN Charter Member "Who's watching your network?" www.clarksupport.com 301-610-9584 voice 240-465-0323 Efax The data furnished in connection with this document is deemed by Clark Systems Support, LLC., to contain proprietary and privileged information and shall not be disclosed or used for the benefit of others without the prior written permission of Clark Systems Support, LLC. -Original Message- From: William Lefkovics [mailto:[EMAIL PROTECTED]] Sent: Thursday, March 07, 2002 5:05 PM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing John? Are you saying POP3 gateways aren't the greatest thing since sliced bread? -Original Message- From: John Matteson [mailto:[EMAIL PROTECTED]] Sent: Thursday, March 07, 2002 6:44 AM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing Murray: Check the raw message headers on a failed message, talk someone through cutting and pasting them into a new message if you have to. I think you will find that somewhere along the way, you will see a POP3 gateway. This is probably your problem, POP3 gateways have a tendency to strip out attachments. John Matteson; Exchange Manager Geac Corporate Infrastructure Systems and Standards (404) 239 - 2981 My toys! My toys! I can't do this job without my toys! -Original Message- From: Murray Freeman [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 4:32 PM To: MS-Exchange Admin Issues Subject: Attachments Disappearing I have one user who when she sends attachments to certain people outside our email system, the attachments do not reach the intended person. The email gets there, but without the attachment. However, when she sends the same attachment to some individuals, the attachment arrives in tact. If someone else here sends the same attachment to the individual who did NOT receive the attachment, the attachment arrives in tact. Anyone have any ideas where to start looking? Murray List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
Oh boy, here we go. Steve Clark Clark Systems Support, LLC AVIEN Charter Member "Who's watching your network?" www.clarksupport.com 301-610-9584 voice 240-465-0323 Efax The data furnished in connection with this document is deemed by Clark Systems Support, LLC., to contain proprietary and privileged information and shall not be disclosed or used for the benefit of others without the prior written permission of Clark Systems Support, LLC. -Original Message- From: William Lefkovics [mailto:[EMAIL PROTECTED]] Sent: Thursday, March 07, 2002 5:05 PM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing John? Are you saying POP3 gateways aren't the greatest thing since sliced bread? -Original Message- From: John Matteson [mailto:[EMAIL PROTECTED]] Sent: Thursday, March 07, 2002 6:44 AM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing Murray: Check the raw message headers on a failed message, talk someone through cutting and pasting them into a new message if you have to. I think you will find that somewhere along the way, you will see a POP3 gateway. This is probably your problem, POP3 gateways have a tendency to strip out attachments. John Matteson; Exchange Manager Geac Corporate Infrastructure Systems and Standards (404) 239 - 2981 My toys! My toys! I can't do this job without my toys! -Original Message- From: Murray Freeman [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 4:32 PM To: MS-Exchange Admin Issues Subject: Attachments Disappearing I have one user who when she sends attachments to certain people outside our email system, the attachments do not reach the intended person. The email gets there, but without the attachment. However, when she sends the same attachment to some individuals, the attachment arrives in tact. If someone else here sends the same attachment to the individual who did NOT receive the attachment, the attachment arrives in tact. Anyone have any ideas where to start looking? Murray List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
John? Are you saying POP3 gateways aren't the greatest thing since sliced bread? -Original Message- From: John Matteson [mailto:[EMAIL PROTECTED]] Sent: Thursday, March 07, 2002 6:44 AM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing Murray: Check the raw message headers on a failed message, talk someone through cutting and pasting them into a new message if you have to. I think you will find that somewhere along the way, you will see a POP3 gateway. This is probably your problem, POP3 gateways have a tendency to strip out attachments. John Matteson; Exchange Manager Geac Corporate Infrastructure Systems and Standards (404) 239 - 2981 My toys! My toys! I can't do this job without my toys! -Original Message- From: Murray Freeman [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 4:32 PM To: MS-Exchange Admin Issues Subject: Attachments Disappearing I have one user who when she sends attachments to certain people outside our email system, the attachments do not reach the intended person. The email gets there, but without the attachment. However, when she sends the same attachment to some individuals, the attachment arrives in tact. If someone else here sends the same attachment to the individual who did NOT receive the attachment, the attachment arrives in tact. Anyone have any ideas where to start looking? Murray List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
