Gnucash Crashing

2018-03-01 Thread J.L. Sundstrom
Recently upgraded to 10.13.3 and had to upgrade Gnucash (GC 2.6.19) to work 
with it.  All was well until installing “recommended” update to 10.13.3 
(character sequence can cause crash) on 2/22/18.  After that, opening and 
closing GC and then trying subsequent opening GC crashes (Apple info available 
if wanted).  Discovered work-around of reinstalling GC which opens the app and 
I can use it without problem.  But, close it and try to open again… it crashes. 
 Any ideas why this would be the case?  It appears that Apple’s update broke 
2.6.19.
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Re: Gnucash Crashing

2018-03-01 Thread Adrien Monteleone
I was using .19 before I moved to High Sierra and I just applied the .3 update 
two days ago. Normally, I just leave GC running 24/7, but I just tested closing 
and re-opening several times successfully.

Sounds like you’ve got something amiss with your system or profile.

Does a new user profile on the mac have the same issues?


Regards,
Adrien

> On Feb 28, 2018, at 12:05 PM, J.L. Sundstrom  wrote:
> 
> Recently upgraded to 10.13.3 and had to upgrade Gnucash (GC 2.6.19) to work 
> with it.  All was well until installing “recommended” update to 10.13.3 
> (character sequence can cause crash) on 2/22/18.  After that, opening and 
> closing GC and then trying subsequent opening GC crashes (Apple info 
> available if wanted).  Discovered work-around of reinstalling GC which opens 
> the app and I can use it without problem.  But, close it and try to open 
> again… it crashes.  Any ideas why this would be the case?  It appears that 
> Apple’s update broke 2.6.19.
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Re: Gnucash Crashing

2018-03-02 Thread John Ralls


> On Feb 28, 2018, at 11:05 AM, J.L. Sundstrom  wrote:
> 
> Recently upgraded to 10.13.3 and had to upgrade Gnucash (GC 2.6.19) to work 
> with it.  All was well until installing “recommended” update to 10.13.3 
> (character sequence can cause crash) on 2/22/18.  After that, opening and 
> closing GC and then trying subsequent opening GC crashes (Apple info 
> available if wanted).  Discovered work-around of reinstalling GC which opens 
> the app and I can use it without problem.  But, close it and try to open 
> again… it crashes.  Any ideas why this would be the case?  It appears that 
> Apple’s update broke 2.6.19.

Sorry, the first one went from the wrong email account for the list.

Please open a bug and attach the crash report to it.

Regards,
John Ralls


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Re: Gnucash crashing on startup

2017-06-08 Thread Okkie
Hello,

I just subscribed to this list, after finding the solution to my crashing
gnucash in this thread. I think my additional information may be of value,
so excuse my barging in without proper introduction etc.

Okay. I shut down gnucash. Rebooted my Ubuntu 16.04 for a kernel upgrade and
started gnucash again. A side note: It may be important to know that gnucash
got upgraded automatically since the previous start. It is now at
1:2.6.16-1~getdeb1. 

So, gnucash dumped core and googling on the error lead me to this thread.
And of course the cause was quickly found:

mysql> select * from transactions where guid='84f8'\G
*** 1. row ***
 guid: 84f8
currency_guid: 83a4
  num: 
post_date: -00-00 00:00:00
   enter_date: 2005-09-09 14:21:36
  description: 
1 row in set (0.00 sec)

I fixed this by issuing this SQL command instead of deleting the
transaction:
mysql> update transactions set post_date = '2005-09-09 00:00:00' where
guid='84f8';

.. and gnucash started up very well after this.

The difference / extra info here is:

* gnucash did not crash. I shut down the previous version gracefully.
* This particulair transaction has been there for almost 12 years now.
* It is the very first transaction in this particular account.
* A quick look in a backup from 6 month's ago also shows: post_date:
-00-00 00:00:00
* This never caused trouble while starting up before.

