filmscanners: Response from Nikon USA on jaggies
Below is the response I received from Nikon USA to my email query about whether they plan to fix Nikonscan to eliminate jaggies: = Dear Rob Geraghty: If there are jaggies this is not something that is normal. I would elect to send the scanner in for service. We have not found that this happens with a lot of scanners. Please reference this case (number 2687) if you have any further questions on this issue. Thank you for contacting Nikon, Inc. Sincerely, Cal Digital Imaging Nikon, Inc.
Re: filmscanners: Response from Nikon USA on jaggies
Same reply I received. Interestingly, the next day and today there is no evidence of the jaggies that were so obvious when I posted my query. It is not the power since I have everything connected to a UPS with line conditioning. Bill >Below is the response I received from Nikon USA to my email query about >whether they plan to fix Nikonscan to eliminate jaggies: >= >Dear Rob Geraghty: > > If there are jaggies this is not something that is normal. I would >elect to send the scanner in for service. We have not found that this >happens with a lot of scanners. Please reference this case (number 2687) >if you have any further questions on this issue. > >Thank you for contacting Nikon, Inc. > >Sincerely, >Cal >Digital Imaging >Nikon, Inc.
Re: filmscanners: Response from Nikon USA on jaggies
Bill wrote: > Same reply I received. Interestingly, the next day and today there is > no evidence of the jaggies that were so obvious when I posted my > query. It is not the power since I have everything connected to a UPS > with line conditioning. Try the same picture which gave you the problem before. I find certain images tend to be more problematic than others. Can we (the members of the filmscanners list) petition them to fix the problem? They seem to be claiming it is a hardware fault and it clearly isn't. Rob
Re: filmscanners: Response from Nikon USA on jaggies
Yes, I rescanned all of the slides that were jagged today. They came out perfectly. Nikon's first suggestion was to reset to the mfrs. settings. That helped, but didn't solve it. Next day all was well. Bill P.S. Also had a point today where all of the scans were blowing out the highlights. Reset to the Mfrs. settings again and that solved that problem. > > > Same reply I received. Interestingly, the next day and today there is >> no evidence of the jaggies that were so obvious when I posted my >> query. It is not the power since I have everything connected to a UPS >> with line conditioning. > >Try the same picture which gave you the problem before. I find >certain images tend to be more problematic than others. > >Can we (the members of the filmscanners list) petition them to fix >the problem? They seem to be claiming it is a hardware fault and >it clearly isn't. > >Rob
Re: filmscanners: Response from Nikon USA on jaggies
On Fri, 26 Jan 2001 14:02:10 +1000 Rob Geraghty ([EMAIL PROTECTED]) wrote: > Can we (the members of the filmscanners list) petition them to fix > the problem? They seem to be claiming it is a hardware fault and > it clearly isn't Nikon are clearly playing ostrich here. They must have sent out thousands of these mails. The discussion forum at www.nikontechusa.com used to elicit the same invariant response from Nikon. They shut it down eventually. To judge from the identical dismissive response to complaints re other kit, especially the bulk feeders for the LS1000 and LS2000 which have been the target of years of fury, it's a corporate take-the-money-and-run policy. They similarly dragged their feet over Nikonscan's earlier broken colour management. It's unwise, given the efficiency of the internet in communicating and collating customer grievances: we aren't just isolated little punters at the end of the food chain anymore. You'd think fixing the fault would be cheaper and create more confidence and goodwill than keeping schtum and throwing money at marketing instead. However, on the evidence, that's historically the way Nikon do things. It seems dumb to me: buying one of the forthcoming new Nikons will be a gamble, if there are any problems it seems likely you'll be on your own. Regards Tony Sleep http://www.halftone.co.uk - Online portfolio & exhibit; + film scanner info & comparisons
Re: filmscanners: Response from Nikon USA on jaggies
Bill Gass wrote: > Same reply I received. Interestingly, the next day and today there is no > evidence of the jaggies that were so obvious when I posted my query. It > is not the power since I have everything connected to a UPS with line > conditioning. > > Bill > It might be the power of suggestion? ;-) Or maybe Nikon has more power than you realized? ;-) Art
Re: filmscanners: Response from Nikon USA on jaggies
