Re: [GNC] GnuCash won't open

[Adrien Monteleone]

Ruth,

Privacy settings of your browser should have no effect on the download or the 
file opening, but occasionally downloads don’t complete properly and can get 
corrupted. The solution is to simply re-download.


Follow these steps *carefully*:

1. Download GnuCash 3.4, using either Safari or Firefox, but **DO NOT** choose 
to “open” the file when the save dialog comes up. Choose to SAVE it to your 
Downloads folder.

2. Once the download is complete, open Finder and navigate to Downloads.

3. In it you will find the GnuCash download file that ends in .dmg, 
double-click that file. It will open a new window with several icons. One of 
these will be GnuCash.app.

4. Now, in the Finder window that is viewing your Downloads folder, navigate to 
Applications. If you don’t have a shortcut to it already in the sidebar on the 
left, open your Macintosh HD (or whatever your hard drive is named) from that 
sidebar, and then open the Applications folder. (you may also have an icon for 
your hard drive on your desktop - they open the same folder, where you’ll see 
an ‘Applications’ folder)

5. Now, left-click and drag the GnuCash.app icon from the other window to the 
Applications folder, this will ‘install’ GnuCash to your Mac.

6. Close the Gnucash.dmg window.

7. In the Applications folder, right-click on GnuCash.app and choose “open”.

8. You will be asked if you are sure you want to open this file that was 
downloaded from the internet. Click the “open” button.

GnuCash should start, and appear in your Dock, where you can lock it there. If 
it begins to start, then fails, left double-click it again and it should open 
successfully that time and from there on out.

Hope that helps. If not, report back how far you got on this list and what 
happened and myself or someone else will try help you sort it out.

Regards,
Adrien

> On Jan 9, 2019, at 3:49 PM, Colin Law  wrote:
> 
> Ruth, you sent this to me personally rather than to the group, so I am
> forwarding it to the group.
> You should not give up, there will be those on the list who know how to
> help.
> 
> Colin
> 
> On Wed, 9 Jan 2019 at 21:31, Ruth L. Mazur  wrote:
> 
>> I have spent too much time trying to get this app, so I give up.  On
>> Safari it asks since it’s not an Apple product and I say, OPEN. In
>> preferences I select download from anywhere.  It verifies, shows in my Dock
>> and then disappears.
>> 
>> So I tried Firefox.  It wanted to download 2.6.21 but told me it was
>> “damaged” and I should eject it.
>> 
>> Sorry this just won’t work for me.
>> 
>> Ruth Mazur
>> 
>> 
>> 
>> 
>>> On Jan 3, 2019, at 1:16 AM, Colin Law  wrote:
>>> 
>>> On Thu, 3 Jan 2019 at 07:10, Ruth L. Mazur 
>> wrote:
 
 I have downloaded GnuCash 3.4-Intel to my Mac OS10.11.6  a dozen times
>> but I can not get it to open. For Privacy I’m set to sites that I visit.
>> Once I set it to Anyone and that didn’t work either.
>>> 
>>> Did you carefully follow the installation instructions for Mac?
>>> https://wiki.gnucash.org/wiki/Installation
>>> 
>>> Colin
>>> 
 
 This has been very frustrating.  I’m disillusioned with Quicken and
>> want something else, and free is good! What do I need to know to get this
>> app?
 
 Thanks for any help,
 
 Ruth Mazur
 Grass Valley, CA
 
 
 
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Re: [GNC] GnuCash won't open

[Colin Law]

Ruth, you sent this to me personally rather than to the group, so I am
forwarding it to the group.
You should not give up, there will be those on the list who know how to
help.

