Bizarre Outlook issue.. HELP
Okay, I used to think my users were crazy. Scratch that.. I still think they're crazy, but some weird things are going on with multiple people, so I don't think it's just a simple "user screwed up" issue. For the past few months, several users have been having issues in Outlook (2003) where they either start a new email, or hit reply, and it ADDS an address to the To: field at random. It seems to be an address that an email was previously sent to from that account. What's bad is that it happens with customers. So, for example: 1. I send an email to, say, Joe, talking about how we're having trouble with a job for customer A. 2. Joe replies to my email, yet somehow, a random email address (typically another customer, like customer B) is magically added to the To field. 3. Customer B replies with a "WTH???" email. 4. People look at me with extreme frustration Any ideas what could be causing this? I don't think it's that they're accidentally hitting a key and it's using autocomplete to put a name in. The user that it happened to twice today swore that she checked the To field several times before sending the second email where this occurred (because obviously she was very nervous after it happened the first time.) Thanks, Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Bizarre Outlook issue.. HELP
Have you tried clearing the .nk2 files on the PC? (the "autofill" for Outlook) Close Outlook and delete the .nk2 file on the PC. See if the issue persists afterwards. Bob Fronk [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 5:21 PM To: MS-Exchange Admin Issues Subject: Bizarre Outlook issue.. HELP Okay, I used to think my users were crazy. Scratch that.. I still think they're crazy, but some weird things are going on with multiple people, so I don't think it's just a simple "user screwed up" issue. For the past few months, several users have been having issues in Outlook (2003) where they either start a new email, or hit reply, and it ADDS an address to the To: field at random. It seems to be an address that an email was previously sent to from that account. What's bad is that it happens with customers. So, for example: 1. I send an email to, say, Joe, talking about how we're having trouble with a job for customer A. 2. Joe replies to my email, yet somehow, a random email address (typically another customer, like customer B) is magically added to the To field. 3. Customer B replies with a "WTH???" email. 4. People look at me with extreme frustration Any ideas what could be causing this? I don't think it's that they're accidentally hitting a key and it's using autocomplete to put a name in. The user that it happened to twice today swore that she checked the To field several times before sending the second email where this occurred (because obviously she was very nervous after it happened the first time.) Thanks, Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Bizarre Outlook issue.. HELP
I guess I could try that, but I'd rather not because the users really like to use that feature for easy addressing of emails. It seems like it may or may not be related to that, as we used the autofill option for several years without these issues. It just seems to weird that they can send an email without the extra address showing up in the To: field, and then it's somehow added when the email is sent. Evan From: Bob Fronk [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 7:42 PM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP Have you tried clearing the .nk2 files on the PC? (the "autofill" for Outlook) Close Outlook and delete the .nk2 file on the PC. See if the issue persists afterwards. Bob Fronk [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 5:21 PM To: MS-Exchange Admin Issues Subject: Bizarre Outlook issue.. HELP Okay, I used to think my users were crazy. Scratch that.. I still think they're crazy, but some weird things are going on with multiple people, so I don't think it's just a simple "user screwed up" issue. For the past few months, several users have been having issues in Outlook (2003) where they either start a new email, or hit reply, and it ADDS an address to the To: field at random. It seems to be an address that an email was previously sent to from that account. What's bad is that it happens with customers. So, for example: 1. I send an email to, say, Joe, talking about how we're having trouble with a job for customer A. 2. Joe replies to my email, yet somehow, a random email address (typically another customer, like customer B) is magically added to the To field. 3. Customer B replies with a "WTH???" email. 4. People look at me with extreme frustration Any ideas what could be causing this? I don't think it's that they're accidentally hitting a key and it's using autocomplete to put a name in. The user that it happened to twice today swore that she checked the To field several times before sending the second email where this occurred (because obviously she was very nervous after it happened the first time.) Thanks, Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: Bizarre Outlook issue.. HELP
