Adobe Acrobat question

[Tracy, Dick]

I do not know why this error message is appearing when opening a pdf
file (just started today - rebooted system twice and still get the
error). Others in my group can open without errors. Can anyone shed any
light on this?

 

 

 

Dick Tracy

~~~
Dick Tracy
Technical Writer
Phoenix Controls
75 Discovery Way
Acton, MA 01720
(978) 795-3497

P Please print this e-mail only if necessary! 

 

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RE: Adobe Acrobat question

[Rick Quatro]

Hi Dick,

 

Here are a couple of threads that may be useful:

 

http://forums.adobe.com/thread/416414

http://forums.adobe.com/thread/392875?tstart=0

 

 

Rick Quatro

Carmen Publishing Inc.

585-659-8267

r...@frameexpert.com

 

 

 

From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Tracy, Dick
Sent: Friday, August 26, 2011 9:27 AM
To: framers@lists.frameusers.com
Subject: Adobe Acrobat question

 

I do not know why this error message is appearing when opening a pdf file
(just started today - rebooted system twice and still get the error). Others
in my group can open without errors. Can anyone shed any light on this?

 



 

Dick Tracy

~~~
Dick Tracy
Technical Writer
Phoenix Controls
75 Discovery Way
Acton, MA 01720
(978) 795-3497

P Please print this e-mail only if necessary! 

 

image001.jpg___


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Adobe Acrobat question

[Tracy, Dick]

I do not know why this error message is appearing when opening a pdf
file (just started today - rebooted system twice and still get the
error). Others in my group can open without errors. Can anyone shed any
light on this?







Dick Tracy

~~~
Dick Tracy
Technical Writer
Phoenix Controls
75 Discovery Way
Acton, MA 01720
(978) 795-3497

P Please print this e-mail only if necessary! 



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Adobe Acrobat question

[Rick Quatro]

Hi Dick,



Here are a couple of threads that may be useful:



http://forums.adobe.com/thread/416414

http://forums.adobe.com/thread/392875?tstart=0





Rick Quatro

Carmen Publishing Inc.

585-659-8267

rick at frameexpert.com







From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Tracy, Dick
Sent: Friday, August 26, 2011 9:27 AM
To: framers at lists.frameusers.com
Subject: Adobe Acrobat question



I do not know why this error message is appearing when opening a pdf file
(just started today - rebooted system twice and still get the error). Others
in my group can open without errors. Can anyone shed any light on this?







Dick Tracy

~~~
Dick Tracy
Technical Writer
Phoenix Controls
75 Discovery Way
Acton, MA 01720
(978) 795-3497

P Please print this e-mail only if necessary! 



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OT: Adobe Acrobat question

[Spectrum Writing]

All,

 

Not a Framemaker question, but because of all the FM/Acrobat gurus on this
list, I know I can get an answer. Just purchased  a new laptop and am in the
throes of setting up my environment. I installed my legally purchased copy
of Adobe Acrobat Pro Extended 9.0. After installation, the version is 9.2.0,
and I want to make it current - 9.4.3. I go to Help  Check for Updates, and
I immediately get a message that states that Updater is already running.
Say what? How can that be? The very first time that I opened Help  Check
for Updates, I got this message, so . . . As a result, I cannot check for
updates and bring my Acrobat version up to 9.4.3 unless I go to Adobe's site
and download every single flippin' update for 9.0 that is out there in
sequential order and install. That will take hours and is not feasible. How
can I get this Help  Check for Updates function operational for my
installation?

 

Thanks!

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

___


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Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
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RE: Adobe Acrobat question

[Spectrum Writing]

FWIW, 

 

Forgot to add that the first thing that I did was immediately go to Task
Manager and look for the appropriate task that I could kill, but the only
Adobe task that is listed is the task for Adobe Acrobat itself - nothing for
an installer, or any other Adobe task.

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Wednesday, April 20, 2011 12:42 PM
To: framers@lists.frameusers.com
Subject: OT: Adobe Acrobat question

 

All,

 

Not a Framemaker question, but because of all the FM/Acrobat gurus on this
list, I know I can get an answer. Just purchased  a new laptop and am in the
throes of setting up my environment. I installed my legally purchased copy
of Adobe Acrobat Pro Extended 9.0. After installation, the version is 9.2.0,
and I want to make it current - 9.4.3. I go to Help  Check for Updates, and
I immediately get a message that states that Updater is already running.
Say what? How can that be? The very first time that I opened Help  Check
for Updates, I got this message, so . . . As a result, I cannot check for
updates and bring my Acrobat version up to 9.4.3 unless I go to Adobe's site
and download every single flippin' update for 9.0 that is out there in
sequential order and install. That will take hours and is not feasible. How
can I get this Help  Check for Updates function operational for my
installation?