is this user using PAB to send to this individual? I had this problem before and the only thing that I did was delete the person off the PAB and re-created it again. > -Original Message- > From: David N. Precht [SMTP:[EMAIL PROTECTED]] > Sent: 6-Mar-02 7:53 PM > To: MS-Exchange Admin Issues > Subject: RE: Attachments Disappearing > > what version of Outlook ? > > -Original Message- > From: Matthew Carpenter [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, March 06, 2002 16:50 > To: MS-Exchange Admin Issues > Subject: RE: Attachments Disappearing > > > > Yes if they are sending the attachments via Word, it may not arrive > if the receiver does not use Word as their editor. It depends on how it is > sent > > -Original Message- > From: Simon Curtiss [ <mailto:[EMAIL PROTECTED]>] > Sent: Wednesday, March 06, 2002 3:37 PM > To: MS-Exchange Admin Issues > Subject: RE: Attachments Disappearing > > > Is she using Word as her e-mail editor? > > > -Original Message- > > From: Murray Freeman [ <mailto:[EMAIL PROTECTED]>] > > Sent: Thursday, 7 March 2002 10:32 a.m. > > To: MS-Exchange Admin Issues > > Subject: Attachments Disappearing > > > > > > I have one user who when she sends attachments to certain > > people outside our > > email system, the attachments do not reach the intended > > person. The email > > gets there, but without the attachment. However, when she > > sends the same > > attachment to some individuals, the attachment arrives in > > tact. If someone > > else here sends the same attachment to the individual who did > > NOT receive > > the attachment, the attachment arrives in tact. Anyone have > > any ideas where > > to start looking? > > > > Murray > > > > List Charter and FAQ at: > > <http://www.sunbelt-software.com/exchange_list_charter.htm> > > > > > ## > ### > Notice of Confidential information > The information contained in this electronic mail is CONFIDENTIAL > INFORMATION and may be LEGALLY PRIVILEGED, intended only for the > individual or entity named above. If you are not the intended recipient, > you are hereby notified that the use, dissemination, distribution, or > copying of this document is strictly prohibited. If you have received this > electronic message in error, please immediately notify us by return or > telephone call collect to 07 577 6049) and destroy the original message. > Thank you. > > This e-mail message has been scanned and cleared by MailMarshal > www.marshalsoftware.com > > > ## > ### > > List Charter and FAQ at: > <http://www.sunbelt-software.com/exchange_list_charter.htm> > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
This would block all attachments, no matter who they come from. He stated that if the attachment was forwarded by a third party, it got there properly. John Matteson; Exchange Manager Geac Corporate Infrastructure Systems and Standards (404) 239 - 2981 My toys! My toys! I can't do this job without my toys! *<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>* WARNING: Unencrypted electronic mail is not secure and may not be authentic. If you have any doubts as to the contents of this e-mail, please telephone the Geac representative who appears to be the sender to confirm the validity of this communication . NOTE: This electronic transmission is intended only for those to whom it is addressed. It may contain information that is confidential and/or privileged by law. Any claim to privilege is not waived or lost by reason of mistaken transmission of this information. If you are not the intended recipient, or the employee or agent responsible for delivery to the intended recipient, you must not review, distribute, copy or make any use of this transmission. In such case, please notify the sender by return e-mail and destroy all copies of same. *<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>*<>* -Original Message- From: Martin Blackstone [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 5:01 PM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing Attachment blocking on the other end? -Original Message- From: Murray Freeman [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 1:32 PM To: MS-Exchange Admin Issues Subject: Attachments Disappearing I have one user who when she sends attachments to certain people outside our email system, the attachments do not reach the intended person. The email gets there, but without the attachment. However, when she sends the same attachment to some individuals, the attachment arrives in tact. If someone else here sends the same attachment to the individual who did NOT receive the attachment, the attachment arrives in tact. Anyone have any ideas where to start looking? Murray List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
Murray: Check the raw message headers on a failed message, talk someone through cutting and pasting them into a new message if you have to. I think you will find that somewhere along the way, you will see a POP3 gateway. This is probably your problem, POP3 gateways have a tendency to strip out attachments. John Matteson; Exchange Manager Geac Corporate Infrastructure Systems and Standards (404) 239 - 2981 My toys! My toys! I can't do this job without my toys! -Original Message- From: Murray Freeman [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 4:32 PM To: MS-Exchange Admin Issues Subject: Attachments Disappearing I have one user who when she sends attachments to certain people outside our email system, the attachments do not reach the intended person. The email gets there, but without the attachment. However, when she sends the same attachment to some individuals, the attachment arrives in tact. If someone else here sends the same attachment to the individual who did NOT receive the attachment, the attachment arrives in tact. Anyone have any ideas where to start looking? Murray List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
