Re: Entourage Problems
Any luck using a new profile in Entourage or trying to re-synch the database in Entourage...forget the exact terminology they use. Entourage just uses OWA so if that's working it should work, unless you are running the beta which uses EWS, but even then if you're not seeing errors it seems to me Entourage just needs a swift kick. I've seen many cases where that was necessary. On Thu, May 21, 2009 at 8:50 AM, Matthew Bullock mbull...@root9.com wrote: Thanks, I’ll give it a try. -mb *From:* Glaman, Mark [mailto:mdgla...@bechtel.com] *Sent:* Thursday, May 21, 2009 8:18 AM *To:* MS-Exchange Admin Issues *Subject:* RE: Entourage Problems try this Microsoft group. I have had good luck. http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.mac.office.entouragecat=en_US_2ba2a279-4301-4979-8491-5dc3ada8f137lang=encr=US -- *From:* Matthew Bullock [mailto:mbull...@root9.com] *Posted At:* Wednesday, May 20, 2009 9:54 PM *Posted To:* Exchange List *Conversation:* Entourage Problems *Subject:* Entourage Problems I’ve had an Exchange 2007 environment set up for a couple months now, and everything was working great – Outlook Anywhere, OWA, ActiveSync, and one guy (the boss) with a Mac and Entourage. Yesterday we had a power outage, and even though one of the CAS/HUB and one of the SCC mailbox nodes were powered down gracefully, the other two weren’t. Everything came back up ok, DB’s were fine, but Outlook Anywhere had some problems with the certificate, and the Entourage client stopped syncing. OWA and ActiveSync continued working fine though. I removed and re-imported the UCC certs on the CAS servers and Outlook Anywhere was happy again, but I still can’t get Entourage working. Does anyone know any good docs on getting Entourage working properly with Exchange 2007, and the permission required on all the IIS virtual directories? All servers are on Windows 2008. Also, does anyone have any tips on troubleshooting in Entourage? It isn’t giving me any errors, and depending on how the account settings are, will either say (not connected) or will do nothing at all. I have no idea what its having trouble with. Thanks, -mb ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Entourage Problems
Usually emptying the cache which forces a re-synchronization does the trick. -Scott From: Alex Fontana [mailto:afontana...@gmail.com] Sent: Tuesday, May 26, 2009 1:31 PM To: MS-Exchange Admin Issues Subject: Re: Entourage Problems Any luck using a new profile in Entourage or trying to re-synch the database in Entourage...forget the exact terminology they use. Entourage just uses OWA so if that's working it should work, unless you are running the beta which uses EWS, but even then if you're not seeing errors it seems to me Entourage just needs a swift kick. I've seen many cases where that was necessary. On Thu, May 21, 2009 at 8:50 AM, Matthew Bullock mbull...@root9.commailto:mbull...@root9.com wrote: Thanks, I'll give it a try. -mb From: Glaman, Mark [mailto:mdgla...@bechtel.commailto:mdgla...@bechtel.com] Sent: Thursday, May 21, 2009 8:18 AM To: MS-Exchange Admin Issues Subject: RE: Entourage Problems try this Microsoft group. I have had good luck. http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.mac.office.entouragecat=en_US_2ba2a279-4301-4979-8491-5dc3ada8f137lang=encr=US From: Matthew Bullock [mailto:mbull...@root9.commailto:mbull...@root9.com] Posted At: Wednesday, May 20, 2009 9:54 PM Posted To: Exchange List Conversation: Entourage Problems Subject: Entourage Problems I've had an Exchange 2007 environment set up for a couple months now, and everything was working great - Outlook Anywhere, OWA, ActiveSync, and one guy (the boss) with a Mac and Entourage. Yesterday we had a power outage, and even though one of the CAS/HUB and one of the SCC mailbox nodes were powered down gracefully, the other two weren't. Everything came back up ok, DB's were fine, but Outlook Anywhere had some problems with the certificate, and the Entourage client stopped syncing. OWA and ActiveSync continued working fine though. I removed and re-imported the UCC certs on the CAS servers and Outlook Anywhere was happy again, but I still can't get Entourage working. Does anyone know any good docs on getting Entourage working properly with Exchange 2007, and the permission required on all the IIS virtual directories? All servers are on Windows 2008. Also, does anyone have any tips on troubleshooting in Entourage? It isn't giving me any errors, and depending on how the account settings are, will either say (not connected) or will do nothing at all. I have no idea what its having trouble with. Thanks, -mb ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