You could also look for personal distribution list that the user has created. On 8/25/08, Evan Brastow <[EMAIL PROTECTED]> wrote: > > I guess I could try that, but I'd rather not because the users really > like to use that feature for easy addressing of emails. It seems like it may > or may not be related to that, as we used the autofill option for several > years without these issues. > > > > It just seems to weird that they can send an email without the extra > address showing up in the To: field, and then it's somehow added when the > email is sent. > > > > Evan > > > > *From:* Bob Fronk [mailto:[EMAIL PROTECTED] > *Sent:* Friday, August 22, 2008 7:42 PM > *To:* MS-Exchange Admin Issues > *Subject:* RE: Bizarre Outlook issue.. HELP > > > > Have you tried clearing the .nk2 files on the PC? (the "autofill" for > Outlook) > > > > Close Outlook and delete the .nk2 file on the PC. See if the issue > persists afterwards. > > > > Bob Fronk > > [EMAIL PROTECTED] <[EMAIL PROTECTED]> > > > > > > > > *From:* Evan Brastow [mailto:[EMAIL PROTECTED] > *Sent:* Friday, August 22, 2008 5:21 PM > *To:* MS-Exchange Admin Issues > *Subject:* Bizarre Outlook issue.. HELP > > > > Okay, I used to think my users were crazy. Scratch that.. I still think > they're crazy, but some weird things are going on with multiple people, so I > don't think it's just a simple "user screwed up" issue. > > > > For the past few months, several users have been having issues in Outlook > (2003) where they either start a new email, or hit reply, and it ADDS an > address to the To: field at random. It seems to be an address that an email > was previously sent to from that account. > > > > What's bad is that it happens with customers. So, for example: > > > > 1. I send an email to, say, Joe, talking about how we're having > trouble with a job for customer A. > > 2. Joe replies to my email, yet somehow, a random email address > (typically another customer, like customer B) is magically added to the To > field. > > 3. Customer B replies with a "WTH???" email. > > 4. People look at me with extreme frustration > > > > Any ideas what could be causing this? I don't think it's that they're > accidentally hitting a key and it's using autocomplete to put a name in. The > user that it happened to twice today swore that she checked the To field > several times before sending the second email where this occurred (because > obviously she was very nervous after it happened the first time.) > > > > Thanks, > > > > Evan > > > > > > > > > > > -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Bizarre Outlook issue.. HELP
The file will be re-created when they start using Outlook again. Deleting it would help pinpoint the problem. From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 9:07 AM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP I guess I could try that, but I'd rather not because the users really like to use that feature for easy addressing of emails. It seems like it may or may not be related to that, as we used the autofill option for several years without these issues. It just seems to weird that they can send an email without the extra address showing up in the To: field, and then it's somehow added when the email is sent. Evan From: Bob Fronk [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 7:42 PM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP Have you tried clearing the .nk2 files on the PC? (the "autofill" for Outlook) Close Outlook and delete the .nk2 file on the PC. See if the issue persists afterwards. Bob Fronk [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 5:21 PM To: MS-Exchange Admin Issues Subject: Bizarre Outlook issue.. HELP Okay, I used to think my users were crazy. Scratch that.. I still think they're crazy, but some weird things are going on with multiple people, so I don't think it's just a simple "user screwed up" issue. For the past few months, several users have been having issues in Outlook (2003) where they either start a new email, or hit reply, and it ADDS an address to the To: field at random. It seems to be an address that an email was previously sent to from that account. What's bad is that it happens with customers. So, for example: 1. I send an email to, say, Joe, talking about how we're having trouble with a job for customer A. 2. Joe replies to my email, yet somehow, a random email address (typically another customer, like customer B) is magically added to the To field. 3. Customer B replies with a "WTH???" email. 4. People look at me with extreme frustration Any ideas what could be causing this? I don't think it's that they're accidentally hitting a key and it's using autocomplete to put a name in. The user that it happened to twice today swore that she checked the To field several times before sending the second email where this occurred (because obviously she was very nervous after it happened the first time.) Thanks, Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Bizarre Outlook issue.. HELP