Colin

On Wed, 9 Jan 2019 at 21:31, Ruth L. Mazur  wrote:

> I have spent too much time trying to get this app, so I give up.  On
> Safari it asks since it’s not an Apple product and I say, OPEN. In
> preferences I select download from anywhere.  It verifies, shows in my Dock
> and then disappears.
>
> So I tried Firefox.  It wanted to download 2.6.21 but told me it was
> “damaged” and I should eject it.
>
> Sorry this just won’t work for me.
>
> Ruth Mazur
>
>
>
>
> > On Jan 3, 2019, at 1:16 AM, Colin Law  wrote:
> >
> > On Thu, 3 Jan 2019 at 07:10, Ruth L. Mazur 
> wrote:
> >>
> >> I have downloaded GnuCash 3.4-Intel to my Mac OS10.11.6  a dozen times
> but I can not get it to open. For Privacy I’m set to sites that I visit.
> Once I set it to Anyone and that didn’t work either.
> >
> > Did you carefully follow the installation instructions for Mac?
> > https://wiki.gnucash.org/wiki/Installation
> >
> > Colin
> >
> >>
> >> This has been very frustrating.  I’m disillusioned with Quicken and
> want something else, and free is good! What do I need to know to get this
> app?
> >>
> >> Thanks for any help,
> >>
> >> Ruth Mazur
> >> Grass Valley, CA
> >>
> >>
> >>
> >> ___
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>
>
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Re: [GNC] GnuCash won't open

[Adrien Monteleone]

Ruth,

The first time you run GnuCash, you may need to right-click and choose “Open”, 
then confirm in the pop-up dialog that you want to open the app. After that, 
left double-clicking should work fine, or you can launch it from your dock like 
any other app. You’ll have to repeat this right-click process each time you 
install a new version.

The wiki should probably updated to reflect this. I’m headed to bed now, but 
can get to it later if no one else has beat me to it.

Regards,
Adrien

> On Jan 3, 2019, at 3:16 AM, Colin Law  wrote:
> 
> On Thu, 3 Jan 2019 at 07:10, Ruth L. Mazur  wrote:
>> 
>> I have downloaded GnuCash 3.4-Intel to my Mac OS10.11.6  a dozen times but I 
>> can not get it to open. For Privacy I’m set to sites that I visit.  Once I 
>> set it to Anyone and that didn’t work either.
> 
> Did you carefully follow the installation instructions for Mac?
> https://wiki.gnucash.org/wiki/Installation
> 
> Colin
> 
>> 
>> This has been very frustrating.  I’m disillusioned with Quicken and want 
>> something else, and free is good! What do I need to know to get this app?
>> 
>> Thanks for any help,
>> 
>> Ruth Mazur
>> Grass Valley, CA
>> 
>> 
>> 
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Re: [GNC] GnuCash won't open

[Colin Law]

On Thu, 3 Jan 2019 at 07:10, Ruth L. Mazur  wrote:
>
> I have downloaded GnuCash 3.4-Intel to my Mac OS10.11.6  a dozen times but I 
> can not get it to open. For Privacy I’m set to sites that I visit.  Once I 
> set it to Anyone and that didn’t work either.

Did you carefully follow the installation instructions for Mac?
https://wiki.gnucash.org/wiki/Installation

Colin

>
> This has been very frustrating.  I’m disillusioned with Quicken and want 
> something else, and free is good! What do I need to know to get this app?
>
> Thanks for any help,
>
> Ruth Mazur
> Grass Valley, CA
>
>
>
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[GNC] GnuCash won't open

[Ruth L. Mazur]

I have downloaded GnuCash 3.4-Intel to my Mac OS10.11.6  a dozen times but I 
can not get it to open. For Privacy I’m set to sites that I visit.  Once I set 
it to Anyone and that didn’t work either. 

This has been very frustrating.  I’m disillusioned with Quicken and want 
something else, and free is good! What do I need to know to get this app?

Thanks for any help,

Ruth Mazur
Grass Valley, CA 



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Re: [GNC] Gnucash won't open

[John Ralls]

Ah.

Double clicking on a disk image (.dmg is Disk iMaGe) mounts it to the file 
system. That’s normally accompanied by opening it in a Finder window, but 
perhaps you have that turned off somehow. It’s not the .dmg that you want in 
/Applications, it’s Gnucash.app (which will look like “Gnucash" if you have 
“display extensions” in Finder’s View Options turned off) from inside the disk 
image that you want in Applications.

Once you’ve cleaned that up you’ll need to remove the GnuCash item from your 
dock and re-add it.