 

Thanks!

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

___


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To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
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Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

RE: Adobe Acrobat question

[Spectrum Writing]

Thanks. I got the help that I needed. The list is a life-saver.

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

From: Spectrum Writing [mailto:i...@spectrumwritingllc.com] 
Sent: Wednesday, April 20, 2011 1:07 PM
To: i...@spectrumwritingllc.com; framers@lists.frameusers.com
Subject: RE: Adobe Acrobat question

 

FWIW, 

 

Forgot to add that the first thing that I did was immediately go to Task
Manager and look for the appropriate task that I could kill, but the only
Adobe task that is listed is the task for Adobe Acrobat itself - nothing for
an installer, or any other Adobe task.

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Wednesday, April 20, 2011 12:42 PM
To: framers@lists.frameusers.com
Subject: OT: Adobe Acrobat question

 

All,

 

Not a Framemaker question, but because of all the FM/Acrobat gurus on this
list, I know I can get an answer. Just purchased  a new laptop and am in the
throes of setting up my environment. I installed my legally purchased copy
of Adobe Acrobat Pro Extended 9.0. After installation, the version is 9.2.0,
and I want to make it current - 9.4.3. I go to Help  Check for Updates, and
I immediately get a message that states that Updater is already running.
Say what? How can that be? The very first time that I opened Help  Check
for Updates, I got this message, so . . . As a result, I cannot check for
updates and bring my Acrobat version up to 9.4.3 unless I go to Adobe's site
and download every single flippin' update for 9.0 that is out there in
sequential order and install. That will take hours and is not feasible. How
can I get this Help  Check for Updates function operational for my
installation?

 

Thanks!

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

___


You are currently subscribed to framers as arch...@mail-archive.com.

Send list messages to framers@lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscr...@lists.frameusers.com
or visit 
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Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

RE: Adobe Acrobat question

[Spectrum Writing]

All,

 

I was asked for a summary of what I did and why, so here it is:

 

1.) Right after I got the message about Adobe Updater still running, I went
into Task Manager and looked for a task that would indicate the Adobe
Updater that I could kill - something like this - C:\Program Files\Common
Files\Adobe\Updater5\AdobeUpdater.exe but no such task was listed.

2.) I googled Adobe Updater still running and found t his -
http://forums.adobe.com/message/2893395 - which indicated that a solution
had been posted at   http://forums.adobe.com/message/2884467#2884467
http://forums.adobe.com/message/2884467#2884467 in  a post by Pronil Sen
Gupta; however, the post again indicated to look for the Updater.exe and
kill that.

3.) I ultimately wound up killing these processes in task manager -
acrotray.exe*32 and another task that I can't remember the exact name of,
but it obviously was an Adobe task related to Adobe AIR.

4.) Opened Adobe Acrobat, selected help  check for updates and voila, I was
now able to check for updates. Rather than downloading and installing 25
separate update files, a bundle is downloaded that updates the application
in one fell swoop from your current version (mine was 9.2.0) to the most
recent version (9.4.3); if for some reason this bundle is not downloaded,
then just like FM updates, you might have several to carry out, but again,
it will be much less than 25 individual updates. 

 

Just from googling this issue and perusing the Adobe Forums, I guess this
can be a common problem - that Adobe Updater is stuck in a loop in a
background, and you have to manually kill all adobe processes to be able to
use the Help  Check for Updates function. 

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

From: Roberta Hennessey [mailto:rahennes...@gmail.com] 
Sent: Wednesday, April 20, 2011 1:50 PM
To: i...@spectrumwritingllc.com
Subject: Re: Adobe Acrobat question

 

Can you share in case anyone else has the issue?

Thanks.

On Wed, Apr 20, 2011 at 3:38 PM, Spectrum Writing
i...@spectrumwritingllc.com wrote:

Thanks. I got the help that I needed. The list is a life-saver.

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

From: Spectrum Writing [mailto:i...@spectrumwritingllc.com] 
Sent: Wednesday, April 20, 2011 1:07 PM
To: i...@spectrumwritingllc.com; framers@lists.frameusers.com
Subject: RE: Adobe Acrobat question

 

FWIW, 

 

Forgot to add that the first thing that I did was immediately go to Task
Manager and look for the appropriate task that I could kill, but the only
Adobe task that is listed is the task for Adobe Acrobat itself - nothing for
an installer, or any other Adobe task.