Hrmm... no, they don't really know how to create their own lists, and the addresses they're being sent to just append themselves to the address they actually wanted to send to. It's just so weird. I'm slowly rolling Outlook 2007 out, and perhaps that will fix this issue Not sure Evan From: Sherry Abercrombie [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 10:10 AM To: MS-Exchange Admin Issues Subject: Re: Bizarre Outlook issue.. HELP You could also look for personal distribution list that the user has created. On 8/25/08, Evan Brastow <[EMAIL PROTECTED]> wrote: I guess I could try that, but I'd rather not because the users really like to use that feature for easy addressing of emails. It seems like it may or may not be related to that, as we used the autofill option for several years without these issues. It just seems to weird that they can send an email without the extra address showing up in the To: field, and then it's somehow added when the email is sent. Evan From: Bob Fronk [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 7:42 PM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP Have you tried clearing the .nk2 files on the PC? (the "autofill" for Outlook) Close Outlook and delete the .nk2 file on the PC. See if the issue persists afterwards. Bob Fronk [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 5:21 PM To: MS-Exchange Admin Issues Subject: Bizarre Outlook issue.. HELP Okay, I used to think my users were crazy. Scratch that.. I still think they're crazy, but some weird things are going on with multiple people, so I don't think it's just a simple "user screwed up" issue. For the past few months, several users have been having issues in Outlook (2003) where they either start a new email, or hit reply, and it ADDS an address to the To: field at random. It seems to be an address that an email was previously sent to from that account. What's bad is that it happens with customers. So, for example: 1. I send an email to, say, Joe, talking about how we're having trouble with a job for customer A. 2. Joe replies to my email, yet somehow, a random email address (typically another customer, like customer B) is magically added to the To field. 3. Customer B replies with a "WTH???" email. 4. People look at me with extreme frustration Any ideas what could be causing this? I don't think it's that they're accidentally hitting a key and it's using autocomplete to put a name in. The user that it happened to twice today swore that she checked the To field several times before sending the second email where this occurred (because obviously she was very nervous after it happened the first time.) Thanks, Evan -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Bizarre Outlook issue.. HELP
Maybe just rename the .n2k file instead of deleting it. Then you can go back to it, if it isn't the problem. Jeff From: Maglinger, Paul [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 7:19 AM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP The file will be re-created when they start using Outlook again. Deleting it would help pinpoint the problem. From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 9:07 AM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP I guess I could try that, but I'd rather not because the users really like to use that feature for easy addressing of emails. It seems like it may or may not be related to that, as we used the autofill option for several years without these issues. It just seems to weird that they can send an email without the extra address showing up in the To: field, and then it's somehow added when the email is sent. Evan From: Bob Fronk [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 7:42 PM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP Have you tried clearing the .nk2 files on the PC? (the "autofill" for Outlook) Close Outlook and delete the .nk2 file on the PC. See if the issue persists afterwards. Bob Fronk [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 5:21 PM To: MS-Exchange Admin Issues Subject: Bizarre Outlook issue.. HELP Okay, I used to think my users were crazy. Scratch that.. I still think they're crazy, but some weird things are going on with multiple people, so I don't think it's just a simple "user screwed up" issue. For the past few months, several users have been having issues in Outlook (2003) where they either start a new email, or hit reply, and it ADDS an address to the To: field at random. It seems to be an address that an email was previously sent to from that account. What's bad is that it happens with customers. So, for example: 1. I send an email to, say, Joe, talking about how we're having trouble with a job for customer A. 2. Joe replies to my email, yet somehow, a random email address (typically another customer, like customer B) is magically added to the To field. 3. Customer B replies with a "WTH???" email. 4. People look at me with extreme frustration Any ideas what could be causing this? I don't think it's that they're accidentally hitting a key and it's using autocomplete to put a name in. The user that it happened to twice today swore that she checked the To field several times before sending the second email where this occurred (because obviously she was very nervous after it happened the first time.) Thanks, Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Bizarre Outlook issue.. HELP