So.. maybe it is a regression issue that may bite others too?



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Re: Gnucash crashing on startup

2017-06-08 Thread John Ralls

> On Jun 8, 2017, at 7:56 AM, Okkie  wrote:
> 
> Hello,
> 
> I just subscribed to this list, after finding the solution to my crashing
> gnucash in this thread. I think my additional information may be of value,
> so excuse my barging in without proper introduction etc.
> 
> Okay. I shut down gnucash. Rebooted my Ubuntu 16.04 for a kernel upgrade and
> started gnucash again. A side note: It may be important to know that gnucash
> got upgraded automatically since the previous start. It is now at
> 1:2.6.16-1~getdeb1. 
> 
> So, gnucash dumped core and googling on the error lead me to this thread.
> And of course the cause was quickly found:
> 
> mysql> select * from transactions where guid='84f8'\G
> *** 1. row ***
> guid: 84f8
> currency_guid: 83a4
>  num: 
>post_date: -00-00 00:00:00
>   enter_date: 2005-09-09 14:21:36
>  description: 
> 1 row in set (0.00 sec)
> 
> I fixed this by issuing this SQL command instead of deleting the
> transaction:
> mysql> update transactions set post_date = '2005-09-09 00:00:00' where
> guid='84f8';
> 
> .. and gnucash started up very well after this.
> 
> The difference / extra info here is:
> 
> * gnucash did not crash. I shut down the previous version gracefully.
> * This particulair transaction has been there for almost 12 years now.
> * It is the very first transaction in this particular account.
> * A quick look in a backup from 6 month's ago also shows: post_date:
> -00-00 00:00:00
> * This never caused trouble while starting up before.
> 
> So.. maybe it is a regression issue that may bite others too?

Not exactly a regression. GnuCash should never have accepted a transaction with 
a post date from the reign of Octavian, though crashing isn’t an acceptable 
response either. 

How long ago did you switch to the SQL backend? That wasn’t available in 2005. 
I don’t suppose you have any of the old XML files around to see if the 
transaction was actually created with no post date.

Regards,
John Ralls
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Re: Gnucash crashing on startup

2017-06-09 Thread Okkie
On 06/09/2017 01:50 AM, John Ralls wrote:
>> On Jun 8, 2017, at 7:56 AM, Okkie  wrote:
>>
>> [...]
>>
>> The difference / extra info here is:
>>
>> * gnucash did not crash. I shut down the previous version gracefully.
>> * This particulair transaction has been there for almost 12 years now.
>> * It is the very first transaction in this particular account.
>> * A quick look in a backup from 6 month's ago also shows: post_date:
>> -00-00 00:00:00
>> * This never caused trouble while starting up before.
>>
>> So.. maybe it is a regression issue that may bite others too?
> Not exactly a regression. GnuCash should never have accepted a transaction 
> with a post date from the reign of Octavian, though crashing isn’t an 
> acceptable response either. 

Hehe. Maybe I shouldn't call it a regression, but none of the previous
versions dumped core on this entry. What makes matters worse is that it
needs a start from the command line to see if there's a useful error. A
GUI-only user only sees a splash screen that disappears after a while. And
even with the error, you need to have quite some skills to find the cause.
Thank you, Sahib Jakhar for finding it and posting it to this list! Saved me
a lot of time!

Maybe Sahib's first crash was not in any way related to this entry, but just
a trigger to start up into the new version. Sahib, are you also running
Ubuntu? Can you check in /var/log/apt/ if gnucash got upgraded during the
uptime of the session that eventually crashed?

From my history I found the following updates:

2017-01-30  gnucash 1:2.6.12-1
2017-05-29  gnucash 1:2.6.16-1~getdeb1

The .12 version was restarted a few times and was still running for a few
weeks when I restarted the computer and started .16 for the very first time.