Re: Entourage Problems
Yeah, that's what they call it It has worked most times we've seen Entourage stop synching. -alex On Tue, May 26, 2009 at 11:09 AM, Bolser, Scott scott.bol...@childrens.harvard.edu wrote: Usually emptying the cache which forces a re-synchronization does the trick. -Scott *From:* Alex Fontana [mailto:afontana...@gmail.com] *Sent:* Tuesday, May 26, 2009 1:31 PM *To:* MS-Exchange Admin Issues *Subject:* Re: Entourage Problems Any luck using a new profile in Entourage or trying to re-synch the database in Entourage...forget the exact terminology they use. Entourage just uses OWA so if that's working it should work, unless you are running the beta which uses EWS, but even then if you're not seeing errors it seems to me Entourage just needs a swift kick. I've seen many cases where that was necessary. On Thu, May 21, 2009 at 8:50 AM, Matthew Bullock mbull...@root9.com wrote: Thanks, I’ll give it a try. -mb *From:* Glaman, Mark [mailto:mdgla...@bechtel.com] *Sent:* Thursday, May 21, 2009 8:18 AM *To:* MS-Exchange Admin Issues *Subject:* RE: Entourage Problems try this Microsoft group. I have had good luck. http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.mac.office.entouragecat=en_US_2ba2a279-4301-4979-8491-5dc3ada8f137lang=encr=US -- *From:* Matthew Bullock [mailto:mbull...@root9.com] *Posted At:* Wednesday, May 20, 2009 9:54 PM *Posted To:* Exchange List *Conversation:* Entourage Problems *Subject:* Entourage Problems I’ve had an Exchange 2007 environment set up for a couple months now, and everything was working great – Outlook Anywhere, OWA, ActiveSync, and one guy (the boss) with a Mac and Entourage. Yesterday we had a power outage, and even though one of the CAS/HUB and one of the SCC mailbox nodes were powered down gracefully, the other two weren’t. Everything came back up ok, DB’s were fine, but Outlook Anywhere had some problems with the certificate, and the Entourage client stopped syncing. OWA and ActiveSync continued working fine though. I removed and re-imported the UCC certs on the CAS servers and Outlook Anywhere was happy again, but I still can’t get Entourage working. Does anyone know any good docs on getting Entourage working properly with Exchange 2007, and the permission required on all the IIS virtual directories? All servers are on Windows 2008. Also, does anyone have any tips on troubleshooting in Entourage? It isn’t giving me any errors, and depending on how the account settings are, will either say (not connected) or will do nothing at all. I have no idea what its having trouble with. Thanks, -mb ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Entourage Problems
Someone had PSS (Entourage support) on the phone when I got to the office so I worked it out with them pretty quickly. The fix was to remove and recreate the exchange virtual directory on the mailbox servers: Remove-OwaVirtualDirectory exchange (default web site) New-OwaVirtualDirectory exchange -OwaVersion Exchange2003or2000 -VirtualDirectoryType Mailboxes -WebSiteName Default Web Site Apparently the exchange VD can become corrupted, but with all our mailboxes on Exchange 2007, everything else was working except Entourage. -mb From: Alex Fontana [mailto:afontana...@gmail.com] Sent: Tuesday, May 26, 2009 10:31 AM To: MS-Exchange Admin Issues Subject: Re: Entourage Problems Any luck using a new profile in Entourage or trying to re-synch the database in Entourage...forget the exact terminology they use. Entourage just uses OWA so if that's working it should work, unless you are running the beta which uses EWS, but even then if you're not seeing errors it seems to me Entourage just needs a swift kick. I've seen many cases where that was necessary. On Thu, May 21, 2009 at 8:50 AM, Matthew Bullock mbull...