Title: Message what version of Outlook ? -Original Message-From: Matthew Carpenter [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 16:50To: MS-Exchange Admin IssuesSubject: RE: Attachments Disappearing Yes if they are sending the attachments via Word, it may not arrive if the receiver does not use Word as their editor. It depends on how it is sent -Original Message- From: Simon Curtiss [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 3:37 PM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing Is she using Word as her e-mail editor? > -Original Message- > From: Murray Freeman [mailto:[EMAIL PROTECTED]] > Sent: Thursday, 7 March 2002 10:32 a.m. > To: MS-Exchange Admin Issues > Subject: Attachments Disappearing > > > I have one user who when she sends attachments to certain > people outside our > email system, the attachments do not reach the intended > person. The email > gets there, but without the attachment. However, when she > sends the same > attachment to some individuals, the attachment arrives in > tact. If someone > else here sends the same attachment to the individual who did > NOT receive > the attachment, the attachment arrives in tact. Anyone have > any ideas where > to start looking? > > Murray > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > # Notice of Confidential information The information contained in this electronic mail is CONFIDENTIAL INFORMATION and may be LEGALLY PRIVILEGED, intended only for the individual or entity named above. If you are not the intended recipient, you are hereby notified that the use, dissemination, distribution, or copying of this document is strictly prohibited. If you have received this electronic message in error, please immediately notify us by return or telephone call collect to 07 577 6049) and destroy the original message. Thank you. This e-mail message has been scanned and cleared by MailMarshal www.marshalsoftware.com # List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at:http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
What OS ? What version/SP of email server? Client ? -Original Message- From: Murray Freeman [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 16:32 To: MS-Exchange Admin Issues Subject: Attachments Disappearing I have one user who when she sends attachments to certain people outside our email system, the attachments do not reach the intended person. The email gets there, but without the attachment. However, when she sends the same attachment to some individuals, the attachment arrives in tact. If someone else here sends the same attachment to the individual who did NOT receive the attachment, the attachment arrives in tact. Anyone have any ideas where to start looking? Murray List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm _ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
Title: Message whadda I win.. whadda I win... glad I was able to help.. -Original Message-From: Murray Freeman [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 2:24 PMTo: MS-Exchange Admin IssuesSubject: RE: Attachments Disappearing You are absolutely correct, that was the problem. Thanks for the help! Murray -Original Message-From: Rick Ward - HQ [mailto:[EMAIL PROTECTED]]Sent: Wednesday, March 06, 2002 3:47 PMTo: MS-Exchange Admin IssuesSubject: RE: Attachments Disappearing Settings on the external address in there contact list or Address Book is set wrong. They have set something in there Address book entry for the SMTP settings for encoding or format of the message/attachment. Check the settings between the 2 clients you speak of for the same address and I bet you find a difference. I'd be willing to put money that your client set them to "RICH TEXT only" and it's not an Exchange system and the gateway drops the encoded attachment because it doesn't know how RICH-TEXT works. On the other client they probably accepted all the default settings (best way usually) and it works just fine. You can also check your IMS to make sure you have it set correctly. I get around this problem (again, usually) by checking "MIME" and also "Plain Text" and "HTML" under the "Message Content" box on the "Internet Mail" tab. 99% of the time this corrects(read:override) any settings the client may have done. -Rick -Original Message- From: Murray Freeman [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 1:32 PM To: MS-Exchange Admin Issues Subject: Attachments Disappearing I have one user who when she sends attachments to certain people outside our email system, the attachments do not reach the intended person. The email gets there, but without the attachment. However, when she sends the same attachment to some individuals, the attachment arrives in tact. If someone else here sends the same attachment to the individual who did NOT receive the attachment, the attachment arrives in tact. Anyone have any ideas where to start looking? Murray List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at:http://www.sunbelt-software.com/exchange_list_charter.htmList Charter and FAQ at:http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