> How long ago did you switch to the SQL backend? That wasn’t available in 
> 2005. I don’t suppose you have any of the old XML files around to see if the 
> transaction was actually created with no post date.

Well, sometimes not cleaning up can be a good thing. Apparantly I still have
the backup from before the conversion hanging around in a subdirectory.

I migrated in december 2013, and in the last XML I see this next to the same
guid:

  
1970-01-01 00:00:00 +0100
  
  
2005-09-09 16:21:36 +0200
  

So even then, there was already a zero date (0s since the epoch) in this
transaction.

Does this help in any way?

Regards,
Oscar
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Re: Gnucash crashing on startup

2017-06-16 Thread John Ralls

> On Jun 9, 2017, at 2:05 AM, Okkie  wrote:
> 
> On 06/09/2017 01:50 AM, John Ralls wrote:
>>> On Jun 8, 2017, at 7:56 AM, Okkie  wrote:
>>> 
>>> [...]
>>> 
>>> The difference / extra info here is:
>>> 
>>> * gnucash did not crash. I shut down the previous version gracefully.
>>> * This particulair transaction has been there for almost 12 years now.
>>> * It is the very first transaction in this particular account.
>>> * A quick look in a backup from 6 month's ago also shows: post_date:
>>> -00-00 00:00:00
>>> * This never caused trouble while starting up before.
>>> 
>>> So.. maybe it is a regression issue that may bite others too?
>> Not exactly a regression. GnuCash should never have accepted a transaction 
>> with a post date from the reign of Octavian, though crashing isn’t an 
>> acceptable response either. 
> 
> Hehe. Maybe I shouldn't call it a regression, but none of the previous
> versions dumped core on this entry. What makes matters worse is that it
> needs a start from the command line to see if there's a useful error. A
> GUI-only user only sees a splash screen that disappears after a while. And
> even with the error, you need to have quite some skills to find the cause.
> Thank you, Sahib Jakhar for finding it and posting it to this list! Saved me
> a lot of time!
> 
> Maybe Sahib's first crash was not in any way related to this entry, but just
> a trigger to start up into the new version. Sahib, are you also running
> Ubuntu? Can you check in /var/log/apt/ if gnucash got upgraded during the
> uptime of the session that eventually crashed?
> 
> From my history I found the following updates:
> 
> 2017-01-30  gnucash 1:2.6.12-1
> 2017-05-29  gnucash 1:2.6.16-1~getdeb1
> 
> The .12 version was restarted a few times and was still running for a few
> weeks when I restarted the computer and started .16 for the very first time.
> 
> 
> 
>> How long ago did you switch to the SQL backend? That wasn’t available in 
>> 2005. I don’t suppose you have any of the old XML files around to see if the 
>> transaction was actually created with no post date.
> 
> Well, sometimes not cleaning up can be a good thing. Apparantly I still have
> the backup from before the conversion hanging around in a subdirectory.
> 
> I migrated in december 2013, and in the last XML I see this next to the same
> guid:
> 
>  
>1970-01-01 00:00:00 +0100
>  
>  
>2005-09-09 16:21:36 +0200
>  
> 
> So even then, there was already a zero date (0s since the epoch) in this
> transaction.
> 
> Does this help in any way?

Hmm. That shows an error in the SQL date conversion: 1970-01-01 is obviously 
not -00-00. It turns out that before the 2038 bug rewrite time_t 0 and 
negative time_ts were considered invalid dates and deliberately set to NULL in 
the SQL backend. Somewhere along the line MySql seems to have written those 
NULLs out as -00-00. I've removed that code from the SQL backend because 
time_t 0 (now time64 0) is a perfectly legitimate date.

I've also now fixed the crash that I was supposed to have done for 2.6.16, so 
any date before the date system's minimum gets converted to 1970-01-01 00:00:00 
UTC and any later than the date system's maximum gets clamped at the date 
system maximum.