I have been away, so late with this input. It seems I am the only one to receive a "Different" answer. Not very useful, but different. See below. I have since responded to this but yet to receive a further reply. I tend to agree with Rob re a combined input, but I am not really sure we have the numbers. It seems many people either don't have the problem, or don't know they have it, or it is in fact so variable that we are unsure. It is very perplexing in its variation, the only thing that I am sure of is that it IS a problem, and Nikon SHOULD be doing something about it. The fact that it can be fixed (Vuescan) says it all. Julian PS a) FWIW I have power conditioning too. b) I think the problem is getting worse on my machine, or else it is just variable and I noticed it more on some recent scans. Dear Mr. Robinson: I am afraid to mention the obvious but you have downloaded and installed the latest version of Nikon Scan from www.nikontechusa.com? The Digital Ice/Clean Image is useful for dealing with scratched or damaged slides. Is it necessary that you use it all the time for your scanning? What the software is doing is detecting faults where there are none and, in trying to fix them, introducing the jaggies. Does the setting for Clean Image make a difference in the severity of the jaggies? To be honest with you, I first became aware of the problem by reading about it in the late, and much lamented, forum at www.nikontechusa.com. However, I have not had any inquiries about the problem for some time. Finally, if you are scanning black and white film, you should not use it all. Please reference this case (number 2136) if you have any further questions on this issue. Thank you for contacting Nikon, Inc. Sincerely At 15:02 26/01/01, you wrote: >Bill wrote: > > Same reply I received. Interestingly, the next day and today there is > > no evidence of the jaggies that were so obvious when I posted my > > query. It is not the power since I have everything connected to a UPS > > with line conditioning. > >Try the same picture which gave you the problem before. I find >certain images tend to be more problematic than others. > >Can we (the members of the filmscanners list) petition them to fix >the problem? They seem to be claiming it is a hardware fault and >it clearly isn't. > >Rob Julian Robinson in usually sunny, smog free Canberra, Australia
Re: filmscanners: Response from Nikon USA on jaggies
Julian wrote: > I tend to agree with Rob re a combined input, but I am not > really sure we have the numbers. It seems many people > either don't have the problem, or don't know they have it, > or it is in fact so variable that we are unsure. It is > very perplexing in its variation, the only thing that I > am sure of is that it IS a problem, and Nikon SHOULD be > doing something about it. The fact that it can be fixed > (Vuescan) says it all. OK, let me make a request - could everyone who has a Nikon scanner on any platform who has seen or experienced jaggies please email me and let me know what scanner you were using, and if possible what scanner BIOS version and Nikonscan version (2.0? 2.5? 2.51?). You can get the BIOS version of the scanner on a PC by opening the SYSTEM applet in the Control panel, find the Nikon scanner in the Device list, right click and select properties. My LS30 is BIOS version 1.31 with Nikonscan 2.51. Please also let me know if you are using a PC or a Mac. *Please email me directly - [EMAIL PROTECTED] - NOT the list* > The Digital Ice/Clean Image is useful for dealing with > scratched or damaged slides. Is it necessary that you > use it all the time for your scanning? What the software > is doing is detecting faults where there are none and, > in trying to fix them, introducing the jaggies. Rubbish. Jaggies occur on my computer regardless of whether ICE is on or off. Besides, if ICE can cause jaggies, isn't that a major fault that should be fixed? Why shouldn't the user expect to be able to leave it on? ICE is actually the only real reason I want to be able to use Nikonscan - otherwise I would be happy with Vuescan. Nikonscan's interface does make it easier to get a "tuned" image out of the data but in a lot of cases it's better to use PSP or Photoshop to do the tuning anyway. ICE however, can save *hours* of spotting and editing if a film is dusty or damaged. > Does the setting for Clean Image make a difference in > the severity of the jaggies? Not for me. >To be honest with you, I first became aware of the problem by >reading about it in the late, and much lamented, forum at >www.nikontechusa.com. However, I have not had any inquiries about the >problem for some time. Probably because the forum was shut down, so nobody felt they were getting any support, and Nikon gives no indication of intentions to fix it. > Finally, if you are scanning black and white film, > you should not use it all. *IF* the film is non-chromogenic. ICE works fine with XP2 or T400CN. But it certainly won't work with traditional silver based B&W films. Rob Rob Geraghty [EMAIL PROTECTED] http://wordweb.com