Title: RE: Attachments Disappearing You are absolutely correct, that was the problem. Thanks for the help! Murray -Original Message-From: Rick Ward - HQ [mailto:[EMAIL PROTECTED]]Sent: Wednesday, March 06, 2002 3:47 PMTo: MS-Exchange Admin IssuesSubject: RE: Attachments Disappearing Settings on the external address in there contact list or Address Book is set wrong. They have set something in there Address book entry for the SMTP settings for encoding or format of the message/attachment. Check the settings between the 2 clients you speak of for the same address and I bet you find a difference. I'd be willing to put money that your client set them to "RICH TEXT only" and it's not an Exchange system and the gateway drops the encoded attachment because it doesn't know how RICH-TEXT works. On the other client they probably accepted all the default settings (best way usually) and it works just fine. You can also check your IMS to make sure you have it set correctly. I get around this problem (again, usually) by checking "MIME" and also "Plain Text" and "HTML" under the "Message Content" box on the "Internet Mail" tab. 99% of the time this corrects(read:override) any settings the client may have done. -Rick -Original Message- From: Murray Freeman [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 1:32 PM To: MS-Exchange Admin Issues Subject: Attachments Disappearing I have one user who when she sends attachments to certain people outside our email system, the attachments do not reach the intended person. The email gets there, but without the attachment. However, when she sends the same attachment to some individuals, the attachment arrives in tact. If someone else here sends the same attachment to the individual who did NOT receive the attachment, the attachment arrives in tact. Anyone have any ideas where to start looking? Murray List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at:http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
Attachment blocking on the other end? -Original Message- From: Murray Freeman [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 1:32 PM To: MS-Exchange Admin Issues Subject: Attachments Disappearing I have one user who when she sends attachments to certain people outside our email system, the attachments do not reach the intended person. The email gets there, but without the attachment. However, when she sends the same attachment to some individuals, the attachment arrives in tact. If someone else here sends the same attachment to the individual who did NOT receive the attachment, the attachment arrives in tact. Anyone have any ideas where to start looking? Murray List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
Title: RE: Attachments Disappearing and you are certain that this one user hasn't changed it? -Original Message-From: Murray Freeman [mailto:[EMAIL PROTECTED]]Sent: Thursday, 7 March 2002 10:58 a.m.To: MS-Exchange Admin IssuesSubject: RE: Attachments Disappearing No, we are using Outlook and it's set for rich text Murray -Original Message-From: Matthew Carpenter [mailto:[EMAIL PROTECTED]]Sent: Wednesday, March 06, 2002 3:50 PMTo: MS-Exchange Admin IssuesSubject: RE: Attachments Disappearing Yes if they are sending the attachments via Word, it may not arrive if the receiver does not use Word as their editor. It depends on how it is sent -Original Message- From: Simon Curtiss [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 3:37 PM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing Is she using Word as her e-mail editor? > -Original Message- > From: Murray Freeman [mailto:[EMAIL PROTECTED]] > Sent: Thursday, 7 March 2002 10:32 a.m. > To: MS-Exchange Admin Issues > Subject: Attachments Disappearing > > > I have one user who when she sends attachments to certain > people outside our > email system, the attachments do not reach the intended > person. The email > gets there, but without the attachment. However, when she > sends the same > attachment to some individuals, the attachment arrives in > tact. If someone > else here sends the same attachment to the individual who did > NOT receive > the attachment, the attachment arrives in tact. Anyone have > any ideas where > to start looking? > > Murray > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > # Notice of Confidential information The information contained in this electronic mail is CONFIDENTIAL INFORMATION and may be LEGALLY PRIVILEGED, intended only for the individual or entity named above. If you are not the intended recipient, you are hereby notified that the use, dissemination, distribution, or copying of this document is strictly prohibited. If you have received this electronic message in error, please immediately notify us by return or telephone call collect to 07 577 6049) and destroy the original message. Thank you. This e-mail message has been scanned and cleared by MailMarshal www.marshalsoftware.com # List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at:http://www.sunbelt-software.com/exchange_list_charter.htmList Charter and FAQ at:http://www.sunbelt-software.com/exchange_list_charter.htm Notice of Confidential information The information contained in this electronic mail is CONFIDENTIAL INFORMATION and may be LEGALLY PRIVILEGED, intended only for the individual or entity named above. If you are not the intended recipient, you are hereby notified that the use, dissemination, distribution, or copying of this document is strictly prohibited. If you have received this electronic message in error, please immediately notify us by return or telephone (call collect to 07 577 6049) and destroy the original message. Thank you. . This e-mail message has been scanned and cleared by MailMarshal www.marshalsoftware.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