Regards,
John Ralls

> On Sep 22, 2018, at 6:40 PM, Alison Fox  wrote:
> 
> It works now.  Although I had placed Gnucash.dmg in the Application folder, 
> it still didn't work - I would go to open and the app icon would disappear.  
> That is when I reached out to the group for advice.  
> 
> Once I followed your debug advice, I opened Gnucash from the Applications 
> folder (through Finder) - all my files appeared.  Then I dragged a copy of 
> the application onto my Dock and now I can open Gnucash directly by clicking 
> on that icon.  
> 
> I hope this explanation makes sense.Thanks again.
> 
> 
> 
> On Saturday, September 22, 2018, 9:25:35 PM EDT, John Ralls 
>  wrote:
> 
> 
> So it launches from the command line but not from Finder? That's not good. 
> Please run Applications:Utilities:Console and select "User Reports" in the 
> sidebar and see if there are any reports whose name begins with "Gnucash".
> 
> Regards,
> John Ralls
> 
> 
> > On Sep 22, 2018, at 6:12 PM, Alison Fox  > > wrote:
> > 
> > Thank you. Your suggestion (see below) for going to Applications and and 
> > adding the prompt did work.  Below, to remind everyone, is your suggestion.
> > 
> >  try opening Applications:Utilities:Terminal and at the prompt typing
> >  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> > 
> > Thanks again.
> > 
> > 
> > 
> > 
> > 
> > On Saturday, September 22, 2018, 8:35:02 PM EDT, John Ralls 
> > mailto:jra...@ceridwen.us>> wrote:
> > 
> > 
> > 
> > 
> > > On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user 
> > > mailto:gnucash-user@gnucash.org>> wrote:
> > > 
> > > Hi.
> > > Hoping someone can help me.  I am on a MacAir running MacOS High Sierra 
> > > version 10.13.4
> > > When I went to open Gnucash, it will not open.  I tried several ways, but 
> > > it says the software may not be compatible.  I downloaded the latest 
> > > version.  It downloads and I saved and open the application.  It verifies 
> > > it and then asks if I want to open it even thought from Internet.  I say 
> > > yes.  It looks like the icon is bouncing and about to open, but then it 
> > > simply vanishes.
> > > I can't get my files and I can't open the older version or the one I just 
> > > downloaded.  Any suggestions?
> > 
> > 
> > It's not clear from your description that you dragged Gnucash.app out of 
> > the dmg folder to somewhere else (usually the main Applications folder). If 
> > you didn't, do so.
> > 
> > The next thing to check is the trace file (see 
> > https://wiki.gnucash.org/wiki/Trace_File 
> > ). If there are no errors there, 
> > try opening Applications:Utilities:Terminal and at the prompt typing
> >  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> > 
> > See if it displays anything to the terminal window; it will also write a 
> > much larger trace file that might shed some light on the problem.
> > 
> > Regards,
> > John Ralls
> > 
> > 

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Re: [GNC] Gnucash won't open

[Alison Fox]

Thank you. Your suggestion (see below) for going to Applications and and adding 
the prompt did work.   Below, to remind everyone, is your suggestion.
  try opening Applications:Utilities:Terminal and at the prompt typing
  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug

Thanks again.



 

On Saturday, September 22, 2018, 8:35:02 PM EDT, John Ralls 
 wrote:  
 
 

> On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user 
>  wrote:
> 
> Hi.
> Hoping someone can help me.  I am on a MacAir running MacOS High Sierra 
> version 10.13.4
> When I went to open Gnucash, it will not open.  I tried several ways, but it 
> says the software may not be compatible.  I downloaded the latest version.  
> It downloads and I saved and open the application.  It verifies it and then 
> asks if I want to open it even thought from Internet.  I say yes.  It looks 
> like the icon is bouncing and about to open, but then it simply vanishes.
> I can't get my files and I can't open the older version or the one I just 
> downloaded.  Any suggestions?

It's not clear from your description that you dragged Gnucash.app out of the 
dmg folder to somewhere else (usually the main Applications folder). If you 
didn't, do so.

The next thing to check is the trace file (see 
https://wiki.gnucash.org/wiki/Trace_File). If there are no errors there, try 
opening Applications:Utilities:Terminal and at the prompt typing
  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug

See if it displays anything to the terminal window; it will also write a much 
larger trace file that might shed some light on the problem.

