[google-appengine] Re: Serious HRD Migration Problem: Mail Recipients Limited

2013-01-23 Thread David Hogg
Update:

As per Jim's comment, tt appears that the mail limit has now been removed for 
my application - exactly one week after switching from Master/Slave to HRD. A 
charge cleared and then the limit removed (the charge that cleared last week 
appears was actually for zero dollars).

So, the issue with MY app is resolved. However, I find it hard to believe that 
migrating from a paid Master/Slave to paid HRD results in a one week gap of 
mail service! 


On Tuesday, 22 January 2013 09:18:02 UTC-7, David Hogg wrote:
>
> I migrated my paid app (app id = happyrituals) from Master/Slave to HRD. 
> Since that time my app has been seriously broken due to a Mail limit of 100.
>
> Beside the limit it indicates in red "Limited" - which appears to indicate 
> a "Safety Limit" of some kind. I don't understand why this limit cropped 
> up. I do have a task queue from which those calls make mail calls. I have 
> tried setting stronger limits on the queues, setting retry limits on the 
> queue, to no avail.
>
> Any suggestions? With each passing day this is becoming a bigger headache 
> for my customers. Is it possible to pay for developer support to get help 
> with a show stopper issue like this? 
>

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[google-appengine] Re: Serious HRD Migration Problem: Mail Recipients Limited

2013-01-22 Thread David Hogg

Thanks. It has been a week and billing happened mid-way through the week on 
the new app (I also find it hard to believe that migrating to HRD would by 
design cause such a disruption in mail service!).

On Tuesday, 22 January 2013 12:18:28 UTC-7, Jim wrote:
>
> I had the same experience when migrating to HRD.  The migration went very 
> smoothly otherwise, but what happens is that you move your app to the new 
> HRD app instance, and you enable billing.  But it takes about a week for 
> the billing plan to kick into place, and in the meantime you're stuck with 
> the limit of 100 emails per day.   
>
>
>
>
> On Tuesday, January 22, 2013 10:18:02 AM UTC-6, David Hogg wrote:
>>
>> I migrated my paid app (app id = happyrituals) from Master/Slave to HRD. 
>> Since that time my app has been seriously broken due to a Mail limit of 100.
>>
>> Beside the limit it indicates in red "Limited" - which appears to 
>> indicate a "Safety Limit" of some kind. I don't understand why this limit 
>> cropped up. I do have a task queue from which those calls make mail calls. 
>> I have tried setting stronger limits on the queues, setting retry limits on 
>> the queue, to no avail.
>>
>> Any suggestions? With each passing day this is becoming a bigger headache 
>> for my customers. Is it possible to pay for developer support to get help 
>> with a show stopper issue like this? 
>>
>

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[google-appengine] Re: Serious HRD Migration Problem: Mail Recipients Limited

2013-01-22 Thread Jim
I had the same experience when migrating to HRD.  The migration went very 
smoothly otherwise, but what happens is that you move your app to the new 
HRD app instance, and you enable billing.  But it takes about a week for 
the billing plan to kick into place, and in the meantime you're stuck with 
the limit of 100 emails per day.   




On Tuesday, January 22, 2013 10:18:02 AM UTC-6, David Hogg wrote:
>
> I migrated my paid app (app id = happyrituals) from Master/Slave to HRD. 
> Since that time my app has been seriously broken due to a Mail limit of 100.
>
> Beside the limit it indicates in red "Limited" - which appears to indicate 
> a "Safety Limit" of some kind. I don't understand why this limit cropped 
> up. I do have a task queue from which those calls make mail calls. I have 
> tried setting stronger limits on the queues, setting retry limits on the 
> queue, to no avail.
>
> Any suggestions? With each passing day this is becoming a bigger headache 
> for my customers. Is it possible to pay for developer support to get help 
> with a show stopper issue like this? 
>

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