Re: [Framers] Framers Digest, Vol 155, Issue 11
We are experiencing the corruption, too! The three of us use Macs with FrameMaker 19 running on a virtual PC – and we were hoping it was just a stability issue, since we will be moving to PCs soon. The video driver is a good idea – we’ll check that. ~ Julie Myers On 2/21/19, 3:02 PM, "Framers on behalf of framers-requ...@lists.frameusers.com" wrote: Send Framers mailing list submissions to framers@lists.frameusers.com To subscribe or unsubscribe, visit http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com You can reach the person managing the list at framers-ow...@lists.frameusers.com When replying, please edit your Subject line so it is more specific than "Re: Contents of Framers digest..." Today's Topics: 1. Strange corruption when using FrameMaker 14.0.3.500 [2017 release] (Simon Buch) 2. Re: Strange corruption when using FrameMaker 14.0.3.500 [2017 release] (Caroline Tabach) 3. Re: Strange corruption when using FrameMaker 14.0.3.500 [2017 release] (Art Campbell) -- Message: 1 Date: Thu, 21 Feb 2019 14:54:21 +0100 From: Simon Buch To: Framers Subject: [Framers] Strange corruption when using FrameMaker 14.0.3.500 [2017 release] Message-ID: Content-Type: text/plain; charset="utf-8" Hello Framers, In all the years I have used FrameMaker [since 3.0], I have rarely seen FrameMaker get into the state that I am currently experiencing at my customer site. I took a screenshot the first time it occurred. While editing a number of documents for extended periods - maybe over 6 hours - all the fonts in the document suddenly mutate to the Windows "System" font, as shown in the first screenshot. [image: FM odd.gif] After that occurs, the FrameMaker menu goes completely blank, and any attempt to access any of the menus - such as File > Exit yields an entirely black menu being shown, and no menu functions available. The only way to quit FrameMaker is to force quit the process using Windows Task Manager. The same behaviour happened again this morning, but instead of showing the document content, it looks like Windows is painting part of the corrupted display as it overlapped the book pane, and the document pane. [image: Another odd session.gif] The customer machines are well specified - 32Gb of system memory, running on Windows 10. Have any other FrameUsers experienced similar display issues? // Simon BUCH . -- next part -- A non-text attachment was scrubbed... Name: Another odd session.gif Type: image/gif Size: 13462 bytes Desc: not available URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20190221/0ea3271a/attachment.gif> -- next part -- A non-text attachment was scrubbed... Name: FM odd.gif Type: image/gif Size: 9843 bytes Desc: not available URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20190221/0ea3271a/attachment-0001.gif> -- Message: 2 Date: Thu, 21 Feb 2019 18:03:19 +0200 From: Caroline Tabach To: "An email list for people using Adobe FrameMaker software." Subject: Re: [Framers] Strange corruption when using FrameMaker 14.0.3.500 [2017 release] Message-ID: Content-Type: text/plain; charset="UTF-8" Hi the latest patch for Frame 2017 is 14.0.4.511 Maybe this might help. On Thu, Feb 21, 2019 at 3:54 PM Simon Buch wrote: > Hello Framers, > > In all the years I have used FrameMaker [since 3.0], I have rarely seen > FrameMaker get into the state that I am currently experiencing at my > customer site. > > I took a screenshot the first time it occurred. > > While editing a number of documents for extended periods - maybe over 6 > hours - all the fonts in the document suddenly mutate to the Windows > "System" font, as shown in the first screenshot. > [image: FM odd.gif] > > After that occurs, the FrameMaker menu goes completely blank, and any > attempt to access any of the menus - such as File > Exit yields an entirely > black menu being shown, and no menu functions available. The only way to > quit FrameMaker is to force quit the process using Windows Task Manager. > > > The same behaviour happened again this morning, but instead of showing the > document content, it looks like Win
Re: [Framers] Strange corruption when using FrameMaker 14.0.3.500 [2017 release]
I would check that the machine's video drivers are up to date too. Can you recreate it on your own machines, not the customers? Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Feb 21, 2019 at 11:04 AM Caroline Tabach wrote: > Hi > the latest patch for Frame 2017 is 14.0.4.511 > > Maybe this might help. > > > > On Thu, Feb 21, 2019 at 3:54 PM Simon Buch wrote: > > > Hello Framers, > > > > In all the years I have used FrameMaker [since 3.0], I have rarely seen > > FrameMaker get into the state that I am currently experiencing at my > > customer site. > > > > I took a screenshot the first time it occurred. > > > > While editing a number of documents for extended periods - maybe over 6 > > hours - all the fonts in the document suddenly mutate to the Windows > > "System" font, as shown in the first screenshot. > > [image: FM odd.gif] > > > > After that occurs, the FrameMaker menu goes completely blank, and any > > attempt to access any of the menus - such as File > Exit yields an > entirely > > black menu being shown, and no menu functions available. The only way to > > quit FrameMaker is to force quit the process using Windows Task Manager. > > > > > > The same behaviour happened again this morning, but instead of showing > the > > document content, it looks like Windows is painting part of the