@root9.com wrote: Thanks, I'll give it a try. -mb From: Glaman, Mark [mailto:mdgla...@bechtel.com] Sent: Thursday, May 21, 2009 8:18 AM To: MS-Exchange Admin Issues Subject: RE: Entourage Problems try this Microsoft group. I have had good luck. http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=mi crosoft.public.mac.office.entouragecat=en_US_2ba2a279-4301-4979-8491-5d c3ada8f137lang=encr=US From: Matthew Bullock [mailto:mbull...@root9.com] Posted At: Wednesday, May 20, 2009 9:54 PM Posted To: Exchange List Conversation: Entourage Problems Subject: Entourage Problems I've had an Exchange 2007 environment set up for a couple months now, and everything was working great - Outlook Anywhere, OWA, ActiveSync, and one guy (the boss) with a Mac and Entourage. Yesterday we had a power outage, and even though one of the CAS/HUB and one of the SCC mailbox nodes were powered down gracefully, the other two weren't. Everything came back up ok, DB's were fine, but Outlook Anywhere had some problems with the certificate, and the Entourage client stopped syncing. OWA and ActiveSync continued working fine though. I removed and re-imported the UCC certs on the CAS servers and Outlook Anywhere was happy again, but I still can't get Entourage working. Does anyone know any good docs on getting Entourage working properly with Exchange 2007, and the permission required on all the IIS virtual directories? All servers are on Windows 2008. Also, does anyone have any tips on troubleshooting in Entourage? It isn't giving me any errors, and depending on how the account settings are, will either say (not connected) or will do nothing at all. I have no idea what its having trouble with. Thanks, -mb ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Entourage Problems
you don't have event log errors? you really should... From: Matthew Bullock [mbull...@root9.com] Sent: Thursday, May 21, 2009 12:53 AM To: MS-Exchange Admin Issues Subject: Entourage Problems I’ve had an Exchange 2007 environment set up for a couple months now, and everything was working great – Outlook Anywhere, OWA, ActiveSync, and one guy (the boss) with a Mac and Entourage. Yesterday we had a power outage, and even though one of the CAS/HUB and one of the SCC mailbox nodes were powered down gracefully, the other two weren’t. Everything came back up ok, DB’s were fine, but Outlook Anywhere had some problems with the certificate, and the Entourage client stopped syncing. OWA and ActiveSync continued working fine though. I removed and re-imported the UCC certs on the CAS servers and Outlook Anywhere was happy again, but I still can’t get Entourage working. Does anyone know any good docs on getting Entourage working properly with Exchange 2007, and the permission required on all the IIS virtual directories? All servers are on Windows 2008. Also, does anyone have any tips on troubleshooting in Entourage? It isn’t giving me any errors, and depending on how the account settings are, will either say (not connected) or will do nothing at all. I have no idea what its having trouble with. Thanks, -mb ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Entourage Problems
try this Microsoft group. I have had good luck. http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=mi crosoft.public.mac.office.entourage http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=m icrosoft.public.mac.office.entouragecat=en_US_2ba2a279-4301-4979-8491-5 dc3ada8f137lang=encr=US cat=en_US_2ba2a279-4301-4979-8491-5dc3ada8f137lang=encr=US _ From: Matthew Bullock [mailto:mbull...