Regards,
John Ralls

  
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Re: [GNC] Gnucash won't open

[Robert Heller]

At Sun, 23 Sep 2018 01:40:55 + (UTC) Alison Fox  wrote:

> 
> It works now.  Although I had placed Gnucash.dmg in the Application folder, 
> it still didn't work - I would go to open and the app icon would disappear.  
> That is when I reached out to the group for advice.  
> 
> Once I followed your debug advice, I opened Gnucash from the Applications 
> folder (through Finder) - all my files appeared.  Then I dragged a copy of 
> the application onto my Dock and now I can open Gnucash directly by clicking 
> on that icon.  
> 
> I hope this explanation makes sense.    Thanks again.

My *guess* is that the original icon you had in the launcher pointed to the 
dmg folder.  Then you created an icon from the program under Applications, 
which did (and does) work.


> 
>  
> 
> On Saturday, September 22, 2018, 9:25:35 PM EDT, John Ralls 
>  wrote:  
>  
>  So it launches from the command line but not from Finder? That's not good. 
> Please run Applications:Utilities:Console and select "User Reports" in the 
> sidebar and see if there are any reports whose name begins with "Gnucash".
> 
> Regards,
> John Ralls
> 
> 
> > On Sep 22, 2018, at 6:12 PM, Alison Fox  wrote:
> > 
> > Thank you. Your suggestion (see below) for going to Applications and and 
> > adding the prompt did work.  Below, to remind everyone, is your suggestion.
> > 
> >  try opening Applications:Utilities:Terminal and at the prompt typing
> >  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> > 
> > Thanks again.
> > 
> > 
> > 
> > 
> > 
> > On Saturday, September 22, 2018, 8:35:02 PM EDT, John Ralls 
> >  wrote:
> > 
> > 
> > 
> > 
> > > On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user 
> > >  wrote:
> > > 
> > > Hi.
> > > Hoping someone can help me.  I am on a MacAir running MacOS High Sierra 
> > > version 10.13.4
> > > When I went to open Gnucash, it will not open.  I tried several ways, 
> > > but it says the software may not be compatible.  I downloaded the latest 
> > > version.  It downloads and I saved and open the application.  It 
> > > verifies it and then asks if I want to open it even thought from 
> > > Internet.  I say yes.  It looks like the icon is bouncing and about to 
> > > open, but then it simply vanishes.
> > > I can't get my files and I can't open the older version or the one I just 
> > > downloaded.  Any suggestions?
> > 
> > 
> > It's not clear from your description that you dragged Gnucash.app out of 
> > the dmg folder to somewhere else (usually the main Applications folder). If 
> > you didn't, do so.
> > 
> > The next thing to check is the trace file (see 
> > https://wiki.gnucash.org/wiki/Trace_File). If there are no errors there, 
> > try opening Applications:Utilities:Terminal and at the prompt typing
> >  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> > 
> > See if it displays anything to the terminal window; it will also write a 
> > much larger trace file that might shed some light on the problem.
> > 
> > Regards,
> > John Ralls
> > 
> > 
>   
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>   

-- 
Robert Heller -- 978-544-6933
Deepwoods Software-- Custom Software Services
http://www.deepsoft.com/  -- Linux Administration Services
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Re: [GNC] Gnucash won't open

[Alison Fox via gnucash-user]

It works now.  Although I had placed Gnucash.dmg in the Application folder, it 
still didn't work - I would go to open and the app icon would disappear.  That 
is when I reached out to the group for advice.  

Once I followed your debug advice, I opened Gnucash from the Applications 
folder (through Finder) - all my files appeared.  Then I dragged a copy of the 
application onto my Dock and now I can open Gnucash directly by clicking on 
that icon.  

I hope this explanation makes sense.    Thanks again.

 

On Saturday, September 22, 2018, 9:25:35 PM EDT, John Ralls 
 wrote:  
 
 So it launches from the command line but not from Finder? That's not good. 
Please run Applications:Utilities:Console and select "User Reports" in the 
sidebar and see if there are any reports whose name begins with "Gnucash".

