Re: Applecare (was iBook vs. PowerBook)

[R. Hannes Niedner]

Well, thanks to all who responded. Before I sold my Pismo in favor of a
TiBook 667/30 GB, 1 GB RAM rev C, I bought a new battery (only 45 min left)
not knowing that I could have exploited my Apple Care. Since I am already
experiencing degrading of the battery that came with the TiBook from about
3+ hours to 2.5 hours at best I am wondering when I should contact Apple for
an replacement (hey, I bought the new TiBook with Apple Care, so I might as
well take advantage of it this time). What is the minimum acceptable battery
usage time with an average use for the above configuration?

hannes


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Re: Applecare (was iBook vs. PowerBook)

[Ryan Coleman]

>On Mon, 22 Jul 2002, R. Hannes Niedner wrote:
>
>>  Are all those situations really going to be resolved for free with Apple
>>  care (eg. Getting a new battery just because you get only 45mins out instead
>>  of close to 3hours or a new screen if it isn't as bright anymore) ?  That
>>  would be really cool, but just recently I was told that Apple care does not
>>  replace your TiBook screen if you break it (which is really easely
>>  accomplished). Just curious.
>>
>>  hannes
>
>About the distinction between "defective" and "dropped"?

There is one fine distinction: Dropping cracks the LCD. That's how 
Apple assigns abuse. They blame you if the keyboard breaks with the 
lid down and breaks the LCD (although, in theory, that is their 
problem).
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Re: Applecare (was iBook vs. PowerBook)

[Kevin Stevens]

On Mon, 22 Jul 2002, R. Hannes Niedner wrote:

> Are all those situations really going to be resolved for free with Apple
> care (eg. Getting a new battery just because you get only 45mins out instead
> of close to 3hours or a new screen if it isn't as bright anymore) ?  That
> would be really cool, but just recently I was told that Apple care does not
> replace your TiBook screen if you break it (which is really easely
> accomplished). Just curious.
>
> hannes

About the distinction between "defective" and "dropped"?

KeS


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Re: Applecare (was iBook vs. PowerBook)

[Laurent Daudelin]

on 22/07/02 19:10, R. Hannes Niedner at [EMAIL PROTECTED] wrote:

>> From: makmac <[EMAIL PROTECTED]>
>> 
>> Then spring for AppleCare. Get AppleCare. Did I mention AppleCare. It's well
>> worth the investment. Especially if you are going to try and squeeze out 3-4
>> years of use out of it. When the battery craps out in 2.5 years, you'll get
>> another for free. If you have questions about OS 10/11/12 in 2 years, 10
>> months, it's a free call. If the screen goes dim...well, you get the idea.
> 
> Are all those situations really going to be resolved for free with Apple
> care (eg. Getting a new battery just because you get only 45mins out instead
> of close to 3hours or a new screen if it isn't as bright anymore) ?  That
> would be really cool, but just recently I was told that Apple care does not
> replace your TiBook screen if you break it (which is really easely
> accomplished). Just curious.

I've read a few times on this list people reporting that they were taking
back or otherwise returning batteries if they were not delivering the charge
that one would expect, more or less according to Apple's own specs...

-Laurent.
-- 

Laurent Daudelin
Logiciels Nemesys Softwaremailto:[EMAIL PROTECTED]

dinosaur n.: 1. Any hardware requiring raised flooring and special power.
Used especially of old minis and mainframes, in contrast with newer
microprocessor-based machines. In a famous quote from the 1988 Unix EXPO,
Bill Joy compared the liquid-cooled mainframe in the massive IBM display
with a grazing dinosaur "with a truck outside pumping its bodily fluids
through it". IBM was not amused. Compare big iron; see also mainframe. 2.
[IBM] A very conservative user; a zipperhead. 


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Applecare (was iBook vs. PowerBook)

[R. Hannes Niedner]

> From: makmac <[EMAIL PROTECTED]>
> 
> Then spring for AppleCare. Get AppleCare. Did I mention AppleCare. It's well
> worth the investment. Especially if you are going to try and squeeze out 3-4
> years of use out of it. When the battery craps out in 2.5 years, you'll get
> another for free. If you have questions about OS 10/11/12 in 2 years, 10
> months, it's a free call. If the screen goes dim...well, you get the idea.

Are all those situations really going to be resolved for free with Apple
care (eg. Getting a new battery just because you get only 45mins out instead
of close to 3hours or a new screen if it isn't as bright anymore) ?  That
would be really cool, but just recently I was told that Apple care does not
replace your TiBook screen if you break it (which is really easely
accomplished). Just curious.

hannes


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