Re: [Freeswitch-users] Inboud Call Queue
Hi guys, I was wondering if some of you run FreeSWITCH on a call center environment, I ask this because I plan to do that soon and I was wondering how well mod_fifo works for queues, etc. Thanks, Diego On Thu, May 7, 2009 at 6:08 AM, Saeed Ahmedsaeedahmad1...@gmail.com wrote: Thanks Seven I’ll try it very soon. From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of seven Sent: Thursday, May 07, 2009 5:42 AM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue See this: http://wiki.freeswitch.org/wiki/Simple_call_center_using_mod_fifo On May 6, 2009, at 10:15 PM, Saeed Ahmed wrote: Thanks Guys From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] on Behalf Of Anthony Minessale Sent: Wednesday, May 06, 2009 3:57 PM To: freeswitch-us...@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue I worked on the patch and added it to trunk rev 13240 On Wed, May 6, 2009 at 7:53 AM, dujinfang dujinf...@gmail.com wrote: The patch haven't been merged into trunk. It should be as easy as execute the following command in the FS source code root dir: patch /tmp/the_patch_file_name.diff I will post an example on the wiki when I finished, hope be soon. On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote: Hi Seven, I am exactly looking for this functionality. Please let me know when you are finished with new queue manager app. I’ll try it in my call center. Regarding Patch: is it already part of SVN trunk? If not then could you help me how to install it, I have no programming background. Many Thanks. From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] on Behalf Of seven Sent: Wednesday, May 06, 2009 4:17 AM To: freeswitch-us...@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote: Hi Michael, Thanks for a quick reply. I would definitely create a test environment, but my question is that will it work in required way? I read that in Mod_fifo agent has to call in queue but I need that all incoming calls are automatically distributed between available agents or if all are busy then should go to voicemail. I'm working on a call center like queue scenario right now, I'm pretty sure it call automatically distributed to available agents, but the customer will stay in the queue if all agents are busy by default. You can bind a key to the channel and play a message repeatedly to guide the customer to voicemail by press a key. Also maybe you need this patch to make the fifo works as desired. http://jira.freeswitch.org/browse/MODAPP-272 I would join IRC for further assistance. Thanks. From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] on Behalf Of Michael Collins Sent: Tuesday, May 05, 2009 7:19 PM To: freeswitch-us...@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed saeedahmad1...@gmail.com wrote: Hi All, In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it’s not possible but I am newbie so maybe I didn’t understand it well. If it’s possible then please give me a start point that how can I implement it. I would start here: http://wiki.freeswitch.org/wiki/Mod_fifo I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment. Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time. -MC ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Re: [Freeswitch-users] Inboud Call Queue
Diego Viola diego.vi...@gmail.com wrote: I was wondering if some of you run FreeSWITCH on a call center environment, I ask this because I plan to do that soon and I was wondering how well mod_fifo works for queues, etc. This was mentioned on the list once before, and it might be what you want: http://wiki.opencsm.org/wiki/index.php/Spice_Telephony (Spice Telephony). ___ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Re: [Freeswitch-users] Inboud Call Queue
Looks nice, is anyone running that in production? On Sun, Aug 23, 2009 at 3:08 AM, Jason White ja...@jasonjgw.net wrote: Diego Viola diego.vi...@gmail.com wrote: I was wondering if some of you run FreeSWITCH on a call center environment, I ask this because I plan to do that soon and I was wondering how well mod_fifo works for queues, etc. This was mentioned on the list once before, and it might be what you want: http://wiki.opencsm.org/wiki/index.php/Spice_Telephony (Spice Telephony). ___ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Re: [Freeswitch-users] Inboud Call Queue
Thanks Seven I'll try it very soon. _ From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of seven Sent: Thursday, May 07, 2009 5:42 AM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue See this: http://wiki.freeswitch.org/wiki/Simple_call_center_using_mod_fifo On May 6, 2009, at 10:15 PM, Saeed Ahmed wrote: Thanks Guys _ From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of Anthony Minessale Sent: Wednesday, May 06, 2009 3:57 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue I worked on the patch and added it to trunk rev 13240 On Wed, May 6, 2009 at 7:53 AM, dujinfang dujinf...@gmail.com wrote: The patch haven't been merged into trunk. It should be as easy as execute the following command in the FS source code root dir: patch /tmp/the_patch_file_name.diff I will post an example on the wiki when I finished, hope be soon. On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote: Hi Seven, I am exactly looking for this functionality. Please let me know when you are finished with new queue manager app. I'll try it in my call center. Regarding Patch: is it already part of SVN trunk? If not then could you help me how to install it, I have no programming background. Many Thanks. _ From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of seven Sent: Wednesday, May 06, 2009 4:17 AM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote: Hi Michael, Thanks for a quick reply. I would definitely create a test environment, but my question is that will it work in required way? I read that in Mod_fifo agent has to call in queue but I need that all incoming calls are automatically distributed between available agents or if all are busy then should go to voicemail. I'm working on a call center like queue scenario right now, I'm pretty sure it call automatically distributed to available agents, but the customer will stay in the queue if all agents are busy by default. You can bind a key to the channel and play a message repeatedly to guide the customer to voicemail by press a key. Also maybe you need this patch to make the fifo works as desired. http://jira.freeswitch.org/browse/MODAPP-272 I would join IRC for further assistance. Thanks. _ From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Tuesday, May 05, 2009 7:19 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed saeedahmad1...