Regards,
John Ralls


> On Sep 22, 2018, at 6:12 PM, Alison Fox  wrote:
> 
> Thank you. Your suggestion (see below) for going to Applications and and 
> adding the prompt did work.  Below, to remind everyone, is your suggestion.
> 
>  try opening Applications:Utilities:Terminal and at the prompt typing
>  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> 
> Thanks again.
> 
> 
> 
> 
> 
> On Saturday, September 22, 2018, 8:35:02 PM EDT, John Ralls 
>  wrote:
> 
> 
> 
> 
> > On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user 
> >  wrote:
> > 
> > Hi.
> > Hoping someone can help me.  I am on a MacAir running MacOS High Sierra 
> > version 10.13.4
> > When I went to open Gnucash, it will not open.  I tried several ways, but 
> > it says the software may not be compatible.  I downloaded the latest 
> > version.  It downloads and I saved and open the application.  It verifies 
> > it and then asks if I want to open it even thought from Internet.  I say 
> > yes.  It looks like the icon is bouncing and about to open, but then it 
> > simply vanishes.
> > I can't get my files and I can't open the older version or the one I just 
> > downloaded.  Any suggestions?
> 
> 
> It's not clear from your description that you dragged Gnucash.app out of the 
> dmg folder to somewhere else (usually the main Applications folder). If you 
> didn't, do so.
> 
> The next thing to check is the trace file (see 
> https://wiki.gnucash.org/wiki/Trace_File). If there are no errors there, try 
> opening Applications:Utilities:Terminal and at the prompt typing
>  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> 
> See if it displays anything to the terminal window; it will also write a much 
> larger trace file that might shed some light on the problem.
> 
> Regards,
> John Ralls
> 
> 
  
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Re: [GNC] Gnucash won't open

[John Ralls]

So it launches from the command line but not from Finder? That's not good. 
Please run Applications:Utilities:Console and select "User Reports" in the 
sidebar and see if there are any reports whose name begins with "Gnucash".

Regards,
John Ralls


> On Sep 22, 2018, at 6:12 PM, Alison Fox  wrote:
> 
> Thank you. Your suggestion (see below) for going to Applications and and 
> adding the prompt did work.   Below, to remind everyone, is your suggestion.
> 
>   try opening Applications:Utilities:Terminal and at the prompt typing
>   /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> 
> Thanks again.
> 
> 
> 
> 
> 
> On Saturday, September 22, 2018, 8:35:02 PM EDT, John Ralls 
>  wrote:
> 
> 
> 
> 
> > On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user 
> >  wrote:
> > 
> > Hi.
> > Hoping someone can help me.  I am on a MacAir running MacOS High Sierra 
> > version 10.13.4
> > When I went to open Gnucash, it will not open.  I tried several ways, but 
> > it says the software may not be compatible.  I downloaded the latest 
> > version.  It downloads and I saved and open the application.  It verifies 
> > it and then asks if I want to open it even thought from Internet.  I say 
> > yes.  It looks like the icon is bouncing and about to open, but then it 
> > simply vanishes.
> > I can't get my files and I can't open the older version or the one I just 
> > downloaded.  Any suggestions?
> 
> 
> It's not clear from your description that you dragged Gnucash.app out of the 
> dmg folder to somewhere else (usually the main Applications folder). If you 
> didn't, do so.
> 
> The next thing to check is the trace file (see 
> https://wiki.gnucash.org/wiki/Trace_File). If there are no errors there, try 
> opening Applications:Utilities:Terminal and at the prompt typing
>   /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> 
> See if it displays anything to the terminal window; it will also write a much 
> larger trace file that might shed some light on the problem.
> 
> Regards,
> John Ralls
> 
> 

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Re: [GNC] Gnucash won't open

[Alison Fox via gnucash-user]

Thank you. Your suggestion (see below) for going to Applications and adding the 
text after the prompt did work.   

  try opening Applications:Utilities:Terminal and at the prompt typing
  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug

Thanks again.
 

On Saturday, September 22, 2018, 8:35:02 PM EDT, John Ralls 
 wrote:  
 
 

> On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user 
>  wrote:
> 
> Hi.
> Hoping someone can help me.  I am on a MacAir running MacOS High Sierra 
> version 10.13.4
> When I went to open Gnucash, it will not open.  I tried several ways, but it 
> says the software may not be compatible.  I downloaded the latest version.  
> It downloads and I saved and open the application.  It verifies it and then 
> asks if I want to open it even thought from Internet.  I say yes.  It looks 
> like the icon is bouncing and about to open, but then it simply vanishes.
> I can't get my files and I can't open the older version or the one I just 
> downloaded.  Any suggestions?