Regards,
John Ralls

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[GNC] Gnucash crashing on reports

2019-11-08 Thread baruch95
Gnucash 3.7 (64 bit), Windows 10 (latest updates), Surface pro 4. 

Since a while i'm not able to get consistent results generating reports with
graphs. Sometimes they get loaded well but every now and then (at least 1
every 5) the report make the program hang and i have to force close it. The
report does show up briefly but then it becomes unresponsive.

I've already tried uninstalling and reinstalling the software with no
benefit. 

Does anyone experience the same problem? Is there a fix?

Let me know if you need more information.

Thanks in advance.





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Re: [GNC] Gnucash crashing on reports

2019-11-08 Thread Matthew Forbis via gnucash-user
 It's probably bug https://bugs.gnucash.org/show_bug.cgi?id=797283.  I had 
started looking at it and then life got in the way.  It's been a difficult one 
to figure out the actual cause.

Matt

On Friday, November 8, 2019, 9:06:08 AM CST, baruch95 
 wrote:  
 
 Gnucash 3.7 (64 bit), Windows 10 (latest updates), Surface pro 4. 

Since a while i'm not able to get consistent results generating reports with
graphs. Sometimes they get loaded well but every now and then (at least 1
every 5) the report make the program hang and i have to force close it. The
report does show up briefly but then it becomes unresponsive.

I've already tried uninstalling and reinstalling the software with no
benefit. 

Does anyone experience the same problem? Is there a fix?

Let me know if you need more information.

Thanks in advance.





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Re: [GNC] Gnucash crashing on reports

2019-11-08 Thread Nicoló Barone
Thank you very much

From: Matthew Forbis 
Sent: Friday, November 8, 2019 4:14:48 PM
To: gnucash-user@gnucash.org ; baruch95 

Subject: Re: [GNC] Gnucash crashing on reports

It's probably bug https://bugs.gnucash.org/show_bug.cgi?id=797283.  I had 
started looking at it and then life got in the way.  It's been a difficult one 
to figure out the actual cause.


Matt

On Friday, November 8, 2019, 9:06:08 AM CST, baruch95  
wrote:


Gnucash 3.7 (64 bit), Windows 10 (latest updates), Surface pro 4.

Since a while i'm not able to get consistent results generating reports with
graphs. Sometimes they get loaded well but every now and then (at least 1
every 5) the report make the program hang and i have to force close it. The
report does show up briefly but then it becomes unresponsive.

I've already tried uninstalling and reinstalling the software with no
benefit.

Does anyone experience the same problem? Is there a fix?

Let me know if you need more information.

Thanks in advance.





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[GNC] gnucash crashing in ubuntu 14.04

2018-08-18 Thread Proberts042
Running gnucash in Ubuntu 14.04 inside a Oracle VirtualBox. gnucash keeps
crashing while I am performing inputs, nothing unusual. Crashed three times
in two hours. I get an error report but can't find a way to copy it out and
include in this message.




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[GNC] Gnucash crashing when creating expense reports

2024-01-10 Thread Maria Inmaculada de la Torre
Hello All,

Since the most recent update to the program I am having an issue with the
Expense reports. It doesn't really matter how I try to generate my expense:
both from the Main Menu > Reports > Income & Expense >  and my Saved
Configuration Reports lead to the program immediately crashing without a
warning. Profit and Loss report seems to be working but the majority of
reports under the Income & Expense category lead to crashing. Any idea of
what might be the cause? And any idea of how to deal with it?

Thank you for the help.

Regards,


Inma
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Re: [GNC] gnucash crashing in ubuntu 14.04

2018-08-18 Thread Colin Law
On Sat, 18 Aug 2018 at 17:45, Proberts042  wrote:

> Running gnucash in Ubuntu 14.04 inside a Oracle VirtualBox. gnucash keeps
> crashing while I am performing inputs, nothing unusual. Crashed three times
> in two hours. I get an error report but can't find a way to copy it out and
> include in this message.
>

What do you mean by an error report?  Do you mean in the trace file?  If so
then in a terminal run
gedit /tmp/gnucash.trace
which should open the trace file.  Then copy/paste here.