Have you looked at their sent items to verify the extra address is listed there? From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 10:19 AM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP Hrmm... no, they don't really know how to create their own lists, and the addresses they're being sent to just append themselves to the address they actually wanted to send to. It's just so weird. I'm slowly rolling Outlook 2007 out, and perhaps that will fix this issue Not sure Evan From: Sherry Abercrombie [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 10:10 AM To: MS-Exchange Admin Issues Subject: Re: Bizarre Outlook issue.. HELP You could also look for personal distribution list that the user has created. On 8/25/08, Evan Brastow <[EMAIL PROTECTED]> wrote: I guess I could try that, but I'd rather not because the users really like to use that feature for easy addressing of emails. It seems like it may or may not be related to that, as we used the autofill option for several years without these issues. It just seems to weird that they can send an email without the extra address showing up in the To: field, and then it's somehow added when the email is sent. Evan From: Bob Fronk [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 7:42 PM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP Have you tried clearing the .nk2 files on the PC? (the "autofill" for Outlook) Close Outlook and delete the .nk2 file on the PC. See if the issue persists afterwards. Bob Fronk [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 5:21 PM To: MS-Exchange Admin Issues Subject: Bizarre Outlook issue.. HELP Okay, I used to think my users were crazy. Scratch that.. I still think they're crazy, but some weird things are going on with multiple people, so I don't think it's just a simple "user screwed up" issue. For the past few months, several users have been having issues in Outlook (2003) where they either start a new email, or hit reply, and it ADDS an address to the To: field at random. It seems to be an address that an email was previously sent to from that account. What's bad is that it happens with customers. So, for example: 1. I send an email to, say, Joe, talking about how we're having trouble with a job for customer A. 2. Joe replies to my email, yet somehow, a random email address (typically another customer, like customer B) is magically added to the To field. 3. Customer B replies with a "WTH???" email. 4. People look at me with extreme frustration Any ideas what could be causing this? I don't think it's that they're accidentally hitting a key and it's using autocomplete to put a name in. The user that it happened to twice today swore that she checked the To field several times before sending the second email where this occurred (because obviously she was very nervous after it happened the first time.) Thanks, Evan -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Bizarre Outlook issue.. HELP
18 OOOs... Shazam! From: Maglinger, Paul [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 9:19 AM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP The file will be re-created when they start using Outlook again. Deleting it would help pinpoint the problem. From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 9:07 AM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP I guess I could try that, but I'd rather not because the users really like to use that feature for easy addressing of emails. It seems like it may or may not be related to that, as we used the autofill option for several years without these issues. It just seems to weird that they can send an email without the extra address showing up in the To: field, and then it's somehow added when the email is sent. Evan From: Bob Fronk [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 7:42 PM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP Have you tried clearing the .nk2 files on the PC? (the "autofill" for Outlook) Close Outlook and delete the .nk2 file on the PC. See if the issue persists afterwards. Bob Fronk [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 5:21 PM To: MS-Exchange Admin Issues Subject: Bizarre Outlook issue.. HELP Okay, I used to think my users were crazy. Scratch that.. I still think they're crazy, but some weird things are going on with multiple people, so I don't think it's just a simple "user screwed up" issue. For the past few months, several users have been having issues in Outlook (2003) where they either start a new email, or hit reply, and it ADDS an address to the To: field at random. It seems to be an address that an email was previously sent to from that account. What's bad is that it happens with customers. So, for example: 1. I send an email to, say, Joe, talking about how we're having trouble with a job for customer A. 2. Joe replies to my email, yet somehow, a random email address (typically another customer, like customer B) is magically added to the To field. 