corrupted > > display as it overlapped the book pane, and the document pane. > > > > [image: Another odd session.gif] > > > > The customer machines are well specified - 32Gb of system memory, running > > on Windows 10. > > > > Have any other FrameUsers experienced similar display issues? > > > > // Simon BUCH > > > > . > > -- next part -- > > A non-text attachment was scrubbed... > > Name: Another odd session.gif > > Type: image/gif > > Size: 13462 bytes > > Desc: not available > > URL: < > > > http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20190221/0ea3271a/attachment.gif > > > > > -- next part -- > > A non-text attachment was scrubbed... > > Name: FM odd.gif > > Type: image/gif > > Size: 9843 bytes > > Desc: not available > > URL: < > > > http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20190221/0ea3271a/attachment-0001.gif > > > > > ___ > > > > This message is from the Framers mailing list > > > > Send messages to framers@lists.frameusers.com > > Visit the list's homepage at http://www.frameusers.com > > Archives located at > > http://www.mail-archive.com/framers%40lists.frameusers.com/ > > Subscribe and unsubscribe at > > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > > Send administrative questions to listad...@frameusers.com > > > > > -- > Caroline Tabach > Technical/Marcom Writer > e-mail: caroline.tab...@gmail.com > ___ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com > Visit the list's homepage at http://www.frameusers.com > Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com > ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] Strange corruption when using FrameMaker 14.0.3.500 [2017 release]
Hi the latest patch for Frame 2017 is 14.0.4.511 Maybe this might help. On Thu, Feb 21, 2019 at 3:54 PM Simon Buch wrote: > Hello Framers, > > In all the years I have used FrameMaker [since 3.0], I have rarely seen > FrameMaker get into the state that I am currently experiencing at my > customer site. > > I took a screenshot the first time it occurred. > > While editing a number of documents for extended periods - maybe over 6 > hours - all the fonts in the document suddenly mutate to the Windows > "System" font, as shown in the first screenshot. > [image: FM odd.gif] > > After that occurs, the FrameMaker menu goes completely blank, and any > attempt to access any of the menus - such as File > Exit yields an entirely > black menu being shown, and no menu functions available. The only way to > quit FrameMaker is to force quit the process using Windows Task Manager. > > > The same behaviour happened again this morning, but instead of showing the > document content, it looks like Windows is painting part of the corrupted > display as it overlapped the book pane, and the document pane. > > [image: Another odd session.gif] > > The customer machines are well specified - 32Gb of system memory, running > on Windows 10. > > Have any other FrameUsers experienced similar display issues? > > // Simon BUCH > > . > -- next part -- > A non-text attachment was scrubbed... > Name: Another odd session.gif > Type: image/gif > Size: 13462 bytes > Desc: not available > URL: < > http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20190221/0ea3271a/attachment.gif > > > -- next part -- > A non-text attachment was scrubbed... > Name: FM odd.gif > Type: image/gif > Size: 9843 bytes > Desc: not available > URL: < > http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20190221/0ea3271a/attachment-0001.gif > > > ___ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com > Visit the list's homepage at http://www.frameusers.com > Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com > -- Caroline Tabach Technical/Marcom Writer e-mail: caroline.tab...@gmail.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
[Framers] Strange corruption when using FrameMaker 14.0.3.500 [2017 release]
Hello Framers, In all the years I have used FrameMaker [since 3.0], I have rarely seen FrameMaker get into the state that I am currently experiencing at my customer site. I took a screenshot the first time it occurred. While editing a number of documents for extended periods - maybe over 6 hours - all the fonts in the document suddenly mutate to the Windows "System" font, as shown in the first screenshot. [image: FM odd.gif] After that occurs, the FrameMaker menu goes completely blank, and any attempt to access any of the menus - such as File > Exit yields an entirely black menu being shown, and no menu functions available. The only way to quit FrameMaker is to force quit the process using Windows Task Manager. The same behaviour happened again this morning, but instead of showing the document content, it looks like Windows is painting part of the corrupted display as it overlapped the book pane, and the document pane. [image: Another odd session.gif] The customer machines are well specified - 32Gb of system memory, running on Windows 10. Have any other FrameUsers experienced similar display issues? // Simon BUCH . -- next part -- A non-text attachment was scrubbed... Name: Another odd session.gif Type: image/gif Size: 13462 bytes Desc: not available URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20190221/0ea3271a/attachment.gif> -- next part -- A non-text attachment was scrubbed... Name: FM odd.gif Type: image/gif Size: 9843 bytes Desc: not available URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20190221/0ea3271a/attachment-0001.gif> ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