@gmail.com wrote: Hi All, In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it's not possible but I am newbie so maybe I didn't understand it well. If it's possible then please give me a start point that how can I implement it. I would start here: http://wiki.freeswitch.org/wiki/Mod_fifo I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment. Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time. -MC ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ AIM: anthm MSN:anthony_miness...@hotmail.com
Re: [Freeswitch-users] Inboud Call Queue
Hi Seven, I am exactly looking for this functionality. Please let me know when you are finished with new queue manager app. I'll try it in my call center. Regarding Patch: is it already part of SVN trunk? If not then could you help me how to install it, I have no programming background. Many Thanks. _ From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of seven Sent: Wednesday, May 06, 2009 4:17 AM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote: Hi Michael, Thanks for a quick reply. I would definitely create a test environment, but my question is that will it work in required way? I read that in Mod_fifo agent has to call in queue but I need that all incoming calls are automatically distributed between available agents or if all are busy then should go to voicemail. I'm working on a call center like queue scenario right now, I'm pretty sure it call automatically distributed to available agents, but the customer will stay in the queue if all agents are busy by default. You can bind a key to the channel and play a message repeatedly to guide the customer to voicemail by press a key. Also maybe you need this patch to make the fifo works as desired. http://jira.freeswitch.org/browse/MODAPP-272 I would join IRC for further assistance. Thanks. _ From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Tuesday, May 05, 2009 7:19 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed saeedahmad1...@gmail.com wrote: Hi All, In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it's not possible but I am newbie so maybe I didn't understand it well. If it's possible then please give me a start point that how can I implement it. I would start here: http://wiki.freeswitch.org/wiki/Mod_fifo I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment. Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time. -MC ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Re: [Freeswitch-users] Inboud Call Queue
The patch haven't been merged into trunk. It should be as easy as execute the following command in the FS source code root dir: patch /tmp/the_patch_file_name.diff I will post an example on the wiki when I finished, hope be soon. On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote: Hi Seven, I am exactly looking for this functionality. Please let me know when you are finished with new queue manager app. I’ll try it in my call center. Regarding Patch: is it already part of SVN trunk? If not then could you help me how to install it, I have no programming background. Many Thanks. From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org ] On Behalf Of seven Sent: Wednesday, May 06, 2009 4:17 AM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote: Hi Michael, Thanks for a quick reply. I would definitely create a test environment, but my question is that will it work in required way? I read that in Mod_fifo agent has to call in queue but I need that all incoming calls are automatically distributed between available agents or if all are busy then should go to voicemail. I'm working on a call center like queue scenario right now, I'm pretty sure it call automatically distributed to available agents, but the customer will stay in the queue if all agents are busy by default. You can bind a key to the channel and play a message repeatedly to guide the customer to voicemail by press a key. Also maybe you need this patch to make the fifo works as desired. http://jira.freeswitch.org/browse/MODAPP-272 I would join IRC for further assistance. Thanks. From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org ] On Behalf Of Michael Collins Sent: Tuesday, May 05, 2009 7:19 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed saeedahmad1...@gmail.com wrote: Hi All, In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it’s not possible but I am newbie so maybe I didn’t understand it well. If it’s possible then please give me a start point that how can I implement it. I would start here: http://wiki.freeswitch.org/wiki/Mod_fifo I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment. Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time. -MC ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Re: [Freeswitch-users] Inboud Call Queue