Huh? I use Word as the editor and send to many people who do not use Word and have no problems? Steve Clark Clark Systems Support, LLC AVIEN Charter Member "Who's watching your network?" www.clarksupport.com 301-610-9584 voice 240-465-0323 Efax The data furnished in connection with this document is deemed by Clark Systems Support, LLC., to contain proprietary and privileged information and shall not be disclosed or used for the benefit of others without the prior written permission of Clark Systems Support, LLC. -Original Message- From: Matthew Carpenter [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 4:50 PM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing Yes if they are sending the attachments via Word, it may not arrive if the receiver does not use Word as their editor. It depends on how it is sent -Original Message- From: Simon Curtiss [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] Sent: Wednesday, March 06, 2002 3:37 PM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing Is she using Word as her e-mail editor? > -Original Message- > From: Murray Freeman [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] > Sent: Thursday, 7 March 2002 10:32 a.m. > To: MS-Exchange Admin Issues > Subject: Attachments Disappearing > > > I have one user who when she sends attachments to certain > people outside our > email system, the attachments do not reach the intended > person. The email > gets there, but without the attachment. However, when she > sends the same > attachment to some individuals, the attachment arrives in > tact. If someone > else here sends the same attachment to the individual who did > NOT receive > the attachment, the attachment arrives in tact. Anyone have > any ideas where > to start looking? > > Murray > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm <http://www.sunbelt-software.com/exchange_list_charter.htm> > # Notice of Confidential information The information contained in this electronic mail is CONFIDENTIAL INFORMATION and may be LEGALLY PRIVILEGED, intended only for the individual or entity named above. If you are not the intended recipient, you are hereby notified that the use, dissemination, distribution, or copying of this document is strictly prohibited. If you have received this electronic message in error, please immediately notify us by return or telephone call collect to 07 577 6049) and destroy the original message. Thank you. This e-mail message has been scanned and cleared by MailMarshal www.marshalsoftware.com # List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm <http://www.sunbelt-software.com/exchange_list_charter.htm> List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
Title: RE: Attachments Disappearing No, we are using Outlook and it's set for rich text Murray -Original Message-From: Matthew Carpenter [mailto:[EMAIL PROTECTED]]Sent: Wednesday, March 06, 2002 3:50 PMTo: MS-Exchange Admin IssuesSubject: RE: Attachments Disappearing Yes if they are sending the attachments via Word, it may not arrive if the receiver does not use Word as their editor. It depends on how it is sent -Original Message- From: Simon Curtiss [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 3:37 PM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing Is she using Word as her e-mail editor? > -Original Message- > From: Murray Freeman [mailto:[EMAIL PROTECTED]] > Sent: Thursday, 7 March 2002 10:32 a.m. > To: MS-Exchange Admin Issues > Subject: Attachments Disappearing > > > I have one user who when she sends attachments to certain > people outside our > email system, the attachments do not reach the intended > person. The email > gets there, but without the attachment. However, when she > sends the same > attachment to some individuals, the attachment arrives in > tact. If someone > else here sends the same attachment to the individual who did > NOT receive > the attachment, the attachment arrives in tact. Anyone have > any ideas where > to start looking? > > Murray > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > # Notice of Confidential information The information contained in this electronic mail is CONFIDENTIAL INFORMATION and may be LEGALLY PRIVILEGED, intended only for the individual or entity named above. If you are not the intended recipient, you are hereby notified that the use, dissemination, distribution, or copying of this document is strictly prohibited. If you have received this electronic message in error, please immediately notify us by return or telephone call collect to 07 577 6049) and destroy the original message. Thank you. This e-mail message has been scanned and cleared by MailMarshal www.marshalsoftware.com # List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at:http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