It's not clear from your description that you dragged Gnucash.app out of the 
dmg folder to somewhere else (usually the main Applications folder). If you 
didn't, do so.

The next thing to check is the trace file (see 
https://wiki.gnucash.org/wiki/Trace_File). If there are no errors there, try 
opening Applications:Utilities:Terminal and at the prompt typing
  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug

See if it displays anything to the terminal window; it will also write a much 
larger trace file that might shed some light on the problem.

Regards,
John Ralls

  
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Re: [GNC] Gnucash won't open

[John Ralls]

Please remember to copy the list on all replies. The "reply all" button works 
well for this.

You need to put a space between the file name and the option, i.e ".../Gnucash 
--debug".

Regards,
John Ralls



> On Sep 22, 2018, at 5:49 PM, Alison Fox  wrote:
> 
> Hi again.
> 
> 
> 
> Here is what I got when I typed in the debug command:
> 
> -bash: //Applications/Gnucash.app/Contents/MacOS/Gnucash--debug: No such file 
> or directory
> MacBook-Air-2:~ alisonfox$ 
> 
> 
> 
> 
> 
> 
> On Saturday, September 22, 2018, 8:35:02 PM EDT, John Ralls 
>  wrote:
> 
> 
> 
> 
> > On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user 
> >  wrote:
> > 
> > Hi.
> > Hoping someone can help me.  I am on a MacAir running MacOS High Sierra 
> > version 10.13.4
> > When I went to open Gnucash, it will not open.  I tried several ways, but 
> > it says the software may not be compatible.  I downloaded the latest 
> > version.  It downloads and I saved and open the application.  It verifies 
> > it and then asks if I want to open it even thought from Internet.  I say 
> > yes.  It looks like the icon is bouncing and about to open, but then it 
> > simply vanishes.
> > I can't get my files and I can't open the older version or the one I just 
> > downloaded.  Any suggestions?
> 
> 
> It's not clear from your description that you dragged Gnucash.app out of the 
> dmg folder to somewhere else (usually the main Applications folder). If you 
> didn't, do so.
> 
> The next thing to check is the trace file (see 
> https://wiki.gnucash.org/wiki/Trace_File). If there are no errors there, try 
> opening Applications:Utilities:Terminal and at the prompt typing
>   /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug
> 
> See if it displays anything to the terminal window; it will also write a much 
> larger trace file that might shed some light on the problem.
> 
> Regards,
> John Ralls
> 
> 

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Re: [GNC] Gnucash won't open

[John Ralls]

> On Sep 22, 2018, at 12:11 PM, Alison Fox via gnucash-user 
>  wrote:
> 
> Hi.
> Hoping someone can help me.  I am on a MacAir running MacOS High Sierra 
> version 10.13.4
> When I went to open Gnucash, it will not open.  I tried several ways, but it 
> says the software may not be compatible.  I downloaded the latest version.  
> It downloads and I saved and open the application.  It verifies it and then 
> asks if I want to open it even thought from Internet.  I say yes.  It looks 
> like the icon is bouncing and about to open, but then it simply vanishes.
> I can't get my files and I can't open the older version or the one I just 
> downloaded.  Any suggestions?

It's not clear from your description that you dragged Gnucash.app out of the 
dmg folder to somewhere else (usually the main Applications folder). If you 
didn't, do so.

The next thing to check is the trace file (see 
https://wiki.gnucash.org/wiki/Trace_File). If there are no errors there, try 
opening Applications:Utilities:Terminal and at the prompt typing
  /Applications/Gnucash.app/Contents/MacOS/Gnucash --debug

See if it displays anything to the terminal window; it will also write a much 
larger trace file that might shed some light on the problem.

Regards,
John Ralls


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[GNC] Gnucash won't open

[Alison Fox via gnucash-user]

Hi.
Hoping someone can help me.  I am on a MacAir running MacOS High Sierra version 
10.13.4
When I went to open Gnucash, it will not open.  I tried several ways, but it 
says the software may not be compatible.  I downloaded the latest version.  It 
downloads and I saved and open the application.  It verifies it and then asks 
if I want to open it even thought from Internet.  I say yes.  It looks like the 
icon is bouncing and about to open, but then it simply vanishes.
I can't get my files and I can't open the older version or the one I just 
downloaded.  Any suggestions?
Thanks.
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Re: [GNC] Gnucash won't open?