@root9.com] Posted At: Wednesday, May 20, 2009 9:54 PM Posted To: Exchange List Conversation: Entourage Problems Subject: Entourage Problems I've had an Exchange 2007 environment set up for a couple months now, and everything was working great - Outlook Anywhere, OWA, ActiveSync, and one guy (the boss) with a Mac and Entourage. Yesterday we had a power outage, and even though one of the CAS/HUB and one of the SCC mailbox nodes were powered down gracefully, the other two weren't. Everything came back up ok, DB's were fine, but Outlook Anywhere had some problems with the certificate, and the Entourage client stopped syncing. OWA and ActiveSync continued working fine though. I removed and re-imported the UCC certs on the CAS servers and Outlook Anywhere was happy again, but I still can't get Entourage working. Does anyone know any good docs on getting Entourage working properly with Exchange 2007, and the permission required on all the IIS virtual directories? All servers are on Windows 2008. Also, does anyone have any tips on troubleshooting in Entourage? It isn't giving me any errors, and depending on how the account settings are, will either say (not connected) or will do nothing at all. I have no idea what its having trouble with. Thanks, -mb ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Entourage Problems
No errors on either the CAS or mailbox servers. -mb From: Michael B. Smith [mailto:mich...@owa.smithcons.com] Sent: Thursday, May 21, 2009 4:22 AM To: MS-Exchange Admin Issues Subject: RE: Entourage Problems you don't have event log errors? you really should... From: Matthew Bullock [mbull...@root9.com] Sent: Thursday, May 21, 2009 12:53 AM To: MS-Exchange Admin Issues Subject: Entourage Problems I've had an Exchange 2007 environment set up for a couple months now, and everything was working great - Outlook Anywhere, OWA, ActiveSync, and one guy (the boss) with a Mac and Entourage. Yesterday we had a power outage, and even though one of the CAS/HUB and one of the SCC mailbox nodes were powered down gracefully, the other two weren't. Everything came back up ok, DB's were fine, but Outlook Anywhere had some problems with the certificate, and the Entourage client stopped syncing. OWA and ActiveSync continued working fine though. I removed and re-imported the UCC certs on the CAS servers and Outlook Anywhere was happy again, but I still can't get Entourage working. Does anyone know any good docs on getting Entourage working properly with Exchange 2007, and the permission required on all the IIS virtual directories? All servers are on Windows 2008. Also, does anyone have any tips on troubleshooting in Entourage? It isn't giving me any errors, and depending on how the account settings are, will either say (not connected) or will do nothing at all. I have no idea what its having trouble with. Thanks, -mb ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
RE: Entourage Problems
Thanks, I'll give it a try. -mb From: Glaman, Mark [mailto:mdgla...@bechtel.com] Sent: Thursday, May 21, 2009 8:18 AM To: MS-Exchange Admin Issues Subject: RE: Entourage Problems try this Microsoft group. I have had good luck. http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=mi crosoft.public.mac.office.entouragecat=en_US_2ba2a279-4301-4979-8491-5d c3ada8f137lang=encr=US From: Matthew Bullock [mailto:mbull...@root9.com] Posted At: Wednesday, May 20, 2009 9:54 PM Posted To: Exchange List Conversation: Entourage Problems Subject: Entourage Problems I've had an Exchange 2007 environment set up for a couple months now, and everything was working great - Outlook Anywhere, OWA, ActiveSync, and one guy (the boss) with a Mac and Entourage. Yesterday we had a power outage, and even though one of the CAS/HUB and one of the SCC mailbox nodes were powered down gracefully, the other two weren't. Everything came back up ok, DB's were fine, but Outlook Anywhere had some problems with the certificate, and the Entourage client stopped syncing. OWA and ActiveSync continued working fine though. I removed and re-imported the UCC certs on the CAS servers and Outlook Anywhere was happy again, but I still can't get Entourage working. Does anyone know any good docs on getting Entourage working properly with Exchange 2007, and the permission required on all the IIS virtual directories? All servers are on Windows 2008. Also, does anyone have any tips on troubleshooting in Entourage? It isn't giving me any errors, and depending on how the account settings are, will either say (not connected) or will do nothing at all. I have no idea what its having trouble with. Thanks, -mb ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja~