That assumes that the trace file is in the normal place when run in
VirtualBox, I don't know whether that is the case.

Colin
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Re: [GNC] gnucash crashing in ubuntu 14.04

2018-08-19 Thread Proberts042
* 21:08:25 WARN  Unable to initialize Python module (unable to
open /usr/share/gnucash/python/init.py)



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Re: [GNC] gnucash crashing in ubuntu 14.04

2018-09-01 Thread Proberts042
gnucash crashed again. Here is the text that I found in the gnucash.trace
file this time.

* 03:01:58  WARN  Unable to initialize Python module (unable to
open /usr/share/gnucash/python/init.py)
* 03:07:32  WARN  GtkEntry - did not receive focus-out-event. If you
connect a handler to this signal, it must return
FALSE so the entry gets the event as well
* 03:19:57  CRIT  g_type_instance_get_private: assertion
'instance != NULL && instance->g_class != NULL' failed
* 03:19:57  CRIT  g_type_instance_get_private: assertion
'instance != NULL && instance->g_class != NULL' failed
Colin Law wrote
> On Sat, 18 Aug 2018 at 17:45, Proberts042 <

> proberts42@

> > wrote:
> 
>> Running gnucash in Ubuntu 14.04 inside a Oracle VirtualBox. gnucash keeps
>> crashing while I am performing inputs, nothing unusual. Crashed three
>> times
>> in two hours. I get an error report but can't find a way to copy it out
>> and
>> include in this message.
>>
> 
> What do you mean by an error report?  Do you mean in the trace file?  If
> so
> then in a terminal run
> gedit /tmp/gnucash.trace
> which should open the trace file.  Then copy/paste here.
> 
> That assumes that the trace file is in the normal place when run in
> VirtualBox, I don't know whether that is the case.
> 
> Colin
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Re: [GNC] gnucash crashing in ubuntu 14.04

2018-09-21 Thread Tommy Trussell
On Sat, Sep 1, 2018 at 9:59 PM Proberts042  wrote:

> gnucash crashed again. Here is the text that I found in the gnucash.trace
> file this time.
>
> * 03:01:58  WARN  Unable to initialize Python module (unable to
> open /usr/share/gnucash/python/init.py)
>
 ...

> > proberts42@
>
>
I know this thread is old by now and maybe you have stumbled on the
solution by now. You are running an old version of GnuCash (the Ubuntu
release dates from 2014, which included GnuCash 2.6.1). That version of
GnuCash in Ubuntu had a packaging error. The workaround was to install the
python-gnucash package to avoid the crash.

sudo apt-get install python-gnucash



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Re: [GNC] gnucash crashing in ubuntu 14.04

2018-09-24 Thread Proberts042
Looks like the getdeb repository is down. Can you let me know about an
additional source? Ubuntu wants to load it from getdeb and that is just not
happening.

In the meantime I am without accounting software.



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Re: [GNC] gnucash crashing in ubuntu 14.04

2018-09-24 Thread Adrien Monteleone
There is a flatpak but I believe it is still at version 2.6.19. It was made 
independently of the development team. However, one of the developers is 
working on taking over responsibility for it so it should soon be up to date. 
Certainly, 2.6.19 is a vast improvement over 2.6.1.

Otherwise, you could build from source. It is not very difficult. There are 
instructions on the wiki for 14.04. If you have any questions or run into any 
issues, just ask here on the list. If you decide to go this route, be sure to 
fully uninstall the current version on your system. (your data files will not 
be affected, but backups never hurt)

Regards,
Adrien

> On Sep 24, 2018, at 9:40 AM, Proberts042  wrote:
> 
> Looks like the getdeb repository is down. Can you let me know about an
> additional source? Ubuntu wants to load it from getdeb and that is just not
> happening.
> 
> In the meantime I am without accounting software.
> 
> 
> 
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Re: [GNC] gnucash crashing in ubuntu 14.04

2018-09-24 Thread Proberts042
Thanks. I did finally get a copy of version 2.6.12 through the repository. I
hope this helps with the crashing problem.