3. Customer B replies with a "WTH???" email. 4. People look at me with extreme frustration Any ideas what could be causing this? I don't think it's that they're accidentally hitting a key and it's using autocomplete to put a name in. The user that it happened to twice today swore that she checked the To field several times before sending the second email where this occurred (because obviously she was very nervous after it happened the first time.) Thanks, Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Bizarre Outlook issue.. HELP
That's nothing. Try posting to Shavlik's patch management list. The last time posted there I stopped counting out of office replies at 150. Followed immediately by my unsubscribing from the list. Tim From: Maglinger, Paul [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 12:13 PM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP 18 OOOs... Shazam! From: Maglinger, Paul [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 9:19 AM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP The file will be re-created when they start using Outlook again. Deleting it would help pinpoint the problem. From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 9:07 AM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP I guess I could try that, but I'd rather not because the users really like to use that feature for easy addressing of emails. It seems like it may or may not be related to that, as we used the autofill option for several years without these issues. It just seems to weird that they can send an email without the extra address showing up in the To: field, and then it's somehow added when the email is sent. Evan From: Bob Fronk [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 7:42 PM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP Have you tried clearing the .nk2 files on the PC? (the "autofill" for Outlook) Close Outlook and delete the .nk2 file on the PC. See if the issue persists afterwards. Bob Fronk [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 5:21 PM To: MS-Exchange Admin Issues Subject: Bizarre Outlook issue.. HELP Okay, I used to think my users were crazy. Scratch that.. I still think they're crazy, but some weird things are going on with multiple people, so I don't think it's just a simple "user screwed up" issue. For the past few months, several users have been having issues in Outlook (2003) where they either start a new email, or hit reply, and it ADDS an address to the To: field at random. It seems to be an address that an email was previously sent to from that account. What's bad is that it happens with customers. So, for example: 1. I send an email to, say, Joe, talking about how we're having trouble with a job for customer A. 2. Joe replies to my email, yet somehow, a random email address (typically another customer, like customer B) is magically added to the To field. 3. Customer B replies with a "WTH???" email. 4. People look at me with extreme frustration Any ideas what could be causing this? I don't think it's that they're accidentally hitting a key and it's using autocomplete to put a name in. The user that it happened to twice today swore that she checked the To field several times before sending the second email where this occurred (because obviously she was very nervous after it happened the first time.) Thanks, Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Bizarre Outlook issue.. HELP
Yeah, but this list is for those who are presumed to be able to spell email - and one would think, would know better ;-) From: Tim Vander Kooi [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 10:16 AM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP That's nothing. Try posting to Shavlik's patch management list. The last time posted there I stopped counting out of office replies at 150. Followed immediately by my unsubscribing from the list. Tim From: Maglinger, Paul [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 12:13 PM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP 18 OOOs... Shazam! From: Maglinger, Paul [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 9:19 AM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP The file will be re-created when they start using Outlook again. Deleting it would help pinpoint the problem. From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 9:07 AM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP I guess I could try that, but I'd rather not because the users really like to use that feature for easy addressing of emails. It seems like it may or may not be related to that, as we used the autofill