Re: [Finale] Re: Finale 2009 Mac Firewire/Intel issue?
Kettelhut, Matt wrote: Bob et al. - I want to apologize for the miscommunication in our support representative's response to your concern about the left-channel-only FireWire audio interface issue. I'd like to make it clear that MakeMusic is actively pursuing a fix for the FireWire audio interface issue. While we aren't able to estimate an exact timeline in regards to its implementation, I can confirm that our developers are aware of and working on resolving this specific issue. Please follow this link to our Knowledge Base and subscribe to be notified by email when this problem is resolved. http://makemusic.custhelp.com/cgi-bin/makemusic.cfg/php/enduser/std_adp.php?p_faqid=1001 Thank you for using Finale! Matt, welcome to the list. Am I correct in assuming that you're here officially? This is a very welcome step -- thank you! -- David H. Bailey [EMAIL PROTECTED] ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Re: Finale 2009 Mac Firewire/Intel issue?
That's great news, Matt. Thanks for letting us know what's happening. One request I have is that if you can issue an update to 2008 that fixes this, I would appreciate it. Thanks again for the information. **Leigh On Fri, Aug 1, 2008, Kettelhut, Matt <[EMAIL PROTECTED]> wrote: >Bob et al. - > >I want to apologize for the miscommunication in our support >representative's response to your concern about the left-channel-only >FireWire audio interface issue. > >I'd like to make it clear that MakeMusic is actively pursuing a fix for >the FireWire audio interface issue. While we aren't able to estimate an >exact timeline in regards to its implementation, I can confirm that our >developers are aware of and working on resolving this specific issue. > >Please follow this link to our Knowledge Base and subscribe to be >notified by email when this problem is resolved. >http://makemusic.custhelp.com/cgi-bin/makemusic.cfg/php/enduser/ >std_adp.php?p_faqid=1001 > ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Re: Finale 2009 Mac Firewire/Intel issue?
Wow. Finally. Thanks for an official presence MakeMusic. On Fri, Aug 1, 2008 at 6:47 AM, Kettelhut, Matt <[EMAIL PROTECTED]>wrote: > Bob et al. - > > I want to apologize for the miscommunication in our support > representative's response to your concern about the left-channel-only > FireWire audio interface issue. > > I'd like to make it clear that MakeMusic is actively pursuing a fix for the > FireWire audio interface issue. While we aren't able to estimate an exact > timeline in regards to its implementation, I can confirm that our developers > are aware of and working on resolving this specific issue. > > Please follow this link to our Knowledge Base and subscribe to be notified > by email when this problem is resolved. > > http://makemusic.custhelp.com/cgi-bin/makemusic.cfg/php/enduser/std_adp.php?p_faqid=1001 > > Thank you for using Finale! > > > Matt Kettelhut > Notation Product Specialist > MakeMusic, Inc. > 7615 Golden Triangle Drive, Suite M > Eden Prairie, MN 55344-3848 > Sales: (800) 843-2066 > Technical Support: (952) 937-9703 > Fax: (952) 937-9760 > > ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
[Finale] Re: Finale 2009 Mac Firewire/Intel issue?
Bob et al. - I want to apologize for the miscommunication in our support representative's response to your concern about the left-channel-only FireWire audio interface issue. I'd like to make it clear that MakeMusic is actively pursuing a fix for the FireWire audio interface issue. While we aren't able to estimate an exact timeline in regards to its implementation, I can confirm that our developers are aware of and working on resolving this specific issue. Please follow this link to our Knowledge Base and subscribe to be notified by email when this problem is resolved. http://makemusic.custhelp.com/cgi-bin/makemusic.cfg/php/enduser/std_adp.php?p_faqid=1001 Thank you for using Finale! Matt Kettelhut Notation Product Specialist MakeMusic, Inc. 7615 Golden Triangle Drive, Suite M Eden Prairie, MN 55344-3848 Sales: (800) 843-2066 Technical Support: (952) 937-9703 Fax: (952) 937-9760 From: Bob Shuster <[EMAIL PROTECTED]> To: finale@shsu.edu Date: Wed, 30 Jul 2008 14:22:22 -0400 Subject: [Finale] Re: Finale 2009 Mac Firewire/Intel issue? Well, I got the definitive answer from MakeMusic on the FireWire audio interface issue, as follows: Thank you for contacting MakeMusic Customer Support. I deeply apologize for this issue in Finale. At this point it is not fixed in Finale 2009 and I do not know what the plans are to fix it. I will be adding your voice to the list of people who are looking for this fix. Once again I apologize for any inconvenience. Doug R. MakeMusic Customer Support So it appears it's not even on their "To Do" list. Are there enough of us in this boat to pressure them? How about a class action suit? :) - Bob Shuster ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Re: Finale 2009 Mac Firewire/Intel issue?