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Re: [GNC] gnucash crashing in ubuntu 14.04

2018-09-24 Thread Geert Janssens
Op maandag 24 september 2018 17:14:25 CEST schreef Adrien Monteleone:
> There is a flatpak but I believe it is still at version 2.6.19. It was made
> independently of the development team. However, one of the developers is
> working on taking over responsibility for it so it should soon be up to
> date. Certainly, 2.6.19 is a vast improvement over 2.6.1.
> 
Actually the flatpak on flathub is at version 3.2.

Regards,

Geert


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Re: [GNC] gnucash crashing in ubuntu 14.04

2018-09-24 Thread Adrien Monteleone
Good to know, thanks!

Regards,
Adrien

> On Sep 24, 2018, at 1:13 PM, Geert Janssens  
> wrote:
> 
> Op maandag 24 september 2018 17:14:25 CEST schreef Adrien Monteleone:
>> There is a flatpak but I believe it is still at version 2.6.19. It was made
>> independently of the development team. However, one of the developers is
>> working on taking over responsibility for it so it should soon be up to
>> date. Certainly, 2.6.19 is a vast improvement over 2.6.1.
>> 
> Actually the flatpak on flathub is at version 3.2.
> 
> Regards,
> 
> Geert
> 
> 
> 


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Re: [GNC] Gnucash crashing when creating expense reports

2024-01-10 Thread Adrien Monteleone
If this is on Windows, it is a known bug that is being worked on. (the 
bug isn't in GnuCash, but software that GnuCash uses to display reports)


Other reports may fail and crash as well.

For now, the recommendation is to revert back to 5.4

Regards,
Adrien

On 1/10/24 4:29 PM, Maria Inmaculada de la Torre wrote:

Hello All,

Since the most recent update to the program I am having an issue with the
Expense reports. It doesn't really matter how I try to generate my expense:
both from the Main Menu > Reports > Income & Expense >  and my Saved
Configuration Reports lead to the program immediately crashing without a
warning. Profit and Loss report seems to be working but the majority of
reports under the Income & Expense category lead to crashing. Any idea of
what might be the cause? And any idea of how to deal with it?


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Re: [GNC] Gnucash crashing when creating expense reports

2024-01-11 Thread Adrien Monteleone
Please remember to copy the list on all replies. That way others can 
benefit from the discussion.


Glad to hear 5.4 is working fine for you.

Regards,
Adrien

On 1/11/24 5:40 AM, Maria Inmaculada de la Torre wrote:

Thanks, I have installed the previous version and the reports seem to be 
working now. I will keep the old version for the time being while this is being 
worked on.



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Re: [GNC] Gnucash crashing when creating expense reports

2024-01-11 Thread Maria Inmaculada de la Torre
Hello Adrien,

My apologies about the incorrect reply, it was my first time sending
information to the list. And yes all reports are working fine in the
previous version 5.4, I have generated the biggest one of them and had no
issues.

Thank you for the help and advice.

Regards,

Inma

On Thu, 11 Jan 2024 at 16:07, Adrien Monteleone <
adrien.montele...@lusfiber.net> wrote:

> Please remember to copy the list on all replies. That way others can
> benefit from the discussion.
>
> Glad to hear 5.4 is working fine for you.
>
> Regards,
> Adrien
>
> On 1/11/24 5:40 AM, Maria Inmaculada de la Torre wrote:
> > Thanks, I have installed the previous version and the reports seem to be
> working now. I will keep the old version for the time being while this is
> being worked on.
>
>
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