[Geert Janssens]

Op donderdag 21 juni 2018 15:49:29 CEST schreef keithwjones:
> John Ralls-2 wrote
> 
> > The other is that you closed GnuCash with the main window minimized and
> > GnuCash has set the window position to -32000;-32000. That misfeature has
> > been fixed for 3.2, but in the meantime you can open
> > AppData/Roaming/GnuCash/books/your-datafile-name.gcm in an editor (notepad
> > will do), find the window position line, and change the coordinates to
> > small positive numbers, perhaps 100;100.
> > 
> > The parameter you want to change is
> > ...
> > [Window 1]
> > ...
> > WindowPosition=-32000;-32000;
> > ...
> 
> Just happened to me, changed to 100;100
> 
> Keith
> 
I discovered today why this is a problem on Gnucash 3.x and not on 2.6.x. 
While Bob already committed a fix to prevent this from happening again, he did 
not add a cure for existing bad WindowPosition values. I have just committed 
that part so it should no longer happen from gnucash 3.2 onwards.

Geert


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Re: [GNC] Gnucash won't open?

[keithwjones]

John Ralls-2 wrote
> The other is that you closed GnuCash with the main window minimized and
> GnuCash has set the window position to -32000;-32000. That misfeature has
> been fixed for 3.2, but in the meantime you can open
> AppData/Roaming/GnuCash/books/your-datafile-name.gcm in an editor (notepad
> will do), find the window position line, and change the coordinates to
> small positive numbers, perhaps 100;100.
> 
> The parameter you want to change is
> ...
> [Window 1]
> ...
> WindowPosition=-32000;-32000;
> ...

Just happened to me, changed to 100;100

Keith




-
GnuCash 3.1 - Windows 10
--
Sent from: http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html
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Re: [GNC] Gnucash won't open?

[John Ralls]

> On Jun 14, 2018, at 1:44 AM, Maf. King  wrote:
> 
> On Thursday, 14 June 2018 01:11:14 BST Gyle McCollam wrote:
>> I tried opening gnucash, I have been using for over 2 years, and it tells me
>> it can’t get a lock.  I select open anyway and it shows on the windows 10
>> taskbar, show a preview when hovered over the icon, but will not open for
>> use.  I tried shutting down the computer and restarting, but that didn’t
>> help.  What is going on?
>> 
> 
> Have you used a twin-monitor set up in the past?  sounds like GC is opening 
> OK 
> but putting a window or dialogue box "off screen"

That’s one possibility. The other is that you closed GnuCash with the main 
window minimized and GnuCash has set the window position to -32000;-32000. That 
misfeature has been fixed for 3.2, but in the meantime you can open 
AppData/Roaming/GnuCash/books/your-datafile-name.gcm in an editor (notepad will 
do), find the window position line, and change the coordinates to small 
positive numbers, perhaps 100;100.

The parameter you want to change is
...
[Window 1]
...
WindowPosition=-32000;-32000;
...

Regards,
John Ralls
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Re: [GNC] Gnucash won't open?

[Maf. King]

On Thursday, 14 June 2018 01:11:14 BST Gyle McCollam wrote:
> I tried opening gnucash, I have been using for over 2 years, and it tells me
> it can’t get a lock.  I select open anyway and it shows on the windows 10
> taskbar, show a preview when hovered over the icon, but will not open for
> use.  I tried shutting down the computer and restarting, but that didn’t
> help.  What is going on?
> 

Have you used a twin-monitor set up in the past?  sounds like GC is opening OK 
but putting a window or dialogue box "off screen"

just a thought!
Maf.






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[GNC] Gnucash won't open?

[Gyle McCollam]

I tried opening gnucash, I have been using for over 2 years, and it tells me it 
can’t get a lock.  I select open anyway and it shows on the windows 10 taskbar, 
show a preview when hovered over the icon, but will not open for use.  I tried 
shutting down the computer and restarting, but that didn’t help.  What is going 
on?

Sent from Mail for Windows 10

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