On 2008/07/30(水), at 後3:36, Darcy James Argue wrote: It's not all FireWire devices. My M-Audio FireWire Audiophile never had this problem. I've always had stereo playback from Finale. This only means M-Audio doesn't follow AU spec. The technical issue of this bug is that Finale doesn't treat mono stream as AU speced, meaning any interface, regardless of FW or USB, which is a multi channel device and follows AU mono stream spec gets bitten. The real question is, is this responsibility on MM or NI? -- - Hiro Hiroaki Honshuku, A-NO-NE Music, Greater Boston http://a-no-ne.com http://anonemusic.com ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Re: Finale 2009 Mac Firewire/Intel issue?
It's not all FireWire devices. My M-Audio FireWire Audiophile never had this problem. I've always had stereo playback from Finale. (That said, OBVIOUSLY this should be a high-priority fix.) However, my FW Audiophile does have a new, incredibly infuriating problem. There is a bug in Leopard and QuickTime 7.5 that causes occasional audio stuttering when using the built-in audio. However, with the FW Audiophile, the stutter causes the sound to drop out permanently. (The MIDI functions are unaffected.) The only way to restore sound is to toggle the sample rate, or power-cycle the device. Sometimes it happens as often as every five seconds. After months of struggling with this, I'm going to try reverting to 10.5.1, which is not supposed to have this insanely infuriating problem. Anyone else see this with 10.5.x? Cheers, - Darcy - [EMAIL PROTECTED] Brooklyn, NY On 30 Jul 2008, at 2:51 PM, Leigh Daniels wrote: I would be very surprised if even 100 people have complained about this. What's particularly sad is that they knew about this problem from the time FinMac 2008a came out because I talked to Support about it right after I received it. I got the canned response Bob quotes below. It's not like it's hard to add Core Audio functionality correctly. Apple makes it very easy. **Leigh On Wed, Jul 30, 2008, Bob Shuster <[EMAIL PROTECTED]> wrote: Well, I got the definitive answer from MakeMusic on the FireWire audio interface issue, as follows: Thank you for contacting MakeMusic Customer Support. I deeply apologize for this issue in Finale. At this point it is not fixed in Finale 2009 and I do not know what the plans are to fix it. I will be adding your voice to the list of people who are looking for this fix. Once again I apologize for any inconvenience. Doug R. MakeMusic Customer Support ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] Re: Finale 2009 Mac Firewire/Intel issue?
I would be very surprised if even 100 people have complained about this. What's particularly sad is that they knew about this problem from the time FinMac 2008a came out because I talked to Support about it right after I received it. I got the canned response Bob quotes below. It's not like it's hard to add Core Audio functionality correctly. Apple makes it very easy. **Leigh On Wed, Jul 30, 2008, Bob Shuster <[EMAIL PROTECTED]> wrote: >Well, I got the definitive answer from MakeMusic on the FireWire audio >interface issue, as follows: > >> Thank you for contacting MakeMusic Customer Support. >> >> I deeply apologize for this issue in Finale. At this point it is not >> fixed in Finale 2009 and I do not know what the plans are to fix it. >> I will be adding your voice to the list of people who are looking >> for this fix. Once again I apologize for any inconvenience. >> >> Doug R. >> MakeMusic Customer Support > ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
[Finale] Re: Finale 2009 Mac Firewire/Intel issue?
Well, I got the definitive answer from MakeMusic on the FireWire audio interface issue, as follows: Thank you for contacting MakeMusic Customer Support. I deeply apologize for this issue in Finale. At this point it is not fixed in Finale 2009 and I do not know what the plans are to fix it. I will be adding your voice to the list of people who are looking for this fix. Once again I apologize for any inconvenience. Doug R. MakeMusic Customer Support So it appears it's not even on their "To Do" list. Are there enough of us in this boat to pressure them? How about a class action suit? :) - Bob Shuster ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
Re: [Finale] re: Finale 2009 Mac Firewire/Intel issue?