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 

From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Wednesday, April 20, 2011 12:42 PM
To: framers@lists.frameusers.com
Subject: OT: Adobe Acrobat question

 

All,

 

Not a Framemaker question, but because of all the FM/Acrobat gurus on this
list, I know I can get an answer. Just purchased  a new laptop and am in the
throes of setting up my environment. I installed my legally purchased copy
of Adobe Acrobat Pro Extended 9.0. After installation, the version is 9.2.0,
and I want to make it current - 9.4.3. I go to Help  Check for Updates, and
I immediately get a message that states that Updater is already running.
Say what? How can that be? The very first time that I opened Help  Check
for Updates, I got this message, so . . . As a result, I cannot check for
updates and bring my Acrobat version up to 9.4.3 unless I go to Adobe's site
and download every single flippin' update for 9.0 that is out there in
sequential order and install. That will take hours and is not feasible. How
can I get this Help  Check for Updates function operational for my
installation?

 

Thanks!

 

TVB

 

Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

i...@spectrumwritingllc.com

 


___


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or visit
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Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.




-- 
Roberta Hennessey
Technical Writer
(978) 835-4282



___


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or visit

OT: Adobe Acrobat question

[Spectrum Writing]

All,



Not a Framemaker question, but because of all the FM/Acrobat gurus on this
list, I know I can get an answer. Just purchased  a new laptop and am in the
throes of setting up my environment. I installed my legally purchased copy
of Adobe Acrobat Pro Extended 9.0. After installation, the version is 9.2.0,
and I want to make it current - 9.4.3. I go to Help > Check for Updates, and
I immediately get a message that states that "Updater is already running."
Say what? How can that be? The very first time that I opened Help > Check
for Updates, I got this message, so . . . As a result, I cannot check for
updates and bring my Acrobat version up to 9.4.3 unless I go to Adobe's site
and download every single flippin' update for 9.0 that is out there in
sequential order and install. That will take hours and is not feasible. How
can I get this Help > Check for Updates function operational for my
installation?



Thanks!



TVB



Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



-- next part --
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Adobe Acrobat question

[Spectrum Writing]

FWIW, 



Forgot to add that the first thing that I did was immediately go to Task
Manager and look for the appropriate task that I could kill, but the only
Adobe task that is listed is the task for Adobe Acrobat itself - nothing for
an installer, or any other Adobe task.



TVB



Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Wednesday, April 20, 2011 12:42 PM
To: framers at lists.frameusers.com
Subject: OT: Adobe Acrobat question



All,



Not a Framemaker question, but because of all the FM/Acrobat gurus on this
list, I know I can get an answer. Just purchased  a new laptop and am in the
throes of setting up my environment. I installed my legally purchased copy
of Adobe Acrobat Pro Extended 9.0. After installation, the version is 9.2.0,
and I want to make it current - 9.4.3. I go to Help > Check for Updates, and
I immediately get a message that states that "Updater is already running."
Say what? How can that be? The very first time that I opened Help > Check
for Updates, I got this message, so . . . As a result, I cannot check for
updates and bring my Acrobat version up to 9.4.3 unless I go to Adobe's site
and download every single flippin' update for 9.0 that is out there in
sequential order and install. That will take hours and is not feasible. How
can I get this Help > Check for Updates function operational for my
installation?



Thanks!



TVB



Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



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Adobe Acrobat question

[Spectrum Writing]

Thanks. I got the help that I needed. The list is a life-saver.



TVB



Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



From: Spectrum Writing [mailto:i...@spectrumwritingllc.com] 
Sent: Wednesday, April 20, 2011 1:07 PM
To: info at spectrumwritingllc.com; framers at lists.frameusers.com
Subject: RE: Adobe Acrobat question



FWIW, 



Forgot to add that the first thing that I did was immediately go to Task
Manager and look for the appropriate task that I could kill, but the only
Adobe task that is listed is the task for Adobe Acrobat itself - nothing for
an installer, or any other Adobe task.