Title: RE: Attachments Disappearing Yes if they are sending the attachments via Word, it may not arrive if the receiver does not use Word as their editor. It depends on how it is sent -Original Message- From: Simon Curtiss [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 3:37 PM To: MS-Exchange Admin Issues Subject: RE: Attachments Disappearing Is she using Word as her e-mail editor? > -Original Message- > From: Murray Freeman [mailto:[EMAIL PROTECTED]] > Sent: Thursday, 7 March 2002 10:32 a.m. > To: MS-Exchange Admin Issues > Subject: Attachments Disappearing > > > I have one user who when she sends attachments to certain > people outside our > email system, the attachments do not reach the intended > person. The email > gets there, but without the attachment. However, when she > sends the same > attachment to some individuals, the attachment arrives in > tact. If someone > else here sends the same attachment to the individual who did > NOT receive > the attachment, the attachment arrives in tact. Anyone have > any ideas where > to start looking? > > Murray > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > # Notice of Confidential information The information contained in this electronic mail is CONFIDENTIAL INFORMATION and may be LEGALLY PRIVILEGED, intended only for the individual or entity named above. If you are not the intended recipient, you are hereby notified that the use, dissemination, distribution, or copying of this document is strictly prohibited. If you have received this electronic message in error, please immediately notify us by return or telephone call collect to 07 577 6049) and destroy the original message. Thank you. This e-mail message has been scanned and cleared by MailMarshal www.marshalsoftware.com # List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
Attachments Disappearing
I have one user who when she sends attachments to certain people outside our email system, the attachments do not reach the intended person. The email gets there, but without the attachment. However, when she sends the same attachment to some individuals, the attachment arrives in tact. If someone else here sends the same attachment to the individual who did NOT receive the attachment, the attachment arrives in tact. Anyone have any ideas where to start looking? Murray List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
Title: RE: Attachments Disappearing Settings on the external address in there contact list or Address Book is set wrong. They have set something in there Address book entry for the SMTP settings for encoding or format of the message/attachment. Check the settings between the 2 clients you speak of for the same address and I bet you find a difference. I'd be willing to put money that your client set them to "RICH TEXT only" and it's not an Exchange system and the gateway drops the encoded attachment because it doesn't know how RICH-TEXT works. On the other client they probably accepted all the default settings (best way usually) and it works just fine. You can also check your IMS to make sure you have it set correctly. I get around this problem (again, usually) by checking "MIME" and also "Plain Text" and "HTML" under the "Message Content" box on the "Internet Mail" tab. 99% of the time this corrects(read:override) any settings the client may have done. -Rick -Original Message- From: Murray Freeman [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 06, 2002 1:32 PM To: MS-Exchange Admin Issues Subject: Attachments Disappearing I have one user who when she sends attachments to certain people outside our email system, the attachments do not reach the intended person. The email gets there, but without the attachment. However, when she sends the same attachment to some individuals, the attachment arrives in tact. If someone else here sends the same attachment to the individual who did NOT receive the attachment, the attachment arrives in tact. Anyone have any ideas where to start looking? Murray List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
RE: Attachments Disappearing
Is she using Word as her e-mail editor? > -Original Message- > From: Murray Freeman [mailto:[EMAIL PROTECTED]] > Sent: Thursday, 7 March 2002 10:32 a.m. > To: MS-Exchange Admin Issues > Subject: Attachments Disappearing > > > I have one user who when she sends attachments to certain > people outside our > email system, the attachments do not reach the intended > person. The email > gets there, but without the attachment. However, when she > sends the same > attachment to some individuals, the attachment arrives in > tact. If someone > else here sends the same attachment to the individual who did > NOT receive > the attachment, the attachment arrives in tact. Anyone have > any ideas where > to start looking? > > Murray > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > # Notice of Confidential information The information contained in this electronic mail is CONFIDENTIAL INFORMATION and may be LEGALLY PRIVILEGED, intended only for the individual or entity named above. If you are not the intended recipient, you are hereby notified that the use, dissemination, distribution, or copying of this document is strictly prohibited. If you have received this electronic message in error, please immediately notify us by return or telephone call collect to 07 577 6049) and destroy the original message. Thank you. This e-mail message has been scanned and cleared by MailMarshal www.marshalsoftware.com # List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