option for several years without these issues. It just seems to weird that they can send an email without the extra address showing up in the To: field, and then it's somehow added when the email is sent. Evan From: Bob Fronk [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 7:42 PM To: MS-Exchange Admin Issues Subject: RE: Bizarre Outlook issue.. HELP Have you tried clearing the .nk2 files on the PC? (the "autofill" for Outlook) Close Outlook and delete the .nk2 file on the PC. See if the issue persists afterwards. Bob Fronk [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> From: Evan Brastow [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2008 5:21 PM To: MS-Exchange Admin Issues Subject: Bizarre Outlook issue.. HELP Okay, I used to think my users were crazy. Scratch that.. I still think they're crazy, but some weird things are going on with multiple people, so I don't think it's just a simple "user screwed up" issue. For the past few months, several users have been having issues in Outlook (2003) where they either start a new email, or hit reply, and it ADDS an address to the To: field at random. It seems to be an address that an email was previously sent to from that account. What's bad is that it happens with customers. So, for example: 1. I send an email to, say, Joe, talking about how we're having trouble with a job for customer A. 2. Joe replies to my email, yet somehow, a random email address (typically another customer, like customer B) is magically added to the To field. 3. Customer B replies with a "WTH???" email. 4. People look at me with extreme frustration Any ideas what could be causing this? I don't think it's that they're accidentally hitting a key and it's using autocomplete to put a name in. The user that it happened to twice today swore that she checked the To field several times before sending the second email where this occurred (because obviously she was very nervous after it happened the first time.) Thanks, Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: Bizarre Outlook issue.. HELP
I would appreciate an occasional probe email from the list sponsor, who would then unsubscribe everyone who returned an OoO or bounce message. Kurt On Mon, Aug 25, 2008 at 10:54 AM, Don Andrews <[EMAIL PROTECTED]> wrote: > Yeah, but this list is for those who are presumed to be able to spell email > – and one would think, would know better ;-) > > > > > > From: Tim Vander Kooi [mailto:[EMAIL PROTECTED] > Sent: Monday, August 25, 2008 10:16 AM > To: MS-Exchange Admin Issues > Subject: RE: Bizarre Outlook issue.. HELP > > > > That's nothing. Try posting to Shavlik's patch management list. The last > time posted there I stopped counting out of office replies at 150. Followed > immediately by my unsubscribing from the list. > > Tim > > > > From: Maglinger, Paul [mailto:[EMAIL PROTECTED] > Sent: Monday, August 25, 2008 12:13 PM > To: MS-Exchange Admin Issues > Subject: RE: Bizarre Outlook issue.. HELP > > > > 18 OOOs... Shazam! > > > > > > From: Maglinger, Paul [mailto:[EMAIL PROTECTED] > Sent: Monday, August 25, 2008 9:19 AM > To: MS-Exchange Admin Issues > Subject: RE: Bizarre Outlook issue.. HELP > > The file will be re-created when they start using Outlook again. Deleting > it would help pinpoint the problem. > > > > ____________ > > From: Evan Brastow [mailto:[EMAIL PROTECTED] > Sent: Monday, August 25, 2008 9:07 AM > To: MS-Exchange Admin Issues > Subject: RE: Bizarre Outlook issue.. HELP > > I guess I could try that, but I'd rather not because the users really like > to use that feature for easy addressing of emails. It seems like it may or > may not be related to that, as we used the autofill option for several years > without these issues. > > > > It just seems to weird that they can send an email without the extra address > showing up in the To: field, and then it's somehow added when the email is > sent. > > > > Evan > > > > From: Bob Fronk [mailto:[EMAIL PROTECTED] > Sent: Friday, August 22, 2008 7:42 PM > To: MS-Exchange Admin Issues > Subject: RE: Bizarre Outlook issue.. HELP > > > > Have you tried clearing the .nk2 files on the PC? (the "autofill" for > Outlook) > > > > Close Outlook and delete the .nk2 file on the PC. See if the issue persists > afterwards. > > > > Bob Fronk > > [EMAIL PROTECTED] > > > > > > > > From: Evan Brastow [mailto:[EMAIL PROTECTED] > Sent: Friday, August 22, 2008 5:21 PM > To: MS-Exchange Admin Issues > Subject: Bizarre Outlook issue.. HELP > > > > Okay, I used to think my users were crazy. Scratch that.. I still think > they're crazy, but some weird things are going on with multiple people, so I > don't think it's just a simple "user screwed up" issue. > > > > For the past few months, several users have been having issues in Outlook > (2003) where they either start a new email, or hit reply, and it ADDS an > address to the To: field at random. It seems to be an address that an email > was previously sent to from that account. > > > > What's bad is that it happens with customers. So, for