There is a Sibelius group at yahoogroups.com and the Sibelius Senior Products Manager, Daniel Spreadbury maintains an official presence there and could answer any questions you might have about AU support issues or any concerns you have run into with recent versions of Finale. Ask at the Sibelius group and see what other Mac users have to say. Just remember, though, that Sibelius is not Finale and it may not be an ideal program for you. It might, but don't leap blindly because your individual notational needs may not be as easy in Sibelius. They may be easier, they may be harder, they may be the same level of ease/difficulty. But it's worth checking it out, even if only to know that you will stay with Finale despite its faults. There's a demo version you can download at sibelius.com. The members of the sibelius group at yahoogroups is just as friendly and willing to help as this group, so you can count on good answers to your questions. David H. Bailey Bob Shuster wrote: Thanks for the advice on workarounds folks, but I really just need it to be fixed! :) Well, I believe I'm answering my own question here. I downloaded the demo of Finale 2009, and while AU support is disabled in the demo, SoftSynth playback is not - and it still plays back left channel only with MacIntel and Firewire audio interface (mine happens to be a Presonus FirePod.) What the heck is up with the folks at Make Music? They introduced this problem with the 2008 version (over a year ago?) and it's still not fixed? This seriously limits the usefulness of Finale to me - I think I'm officially tired of waiting for it at this point. Any good Sibelius lists out there? - Bob Shuster - Can anyone confirm or deny that this issue has been fixed? (Intel Macs with Firewire audio interfaces have left channel output only since 2008.) I'm waiting to upgrade until I find out! Also, has human playback been improved at all? I can't use it at all in 2008 (perhaps related to the above issue) as it crashes Finale about 75% of the time when initializing. - Bob Shuster ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale -- David H. Bailey [EMAIL PROTECTED] ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
[Finale] Re: Finale 2009 Mac Firewire/Intel issue?
On Tue, 29 Jul 2008 09:43:49 -0400 Bob Shuster wrote: Can anyone confirm or deny that this issue has been fixed? (Intel Macs with Firewire audio interfaces have left channel output only since 2008.) I'm waiting to upgrade until I find out! - Oh dear, oh dear, oh dear. Just when I was just about to leave Win XP SP3 for the greener pastures of an Intel Mac with a MOTU UltraLite as the firewire audio interface, I find that there is an *issue*. I'll be moving from FinWin 2008a to FinMac 2009 at the same time which will be enough of an issue. Leigh Daniel's comment that: MM is aware of their broken Core Audio implementation in 2008 and, as usual, we can only hope that they fix it in 2009. I would bet it's a low priority for them because I imagine the majority of their customer base uses the Built-In Mac outputs. does not fill me with much hope that the goats will be chased out of the pasture. Are there any other hardware issues I should be aware of? I run all my audio through an 8-channel mixer so I can usually find a workaround, but any advice from Mac experts would be appreciated. On the software side I'm resigned to learning Logic and leaving Sonar, but I'm not tempted by Sibelius at this stage. Regards, Rudi vB. ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
[Finale] re: Finale 2009 Mac Firewire/Intel issue?
At 5:32 PM -0400 7/29/08, Bob Shuster wrote: This seriously limits the usefulness of Finale to me - I think I'm officially tired of waiting for it at this point. Any good Sibelius lists out there? [EMAIL PROTECTED] This is the list that's monitored by a Senior Product Developer, Daniel Spreadbury, who is happy to answer questions, does so quite honestly and will explain when he can't give an answer, and DOES speak officially for Sibelius. He also seems to know Finale quite well, although I'll leave that question to the experts. John -- John R. Howell, Assoc. Prof. of Music Virginia Tech Department of Music College of Liberal Arts & Human Sciences Blacksburg, Virginia, U.S.A. 24061-0240 Vox (540) 231-8411 Fax (540) 231-5034 (mailto:[EMAIL PROTECTED]) http://www.music.vt.edu/faculty/howell/howell.html "We never play anything the same way once." Shelly Manne's definition of jazz musicians. ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
[Finale] re: Finale 2009 Mac Firewire/Intel issue?
Thanks for the advice on workarounds folks, but I really just need it to be fixed! :) Well, I believe I'm answering my own question here. I downloaded the demo of Finale 2009, and while AU support is disabled in the demo, SoftSynth playback is not - and it still plays back left channel only with MacIntel and Firewire audio interface (mine happens to be a Presonus FirePod.) What the heck is up with the folks at Make Music? They introduced this problem with the 2008 version (over a year ago?) and it's still not fixed? This seriously limits the usefulness of Finale to me - I think I'm officially tired of waiting for it at this point. Any good Sibelius lists out there? - Bob Shuster - Can anyone confirm or deny that this issue has been fixed? (Intel Macs with Firewire audio interfaces have left channel output only since 2008.) I'm waiting to upgrade until I find out! Also, has human playback been improved at all? I can't use it at all in 2008 (perhaps related to the above issue) as it crashes Finale about 75% of the time when initializing. - Bob Shuster ___ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