I worked on the patch and added it to trunk rev 13240 On Wed, May 6, 2009 at 7:53 AM, dujinfang dujinf...@gmail.com wrote: The patch haven't been merged into trunk. It should be as easy as execute the following command in the FS source code root dir: patch /tmp/the_patch_file_name.diff I will post an example on the wiki when I finished, hope be soon. On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote: Hi Seven, I am exactly looking for this functionality. Please let me know when you are finished with new queue manager app. I’ll try it in my call center. Regarding Patch: is it already part of SVN trunk? If not then could you help me how to install it, I have no programming background. Many Thanks. -- *From:* freeswitch-users-boun...@lists.freeswitch.org [ mailto:freeswitch-users-boun...@lists.freeswitch.orgfreeswitch-users-boun...@lists.freeswitch.org ] *On Behalf Of *seven *Sent:* Wednesday, May 06, 2009 4:17 AM *To:* freeswitch-users@lists.freeswitch.org *Subject:* Re: [Freeswitch-users] Inboud Call Queue On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote: Hi Michael, Thanks for a quick reply. I would definitely create a test environment, but my question is that will it work in required way? I read that in Mod_fifo agent has to call in queue but I need that all incoming calls are automatically distributed between available agents or if all are busy then should go to voicemail. I'm working on a call center like queue scenario right now, I'm pretty sure it call automatically distributed to available agents, but the customer will stay in the queue if all agents are busy by default. You can bind a key to the channel and play a message repeatedly to guide the customer to voicemail by press a key. Also maybe you need this patch to make the fifo works as desired. http://jira.freeswitch.org/browse/MODAPP-272 I would join IRC for further assistance. Thanks. -- *From:* freeswitch-users-boun...@lists.freeswitch.org [ mailto:freeswitch-users-boun...@lists.freeswitch.orgfreeswitch-users-boun...@lists.freeswitch.org ] *On Behalf Of *Michael Collins *Sent:* Tuesday, May 05, 2009 7:19 PM *To:* freeswitch-users@lists.freeswitch.org *Subject:* Re: [Freeswitch-users] Inboud Call Queue On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed saeedahmad1...@gmail.com wrote: Hi All, In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it’s not possible but I am newbie so maybe I didn’t understand it well. If it’s possible then please give me a start point that how can I implement it. I would start here: http://wiki.freeswitch.org/wiki/Mod_fifo I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment. Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time. -MC ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ AIM: anthm MSN:anthony_miness...@hotmail.com msn%3aanthony_miness...@hotmail.com GTALK/JABBER/PAYPAL:anthony.miness...@gmail.compaypal%3aanthony.miness...@gmail.com IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:8...@conference.freeswitch.org sip%3a...@conference.freeswitch.org iax:gu...@conference.freeswitch.org/888 googletalk:conf+...@conference.freeswitch.orggoogletalk%3aconf%2b...@conference.freeswitch.org pstn:213-799-1400 ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo
Re: [Freeswitch-users] Inboud Call Queue
Thanks Guys _ From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of Anthony Minessale Sent: Wednesday, May 06, 2009 3:57 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue I worked on the patch and added it to trunk rev 13240 On Wed, May 6, 2009 at 7:53 AM, dujinfang dujinf...@gmail.com wrote: The patch haven't been merged into trunk. It should be as easy as execute the following command in the FS source code root dir: patch /tmp/the_patch_file_name.diff I will post an example on the wiki when I finished, hope be soon. On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote: Hi Seven, I am exactly looking for this functionality. Please let me know when you are finished with new queue manager app. I'll try it in my call center. Regarding Patch: is it already part of SVN trunk? If not then could you help me how to install it, I have no programming background. Many Thanks. _ From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of seven Sent: Wednesday, May 06, 2009 4:17 AM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote: Hi Michael, Thanks for a quick reply. I would definitely create a test environment, but my question is that will it work in required way? I read that in Mod_fifo agent has to call in queue but I need that all incoming calls are automatically distributed between available agents or if all are busy then should go to voicemail. I'm working on a call center like queue scenario right now, I'm pretty sure it call automatically distributed to available agents, but the customer will stay in the queue if all agents are busy by default. You can bind a key to the channel and play a message repeatedly to guide the customer to voicemail by press a key. Also maybe you need this patch to make the fifo works as desired. http://jira.freeswitch.org/browse/MODAPP-272 I would join IRC for further assistance. Thanks. _ From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Tuesday, May 05, 2009 7:19 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed saeedahmad1...@gmail.com wrote: Hi All, In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it's not possible but I am newbie so maybe I didn't understand it well. If it's possible then please give me a start point that how can I implement it. I would start here: http://wiki.freeswitch.org/wiki/Mod_fifo I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment. Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time. -MC ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ AIM: anthm MSN:anthony_miness...@hotmail.com mailto:msn%3aanthony_miness...@hotmail.com GTALK/JABBER/PAYPAL:anthony.miness...@gmail.com mailto:paypal%3aanthony.miness...@gmail.com IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:8...@conference.freeswitch.org mailto:sip%3a...@conference.freeswitch.org iax:gu...@conference.freeswitch.org/888 googletalk:conf+...@conference.freeswitch.org mailto:googletalk%3aconf%2b...@conference.freeswitch.org pstn:213-799-1400
Re: [Freeswitch-users] Inboud Call Queue
Thanks, so quick. Actually I had submitted another version of patch
which added a channel var fifo_caller_exit_to_orbit which make the
caller possible to exit to the orbit_exten other than hangup the
caller when the caller enter the fifo_caller_exit_key.