TVB



Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Wednesday, April 20, 2011 12:42 PM
To: framers at lists.frameusers.com
Subject: OT: Adobe Acrobat question



All,



Not a Framemaker question, but because of all the FM/Acrobat gurus on this
list, I know I can get an answer. Just purchased  a new laptop and am in the
throes of setting up my environment. I installed my legally purchased copy
of Adobe Acrobat Pro Extended 9.0. After installation, the version is 9.2.0,
and I want to make it current - 9.4.3. I go to Help > Check for Updates, and
I immediately get a message that states that "Updater is already running."
Say what? How can that be? The very first time that I opened Help > Check
for Updates, I got this message, so . . . As a result, I cannot check for
updates and bring my Acrobat version up to 9.4.3 unless I go to Adobe's site
and download every single flippin' update for 9.0 that is out there in
sequential order and install. That will take hours and is not feasible. How
can I get this Help > Check for Updates function operational for my
installation?



Thanks!



TVB



Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



-- next part --
An HTML attachment was scrubbed...
URL: 
<http://lists.frameusers.com/pipermail/framers/attachments/20110420/376814f0/attachment.html>

Adobe Acrobat question

[Spectrum Writing]

All,



I was asked for a summary of what I did and why, so here it is:



1.) Right after I got the message about Adobe Updater still running, I went
into Task Manager and looked for a task that would indicate the Adobe
Updater that I could kill - something like this - C:\Program Files\Common
Files\Adobe\Updater5\AdobeUpdater.exe" but no such task was listed.

2.) I googled Adobe Updater still running and found t his -
http://forums.adobe.com/message/2893395 - which indicated that a solution
had been posted at   <http://forums.adobe.com/message/2884467#2884467>
http://forums.adobe.com/message/2884467#2884467 in  a post by Pronil Sen
Gupta; however, the post again indicated to look for the Updater.exe and
kill that.

3.) I ultimately wound up killing these processes in task manager -
acrotray.exe*32 and another task that I can't remember the exact name of,
but it obviously was an Adobe task related to Adobe AIR.

4.) Opened Adobe Acrobat, selected help > check for updates and voila, I was
now able to check for updates. Rather than downloading and installing 25
separate update files, a bundle is downloaded that updates the application
in one fell swoop from your current version (mine was 9.2.0) to the most
recent version (9.4.3); if for some reason this bundle is not downloaded,
then just like FM updates, you might have several to carry out, but again,
it will be much less than 25 individual updates. 



Just from googling this issue and perusing the Adobe Forums, I guess this
can be a common problem - that Adobe Updater is stuck in a loop in a
background, and you have to manually kill all adobe processes to be able to
use the Help > Check for Updates function. 



Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



From: Roberta Hennessey [mailto:rahennes...@gmail.com] 
Sent: Wednesday, April 20, 2011 1:50 PM
To: info at spectrumwritingllc.com
Subject: Re: Adobe Acrobat question



Can you share in case anyone else has the issue?

Thanks.

On Wed, Apr 20, 2011 at 3:38 PM, Spectrum Writing
 wrote:

Thanks. I got the help that I needed. The list is a life-saver.



TVB



Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



From: Spectrum Writing [mailto:i...@spectrumwritingllc.com] 
Sent: Wednesday, April 20, 2011 1:07 PM
To: info at spectrumwritingllc.com; framers at lists.frameusers.com
Subject: RE: Adobe Acrobat question



FWIW, 



Forgot to add that the first thing that I did was immediately go to Task
Manager and look for the appropriate task that I could kill, but the only
Adobe task that is listed is the task for Adobe Acrobat itself - nothing for
an installer, or any other Adobe task.



TVB



Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Wednesday, April 20, 2011 12:42 PM
To: framers at lists.frameusers.com
Subject: OT: Adobe Acrobat question



All,



Not a Framemaker question, but because of all the FM/Acrobat gurus on this
list, I know I can get an answer. Just purchased  a new laptop and am in the
throes of setting up my environment. I installed my legally purchased copy
of Adobe Acrobat Pro Extended 9.0. After installation, the version is 9.2.0,
and I want to make it current - 9.4.3. I go to Help > Check for Updates, and
I immediately get a message that states that "Updater is already running."
Say what? How can that be? The very first time that I opened Help > Check
for Updates, I got this message, so . . . As a result, I cannot check for
updates and bring my Acrobat version up to 9.4.3 unless I go to Adobe's site
and download every single flippin' update for 9.0 that is out there in
sequential order and install. That will take hours and is not feasible. How
can I get this Help > Check for Updates function operational for my
installation?



Thanks!



TVB



Tammy Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com




___


You are currently subscribed to framers as rahennessey at gmail.com.

Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to
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or visit
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Send administrative questions to listadmin at frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.




-- 
Roberta Hennessey
Technical Writer
(978) 835-4282



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