example: > > > > 1. I send an email to, say, Joe, talking about how we're having trouble > with a job for customer A. > > 2. Joe replies to my email, yet somehow, a random email address > (typically another customer, like customer B) is magically added to the To > field. > > 3. Customer B replies with a "WTH???" email. > > 4. People look at me with extreme frustration > > > > Any ideas what could be causing this? I don't think it's that they're > accidentally hitting a key and it's using autocomplete to put a name in. The > user that it happened to twice today swore that she checked the To field > several times before sending the second email where this occurred (because > obviously she was very nervous after it happened the first time.) > > > > Thanks, > > > > Evan > > > > > > > > > > > > > > > > > > > > > > > > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Bizarre Outlook issue.. HELP
You just wanna get probed! John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I,CompTIA A+, N+ -Original Message- From: Kurt Buff [mailto:[EMAIL PROTECTED] Sent: Monday, August 25, 2008 3:31 PM To: MS-Exchange Admin Issues Subject: Re: Bizarre Outlook issue.. HELP I would appreciate an occasional probe email from the list sponsor, who would then unsubscribe everyone who returned an OoO or bounce message. Kurt On Mon, Aug 25, 2008 at 10:54 AM, Don Andrews <[EMAIL PROTECTED]> wrote: > Yeah, but this list is for those who are presumed to be able to spell email > - and one would think, would know better ;-) > > > > > > From: Tim Vander Kooi [mailto:[EMAIL PROTECTED] > Sent: Monday, August 25, 2008 10:16 AM > To: MS-Exchange Admin Issues > Subject: RE: Bizarre Outlook issue.. HELP > > > > That's nothing. Try posting to Shavlik's patch management list. The last > time posted there I stopped counting out of office replies at 150. Followed > immediately by my unsubscribing from the list. > > Tim > > > > From: Maglinger, Paul [mailto:[EMAIL PROTECTED] > Sent: Monday, August 25, 2008 12:13 PM > To: MS-Exchange Admin Issues > Subject: RE: Bizarre Outlook issue.. HELP > > > > 18 OOOs... Shazam! > > > > > > From: Maglinger, Paul [mailto:[EMAIL PROTECTED] > Sent: Monday, August 25, 2008 9:19 AM > To: MS-Exchange Admin Issues > Subject: RE: Bizarre Outlook issue.. HELP > > The file will be re-created when they start using Outlook again. Deleting > it would help pinpoint the problem. > > > > ____________ > > From: Evan Brastow [mailto:[EMAIL PROTECTED] > Sent: Monday, August 25, 2008 9:07 AM > To: MS-Exchange Admin Issues > Subject: RE: Bizarre Outlook issue.. HELP > > I guess I could try that, but I'd rather not because the users really like > to use that feature for easy addressing of emails. It seems like it may or > may not be related to that, as we used the autofill option for several years > without these issues. > > > > It just seems to weird that they can send an email without the extra address > showing up in the To: field, and then it's somehow added when the email is > sent. > > > > Evan > > > > From: Bob Fronk [mailto:[EMAIL PROTECTED] > Sent: Friday, August 22, 2008 7:42 PM > To: MS-Exchange Admin Issues > Subject: RE: Bizarre Outlook issue.. HELP > > > > Have you tried clearing the .nk2 files on the PC? (the "autofill" for > Outlook) > > > > Close Outlook and delete the .nk2 file on the PC. See if the issue persists > afterwards. > > > > Bob Fronk > > [EMAIL PROTECTED] > > > > > > > > From: Evan Brastow [mailto:[EMAIL PROTECTED] > Sent: Friday, August 22, 2008 5:21 PM > To: MS-Exchange Admin Issues > Subject: Bizarre Outlook issue.. HELP > > > > Okay, I used to think my users were crazy. Scratch that.. I still think > they're crazy, but some weird things are going on with multiple people, so I > don't think it's just a simple "user screwed up" issue. > > > > For the past few months, several users have been having issues in Outlook > (2003) where they either start a new email, or hit reply, and it ADDS an > address to the To: field at random. It seems to be an address that an email > was previously sent to from that account. > > > > What's bad is that it happens with customers. So, for example: > > > > 1. I send an email to, say, Joe, talking about how we're having trouble > with a job for customer A. > > 2. Joe replies to my email, yet somehow, a random email address > (typically another customer, like customer B) is magically added to the To > field. > > 3. Customer B replies with a "WTH???" email. > > 4. People look at me with extreme frustration > > > > Any ideas what could be causing this? I don't think it's that they're > accidentally hitting a key and it's using autocomplete to put a name in. The > user that it happened to twice today swore that she checked the To field > several times before sending the second email where this occurred (because > obviously she was very nervous after it happened the first time.) > > > > Thanks, > > > > Evan > > > > > > > > > > > > > > > > > > > > > > > > > > ~ Ninja Email Security with Cloudmark Spam