I use this to guide the caller to another ivr or voice mail for non-
patient callers.
If you think that useful, I can add another patch to jira. Apparently
if the fifo can bind to more keys like ivr does will be better, in
that way it can give callers more options and we can play announcement
by fifo_chime_list.
- if (cd.do_orbit cd.orbit_exten) {
+ if ((switch_true(switch_channel_get_variable(channel,
fifo_caller_exit_to_orbit)) || cd.do_orbit) cd.orbit_exten) {
On May 6, 2009, at 9:57 PM, Anthony Minessale wrote:
I worked on the patch and added it to trunk rev 13240
On Wed, May 6, 2009 at 7:53 AM, dujinfang dujinf...@gmail.com wrote:
The patch haven't been merged into trunk. It should be as easy as
execute the following command in the FS source code root dir:
patch /tmp/the_patch_file_name.diff
I will post an example on the wiki when I finished, hope be soon.
On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote:
Hi Seven,
I am exactly looking for this functionality.
Please let me know when you are finished with new queue manager
app. I’ll try it in my call center.
Regarding Patch: is it already part of SVN trunk? If not then could
you help me how to install it, I have no programming background.
Many Thanks.
From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org
] On Behalf Of seven
Sent: Wednesday, May 06, 2009 4:17 AM
To: freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] Inboud Call Queue
On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote:
Hi Michael,
Thanks for a quick reply.
I would definitely create a test environment, but my question is
that will it work in required way?
I read that in Mod_fifo agent has to call in queue but I need that
all incoming calls are automatically distributed between available
agents or if all are busy then should go to voicemail.
I'm working on a call center like queue scenario right now, I'm
pretty sure it call automatically distributed to available agents,
but the customer will stay in the queue if all agents are busy by
default. You can bind a key to the channel and play a message
repeatedly to guide the customer to voicemail by press a key.
Also maybe you need this patch to make the fifo works as desired.
http://jira.freeswitch.org/browse/MODAPP-272
I would join IRC for further assistance.
Thanks.
From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org
] On Behalf Of Michael Collins
Sent: Tuesday, May 05, 2009 7:19 PM
To: freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] Inboud Call Queue
On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed
saeedahmad1...@gmail.com wrote:
Hi All,
In an inbound call center scenario is it possible that customers
calls in and calls are distributed between online (who are
registered on FS and in idle state) agents. I saw some on going
discussion on list where it looks that currently it’s not possible
but I am newbie so maybe I didn’t understand it well. If it’s
possible then please give me a start point that how can I implement
it.
I would start here:
http://wiki.freeswitch.org/wiki/Mod_fifo
I strongly recommend that you set up a FreeSWITCH server and play
around with it so that you can learn the pros and cons of using the
FIFO queues. It would be best if you could set up a few phones and
set them as FIFO agents and then have someone help you make test
calls so that you can emulate your CC environment.
Also, you might want to join us on IRC: #freeswitch on
irc.freenode.net - there are several users who've had real world
experience with mod_fifo and they might be in a good position to
answer your questions real-time.
-MC
___
Freeswitch-users mailing list
Freeswitch-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org
___
Freeswitch-users mailing list
Freeswitch-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org
___
Freeswitch-users mailing list
Freeswitch-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org
--
Anthony Minessale II
FreeSWITCH http://www.freeswitch.org/
ClueCon http://www.cluecon.com
Re: [Freeswitch-users] Inboud Call Queue
See this: http://wiki.freeswitch.org/wiki/Simple_call_center_using_mod_fifo On May 6, 2009, at 10:15 PM, Saeed Ahmed wrote: Thanks Guys From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org ] On Behalf Of Anthony Minessale Sent: Wednesday, May 06, 2009 3:57 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue I worked on the patch and added it to trunk rev 13240 On Wed, May 6, 2009 at 7:53 AM, dujinfang dujinf...@gmail.com wrote: The patch haven't been merged into trunk. It should be as easy as execute the following command in the FS source code root dir: patch /tmp/the_patch_file_name.diff I will post an example on the wiki when I finished, hope be soon. On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote: Hi Seven, I am exactly looking for this functionality. Please let me know when you are finished with new queue manager app. I’ll try it in my call center. Regarding Patch: is it already part of SVN trunk? If not then could you help me how to install it, I have no programming background. Many Thanks. From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org ] On Behalf Of seven Sent: Wednesday, May 06, 2009 4:17 AM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote: Hi Michael, Thanks for a quick reply. I would definitely create a test environment, but my question is that will it work in required way? I read that in Mod_fifo agent has to call in queue but I need that all incoming calls are automatically distributed between available agents or if all are busy then should go to voicemail. I'm working on a call center like queue scenario right now, I'm pretty sure it call automatically distributed to available agents, but the customer will stay in the queue if all agents are busy by default. You can bind a key to the channel and play a message repeatedly to guide the customer to voicemail by press a key. Also maybe you need this patch to make the fifo works as desired. http://jira.freeswitch.org/browse/MODAPP-272 I would join IRC for further assistance. Thanks. From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org ] On Behalf Of Michael Collins Sent: Tuesday, May 05, 2009 7:19 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed saeedahmad1...@gmail.com wrote: Hi All, In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it’s not possible but I am newbie so maybe I didn’t understand it well. If it’s possible then please give me a start point that how can I implement it. I would start here: http://wiki.freeswitch.org/wiki/Mod_fifo I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment. Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time. -MC ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ AIM: anthm MSN:anthony_miness...@hotmail.com GTALK/JABBER/PAYPAL:anthony.miness...@gmail.com IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:8...@conference.freeswitch.org iax:gu...@conference.freeswitch.org/888 googletalk:conf+...@conference.freeswitch.org pstn:213-799-1400 ___ Freeswitch-users mailing list Freeswitch-users
[Freeswitch-users] Inboud Call Queue
Hi All, In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it's not possible but I am newbie so maybe I didn't understand it well. If it's possible then please give me a start point that how can I implement it. Many Thanks ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Re: [Freeswitch-users] Inboud Call Queue
Hi Michael, Thanks for a quick reply. I would definitely create a test environment, but my question is that will it work in required way? I read that in Mod_fifo agent has to call in queue but I need that all incoming calls are automatically distributed between available agents or if all are busy then should go to voicemail. I would join IRC for further assistance. Thanks. _ From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Tuesday, May 05, 2009 7:19 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed saeedahmad1...@gmail.com wrote: Hi All, In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it's not possible but I am newbie so maybe I didn't understand it well. If it's possible then please give me a start point that how can I implement it. I would start here: http://wiki.freeswitch.org/wiki/Mod_fifo I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment. Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time. -MC ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Re: [Freeswitch-users] Inboud Call Queue
On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote: Hi Michael, Thanks for a quick reply. I would definitely create a test environment, but my question is that will it work in required way? I read that in Mod_fifo agent has to call in queue but I need that all incoming calls are automatically distributed between available agents or if all are busy then should go to voicemail. I'm working on a call center like queue scenario right now, I'm pretty sure it call automatically distributed to available agents, but the customer will stay in the queue if all agents are busy by default. You can bind a key to the channel and play a message repeatedly to guide the customer to voicemail by press a key. Also maybe you need this patch to make the fifo works as desired. http://jira.freeswitch.org/browse/MODAPP-272 I would join IRC for further assistance. Thanks. From: freeswitch-users-boun...@lists.freeswitch.org [mailto:freeswitch-users-boun...@lists.freeswitch.org ] On Behalf Of Michael Collins Sent: Tuesday, May 05, 2009 7:19 PM To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Inboud Call Queue On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed saeedahmad1...@gmail.com wrote: Hi All, In an inbound call center scenario is it possible that customers calls in and calls are distributed between online (who are registered on FS and in idle state) agents. I saw some on going discussion on list where it looks that currently it’s not possible but I am newbie so maybe I didn’t understand it well. If it’s possible then please give me a start point that how can I implement it. I would start here: http://wiki.freeswitch.org/wiki/Mod_fifo I strongly recommend that you set up a FreeSWITCH server and play around with it so that you can learn the pros and cons of using the FIFO queues. It would be best if you could set up a few phones and set them as FIFO agents and then have someone help you make test calls so that you can emulate your CC environment. Also, you might want to join us on IRC: #freeswitch on irc.freenode.net - there are several users who've had real world experience with mod_fifo and they might be in a good position to answer your questions real-time. -MC ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
